SERVICES DESCRIPTION
Application Management Services
From CA Technologies
At a Glance
Application Management Services from CA Technologies move beyond the traditional incident management
and administration of your CA software to help you innovate, not just maintain. Application Management
Services provide a holistic, tiered approach that can help align IT with business outcomes delivered in an
“as-a-service“ consumption model.
CA provides an SLA-based service to meet your business needs and support levels. CA Services professionals
can maintain, enhance and manage your CA solutions to maximize the value of your investment and free
up your team to focus on business critical initiatives.
Key Outcomes
• Continuous innovation and improvement
for greater business value from your
CA software investments
• Reduced costs and financial predictability
Business Challenges
In the fast paced application economy, organizations may face challenges in onboarding
new technologies and keeping IT aligned with business strategies. Expectations and
demands are high, and the pressure to deliver innovation doesn’t go away. In order to
deliver value to the business, you may need to address such daily challenges as:
• Improved solution adoption for faster
return on your IT spend
•Misaligned or constrained resources that are constantly busy with day-to-day
administration of vital applications
• Greater productivity and resource
effectiveness and the ability to adapt
to changing business conditions
•The need to acquire and retain the right skills and knowledge to ensure operational
efficiency and continuity
•Maintaining a low and predictable OPEX while keeping up with the pace of innovation
Key Services Features
• Flexible engagement model to align
resources, tasks and the level of service
to your specific requirements
• Access to highly skilled CA professionals
across the organization with unsurpassed
knowledge of CA solutions and their
operation
• 24/7 support model to address the needs
of your dynamic IT environment
Offering Overview
Application Management Services from CA Technologies provide a flexible engagement
model that enables you to focus on what’s important to your business. Whether your
CA solutions are in the cloud or on-premises, CA professionals can deliver a wide range of
services, from production support to value-driven solution enhancements. Some customers
may just require administrative and operational assistance, while others may seek an
enhanced service that includes tasks such as:
•Proactive application monitoring
• Proactive improvement of your
CA Technologies solutions and
enhancements to maximize your investment
•Health checks
• Delivery from a secure facility ensuring
safety of your critical data and IT assets
•Upgrades
•Implementation and solution enhancements
•Architectural guidance
•Education
•Packaged work products
•Supplementary support
APPLICATION MANAGEMENT SERVICES FROM CA TECHNOLOGIES
Additionally, you will have the advantage
of access to CA product experts across the
organization, from services, education,
support, product management engineering
and more. Whatever your need, CA Services
can provide the level of attention you
require, all backed up by ITIL-compliant
processes, service level agreements and
a dedicated technical service manager.
Application Management Services
A Solution Lifecycle Approach
For more information, please visit ca.com/app-management-services
CA Services is committed to your success, from managing the technology solutions you have now to helping you manage the technology decisions
for your future. We lead with experience from thousands of engagements to deliver business value quickly, help you navigate complex business and
technology challenges, and provide exceptional support throughout the entire solution lifecycle. Our experience is your advantage, with best practices
that enable organizations to plan, manage, develop and secure complex IT environments. CA Services provides the unsurpassed expertise you demand
to select, implement and run your enterprise IT solutions with confidence.
CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application
economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with
companies worldwide to change the way we live, transact and communicate – across mobile, private and public cloud, distributed and mainframe
environments. Learn more at ca.com.
Copyright © 2015 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies..
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