dSPACE FAQ 754
FAQ 754
Setup Execution Blocked by Security Software
Keywords
Python InstallShield setup; security software; Symantec Endpoint Protection™ software
Question

When installing RCP and HIL software, the installer freezes during the Python installation.

I cannot activate another installation set with the dSPACE Installation Manager. The activation
process freezes.

I cannot start the Python stand-alone setup. The InstallShield setup does not start.
Solution
In rare cases, a conflict between the InstallShield installer, used by the dSPACE Python setup, and
the SYSPLANT driver of the Symantec Endpoint Protection™ software might occur. This problem is
caused by an invalid operation of the InstallShield installer and occurs if the Application and Device
control component, a part of the Symantec Endpoint Protection™ software, is active.
As a workaround, we recommend to temporarily uninstall the Application and Device control
component of the Symantec Endpoint Protection™ software. To do this, perform the following steps:
1. Open the Windows Start menu and go to Control Panel – Add or Remove Programs. Check if
Symantec Endpoint Protection™ software is installed on your system.
2. Click Change button to start the Installation wizard of the Symantec Endpoint Protection™software. Then, click Next. Refer to the following illustration:
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3. Click Modify to display the Custom Setup dialog.
4. In the Custom Setup dialog, select Application and Device Control, open the context menu
and select ‘Entire feature will be unavailable’.
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5. Click Next and continue to uninstall the Application and Device Control component.
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6. After the Installation wizard finishes, you have to restart your computer.
7. After you restarted your computer, start dSPACE Setup again.
Related FAQs

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dSPACE FAQ 754
How to Contact dSPACE Support
dSPACE GmbH
Rathenaustraße 26
33102 Paderborn
Germany
++49 5251 1638-941
mailto:support@dspace.de
http://www.dspace.com/support
dSPACE recommends that you use the support request form on the Internet to contact
dSPACE Support.
It is available at:

http://www.dspace.com/go/supportrequest
Software Updates and Patches
dSPACE strongly recommends that you download and install the most recent patches for your
current dSPACE installation. Visit http://www.dspace.com/go/patches for software updates
and patches.
FAQ
FAQ documents are available at http://www.dspace.com/go/faq.
Important Notice
This document contains proprietary information that is protected by copyright. All rights are
reserved. Neither the documentation nor software may be copied, photocopied, reproduced,
translated, or reduced to any electronic medium or machine-readable form, in whole or in part,
without the prior written consent of dSPACE GmbH.
© Copyright 2016 by:
dSPACE GmbH
Rathenaustraße 26
33102 Paderborn
Germany
This publication and the contents hereof are subject to change without notice.
A list of registered dSPACE trademarks is available at:
http://www.dspace.com/go/Trademarks
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