Integrating Enterprise Data for
Enhanced Decision Support at
Hydro Ottawa
Robert Skanes – Senior Account Executive
Scott McIntyre – Senior Application Consultant
Mike Morin – GIS / OMS Project Manager, Hydro Ottawa
Utilities & Communications
Agenda
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Hydro Ottawa Overview
Project Overview
Technology Solution
Demonstration
Project Benefits
Q&A
Hydro Ottawa Vitals
ƒ Gloucester Hydro, Goulbourn Hydro, Kanata Hydro, Nepean Hydro,
Casselman Hydro, and Ottawa Hydro make up the new
amalgamated LDC in Ontario – Amalgamation 2000
ƒ serve over 285,000 customers
ƒ Service territory – 1,104 sq. kms
ƒ Circuit kilometers - 5,740
ƒ Total substations - 85
ƒ April 2008 - Electricity Distributors Association’s prestigious Local
Distribution Company (LDC) Performance Excellence Award,
sponsored by Ontario Power Generation
ƒ second nationally in the 2007 JD Power & Associates Canadian
Electric Utility Customer Satisfaction Study.
GIS/OMS Project Roll-Out
Current State - GIS
ƒ G/Technology
– Current production version - 9.4.2
– Fully Operational – 25 G/Designer, G/Netviewer, 40 G/Mobile,
G/Analyst
– All electrical asset data maintained within – breaker to premise
– Complete design process from conceptual to As-built
– Electrical model exported to OMS
Current State - OMS
ƒ InService
System Operations
ƒ 4 I/Dispatcher, I/Netviewer, 10 I/Mobile
ƒ Repository for all system events and
customer call logging
ƒ Utilizes GIS electrical model
ƒ Trouble Analysis used for identifying
probable outage cause
ƒ Work dispatched via wireless to
field crews
ƒ Vehicle tracking - GPS
ƒ Outage statistics report generation
Billing & Collections
ƒ 1 I/Dispatcher, 9 I/Mobile
ƒ Dispatch of Collections work
orders generated from CIS
Interfaces
ƒ Customer Information System (CIS)
– GIS receipt of customer demographic data – names, account types,
meter data
– CIS receipt of GIS premise information – Addresses, postal codes
– OMS receipt of CIS work orders
ƒ CYME
– Initial scoping exercises to interface GIS electrical model with CYME
engineering/ analysis software
ƒ SCADA
– Interface with OMS – Future
– SCADA breaker status – one way communication back to OMS
ƒ OnePortal - Future
– Publish OMS information to Hydro Ottawa web site for customer/media
communications - # of affected customers, location.
– Outage data collection and report generation for asset management
Project Overview
ƒ A solution designed to:
– enable self-service and real-time access to disparate data
sources online
– equip users with geospatial query, analysis, and visualization
tools
– facilitate interrogation, analysis, and assessment of result sets
– support the formulation of decisions in support of core business
objectives*
*Emergency Management, Critical Infrastructure Protection, Economic Development, and many more
application purposes.
Project Overview
End Users
Media
Field Staff / Operations &
Management
The Project End Users & Needs
PHASE 1
PHASE 2
PHASE 3
End User Self Service
Media Self Service
Hydro Ottawa Enterprise
Report / Dashboard
application
REQUIREMENTS
REQUIREMENTS
REQUIREMENTS
Customer access to outage
info via web portal
Media access to outage
info via web portal for
public notification
Quick Access to Accurate,
Concise Ad-hoc Reports &
Summary Data
Quick Access to High-level
Detail Data (i.e. Accurate
Systems Maps)
Technology
ƒ Intergraph Web Portal “Enterprise Business Intelligence”
– The underlying technology utilizes Intergraph Geomedia
WebMap software
– Template/example solution
– As customizable as desired
– Requires enablement:
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Define customer requirements
Design new features
Modify existing features
Document system
Install
Client
Field
Communications
Reports and Charts
Web Server
Mashups
GeoRSS Feeds
Summary Reports
Dashboards
Portal
Business Logic
Attribute/Spatial Filtering
GeoMedia
Data Warehousing
Data Aggregations
Industry-standard Reports
WebMap
Spatial Aggregation
GeoCoding
Data Sources
Dataservers (GeoETL)
CIS
WWW Services
GIS/OMS Data
ERP
SAP
Demonstration
Project Benefits
ƒ The Typical Imbalance…
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October 15, 2008
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Management
Field Staff
Business Dev.
Technical Services
– 14 –
Project Benefits
ƒ Timely and Accurate access to useful data can balance the model…
DECISION-MAKING
DATA AVAILABILITY
October 15, 2008
Management
Field Staff
Business Dev.
Technical Services
– 15 –
Benefits by Constituent
BENEFITS
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Information access
equals better overall
customer experience,
and greater satisfaction
in service
Re-allocation /
reassignment of CIS
resources otherwise
involved in taking
customer calls
BENEFITS
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Re-allocation /
reassignment of CIS
resources otherwise
involved in taking calls
from Media
Media able to report on
near real-time, and
therefore, actionable
information to the
public
BENEFITS
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Operational spending
rationalization
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Asset reliability
improvements
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Decision support for
where dollars need to
be spent for the
highest return on
investment
Effective utilization of
preventative
maintenance
investments
Predicting areas of
risk
Ability to be proactive
Improved decision
making due to timely
access to information.
Timely and accurate
reporting
Summary
ƒ Mining Operations data means better and more informed
decision making for the operation as a whole
ƒ Allows for intelligent spend of capital
ƒ Supports intelligent and ‘just in time’ spending on
planned maintenance programs
ƒ Delivers actionable intelligence in support of resource
allocation and enhanced customer service program
development