Technical Bulletin Issue Date April 28, 2003 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions ADS and SCT Installation Instructions................................................2 Introduction......................................................................................................... 2 Installation Sequence Overview ........................................................................................ 3 Installation CD Contents ................................................................................................... 4 Installation Prerequisites Overview .................................................................. 5 Prerequisite Details ............................................................................................ 6 Computer Configuration Settings ...................................................................................... 6 Microsoft Windows 2000 Professional .............................................................................. 9 Microsoft Windows XP Professional ............................................................................... 11 Microsoft .NET Framework ............................................................................................. 13 Microsoft SQL Server 2000 Desktop Engine (MSDE)..................................................... 15 Microsoft SQL Server 2000 ............................................................................................. 16 Java Runtime (JRE) ........................................................................................................ 18 Installing the ADS/ADX Software .................................................................... 20 Installing the SCT Software ............................................................................. 23 Troubleshooting ............................................................................................... 27 JCI CHECKPOINT DISCLAIMER AND LICENSE TO USE............................... 28 The Apache Software License, Version 1.1 .................................................................... 30 Intalio Inc. – ExoLab Project ........................................................................................... 31 Cryptix Foundation Limited ............................................................................................. 32 © 2003 Johnson Controls, Inc. Part No. 24-9898-1 www.johnsoncontrols.com Software Release 1.0 2 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions Technical Bulletin ADS and SCT Installation Instructions Introduction Use this document to install the Application and Data Server (ADS) software, the extended Application and Data Server (ADX) software and the System Configuration Tool (SCT) software. To perform the ADS/ADX and SCT Software Installation, you need the following: • Windows® Operating System Media CD • ADS/ADX Installation CD and/or • SCT Installation CD Application and Data Server (ADS) and System Configuration Tool (SCT)Installation Instructions Technical Bulletin 3 Installation Sequence Overview Below is the Installation Sequence Overview for the ADS/ADX software and the SCT software. Each of the numbered steps are described in greater detail later in this document. Installation Sequence Overview for the ADS/ADX Software 1. Verify and set Computer Configuration Settings. 2. Install Internet Information Services (IIS) software from Microsoft® Windows Add/Remove Programs. 3. Install Microsoft .NET Framework from the installation CD. 4. Install Microsoft SQL Server™ 2000 Desktop Engine (MSDE) from the installation CD or Microsoft SQL Server 2000 with Service Pack 3 Standard or Enterprise edition. 5. Install the Java® Runtime (JRE) software from the installation CD. 6. Install the ADS/ADX software from the installation CD. Installation Sequence Overview for the SCT Software 1. Verify and set Computer Configuration Settings. 2. Install IIS software from Microsoft Windows Add/Remove Programs. 3. Install Microsoft .NET Framework from the Installation CD. 4. Install Microsoft SQL Server 2000 Desktop Engine (MSDE) with Service Pack 3 from the installation CD. 5. Install the Java Runtime (JRE) software from the installation CD. 6. Install the SCT software from the installation CD. 4 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions Technical Bulletin Installation CD Contents ADS Software Installation CD The ADS Installation CD contains two folders, ADS and OEM. The ADS folder contains the installation files for the ADS software. The OEM folder contains two folders: Microsoft and Sun. The Microsoft folder contains the following installation files: • dotNet framework • MSDE2000_SP3 • Remote Desktop • SQLSERVER2000_SP3 • WIN2000_SP3 • WINXP_SP1 The Sun folder contains the installation files for the JRE plug-in. SCT Software Installation CD The SCT Installation CD contains two folders: SCT and OEM. The SCT folder contains the installation files for the SCT software. The OEM folder contains two folders: Microsoft and Sun. The Microsoft folder contains the following installation files: • dotNet framework • MSDE2000_SP3 • Remote Desktop • SQLSERVER2000_SP3 • WIN2000_SP3 • WINXP_SP1 The Sun folder contains the installation files for the JRE plug-in. Application and Data Server (ADS) and System Configuration Tool (SCT)Installation Instructions Technical Bulletin Installation Prerequisites Overview Before installing the ADS/ADX or SCT software, verify that the Operating System Software in Table 1, the Software Components in Table 2, and the Database Options in Table 3 are installed on the computer. This list should be shared with your Information Technology (IT) Department. Note: IIS. Your Windows operating system CD is necessary to install Table 1: Operating System software Operating System Options Microsoft Windows 2000 Professional with Service Pack (SP) 3 or Microsoft Windows 2000 Server with SP3 or Microsoft Windows 2000 Advanced Server with SP3 Requires Microsoft Internet Information Services (IIS) Version 5. Microsoft Windows XP Professional with SP1 Requires IIS Version 5.1 ADS ADX SCT X N/A X N/A X X N/A X X X X X X X X X Table 2: Software Components Software Components Provided ADS ADX SCT Note: Install IIS before you install .NET Framework. Microsoft .NET Framework Version 1.0 with SP2 (Provided on ADS/ADX/SCT CD under OEM > Microsoft) X X X Java Runtime (JRE) 1.3.1 (Provided on ADS/ADX/SCT CD under OEM > Sun) X X X Database Options ADS ADX SCT Microsoft SQL Server 2000 Desktop Engine (MSDE) (Provided on ADS/ADX/SCT CD under OEM > Microsoft) Required N/A Optional (needed with Windows 2000 Professional and Windows XP Professional) N/A Required Optional (needed with Windows 2000 Server) Table 3: Database Options Microsoft SQL Server 2000 with SP3 Standard or Enterprise 5 6 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions Technical Bulletin Prerequisite Details Notes: You must have Administrative privileges on your Windows operating system in order to install the Application and Data Server (ADS) Software along with the System Configuration tool (SCT) Software. The ADS and SCT Software works with Microsoft SQL Server 2000 Desktop Engine (MSDE) Software. The Application and Data Server (ADX) Software works with Microsoft SQL Server 2000 Software. You must have your computer configured to show hidden files and folders. You must have file and print sharing installed from Microsoft. Computer Configuration Settings Hidden Files and Folders To set up the hidden files and folders parameter: 1. From the Start menu, select Settings > Control Panel. 2. Select Folder Options. The Folder Options dialog box appears (Figure 1). Figure 1: Folder Options Dialog Box Application and Data Server (ADS) and System Configuration Tool (SCT)Installation Instructions Technical Bulletin 7 3. Select the View tab. 4. Select Show hidden files and folders. 5. Uncheck Hide file extensions for known file types. 6. Click OK. File and Printer Sharing for Microsoft Networks To set up file and printer sharing for Microsoft Networks: 1. From the Start menu, select Settings > Control Panel. 2. Select Network and Dial-Up Connections. 3. Right-click on the connection type this computer is using to communicate with the Metasys® devices. 4. Select Properties. The Local Area Connection Properties dialog box appears (Figure 2). Figure 2: Local Area Connection Properties Dialog Box 5. Verify File and Printer Sharing for Microsoft Networks is selected. If not selected or does not appear, proceed to Step 7. 6. Click OK. The Local Area Connection Properties dialog box closes. 8 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions Technical Bulletin Notes: If this is a local area connection, go to the General tab. If this is a dial-up, VPN, or incoming connection, go to the Networking tab. 7. Click Install. The Select Network Component Type dialog box appears. 8. Select Service. 9. Click Add. The Select Network Service dialog box appears. 10. Select File and Printer Sharing for Microsoft Networks. 11. Click OK. 12. Check File and Printer Sharing for Microsoft Networks. Windows 2000 Server Specific 13. Do one of the following if you are using a Windows 2000 Server: a. To optimize the server for a small number of clients, click Minimize memory used. b. To optimize the server for a mixed usage of file and printer sharing in addition to other services, such as serving as an interactive workstation, click Balance. c. To dedicate as many resources as possible to file and print server services, click Maximize data throughout for file sharing. d. To optimize server memory for distributed applications that perform their own memory caching, such as Microsoft SQL Server, click Maximize data throughout for network applications. Note: You can only configure the Properties for the File and Printer Sharing for Microsoft Networks on a server. To share local folders, you must enable File and Printer Sharing for Microsoft Networks. For more information on File and Printer Sharing, refer to the Microsoft Web site, www.microsoft.com Application and Data Server (ADS) and System Configuration Tool (SCT)Installation Instructions Technical Bulletin 9 Microsoft Windows 2000 Professional The ADS software and the SCT software requires Microsoft Windows 2000 Professional with SP3 and IIS Version 5.0. Verifying Your Computer Has SP3 Installed To verify your computer has SP3 installed: 1. Right-click on My Computer. 2. Select Properties. On the General tab, the System heading lists the operating system and service pack details. If you do not have SP3 installed, follow the instructions under Installing SP3 for Microsoft Windows 2000 Professional. Installing SP3 for Microsoft Windows 2000 Professional To install SP3 for Microsoft Windows 2000 Professional: 1. Insert the ADS/ADX or SCT Installation CD. 2. Open the OEM folder. 3. Open the Microsoft folder. 4. Select WIN2000_SP3 folder. 5. Double-click W2ksp3. 6. Follow the setup instructions. Note: On the Select Option dialog box, we recommend you change the default setting to Archive Files before you click Next. You must install SP3 on your computer before installing .NET Framework and IIS. If .NET Framework and IIS are already installed, you must reinstall them after installing SP3. 10 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions Technical Bulletin Verifying Your Computer Has IIS Version 5.0 Installed To verify your computer has IIS Version 5.0 installed: 1. From the Control Panel, select Administrative Tools. 2. Double-click Internet Services Manager. The Internet Services Manager Dialog box opens. Note: If Internet Services Manager does not appear, you never had IIS installed on your computer. Refer to the Installing IIS Version 5.0 for Microsoft Windows 2000 Professional section. 3. From the Tree tab, right-click on the Internet Information Services. 4. From the menu options, select Help. 5. Select the link http://localhost/IISHelp/. A dialog box opens. Note: The above link should be located on the right side of the Help screen. 6. Verify the dialog box has IIS 5.0 Documentation as the title. 7. Close all windows. Installing IIS Version 5.0 for Microsoft Windows 2000 Professional Note: You need your Microsoft Windows 2000 Professional CD to install the IIS software. To install IIS Version 5.0 for Microsoft Windows 2000 Professional: 1. From the Start menu, select Settings > Control Panel. 2. Select Add/Remove Programs. 3. Select Add/Remove Windows Components. A Windows Components Wizard dialog box appears. 4. Select Internet Information Services (IIS). 5. Click Next. IIS installs on your computer. 6. Click Finish. Application and Data Server (ADS) and System Configuration Tool (SCT)Installation Instructions Technical Bulletin 11 Microsoft Windows XP Professional The ADS software and the SCT software require Microsoft Windows XP Professional with SP1 and IIS Version 5.1. Verifying Your Computer Has SP1 Installed To verify your computer has SP1 installed: 1. Right-click on My Computer. 2. Select Properties. On the General tab, the System heading lists the operating system and service pack details. If you do not have SP1 installed, follow the instructions under Installing SP1 for Microsoft Windows XP Professional. Installing SP1 for Microsoft Windows XP Professional To install SP1 for Microsoft Windows XP Professional: 1. Insert the ADS/ADX or SCT Installation CD. 2. Select the OEM folder. 3. Select the Microsoft folder. 4. Select WINXP_SP1. 5. Double-click: Xpspla_en_x86 6. Follow the setup instructions. Note: You must install SP3 on your computer before installing .NET Framework and IIS. If .NET Framework and IIS are already installed, you must reinstall them after installing SP3. 12 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions Technical Bulletin Verifying Your Computer Has IIS Version 5.1 Installed To verify your computer has IIS Version 5.1 installed: 1. From the Control Panel, select Administrative Tools. 2. Select Internet Services Manager. Note: If Internet Services Manager does not appear, you never had IIS installed on your computer. Refer to the Installing IIS Version 5.1 for Microsoft Windows XP Professional section. 3. From the Tree tab, right-click on the Internet Information Services. 4. From the menu options, select Help. 5. Select the link http://localhost/IISHelp/. A dialog box opens. Note: The above link should be located on the right side of the Help screen. 6. Verify the dialog box has IIS 5.1 Documentation as the title. 7. Close all windows. Installing IIS Version 5.1 for Microsoft Windows XP Professional Note: You need your Microsoft Windows XP Professional CD to install the IIS software. To install IIS Version 5.1 for Microsoft Windows XP Professional: 1. From the Start menu, select Settings > Control Panel. 2. Select Add/Remove Programs. 3. Select Add/Remove Windows Components. A Windows Components Wizard dialog box appears. 4. Select Internet Information Services (IIS). 5. Click Next. IIS installs on your computer. 6. Click Finish. Application and Data Server (ADS) and System Configuration Tool (SCT)Installation Instructions Technical Bulletin 13 Microsoft .NET Framework The ADS/ADX software and the SCT software requires Microsoft .NET Framework Version 1.0 with SP2. Note: You must install IIS before you install .NET Framework. For information on IIS, find your operating system platform heading within this document and follow the appropriate procedure (for example, Microsoft Windows XP Professional > Installing IIS Version 5.1 for Microsoft Windows XP Professional). Verifying Your Computer Has .NET Framework Version 1.0 with SP2 Installed To verify your computer has .NET Framework Version 1.0 with SP2 installed: 1. Use Windows Explorer to search for this file: ASPNET_ISAPI.DLL Note: If the ASPNET_ISAPI.DLL file does not exist, refer to the Installing .NET Framework Version 1.0 section. 2. Right-click on the ASPNET_ISAPI.DLL file. A pop-up menu appears. 3. Select Properties. 4. Select the Version tab. The File Version should have 1.0.3705.288 (This indicates Version 1.0 with SP2 is installed). Note: If the File Version has 1.0.3705, then .NET Framework Version 1.0 is installed without the Service Pack. Refer to the Installing SP2 for .NET Framework section for more information. 5. Close all windows. Installing .NET Framework Version 1.0 Note: If you have another version of .NET Framework, such as Version 1.1, you still need to install Version 1.0 with SP2. To install .NET Framework Version 1.0: 1. Insert ADS/ADX or SCT installation CD. 2. Select the OEM folder. 3. Select the Microsoft folder. 4. Select the dotnetframework folder. 5. Double-click the dotnetredist file. The dotnetfx.exe license agreement appears. 6. Click Yes. A dotnetfx.exe dialog box appears. 7. Select Browse. 14 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions Technical Bulletin Figure 3: dotnetfx.exe Dialog Box 8. Browse to a folder as in the Figure 3 example. 9. Click OK. The dotnetfx files extracts to your selected folder. 10. Go to the folder you selected. 11. Double-click: dotnetfx 12. Follow the installation instructions. Note: You may want to delete the dotnetfx.exe file after installing since the file size is 21 megabytes (MB). Installing SP2 for .NET Framework To install SP2 for .NET Framework: 1. Insert the ADS/ADX or SCT installation CD. 2. Select the OEM folder. 3. Select the Microsoft folder. 4. Select the dotNet framework folder. 5. Double-click on dotNETFramework SP2 Setup. 6. Follow the installation instructions. 7. Go back to Verifying Your Computer has .NET Framework Version 1.0 with SP2 Installed and follow the instructions. Application and Data Server (ADS) and System Configuration Tool (SCT)Installation Instructions Technical Bulletin Microsoft SQL Server 2000 Desktop Engine (MSDE) The ADS and SCT software requires Microsoft SQL 2000 Desktop Engine (MSDE) with SP3. Verifying Your Computer Has MSDE with SP3 Installed To verify your computer has MSDE with SP3 installed: 1. Use Windows Explorer to search your c: drive for this file: sqlservr.exe 2. Right-click on the sqlservr.exe file. A popup menu appears. 3. Select Properties. A dialog box appears. 4. Select the Version tab. 5. Verify the number is 2000.80.760.0 or higher. 6. Close all windows. Installing MSDE To install MDSE: 1. Insert the ADS/ADX or SCT installation CD. 2. From the Start menu, select Run. The Run dialog box appears. 3. Select Browse. 4. Browse to the ADS/ADX or SCT installation CD drive. 5. Select the OEM folder. 6. Select the Microsoft folder. 7. Select MDSE2000_SP3. 8. Select SETUP.EXE. The Run dialog box reappears. 9. After the text string enter a space. 10. Type:SAPWD=sa (Figure 4). 11. Click OK. MSDE with SP3 installs on your computer. Figure 4: Installing MSDE–Run example 15 16 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions Technical Bulletin Microsoft SQL Server 2000 The ADX software requires Microsoft SQL Server 2000 Standard or Enterprise Edition with SP3 and mixed mode security. Setting Up Mixed Mode Security To set up mixed mode security: 1. From the SQL Server 2000 installation CD, select Mixed Mode (Windows Authentication and SQL Server Authentication). See Figure 1. Figure 5: Authentication Mode 2. Enter the password given to you from your IT department or generate your own password. 3. Confirm your password. 4. Finish the Microsoft SQL Server 2000 Installation process. Verifying or Updating Mixed Mode Security To verify or update mixed mode security: 1. Expand the tree until you see the local server (Figure 6). Note: The default name of the local server is local. Otherwise, the default name is the same as the hostname of the machine and is located under the default server group called, SQL Server Group. If there appears to be no local server, refer to the Microsoft SQL Server 2000 documentation for information on how to register your local server. Application and Data Server (ADS) and System Configuration Tool (SCT)Installation Instructions Technical Bulletin 17 Figure 6: SQL Server Enterprise Manager Tree 2. Right-click on the local server. A right-click menu appears. 3. Choose Properties. The SQL Server Properties (Configure) –(local) dialog box appears (Figure 7). 4. Select the Security tab. 5. Select SQL Server and Windows. Figure 7: SQL Server Properties 6. Click OK. 18 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions Technical Bulletin Java Runtime (JRE) The ADS/ADX software along with the SCT software requires JRE 1.3.1 Verifying Your Computer Has the Java Runtime Plug-in Installed To verify your computer has the Java Runtime plug-in installed: 1. From the Start menu, select Settings > Control Panel. 2. Verify the Java Plug-in 1.3.1 icon appears. Note: If the Java Plug-in icon does not appear, go to the Installing the Java Plug-In section. Verifying the Java Settings To verify the Java settings: 1. From the Start menu, select Settings > Control Panel > Java Plug-in 1.3.1. 2. On Basic tab (Figure 8) verify that Enable Java Plug-in and Recycle Classloader are checked. Figure 8: Java Plug-in Control Panel Basic Tab 3. Select the Advanced tab. Verify that Use Java Plug-in Default appears in the Java Runtime Environment drop-down box and that Enable Just In Time Compiler is checked. Application and Data Server (ADS) and System Configuration Tool (SCT)Installation Instructions Technical Bulletin Figure 9: Java Plug-in Control Panel Advanced Tab 4. Close all windows. Installing the Java Plug-In To install the Java Plug-in: 1. Insert the ADS/ADX or SCT installation CD. 2. Open the OEM folder. 3. Open the Sun folder. 4. Open the jre1.3.1 folder. 5. Double-click on j2re-1_3_1-win. 6. Follow the setup instructions. 19 20 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions Technical Bulletin Installing the ADS/ADX Software To install the ADS/ADX software: Notes: The ADS or ADX software requires at least 600 MB of available hard disk space. Do not install Web-hosted applications on the same computer as the ADS software. 1. Insert the ADS/ADX Installation CD. 2. Select the ADS folder. 3. Select setup.exe. The Welcome dialog box appears. 4. Click Next. The Metasys ADS Database Location and Time Server Setup dialog box appears (Figure 10). Figure 10: Database File Location Dialog Box 5. Select Browse to use file destinations other than the default. Verify that there is enough disk storage space on the selected repository drives. We recommend you use the above default locations. For more information on the Repositories, refer to the Configuring the Application and Data Server Technical Bulletin (LIT-1201645). Application and Data Server (ADS) and System Configuration Tool (SCT)Installation Instructions Technical Bulletin 21 Note: If you choose to set the ADS/ADX as the Time Server, you have the option of setting the other devices on the Site to synchronize their times with the default Time Server ADS/ADX device. If you do not set the ADS/ADX as the Time Server, then you do not have the option of setting the other devices on the Site to synchronize their time with that ADS/ADX device. In order to receive this option again, you must reinstall the ADS/ADX software. If you have multiple ADS/ADX devices on the Site, we recommend that you synchronize all devices on the Site to one of the ADS/ADX devices. Refer to the Time Management section in the online help for more information on setting up devices to synchronize their times with an ADS/ADX device. 6. Click Next. The Metasys ADS Johnson Controls Wizard Dialog Box appears (Figure 11). Figure 11: Ready to Install the Program Dialog Box 7. Select Install. The ADS installs on your computer. 8. Reboot your computer. The ADS/ADX software installation is complete. For information on ADS configuration, refer to the Configuring the Application and Data Server Technical Bulletin (LIT-1201645). 22 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions Technical Bulletin Note: The name of the Metasys ADS/ADX object is the same as the computer host name. To change the name of the ADS/ADX, you must change the name of the computer. To Launch the ADS/ADX Software Go to Start > Programs > Johnson Controls > Metasys ADS/ADX. Metasys System User Name and Password Use the following default user name and password to access the Metasys system: log on: MetasysSysAgent password: XMG3-Rel.1 Notes: The password is case sensitive. Your Metasys system extended architecture passwords do not have to match the passwords of your operating system. Application and Data Server (ADS) and System Configuration Tool (SCT)Installation Instructions Technical Bulletin Installing the SCT Software To install the SCT software: Note: space. The SCT Software requires 125 MB of available hard disk Do not include Simulation during the SCT install if you plan to install the ADS software. The ADS software requires you to remove Simulation by uninstalling and reinstalling the SCT software. Be sure you have your SQL Server running before you attempt to install the SCT software. Verifying You Have SQL Server Running To verify you have SQL Server Running: Point to the computer with the green arrow in your system tray. The tooltip indicates if SQL Server is running. Note: The green arrow indicates SQL Server is running. The red square indicates SQL Server is not running. To install the SCT: 1. Insert the SCT Installation CD. 2. Select SCT\setup.exe. The Welcome dialog box appears. 3. Click Next. The License Agreement dialog box appears (Figure 12). Figure 12:– License Agreement Dialog Box 4. After reading, select I accept the terms of the license agreement. 5. Click Next. The Customer Information dialog box appears (Figure 13). 23 24 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions Technical Bulletin Figure 13: Customer Information Dialog Box 6. Fill in the User Name and Organization. 7. Click Next. The Metasys SCT-InstallShield Wizard Custom Setup dialog box appears (Figure 14). Figure 14: Custom Setup Dialog Box 8. Click on the pull-down menu for the features you would like to install. A pull-down menu appears (Figure 15). Figure 15: Pull-Down Options Application and Data Server (ADS) and System Configuration Tool (SCT)Installation Instructions Technical Bulletin Notes: 25 Both installation options install the same programs. CTOOLS installs HVAC Pro, GX-9100, DX Commissioning, and XTM Configurator Software Version 8.05. This install overrides all other installed versions of these software programs. When you choose to install N2 Tools (CTOOLS), a separate installation process begins. Exit the N2 Tools installation window and continue with the SCT software installation. 9. Click Next. The Metasys SCT-InstallShield Wizard Ready to Install the Program dialog box appears (Figure 16). Figure 16: Ready to Install the Program Dialog Box 10. Click Install. The SCT installs on your computer. 11. The Metasys SCT-InstallShield Wizard–Install Wizard Completed dialog box appears. Click Finish. Figure 17: Metasys SCT-InstallShield Wizard–InstallShield Wizard Completed Dialog Box The Metasys SCT Installer Information Dialog Box appears. 12. Click Yes to reboot your computer. 26 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions Technical Bulletin The installation is complete. For information on SCT configuration, refer to the System Configuration Tool Technical Bulletin (LIT-1201534). To Launch the SCT Software Go to Start > Programs > Johnson Controls > Metasys SCT. Metasys System User Name and Password Use the following default user name and password to access the Metasys system: log on: MetasysSysAgent password: XMG3-Rel.1 Note: The password is case sensitive. Your Metasys system extended architecture passwords do not have to match the passwords of your operating system. Application and Data Server (ADS) and System Configuration Tool (SCT)Installation Instructions Technical Bulletin 27 Troubleshooting Table 4: Troubleshooting Problem Solution Internet Explorer proxy settings were set to bypass the proxy server for local addresses. Error Message: Unable to Login Unexpected Error To eliminate this error, follow these steps: 1. Open Microsoft Internet Explorer. 2. Select Tools > Internet Options. 3. Select the Connections tab. 4. Select LAN Settings. 5. In the Proxy Server section, uncheck the bottom two check boxes. 6. Click OK until you return to Internet Explorer. 7. Close Internet Explorer. 8. Start Internet Explorer again. InstallShield Issue- HTTP 404 File not found Internet Information Services Error Message: Page cannot be found To eliminate this error, follow these steps: 1. Shut down all programs. 2. Uninstall the SCT software from Start > Settings > Control Panel > Add/Remove Programs. 3. Go to Start > Run. The Run dialog box appears. 4. Type: %TEMP% Note: The path indicates where your temp files are located. 5. Change the directory to c:\document and settings\<your computer profile name folder>\local settings\Temp. 6. Delete all files in this directory. 7. Reboot the computer. 8. Reinstall the SCT software. If the error still occurs, verify you have .NET Framework with SP2 installed. Refer to the Verifying Your Computer Has .NET Framework Version 1.0 with SP2 Installed section. 28 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions Technical Bulletin JCI CHECKPOINT DISCLAIMER AND LICENSE TO USE Ownership JCI owns certain proprietary, confidential, and copyrighted programs, content, documentation, and other materials contained on this Site which may be identified by the following symbol: “Johnson Controls, Inc. 2003. All Rights Reserved.” (collectively referred to as “JCI Content”). The JCI Content shall be the sole and exclusive property of JCI. JCI hereby grants you a nontransferable, nonexclusive, limited license to use the JCI Content in connection with certain proprietary, confidential, patented, and copyrighted programs, products, software or other material provided by JCI (collectively referred to as “JCI Software”). JCI may terminate this limited license upon any notice to you. 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THIS LIMITED WARRANTY SHALL NOT APPLY TO ANY FAILURES CAUSED BY YOUR OR ANY THIRD PARTY’S ALTERATIONS, MODIFICATIONS, MISUSE, DAMAGE OR NEGLECT. Discrete components within this product are governed by separate open source licenses. The notices and provisions that follow apply only to those components: This product includes software developed by the Apache Software Foundation. Source code for these components can be found at (http://www.apache.org/). • Batik SVG Toolkit • Xerces2 Java Parser • Apache SOAP These components are covered by the following license. The terms of this license apply only to these components. 30 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions Technical Bulletin The Apache Software License, Version 1.1 Copyright © 2000. The Apache Software Foundation. All Rights Reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. 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