Secure payment with
worldwide delivery
Buyer Guide
Building on the success of the past two years, the Hong Kong Trade
Development Council (HKTDC) has newly launched additional features for
its hktdc.com Small Orders to enable buyers to place orders easily with
international PayPal protection.
Instant payment and shipping arrangement
is now available!
• Protecting from checkout to delivery
• Personal and financial information secured
• Buyer Protection by PayPal
• Delivery arranged by individual supplier
• Wide selection of shipping service provider
01
Buy now on your PC or mobile device
on smallorders.hktdc.com
The instant payment and shipping arrangement is
also available in the “HKTDC Product Magazines” App.
Download for FREE from
or
02
Find Products
3 Ways to Find Products
Find Products
How to order on hktdc.com Small Orders
1 Search by
keyword
Place Order
2 Browse product
categories
Make Payment
3 View our
recommendations
Follow-up Your Order
03
Prepare Your Order
Choose shipping
destination
Follow-up Your Order
Make Payment
Place Order
order
Find products
Place Order
Choose shipping
service provider
04
Find Products
Choose colour
Place Order
Insert order quantity
Make Payment
Click
button
Follow-up Your Order
05
Confirm Your Order
Select delivery address
Follow-up Your Order
Make Payment
Place Order
order
Find products
Place Order
i
06
The delivery address cannot be
changed after this step, please
ensure you give an accurate
delivery address.
Find Products
Review order details
Place Order
Confirm order amount
Make Payment
Please make sure that
you are well aware of the
custom clearance and
import tax arrangements
before you confirm your
order.
Click Pay Now
button*
*By clicking the ‘Pay Now’ button on smallorders.hktdc.com, user acknowledges and agrees
that when purchasing goods and/or services, any customs fees, taxes, levies or duties
incurred from the transaction will be paid by buyers.
07
Follow-up Your Order
i
Follow-up Your Order
Make Payment
Place order
Find products
Make Payment
Payment Via
Insert credit card information
08
Find Products
Insert credit card information
Place Order
i
Orders cannot be
cancelled once
payment is confirmed.
Make Payment
To enjoy PayPal’s Buyer
Protection, we highly
recommend that you pay
via your PayPal account.
09
Follow-up Your Order
i
Order Completion
View your Small-Order Number
Place order
Find products
Make Payment
Follow-up Your Order
Make Payment
Receive confirmation email
Your order is completed!
hktdc.com | Small Orders
10
Find Products
Follow-up Your Order
Manage Your Order
Please login to
“My HKTDC” to
manage your order
Place Order
Check order status
Make Payment
Contact supplier
For post-order enquiries,
please contact suppliers
directly for swift reply.
11
Follow-up Your Order
i
Find products
Manage Your Order
Receive a
notification email
Confirm receipt
Follow-up Your Order
Make Payment
Place order
Follow-up Your Order
i
12
Contact supplier for
questions about delivery.*
*You can send an email to “enquiry.soz@hktdc.org” for general enquiries on hktdc.com Small Orders.
Find Products
Seek Help from
Order Completion
0-180 days after payment
0
┃
Open a dispute within 180 days of the
transaction date if no satisfactory response
has been received.
Place Order
180
days
Open a Dispute
20 days after dispute is opened
File a Claim
20
days
Communicate with the seller directly in the
PayPal Resolution Centre to resolve the issue.
2
If you can’t come to an agreement, you can
escalate the dispute to a claim any time within
20 days of the date the dispute was opened.
Make Payment
1
30 days after claim is filed
PayPal Investigates
PayPal usually requires approximately 30 days
to resolve a complaint.
13
Follow-up Your Order
30
days
Your Transaction Record
Transaction Date
Product(s)
Quantity
Colour
Unit Price
Total Transaction Cost
Small-Order Number
Transaction Date
Product(s)
Quantity
Colour
Unit Price
Total Transaction Cost
Small-Order Number
14
Your Transaction Record
Transaction Date
Product(s)
Quantity
Colour
Unit Price
Total Transaction Cost
Small-Order Number
Transaction Date
Product(s)
Quantity
Colour
Unit Price
Total Transaction Cost
Small-Order Number
15
Your Transaction Record
Transaction Date
Product(s)
Quantity
Colour
Unit Price
Total Transaction Cost
Small-Order Number
Transaction Date
Product(s)
Quantity
Colour
Unit Price
Total Transaction Cost
Small-Order Number
16
Your Transaction Record
Transaction Date
Product(s)
Quantity
Colour
Unit Price
Total Transaction Cost
Small-Order Number
Transaction Date
Product(s)
Quantity
Colour
Unit Price
Total Transaction Cost
Small-Order Number
17
Your Transaction Record
Transaction Date
Product(s)
Quantity
Colour
Unit Price
Total Transaction Cost
Small-Order Number
Transaction Date
Product(s)
Quantity
Colour
Unit Price
Total Transaction Cost
Small-Order Number
18
See products available in small order quantity in
world-class international trade fairs in Hong Kong
19
Hong Kong MTR System Map
20
on smallorders.hktdc.com
Hong Kong Trade Development Council - Head Office
38/F Office Tower, Convention Plaza,
1 Harbour Road, Wan Chai, Hong Kong
Tel: (852) 1830 668 Fax: (852) 2824 0249 Email: hktdc@hktdc.org