Fujitsu America, Inc.
“Fujitsu America will provide world-class innovative business and IT
solutions to increase our customers’ competitiveness. Based on our
industry expertise and global capability, these solutions integrate
Fujitsu intellectual property in the areas of software, hardware and
services with those of our partners.”
Farhat Ali
President and CEO
Fujitsu America
A Solid Foundation
The parent company of Fujitsu America is one of the most successful engineering and
electronics organizations in the world. Founded in 1935 in Kawasaki, Japan, Fujitsu
Limited has grown into a thriving global network.
Fujitsu Limited is a leading provider of IT-based business solutions for the global
marketplace. With approximately 170,000 employees supporting customers in 70
countries, Fujitsu combines a worldwide team of systems and services experts
with highly reliable computing and communications products and advanced
microelectronics to deliver added value and a competitive edge to customers.
Fujitsu Limited:
* Is the world's fourth-largest
IT services provider and is
number one in Japan.
* Ranks among the world's
top providers of servers.
* Includes nearly half the
Fortune Global 500
corporations as clients.
* Owns over 34,000 patents.
* Is included in the Dow Jones
Sustainability Indexes.
* Has revenue of $53 billion
for FY 2008.
Fujitsu also recognizes that environmental protection is a vitally important business
issue. In December 2007, the Fujitsu Group announced its Green Policy Innovation
project to support customers in reducing their environmental load. This project
uses the environmental technology and know-how possessed by the Group to
provide Green IT that reduces the environmental load imposed by customers
and society, including the emission of CO2. In promoting this project, the aim
is to reduce CO2 emissions by 7 million tons or more* over the four years
from fiscal 2007 through fiscal 2010.
* Estimated CO2 emission reductions in Japan possible through application of proprietary methods
from Fujitsu based on projected future sales levels of major platform products and specified
Fujitsu products developed as environmentally friendly solutions.
As early as July 2006, Fujitsu instituted several green initiatives
to safeguard the environment, including:
ISO 14001-2004 Certification –A voluntary, internationally
accepted standard that defines requirements for
establishing, implementing and operating an
environmental management system (EMS).
RoHS/WEEE Compliance – RoHS seeks to reduce the
environmental impact of electrical and electronic equipment
by restricting the use of certain hazardous substances.
Product Recycling Program – The program offers Fujitsu
customers a used IT product take-back service. More than
40 percent of Fujitsu customers currently use the service.
Green Infrastructure Solution – The solution optimizes the energy efficiency of facilities across Fujitsu Limited subsidiaries
that house customers’ IT equipment, including buildings and machine rooms as well as incidental facilities.
The project aims to achieve a cumulative reduction of more than 7 million tons of carbon dioxide (CO2) across all
Fujitsu Limited companies from fiscal 2007 through fiscal 2010.
Fujitsu America
Drawing from this global knowledge and expertise, Fujitsu America can offer high-quality solutions to clients in North,
Central, and South America, the Philippines and India.
Fujitsu America is one of the top IT companies in North America. We provide our clients an extensive set of IT products
and services that range from customer services, infrastructure services, consulting and integration, application
services, industry solutions, managed services, and retailing solutions, to enterprise platform technologies such
as servers, software, and PCs. Additionally, this gives our global clients, who increasingly require integrated IT
capabilities to support their North American operations, a significant edge over their competitors. We bring to
our clients world-class operational efficiencies from an organization that is more strategically focused, simpler in
structure, and more effective in operation by focusing on these three primary business areas:
•Business Solutions—providing management consulting, application-related service practices, and industry
solutions focused on the marketplace.
•Platform Products—offering business process management and SOA software, best-in-class mobile and desktop
computer products, Intel®-based servers and SPARC® compliant, Solaris™ compatible servers.
•IT Services —providing customer services, infrastructure serves, integration services and retail solutions.
Business Solutions
Pervasive Retailing™
Connecting Technology to Consumer Purchasing
Fujitsu America has created a seamless interactive environment in which consumers can research, shop, and buy
using a personalized graphic user interface anywhere, anytime. We like to call it “Pervasive Retailing.” Today,
our lives are touched by hi-tech innovations which are rapidly becoming a normal part of our daily lives.
With ever-increasing user adoption, we are living in a pervasive technological era.
Through Fujitsu intuitive retailing technology, consumers are more conveniently connected to purchasing power
allowing retailers to expand their business reach and market share.
Retail Solutions
Fujitsu collaborates with retailing companies to aggressively enhance the customer experience, reduce their costs and
facilitate consumer interactions thereby improving their profitability. The Fujitsu Pervasive Retailing approach enables
companies to minimize the time, cost, and risk of creating interoperability between disparate applications and devices
that support a multitude of consumer touch points. Our offering includes application software, point-of-sale store
technology, self-checkout systems, self-service systems and multi-vendor managed services.
Point-of-Sale Hardware
Fujitsu lowers the total cost of ownership for retailers through flexible, scalable and serviceable platforms for multiple
customer touch points as well as the back office operations. Solutions include Fujitsu terminals, scanners, printers,
and displays.
Application Software
The Fujitsu POS Software solution GlobalSTORE along with enterprise applications CustomerCENTER, ValuCENTER,
ReturnCENTER, and Store Center deliver powerful functionality and benefits to any retailers store operations. The
Fujitsu Pervasive Retailing framework enables software integration for competitive differentiation—providing the
framework and applications that deliver customer satisfaction through multiple touch points.
Self-Checkout
Branded U-Scan, Fujitsu offers a complete range of self-checkout solutions to help retailers (from convenience to
superstore) efficiently manage orders of any size (express, medium, or large). So orders of any size can be easily
facilitated using the Fujitsu full line of self-checkout solutions.
Self-Service
Fujitsu self-service solutions (Univations) can improve service to customers and influence purchasing decisions.
Self-ordering solutions are the perfect complement to an existing point-of-sale system and the multi-purpose,
self-service kiosks are ideal for ordering, payment, gift card dispensing and much more.
Wireless Mobile Solutions
Fujitsu offers handheld computers and software used for wireless retail store systems and mobile retail applications.
The iPAD wireless handheld device performs numerous activities that increase flexibility, save time, and improve
customer service.
Managed Services
In addition to meeting basic service-level agreements (SLAs), Fujitsu Managed Services have redefined operational
excellence in the area of hardware maintenance to include improved business operations. Our strategic portfolio
includes four distinct solutions—hardware maintenance, helps desk augmentation, professional services
management, and rollout management.
Consulting and Integration
Fujitsu America has a goal to increase business performance and flexibility through agile business solutions
and services.
This reflects our commitment to providing unprecedented business value by helping our clients plan, implement,
operate, and manage flexible, adaptive, reliable, and high performance business solutions which will enable
them to achieve their business objectives.
Fujitsu has built a comprehensive suite of consulting and integration services, which together support delivery of
the definitive customer experience. From mapping the customer journey by building a relevant operating model
and IT architecture, to ensuring that the benefits of IT-enabled changes are measured and delivered, we always
focus on the needs of you and your customers.
Each of the following areas is supported by a suite of practical and innovative consulting offerings with real and
measurable business benefits:
Business Strategy
Using strategic planning workshop techniques and our own research and analysis, we work with retail leadership
to confirm the customer experience strategy and to ensure it is understood in tangible, customer-relevant terms.
Customer Journey to Technology Roadmap
Using innovative workshop techniques, we work with category managers, marketing controllers, and store operations
managers to map the customer journey from need to transaction. We can also assist these controllers and managers
with after sales service, in and across channels.
Integrated Multi-Channel Operations
Getting the right operating models, channel integration, and supporting IT architecture is critical to delivering a
differentiated customer experience. We use our proprietary methodologies e.g., Lean Toolkit and Sense and
Respond for Service, to design and deliver the right organization, processes, and IT infrastructure to match
the positive customer experience required.
Solutions, Benefits, and Change
With our own solutions and those of our partners, we work with retailers to deliver tangible improvements in performance
and reductions in cost to support the delivery of the definitive customer experience. Examples include:
•Trading Intelligence, an application to help retailers leverage business intelligence
•Workflow solutions, which deliver actionable insight to category managers, store managers, and marketing analysts
to optimize price and promotions, and improve product ranging and resource allocation.
Practices
The benefits of letting Fujitsu help you implement application-related service practices are:
•Faster time-to-solution implementation
•Improved operational efficiencies
•Lower TCO for application deployments and management costs
•Optimized business intelligence
•Improved project management predictability and lower costs using Macroscope®* tools
*Macroscope®, is an integrated suite of business and IT methods, which helps Fujitsu IT consulting and integration
and clients deliver maximum value from business transformation initiatives.
Global Reach and Worldwide Resources
The Fujitsu America global delivery model can be tailored to meet your unique requirements. Regardless of engagement
size, Fujitsu can supplement and complement your staff’s skill-set with project and staff augmentation services. We can
assure repeatable, efficient, and high quality delivery through our world- class assets and tools. Our clients can also
leverage the benefits of our offshore capabilities by using a staged approach by moving services from Fujitsu Solution
Centers to off-site resources and project management. This flexibility can also be used to move from offsite to offshore
with a complete range of programs, project management, and specialized resources.
This chart shows the challenges and the solution Fujitsu America can provide.
Business and IT Challenge
Fujitsu Solution
Improve management of client relationships
CRM Business Intelligence
Proactively govern performance and compliance
Enterprise Risk management and Enterprise
Compliance and Content Management
Free up legacy budgets to invest in growth
Legacy Modernization Services
Align IT to deliver maximum business value
Business/IT Value Alignment Services
Macroscope Methodology
Maximize value from ERP and application investments
Full Life cycle Assessment, Optimization,
Upgrade Customization Services
Reduce development and operational costs of new Application Development and Management
applications
Services
Application Managed Services
Increase enterprise agility and innovation
Business Process Management Services
Automated Process Discovery Service
Change Management Services
Reduce complexity and ensure fast technology ROI
BPO Services, Call Center Services
Project Management Services
Hosting and Security Services
Fujitsu Platforms
Fujitsu America offers a wide range of enterprise hardware and software products designed to help you maximize
the value of your IT infrastructures. Through our TRIOLE® strategy, we offer a complete line of scalable and
reliable servers, storage, and software solutions, providing an adaptive and flexible customer IT infrastructure.
We also offer quality, high-performance mobile and client computers for those who demand only the best
from their computer investment.
TRIOLE solutions are based upon the following core technologies:
Virtualization
Virtualization separates customer application services from explicit association with hardware devices.
A software abstraction layer allows the end-user and IT administrative personnel to view the hardware that
hosts their business applications as a pool of virtual resources.
Automation
Working within a virtualized pool of resources, automatic operations minimizes the administrative workload of
maintaining the business application services. At all layers of the IT infrastructure, automatic operations detect
and respond to events that may affect business operations. The automatic operations range from self-repairing
hardware to automatic load balancing of resources to maintaining service-level objectives.
Integration
Integrating the automatic virtualized resources together is the key to the TRIOLE strategy, in that the integration
provides Fujitsu with a means to tie a range of products from disparate vendors into a unified whole. It is within
the context of integration that the virtualized and automated elements of the IT infrastructure provide a cohesive
solution to address the customer’s business needs.
Notebooks and Tablets
Fujitsu Life Book® notebooks deliver quality and high performance with an added emphasis on usability and TCO.
As a leader in the tablet market with our Stylistic® slate PCs and LifeBook convertible PCs, Fujitsu has the most
complete line of pen-enabled solutions to answer the broadest range of application requirements. Most of the
Fujitsu notebook and tablet computers comply with the new stricter ENERGY STAR® 4.0 guidelines, and Fujitsu
is an early participant in the Climate Savers Computing Initiative**.
**The Climate Savers Computing Initiative brings together industry, consumers and conservation organizations to
significantly increase the energy efficiency of computers and servers. Visit http://www.climatesaverscomputing.org/
Desktops
With uncompromising power and performance, the new ESPRIMO® Green PCs from Fujitsu are among the first in
the industry to offer environmentally friendly PCs with low hazardous materials content. The CELSIUS® line of
workstations is designed for applications where only the fastest system will do.
Servers
The PRIMERGY® line of servers distinguishes itself with superior performance and exceptional scalability. From
single-processor systems to 16-way and blade servers, these Intel®-based servers deliver the right computing
power for all applications.
The super green PRIMERGY entry-level tower server provides low power consumption, space saving design,
and whisper-quiet operation without sacrificing performance or reliability. It also reduces CO2 emissions by
37% throughout its lifecycle. Its Cool Safe Design increases cooling efficiency the same way it does in the
PRIMEQUEST® line of servers.
PRIMEQUEST servers integrate the robust performance of the Intel Itanium® 2 Processor together with a
Fujitsu-designed memory and I/O subsystem, producing an excellent platform for running mission-critical
Red Hat, Novell SUSE Linux, or Microsoft® Windows® Server applications.
Fujitsu SPARC Enterprise™ servers deliver mainframe-class system architecture at open systems’ prices.
With symmetric multiprocessing (SMP) scalability from one to 64 dual processors (128 cores), memory
subsystems as large as 2 TB, and high-throughput I/O architectures, Fujitsu SPARC Enterprise servers
easily perform the heavy lifting required by consolidated workloads.
Storage
ETERNUS® Open System Storage systems are designed to meet the most demanding mission-critical requirements
of today’s business environments.
Our cutting-edge, entry-level storage systems can provide enterprise-class reliability. Their expandability and
functionality provide an excellent cost-to-performance ratio. By leveraging industry-leading technology, they
meet demanding system requirements in a compact, eco-friendly design. Covering a wide spectrum from
SMBs to Enterprise users, Fujitsu offers the ideal solution to your storage requirements.
The higher end ETERNUS models offer truly unique features that address some of the hottest IT challenges of today.
These resolutions include: data security at the drive level, tremendous cooling benefits, and Massive Array of
Idle Disks (MAID) which conserves energy by powering down when not in use.
Software
The Fujitsu Interstage® Business Process Management (BPM) Suite helps companies continuously visualize and
optimize their processes to aid business improvement, innovation, and transformation while ensuring that business
governance is in place. Companies can quickly visualize the “as-is” process as it “really-is” with Fujitsu innovative
Automated Process Discovery service and then iteratively optimize these processes using the Interstage BPM Suite.
By coupling process visualization and improvement methodologies and services with software, we support our
corporate philosophy of helping customers with business improvement and transformation through Field Innovation.
The Fujitsu XBRL offerings, including Interstage XWand, help companies meet their immediate financial reporting needs
while preparing them for sustained compliance and improved financial governance. Fujitsu is among the founding
members of the XBRL international consortium and continues to drive the development of the XBRL specification and
its adoption across the financial reporting ecosystem. Early adopters of Interstage XWand include the Tokyo Stock
Exchange Group, Incorporated, the Financial Supervisory Service in Korea, Financial Services Agency in Japan, Bank
of Spain, Merrill Corporation, TKC Corporation, Dynaxys, Clarity Systems, and United Technologies Corporation.
IT Services
Fujitsu America offers enterprise clients a wide range of strategic services, including Infrastructure, Customer,
and Desktop Services as well as a solution development service. For these services, Fujitsu is highly regarded
as a solutions provider around the globe.
We have identified the services required to accommodate your needs and keep you in step with ever-changing
business requirements.
Infrastructure Service
Business Simplification—Transforming Your Business Processes
You can energize your organization’s performance and enhance its operational effectiveness with business
simplification solutions from Fujitsu. Business simplification enables you to re-engineer and restructure your
business processes and IT operations, adding operational quality, while eliminating inefficiencies. It also
enables a CEO to go beyond basic operational improvements and aim for true, end-to-end convergence
of the business and information technology infrastructure.
Our consultants will help your organization address a broad range of transformational issues caused by mergers,
acquisitions, rapid growth, or urgent downsizing.
IT Simplification—Optimizing Your IT Assets and Managing Growth
IT simplification enables your organization to optimize IT assets, capabilities, and infrastructure to meet the changing
demands of your marketplace. Our IT simplification services help your organization proactively manage IT growth,
rationalize operational technology spending, and confidently plan for future technology changes.
Microsoft-Enabled Applications—Extending the Value of Your Microsoft Infrastructure
Using enterprise solutions from Fujitsu, you can create a consistent strategy for deploying quick and cost-effective
IT solutions with Microsoft-enabled applications and .NET. Our .NET solutions will help you combine existing IT
infrastructures and Microsoft-enabled applications into a competitive advantage. Unlock the potential of your
organization's IT infrastructure with our platform-level integrations and take advantage of single sign-on, focused
portals, Vista support, and collaboration, and presence features.
Customer Service
Service Desk Services—For Low-Cost, High-Performance, Service Desk Solutions
You can drive service desk operational success with innovative solutions from Fujitsu. Our team delivers high service
quality and the lowest ongoing operational support costs using traditional, offshore, onshore, and home-shore
delivery methods that all customer service executive directors seek. Our service desk solutions simplify complex
operational planning processes, helping your organization accurately forecast business needs, technology
requirements, and project specifications for a more successful service desk environment. Our extensive service
desk development capabilities, implementation experience, and ongoing operational support services deliver
many benefits—from cost reduction to effective change management.
System and Product Integration—Implementing an IT System that Meets Your Needs
Fujitsu provides innovative yet affordable ways to bring your isolated, inefficient applications into the mainstream.
An effective IT system can be implemented by leveraging our long and successful history of delivering application
development and integration solutions. Our skilled practitioners possess strong industry experience, system
integration expertise, and a thorough understanding of the Microsoft and Java development platforms. Using
our wide knowledge of enterprise-level patterns and practices as well as our well-defined processes and
development methodology, we will help you create and implement a solution that best meets your business
needs. We also create, support, and enhance custom-developed and web-based packaged applications,
including second-level business service desk capabilities.
Desktop Services
Fujitsu can bring you all the benefits of a high-quality, reliable desktop service at a low cost per user, per month.
We provide a highly flexible managed service designed to relieve the burden on your IT team and give your end
users the right tools and services to help them deliver a high quality, consistent customer experience.
We take responsibility for the management of your desktop computing environment across the full lifecycle to
improve efficiency, productivity, and reliability. From the procurement of new desktops to asset management,
from desktop application management to the provision of a multi-lingual service desk, we take care of your
end users and deliver a service in tune with your changing business needs.
•Reduce your desktop costs by up to 20%, saving you budget to invest in more strategic initiatives.
•Ensure full accountability with business - outcome-based service agreements and a predictable low cost
per user per month.
•Improve end-user service levels by leveraging industry best-practice standards and tools for ISO/IEC 2000
compliance.
•Improve the experience you deliver to your customers by arming your end users with the tools and services
they need to stay productive and customer focused.
•Reduce your carbon footprint by using greener, energy efficient desktops and intelligent, remote support.
•Free in-house skills and resources to focus on delivering greater value back to your business.
•Remove the headache of hiring new staff and purchasing new IT equipment to support your end-users.
•Stay aligned with changing business needs through our unique approach to service support.
Solution Development
Information Simplification—Making Information Visible and Easily Accessible
Find efficient ways to unlock your information silos, boost knowledge sharing, and streamline data delivery.
Our information simplification solution enables your organization to quickly and easily find business-critical
data scattered throughout the enterprise and make it available to those who need on-demand access to it.
This solution goes beyond conventional technology solutions such as content management, data warehousing,
or portal applications. Fujitsu will make it easier to find and retrieve your crucial data and transform your
enterprise information into a single, consistently accessible, strategic asset.
Managed Services—for a Flexible and Strategic Outsourcing Approach
Leverage our managed services for operational efficiency at a low cost. Our managed
services solutions will help your organization gain measurable value from operational
processes and systems without the cost, time investment, or long-term commitments,
enabling you to focus corporate resources on improving performance and development
of new products, technologies, and services.
Application Management to Business Process Outsourcing
Choose from an array of business-oriented outsourcing services and solutions, ranging
from application management to business process outsourcing. Our consultants will
improve your business enterprise with offerings custom-designed to fit your IT needs.
Fujitsu managed services will enable your organization to outsource the expertise and
technology you need today—while maintaining control of your future.
Fujitsu provides service and maintenance for all components of the IT infrastructure.
Whether your enterprise houses Sun™, IBM® , HP, EMC®, Compaq, Dell, or Cisco
products, Fujitsu can provide a single point of contact and accountability.
Fujitsu America—your IT Solutions
Provider
Fujitsu America provides a complete portfolio of integrated IT services, computing
platforms, and interactive industry solutions.
Building on a solid foundation of premium mobile products, world-class software, leading
edge servers, and storage devices, Fujitsu delivers tailored solutions, the implementation
of packaged applications, and information management to its customers.
Providing a full suite of onshore, near shore, and offshore managed services Fujitsu unites
applications, operations, infrastructure, and customer service.
Merging its platform technologies, lifecycle services, and industry expertise, Fujitsu creates
fully integrated solutions for the retail, manufacturing, healthcare, government, education,
financial services, and telecommunications industries.
We have the breadth, scale and experience to deliver
unprecedented business value.
Fujitsu America, Inc.
1250 East Arques Avenue
Sunnyvale, CA 94085-3470, U.S.A.
Telephone: 800 831 3183 or
408 764 6000
Fax: 408 764 5060
Web: us.fujitsu.com/solutions
Email: solutions@us.fujitsu.com
Fujitsu, the Fujitsu logo, LifeBook,
Stylistic,
PRIMEQUEST,
ETERNUS,
Interstage, ESPRIMO, and TRIOLE are
trademarks or registered trademarks of
Fujitsu Limited in the United States and
other countries. PRIMERGY, CELSIUS,
and FlexFrame are trademarks or
registered trademarks of Fujitsu Siemens
Computers GmbH in the United States
and other countries. SPARC Enterprise
is a joint trademark of Fujitsu Limited
and Sun Microsystems, Inc. in the United
States and other countries. ENERGY
STAR is a registered mark owned by the
U.S.
government.
Microsoft
and
Windows are either registered trademarks
or trademarks of Microsoft Corporation
in the United States and/or other
countries.Intel
and
Itanium
are
trademarks or registered trademarks
of Intel Corporation or its subsidiaries in
the United States and other countries.
EMC is a registered trademark of EMC
Corporation. Oracle is a registered
trademark of Oracle Corporation. SPARC
is a registered trademark of SPARC
International, Inc. Products bearing
the SPARC trademark are based on
an architecture developed by Sun
Microsystems, Inc. Sun and Solaris are
trademarks or registered trademarks
of Sun Microsystems, Inc. in the United
States and other countries. IBM is a
registered trademark of IBM Corporation
in the United States, other countries,
or
both.
All
other
trademarks
and
product
names
are
the
property of their respective owners.
© 2009 Fujitsu America, Inc. All rights
reserved. FPC58-2065-01 04/09.
09.0224