HP Managed Print Services
Anne-Catherine Everard
2 juin 2016
The evolving workplace – Print is not dead
Paper
Hybrid
Virtual
Paper was the rule
Paper and digital
Paper is the exception
Past
2
Today and tomorrow
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Future?
What are the motivation for an IT Manager to move to Managed
Print Services (MPS)?
2014
2015
Security becomes the priority #1
Source: Quocirca, Managed Print Services Landscapes for 2014 and, 2015
5
TCO remains a top priority and is more than CPP
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Size, regional and industry variances need to be considered
What is MPS?
Managed print services
MPS is a service experience in which clients enjoy high-quality
documents from an optimized infrastructure with little headache,
hassle or downtime. This allows clients to do what they do best.
Hardware
Buy/Lease
Supplies
Service
Solutions
Multi-year contract
7
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
What does it take to MPS?
>
Needs
assessment
>
Print
environment
assessment
>
Proposal &
agreement
>
Setup &
training
>
Ongoing service
& support
>
Quarterly
business
reviews
Deployment and
management
Pre-Sales
Sales
•
•
Break/Fix Delivery
Supplies Delivery
Infrastructure
8
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
>
Optimization
Solutions
Business
Process
engineering
What is MPS?
Managed print services
MPS is a service experience in which clients enjoy high-quality
documents from an optimized infrastructure with little headache,
hassle or downtime. This allows clients to do what they do best.
Hardware
Buy/Lease
Supplies
Service
Solutions
Multi-year contract
10
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The A3 Myth…
Paper output – a few quick facts and food for thought
• ~95% of documents is A4 => why install A3 everywhere?
Bigger devices are more expensive, take up more footspace,
and consume more electricity
• 67% of all printed documents are less than 3 pages… =>
warm-up time and FPO is key, not rated engine speeds!
• >85% of documents are printed, not copied.. => why place
MFPs everywhere, printers have their place too in a wellbalanced fleet
• Only 20% of copiers/MFPs are used at their rated capacity,
rest is underused => why pay more for devices that remain
idle most of the time?
• Color remains far more expensive than b&w (mono) => huge
opportunities for cost-savings when deployed /managed
wisely
11
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Paper document production – office environment –
copier/laser printer/MFP
The right printer for each of their needs
They demand Printing Solutions with the right features and benefits for their unique business needs
Small
Business
Owner
Alex
12
Small-toMedium
Enterprise
Hadley
Medium-toLarge
Enterprise
Kate
HP OfficeJet Pro
HP PageWide
Personal Use & Small Teams In Home,
Micro & Small Business
Work Teams & Remote Offices, From
Small Business To Enterprise
Small Teams To Departments,
From SMBs to Enterprise
- Best overall value & performance
for color printing with lowest TCO
- Most planet friendly
- Established reliability & quality with
enhanced security
- Best high-gloss & everyday
professional printing and best value
for black printing
- Best overall value for desktop color
printing
- Great photos on all types of photo
papers
HP Confidential
HP LaserJet
HP PageWide Technology changes the way you will think about printing
Professional quality prints at up to
twice the speed and half the printing cost of laser1,2
The best environmental
credentials of any HP printing
platform in its class
13
HP Confidential
The best of inkjet
The best of laser
• High quality
• Color
• Low costs
• Energy-efficiency
• Speed
• Reliability
• Media versatility
HP PageWide Technology
With HP PageWide Technology, you can:
14
HP Confidential
Cut costs
Work smarter
with HP’s most energy-efficient business
printers ever
with print speeds up to twice as fast as laser
Leave a lasting impression
Meet sustainability goals
with the laser-like perfection of HP’s superior ink
technologies
by reducing the carbon footprint of printing
PageWide Pro & Entreprise
HIGH YIELDS (up to 20k black / 16k color)
Dual-head duplex scanning
New ink formulation and Improved output
New user interface with color touch screen
75ppm General Office
Floor stand accessory
The world’s most secure printers1 with self-healing capabilities
HP PageWide Enterprise Color (Flow) MFP 586 and 556 series
1
HP Sure Start
BIOS Integrity checking at startup with self-healing capability
2
HP Secure White Listing
Device loads only “known good firmware”
3
HP Run-time Intrusion Detection
Constant in-device monitoring for malicious attacks
Based on HP review of 2015 published embedded security features of competitive in-class printers. Only HP offers a
combination of security features for integrity checking down to the BIOS with self-healing capabilities. A FutureSmart service
pack update may be required to activate security features on the HP LaserJet M527, M506, M577. Some features will be
made available as a HP FutureSmart service pack update on selected existing Enterprise printer models. For list of compatible
products, see hp.com/go/LJcompatibility. For more information, visit hp.com/go/LJsecurityclaims.
1
17
HP Confidential
The right printer for each of their needs
They demand Printing Solutions with the right features and benefits for their unique business needs
Small
Business
Owner
Alex
18
Small-toMedium
Enterprise
Hadley
Medium-toLarge
Enterprise
Kate
HP OfficeJet Pro
HP PageWide
Personal Use & Small Teams In Home,
Micro & Small Business
Work Teams & Remote Offices, From
Small Business To Enterprise
Small Teams To Departments,
From SMBs to Enterprise
- Best overall value & performance
for color printing with lowest TCO
- Most planet friendly
- Established reliability & quality with
enhanced security
- Best high-gloss & everyday
professional printing and best value
for black printing
- Best overall value for desktop color
printing
- Great photos on all types of photo
papers
HP Confidential
HP LaserJet
JETINTELLIGENCE
Page Maximizer Technology
Anti-Fraud Technology
• More pages
• Fewer interventions
• Reduce costs with
high-capacity
cartridges
• Authenticates Genuine HP
• Identifies used or
counterfeit
• Protects against
cartridge theft
• Supports Genuine OHP
only policy
Print Gauge Technology
• More certainty
when predicting
cartridge life
20
HP Confidential
More Protection
More Pages
More Pages, Performance, and Protection
Auto Seal Removal
• Easy and clean
cartridge install
• Removes a step
• No waste
Genuine HP
installed.
?
Used or counterfeit cyan
cartridge is installed.
What is MPS?
Managed print services
MPS is a service experience in which clients enjoy high-quality
documents from an optimized infrastructure with little headache,
hassle or downtime. This allows clients to do what they do best.
Hardware
Buy/Lease
Supplies
Service
Solutions
Multi-year contract
21
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Premium Hotline
For all contract related enquiries, including:
•
•
•
22
Hardware Support Services including all parts and
labour:
• 4 hours response time
• next day response time
Supplies Ordering Requests
Account Management
HP Services
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Original HP supplies
HP Partner Managed Print Services ensures a continuous supply chain, delivering all Original HP
Supplies and maintenance kits on demand.
• Request for delivery
–
–
–
By phone
Through HP Service Portal
Automatically by HP Remote Monitoring
• Delivery within 48 hours
onsite to the customer’s dock (“cross dock”)
23
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Partner Managed Print Services
Billing Options
HP Level Pay
(supplies usage)
Quotation
Periodic fee
Under-consumption
Lower monthly fee following
year
Over-consumption
One-off charge
Metering
Delivered supplies
HP Base+Click
HP All In
charge
minimum volume
Only HP offers this
Baseinvoicing
fee + Variable, page
option Fixed price per page for a
Minimum volume (pages)
 No minimum commitments
applies
Fixed price per page
Fixed price per page
 Pay only what Page
is used
counts
Page counts
Invoicing Model
1 year
24
 Easy budgeting
Fixed payments for each year
 Transparent and fair
visibility with HP Service Portal
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Contractual solutions : Cost saving potentials
hardware incl. financing
maintenance
service & support
(based on device redeployment)
hardware incl. financing
Direct costs
maintenance
service & support
supplies
supplies
25
indirect expenses &
effort
stock-keeping
warehousing (logistics, etc.)
rfp, ordering, invoicing, etc.
operating expenses on service
downtimes
logistics
invoicing (monthly/quarterly)
downtimes
Indirect expenses
plan& control
planning
& controlling
asset management
plan & control
indirect savings
(based on process optimization)
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
incl. In pMPS contract
direct expenses
direct savings
CONCLUSIONS
26
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
What you need to remember
27
1
HP has best in class security solutions
2
PageWide offers unique benefits; TCO, environmental friendly solutions
3
Our LaserJet devices are continuously rate best and outstanding (BLI)
4
HP & Computerland offer leading contractual packages
5
Test our devices & solution
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Thank you
28
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
What is MPS?
Managed print services
MPS is a service experience in which clients enjoy high-quality
documents from an optimized infrastructure with little headache,
hassle or downtime. This allows clients to do what they do best.
HW
Supplies
Service
Solutions
Multi-year Cost Per Page contract
29
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Carbon Footprint Calculator
HP Carbon Footprint Calculator hebt - http://www.hp.com/large/cfc/index.html
30
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.