APHSA’s National Workgroup on Integration 2012
Webinar Series on Health and Human Services
Interoperability and Integration
Mobile IT Solutions: Implications on Health
And Human Service Integration
Thursday, January 24, 2013
Moderator: Amy Huston, Senior Product Manager
AT&T Advanced Mobility Solutions
Presenters: John Inkley, Industry Solutions Practice Manager
AT&T Industry & Mobility Application Solutions (IMAS)
Published by the American Public Human Services Association. All rights reserved.
Mobile Strategy
Development
Amy Huston
Senior Product Manager
AT&T Advanced Solutions – Government & Education
ah1087@att.com
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marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Mobile Landscape Across Government
• Human Services – Affordable Care Act, budget challenges, increased need from constituents
–
Creation of web portals, contact centers and face-to-face primary communication with
constituents
• Public Safety – Middle Class Tax Relief and Job Creation Act of 2012 allocated wireless spectrum
for first responders and $7B in federal funding
– First responders have already adopted and incorporated mobile technologies into their IT
strategy and business processes
– Meeting security requirements – (FIPS 140-2, NLETS, FBI) but challenges arise as technology
continues to change
• Other Agencies
– DOT’s using Mobile Resource Management to track vehicles and increase efficiencies, i.e.
snowplow routes
– Parking Authorities – use ruggedized devices and mobile software to create citations.
Software is integrated into records management systems
– Emergency Preparedness Applications for Citizens / 311 applications
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Smartphone Users by Income – 2011
“Smartphone owners (…) with relatively low income and education levels
are particularly likely to say that they mostly go online using their
phones. “
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Smartphone Users by Income – 2012 Update
• 45% of all Americans have a smartphone
• 66% of Americans between 18 and 29 own smartphones
• 35% of Americans with income below $30,000 own a
smartphone
• 42% of Americans with income between $30,000 and
$45,000 own a smartphone
• 85% of Americans have a mobile phone
• 58% said “yes” to the mobile question – that they “access
the internet on a cell phone, tablet, or other mobile
handheld device, at least occasionally.
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Mobile Strategy Planning
Critical Success Factors:
• Need to develop and incorporate a mobile strategy into overall
architecture and planning. Newer technologies – mobile, cloud, etc cannot
be an afterthought
• Start small – optimize websites for mobile devices, pilots for G2C and for
employees.
• Develop a BYOD policy– all, nothing, some? What is being done at State
level?
• How do you communicate with the people you serve and employees
today?
• How do you want/need to communicate with constituents and employees
in the future?
5
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
How Do People Connect Today?
By 2015, more than 50% of citizen interactions with government will take
place via a smartphone or tablet.*
How easy is it for your constituents to get
information about services, prequalify for
benefits or get status?
Use your mobile device to access a
state or local agency website to find
out
*Gartner Research: Predicts 2013: Government IT Will Be Disrupted by the Nexus of Forces
6
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Putting Mobile Technologies
into a Government Perspective
John Inkley
Government Solutions Practice Manager
AT&T Advanced Enterprise Mobility Solutions
ji5604@att.com
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
MOBILITY
We know where have we come from?
We know where we are today or do we
?
What about tomorrow
?
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marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
The Landscape and the Consumerization of Mobile IT
Innovation discovery
and adoption
happening first at
home
Fueled by new technologies,
Generation X workers, and Causes proliferation
of devices, user
also by a shift of lifestyle
expectations and
workforce demand
for mobile solutions
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
What is Driving Mobile Applications Adoption?
Mobile
Constituents
&
Mobile
Employees
THE AGE OF
MOBILITY
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
- Network
- Devices/UI
- Applications
Efficiencies Through Innovative Mobile Solutions
•
•
•
•
•
•
•
Workforce Automation
Productivity and Workflow Benefits
Anywhere Anytime Transactions
Collaboration
Location Based Services
Mobile Commerce
Client Care, Interaction and
Notification
• G2C Innovation in Applications and
Services
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Many Areas Mobility Can Impact Within HHS
Environmental Health
Local Public Health
Mental Health
Health
Protection/Preparedness/
Response
Children & Family
Services/Social
Services
Services for the Aging
and Disabled
Welfare
Child support services
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Home care (social &
health)
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
211 Information &
Referral services
Evolution: Where We Have Come From to Where We
are Today:
mRAS
PLUS: Incident
Capture, Personal
Safety, Timesheets
VPN, Session
Persistence/
Single Log on,
Encryption
MSS
PLUS: Access jobs/works,
assessments/forms, alerts,
notifications, history, dynamic
dispatch
PreBuilt
Apps
MAD/
MAM
Tethered
Smartphones,
Laptops
Desktop
AirCard enabled
or Embedded
Laptops
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
MDM/
MS
Coexistance:
Smartphones
and/or Laptops
Options: Pick
best device /
app for the job
The Louisiana Dept. of Social Services, Department of
Community Services is responsible statewide for
Adoption and Foster Care Services, Child Protection and
Family Services and Homeless Services
Over 1000 case workers in the State provide in-home
services, supervise emergency situations and oversee
the protection of the states most vulnerable citizens,
children
Solution
• Custom APN with Laptop Connect to provide
secure information access to Case Workers
anytime, anywhere across the State
•
Problem:
• Case workers often need to access internal agency
systems while in the field and information access is
restricted to fixed locations
• Deployed laptops for all case workers, but efficiency
did not improve, as case workers were still being
required to go to the office several times per day
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
•
•
•
Benefit:
Reduction in fuel and travel time as Case Workers
are no longer required to report to an office
several times per day
Increased Productivity of Case Workers
Updated and available information keeps Case
Worker safe when handling volatile family
interactions
Less time in transit allows Case Workers to
provide greater levels of service to their
community
The Health and Human Services Agency
provides a broad range of health and social
services, promoting wellness, self-sufficiency,
and a better quality of life for all individuals and
families in San Diego County
Problem:
• Users got disconnected frequently, had to go
through authentication and security several
times a day resulting in lost productivity
Solution:
• Mobile VPN powered by NetMotion XE
Benefits:
• Mobile VPN provides a highly secured,
persistent network connection
• Tool saves the application and data and
seamlessly finds the best connection when
available
• Increased productivity in 31%, with greater
job satisfaction, serving more citizens each
day
AT&T Global
MPLS-enabled Network
Remote Workers
15
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Network-based IP VPN
Premises-based IP VPN
OurKids oversees and leads a coordinated system of care delivering services
to abused, abandoned and neglected children in Miami-Dade and Monroe
Cos., FL. They have a staff of 350 case workers in seven different agencies
Problem:
• Case workers traveled with all of their files in their vehicles
• Difficulty in acquiring information from the field in a timely manner
• No method for validating that children visits actually happened
• Ineffective use of time traveling between cases
Solution:
• Xora GPS tracker on Smartphone, plus USB tethering capabilities to
access SACWIS from Laptop
Benefits:
• Tracking current case load, mileage traveled
• Remote real time access to relevant applications and files
• Higher safety when traveling in less desirable areas
• Validation of actual visits through date/time and location stamped
pictures
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
The New York City Home Health Care Division of the Health and Hospitals
Corporation has about 200 visiting nurses who follow up visits to patients
of the HHC hospital network. At each patient visit, the nurse has to fill out
a form with up to 900 questions on it, which up until now has been done
entirely on paper.
Problem
• Nurses would work in the field for a day, then go back to the office in
downtown to enter the data into the various backend systems, which
creates a lot of inefficiencies
Solution
• ProntoForms running on Apple iPad2.
• The data is linked with HHC's data back end via the Pronto Forms
Connector Framework, allowing a secure connection over the internet.
Benefits
• Current users, typically new employees, experience a marked reduction
in the time spent gathering and inputting data.
17
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Texas Department of Health & Human Services provides a wide array of services from
centers located in seventy seven counties. They provide a diverse array of assistance
programs from public health to child welfare services.
Problem:
• In order to start a transformation process, TX HHS wanted to deploy smartphones
across their case workers and inspectors; however, they had concerns about data
security and liabilities
Solution:
• Mobile Iron Connected Cloud
Benefit:
• Securely connect mobile users to their enterprise network
• Prepared a way to deploy real-time business applications
• Reduced liability of using paper based processes for the delivery and capture of
information
18
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
AT&T Mobile Application Development
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Platform-based Application Development
CRM,
Intake
Finance
Payroll
SACWIS
Welfare
Legacy
Systems
20
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Planning for Tomorrow’s Mobile Deployments
FEAR NOT
Assess and Plan a Mobile Enterprise Strategy
Opportunities, barriers and gaps
Determine Mobile Applications
What process do we want to impact
Manage Applications and Devices
Corporate owned or BYOD
Secure the Mobile Environment
Organizational Policies, legal and legislation, user and clients
Integrate to Backend Systems
Legacy infrastructure into cloud
Extend other Business Processes to Mobile
21
Why Not!
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Q&A
22
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
©
2012contained
AT&T Intellectual
Property.
All rights
reserved.
AT&T,Property
the AT&T
logo and
allaffiliated
other AT&T
marks
herein are
trademarks
of AT&T
Intellectual
and/or
AT&T
marks
contained
herein
are contained
trademarksherein
of AT&T
Property
AT&T
affiliated
companies.
All other
marks
are Intellectual
the property
of theirand/or
respective
owners.
companies. All other marks contained herein are the property of their respective owners.
APHSA’s National Workgroup on Integration 2012
Webinar Series on Health and Human Services
Interoperability and Integration
Mobile IT Solutions: Implications on
Health and Human Service Integration
Thursday, January 24, 2013
Contact Information:
Amy Huston: ah1087@att.com
John Inkley: JI5604@att.com
Published by the American Public Human Services Association. All rights reserved.