Zurich in North America
Appetite guide
April 2016
Zurich growth targets....................................................................................................
1
Appetites and contacts..................................................................................................
2
GI Blueprint in North America........................................................................................
3
Commercial Markets......................................................................................................
4
Commercial Markets
Table of contents
Specialty Products.......................................................................................................... 28
Programs....................................................................................................................... 66
Global Life in North America.......................................................................................... 117
Specialty Products
Global Corporate in North America................................................................................ 93
Programs
Global Corporate
Global Life
Commercial Markets
Zurich growth targets
One of the cornerstones of Zurich’s strategy is to deliver sustainable, profitable growth
across the widest possible range of opportunities, leveraging our global strengths, expertise
and vast product portfolio.
As a global, multi-line insurance provider, we consider submissions across a broad spectrum
of property and casualty needs. We also focus on growth targets in areas where we see
particularly good opportunities to generate profitable returns, while delivering distinctive
solutions to customers and brokers.
Commercial Markets:
Industry focus
• Construction
• Financial institutions
• Healthcare
• Manufacturing
• Real estate
Specialty Products
For 2016, our growth targets are:
Coverage focus
• International
• Property
• Technology
•
•
•
•
Political risk insurance
Specialty E&O
Surety
Trade credit insurance
•
•
•
•
Integrated disability management
Captives
Structured benefits funding
Multinational pooling
Programs
Specialty Products:
• Accident and health
• Environmental (site)
• Healthcare professional liability
• Middle market D&O
Global Life: Corporate Life & Pensions:
• Absence management
• Group life insurance
• Group disability (administrative
services only and fully insured)
Global Corporate
Programs & Direct Markets:
• Finance and insurance
• Group captives
• Programs
Global Life
1
Commercial Markets
Appetites and contacts
Commercial Markets: Craig Fundum
(847) 605-6922
• Construction*
Scott Rasor (847) 605-1491
• Financial institutions* Chris Taylor (410) 559-8800
• General industry groups Heather Wuttke
(847) 407-2703
• Healthcare* Chris Taylor
(410) 559-8800
• International
Roslyn Galbo (847) 330-4783
• Manufacturing*
Cindy Slubowski (847) 706-2585
Michael Halvey
(847) 605-7710
Gregg Fergot (415) 538-7110
Specialty Products: Bryan Salvatore (212) 553-5697
• Accident and health* Ron Grahf (312) 496-9572
• Credit and political risk*
Jim Thomas
(305) 341-4351
• Environmental – site*
Robert Hampel (404) 851-3447
• Healthcare professional liability*
Chris Taylor
(410) 559-8800
• Management solutions group (MM D&O and E&O)* Mike Kamilowicz
(212) 553-5446
• Railroad
Ron Mathewson (973) 394-5213
• Surety* Michael Bond (410) 559-8702
• Surplus lines property James Dowdy (404) 270-1958
Susan K. Gibson (412) 937-5135
Kathleen Savio
(847) 762-7274
(847) 605-3733
• Group captives Terence McCafferty
• Direct markets David Putz
(913) 339-1522
Programs:* Roger Brunner (402) 963 5274
• Alternative programs David Banks (402) 963-5256
• Segmented programs Rosemarie Rogers (212) 553-5654
• Specialty auto Matt Burbach (402) 963-5026
Global Corporate: Paul Horgan (212) 871-1652
• Captive Services – single parent Steve Bauman
(917) 534-4857
Brandon Flick
(215) 861-6787
Joe Tinetti
(713) 787-5923
• Energy Canada
Kevin Doyle
(416) 586-6648
• International programs* William Porter (212) 553-5274
• Strategic risk solutions*
Todd Cunningham
(212) 553-3336
• Private equity group* Andy Peterson (212) 553-5433
• Property
Richard Montminy
(212) 553-5790
• Supply chain risk assessment and insurance
Richard Montminy
(212) 553-5790
Global Life: David Dietz (212) 871-1637
• Corporate life & pensions* John Miskel
(954) 328-1888
Global Corporate
• Casualty
• Energy, property and marine
Programs
• Umbrella Programs* & Direct Markets: Specialty Products
• Real estate* • Technology* Global Life
* Indicates target growth areas
2
Commercial Markets
GI Blueprint in North America
Zurich’s General Insurance (GI) globally embarked on a quest to simplify the way we do
business. The intent is to align more closely to how our brokers and customers go to
market and enable our underwriting, claims and service colleagues to solve problems
in a more effective and confident way.
Specialty Products
With this in mind, we are continuing to refine our industry-focused verticals that will
help us better provide portfolio solutions for our customers regardless of size. To this
end, recent changes include our focus on industry-focused verticals as outlined below:
GI Blueprint in North America guiding principles
Deep insight and
expertise into providing
risk management
solutions through
customer industry groups
•
•
•
•
Construction – Commercial Markets
Healthcare (hospitals/IDS) – Commercial Markets
Energy – Global Corporate
Transportation (long-haul trucking) – Global Corporate2
Customer revenue will be the primary driver to determine
whether business best fits in GCiNA or NAC, for NEW business
effective 4/1/2012 or later1,3:
Programs
Differentiated resources
to serve large corporate
customers beyond our
customer industry groups
Industry-focused verticals for standard lines – for existing
business and new business1:
• If customer revenue > $750M OR TIV per location (for Property4)
> $300M OR loss pick > $3M (for Casualty), all standard lines
new business goes to GCiNA
• All other standard lines new business goes to NAC
Please note that we have “grandfathered” primary policies within GCiNA and NAC to minimize
disruption among existing underwriter-customer relationships. All new business follows the above
stated guidelines.
2
3
4
Global Corporate
1
For this purpose, standard lines include property, primary and excess casualty; NA Blueprint does not apply to:
Canada business or single-parent Captive business
Excludes Transportation business written via Program Administrators
Excess Casualty renewal business (that meets the criteria) will transfer from NAC to GCiNA effective 4/1/12 and later
TIV per location threshold for Property does not apply to Real estate or Technology SIC codes
Global Life
3
Commercial Markets
Specialty Products
Commercial Markets
Programs
Global Corporate
Global Life
4
Commercial Markets
Commercial Markets
Construction overview
As one of the leading insurance providers in the construction industry, Zurich delivers
product and service solutions that help our customers reduce injuries, minimize their total
cost of risk and become better managers of construction risk.
Appetite
Most preferred
• Commercial general contractors
• Commercial trade contractors
• Contractors with international exposures
• Design professionals
• Environmental contractors and consultants
• Owners or sponsors of construction projects
Least preferred
• Demolition contractors
• Geotechnical professionals
• Hazardous haulers
• Real estate developers
• Residential trade contractors
Product breadth
• Casualty
• International
– Commercial auto
– Builder’s risk (EAR/CAR)
– Commercial general liability
– Contractor’s Professional Protective
Indemnity (CPPI)
– Commercial excess umbrella
– Consolidated Insurance Program (CIP)
– Workers’ compensation
• Property
– Builder’s risk
– Build Transfer Operate (BTO)
– Civil works
– Contractors equipment
– Property and inland marine
– Property Portfolio Protection (P3)
• Builder’s risk
– Master builder’s risk
– Project builder’s risk
– Zurich Envoy®
• Specialty Lines
– Accident and health
– Architects & engineers (A&E)
professional liability
– Contractor’s pollution liability
– Contractor’s Protective Professional
Indemnity (CPPI®)
– Environmental services package
– Owner’s Protective Professional
Indemnity (OPPI)
– Professional environmental
consultant’s liability
– Subguard®
– Supply chain
• Surety
5
Commercial Markets
Middle Market Commercial Construction Appetite
(Growth Target)
• Trade Contractors with revenue less than $35M
• General Contractors with revenue less than $100M
• Trade contractors with revenue less than $35M
• General contractors revenue less than $100M
Most preferred
Least preferred
Target growth
Selective growth
Limited growth
• Carpentry
• Bridge and tunnel
• Demolition
• Concrete
• Building equipment installation
• Masonry
• Electrical
• Drywall
• Structural steel
• Excavation
• Glass and glazing
• Water well drilling
• Floor work
• Plumbing
• General contractor commercial
• Roofing
• General contractor industrial
• Terrazzo and tile
• Heavy construction
• Highway and street
• Painting
• Special trade
• Water, sewer and utility
Preferred property
characteristics
Preferred casualty
characteristics
• Fire resistive
Workers’ compensation:
General liability:
• Low crime areas
• Slip, trip and fall
• Management and
prevention
leadership commitment
• Quality management
• Monitored alarms
• New construction to 15 years old
• Public protection class 1-5
• Sprinklered
• Hazard identification
and risk assessment
• Soft tissue injury
prevention
•
• Employee selection,
orientation and training
•
• Substance abuse
prevention
•
• Fall management
Fleet management
Return-to-work/
absence management
Accident/incident
investigation
•Subcontractor/vendor
pre-qualification
• Contract review
• Third-party exposures:
injury and traffic
Auto:
• Driver qualification
• Driver development,
training and
supervision
• Vehicle selection,
repair and
maintenance
6
Commercial Markets
Environmental contractors
Environmental contractors overview
Zurich’s environmental contractor practice is dedicated to providing innovative solutions
to reduce costs, manage risk and provide insurance coverage. Our extensive product set,
services and global capabilities address various exposures to help your company mitigate
risks, help and reduce total cost.
Appetite
Most preferred
• Asbestos, lead and mold abatement contractors
• Commercial general contractors
• Commercial trade contractors
• Environmental consulting or engineering
• Environmental impact statements
• Environmental project management
• Environmental testing laboratories
• Hazardous material handling and cleanup
• Industrial cleaning
• Lab packing
• Owners or sponsors of construction projects
• Remedial design
• Soil and ground water remediation
• Waste handling/management
Coverage features and policy benefits
Contractor’s pollution liability (CPL)
• Blanket non-owned disposal locations
• Diminution in property value
•Fungus/Legionella
• Policies are available on a practice or project-specific basis
• Restoration costs
• Transportation of materials
7
Commercial Markets
Professional environmental consultant’s liability
• Combines professional and CPL coverages
• Punitive damages, fines, penalties or treble damages included where insurable by law
• Restoration costs
• Waste brokering
Environmental services package policy
• Combines general liability with CPL and professional liability
• CPL provides coverage on an occurrence basis
• ISO-based general liability coverage
Casualty: (ISO form)
• Wide range of workers’ comp programs from guaranteed cost to retrospective rate and
large/medium deductible
Contract surety
• Capacity of $2B or more
Excess/Umbrella
• Lead and excess umbrella up to $25M
Property coverages
Claims excellence
• Our customers consistently rank Zurich’s claims handing high on fairness and
response time
Risk engineering
• Zurich Environmental Emergency Response (ZEER)
• Assistance with coordination of clean-up activities from the initial response through
release closure
• Coordination and filing of reports with regulatory authorities
Spill Center, Inc. is not a subsidiary or affiliate of Zurich and use of Spill Center products and services are independent
of any other Zurich products or services. Zurich expressly disclaims any and all damages and other costs that may arise
related to the use of or reliance upon the products, services, representations or warranties made by or on behalf of
Spill Center.
8
Commercial Markets
Key contacts for environmental contractors
Steve Goebner – Vice President
Environmental Contractors Segment Leader
steven.goebner@zurichna.com
(610) 727-5634
Tucker McNulty – East Region
tucker.mcnulty@zurichna.com
(617) 570-8910
Deana Greenough – South Region
deana.greenough@zurichna.com
(404) 851-3553
Dean Prince – Midwest Region
dean.prince@zurichna.com
(312) 496-9413
Wendy Nystrom – West Region
wendy.nystrom@zurichna.com
(213) 270-0733
9
Commercial Markets
Consultative construction services available to qualified customers
Our Construction Risk Engineers are dedicated to understanding the operational needs
unique to the construction industry. We offer a variety of risk management programs
specifically designed to address the leading exposures inherent to construction.
• Absence, health and productivity
services/return to work
• Substance abuse prevention
• Accident scene investigation
• Subcontractor selection
and pre-qualification
• Construction risk assessment
• Supply chain risk assessment
• Fleet management
• Total Risk Profiling (TRP)
• Highway work zone safety
• Zero injury techniques
• Quality management
• Zurich X-ray
• Slip, trip and fall prevention
• Zurich Hazard Analysis (ZHA)
• Soft tissue injury prevention
Our value to customers
• With a consistent market presence of 20 years, Zurich’s North America Construction
group has more than 1,000 professionals who work collaboratively with our customers
to deliver risk management solutions1
• Leadership and influence through active participation in industry associations such as
American Subcontractors Association (ASA), Associated Builders and Contractors (ABC),
Associated General Contractors of America (AGC), Construction Financial Management
Association (CFMA), Construction Industry Institute (CII), Construction Users Roundtable
(CURT), Design-Build Institute of America (DBIA)
• The only insurance provider to collaborate with the Associated General Contractors of
America (AGC) to develop programs designed to address industry-leading issues such as
soft tissue injury prevention and highway worker safety2
• National Construction Roundtable (NCR) brings together safety and risk management
professionals to share best practices and propose solutions for industry-wide issues
• Only insurance provider invited for membership in the Construction Industry Institute
(CII) and Construction Users Roundtable (CURT) and to have a strategic alliance with
FMI, a leading construction management consulting firm
• Customized solutions designed to fit the unique risk appetite and coverage needs of the
construction customer including consultative Risk Engineering services
1
Information as of June 2015
2
Inception of AGC programs; Soft Tissue Injury Prevention Program -- 1/1/2005, Highway Worker Safety Program -- 1/1/2009
Contact
Scott Rasor
Head of Construction Industry Practice
(847) 605-1491
scott.rasor@zurichna.com
zurichna.com/construction
10
Commercial Markets
Financial institutions overview (growth target)
Zurich’s financial institution products, services and dedicated team expertise can help
financial institutions prosper in a more regulated, competitive and risk-filled world. With
over 100 years of experience insuring U.S. financial institutions, we can help them preserve
capital, protect collateral property and address highly specialized risks.
Appetite
Most preferred
All lines approach (financial lines and P&C lines)
P&C lines approach
• Banks
• Insurance agents/brokers
• Depository institutions
• Investment bankers/dealers
• Saving and loan company
• Stock brokers
• Credit unions (All line approach >
• CPAs
$500M in assets; P&C > $100M in assets)
• Mortgage banks
• Insurance companies
• Loan servicers
• Real Estate Investment Trust (REIT)
• Trust companies’ property
• Investment advisors
Product breadth
• Accident and health
• Directors & Officers
• Errors and omissions insurance
(bankers professional liability)
• Employment practices liability
• Insurance company professional liability
• Fiduciary liability
• Investment adviser & mutual fund
• Financial institution bond
• Lender environmental
collateral protection
• Lenders property reporting policy
(Lender-placed property & REO P&C)
• Management liability (excluding
D&O/E&O
• Lenders liability insurance
• Multinational insurance programs
• Property and casualty:
Property, general liability, workers’
compensation, auto, umbrella
accountants, finance companies,
• Lender protection policies
investment bankers/dealers, stock
– Force placed & REO
brokers, mortgage banks, loan servicers,
insurance agents/brokers)
• Agents E&O
– Mortgage protection policy
• Security and privacy
• Trust property protection
• D&O Side A coverage
11
Commercial Markets
Value-added services available to qualified customers
• Zurich’s online Lenders Property Reporting tool helps lending institutions quickly
and easily manage insurance coverage on foreclosed properties and lender-placed
insurance properties
• The Enterprise Risk Management (ERM) Online Healthcheck Assessment, supported by
a complimentary consultation, is designed to help financial institutions address their risks
and opportunities
• Total Risk Profiling (TRP) provides customers with a holistic view of their business risks
and risk interconnections
• Online risk management tools help identify and assess property and casualty losses, as
well as security and privacy risks
• An EPL Hotline offers legal advice on employment practices issues
• In-depth, educational risk management and prevention guides are available for D&O,
Employment Practices Liability (EPL) and ERISA Fiduciary Liability
Our value to customers
• We provide a full set of property, casualty and specialty insurance solutions to help
financial institutions navigate the risks they face today
• Zurich has been underwriting financial institutions for over 100 years
• We are one the largest insurance providers of property trusts, a key need for
financial institutions
• Zurich has more than 100 financial institutions underwriters, claims and risk
management professionals with a focus on the financial institutions marketplace
• Our in-house financial institutions claim specialists are licensed attor­neys with an
average of 15 years of experience
Contacts for P&C lines Contact for financial lines
Christopher A. Taylor
Head of Financial Institutions Practice
o: (410) 559-8800
c: (410) 409-4396
christopher.taylor@zurichna.com
Keith Beach
SVP, Diversified Financial Group
o: (312) 496-9586
c: (847) 687-5020
keith.beach@zurichna.com
Scott Finnigan
Financial Institutions Practice Leader
o: (847) 605-6529
scott.finnigan@zurichna.com
12
Commercial Markets
Healthcare overview (growth target)
The Zurich Healthcare Practice group understands the emerging risks and challenges of
today’s evolving healthcare industry. We offer numerous products and services to help
healthcare organizations manage and minimize their risks, so they can focus on what
matters most – their patients.
Appetite
Preferred industries
• Academic medical centers
• Ambulatory surgery centers
• Children’s hospitals
• General/acute hospitals
• International healthcare facilities
• Large physician groups (employed by or affiliated with insured hospitals)
• Multi-hospital systems
• Out-patient facilities
• Rehabilitation hospitals
• Senior housing facilities (for most products)
• Specialty hospitals
Product breadth
• Additional solutions – Products to address the unique risks of medical facilities, including:
– Accident and health, such as accidental death and dismemberment and
medical stop loss
– Environmental
– Security and privacy
– Surety
• Casualty – Excess and loss sensitive workers’ compensation programs and automobile
coverage, including private passenger, patient transport and ambulance
• Construction – Offers customized insurance programs to help meet the needs of major
construction project owners from initial planning and design through operation and
maintenance, including casualty, property/builder’s risk and other specialty coverages
• Healthcare professional liability – Offers abusive acts coverage, crisis management,
subpoena response assistance, good Samaritan acts and more
• International – Helps reduce the risk of coverage gaps and overlaps by using the same
base wording as our domestic forms. This is applicable for virtually all lines of coverage
13
Commercial Markets
• Management liability – Not-for-profit hospital reimbursement endorsement covers
infant event, EMTALA fines and penalties, HIPAA fines and penalties, and credentialing
claim coverage
• Property – Multiple proprietary property policies offer greater flexibility and coverages,
including decontamination expense, patient evacuation, communicable disease
suspension of operations and more
• Security and privacy liability – Provides coverages for notification expenses and regulatory
proceedings defense costs, plus access to vendors and services like eRisk Hub® from
NetDiligence1, which is an online portal for cyber risk resources to help customers reduce
the chance of a data breach and recover from attacks or data breaches
Zurich Edge® – Healthcare
• Healthcare-specific coverages to better tailor Zurich’s property form to the needs
of the healthcare industry
• Communicable disease coverage without physical damage
• Cost of removal and return of patients due to impending damage
• “New for old” valuation for life support equipment and medical monitors
• Mobile medical equipment coverage now with time element coverage
Value-added services available to qualified customers
• Absence management and return-to-work programs
• A water and liquid damage prevention program
• Assessments of risk management programs and high-risk clinical department operations
• Education programs
• Enterprise Risk Management (ERM) consultations
• Environment-of-care focused property assessments
• Slip, trip and fall evaluations
• Supply chain assessment and mapping
• And many more to help customers effectively manage their property, professional,
general liability, construction, machinery breakdown and fleet risks
14
Commercial Markets
Our value to customers
• Zurich offers a dedicated healthcare unit with specialized underwriters across
healthcare professional liability, property and casualty, plus dedicated in-house claims
and risk management professionals averaging more than 15 years of experience
• Zurich has been providing healthcare professional liability coverage for over 20 years
• Our experienced Healthcare Risk Engineering team helps clients reach their
Joint Commission objectives including environment of care. They routinely
conduct focused risk assessments of specific clinical areas, evaluate policies and
procedures, benchmark key practices and provide yearly seminars to help our
customers reduce exposures
• Many of our 34 healthcare trained Risk Engineering professionals have direct clinical,
facility engineering or corporate safety experience
• In 2011 alone, Risk Engineering completed over 5,000 assessments and consulting
projects within the Healthcare industry that addressed challenges such as specific
clinical areas, policies and procedures, and key practices deployment to name a few
1 NetDiligence is not a subsidiary or affiliate of Zurich and use of their products and services are independent of, and not
included within, the Zurich Security and Privacy Protection policy or any other Zurich product or service. Zurich expressly
disclaims any and all damages and other costs that may arise related to the use of or reliance upon the products, services,
representations or warranties made by or on behalf of this vendor.
Contact
Christopher A. Taylor
Head of Healthcare Practice
o: (410) 559-8800
c: (410) 409-4396
christopher.taylor@zurichna.com
Patrick Moylan
Hospital Professional Liability
o: (212) 553-5783
patrick.moylan@zurichna.com
Cecil Maxwell
Head of Healthcare Casualty
o: (212) 553-5275
cecil.maxwell@zurichna.com
15
Commercial Markets
International (Commercial Markets) overview
Zurich offers International products and services to U.S. commercial customers with export
sales, foreign locations and/or whose employees travel overseas. Our customers range from
businesses with exposures in one foreign country to those whose activities span the globe.
Appetite
• Large and multinational corporations for both Middle Market and Construction
lines of business
• Global revenues less than $750M for Middle Market lines of business
Industry focus
• Construction
• Financial institutions
• Technology
• Business services
• Manufacturing
• Healthcare
• Real estate
• Wholesale and retail
Zurich Envoy®
• Zurich Envoy® is a multiline package program specifically designed to help businesses
move confidently into international markets.
• Envoy’s Controlled Master Program (CMP) form pairs differences in conditions (DIC) and
differences in limits (DIL) forms with local admitted policies where required to provide
consistent standards of protection and service wherever business is conducted.
• The international form helps to reduce the risk of both overlaps and gaps in coverage.
It mirrors our domestic U.S. forms, making it easy for customers to understand exactly
what is covered.
• Zurich Envoy® can include:
– Property/business interruption
– Security evacuation expense coverage/crisis event management
– General/products liability
– Employee benefits liability
– Excess auto/motor
– Foreign voluntary workers’ compensation/employer’s liability
– Business travel accident
– Industry-specific endorsement (e.g. Technology)
• An exporters package policy for limited exposures, such as no physical locations
overseas, is also available.
16
Commercial Markets
• Accident and health
• Professional indemnity
• Property/casualty:
– General liability
– Auto liability/international motor
– Voluntary International Employee’s Compensation (VIEC)/employer’s liability
– AD&D/travel assistance
In addition, Zurich offers more than 30 other coverages to help meet our customers’
international needs. Product offerings include employment practices liability, political risk,
trade credit, supply chain assessment and insurance, marine cargo and surety, to list a few.
Our value to customers
• One insurance provider, one solution achieved with alignment between our international
and domestic product offerings
• A single master policy supported by locally admitted policies that provide our customers
centralized control over their global insurance needs
• Through our globally managed network and tailored products and services,
we deliver the international expertise, responsiveness, greater certainty of coverage
and transparency our customers deserve
• Award winning tools, such as My Zurich and Zurich Multinational Insurance Application,
offer online access to help customers better manage their global insurance programs
and navigate the complexities involved in global risk management
*This is intended as a general description of certain types of insurance and services available to qualified customers
through World Travel Protection Canada Inc. WTP operates as a third party travel insurance administrator for
Canadian life insurance companies and banks, and is expanding its travel assist capabilities internationally.
Contact
Roslyn Galbo
Head of International (Commercial Markets)
o: (847) 330-4783
roslyn.galbo@zurichna.com
17
Commercial Markets
Manufacturing overview (growth target)
Zurich understands that manufacturing is about inputs, outputs and processes. Our
worldwide solutions and expertise combined with our product breadth can help you focus
on what you do best to manage those inputs, outputs and processes. With our practical
risk engineering solutions, responsive claims handling and absence management program,
we can offer solutions to help you protect your people, assets, products and processes.
Manufacturing focus defined
Most preferred
Evolving focus
Least preferred
• Machinery and
• Food (dried or prepared)
• Fresh food (meat, poultry,
equipment
• Auto parts manufacturing
• Metals (including forging,
stamping, fabrication)
• Rubber and plastics
dairy, vegetables)
• Mills – lumber, wood,
paper or textile
• Stone, clay and concrete
• Electronic/electrical/
computers (including
instruments and tools)
Product breadth
• Accident and health
• Core property & casualty
– Property Portfolio Protection
(P3) and the Zurich Edge
– Workers’ compensation
– Commercial general liability
– Manufacturer’s errors and omissions (E&O)
– Product withdrawal expense
– Commercial excess umbrella
• Environmental – Z Choice®
• International
– Core property & casualty
(Property, GL and auto)
– Marine and cargo
– Political risk insurance
– Crime
– Supply chain risk assessment and insurance
– Foreign voluntary workers’
– Trade credit insurance
compensation/employer’s liability
• Management liability
– Crime
– Directors & Officers (D&O)
– Employment practice liability (EPL)
– Fiduciary
18
Commercial Markets
Value-added services available to qualified customers
• Global supply chain risk analysis
• Zurich Hazard Analysis
• Enterprise Risk Management (ERM) solutions and services to help manufacturers
proactively address risks and opportunities
• Business resilience to help manufacturers identify and correct hazards to continuing
business when a loss occurs
• Total Risk Profiling (TRP)
• HACCP certification program available to food manufacturers and retail
food establishments
Our value to customers
• Custom levels of risk mitigation integration from online E-Services to full,
in-person programs
• Over 60 loss control professionals to collaborate with customers on:
– Workplace safety – material handling; sprains and strains; slips, trips and falls;
ergonomics; PPE assessments
– Specialty risk services – dedicated service teams for supply chain, product liability,
injury prevention, six sigma and food processing
Contact
Cindy Slubowski
Head of Manufacturing
o: (847) 706-2585
c: (847) 373-9175
cynthia.slubowski@zurichna.com
zurichna.com/manufacturing
19
Commercial Markets
Property (middle market) overview
Zurich’s commercial property practice is built from an industry-focused perspective.
Whether your client is in real estate, healthcare or manufacturing, Zurich’s professionals
have the industry knowledge to help you develop the right program.
Appetite
P3 Capacity: $400M/location
Account TIV: Up to $1B
Critical CAT capacity is available
Most preferred
Least preferred
Construction
• Fire resistive
• New construction to 15 years old
• Frame
• Over 60 years old
Protection
• Sprinklered, designed for use • Adequately controlled
• Public protection class 1-5
• Non-sprinklered
• Public protection class 8-10
Exposure
• Monitored alarms
• Owned free-standing building
• Low crime area
Middle markets package appetite
• No alarms
• Adjacent to hazardous
structure
• Located in high crime area
Most preferred
Least preferred
Construction
• Contractors
Financial institutions
• Mid-sized banks
• Insurance companies,
agents, brokers and services
• Mid-sized credit unions
• Depository and
non-depository institutions
• Security and commodity brokers
• Holding and other
investment offices
Moderate preference
General
Industries
• Higher education
• Retail operations
Healthcare
• Hospitals • Laboratories
• B
ehavioral health
• Senior care facilities
facilities
• A
mbulatory
surgery centers
• Accountable care
organizations (ACOs)
• Home health
20
Most preferred
Hospitality Manufacturing • Private and semi-
• Tribal casinos • Public golf courses private golf courses
and racinos
• Motels
• Business hotels • Fast food restaurants
• Chain restaurants
• Commercial casinos
Least preferred
• Metal stamping • Apparel, leather, wood • Chemicals, food
and fabrication
• Printers, plastics and • Pulp and paper
• Commercial machinery
rubber
• Primary metals, textile mills
• Finished metal
• Furniture and fixtures
products
Real Estate
• Office
Technology
Moderate preference
Commercial Markets
• Retail lessors risk only
• Industrial
• Condominiums
and apartments
• Software firms
• Chip fabrication
• Hardware firms
• Data processing and
co-location centers
• Circuit board assembly
• Printed circuit board • Manufacturing
Product breadth
Property solutions for mid-sized businesses
Property Portfolio Protection (P3) features:
• Broad definition of real property − Includes foundations, concrete surfaces, retaining
walls, and improvements and betterments of the tenant resulting in broader coverage
at fuller limits
• Ordinance or law − Replacement cost coverage automatically included with
no sublimit, alleviating worry about the impacts of frequently changing laws
• Equipment breakdown − Automatically built into form, resulting in seamless coverage and
lower administrative costs for the insured
• Original information property − Coverage goes beyond covering valuable papers in today’s
digital world, resulting in reduced coverage gaps
• No vacancy clause − No reductions in coverage based on reduced occupancy at time of loss
• Water and sewer backup − Coverage is expanded through a narrow definition for flood
• No coinsurance clause − Regardless of size of loss, insured’s contribution is known in advance
• Supply chain risk assessment and mapping − Services designed to help customers develop a
clearer picture of their potential for financial loss due to interruptions of critical supply chains
21
Commercial Markets
We understand that customers’ insurance needs are unique, and we try to deliver tailored
solutions to align with our industries of focus.
Industry
Select P3 coverage features
Construction
•
Contractors’ equipment − Solutions for contractors’ equipment
that is owned, non-owned or leased/rented, including boom/jib,
waterborne and expediting coverage
•
Installation property − Coverage for insured property that is to
be installed by the contractor, extending to the project location,
temporary location and in transit
•
Riggers’ liability − Specialized coverage for contractors who
perform hoisting, rigging, millwright work, etc., with property
of others in their care, custody or control
Financial institutions
•
Original information property – Having coverage that extends
beyond valuable papers is important for an institution handling
the money and securities of others
•
Newly acquired premises − Automatically extends coverage to
newly acquired premises, reducing potential for coverage gaps
•
No vacancy exclusion – Customers experience no reduction in
coverage as a result of vacant property, especially important in
times of heightened regulatory oversight and restructuring
Healthcare
•Communicable disease suspension of operations − Provides
business income coverage in the event that a public health
official or governmental authority shuts down access to the
facility due to a communicable disease or threat of the spread
of a communicable disease
•Spoilage malfunction − Covers the cost of spoiled medical
supplies or body parts inside coolers, chillers or refrigerators due
to equipment breakdown
•Decontamination expense − Covers the expense to clean up and
decontaminate property if damaged by a pollutant as a result of
a covered cause of loss
22
Select P3 coverage features
Manufacturing
•
Boiler, machinery and equipment breakdown − There might not
Commercial Markets
Industry
be a need for a separate policy to cover business critical machines
and equipment
•
Transit − Physical loss or damage to goods in transit covered any
where in the world while transported by aircraft as long as the
origination or destination is in the coverage territory (U.S.,
Puerto Rico or Canada)
•
Selling price on finished stock − Covers the selling price
of finished stock including profit margin
Real estate
•
Increased tax assessment − Covers the increased real estate tax
as a result of repairs, replacements or improvements to the
property after a loss
•
Tenant relocation − Coverage for relocation expenses
incurred by tenants in returning to the premises after being
temporarily evacuated
•
Extended period of indemnity − Covers loss of business income
beyond the period of restoration of the damaged property
Technology
•
Electronic vandalism − Covers direct loss or damage to certain
data as a result of network and data attacks
•
Electrical injury − Covers for damage to sensitive electronic
equipment from surges, blackouts or brownouts
•
Worldwide dependent business income – Provides for loss of
business income occurring due to physical loss or damage to
property of a key supplier
Our value to customers
• Zurich’s large loss adjusters average 29 years of insurance industry experience
• 90 percent* of all claims customers are satisfied with the fairness of Zurich’s
claims payment
*Zurich’s Annual Claims
Contact
Michael Halvey
Head of Middle Market Commercial
(847) 605-7710
michael.halvey@zurichna.com
zurichna.com/property
23
Commercial Markets
Real estate overview (growth target)
With global reach and localized industry focus, Zurich offers real estate customers a
bundled insurance solution with customized products, flexible limits and strong capacity.
Appetite
Most preferred
• Class A and B office
• Lifestyle centers
• Shopping centers
• Malls
• Light industrial parks
Moderate preference
• Class C office
• Strip centers
• Public warehousing
• Industrial with light manufacturing tenants
• Heavier high hazard storage
• Well constructed/protected apartments and condominiums
Least preferred
• Non-sprinklered residential
• Geographically challenged (e.g., high percentage of heavy wind/earthquake exposure)
Product breadth
• Accident and health
• Auto
• Directors & Officers/EPL/Crime
• Environmental
• Errors and omissions
• General liability
• International
• Property
• Umbrella
• Workers’ compensation
24
Commercial Markets
Value-added services available to qualified customers
• Emergency preparedness and disaster recovery planning
• Fire loss prevention assessment
• Property valuation services
• Virtual consulting
Our value to customers
• Deep industry knowledge, expertise and dedicated real estate unit: A single point
of contact within a dedicated real estate team of underwriters, risk engineers and
claims professionals
• Significant CAT capacity to handle diversified portfolios
• Reach of a Global Real Estate practice and dedication to real estate industry with
underwriting professionals located across all major cities in the U.S. and Canada
• Ability to find solutions on mixed portfolios with limited challenging exposures
including hospitality, non-sprinklered residential, CAT, vacancies and terrorism
• 200 property and casualty risk engineering professionals with real estate risk
management experience in North America
• Dedicated Risk Engineering team working to create tailored service programs including:
– Vacancy working plans
– Water damage assessments
– Retail premise operations safety
– Real and personal property appraisals from professionals averaging
25 years of experience
Contact
Michael Halvey (Interim)
Head of Real Estate
(847) 605-7710
michael.halvey@zurichna.com
25
Commercial Markets
Technology overview (growth target)
Our dedicated team of technology underwriters delivers customized risk transfer and
risk management solutions that keep pace with the ever-changing business needs of
technology companies, whether the business is in the U.S. or overseas.
Appetite
Most preferred
• Electronics
• Software developers
• Data processors
• Value added resellers
• Communication equipment suppliers
• Service providers
• Factory automation
• Alternative/clean energy technologies
• Smart grid technologies
• Non-invasive; diagnostic medical devices
• Federal government contractors
Least preferred
• Life sciences/biotech
• Invasive medical products
Product breadth
• Property & casualty (property, GL, auto, umbrella, WC)
• Errors and omissions including privacy coverage
• International (property, auto, E&O, umbrella, FVWC/EL/Travel assist/DBA/ocean cargo/
political risk, trade credit)
• Management liabilities (crime, D&O, EPL, fiduciary)
• Global marine
• Environmental
• Accident and health
• Global supply chain
26
Commercial Markets
Value-added services available to qualified customers
• Countrywide technology specific expertise assignments in underwriting,
risk engineering and claims
• eRisk Hub® supported by NetDiligence1
• RiskIntelligence loss management tool and RiskImage® system
• Web-based – Enterprise Risk Management (ERM) Healthcheck Tool
• Enterprise Risk Management (ERM) consultations
• ZNEP®
• Zurich’s Replacement Value Cost Trends bi-annual survey
• Supply chain risk assessments
• Total Risk Profiling (TRP)
Our value to customers
• Dedicated technology underwriters stay abreast of current trends and emerging risks in
the technology industry to help customers prepare for and respond to changing needs
• Our seamless, multiple lines approach features over 20 risk transfer solutions, including
E&O, property, general liability, international and specialty products (e.g., accident and
health, D&O, surety, marine, pollution liability and more)
• A global network covering 200 countries and territories — one of the largest in the
industry — provides seamless insurance solutions wherever a technology business
decides to grow
• We are committed to technology thought leadership via webinars, white papers,
videos, participation in industry events
1
NetDiligence is not a subsidiary or affiliate of Zurich and use of their products and services are independent of,
and not included within, the Zurich Security and Privacy Protection policy or any other Zurich product or service.
Zurich expressly disclaims any and all damages and other costs that may arise related to the use of or reliance
upon the products, services, representations or warranties made by or on behalf of this vendor.
Contact
Gregg Fergot
Head of Technology Practice
(415) 538-7110
gregg.fergot@zurichna.com
zurichna.com/technology
27
Commercial Markets
Specialty Products
Specialty Products
Programs
Global Corporate
Global Life
28
Specialty products overview
Managing risk has become increasingly complex in recent years. The effects of escalating
losses are becoming apparent in rapidly evolving exposures such as political risk, accident and
health, professional liability, Directors & Officers (D&O) and employment practices liability (EPL).
Our Specialty Products business unit provides insurance protection for emerging, volatile and
potentially catastrophic risks, with approximately 60 products managed in various SBUs/profit
centers. With our global footprint, distinctive products and unique risk insights, Zurich Specialty
Products is a strong teammate for insureds and brokers.
Specialty Products
Our growth areas include:
• Accident and health
• Environmental (site)
• Healthcare professional liability
• Management solutions group
• Political risk
• Short-term multibuyer trade credit insurance
• Surety
Additional specialty products offerings include:
• Casualty and property
• Railroad liability and railroad property
• Surplus lines property
• Umbrella
29
Accident and health
Basic and voluntary accident overview
For over 15 years, Zurich has been providing employers coverage for both their basic
and voluntary accident benefit plans.
Appetite
Moderate preference
Least preferred
Out of appetite
• Groups of
• Groups of 500-2,500
• Groups under
• Agriculture,
2,500+
employees across
employees across
most industries
500 employees
Specialty Products
Most preferred
logging,
mining
most industries
Product breadth
• Group issue accident policies with limits maximum $5M per person
paid for by either the employer or the employee
• Provides additional insurance protection against financial consequences resulting
from minor or catastrophic injuries including: medical bills, living expenses
or long-term budget burdens
Value-added services to qualified customers
• Travel assistance provides assistance to employees while traveling away from home
on both business and pleasure
• Flexibility to work with policyholders’ travel assistance provider of choice including
World Travel Protection Canada Inc., a member company of the Zurich Insurance Group
• Over 30 optional coverages and benefits to customize a solution for each employer
• Direct access to underwriters who average 15+ years of experience
• Unbundled coverage offers spread of risk against catastrophic events
• Global capabilities to address the international traveler
• Streamlined administration and employee communication support
Contacts
Marty Banaszek
Edward Tyburski
Profit Center Manager
SVP, Accident & Health Sales
(312) 496-9324
(216) 447-4035
marty.banaszek@zurichna.com
ed.tyburski@zurichna.com
30
Business travel accident overview (growth target)
Insurance protection for domestic and international business travelers.
Appetite
Qualified customers, with very few exception classes (such as airlines, mining).
Product breadth
Specialty Products
Business travel accident (BTA)
• Employer-paid benefit plan that offers employees 24-hour insurance for any covered
accident from the time they leave home on a trip until they return
• More than 25 optional coverages available, such as medical, adding pleasure coverage
and/or family members
• Optional coverage for emergency medical expense resulting from injury or illness while
traveling abroad
Travel assistance
• Puts travelers in touch with a network of providers who can address medical, legal,
security, informational and personal assistance needs
• The program also provides essential information such as physician and hospital
information, travel advisories, weather forecasts and immunization requirements
• Flexibility to work with policyholders travel assistance provider of choice including
World Travel Protection Canada Inc., a member company of the Zurich Insurance Group
World Travel Protection Canada Inc. (WTP Assist)*
• In collaboration with the International Assistance Group, emergency assistance can be
provided to qualified Zurich customer regardless of their country of origin or location
of event
• Provides worldwide multilingual medical, informational, legal and concierge assistance
services to customers 24 hours a day, 365 days a year since 1991
• Administered by a team who has solid experience in delivering quality customer service,
emergency assistance, case management, cost containment and claims handling services
31
Our value to customers
• Business travel accident insurance helps reduce gaps in employee coverage by
providing an employer-paid benefit plan that offers coverage 24 hours a day, 365 days
a year against any covered accident from the time an employee leaves on a trip until
they return
• Direct access to highly experienced underwriters and a customer-focused policy form
with myriad coverage options
Specialty Products
*This is intended as a general description of certain types of insurance and services available to qualified customers
through World Travel Protection Canada Inc. WTP operates as a third party travel insurance administrator for
Canadian life insurance companies and banks, and is expanding its travel assist capabilities internationally.
Contacts
Marty Banaszek
Edward Tyburski
Profit Center Manager
SVP, Accident & Health Sales
(312) 496-9324
(216) 447-4035
marty.banaszek@zurichna.com
ed.tyburski@zurichna.com
www.zurichna.com/accidentandhealth
32
Accident and health
Group Sponsored Special Risk overview (growth target)
Our Group Sponsored Special Risk (GSSR) is for diverse participant groups, organizations,
clubs and select associations seeking accident coverage. We offer organizations flexible
coverage with more than 25 offerings, to help protect customers of various sizes from
small, local groups to large, national groups.
Specialty Products
Appetite
Target markets
Include, but are not limited to:
• Boys and Girls Clubs and Associations
• Select trade associations and union groups
• Camps
• Student groups (K-12 and college)
• Daycare centers
• Trips and tours
• Non-profit organizations
• Volunteer organizations
• Recreation centers
• Youth sports
• Select professional associations
Restricted markets
• Adult sports
• Primary medical for K-12 students
• Aerialist
• Professional sports
• Bungee jumping
• Rodeo events
• Go-karting
• Scuba diving
• Jai alai
• Skateboarding clubs
• Mini-bike clubs
• Skydiving
• Parachutists
• Snowboarding clubs
Product breadth
GSSR features include:
• An admitted product provided to diverse participant and select association groups
ranging in size from small, local groups to large, national groups
• Various products available by admitted forms
• High-limit and comprehensive coverage available for loss of life, medical expenses,
lost wages and a vast portfolio of more than 25 optional coverage
33
Our value to customers
• A solid base policy with the flexibility to help meet the needs of our customers, whether
single or portfolio accounts
• Customized solutions with myriad coverage options of new and innovative benefits
• We understand the value-added role of benefits for membership groups as well as the
risk management issues of participant accident
• Superior, on-demand, claims service
Specialty Products
Contacts
Marty Banaszek
Profit Center Manager
(312) 496-9324
marty.banaszek@zurichna.com
Edward Tyburski
SVP, Accident & Health Sales
(216) 447-4035
ed.tyburski@zurichna.com
www.zurichna.com/accidentandhealth
34
Accident and health
Medical stop loss overview
For more than 15 years, Zurich has been providing risk transfer solutions for employers
who self-insure their employee health insurance benefit plan.
Appetite
Most preferred
Moderate preference
Out of appetite
• Self-funded employers
• Self-funded employers
• Groups not having an
across various
employer-employee
with a self-insured
industries with a self-
relationship, MEWAs,
retention of $50,000
insured retention of
PEOs, employer leasing
or more who utilize an
$25,000 or more who
companies, tribes
administrator offering
have access to a top
strong claim management
tier provider network
Specialty Products
across various industries
solutions and have access to
a top tier provider network
Product breadth
• Available in all states
• Minimum group size of 51 employees, lower in some states
• Deductibles from $25,000 - $1M
• Specific and aggregate medical stop loss with a variety of coverage terms
Our value to customers
• Exceptional claims handling with 99 percent of medical stop loss claims in 2014
processed within 10 business days and 90 percent within 5 days
• Direct access to an underwriting and sales team that averages 21+ years of medical stop
loss experience
• Broad portfolio of coverage options including a level-funded product to support
smaller employers
Contact
Julie Bobak
Edward Tyburski
Profit Center Manager
SVP, Accident & Health Sales
(312) 496-9601
(216) 447-4035
julie.bobak@zurichna.com
ed.tyburski@zurichna.com
35
Accident and health
Zurich’s occupational accident overview
Provides coverage for on-the-job injuries suffered by independent contractors
(owner-operators) not covered under statutory workers’ compensation and leased
to a customer-trucking firm.
Appetite
• Owner-operators and 1099 contract drivers are eligible
Specialty Products
• Need a minimum of 3 insured drivers
• Logging, livestock and gravel truckers are not eligible
Product breadth
Occupational accident:
• Covered injuries include accidental death, dismemberment, paralysis, disability and/or
medical expenses
• An accident or injury may expose both the injured driver and the trucking company to
catastrophic financial losses
• Product is exclusively targeted to the trucking industry
• High policy limits are available (up to $4M aggregate limit)
• A contingent liability option is available to provide the trucking company with workers’
compensation benefits if a covered driver seeks employee status for the purpose of
receiving workers’ compensation
Our value to customers
• High policy limits
• Extensive experience in this market; senior occupational accident underwriters average
20 years experience
• We have a 96 percent renewal rate; evidence of customer satisfaction and loyalty
• Quick quote turnaround: five days or less on average
• High success rate: 25 percent closing ratio
• One of the most comprehensive product portfolios in this market segment
Contact
Seth Shannon
Mike Saporito
Vice President, Occupational Accident Sales
Head of Occupational Accident
(214) 601-5543
(312) 496-9329
seth.shannon@zurichna.com
michael.saporito@zurichna.com
www.zurichna.com/accidentandhealth
36
Accident and health
Managed care organization medical excess overview
Zurich North America has the capabilities and resources to help address the needs of
managed care organizations. Our in-depth knowledge and intimate understanding of the
complexities in the healthcare arena enable us to craft flexible programs that aim to give
you the best outcomes. Managed care solutions from our accident and health special risk
division can help you manage risk and control costs.
Specialty Products
Our strong medical malpractice and P&C offerings, in combination with our managed care
products, enable us to offer a coordinated risk management and mitigation program.
Appetite
Most preferred
• Health systems or hospitals
• Independent/regional health maintenance organizations
Moderate preference
• Physician-hospital organizations (PHOs)
Out of appetite
• Entities without prior experience in a managed care environment
• Entities seeking aggregate only coverage
Product breadth
• Provider excess insurance
• HMO reinsurance
• Medical excess reinsurance over managed care entities
Value added services
• Customized and wide spectrum coverage solutions for multiple exposures (property,
casualty, patient exposures)
• Clinical risk management resources and access to preferred cost containment vendors
• Direct access to underwriting, risk management and claims management
• Supply chain insurance, assessment and mapping
37
Our value to our customers
• We combine coverage for excess loss with value-added services to help create the
insurance solutions for our customers
• Our approach to assessing risk allows the design of custom medical excess reinsurance
programs that assist managed care organizations in dealing with the unpredictable
frequency and costs of member claims
• Zurich’s provider excess policy provides coverage for medical providers against the
inherent financial risk associated with the treatment of patients under capitated
agreements
Specialty Products
Contact
Michael Griffin
Head of MCO Excess
(847) 605-7765
michael.griffin@zurichna.com
www.zurichna.com/accidentandhealth
38
Credit and political risk
Political risk insurance overview (growth target)
Companies that sell, invest or lend into emerging markets face potential losses from
political risks that can dramatically affect their balance sheets. Zurich is ready to help.
Appetite
Typical clients having over $100M in sales and including, but not limited to:
• International banks
Specialty Products
• Large manufacturers with overseas facilities
• Trading companies
• Construction, telecommunications, power and other infrastructure developers
• Natural resources companies: oil, gas, mining
• Other firms selling to overseas governments and state-owned entities, as well as to
private buyers
Out of appetite
• Transactions violating U.S., E.U., U.N. or other sanctions
Product breadth
• Contract frustration pre- and post-shipment coverage
• Currency inconvertibility
• Expropriation
• Non-honoring of sovereign, sub-sovereign or state-owned enterprise obligation
• Political violence
• Unfair calling of bonds, or fair calling for political reasons
Value-added services available to qualified customers
• Advocacy in the event of potential losses as further described at
http://www.zurichna.com/en/knowledge/articles/2016/03/credit-political-risk-claimspayment-overview-1997-to-2015
• Manuscripted policy wordings to fit the needs of the client for the particular transaction
• Local experience, policy issuance – worldwide
39
Our value to customers
• Large capacity available
(USD 150 million per transaction and up to 15 years policy period)
• Worldwide presence and experience
• Membership in the Berne Union of export credit and investment insurers
• Awards and recognition: Zurich Credit & Political Risk has received numerous awards
globally, including Best Private Insurer in Trade Finance Magazine every year since 2002
Contacts:
David Anderson
Managing Director
Director, Global Business Development
Zurich Credit & Political Risk
Zurich Credit & Political Risk
(305) 341-4351
(202) 585-3113
james.thomas@zurich.com
david.anderson@zurich.com
Specialty Products
James Thomas
www.zurichna.com/creditandpoliticalrisk
40
Credit & political risk
Short-term multibuyer trade credit insurance overview
(growth target)
Insurance protection for the nonpayment of commercial accounts receivable from
unexpected and catastrophic losses due to insolvency, protracted default and political risks.
Appetite
Specialty Products
• Manufacturing and wholesale companies with the following criteria:
– Annual sales of at least $100M
– Established and sophisticated credit management procedures
– Experienced credit personnel
– Stable loss history
– Business to business sales
• Financial institutions that purchase or factor trade accounts receivable
Product breadth
Zurich Credit & Political Risk offers the following types of short-term multibuyer
trade credit insurance policies:
• Whole turnover (excess of loss)
• Key account
• Single buyer
• Top up (excess of primary)
• Multi-insurer syndicated programs
• Receivable purchase programs
Zurich’s trade credit policy parameters for short-term receivables can include:
• Non-cancelable buyer and country limits – Buyer and country limits are approved for the
policy term. Coverage will not be reduced or withdrawn mid-term
• Discretionary credit limit – Offers insureds the ability to coverage under the policy, up to
a predetermined limit, providing them with the flexibility needed to effectively manage
their business and credit management processes
41
• Aggregate annual deductible, per loss deductibles, non-qualifying loss
and/or enhanced co-insurance can be leveraged for risk sharing strategies
• Policy limit of liability up to $250M
• Buyer limits up to $100M per buyer per policy
• Minimum premium of $75,000
• Premium may be based upon sales or buyer limits
Our value to customers
• Experienced underwriting staff that works with the client to help manage credit risks
Specialty Products
• Responsive service with selective international capability
• Awards and recognition: Zurich Credit & Political Risk has received numerous awards
globally, including Best Private Insurer in Trade Finance Magazine every year since 2002
• Collaboration with public sector export credit agencies and other private insurers
through our membership with the Berne Union, an international union of private and
public insurers, as well as ICISA, an international association of trade credit insurers and
surety bond providers
• Robust product offering includes political risk insurance solutions
Contacts
Anthony Barrett
David Anderson
Head of Short-Term
Director, Global Business Development
Multibuyer Trade Credit Insurance
Zurich Credit & Political Risk
(212) 553-5348
(202) 585-3113
anthony.barrett@zurich.com
david.anderson@zurich.com
www.zurichna.com/tradecredit
42
Environmental – Site overview (growth target)
Zurich helps companies in many industries navigate the ever-changing world of
environmental risk, whether it’s stricter government regulations, intensifying consumer
concern on environmental issues or protecting new assets. We provide your business
with easy-to-understand, cost-effective environmental insurance solutions, where you can
customize your policy for today’s needs and adjust in the future when new risks arise.
Appetite
• Metal cutting – blending
• Apartments
• Metal recycler
• Assisted living – retirement homes
• Metals mining
• Bank/lender driven deals
• Natural gas pipelines
• Brownfield development
• Nonmetallic mining
• Chemical blender – distributor
• Packaging
• Colleges and universities
• Rare earth mining
• Dairy products
• Real estate, commercial office
• Food production, services
• Real estate, retail
• Forestry
• REITs
• Gas fired power plants
• Renewable energy
• Hospitality – hotels
• Soft drinks and breweries
• Hospitals
• TSDFs
• Landfills
• Warehouse
• Manufacturing risks
• WWTPs and WTPs
Specialty Products
Most preferred
• Agriculture
Moderate preference
• Animal farms
• Oil terminals
• Auto service facilities
• Paper mills
• Coal fired power plants
• Petrochemical refineries
• Crude oil pipeline
• Refined product pipelines
• International airports
• Schools (K-12)
• Iron-steel works
• Textile mills
• Meat packing
• Wood treatment
• Oil & gas wells
Less preferred
• Coal and lead mining
• Fracking (Marcellus and Utica Shale)
• Offshore drilling
• Portfolio gasoline stations
43
Product breadth
• Z Choice® – Allows you to select the exact coverages you need now and pay for only those
coverages:
– Aggregate limit $25M
– Contractor’s pollution liability coverage can be considered in conjunction
with a Z-Choice (fixed site pollution) placement
– Policy terms up to 10 years
– Minimum premium: $10,000
– Minimum deductible: $25,000
Specialty Products
– Non-admitted
– Target customers: Qualified customer with the potential to harm the environment as
a result of their operations, raw materials, disposal practices and waste streams
• Z Choice® REEL – Zurich designed its Z Choice® Real Estate Environmental Liability (REEL)
policy to facilitate real estate transactions to provide coverage for the environmental
liabilities associated with the ownership, operation, development or management of
commercial real estate properties:
– Aggregate limit $25M
– Offers three new coverages in the marketplace: Crisis management expense
aggregate limit, green remediation limit and green standards aggregate limit
• Lender environmental collateral protection – Lender environmental policies cover the
collateral value of commercial real estate backed loans in the event of a loan default and
pollution event:
– Aggregate limit $25M
– Each loan is covered for the term to maturity specified in mortgage agreement
– Written on portfolio or individual loan basis
Value-added services available to qualified customers
• Zurich Environmental Emergency Response (ZEER) connects our insureds to a Zurich
environmental claims professional, who is experienced in handling crisis management
24 hours a day – 365 days a year
Spill Center, Inc. is not a subsidiary or affiliate of Zurich and use of Spill Center products and services are independent
of any other Zurich products or services. Zurich expressly disclaims any and all damages and other costs that may arise
related to the use of or reliance upon the products, services, representations or warranties made by or on behalf of
Spill Center.
44
Our value to customers
• Zurich is one of the largest underwriters of environmental insurance in the U.S.
• We offer environmental insurance products to various major industry groups
• We have consistently handled environmental claims as an industry leader in this segment
since 1992, and our dedicated environmental claims department includes environmental
claims professionals consisting of experienced former environmental contractors,
consultants, regulators, underwriters and attorneys
• Environmental claim professionals regularly handle catastrophic losses including
explosions, chemical releases, oil spills, fatalities, brain injuries, burn injuries, paraplegia
Specialty Products
and quadriplegia – both domestically and internationally
Contact
Robert Hampel
Debra Hausser
Head of Environmental Site
Financial Institutions Leader
(404) 851-3447
Environmental Site
robert.hampel@zurichna.com
303-224-4071
www.zurichna.com/environmental
debra.hausser@zurichna.com
45
Healthcare professional liability overview (growth target)
(Part of healthcare practice group)
With a wide spectrum of products offered through the healthcare practice group, Zurich
offers its customers coverage for professional liability, property and casualty exposures.
Zurich’s customers depend on the responsiveness of their Zurich service team which
represents expertise in claims, risk consulting and underwriting for the past 20 years.
We deliver value through efficiency and expertise.
Appetite
Specialty Products
Most preferred
Various classes of hospitals:
Most out-patient facilities:
• Academic medical centers and others
• Blood banks
• General medical
• Labs
• Surgical
• Rehab facilities
• Women’s and children’s
• Surgical centers
...and many more
International healthcare facilities, including Canadian-based facilities and foreign
locations of U.S. providers.
Moderate preference
• Behavioral healthcare
Least preferred
• Dialysis as a stand-alone operation
• Independent physician groups
• Individual physicians
• Long-term care facilities – stand-alone
• Pathology labs as a stand-alone operation
Out of appetite
• First dollar coverage
• Occurrence coverage for healthcare professional liability (HPL)
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Product breadth
Primary and excess coverage (umbrella, excess, captive reinsurance) over underlying
professional liability, general liability, auto liability, employers liability and other
casualty lines
• Ambulance
• Integrated programs
• Property
• Security and privacy…and more!
Specialty Products
Value-added services available to qualified customers
• Endorsed by University Healthcare Consortium as preferred carrier for healthcare
professional liability
• Offers Healthcare Symposium with continuing education credit toward risk
management accreditation
• Regional seminars and educational programs to alert customers on emerging trends
• Assessment tools for security and privacy
• Supply chain management assessment
• White papers offering research on topics affecting hospitals and clinicians
• Customized, on-site consultation and education
• Clinical risk assessment reports
• Complimentary subscription to ECRI Institute Healthcare Risk Management System
• Advising on integration of newly employed physicians
Our value to customers
• 5 regional offices that identify risk trends and share a national perspective with
our customers
• Claim reserving consultation
• Supporting customers through crisis management with media specialists
• eDiscovery relationships to help respond efficiently
• Industry expertise and a collaborative working relationship
• Range of relationships with medical experts and consultants to assist in claims resolution
• Broad experience covering hospital systems conducting mergers and acquisitions
Contacts
Christopher A. Taylor
Head of Healthcare Practice
o: (410) 559-8800
c: (410) 409-4396
christopher.taylor@zurichna.com
Patrick Moylan
East Region
(212) 553-5783
patrick.moylan@zurichna.com
Brian McDevitt
South Region
(404) 851-3424
brian.mcdevitt@zurichna.com
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Management solutions
Zurich Specialty Products errors and omissions (E&O)
overview (growth target)
Specialty E&O solutions provide our customers with the flexibility they are looking for
when covering professional liability exposures through the following core products:
• Zurich Pro Plus®
• Zurich security and privacy protection
Specialty Products
• Zurich Employed Lawyers Select®
Appetite for E&O
Miscellaneous E&O appetite:
Most preferred
• Business consultants;
HR, management,
marketing, training
• Property managers; third
party, not domiciled in CA
• Real estate agents; third
party, not domiciled in CA
• Event planners/coordinators
• Business process
outsourcers
• Freight forwarders
• Receivership services
• Trust management
(third party)
• Office administration
• Bookkeeping services
(non CPA)
• Public relation services
Moderate preference
• Collection agents
(third party, no debt/
receivables factoring)
• Franchisors
• Medical billing/coding
• TPA services
• Printers (no cost of
corrections or overredemption coverage)
• Very limited appetite
for risk needing
contingent BI/PD
coverage (case by case
basis)
Out of appetite
• Accounting firms/services
• Actuarial/valuation services
• Appraisal, surveying or
inspection
• Construction/building/
development
• Design/engineering/
architectural
• Entertainment; bands,
actors, etc.
• Religious organizations/
services
• Law enforcement/security/
detective
• Financial services; lending,
insurance brokerage, ATM
servicing
• Railroad operations
• Maintenance operations
• Title, escrow, abstract
services
• Marine cargo operations
• Trucking/common carriers
and contract carriers
• Publishers/broadcasters
• Lead generation services
• Aviation and associated
operations
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Technology E&O appetite:
Moderate preference
• Individual
consumer software;
development, sales,
distribution
• Telecom hardware
• Electronic component
manufacturing
• Manufacture of
computers/information
processing equipment
• Internet service
providers
• Systems analysis/
design
Out of appetite
• Actuators or other process
control manufacturers
• Game developers
• Chip manufactures/pure
manufactures
• Software/hardware
involved in medical
procedures
• Financial trading software
Moderate preference
• Education
• Public/government
entities
• Casinos
Out of appetite
• Payment card processors
• Financial institutions;
banking, trading, lending,
insurance services
• Social networking sites
Specialty Products
Most preferred
• IT consulting
• Data service/management
• Web hosting/development
• Business software;
development/sales/
distribution
• IT equipment,
maintenance, integration
services
• Cloud service providers
(SaaS, PaaS and IaaS)
Security and privacy appetite:
Most preferred
• Healthcare
• Healthcare service
providers
• Technology
• Data management/hosting
• Retail
• Manufacturing
• Hospitality
• Most classes of business fit
our appetite
Restricted classes only
for media:
• Publishers/broadcasters
• Online advertising
• Movie production houses
• Online media portal
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Employed lawyers appetite:
Most preferred
• Very broad appetite
Moderate preference
• Most classes can
be added to E&O
coverage via
endorsement
Out of appetite
• Political action committees
• Charitable organizations
• Lobbying firms
Zurich E&O, S&P and ELP coverage highlights:
Specialty Products
• 90 day automatic extended reporting period
• Definition of covered media extends to print and electronic content including
books, pictures, broadcast, software and more
• Insured’s liability included for actions of independent contractors and third party
vendors, and leased and temporary workers
• Favorable venue wording
• No “name in combination” language for coverage trigger
• Consumer redress fund applies to the full limit of liability
• No “maintenance of network language” exclusions
• Available coverage for healthcare records remediation
• Voluntary and statutory reported
• Complimentary access to eRisk Hub
• Zurich Risk Engineering Services available
• Broad definition of “insured,” extends to contract and part-time lawyers
as well as paralegals, notaries and support staff
• Broad coverage for pro-bono and moonlighting
• Three year look back provision on insured vs. insured exclusion
• 80/20 cooperation clause
• Full limit for securities claims
Product breadth
Zurich Pro Plus® provides limits of up to $25M and offers customers extensive insurance
protection with the flexibility to choose coverage that works best for them, all in one policy:
• Miscellaneous professional and media liability
• Technology and media liability
• System security and privacy liability
• Primary and excess for both E&O and S&P
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Zurich security and privacy coverage helps customers address privacy concerns,
data protection and system security. The stand-alone policy provides:
• Security and privacy liability coverage, with limits up to $25M
• Privacy breach costs*
• Other first party coverages*, including business income loss and cyber extortion threats
• Internet media liability coverage*
• Flexible retention
• Segmented teams focused on the needs of national accounts (over $750M revenues)
and middle market accounts (under $750M revenues)
Specialty Products
*available as options for additional cost
Zurich Employed Lawyers Select® offers an E&O policy specifically for staff attorneys.
In addition to many features and enhancements found in Zurich’s Directors & Officers
policies, the coverage includes:
• A broad definition of “insured” that extends to contract and part-time
employed lawyers
• A flexible, extended reporting period of up to six years for the entity
• Broad coverage for moonlighting and pro-bono work
• 80/20 cooperation clause
• No sublimit for securities claims
Value-added services available to qualified customers
Zurich’s risk engineering assessment is available to all security and privacy qualified
customers, assisting in developing a tailored risk management approach (certain services
may be provided on a fee-for-service basis). Services led by our Cyber Segment Director:
• Upfront cyber risk assessment
• Pre-breach assessments
• Review security practices
• Conduct network vulnerability scan and perform testing services
• Enterprise Risk Management (ERM) consultations
• Total Risk Profiling (TRP)
Zurich’s eRisk Hub®, powered by NetDiligence®, helps respond to privacy events. eRisk Hub
includes roadmaps to help guide customers through security and privacy incidents, risk
management tools that focus on state notification laws and an information-rich learning
center. Customers may also engage (at their own cost) additional prevention and recovery
resources from NetDiligence and Kroll Fraud Solutions, which provide pre- and
post-breach services.¹
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Our value to customers
• Dedicated Risk Engineering Cyber Segment Director
• Industry forms for E&O
• Regionally dedicated and experienced underwriters. We pride ourselves on our global
footprint to align with our brokers and customers
• Superior claims capabilities and customer service. Specialty E&O stands apart from our
peers with an integrated claims model – bringing underwriting and claims together to
provide a superior product
• Total global value proposition. Zurich’s reach is worldwide and can provide solutions as
Specialty Products
the customer’s global footprint evolves
• Cyber Thought Leadership from Zurich
http://www.zurichna.com/en/knowledge/topics/cyber
1. NetDiligence and Kroll Fraud Solutions are not subsidiaries or affiliates of Zurich and use of their products and
services are independent of, and not included within, the Zurich Security and Privacy Protection policy or any other
Zurich product or service. Zurich expressly disclaims any and all damages and other costs that may arise related to the
use of or reliance upon the products, services, representations or warranties made by or on behalf of these vendors.
Contact
Catherine Mulligan
Head of Specialty E&O
(212) 553-5560
catherine.mulligan@zurichna.com
www.zurichna.com/professional-liability
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Management solutions
Zurich Corporate Directors & Officers liability insurance:
Zurich D&O Select® overview
A suite of flexible coverages offer public companies and large, private companies
100+ policy enhancements.
Appetite
All publicly traded U.S. companies, as well as private companies with revenue over
Specialty Products
$2.5B. Corporate has a diversified portfolio comprised of major industry classes
and varying sizes.
• Preferred: Energy, manufacturing, services
• Least preferred: For-profit education, biotechnology
Product breadth
• Directors & Officers
•ZEUS™ Side A policy – insurance coverage for directors’ and officers’ personal assets if the
company cannot indemnify them, inclusive of industry leading international coverage
• Employment practice liability (EPLI)
•Fidelity
• Transactional liability
Value-added services
• D&O Corporate Indemnification: A reference guide by country – helps manage global
risks more effectively
• Enterprise Risk Management (ERM) consultations
• Total Risk Profiling (TRP)
Our value to our customers
• Strong customer focus
• Clearly articulated, consistent underwriting appetite
• Integrated claim model and superior customer service
• Expertise in handling international programs
Contact
Will Fahey
Head of Corporate D&O
(212) 553-5629
will.fahey@zurichna.com
www.zurichna.com/directorsandofficers
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Real estate investment trusts (REIT) D&O
Zurich has a longstanding record as one of the top insurance providers within the
REIT sector. We have an experienced team of dedicated underwriters and claims
professionals that are able to respond to the unique needs of REIT clients.
Appetite
All REITs with SIC code of 6798
Specialty Products
Most preferred
• Publicly traded equity REITs in the following sectors: Industrial, office, retail, residential,
lodging/resorts and – specialty sectors – including self storage and timber
Moderate preference
• Publicly traded equity healthcare REITs
Least preferred
• Hybrid equity REITs
Out of appetite
• Mortgage REITs and public non-traded REITs
Product breadth
Primary and excess for the following products: D&O, A Side/DIC, EPLI, Fiduciary, Fidelity
Value-added services to qualified customers
• Zurich D&O Select® and Excess Select offer numerous competitive enhancements
• Primary REIT coverage enhancements custom tailored to the specific needs of today’s
REIT clients
• International programs capabilities from Zurich offering locally admitted policies in
foreign jurisdictions
Contacts
Jason Rogers
Anthony Ottati
Vice President
Senior Underwriter
(212) 553-5459
(212) 553-5750
jason.rogers@zurichna.com
anthony.ottati@zurichna.com
54
Management solutions
Zurich Private Select and Zurich Not-For-Profit Select overview
A suite of flexible coverages offering not-for-profit organizations and private companies
insurance solutions in today’s marketplace.
Five key coverages are offered through a modular offering:
• Directors & Officers
• Employment practices liability (including third party)
Specialty Products
• Fiduciary liability
• Crime
• Kidnap and ransom
Through our relationship with Hiscox, a leading provider of kidnap and ransom insurance,
Zurich is offering kidnap and ransom coverage to qualified private companies and not-forprofit organizations. Zurich Private Company Select and Not-for-Profit Select clients can
now take advantage of additional coverages and services to help protect the security of
their employees.
Appetite
Preferred industry classes:
• Business services
• Charitable organizations
• Durable goods
• Electric, gas and sanitary services
• Fabricated metal products
• Food stores
• Industrial machinery and equipment
• Lumber and wood products
• Manufacturing
• Mining non-precious metal
• Oil and gas drilling, exploration
• Paper and allied products
• Rubber and miscellaneous plastic manufacturers
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Product breadth
Our product solutions can be customized to a customer’s needs. Zurich’s Private
Select and Zurich Not-For-Profit Select have the flexibility to respond to one coverage
need or to provide a seamless suite of up to four coverages depending on each
company’s requirements.
Streamlined application process and single point of contact for underwriting.
• Capacity up to $25M is available
• Coverage is available on a duty-to-defend basis for private companies with up
Specialty Products
to $100M in revenues and on an indemnity basis for companies with revenues
greater than $100M in revenues. An additional limit of liability for defense costs
of $1M is available.
Value-added services available to qualified customers
• HR Care®* (hrcare.com) provides access to employee law resources
• HRClassroom.com offers a way to deliver quality, easy-to-use employee
compliance training
• Hotline services feature personalized, practical, confidential advice from experienced
attorneys at one of the country’s leading employment law firms, Jackson Lewis LLP*
Our value to customers
• Industry leading forms for management liability
• Regionally dedicated and experienced underwriters. We pride ourselves on our global
footprint to align with our brokers and customers
• Superior claims capabilities and customer service. Management solutions group
stands apart from our peers with an integrated claims model – bringing underwriting
and claims together to provide a superior product
• Total global value proposition. Zurich’s reach is worldwide and can provide solutions
as the customer’s global footprint evolves
*Curtis Communications, Inc. and Jackson Lewis LLP are not subsidiaries or affiliates of Zurich and use of
their products and services are independent of, and not included within, Zurich’s products or services. Zurich
expressly disclaims any and all damages and other costs that may arise related to the use of or reliance upon
the products, services, representations or warranties made by or on behalf of Curtis Communications, Inc.
and Jackson Lewis LLP.
Contact
Beth Goldberg
Head of Middle Market D&O
(212) 553-5468
beth.goldberg@zurichna.com
www.zurichna.com/directorsandofficers
56
Railroad liability overview
Navigating the complex risks of your client’s railroad operations and knowing which
insurance coverages will best protect their investment are daunting tasks. With two
decades of railroad risk management experience, Zurich’s unique perspective of railroad
insurance can help.
Appetite
Most preferred
• Class I, II and III railroads
Specialty Products
• Commuter, mass transit and light rail systems
• Excursion operators and railroad museums
• Lessors of rail equipment and locomotives
• Lessees of rail equipment and locomotives
• Shortline and regional railroads
• Suppliers and service providers
• Tourist and scenic railroads
• Terminal and switching railroads
• Track owners
Moderate preference
• Locomotive repair operations
• LPG and crude oil trans loading operations
Least preferred
• Lessors of pressurized tank cars
Out of appetite
• Manufacturers of critical rail car and locomotive components
Product breadth
Railroad operations:
• Primary and excess programs
• Contingent liability insurance for lessors and lessees of rail equipment
• General liability for track owners
• Force accounts
Railroad protective:
• Primary, excess and blanket programs
57
Value-added services available to qualified customers
• Zurich Environmental Emergency Response (ZEER)
• Loss control services
• Same day turnaround on railroad protective quotes
• Railroad property capability
• Crisis management
Our value to customers
• United States and Canadian coverage territory
Specialty Products
• Quality claims service, responsiveness and technical knowledge
• 20 years in the railroad insurance business
• Railroad property capability
Contact
Please visit www.zurichna.com/railroad for a current contact list and coverage applications.
58
Zurich railroad property overview
Zurich railroad property offers flexible insurance property coverage designed to provide
insurance protection of an insured’s valuable railroad assets.
Appetite
Target classes
• Commuter rail and light rail
• Large freight railroad companies (Class I)
• Leased railroad rolling stock and equipment
Specialty Products
• Railroad equipment owned by non-railroad companies
• Regional railroads (Class II)
• Short line railroads (Class III)
Product breadth
• Comprehensive railroad property policy – Provides coverage for building, contents,
rolling stock, maintenance of way equipment and ancillary inland marine coverage
• Railroad rolling stock (locomotives, passenger cars, boxcars and tankers)
• Rolling stock leased or rented to others, track and roadbed, business income
and extra expense
• Maintenance of way equipment
• Bridges and tunnels
• Bill of lading
• Foreign rolling stock
Our value to customers
• Domestic capacity up to $25M
• Mono-line primary and shared excess programs
• Underwriting expertise and flexibility
• Exceptional claims services
• Risk engineering services
Contact
Ron Mathewson
Head of Railroad
(973) 394-5213
ron.mathewson@zurichna.com
59
Surety overview
A surety bond is a written agreement that guarantees performance of a contract if the
bonded entity or individual fails to perform in accordance with the terms and conditions of
the contract or obligation. Contract surety bonds are required for construction contractors
who perform public work projects and commercial surety bonds are used to cover a wide
variety of non-contract obligations.
Appetite
Specialty Products
Contract surety
• Capacity of $2B or more
• Construction companies with strong net worth and working capital and revenue
$10M and above
• Customers based in North America or internationally
• General contractors, civil-heavy highway, major sub trades such as mechanical
and electrical contractors
Commercial surety
• Fortune 2,000 and regional companies with strong credit ratings (BBB or above)
• Best-in-class companies in finance, retail, utilities, mining, manufacturing,
pharmaceutical and transportation
• Capacity for single bonds up to $600M including appeal bonds for top credits
Product breadth
Contract bonds
• Bid bonds
• Performance bonds
• Payment bonds
• Supply bonds
Commercial (non-contract) bonds
• License and permit bonds
• Court bonds (judicial bonds and fiduciary bonds)
• Miscellaneous bonds
Value-added services available to qualified customers
• Surety benchmarking report for construction customers
60
Our value to customers
Zurich helps U.S., Canadian and internationally based customers succeed by offering
meaningful surety capacity through a relationship-based approach with locally based
underwriters empowered with decision-making authority.
Market leading surety provider
• Top three global surety provider with a presence in more than 60 countries
• Provide capacity of up to $2B or more to more than 40% of the largest U.S. contractors
with competitive pricing
Specialty Products
Industry expertise
• One of the largest continuous operating U.S.-based surety provider since 1890
• Surety underwriters with average of 21 years experience
• Dedicated risk management group and 35 claim attorneys on staff throughout
North America
Flexibility
• Field underwriters across 38 locations have the substantial local authority to respond to
a customer’s needs quickly
Contact
Michael Bond
Head of Surety
(410) 559-8702
michael.bond@zurich.com
www.zurichna.com/surety
61
Surplus lines property
Zurich Specialty Products provides property products for catastrophe-exposed and hard
to place risks through select wholesale broker relationships to the excess and surplus
lines marketplace.
Appetite
Preferred
• Churches and religious institutions
Specialty Products
• Condominium associations
• Educational facilities
• Healthcare facilities, nursing and retirement homes
• Hospitality/resorts
• Manufacturing facilities (light to medium)
• Municipalities
• Real estate schedules
• Retail and wholesale schedules
• Warehouses and distributors
Talk to a local underwriter for additional classes of business
Least preferred
• Habitational: Garden style and mid/high-rise apartments
Out of appetite
• Builder’s risk
• Energy and chemical-related risks
Product breadth
• Property
We provide insurance solutions to the E&S marketplace with property coverage for all-risk
coverage including the perils of earthquake, flood and named storm.
We offer capacity up to:
• $25M – All risk per occurrence including flood and earthquake – outside of critical
catastrophe zones
• $10M – All risk per occurrence including flood and earthquake – in critical catastrophe
zones
62
Capacity can be offered on a primary and excess layer basis, and quota share participation
of layers is acceptable.
Coverage can include:
• Critical catastrophe earthquake within the state of California, Alaska, Hawaii and
the Pacific Northwest and New Madrid earthquake zones
• Zones flood: Exposure in all SFHA 100 year flood zones
• Named storm: Entire state of Florida and all tier 1 locations in the states from Virginia
through Texas (includes Harris Co.)
Specialty Products
Our value to customers
• Underwriting expertise – Dedicated and experienced underwriters provide ease
of contact and knowledgeable service with a goal of providing a stable,
long-term relationship
• Responsive claims services – Our claims team of professionals consistently achieves
technical excellence and high ratings for their timely and efficient service
• Risk Engineering services – Zurich’s team of specialized risk engineers utilize our suite
of internal resources to understand, identify and manage our customers’ risks
Contacts
James Dowdy
Corey Robinson
Profit Center Manager
Underwriting Manager
(404) 270-1958
(404) 270-1959
jim.dowdy@zurichna.com
corey.robinson@zurichna.com
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Umbrella overview
Specialty products umbrella offers both lead and excess solutions for construction
customers of all sizes and commercial customers with revenues up to $750M.
Appetite
Target industries include:
Restricted classes:
• Contractors and construction wrap-ups
• Invasive medical products
• Environmental (supported)
• Pharmaceuticals
Specialty Products
• Financial institutions
• Hotels and restaurants
• Manufacturing and processing
• Real estate
• Technology
• Transportation
• Wholesale and retail stores
Product breadth
• Umbrella liability – Flexible A/B coverage form eliminates gaps
• Excess umbrella – Provides excess limits over lead umbrella policies and other excess policies
• Straight excess – Provides excess limits over primary coverage
Lead umbrella features
• Zurich’s umbrella form is a policy form with clear language that provides two separate
insuring agreements – Coverage A and Coverage B
• Coverage A provides clear coverage grants with few exclusions and follows the terms
and conditions of all scheduled underlying policies
• Coverage B provides broader than primary coverage grants for the truly fortuitous
loss exposures
• Fewer definitions mean coverage will be consistent with terms and conditions
of underlying forms
• Crisis management coverage included in most states – an important
coverage enhancement
• Form automatically accommodates defense inside and outside limits
• Ability to write on both a supported and unsupported basis
• Ability to write on both admitted and non-admitted policy forms
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Our value to customers
• Dedicated excess casualty claims team
• Responsive claims services in an efficient and timely manner
• One of the forms – Including our flexible A/B coverage form
• Capacity – Limits up to $50M to accommodate customer’s needs on a ventilated basis
• Superior claims capabilities – Our claims team consistently achieves high ratings for
their service
• Regionally dedicated and experienced underwriters – We align ourselves with our
brokers and customers
Specialty Products
Contact
Susan K. Gibson, CPCU
Head of Umbrella/Specialty Products
(412) 937-5135
susan.k.gibson@zurichna.com
www.zurichna.com/umbrella
65
Commercial Markets
Specialty Products
Programs
Programs
Global Corporate
Global Life
66
Programs & Direct Markets
Zurich’s Programs business
Zurich’s Programs business provides specialty insurance for commercial and professional
markets. Our coverages include, but are not limited to, commercial auto, general
liability, professional liability, excess liability, workers’ compensation and property for
various target businesses and industry segments.
Programs provides customers coverage through program administrators who have
a deep knowledge and expertise in their industry segments, along with strong
underwriting, marketing and, in many cases, claims and loss control experience.
Zurich’s Program appetite is broad and diverse. The types of Programs written include,
but are not limited to:
• Construction
• Inland marine
• Professional liability
• Real estate/property
• Transportation
• Workers’ compensation
Programs
ZProgramsMatch.com
Zurich Programs offers a real and tangible way to help you grow and continue
expanding your business by giving you direct access to more than 50 specialty insurance
programs underwritten by Zurich. ZProgramsMatch.com is a website developed to take
the legwork out of arduous searches for specialty markets, and the site connects you to
program administrators who are experts in niche lines of business.
Our programs business model is unique, and what makes it most exciting is that it
allows Zurich to have a broad appetite for the types of insurance markets we write,
while leveraging the expertise of program administrators who possess vast knowledge
and market-specific underwriting expertise.
Beyond access to more than 50 specialty insurance markets, ZProgramsMatch.com gives
you tools to help you build new relationships in the programs space and grow your
business. Our LinkedIn group, for example, offers you the opportunity to connect with
other agents to find markets, get ideas about insurance-related or agency management
concerns or connect with successful agents who understand your business. And the
ever-growing ZProgramsMatch Knowledge Center offers on-demand, market-specific
webinars, white papers and more.
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Our programs
The following Zurich programs are available to brokers; accessibility may vary by region
and/or other requirements, qualifications and/or limitations.
Builder’s risk
Appetite
• Commercial and residential structures during the course of new construction
or remodeling
Restrictions
• Builder required to have two years of general contracting experience
Product breadth
• Inland marine
• Coverage for remodelers, purchasers under contract, model homes, model home
contents, model home leaseback, trade-ins and unsold dwellings is available
• Business income coverage, soft costs, green coverage and more
• Residential and small commercial single structure policies, written on an annual basis,
may be renewed for up to an additional two years; separate policy up to two years for
unsold dwellings
• Large commercial policies may be written with customized policy terms
Programs
Contact
Bryce Chambliss
USAssure
bryce.chambliss@usassure.com
(800) 800-3907
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Contractors’ equipment
Appetite
• Street and road contractors
• Concrete and asphalt batch plants
• General construction
• Grading contractors
• Steel erection companies
• Landscaping operations
• Roofing contractors
• Artisan contractors, including carpentry contractors, drywall contractors, electrical
contractors, masonry contractors, HVAC contractors and plumbing contractors
Restrictions
The following types of operations may be considered in this program:
• Cranes with booms exceeding 25 feet in length
• Waterborne equipment
• Other select operations
Programs
Product breadth
• Physical damage to mobile equipment, machinery and tools typical of construction
equipment
• Up to $500,000 per item and $10,000,000 per schedule
• Higher limits may be available, subject to underwriting
• Rented/leased equipment limit
• Replacement cost available
• Rental reimbursement
• Waterborne
Contact
Bryce Chambliss
USAssure
bryce.chambliss@usassure.com
(800) 800-3907
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Contractors’ equipment - logging
Appetite
• Logging and lumbering
• Wood yard and sawmills
• Chipping operations
Product breadth
• Inland marine
• Physical damage to mobile equipment, machinery and tools typical to the logging
and lumbering industries
• Rented/leased equipment limit
• Rental reimbursement
• Miscellaneous tools and equipment
• Trailer and spare parts coverage
Programs
Contact
Don Fiorini
OnPoint Underwriting
dfiorini@onpointunderwriting.com
(404) 904-0100
DIC/Earthquake
Appetite
Earthquake-driven accounts for:
• Real estate
• Light industrial
• Retail occupancies
Restrictions
• No soft soil
• No unreinforced masonry
• No stand-alone flood
Product breadth
• DIC including flood, earthquake
Contact
Lew DeFuria
Arrowhead General Insurance Agency
ldefuria@arrowheadgrp.com
(619) 881-8560
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E&S property
Appetite
• Real estate schedules
•Hotel/motel
• Vacant buildings
Restrictions
• No CAT exposures (i.e. tier 1 wind; zone 1 earthquake)
Product breadth
• Non-CAT property
• Equipment breakdown
Contact
Michael Marks
Blue River Underwriters
mmarks@blueriveruw.com
(678) 322-3537
E&S property, CAT
Programs
Appetite:
Wind-driven accounts:
•Apartments
•Retail
• Office buildings
•Hotels
•Hospitals
• Municipal properties
• Schools and universities
• Multi-tenant properties
Restrictions
• No California earthquake
Product breadth
• Property coverage for CAT
(including tier 1 wind) exposed risks
Contact
Scott Hanson
Amrisc
shanson@amrisc.com
(281) 257-5124
71
E&S property, CAT, non-CAT excess property
Appetite
• Real estate
• Light industrial
• Retail occupancies
Restrictions
• No heavy manufacturing
• U.S. only
Product breadth
• Excess property, including earthquake and flood; no stand-alone flood
Contact
Lew Defuria
Arrowhead General Insurance Agency, Inc.
ldefuria@arrowheadgrp.com
(619) 881-8560
E&S property, CAT, non-CAT property
Programs
Appetite
Wind-driven risks:
• Habitational classes
•Offices
• Shopping centers
•Hotels
• Other retail
• Warehouse and self-storage
Restrictions
• No California earthquake
Product breadth
• Property coverage for CAT (tier 1) and non-CAT exposed risks
• Equipment breakdown
Contact
John Traver
Sigma Underwriting Managers
jtraver@sigmaprograms.com
(954) 893-1735
72
Residential earthquake
Appetite
• California residential accounts only
Restrictions
• No unreinforced masonry; no cripple walls unless retrofitted
Product breadth
• Earthquake coverage only
Contact
Angie Keus
Steve Bouker
Arrowhead General Insurance Agency, Inc.
akeus@arrowheadgrp.com
sbouker@arrowheadgrp.com
(877) 233-9722
CAT-driven – Florida habitational
Programs
Appetite
• Condominiums, apartments, office condominiums
Restrictions
• No risks older than 1995, EFIS construction
Product breadth
• Non-admitted commercial property and equipment breakdown
Contact
John Traver
Sigma Underwriting Managers
jtraver@sigmaprograms.com
(954) 893-1735
73
Not-for-profit senior living facilities
Appetite
• Continuing care retirement communities (CCRCs)
• Assisted living and personal care operations
• Home and community-based services for the elderly
• Skilled nursing facilities (SNFs)
• Independent living/senior housing operations
Restrictions and ineligible risks
• Any facilities not described in the eligible classes of business such as: sanitariums,
facilities with psychopathic patients, alcohol and/or drug rehabilitation, nurse registries
and leasing services
• Any risk that has an active bankruptcy filing
• Skilled nursing facilities out of compliance with current state regulatory survey
• Skilled nursing and assisted living facilities without proper licenses
• For profit facilities
Programs
Product breadth
• Building and personal property
• Commercial general liability
• Professional liability
• Business income/extra expense
• Equipment breakdown
• Inland marine
•Crime
• Commercial automobile
Contact
Karen Jordan
AON
karen.jordan@aon.com
(215) 773-4636
74
Day spa, salon and tattoo studio
Appetite
•Spa/Salon
• Tattoo/Body piercing
• Micropigmentation/Cosmetic tattooing
•Electrology
•Aesthetics
• Massage businesses
Restrictions
• Coastal and Florida property risks are not eligible
Product Breadth
• Professional liability
• General liability
• Umbrella liability
• Abuse and molestation
• Package/Commercial property
• Commercial auto
Programs
Contact
Charlie Stevens
Marine Agency
cstevens@marineagency.com
(800) 763-4775
75
Resort and boutique hotel insurance program
Appetite
• Destination resorts with multiple restaurants, retail, activities and other amenities such as
conference, banquet, fitness, pools, water sports, spa services, retail, etc.
• Upscale hotels – four and five star various sizes but generally stand-alone facilities that
may include amenities noted above
• Boutique/Lifestyle hotels
­ – Small, distinctive properties
­ – Some special amenities and specialty services
• Limited service boutique/Lifestyle hotels
­ – Small and distinctive
­ – Business focus, limited amenities
• Gun, hunt and fishing resorts, including lodges
• Golf resorts with club operations
Restrictions
Ineligible risks:
• Short-stay motels/hotels (rates offered for less than 24 hours)
• Economy hotels and motels
• Large franchise chains
• Bed and breakfasts
Programs
Product breadth
• Blanket building/personal property
• General liability (includes liquor liability, GKLL and herbicide/pesticide cover for
golf exposures)
• Commercial auto for fleets (can include valet parking)
• Excess and umbrella liability (limits to $25M and higher)
• Pollution liability (including tanks coverage)
• Directors & Officers liability (can be included in the umbrella limits)
• Employment practices liability with separate aggregate (can be included
in the umbrella limits)
• Workers’ compensation (broad form all states endorsement)
• For golf resorts – $1M and $2.5M tee-to-green coverage
for all playing surfaces with no per hole limitations
­ – Tree replacement and debris removal
­ – Broad form outdoor property extension
Contacts
Joseph Dolce
Venture Programs
jdolce@ventureprograms.com
(800) 282-6247, ext. 244
76
Golf courses and country clubs
Appetite
• Private clubs
• Semi-private clubs
• High-end, daily-fee courses
• Golf management companies
• Golf destination resorts
• Homeowners associations with golf courses
Restrictions
• Nine-hole golf courses are not eligible
Programs
Product breadth
• Blanket building/personal property
­ – Business income with unlimited period of restoration
­ – Replacement cost valuation on carts and equipment
• General liability (includes liquor liability, garage keepers legal liability, herbicide/
pesticide liability)
• $1M and $2.5M tee-to-green coverage for all playing surfaces with
no per hole limitations
­ – Tree replacement and debris removal
­ – Broad form outdoor property extension
• Commercial auto for fleets (can include valet parking)
• Excess and umbrella liability (limits to $25M and higher)
• Pollution liability (including tanks coverage)
• Directors & Officers liability (can be included in the umbrella limits)
• Employment practices liability with separate aggregate (can be included in the
umbrella limits)
• Workers’ compensation (broad form all states endorsement)
• Accidental death and dismemberment
­ – Worldwide coverage for members, on-site guests and management personnel
Contact
Rob Mulhern
Venture Programs
rmulhern@ventureprograms.com
(800) 282-6247, ext. 257
77
Lawyers’ professional liability (availability varies by state)
Appetite
• Law firms, including part-time and moonlighting attorneys, solo practitioners and law
firms up to 100 attorneys
Restrictions
• Law firms engaged in patent law, tax shelter work or investment counseling
are ineligible
Product breadth
• Professional liability/errors and omissions, with an endorsement for disciplinary hearings
Contact
In CT, DC, MA, MD, NJ, NY, PA, VA
Deborah Gallo DiMarco
Couch Braunsdorf Insurance Group
ddimarco@couchbraunsdorf.com
(212) 608-4505, ext. 213
Programs
In AL, CA, CT, CO, FL, GA, HI, IL, KS, KY, MA, MI, NM, NV, NC, OH, PA, SC, TN, TX, WA
Kenneth Redfern
Daniels-Head InsuranceAgency, Inc.
kcr00@dhiatx.com
(800) 950-0551
In CT, MA, ME, NH, NY, PA, RI, VT
Stephen Lang
Mercer
stephen.lang@mercer.com
(312) 623-7902
78
Public, charter and private schools (K through 12)
Appetite
• Independent private schools (K-12); charter schools
Restrictions
• Stand-alone daycare operations; three or fewer years in business
Product breadth
•Property
• Inland marine
• Equipment breakdown
• General liability
•Automobile
• Educators legal liability (including EPLI)
• Fiduciary liability
•Umbrella
Programs
Contact
Connie Reynolds
Glatfelters
creynolds@glatfelters.com
(610) 458-6900
Security guards, private investigators and alarm installation
and monitoring
Appetite
• Security guards armed/unarmed, fire/burglar alarm install and monitor, investigator
Restrictions
• Bounty hunters, fugitive recovery, medic alert, bars and nightclubs are not eligible
Product breadth
• Workers’ compensation
• Errors and omissions
• General liability
•Umbrella
•Crime
•EPLI
•EBLI
•Auto
Contact
Peter Costanza
Costanza Insurance Agency
p.costanza@cia-tx.com
(800) 346-0942
79
Professional employers organizations (PEO)
Appetite
• This program is designed to write workers’ compensation for entire PEOs, not for the
placement of one-off, stand-alone workers’ compensation accounts into PEOs
• Professional employer organizations (PEOs)
• Administrative service organizations (ASOs)
Middle market PEO eligible risks:
– White-to-gray collar exposures including light industrial/manufacturing and some
artisan contractors
– Typical account premiums begin at $75,000
Large risk PEO eligible risks:
– Eligible class codes range from white collar to blue collar risks.
PEOs will need to have a balanced book and adequate spread of risk
– ESAC Certification and/or Certification for Workers’ Compensation Best Practices
by Certification Institute
– Minimum premium of $250,000, with typical premiums begin at $1M
Programs
Restrictions
• Accounts with fewer than 3 years in business, predominantly blue-collar client list
and accounts heavily weighted in construction or transportation
Product breadth
• Statutory workers’ compensation and employer’s liability
Contact
Andy Atsaves
Artex Risk
andy_atsaves@artexrisk.com
(480) 951-4177
80
Staffing industry package policies
Appetite
• Staffing firms placing white collar workers, blue collar workers and professionals,
including medical workers
• Temporary placements (contract workers)
• Direct hire – executive search, employment agencies
• Payroll services
• Professional employer organizations (PEO)*
• Administrative service organization (ASO)
• Vendor management systems (VMS)
• Managed service providers (MSP)
• Consulting staffing services such as human resources, resume writing, etc.
Restrictions
• Firms with temporary placements of doctors and dentists are not eligible
Programs
Product breadth
• Professional liability
• General liability
• Abusive acts
• Employee benefits liability
• Employee practices liability
• Hired and non-owned auto
• Owned auto
• Stop gap liability
• Umbrella liability
•Crime
•Property
• Workers’ compensation
• Also available: D&O, fiduciary, cyber liability
Contact
Robert Thompson
World Wide Specialty Insurance
rthompson@wwspi.com
(631) 390-0900
81
Temporary staffing
Appetite
• Professional/light industrial, medical staffing
• Longer term in nature, more highly compensated in specialized
white-to-gray collar industries
• Certain manufacturing and light-blue collar classes
• Longer term placements of RNs and LPNs (as opposed to CNAs)
•Hospitals
•Clinics
• Physicians’ offices
• Outpatient surgical centers
•Schools
• Physical/occupational therapists, X-ray techs and dental hygienists
• Premiums of $50,000 or more
• Transparent, tangible loss history; 3 years minimum operating history required
• For medical staffing risks, The Joint Commission
Programs
Restrictions
Ineligible risks:
• USL&H exposures
• The program excludes staffing companies in following sectors:
­ – Heavy industrial/manufacturing
­ – Construction
­ – Transportation
­ – Nursing homes or assisted living
­ – Private homes (home health services)
­ – Prison facilities
­ – Psychiatric hospitals or drug/alcohol rehab facilities
• Temporary staffing agencies with less than three years in business
Product breadth
• Statutory workers’ compensation
• Employer’s liability
• Blanket alternate employer endorsement capability
• Blanket waiver of subrogation capability when required by contact
Contact
Robert Thompson
World Wide Specialty Insurance
rthompson@wwspi.com
(631) 390-0900
Andy Atsaves
Artex Risk Solutions
andy_atsaves@artexrisk.com
(480) 951-4177
82
Travel agents and tour operators
Appetite
• Travel agencies
• Tour operators
• Adventure tour operators
• Student tour operators
• Independent contractors (travel agents)
• Corporate meeting planners
• Destination management companies
• All sizes of risks
• Travel and tour arrangements can be worldwide, no territory restrictions
Restrictions
• Outfitters and guides; spring break student tour operators; party or wedding planners
are ineligible
Product breadth
• General liability
• Professional liability (including bodily injury, property damage and E&O coverage)
Programs
Contact
Maureen Kaye
AON
maureen.kaye@aon.com
(800) 803-1213, ext. 2629
83
Contingent/excess liability
Appetite
•Auto
• Truck and trailer leasing companies
•Banks
• Credit unions
• Financial institutions
• Lease here pay here operations
Restrictions
• Bus lessors are ineligible
Product breadth
• Contingent liability
• Excess liability
• Interim liability
• Interim physical damage
•
•
•
•
Contingent physical damage
Truth in lending/leasing E&O
Title E&O
Odometer non-disclosure E&O
Programs
Contact
Tony DeBoor
Zurich Rental Programs
tony.deboor@zurichna.com
(480) 461-0066
Crane operations
Appetite
This program is designed for customers using or transporting cranes or rigging equipment.
• Vehicles with permanently attached cranes or booms which typically operate at or near
construction sites. The vehicles may or may not be licensed for road use.
• The account must have general liability coverage in force with another carrier.
Restrictions
• Any risk with over 20% of its mileage beyond a 300-mile radius
(as determined by IFTA reports), and new ventures are not eligible.
• This program is not available in Alaska or Hawaii.
Product breadth
• Auto liability
• Auto physical damage
• Motor truck cargo
Contact
Brent Hogan
Zurich Programs, Specialty Auto
Brent.Hogan@zurichna.com
(402) 963-5128
84
Dump truck operations
Appetite
This program is designed for for-hire operations hauling aggregates, dirt, petroleum
contaminated dirt, granular asphalt or other non-hazardous dump commodities primarily
within 0–300 mile radius.
• Power units and/or trailers equipped with dump bodies such as end dumps or side dumps
• Minimum of two years verifiable loss history in their own name
Restrictions
• New ventures and risks hauling any amount of hazardous material/waste, coal,
coal by-products or non-petroleum contaminated dirt are not eligible.
• This program is not available in Louisiana, Mississippi, New Jersey or New York.
Product breadth
• Auto liability
• Auto physical damage
• General liability may be available
• Motor truck cargo
Programs
Contact
Brent Hogan
Zurich Programs, Specialty Auto
Brent.Hogan@zurichna.com
(402) 963-5128
85
Environmental transport
(For petroleum, refer to the petroleum transportation program)
Appetite
This program is designed for customers engaged in the bulk or non-bulk transportation of
placarded hazardous materials other than petroleum.
Restrictions
• Haulers of explosives, nuclear/radioactive or gaseous poisons are not eligible.
• This program is not available in Alaska, District of Columbia, Hawaii, Massachusetts,
New Jersey or New York.
Product breadth
• Auto liability
•Cargo
• General liability
• Physical damage
Programs
Contact
Drew Easton
AmWins Transportation Underwriters
drew.easton@amwins.com
(800) 382-5415
Garbage haulers
Appetite
This program is designed for contracted collection of garbage, trash, refuse or recyclables
at residential, commercial or industrial sites for disposal or recycling.
• Construction or debris collection container haulers
• Salvage operations including scrap dealers
Restrictions
• Risks hauling regulated medical waste or biohazard waste and new ventures are
not eligible.
• This program is not available in Louisiana, Mississippi, New Jersey or New York.
Product breadth
• Auto liability
• Auto physical damage
Contact
Brent Hogan
Zurich Programs, Specialty Auto
Brent.Hogan@zurichna.com
(402) 963-5128
86
Local/intermediate (short haul) trucking; 0-300 mile radius
Appetite
This program is designed for for-hire contract, common and exempt carriers with greater
than 80% of operations within a 0-300 mile radius.
Restrictions
• Risk with over 20% of its mileage beyond a 300-mile radius (as determined by IFTA
reports), triple trailers, hazardous material haulers, medical/biohazard waste haulers,
mobile/manufactured home transport, log haulers and risks with active brokerage
authority are not eligible
Product breadth
• Auto liability
• Auto physical damage
• General liability
• Motor truck cargo
Programs
Contact
Brent Hogan
Zurich Programs, Specialty Auto
Brent.Hogan@zurichna.com
(402) 963-5128
87
Miscellaneous business auto
Appetite
This program is designed for not-for-hire operations primarily within 0-300 mile radius
written on a business auto policy, such as:
•Contractors
• Retail delivery
•Wholesale/distribution
• Mobile businesses (food vending, mobile medical, etc.)
• Courier services
• Armored cars
• Cement mixers
• Vacuum trucks
•Dairies
Restrictions
• Pizza delivery, door-to-door newspaper delivery, bulk hazardous materials
and mobile/manufactured home delivery are not eligible.
Programs
Product breadth
• Auto liability
• Auto physical damage
• Motor truck cargo
Contact
Brent Hogan
Zurich Programs, Specialty Auto
Brent.Hogan@zurichna.com
(402) 963-5128
88
Non-emergency medical transport, dial-a-ride,
para-transit service
Appetite
This program is designed for vans and mini-buses with pre-arranged transportation of
passengers and four years of verifiable loss experience.
Restrictions
• Sedans transporting client passengers, new ventures, units with lights/sirens, gurney or
stretcher transport, operations that provide medical services, owner-operators, drivers
under 21, vehicles > 10 years old, vehicles with seating capacity > 15 passengers and
risks transporting incarcerated or psychiatric patients are not eligible.
• This program is not available in Michigan, New Jersey or New York.
Product breadth
• Auto liability
• Auto physical damage
• General liability
Programs
Contact
Brent Hogan
Zurich Programs, Specialty Auto
Brent.Hogan@zurichna.com
402-963-5128
Petroleum transportation
Appetite
This program is designed for transporters of bulk or non-bulk petroleum-based products
such as gasoline, diesel fuel, motor oil, waste oil and asphalt.
Restrictions
• Jobbers (distributors) are not eligible, except for home heating oil distributors
in New England.
• This program is not available in Alaska, New Jersey or New York.
Product breadth
• Auto liability
• Auto physical damage
• General liability
• Motor truck cargo
Contact
Brent Hogan
Zurich Programs, Specialty Auto
Brent.Hogan@zurichna.com
(402) 963-5128
89
Public auto including: courtesy, employee transport, sight-seeing
Appetite
This program is designed for for-hire and courtesy operations with primary nature-of-use
transporting passengers including:
• Airport transportation
•Churches
• Courtesy (assisted living, hotel/motel, etc.)
•Daycare
•Limousine
• Sightseeing/guided tours
• Social services
• Employer van pools
Restrictions
• Taxis, emergency and non-emergency medical transport, charter operations,
farm labor, prisoner transport, railroad crews, schools, urban bus and transportation
network companies are not eligible if more than 20% of revenue is generated.
• This program is not available in Michigan, New Jersey or New York.
Programs
Product breadth
• Auto liability
• Auto physical damage
• General liability (most classes)
Contact
Brent Hogan
Zurich Programs, Specialty Auto
Brent.Hogan@zurichna.com
(402) 963-5128
90
Non-trucking liability
Appetite
Liability coverage that applies when the vehicle is not being used for business purposes or
not under the authority of a motor carrier. Independent trucker has signed contract leasing
vehicle to another trucking firm for a period of 30 days or more.
Restrictions
• Light/medium trucks, H/NO liability are not eligible.
• This program is not available in New York or Virginia.
Product breadth
• Non-trucking liability, auto physical damage
Contact
Brent Hogan
Zurich Programs, Specialty Auto
Brent.Hogan@zurichna.com
(402) 963-5128
Program availability varies by state.
Programs
91
For detailed information and access to program administrators for most of our
programs, please visit www.ZProgramsMatch.com.
Captives (growth target)
• Member owned, segregated portfolio company, agency and association captives
• Lines of business – Workers’ compensation, general liability, auto physical damage,
auto liability and property
• Appetite – Heterogeneous and homogeneous (i.e., construction, commercial bakeries,
distributors, energy services, transportation)
WEST
NORTHEAST
HEAD OF SALES
WEST Hampton, MN
Bob Newmarker
Bob Newmarker (Interim)
• Office: (617) 570-5905
• Cell: (617) 571-8160
• Email: bob.newmarker@zurichna.com
• Office: (617) 570-5905
• Cell: (617) 571-8160
• Email: bob.newmarker@zurichna.com
SOUTHEAST Myrtle Beach, SC
NORTHEAST Parsippany, NJ
David Beighley
Robert Fratarcangeli
• Office: (843) 423-5993
• Cell: (843) 714-1807
• Email: david.beighley@zurichna.com
• Office: (201) 337-3322
• Cell: (551) 697-3206
• Email: robert.fratarcangeli@zurichna.com
Programs
SOUTHEAST
92
Commercial Markets
Specialty Products
Global Corporate
Programs
Global Corporate
Global Life
93
Global Corporate
Captive Services overview
Zurich Captive Services helps corporate customers to integrate their new or existing
captives with the insurance programs being purchased from Zurich to structure a seamless,
cost-effective risk management program.
Zurich’s Sponsored Cell Captive provides a viable option to customers who may have
an appetite for the benefits of captive utilization with a reduced capital requirements
compared to forming a single-parent captive. The sponsored cell captive set up is simple
and it provides the advantages of reduced administrative costs with the protection of
segregating each participant’s risk capital from those of other cells.
Appetite
Whether the captive is a single-parent, group, agency or program captive, Zurich has
dedicated teams of professionals to service the needs of clients and their captives.
Services provided:
• Business resilience planning
• Property, casualty and marine
• Claims services
• Reinsurance
• Disability
• Risk Engineering services
• Enterprise Risk Management (ERM) services
• Supply chain assessments
and insurance
• Policy administration/fronting
Our value to customers
• Zurich delivers worldwide captive services via our global network reaching more
than 200 countries and territories
• Zurich works with captives in nearly every major captive domicile around the world
*2012 Business Insurance Innovation Award
(917) 534-4857
steve.bauman@zurichna.com
www.zurichna.com/captives
94
Global Corporate
• Zurich’s award-winning* Multinational Insurance Application (Zurich MIA)
provides greater assurance that captives will comply with local insurance
and premium tax regulations
• A Zurich-owned, Sponsored Cell Captive, Hoplite Reinsurance Company of Vermont,
Inc., offers multinational insureds a protected cell, loss-sensitive solutions for GL, auto
and foreign voluntary workers’ compensation. The Hoplite Cell facility can also be
adapted for utilization for other underwriting lines of business
• Industry recognition of Zurich’s Captive Services expertise three years in a row with
awards from Captive Review Magazine:
Contact
– 2014 “Insurance Company of the Year”
Steve Bauman
– 2013 “Collateral Service Provider of the Year”
Head of Captive Services
– 2012 “Fronter of the Year”
Zurich Global Corporate in North America
Casualty practice – solutions overview
Zurich is one of the global leaders in the delivery of casualty insurance solutions and
services for the needs of a diverse corporate customer base in North America and around
the world. Our unified Casualty Practice brings together Zurich solutions, capacity and
services for a broad range of domestic and international casualty customers, supported by
a global team of dedicated professionals in risk engineering, claims, medical management
and legal services.
Domestic casualty overview
Zurich’s Casualty Practice serves the primary, domestic casualty needs of a large and diverse
corporate customer base, primarily those with annual revenues of $750 million or more.
We help customers with greater casualty needs by providing tailored programs that focus
on reducing their Total Cost of Risk (TCOR).
Primary coverages
• Automobile liability
• General liability
• Workers’ compensation
Global Corporate
95
Casualty program structures
• Deductible, retrospective rating plans
– Paid loss, incurred loss, “pre-funded” cash flow options
– Aggregate stop loss, “clash” deductibles, “corridor” deductibles
– Excess of SIR (WC, GL and auto)
– U.S. “reverse flow” business for international/controlled master programs providing
consistency and dependability on a global basis
– Guaranteed cost programs in support of a master program
• Collateral options
– Letter of credit
– Zurich EZ Trust®
– Reg 114 Trust
– ACH credit
– Collateral buy-downs
– Collateral transition product
• Coordination with single-parent captives and other captive arrangements
Target classes
• Hospitality including gaming
• Food manufacturing
• Restaurants
• Professional employer organizations
• Temporary staffing
Global Corporate
96
International casualty overview
Zurich’s over 40 years of experience delivering international programs enables us to
provide centrally managed, casualty insurance programs that provide multinational
customers with consistent coverages, limits, terms and services in multiple countries.
Zurich manages over 7,000 international programs including local policies for 5,000
customers worldwide.*
*As of November 2015
Coverages
• General and product liability
• Workers’ compensation
• Motor fleet
Target classes
• Manufacturing (heavy and light)
• Financial institutions
• Real estate
• Service
– Engineering
– Information technology
– Consulting and related businesses
– Hospitality
– Motor fleet
– Telecommunications
Global Corporate
International casualty features
• Access to one of the largest global network in the industry, reaching more than
200 countries and territories, which enables Zurich to match customers’
international footprints
• Better control and continuity through a centralized approach to managing local coverages
• A dedicated transition team for each program, as well as service level agreements to
provide greater transparency and ensure requirements are met at every stage
• Tailored programs that align with customer-specific needs, including captives
• Consistent, global services provided by 2,000 professionals within Zurich dedicated to
Zurich International Programs
• Zurich’s award-winning* Multinational Insurance Application (Zurich MIA) that provides
greater assurance of program insurance and premium tax regulations wherever the
customer has exposures (also available as an iPad app)
• Award-winning** My Zurich Customer Portal providing 24/7 access to claims and program
data, risk engineering information, risk insights, and additional program reports
*2012 Business Insurance Innovation Award
**2014 Best’s Review Innovation Showcase
97
Casualty Customer Services
Risk Engineering
Globally, as of January 2016, Zurich has 900 risk specialists in 40 countries.
•
•
•
•
•
•
•
•
•
Delivers services supporting the broker/client relationship
Seeks to be a natural component to the client service strategy
Committed to open, transparent communication
Collaborative arrangements with brokers and producers
Risk Engineers dedicated to industry segments
In-depth benchmarking and analytic tools
Dedicated expertise for more than 25 distinct industries
Access to eTools, research and support
An integrated consulting approach that aims to provide a seamless customer
service experience
• A performance-driven culture you can depend on for consistent service delivery
• Business continuity plan assessment and consulting
Claims
• More than 3,000 claims professionals in North America; a network of more than
8,000 around the world
• Dedicated customer services coordinators*
• Forensic claims reviews
• In-house services
– Rehabilitation services
– Fraud investigation
– Quality assurance
– Legal network
– Leading-edge risk information
– Managed care and return-to-work services
technologies
– Recovery and subrogation
Global Corporate
• One of the claims resolution strategies can lead to lower ultimate costs for our
customers when compared with industry results
• Claims professionals focus on best practices that can help save money – prompt
investigation, thorough evaluation and effective negotiation
• Processes and services help claims professionals focus on helping customers save money
• Quality assurance program and continuous improvement philosophy most
effective strategies
• Dedicated customer service coordinators ensure the highest level of service
• Claims professionals average 10-12 years of experience, many possessing more than
20 years of specialized knowledge
*As of January, 2016
98
Casualty contacts
Brandon Fick
Larry Boyk
Head of Casualty Practice
Head of International Casualty
Zurich Global Corporate in North America
Zurich Global Corporate in North America
(215) 861-6787
(212) 861-6792
brandon.fick@zurichna.com
lawrence.boyk@zurichna.com
www.zurichna.com/en/prodsols/casualty
Global Corporate
99
Energy and marine overview
Zurich Energy and Marine offers large-scale solutions and capacity for domestic and
multinational companies engaged in energy, including oil, petrochemical, mining,
exploration, production and power generation. We are also one of the leading
underwriters of marine insurance solutions, serving customers in international trade,
marine construction, terminal operations or other marine-related businesses.
Property appetite
Onshore property
• Alternative energy (solar, wind, biofuels)
• Gas plants
• Hydroelectric plants
• Independent power producers
• Mining operations
•Oil
•Petrochemical
Exploration and production
• Mid-sized and large integrated energy companies
• Oil & gas lease operators
• On/offshore drilling contractors
Restrictions
• U.S. Gulf of Mexico wind peril (exploration and production)
Product breadth
• Onshore property coverages (available on a global basis) for property damage,
machinery breakdown and business interruption (time element) as a result of direct
physical loss or damage
• Exploration and production coverage, also available on a global basis, including
coverage for:
– Control of well and extra expense
– Loss of production income/loss of hire
– Offshore fixed platforms and pipeline physical damage
– Onshore and offshore drilling rig physical damage
Global Corporate
• Energy casualty coverages outside the U.S., including:
– Excess liability
– General liability
– Other available products: Marine (inland marine, cargo, hull and marine); Construction
(Builders Risk, wrap-up); Specialty lines (D&O, E&O, surety, trade credit and political
risk); Environmental Z Choice® (site), captive services and employee benefits
Casualty
Appetite
Most preferred
• Oil & gas – upstream, midstream and downstream
• Mining – coal and hard rock, above ground and below ground
• Utilities – power generation and distribution
• Alternative energy
Least preferred
• Propane / LPG
•Water/sewer
utilities
100
Product breadth
Lines of business, coverages and programs
• WC, GL, auto, umbrella ($25M capacity) and international
• WC coverages include USL&H and maritime
• GL coverages (both admitted and non-admitted options) include underground resource
and equipment coverage, owned and non-owned watercraft, failure to supply and
pollution liability endorsements with flexible reporting and discovery triggers
• Umbrella/excess coverages include A/B occurrence form, straight excess follow form,
high excess follow form, claims made and occurrence reported
• Admitted lead umbrella in all 50 states and have flexibility of writing non-admitted for
each policy
• Umbrella/excess coverage includes a $250,000 sublimit for casualty business crisis
expense regardless of fault arising from a casualty business crisis. The coverage responds
first dollar for such expenses
• Program structures include deductibles, matching deductibles / fronts, guaranteed cost,
SIRs and captive programs
• Other available products: Marine (inland marine, cargo, hull and marine); Construction
(Builders Risk, wrap-up); Specialty lines (D&O, E&O, surety, trade credit & political risk);
Environmental Z Choice® (site) and employee benefits
Alternative/renewable energy segment
• Middle, commercial and large-sized accounts (no minimum account premium requirement)
• Wind, solar, hydropower, biofuels, biomass, geothermal and ethanol sectors
• Manufacturing/distribution: products supporting the alternative energy sector
Energy primary casualty program structures
• Guaranteed cost programs
– Paid loss, incurred loss, “pre-funded” cash flow options
– Aggregate stop loss, “clash” deductibles, “corridor” deductibles
– Excess of SIR (WC, GL and auto) – No stand-alone excess WC
– ACH credit
– Collateral buy-downs
– Collateral transition product
Global Corporate
• Collateral options
– Letter of credit
– Zurich EZ Trust ®
– Reg 114 Trust
• Coordination with single-parent captives and other captive arrangements
International energy casualty
International includes master policies and programs, delivering solutions in 200+ countries
and territories, and the ability to match local limits to a master policy.
• Electric, gas and
cogeneration operations
• Energy service
contractors
•
•
•
•
Exploration companies
Gas plants
Mining
Oil companies
•
•
•
•
Oil refineries
Petrochemical plants
Pipelines
Utilities
101
Access to a vast range of programs:
• Zurich-owned Sponsored Cell Captive offers multinational insureds a protected cell,
loss sensitive solutions for GL, auto and foreign voluntary workers’ compensation.
This program provides the customer with the benefits of a captive without the
administrative burdens.
• International primary casualty – master policies and global programs
(5MM/10MM/10MM), foreign primary admitted and non-admitted GL, including time
element pollution, foreign admitted and excess auto liability and physical damage,
foreign voluntary workers’ compensation and employer’s liability
• Zurich’s award-winning** Multinational Insurance Application provides energy
customers with greater assurance that their insurance programs will align with local
insurance and premium tax regulations
• Award-winning My Zurich provides 24/7 access to claims and program data,
risk engineering information, risk insights, and additional program reports.
• Supply chain insurance, assessment and mapping
Mining Segment
• Middle, commercial and large-sized accounts ($200,000 account minimum premium)
• Hard/soft rock (above/below ground): natural minerals, metal and non-metal
• Coal (above/below ground): manufacturing, processing and prospecting
• Mining contractors and manufacturers
Oil and gas segment
• Middle, commercial and large-sized accounts ($100,000 account minimum premium)
• Upstream (onshore/offshore exploration and production): drilling, energy service
contractors
• Midstream: pipeline operators oil/natural gas, transmission systems, construction
contractors, storage facilities, LNG plants, blending, terminals
• Downstream: refining, maintenance, petrochemical
• Manufacturing/distribution: products supporting the oil & gas sector
Global Corporate
Power generation/utilities segment
• Middle, commercial and large-sized accounts ($100,000 account minimum premium)
• Power generation (coal, gas fired, hydroelectric): power plants, cogeneration, electric
utility, transmission
• Energy service contractors
• Manufacturing/distribution: products supporting the utilities sector
Value-added services available to qualified customers
• Absences management and return-to-work programs
• DOT Mock audits
• RiskIntelligence loss management and RiskImage® system
• Soft Tissue Injury Prevention Program (STIPP)
• Virtual Risk Manager® Fleet
• Zurich C.a.r.e® Directory Online
• Business continuity plan assessment and consulting
** 2012 Business Insurance Innovation Award
102
Marine
Appetite
Global Corporate Relationship and Market customers with a focus on cross selling to
current customers, as well as customers with the following profiles:
Ocean Marine
• Charterers
• Stevedores
• Distributors/wholesalers
• Terminal operators
• Importers/exporters
• Tug and barge operations
• Manufacturers
• Vessel builders/shipyards
• Passenger-carrying vessels, including
head boats, ferryboats and excursion boats
• Wharf owners
• Research vessels
• Shipbuilding and repair
• Marine construction
Inland marine
• Trucking companies, common and contract carriers in local and intermediate delivery
• Building contractors
• Street and road contractors, including bridge and elevated highway construction
• Municipal operations
• Quarries
Product breadth
• Bailees’ legal liability
• Cargo legal liability/carriers legal liability/air legal
• Cargo capacity up to $100M vessel/air
• Commercial hull and machinery/protection and indemnity (strong cross-sell
with Energy, Environmental and Construction)
• Commercial inland marine lines (contractors equipment; motor truck cargo liability)
• DSU (delay in start-up)
Global Corporate
• Inland transit (truck/rail)
• Marine umbrella/follow form excess liability (strong cross-sell with Energy,
Environmental and Construction)
• Motor truck cargo legal liability
• NVOCC/indirect air carrier
• Ocean cargo/air cargo
• Primary marine liability (strong cross-sell with Energy, Environmental and Construction)
• Stock throughput (STP)
• Warehouse legal liability
• Warehouse storage
• War risks/strikes, riots and civil commotion (SR&CC)
103
Value-added services available to qualified customers
Dedicated marine risk engineers worldwide who can consult on challenges such as
• Dock, terminal and port operations
• International cargo shipments
• Cargo storage, packing and delivery
• Container load and stow operations
• Contract labor providers
• Marine construction
• Business continuity plan assessment and consulting
Global Corporate
104
Customized Risk Engineering
The energy industry is too diverse and complex to ever offer a “template” solution to
our customers. Every company, every operation and location presents its own unique
operations and exposures. That’s why you’ll find our risk engineers on-site for up-close
and personal assessments helping you create risk management plan. Our risk engineers
are there to deliver what matters; when it matters most.
Key features of our risk engineering services include:
• An Account Engineer (AE), your single point of contact for designated energy
customers, helping customers develop customized service plans
• Risk engineers who average more than 15 years of industry experience; the majority
of our risk engineers have worked in the energy sectors that they service
• More than 900 risk engineers worldwide, 25 dedicated exclusively to energy in
North America*
• On-demand risk engineering tools available to qualified customers
On-demand risk services
Zurich can provide energy customers with a package of services to address specialized
risk engineering needs:
• RECAT (Risk Engineering Claims Analysis Template) – Analyzes customer claims data
to identify trends, and how to better focus loss control efforts
• eZ Transition® – Online analysis tool helps you determine the potential financial
benefit of implementing a return-to-work program
•The 10-4 Defense® Driver Training – An innovative, multimedia driver training system
to educate your employees on the psychological and tactical aspects of safe driving
• ZHA (Zurich Hazard Analysis) is a powerful methodology to systematically identify
various types of hazards or vulnerabilities and manage corresponding risks.
Leading companies use ZHA to strengthen internal processes and apply the same
methodology to key members of their external supply chain
Global Corporate
• Slips, trips and falls (STF) – A leading cause of worker injury in energy is slips, trips
and falls. Zurich can help identify and control the fundamental causes of STF with our
unique 10-point program. The program can be done at all locations from head offices
to facilities and sites
Security services
We have Certified Prevention Professional (CPP) specialists who:
• Conduct security assessments for various industries
• Review security policies and procedures
• Assess premise security systems
*As of January 2016
105
Our value to customers
• One of the few insurance providers with a single, dedicated Energy unit providing
insurance, risk engineering and claims solutions for gas, petrochemical, natural
resources, mining and power generation customers of all sizes
• One of the largest marine insurance providers, with over 300 global marine professionals
and specialized marine offices in 38 countries
• Zurich’s primary, excess and international energy and marine underwriters are all
part of one group working closely to provide integrated solutions to energy and
non-energy customers
• One of the few insurance providers to have international placement specialists
dedicated to the energy and marine space
• A global leader in the power generation segment, with property and casualty
underwriting teams in North America averaging more than 20 years of experience
• A dedicated marine recovery team to help maximize subrogation returns and improve
program results
• Business continuity plan assessment and consulting to help customers better understand
the risks they face and build effective strategies to mitigate them
• A global claims team of experienced professionals, including dedicated claims account
executives and qualified average adjusters to help settle energy and marine claims quickly
and efficiently
Global Corporate
106
Contact
Jeanne Jankowski
Head of Energy & Marine
Zurich Global Corporate in North America
(713) 787-5990
jeanne.jankowski@zurich.com
Julie Bolton
VP, Risk Engineering Energy,
Machinery & Marine Services
Zurich Global Corporate in North America
(713) 805-5234
julie.bolton@zurichna.com
Kevin Doyle
Head of Energy, Canada
Zurich Global Corporate in North America
(416) 586-6848
kevin.doyle@zurich.com
Jonathan McCoy
VP, Regional Property Manager
Onshore Property
Zurich Global Corporate in North America
(713) 787-7810
jonathan.mccoy@zurich.com
David Rhodes
Head of US Energy,
Excess and International Casualty
Zurich Global Corporate in North America
(713) 787-5991
david.rhodes@zurichna.com
Joe Tinetti
Head of Energy Property & Marine
Zurich Global Corporate in North America
(713) 787-5923
joseph.tinetti@zurichna.com
www.zurichna.com/zna/corporatebusiness/energy.htm
Global Corporate
107
Zurich International Programs overview
(Large and Multinational Corporations)
A Zurich International Program provides a single, consistent, multinational solution to
answer property, casualty, energy and marine exposures in more than 200 countries and
territories* with:
• A single master policy supported by locally issued policies
• A leading global network of experienced underwriting, risk engineering and claims
professionals who deliver the services you need everywhere you need them
• A global data network platform that connects all Zurich operations worldwide and
promotes consistent, efficient service
• A global program designed on sound underwriting principles and built to be transparent
for our customers
Appetite
• Commercial real estate
• Contractors
• Education
• Financial institutions
• Hospitality
• Manufacturing (heavy and light)
• Motor fleet
• Service
– Engineering
– Information technology
– Consulting and related businesses
– Telecommunications
• Directors and Officers, including
Side-A coverage
• Engineering lines
• Environmental impairment liability
• General and products liability
• Marine
Global Corporate
Product Breadth
• Corporate accident and business travel
• Motor fleet
• Professional liability
•
•
•
•
•
Property
Security and privacy
Energy
Workers’ compensation
Corporate crime
108
Our value to customers
• One of the largest global networks in the international program business, in more than
200 countries and territories
• Consistent processing, billing and other vital customer services around the world
• The Zurich Edge® property form, including language and wordings specifically designed
to help meet the needs of global property and highly protected risks customers
• Zurich’s suite of award-winning** tools to enhance the international program
experience. This includes the Zurich Multinational Insurance Application (Zurich MIA),
which provides greater assurance of program alignment with local insurance and
premium tax regulations, and My Zurich, an industry-leading customer risk information
portal placing vital risk data and analysis at the customer’s fingertips 24/7
• A global network of more than 8,000 claims representatives and hundreds of risk
engineers experienced in local languages and business practices
Contacts
William Porter
Head of International Sales & Distribution
Zurich Global Corporate in North America
(212) 553-5274
william.porter@zurichna.com
Larry Boyk
Head of Zurich International Programs, Casualty
Zurich Global Corporate in North America
(215) 861-6792
lawrence.boyk@zurichna.com
Global Corporate
Ausra Butikas
Head of Zurich International Programs, Property
Zurich Global Corporate in North America
(847) 605-6362
ausra.butikas@zurichna.com
International – (Large and Multinational)
zurichna.com/zna/international/largemultinational.htm
International – (Mid-size Business)
zurichna.com/zna/international/internationalmidsize/mid-sizebusiness.htm
* As defined under International Organization for Standardization (ISO)
**2012 Business Insurance Innovation Award for Zurich MIA and 2015 Business Insurance Innovation Award for
My Zurich
109
Private equity group overview
Helping you navigate today’s economic and regulatory uncertainties
Zurich understands there are risks inherent to every private equity or venture capital
operation. In an evolving regulatory and legal landscape with shifting economic
conditions, identifying both known and frequently hidden risks in your operation
and protecting the interests of your firm and its general partners has become
particularly complex.
The seasoned professionals of Zurich’s Private Equity Group aim to understand the
dynamics of your business and can assist you with the following operational risk
management solutions:
• Management liability insurance, including general partnership liability, employment
practices liability, fiduciary liability and cybersecurity coverages tailored to support your
firm’s business objectives and strategies
• Alternative risk management solutions including Integrated insurance programs and
captive services geared to the needs of private equity, venture capital firms and their
portfolio companies
• A broad portfolio of solutions encompassing various line of business Zurich writes as a
group, including transactional liability, property, casualty, credit risk analysis, cyber risk,
as well as supply chain insurance and assessment, Enterprise Risk Management (ERM)
consulting, and Total Risk Profiling (TRP).
• Priority attention and customized services when rapid response and flexibility are vital to
smooth, often time-sensitive transactions
Contacts
Andy Peterson
Head of Private Equity
Zurich Global Corporate in North America
(212) 553-5433
andy.peterson@zurichna.com
Jamie Taylor
Head of General Partnership Liability
Zurich Global Corporate in North America
(212) 553-5460
jamie.taylor@zurichna.com
Terje Lovik
Private Equity Business
Development Leader
Zurich Global Corporate in North America
(917) 534-4630
terje.lovik@zurich.com
Blake Chauvin
Private Equity Business
Development Leader
Zurich Global Corporate in North America
(415) 538-7299
blake.chauvin@zurichna.com
Global Corporate
Our value to customers
• Seasoned professionals who understand the dynamic private equity industry and the
economic, legal and regulatory factors that can influence your business
• A multidisciplinary underwriting unit that can evaluate risk from a range of perspectives
• Access to key Zurich decision makers in executive leadership, underwriting, claims,
credit, asset management and risk engineering roles
110
Strategic risk solutions overview
Zurich’s Strategic Risk Solutions Group specializes in multi-year programs that allow
our customers to spread a single block of coverage across multiple lines of business.
Appetite
• Food purveyors and distributors
• Global retailers
• Healthcare providers
• Manufacturers
• Power and Energy providers
• Technology companies
Restrictions
No SIC restrictions, except restricted classes and high hazard
(i.e. pharmaceutical, investment banking)
Product breadth
• Integrated programs (two or more LOB) – including but not limited to:
–
–
–
–
–
Property – primary or excess
Casualty
Management liability – primary or excess
Basket aggregate (retention stop loss)
Non-traditional risks
– Any other LOB that Zurich writes as a group
Our value to customers
How do customers benefit?
• Flexibility, reduced volatility and increased stability
Global Corporate
How do integrated programs deliver?
• Multi-year/multi-line policies
• More efficient use of insurance capacity
• Ability to incorporate alternative risk transfer approaches
• Catastrophic limits spread across multiple lines
• Coverage for a myriad of exposures in a single solution
• Creates a strategic risk financing platform for capital management
• Basket aggregate coverage provides protection across retentions
• Administrative efficiency
• Optimization of retentions
• Knowledge, people and products to address tough risk management challenges
111
Contacts
Todd Cunningham
Head of Strategic Risk Solutions
Zurich Global Corporate in North America
(212) 553-3336
todd.cunningham@zurichna.com
Larry Marcus
Head of Structured Programs, Strategic Risk Solutions
Zurich Global Corporate in North America
(917) 534-4604
larry.marcus@zurich.com
Jane Veeder
Head of Integrated Programs
Strategic Risk Solutions
Zurich Global Corporate in North America
(212) 553-5219
jane.veeder@zurichna.com
www.zurichna.com/en/prodsols/srs
Global Corporate
112
Property overview
A broad range of domestic and international solutions and risk engineering
services for the property exposures of mid-sized, large and multinational corporate
customers, including:
• Equipment breakdown
• Global property and captive programs
• 100% and layered programs
Appetite
• Biotech
• Chemical/pharmaceutical
• Computer/high tech
• Financial
• Food and beverage
• Electrical/electronics
• Entertainment
• Hospitality
• Institutional organizations
• Machinery and equipment breakdown
• Manufacturing
• Metalworking
• Municipalities
• Real estate
• Retail
• Telecommunications
• Textiles
• Universities and higher education
Global Corporate
113
Product breadth
Zurich Edge®
• Coverages, limits and flexibility make this form one of the leading all-risk global property
coverage forms
• Simplified policy language with various limits, sub-limits and key coverage incorporated
within policy declarations for utmost flexibility
• Can be used for global property programs and property fronting arrangements
• Supported by Zurich’s global network of experienced risk engineering and
claims professionals
• Equipment breakdown coverage is built into our Zurich Edge® policy form
and is automatically included in Zurich policy property policies
Contacts
Richard Montminy
Head of Property
Zurich Global Corporate in North America
(212) 553-5790
richard.montminy@zurichna.com
zurichna.com/property
Global Corporate
114
Supply chain risk assessment and insurance overview
Zurich Supply Chain Risk Assessment helps customers understand and quantify the
potential loss and extra recovery expenses from the disruption of suppliers and/or supplies.
It also offers insight into critical supplier exposures and gives recommendations that may
help mitigate the negative impacts that are likely to result from supplier disruption.
Zurich’s suite of supply chain and BI/CBI modeling tools* can also help customers set more
accurate contingent business interruption limits.
Zurich’s supply chain insurance provides “all risks” coverage, which is not restricted to
property damage, because physical damage is historically not one of the most frequent
causes of interruption. The supply chain insurance can cover supplier tiers and can finance
extra recovery expenses. It can also offer the option of a pre-agreed claims methodology
to increase transparency, certainty and speed of claims. It can complement and fill gaps
in other coverages (business interruption, contingent BI, political risk, marine and trade
credit), helping to fortify risk management programs.
Appetite
• Chemical
• Food processing
• High-value retail
• Logistics
• Manufacturing (especially high-tech)
• Pharmaceutical
• Private equity
Global Corporate
Product breadth
• “All risk” coverage does not require a loss of income or physical damage
• Agreed limits per supply and supplier and an agreed pre-loss calculations option, based upon
a collaborative effort with customers to gauge and quantify specific financial impacts
• Limits based on anticipated loss of output and/or increased cost of working for
each supplier
• Limits can range up to USD 100M per supplier
• Maximum indemnity period 12 months, beginning from first reduction in supply
or from first notification of circumstances which lead to a reduction in supply
• Could cover issues like cyber outages (the cause of over half of recent supplier
disruptions), insolvency, strikes, transportation issues, regulatory changes, utility/fuel
problems and more
• Could cover sub-tier suppliers (40% of disruptions occur because of suppliers’ suppliers)
• Can be in a captive
*2011 Business Insurance Innovation Award; 2014 “Best Global Supply Chain/Trade Disruption Insurer,”
Global Finance Magazine
115
Our value to customers
• Provides customers with a deeper understanding and quantification of the risks and
consequences of an interruption of the most critical suppliers and interdependencies in
the supply chain
• Identifies mitigation actions which can effectively reduce the likely frequency and cost of
supply chain failure
• Provides customers with more holistic coverage for their business operations and
products by adding supply chain insurance to existing property, BI, CBI, trade credit,
political risk, marine, product liability and other lines
• Focus on quantifying the impact of supplier non-delivery and extra recovery expenses
• Provides details for potential loss scenarios and includes a value flow map to help define
interdependencies and pinch points
• By utilizing your captive’s risk portfolio, obtain additional SC (re)insurance capacity and
more efficient cross-class capital allocation. Captives can also provide an alternative path
of “funding” for a supply chain risk assessment and supply chain coverage and mitigate
budget discussions
Contacts
Richard Montminy
Head of Property
Zurich Global Corporate in North America
(212) 553-5790
richard.montminy@zurichna.com
Linda Conrad
Head of Strategic Business Risk Management
Zurich Global Corporate in North America
(410) 664-5207
linda.conrad@zurich.com
Global Corporate
Supply Chain and ERM
zurichna.com/en/prodsols/property/bussols#supply
Supply Chain Risk Insights
supplychainriskinsights.com
116
Commercial Markets
Specialty Products
Global Life
Programs
Global Corporate
Global Life
117
Global Life North America, Corporate Life & Pensions
overview
Today, a growing number of employers require cost-effective and comprehensive benefit
solutions to satisfy the diverse needs of their workforce at both a domestic and global
level. Corporate Life & Pensions (CLP) has the products to meet the needs of the domestic
and multinational employer. We offer tailored group employee benefit solutions to
U.S.-based corporations that help address the market needs for both domestic and
globally mobile employees.
Our growth areas include:
• Absence management
• Group life insurance
• Group disability (administrative services only and fully insured)
• Integrated disability management
•Captives
• Multinational pooling
Our coverages include:
• Absence management services to reduce employer’s administrative burdens related to
compliance, absences and facilitation of the employee leave and return-to-work process
• Group life and disability programs for both domestic and globally mobile employees,
including coverages for U.S. expatriates and third country nationals of U.S.-based
policyholders
• Global Employee Benefit Programs, including multinational pooling, captive fronted
and reinsured
• Fronting and reinsuring risk to captives of U.S.-based policyholders
Group life and disability coverages issued in New York are issued by Zurich American Life Insurance Company of New
York, a New York domestic life insurance company located at its registered home address of One Liberty Plaza, 165
Broadway, New York, NY 10006. In all states except New York, insurance coverages issued in the United States are
issued by Zurich American Life Insurance Company, an Illinois group life and disability insurance company located at
its registered home address of 1400 American Lane, Schaumburg, IL 60196.
The information enclosed is intended as a general description of certain types of insurance and services available
to qualified customers. Certain products, contract terms and services may not be available in all states or may vary
by state.
Global Life
118
Captive solutions overview
There is an increasing desire for companies to finance employee benefits through their
captive insurance companies. With over 25 years of experience working with captives and
the necessary underwriting experience, Zurich is one of the only U.S. carriers who can
underwrite employee benefits, liability and property insurance into a single captive, which
enables greater financial control for the customer.
Appetite
• Large and medium domestic and U.S.-based multinational companies
Product breadth
Zurich captive programs provide financial advantages through a variety of services such as:
underwriting, local policy issuance, premium transfer and claims handling.
Value-added services available to qualified customers
Fronting and reinsuring risk to captives of U.S.-based policyholders
Our value to customers
• Offer enhanced cash flow to the client
• Improve yields by self-management of premium, reserves and excess margins
• Provide captive portfolio diversification
• Offer increased flexibility in plan design
• Enhance underwriting flexibility (guaranteed issue limits, etc.)
• Eliminate insurer’s risk charges
• Greater corporate control over plan utilization
Contacts
James Cortiglia
Global Benefits Sales Vice President
Global Life North America
347-254-2551 (mobile)
james.cortiglia@zurichna.com
Christopher Doyle
National Head of Sales & Client Relations
(978) 567-9599
christopher.doyle@zurichna.com
zurichna.com/zna/benefits/solutions/captivesolutionz.htm
Global Life
119
Group life, disability and absence management overview
Employee benefits can be used by companies to attract and retain top talent. But the
ever-changing regulatory landscape is making it increasingly difficult to manage and
administer them correctly. Zurich is positioned to underwrite group life and disability
benefits for employees and to manage the disability and absence process on an
employer’s behalf while fostering a positive employee experience.
Appetite
Most preferred
• Large domestic and U.S.-based multinational companies
Moderate preference
• Medium-sized domestic and U.S.-based multinational companies
Product breadth
Absence management
• Leave management and administration
• Integrated disability management
• Return-to-work program administration
• Self-administration services
Group life and accidental death and dismemberment
• Basic (employer funded) and supplemental (employee paid) plans
• Dependent spouse and child coverage available
Long-term disability
• Available on a fully insured or administrative services only (self-insured) platform
• Basic (employer funded) and buy-up (employee paid) plans available
• Work incentive and residual definitions of disability are standard
• Rehab and social security assistance is standard
• Multiple options for elimination period and benefit of duration
Short-term disability
• Available on a fully insured or administrative services only (self-insured) platform
• Multiple waiting periods and benefit durations available
• Own job and residual definitions of disability
Global Life
120
Emergency travel services
• Worldwide emergency medical, health, security and travel assistance
• Evacuation and repatriation included
• 24/7 medical call center staffed with physicians, RNs and travel assistance specialists
available 365 days a year
• Services available in over 44 languages and across five continents
Value-added services available to qualified customers
• Employee assistance program (EAP) and work-life services
Our value to customers
• Compliance and workforce productivity focus through a flexible, outcome driven
approach to disability and absence management
• Offer group life and disability benefits for both domestic U.S. and globally mobile
employees under one group policy
• Deliver data and analytics that provide meaningful and actionable insights, such as
why events occur
• Provide global employee benefit programs
• Deliver a core package of employee benefits using a cost-effective and efficient approach
• Programs similar in style to domestic U.S. benefits, when appropriate
Contacts
John Miskel
Head of Corporate Life & Pensions
Global Life North America
(954) 328-1888
john.miskel@zurichna.com
Christopher T. Doyle
National Head of Sales & Client Relations
Global Life North America
(978) 567-9599
christopher.doyle@zurichna.com
Scott A. Beeman
Head of Group Life, Disability and Absence Strategy
Global Life North America
(203) 915-4109
Global Life
scott.beeman@zurichna.com
121
Pooling solutions overview
Multinational pooling can help reduce the cost of employee benefits plans by providing an
option that allows for grouping multi-country, local benefit insurance contracts into one
experience-rated pool. At the local level, benefits are provided and the insurance contracts
are unaffected. On the multi-country scale, it works as if the employer has one
experience-rated insurance product.
Appetite
Most preferred
• Large companies with employees in U.S. and outside U.S.
Product breadth
The following group insurance benefits can be included in a pooling agreement:
• Life and survivor benefits
•Disability
• Accidental death and dismemberment
•Health
• Combined contracts (risk and retirement savings in the same contract)
Value-added services available to qualified customers
• The Zurich Global Employee Benefits Solutions offer over 30 years of multinational
pooling experience and access to a global network of market-leading local insurance
companies in around 115 territories and works with a mixture of Zurich-owned
companies and network partners where Zurich does not have a local presence
• We can offer tailored pooling systems to suit a company’s individual requirements
including captive solutions, while providing transparent, detailed management information
• Additional value-added services include:
– Range of stop loss options and levels for the pool or captive
– Appetite and ability to reinsure up to and including 100% to the captive
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Our value to customers
• Cost management – helps keep plan costs under control on a worldwide basis
• Cost savings can help fund other employee benefits
• Positive claims experience results in the payment of an international dividend to the
parent company
• Align benefits at a group level
• Flexible underwriting by Zurich Global Employee Benefits Solutions, through its network
partners is able to waive underwriting requirements such as medical evidence up to a
certain limit
• Centralized reporting capability provides transparent, detailed benefit plan information
per country, down to individual contract level
• Worldwide presence via Zurich units and foreign partners can provide coverage in
around 115 territories and works with a mixture of Zurich-owned companies and
network partners where Zurich does not have a local presence
Contacts
Guy Worsey
Vice President, Multinational Pooling & Captive Programs, Corporate Life & Pensions
Global Life North America
(973) 394-5283
guy.worsey@zurichna.com
zurichna.com/zna/benefits/Solutions/poolingsolutionz.htm
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Zurich
1400 American Lane, Schaumburg, IL 60196-1056
800 382 2150 www.zurichna.com
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