AssessmentFrequentlyAskedQuestions
Whydoapplicantshavetotakeanassessment?
The City and County of Denver hires based on a merit system which means we evaluate applicants based on their skills, knowledge, and experience. For some positions this evaluation takes the form of an assessment that applicants take to demonstrate their skills. HowdoIknowifIneedtotakeanassessment?
After applying to a position, if you meet the minimum qualifications and the position requires an assessment, you will receive an email inviting you to schedule your assessment. This generally occurs 1‐3 days after the job posting closes. Be sure to check your junk or SPAM email folder so you don’t miss the email. HowdoIschedulemyselffortheassessment?
The invitation to the assessment will provide you with step by step instructions. You can also go to denvergov.org/jobs, also known as governmentjobs.com, and log into your applicant profile. If you have been invited to take an assessment you will see the name of the assessment and a “schedule appointment” link that will provide you with the available dates and times. Select the day and time for your assessment. Be sure to keep this invitation email as there will be no further confirmation email sent with testing details. If you are having problems applying please notify us at jobs@denvergov.org right away so we can help you schedule your assessment. Registration for each assessment closes one day prior to the test, so be sure to scheduled yourself as soon as you receive your email invitation. WhatifIcannotattendthedays/timestheassessmentisoffered?
Due to the large number of positions we hire for we can only offer a set number of assessment times. Assessments will be schedule 3‐7 days from the date your invitation is emailed. If you cannot attend any of the assessment dates/times we will not be able to add additional days. Assessments must be completed in Denver in our facility. At this time we do not offer online testing. If you cannot attend the assessment sessions but are still interested in the position we recommend you sign up for the job interest alerts on the denvergov.org/jobs website so you can re‐apply next time the position opens. WhatifIhavealreadytakentheassessmentbeforeandpassed?
If you have already passed the necessary assessment for the position you will receive an email stating that your score has been transferred and no further action is needed at this time. Be sure to check your junk or SPAM folder so you don’t miss the email. All prior passing scores are transferred at the time the assessments are scheduled. CritiCall scores are valid for 1 year from the date of your last test. Performance exam scores are valid for 6 months from the date of your last test. All other scores are valid and transferrable for as long as the test is being used by the City. Howlongwilltheassessmenttake?
The length of the assessment varies from 1 to 4 hours, depending on the assessment. The email invitation will tell you the time allotted for your scheduled assessment. Isthereastudyguide?
There are not study guides available for our assessments, as many of them evaluate basic competencies. WhatifIneedanaccommodation?
If you require an accommodation for testing under the Americans With Disabilities Act (ADA) please email Lance.Dorris@denvergov.org as soon as possible after receiving the assessment invitation email. Accommodations are not offered or intended for applicants who do not qualify under the ADA. If you are requesting an accommodation please have or be able to submit a current letter from your health care provider explaining your condition. WhatdoIneedtobringwithmetotheassessment?
Please bring a picture ID, such as a Driver’s License or government issued ID card. Applicants will not be allowed to test without a valid photo ID. Wherearetheassessmentsheld?
Unless otherwise stated on your assessment invitation, assessments are held in the Webb Building at 201 W Colfax Ave, Denver CO, 80202. When you enter the building from the main entrance look for the Talent Acquisition department on the left side of the ground floor. WhereshouldIpark?
There are several pay parking lots near the Webb building. We do not recommend you use the metered street parking as the meter may run out while you are still taking your assessment. Applicants will not be allowed to leave during the assessment to pay the meter. WhatifIamlatetomyscheduledassessmenttime?
Out of respect to other applicants we cannot allow latecomers into the assessment once it has begun. We strongly recommend arriving 15 minutes early for your assessment. Plan for possible traffic, parking, and going through the building security check. If you are late to an assessment you are welcome to stay for the next session on “Stand By.” This means that you will be allowed to test if there are spaces available in that session. CanIrescheduleifImissmyassessmenttime?
If there are additional assessment times still available you can reschedule your assessment for a later time or day. This can be done by logging back into your applicant profile at denvergov.org. If there are no assessment times left you will not be able to reschedule. This option is also available if you were late to your scheduled assessment and could not test. If there are no further test sessions being offered you will need to re‐apply when the position opens again. Isfoodanddrinkallowedinthetestroom?
We respectfully request that you finish all food and drinks prior to entering the assessment room. WhendoIgetmyresults?
Assessment results are generally available within 3 – 7 business days depending on volume and when the last assessment session is completed. You can see your results by logging into your applicant profile at denvergov.org/jobs. Your profile will show either “Pass” or “Fail” for the assessment as well as a score percentage. All assessments require a minimum score of 70% to continue in the recruitment process. All test steps are set up in hurdles meaning that you must pass one step to get to the next step. WhathappensifIpasstheassessment?
If you pass the assessment your name will be placed on the eligible list. This means you have met the basic qualifications for the position and your name can now be referred to the hiring manager. Due to the number of applicants we receive not all applicants on the eligible list will receive an interview. Once on the eligible list the status you see in your applicant profile (Eligible for Consideration) will not change for the life of the recruitment. WhathappensifIfailtheassessment?
If you fail the assessment you will not be able to move forward in this recruitment. We recommend that you sign up for the job interest alerts on the denvergov.org/jobs so you can re‐apply next time the position opens. IffailedtheassessmentcanIre‐takeit?
Not for the current recruitment. If the position opens again you can re‐apply and re‐take the assessment at that time. If you re‐apply and pass the assessment your passing score can be used for the new recruitment and any recruitment for this position in the future. Passing scores cannot be transferred to previous recruitments. WhenwillIgetaninterview?
Scheduling interviews for selected candidates can take a few days to a few weeks depending on the position. If you are selected for an interview you will be contacted by the department hiring for the position. It is important to keep all phone number and email addresses current in your applicant profile and be sure to check your email, including your junk or SPAM folder regularly. I’vepassedtheassessmentbuthaven’theardanythinginawhile.Whatshould
Idonow?
It can take a few weeks to a few months to fill a position depending on many factors. You can check your profile at denvergov.org/jobs to see if the status has changed. If you have interviewed for the position you can also follow‐up with the recruiter/manager who contacted you for the interview. Ican’tremembermyusernameand/orpasswordformyapplicantprofile.
WhocanIcallforhelp?
When you go to log into your applicant profile from denvergov.org/jobs there is a link that says “Forgot Username/Reset Password”. Click on this link for assistance. You can also call 855‐524‐5627 for tech support. Please be aware it can take NeoGov Customer Support 24‐48 hours to respond. I’mhavingtroublesubmittingmyapplicationorattachingdocuments.Who
canIcallforhelp?
Please call the NeoGov customer support line for assistance at 855‐524‐5627. I’veappliedtoapositionbeforebutwasnotselected.DoIhavetore‐apply
whenitispostedagain?
Yes. Each time a job is posted it is considered a new recruitment, so you will need to re‐apply. Your information will be stored in your applicant profile however, which will make the application process faster. If an assessment is required for the position and you have already passed it you will not need to take the assessment again. IhaveaquestionaboutassessmentsthatisnotansweredintheseFAQ’s,who
doIcontact?
Please email your question to jobs@denvergov.org. We will respond to your questions as soon as possible. Rev. 01/15