Claims Portal Walkthrough for Claimant Representatives:
Creating and Sending a CNF for EL and PL claims
www.claimsportal.org.uk
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Your Work list screen
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1. These buttons are
displayed according to
whether your
organisation is
registered for EL/PL
and/or RTA.
To start a new EL/PL
Claim Notification
Form, click ‘New’ next
to EL/PL Process.
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2. CNFs that you are
working on are stored
here. If the status is
Claim Data Input/Edit,
you have started but not
yet sent these. Simply
click on the yellow folder
to open them.
3. You can find CNFs that have
been started by expanding the
EL/PL Process worklist summary
and clicking on Claim Data
Input/Edit.
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4. The Help function will
open up the Claims Portal
website user guides in a
new window.
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Select Claim type
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1. Select Claim Type from the
drop-down list.
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2. Please note, once selected, the Claim Type cannot be
amended. It determines what data you need to enter and the
layout of the printed CNF.
This walkthrough will show the screens for the Employers’
Liability (Accident). The differences for Employers’ Liability
(Disease) and Public Liability are described in the PDF available
at the end of the Walkthrough.
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Tab 1: Claim and claimant details for EL Accident claims
1. All yellow fields are mandatory and must be
correctly completed for your CNF to send.
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2. Enter your contact details in the boxes here.
Do not click ‘PAF look up’ if you have entered the
address manually.
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3. Input defendant details. As before, if you type in the
address details manually do not click ‘PAF look up’.
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4. Click Search Compensator to reveal additional
boxes to complete: Please use the first 3 letters of
the compensator and press Search. Select the
correct compensator from the list.
5. Enter details of the injured party here. Remember
not to click ‘PAF look up’ if you have entered
address details manually.
6. Whenever you add address details, you must
include:
- Number
- Street 1
- Postcode
- Town/City
- Country
Partially completed addresses will prevent the CNF
from being sent.
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7. Click to save progress at any time.
8. These options appear at the bottom of every tab.
You can find out more about them in the User
Guide.
www.claimsportal.org.uk
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Tab 2: Medical Details – EL Accident
1. Provide the details of the
injuries. This field is limited
to 500 characters, including
spaces.
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2. Selecting ‘YES’ will open
up additional boxes for
completion.
3. For NHS hospitals: search
by name or part-name only to
widen the search.
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4. For Private hospitals you
must include the name of
the hospital plus at least 1
line of the address (not
including postcode).
5. Selecting ‘YES’ will open
up additional boxes for
completion – these are
limited to 500 characters,
including spaces.
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Tab 3: Accident details – EL Accident
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1. Complete the boxes with the
details of the accident. This
field is limited to 500
characters, including spaces.
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2. Remember to always
include four digits in the time,
i.e. 07:30, 19:45, 00:20 etc.
3. Answering ‘YES’ will reveal
additional box below.
4. Hover over the question mark
to reveal further information.
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Tab 4: Liability/Funding
1. Answering ‘YES’ to the questions in
bold will reveal additional boxes to
complete.
2. Hover over the question mark to
see further details.
i. Hover over the question
mark to see further details.
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3. Remember to select Yes from the
dropdown list for the statement of truth.
4. Check that all mandatory
information has been included in all
tabs then click ‘Send’ to submit the
CNF. Missing information is shown by
Red boxes, and incorrect information
is highlighted by a Red warning
symbol .
5. You can use the Print CNF draft to
generate a CNF without it being sent to
the Compensator. This function can be
used when you need to send a paper
copy to the defendant when the
Compensator is not known.
www.claimsportal.org.uk
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Notification date confirmation
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1. The notification date defaults to the current
date.
If you have previously sent a paper copy of the
CNF to the defendant where the protocol allows,
you should enter the date when the form was
posted. This must not be earlier than 29 working
days previously.
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2. If you press Confirm and the web screen is redisplayed on Tab 1, there
is a validation error on one of the tabs. Display each tab in turn, look for
error messages and formatting errors (red exclamation mark). Correct the
errors, press Send and Confirm the date.
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CNF print
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1. If the CNF has been successfully generated
and sent to the Compensator, you must open the
printable documents and print or save a copy of
the CNF and the defendant only version.
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Printable documents
1. Click the links to open the
documents
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The generated PDF document – EL1
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1. Either save the document when
prompted or open it and choose ‘Save
As..’ or ‘Print’ from the file menu.
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Last step
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1. Only once you’ve saved a copy of the CNF, click continue.
Note that even if you do not click continue, after a few
minutes the CNF will be sent automatically.
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The following pages show the differences on the CNFs
for Employers’ Liability (Disease) and Public Liability
www.claimsportal.org.uk
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Employers’ Liability Disease – Accident details
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1. For Employers’ Liability (Disease), you need to enter
details regarding the period(s) of employment and
period(s) of exposure.
www.claimsportal.org.uk
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Employers’ Liability Disease – Medical details
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1. For Employers’ Liability (Disease),
please tick the relevant Disease Type(s).
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2. The headings of these fields vary slightly
to reflect ‘Disease’ rather than ‘Accident’.
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Employers’ Liability Disease – Exposure details
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1. The headings of these fields vary slightly to reflect ‘Exposure’ rather than ‘Accident’.
www.claimsportal.org.uk
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Employers’ Liability Disease – Liability / Funding
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1. The heading vary slightly to reflect ‘Disease’ rather than ‘Accident’.
www.claimsportal.org.uk
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The generated PDF document – ELD1
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1. The layout of the CNF for Employers’ Liability (Disease)
varies slightly to the Employers’ Liability (Accident)
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Public Liability – Accident details
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1. The wording differs slightly to the wording on the
Employers’ Liability (Accident) form
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The generated PDF document – PL1
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1. The layout of the CNF for Public Liability varies slightly to the Employers’
Liability (Accident)
www.claimsportal.org.uk
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