Whatever your apprentice, training
or workforce development needs
are, MRAEL has the solution.
MRAEL is recognised as one of the largest and most experienced education,
training and employment providers with over 30 years of local experience
and knowledge.
Since 1985 MRAEL has successfully employed and managed over 13,000
apprentices and trainees in a diverse range of trades and industry sectors
and has expanded throughout Queensland and the Northern Territory.
Recognised as an Australian Apprenticeship Support Network Provider,
Group Training Organisation, Registered Training Organisation and Senior
Vocational College, MRAEL consistently delivers comprehensive apprentice
solutions, training and workforce development to both businesses and
individuals.
www.mrael.com.au
MRAEL has experienced significant growth over recent years as a result of a proven reputation
as an innovative, one solution provider of workforce development services.
MRAEL’s geographical footprint
now encompasses Queensland,
the Torres Strait Islands and the
Northern Territory. The continued
expansion of the organisation
is confirmation that MRAEL is a
premier provider in all areas of
our business.
Torres Strai t
Badu Island
Islands
Yam Island
Warraber Island
Thursday Island
Bamaga
Darwin
Weipa
Northern
Territory
MRAEL offers a range of flexible
services to assist businesses
in building the capacity and
sustainability of their workforce.
MRAEL have the capability to
deliver each of our services
in
both
metropolitan
and
regional locations, ensuring that
businesses and individuals can
enjoy consistent, efficient and
professional services regardless of geographical location.
Cooktown
Cairns
Townsville
Mount Isa
Whitsunday
Queens land
Mackay
Moranbah
Longreach
Emerald
Blackwater
Rockhampton
Gladstone
Bundaberg
Roma
Dalby
Gympie
Hervey Bay
Sunshine Coast
Kingaroy
Scarborough
Toowoomba
Brisbane
Ipswich
Gold Coast
Through our continued expansion, MRAEL is striving to
contribute to the sustainable development of a skilled
workforce for the future by creating additional education,
training and employment opportunities for the communities in which we operate.
Apprentice Services
ENTICE
MRAEL’s Apprentice Services provide a range of flexible solutions
to assist businesses with their apprentice employment and
management needs.
Career Advice
& Work
Readiness
EMPOWER
Professional
Development
& Training
One
Solution
EMPLOY
Total
Management
of Apprentice
Lifecycle
ENGAGE
School Based
& Full Time
Apprentices and
Trainees
MRAEL’s philosophy of innovation in service
delivery, focus on continuous improvement
and commitment to apprentice wellbeing
has resulted in a suite of programs that are
designed to support businesses and their
individual needs.
Apprentice Employment Program
The
MRAEL
Apprentice
Employment
Program provides an effective way to
manage apprentices and trainees from
commencement to completion.
As the legal employer, MRAEL will facilitate
recruitment,
selection,
retention,
payroll,
performance and training management, and
will monitor work health and safety and the overall
wellbeing of apprentices and trainees.
Apprentice Solutions | Training | Workforce Development
Apprentice Employment Program services are flexible and provide businesses with the
opportunity to have as much input and ownership into the apprentice management as desired.
The MRAEL Apprentice Employment Program is the ideal ‘total solution’ for businesses seeking
a comprehensive apprentice and trainee management service that provides access to expert
mentoring, pastoral care and support for both the Partner Organisation and the apprentice or
trainee.
Apprentice Management Program
The MRAEL Apprentice Management Program provides an effective solution for businesses who
want to remain the legal employer of their apprentices and trainees, while being able to access
the apprentice management expertise of MRAEL.
MRAEL can assist with apprentice and trainee recruitment, selection, onboarding, performance
and training management, monitoring and overall wellbeing.
Apprentice Management Program services are flexible and provide businesses with expert
support and assistance to effectively manage their apprentices and trainees. The program is
ideal for employers with existing workers who want to obtain a nationally recognised qualification
or undertake further formal training.
Apprentice Connect Program
The Apprentice Connect Program is an online management platform, developed by
MRAEL to effectively and efficiently manage relationships with apprentices, trainees and
Partner Organisations. The Apprentice Connect Program enables apprentices and Partner
Organisations to interact with MRAEL through specially developed web-based technology and
mobile applications.
The virtual approach of the Apprentice Connect Program not only provides increased
efficiencies and benefits from a service delivery perspective, but also the opportunity to cater
to a wider geographical footprint, meaning that additional apprenticeship and traineeship
opportunities can be created in rural and remote areas.
Australian Apprenticeship Support Network
ACE Apprenticeships Centre
MRAEL’s ACE Apprenticeships Centre operates throughout Queensland and the Torres Strait
Islands under a contract from the Australian Government.
As an Australian Apprenticeship Support Network Provider, ACE provides advice and support
services, tailored to the needs of employers and apprentices, throughout the apprenticeship
lifecycle from pre-commencement to completion. Services include:
Universal services - for all employers, apprentices and trainees, providing essential administrative
support, payment processing and regular contact; and
Targeted services - for employers and individuals assessed as
needing additional support to achieve successful completion of the
apprenticeship or traineeship.
Services provided by ACE Apprenticeships Centre are free to
employers, apprentices and trainees and are funded by the Australian
Government.
Apprentice Solutions | Training | Workforce Development
Training Services
MRAEL’s two Registered Training Organisations (RTOs), Australian Trade Training
College and The Training Academy, are training providers registered by the Australian
Skills Quality Authority (ASQA) to deliver vocational education and training (VET)
services. RTOs are recognised as providers of quality assured and nationally recognised
training and qualifications.
MRAEL’s RTOs can assist with a range of training requirements, including traditional trades,
soft skills and corporate short courses.
Flexible study options are available and include remote access using eLearning resources and
web-based communication, or as a mix of classroom and online delivery in areas such as:
• Automotive Technology
• Engineering
• Beauty
• Hospitality
• Building & Construction
(including white card)
• Plumbing
• Cabinet Making
• Electrotechnology
• Business & Retail Services
• Education
• Information Technology
Australian Trade Training College Ltd
National Training Provider Number 31399
The Training Academy National Training Provider Number 30017
Senior Schooling
A subsidiary of MRAEL Group, Australian Trade College North Brisbane provides a trade
focused environment for Year 11 and 12 students to complete their Queensland Certificate of
Education (QCE) while finishing up to 45% of their trade.
Located at Scarborough near the Redcliffe Peninsula, Australian Trade College North Brisbane
boasts a state of the art campus equipped with trade workshops and facilities.
The MRAEL Units
MRAEL maintains a complex of 12 units (total of 26 rooms) in Mackay. Rooms are leased to
apprentices and trainees who require short term, temporary accommodation. Regionally
located apprentices and trainees use the accommodation when they are on block release
in Mackay.
To find out how MRAEL can assist you, call our friendly team on
1300 4 MRAEL (1300 467 235) or visit www.mrael.com.au
16-09-15
P 1300 4 MRAEL (1300 467 235) • E people@mrael.com.au • W www.mrael.com.au
The Australian Apprenticeship
Support Network Code of Conduct
July 2015
This Code applies to all Apprenticeship Network providers and their staff.
It represents the minimum standards to be applied in all their dealings
with employers, Australian Apprentices and other interested persons.
The aim of the Code
The aim of the Code is to ensure the delivery of high quality
support services, with high standards of ethical behaviour
exhibited to all parties concerned.
The Code of Conduct
In respect of employers and individuals, Apprenticeship
Network providers will provide:
• accurate, current and comprehensive information and advice
to employers, Australian Apprentices and other interested
persons on:
–– training products and delivery options appropriate to
the needs of employers, particularly current nationally
endorsed Training Packages;
–– the range of employment options (e.g. full-time, part-time,
school-based or through Group Training Organisations);
–– advice on the process for assessing Recognition of Prior
Learning/Recognition of Current Competencies;
–– their rights and obligations under Training Contracts
e.g. employers’ requirements to release Australian
Apprentices to attend the off-the-job training
components of Training Packages or Australian
Apprentices’ obligations to attend work, including
off-the-job training;
–– Australian Apprenticeships Incentives Programme
payments and allowances;
–– Trade Support Loans information and sign-up
administration;
–– an employer’s right to choose a Registered Training
Organisation that best suits the needs and the services
provided in the region; and
–– industrial relations matters, which may include referral
to appropriate industrial relations agencies or
employer organisations;
• appropriate and relevant aptitude and assessment tools
which meet Departmental Guidelines, to assist individuals
find suitable training;
• provide Gateway services to individuals who seek this
assistance, including prospective Australian Apprentices,
employers and individuals interested in information about
a non-apprenticeship VET pathway;
• the capacity to connect prospective employers with prospective
apprentices, either directly, through Employment Services
Providers or through links with a job placement agency;
• Australian Apprentices with connections to appropriate
training to provide them with the required skills
for their employer;
13 38 73
www.australianapprenticeships.gov.au
Your Life. Your Career. Your Future.
• advice, pastoral care support and interventions through
In-training support is to be delivered as required to assist
employers and Australian Apprentices through to completion;
• advertising and information material that identifies the
requirements of Australian Apprenticeships, that is consistent
with all Australian Government and State legal requirements
and reflects truth, accuracy and good taste; and
• a process for employers, Australian Apprentices and
other interested persons to notify inadequacies or problems
in the delivery of support services under the Australian
Apprenticeship Support Network.
In respect of the Department of Education and Training, the
Apprenticeship Network provider will:
• provide accurate and complete information in relation to
claims for payment under contractual arrangements and the
determining of eligibility for Australian Apprenticeships
Incentives Programme payments and Trade Support Loans;
• comply with Australian Government fraud control and risk
management requirements;
• work closely, cooperatively and openly with State and Territory
Training Authorities and comply fully with State and Territory
administrative and legislative requirements in relation to
Australian Apprenticeships and the provision of information
relating to their dealings with employers and Australian
Apprentices; and
• participate completely in and support national arrangements
for the promotion and growth of Australian Apprenticeships.
In particular, they will reflect this in their dealings with
employers, Australian Apprentices and other interested
persons and organisations, including other Service Providers
and Registered Training Organisations.
In adhering to the Code of Conduct, Apprenticeship Network
providers must:
• be open and honest at all times;
• be respectful and courteous in their dealings with all clients;
• refrain from making false or misleading statements to
employers and Australian Apprentices in relation to eligibility
for both Australian Government and State and Territory
Government Australian Apprenticeships Incentives;
• be easy to contact by telephone, facsimile and email
during normal business hours as well as maintaining easily
accessible premises;
• respond quickly and accurately to requests for information;
• treat complaints seriously, learn from them, maintain
a Complaints Register and publicise the complaints
handling process;
• comply with obligations under laws including
(but not limited to):
–– the Trade Support Loans Act 2014;
–– the Australian Privacy Principles (AAPs) under
the Privacy Act 1988;
–– the Freedom of Information Act 1982; and
–– the Competition and Consumer ACT 2010;
• not seek or accept fees, benefits or advantages either directly
or indirectly from employers, Australian Apprentices or other
interested persons outside the Shared Costs arrangements
endorsed by the Department of Education and Training;
• make available to any interested persons, details of the
controls and arrangements put in place to manage conflict
of interest matters, where such conflicts exist;
• maintain up-to-date knowledge in respect of all aspects
of Australian Apprenticeships, particularly Training Packages
available within industry sectors;
• maintain up-to-date knowledge in respect of general VET
training nationally and within the Service Provider’s state
or territory; and
• ensure that a positive reputation and outlook for Australian
Apprenticeships is promoted to State and Territory Training
Authorities, other key stakeholders and the community.
• inform clients of their rights, obligations and entitlements;
Compliance with the Code
• ensure that provision of information is current, accurate,
impartial and consistent;
Apprenticeship Network Providers will be bound to the Code of
Conduct through their contract with the Australian Government
(Department of Education and Training). Apprenticeship Network
providers should display a copy of the Code and ensure that all
employers, Australian Apprentices and other interested persons
are fully aware of it.
• ensure that advice about training options, particularly
National Training Packages, best reflects the training
needs of the employer and the Australian Apprentice;
• adhere to the Australian Apprenticeships Incentives
Programme Guidelines and the Trade Support Loan
Guidelines when determining eligibility and processing
claims for Australian Apprenticeships Incentives including
Trade Support Loans;
13 38 73
www.australianapprenticeships.gov.au
Your Life. Your Career. Your Future.
ED15-0136
• an ongoing point of contact for both employers and
Australian Apprentices for the duration of the apprenticeship
to help ensure successful apprenticeship completions;
YOUR GUIDE
TO AUSTRALIAN
APPRENTICESHIPS
1300 ACE 4 MRAEL
(1300 223 467)
www.mrael.com.au
WHAT ARE AUSTRALIAN
APPRENTICESHIPS?
‘Australian Apprenticeships’ is the term used to describe all apprenticeships and traineeships.
Australian Apprenticeships allow you to earn money while working your way towards a nationally recognised
qualification, and are a great way to break into the industry of your dreams or upskill yourself to fast track in your
current career.
Australian Apprenticeships may be full time, part time or school based, and are competency based so your previous
experience will be recognised. Recognition of Prior Learning (RPL) means that you can complete your qualification at
your own pace and even complete early. The length of your apprenticeship or traineeship varies according to industry
and the level of the qualification you’re undertaking.
WHY DO AN AUSTRALIAN
APPRENTICESHIP?
• Over 500 nationally recognised qualifications across all industries.
• Flexible training delivery.
• Gain a nationally recognised qualification and fast track your career.
• Increase your earning potential.
• Fast track your training through Recognition of Prior Learning.
• Gain a nationally recognised workplace qualification while still at school through an Australian school based
apprenticeship.
WHO IS INVOLVED?
STRALIAN APPREN
S AN AU
TICE
A
:
U
...
YO
Australian
Apprenticeship
Support Network
Provider
(ACE)
Your
Employer
Registered
Training
Organisation
You: The Apprentice or Trainee
You could be a new employee entering a new industry
or an existing worker wanting to develop your skills.
Your Employer
The company you are currently working for.
Parents/Guardians
If you are under 18 years of age, a parent or guardian
must sign the training contract.
Registered Training Organisation (RTO)
The organisation that will be delivering your training,
conducting assessments and issuing the nationally
recognised qualification. Training may take place on
the job or away from your workplace.
Parent/
Guardian
(if under 18 years)
State Training
Authority
(State Government)
Department
of Education
and Training
(Australian
Government)
Department of Education and Training
The Australian Government Department responsible for
apprenticeship and traineeship policies and funding
throughout Australia.
Australian Apprenticeship Support Network (AASN) Provider
An organisation, such as ACE Apprenticeships Centre,
contracted by the Australian Government to provide a free
service to employers and apprentices or trainees to assist
them with the sign-up, administration and management of
Australian Apprenticeships.
State Training Authority (STA)
The Queensland State Government is responsible for
registering your National Training Contract. Any changes to
your National Training Contract must be approved by the
Queensland State Government.
WHAT HAPPENS DURING MY A
I’M READY TO GO!
HOW DO I GET
STARTED?
Step
One
You will need to find an employer who will offer
you an Australian Apprenticeship or discuss with
your current employer the possibility of gaining
recognition for your current skills and training.
Employment must be permanent and either full
time, part time or school-based.
When you and your employer are ready to go,
you will need to complete a National Training
Contract.
The National Training Contract must be
completed with a representative of an Australian
Apprenticeship Support Network Provider. Your
ACE Field Officer will be ready to assist you and
your employer with completing the necessary
paperwork. If you are under 18 years of age, your
parent or guardian must also sign the National
Training Contract.
The National Training Contract is a legally binding
document that outlines the agreed length
of training and the type of apprenticeship or
traineeship that you are undertaking.
All National Training Contracts come with a
Probation Period. The probation period varies
between 30 and 90 days depending on the type
of apprenticeship or traineeship. During this time
either party may cancel the contract without
the other parties consent. After the probation
period, cancellations must be mutual. One party
cancellations after the probation period must be
approved by the State Training Authority. ACE
recommends discussing cancellations with your
ACE Field Officer prior to cancelling.
AUSTRALIAN APPRENTICESHIP?
HOW DOES THE
TRAINING HAPPEN?
Step
Two
Prior to signing your National Training Contract,
you and your employer need to choose an STA
accredited Registered Training Organisation (RTO).
Your ACE Field Officer can assist you in choosing the
right RTO that will best suit your needs. The RTO will
then negotiate a Training Plan that suits your training
requirements. The training plan should be completed
during the probation period.
The training plan outlines how your training will be
delivered and must be signed by you, your employer
and your RTO representative.
The RTO will also issue you with a training record
book which contains all of the competencies and
assessments that you will need to complete during
the course of your apprenticeship or traineeship. As
you progress, each competency will be signed by
you, your workplace supervisor and your trainer. It is
your responsibility to ensure that your training record
book is completed and it should remain at the
workplace in a secure place.
The Queensland State Government may cover part
or all of the costs of training depending on the type
of apprenticeship or traineeship you are undertaking.
This is called User Choice Funding. Also, there are
incentives that may be available to your employer
that cover the costs of training. There may be a
student contribution fee payable to the RTO.
As part of your training, you will also need to obtain
a Unique Student Identifier (USI). A USI provides
you with a secure online record of your nationally
recognised training that you can access anytime
and anywhere, and it’s yours for life. You can apply
for a USI online at http://www.usi.gov.au, or you
can ask for assistance from your RTO. You must
obtain a USI as soon as possible after commencing
your Australian Apprenticeship. Your RTO will not be
able to issue your qualification or any statement of
attainment without your USI.
NEED HELP?
If you are having issues that you cannot discuss with your
employer you can contact your ACE Field Officer or the
Queensland State Training Authority.
If you are having a training related issues you should
contact your RTO representative or Trainer.
ACE encourages you to deal with any problems or issue
immediately. We are here to help you, so feel free to
contact us.
Cancellation of Training Contract
Cancellation of a Training Contract can only occur
through the completion of a cancellation form.
Contact your ACE Apprenticeships Centre for assistance.
Wages, Entitlements and Allowances
As an apprentice or trainee you are entitled to be paid
wages according to the Agreement or Award under which
you are employed. Information on wages and conditions
of employment can be obtained by contacting Fair Work
Australia on 13 13 94.
WHAT HAPPENS DURING MY A
ONGOING SUPPORT?
Step
T hree
6 month contact
At the six month point in your training you and
your employer will be contacted by an ACE
Field Officer to make sure all is progressing
well.
This is a great opportunity to raise any concerns
you may have. However, ACE encourages
all apprentices or trainees and employers to
contact their ACE Field Officer to discuss issues
as they arise. Remember, we are here to help.
The monitoring visits may take place in person
or over the phone.
12 and 24 month contacts
Depending on your type of apprenticeship or
traineeship, you will be contacted again at
the 12 month point. If your apprenticeship or
traineeship runs for longer than 24 months, you
and your employer will be contacted again to
discuss your progress.
Once again, if you have any issues throughout
the duration of your apprenticeship or
traineeship, you can always contact your ACE
Field Officer.
MY CONTACTS
My ACE Field Officer is:
My RTO is
............................................................................................................................
......................................................................................................................
............................................................................................................................
......................................................................................................................
Their contact details are:
Their contact details are:
............................................................................................................................
......................................................................................................................
............................................................................................................................
......................................................................................................................
Queensland State Training Authority
1800 210 210
My Unique Student Identifier (USI):
..................................................................................................................
..................................................................................................................
AUSTRALIAN APPRENTICESHIP?
COMPLETING
MY TRAINING
While your National Training Contract specifies a nominal duration,
apprenticeships and traineeships are competency based and take
into account your previous training and skills. If all parties agree that
you have achieved the necessary competencies, you can complete
your training at any stage and receive your nationally recognised
qualification.
If you require additional time beyond the nominal duration to complete
your training, you should contact your ACE Field Officer before the end
date to extend your nominal duration.
Step
Four
Once you can demonstrate that you have achieved all the necessary
competencies, your RTO will lodge a Completion Agreement with the
State Training Authority. The Completion Agreement must be signed by
you, your employer and your RTO representative.
Congratulations!
WHAT ARE MY OBLIGATIONS?
When you sign the National Training Contract you are
agreeing to the following:
• Obtaining consent from a parent or guardian if you are
under 18 years of age.
• Attending and performing work in a professional manner
in accordance with your employers requirements.
• Making all reasonable efforts to achieve the
competencies specified in the training plan and
undertaking any training and assessments required.
• Taking care of workplace property.
• Respecting the rights of other employees in the
workplace.
• Remembering that any information obtained from the
employer is to remain confidential and not disclosed
without the permission of the employer.
• Participating in the development of a training plan.
• Attending training sessions and supervised workplace
activities.
• Maintaining a training record book.
WHAT ARE MY EMPLOYERS OBLIGATIONS?
When your employer signs the National Training Contract
they are agreeing to:
• Conform with relevant Australian Government and
State legislation, including that relating to Australian
Apprenticeships arrangements.
• Providing a safe working environment that is free from
bullying, discrimination and abuse - both verbal and
physical.
• Ensuring all occupational health and safety requirements
have been addressed.
• Providing an appropriate workplace induction.
• Support structured training including:
• Providing opportunities to develop knowledge and
skills.
• Lodging a National Training Contract and enrolling
you with a Registered Training Organisation.
• Participating in the development of a training plan.
• Ensuring a training record is maintained.
• Ensuring the STA is notified upon the completion of the
training.
• Providing supervision and support within the workplace
and remembering that the parents or guardians are
responsible for Australian Apprentices under the age
of 18.
• Advising you of your rights and responsibilities including:
• Ensuring you feel free to raise any issue or concerns
with either the workplace or the Registered Training
Organisation.
• Advising you of your entitlements such as wages and
working conditions.
• Ensuring that you are aware of assistance available
from the STA.
• Providing a comprehensive induction process for the
commencement of your Australian Apprenticeship.
WHAT FINANCIAL SUPPORT IS AVAILABLE?
As an Australian Apprentice, you or your employer may be eligible to access a number of Australian or State Government
initiatives including:
Trade Support Loans (TSL)
Trade Support Loans provide up to $20,000 to Australian Apprentices in priority areas to assist them with the costs of living and
learning while undertaking an apprenticeship. A 20 percent discount is applied on the amount borrowed when the apprentice successfully completes their
apprenticeship. Australian Apprentices are required to repay the loans through the tax system when their repayment income
meets the repayment threshold.
The loans are flexible to meet the needs of each individual. For instance an Australian Apprentice can apply for six months
only to buy their tools, they could save up their first year’s payments to buy a second hand vehicle then opt-out of further
payments or they can take the full loan to cover living expenses, such as rent, public transport and phone bills throughout
their years of training. See your ACE Field Officer for information on Trade Support Loans.
Support for Adult Australian Apprentices (SAAA)
Employers of adult Australian Apprentices (25 years of age or over) commencing an apprenticeship which leads to an
occupation on the National Skills Needs List may be eligible to receive a $4,000 payment after 12 months. Speak to your ACE
Field Officer for information on the eligibility criteria.
Living Away from Home Allowance (LAFHA)
Where apprentices or trainees are required to move away from their parent’s or guardian’s home to take up an apprenticeship
or traineeship, they may be eligible to receive an allowance to assist them with the cost of living. An application form should
be submitted to ACE Apprenticeships Centre as soon as possible after commencing your apprenticeship or traineeship
Youth Allowance
Apprentices and trainees may be eligible for Youth Allowance, Austudy or ABSTUDY. For further information, please contact
Centrelink to determine whether you meet the criteria for one of these allowances.
Make it happen today!
• Brisbane • Bundaberg • Cairns • Cooktown • Dalby • Emerald • Gladstone • Gold Coast
• Hervey Bay • Ipswich • Longreach • Mackay • Moranbah • Mount Isa
• Rockhampton • Scarborough • Sunshine Coast • Toowoomba
• Townsville • Torres Strait Islands • Weipa • Whitsunday
1300 ACE 4 MRAEL www.mrael.com.au
National Code of Good Practice for
Australian Apprenticeships
July 2015
Australian Apprenticeships, which may be referred to as apprenticeships
and traineeships in some States and Territories, offer many benefits to
employers and Australian Apprentices. Employers can take on an Australian
Apprentice who is trained to understand the specific requirements of their
workplace and has the skills that match their business objectives. Australian
Apprentices have the chance to gain valuable work experience, develop
skills and acquire a nationally recognised qualification.
This Code of Good Practice has been developed to assist
both parties entering into a Training Contract with a clear
understanding of each other’s obligations and expectations.
Both parties have a clear understanding of their contractual
obligations including the duration of the Training Contract.
A copy of this Code should be retained by the employer
and the Australian Apprentice.
Both parties are clear about available dispute resolution
avenues and understand what is required to terminate the
Training Contract.
BOTH PARTIES
THE EMPLOYER WILL:
Both parties understand that there is a formal agreement to
train the Australian Apprentice. This agreement is known as
the Training Contract, and it sets out the legal obligations
binding the employer and the Australian Apprentice.
Meet legal obligations
Both parties enter into the employment and training arrangement
with a commitment to mutual respect, honesty and fairness.
This involves:
• conforming with relevant Australian Government and
State/Territory legislation, including that relating to
Australian Apprenticeship arrangements.
Both parties agree to determine the qualification and the
competencies that the Australian Apprentice is working to attain.
13 38 73
www.australianapprenticeships.gov.au
Your Life. Your Career. Your Future.
www.australianapprenticeships.gov.au
Provide a safe working environment
This involves:
• ensuring that all occupational health and safety requirements
are addressed; and
• providing comprehensive induction processes for commencing
Australian Apprentices to ensure that they are aware, from
the time of commencement, of the proposed training program,
workplace safety requirements and their rights and
responsibilities.
• providing an appropriate introduction to the workplace,
stressing those core occupational health and safety
requirements essential to workplace safety.
THE AUSTRALIAN APPRENTICE WILL:
• providing a safe workplace, free from bullying and verbal,
physical, racial and sexual abuse;
Support structured training
This involves:
Be aware of and make a commitment to fulfil
work responsibilities
• providing opportunities to develop knowledge and skills;
This involves:
• lodging Training Contract documentation with the relevant
authorities, selecting a Registered Training Organisation and
enrolling the Australian Apprentice within the timeframe
determined by your State/Territory Training Authority;
• attending and performing work in a professional and courteous
manner in accordance with the employer’s requirements;
• participating in the development of the training plan and
providing facilities and expertise to assist in the training of
the Australian Apprentice in the agreed qualification (this may
include on-the-job training, supervision from competent people,
mentoring, or time to undertake off-the-job training);
• ensuring that a record of training is maintained; and
• ensuring that the relevant authorities are notified on the
completion of the Training Contract, or advising them in
instances where the Training Contract is in danger of not
being completed.
Provide supervision and support
This involves:
• providing the Australian Apprentice with a nominated
workplace supervisor and could involve a coaching or
mentoring arrangement, especially for Australian Apprentices
with little experience of work; and
• being mindful that Australian Apprentices under the age of
18 are minors, and that their parents or guardians have legal
responsibility for them.
Advise Australian Apprentices of their rights
and responsibilities
This involves:
• ensuring that Australian Apprentices are encouraged to raise
issues and problems both in the workplace and with the
Registered Training Organisation;
• advising them of entitlements, such as wages, conditions etc;
• ensuring that the Australian Apprentice is aware that help and
assistance are also available from the relevant State/Territory
Training Authority; and
• taking care of workplace property and resources;
• respecting the rights of other Australian Apprentices and
employees in the workplace;
• remembering that information obtained from the employer
must be kept confidential and not disclosed without approval
from the employer; and
• obtaining consent from a parent or guardian, if you are less
than 18 years of age.
Be aware of and make a commitment to
fulfil training responsibilities
This involves:
• making all reasonable efforts to achieve the competencies
specified in the training plan and undertaking any training
and assessment required;
• participating in the development of the training plan;
• attending training sessions or supervised workplace
activities and taking advantage of learning opportunities; and
• maintaining a record of training such as a training record book.
FOR FURTHER INFORMATION AND
ASSISTANCE
Australian Apprenticeship Support Network provider in each
State and Territory can provide further information on Australian
Apprenticeships. Their contact details can be obtained by calling
13 38 73 or by visiting australianapprenticeships.gov.au.
Group Training
Information about group training is
available at grouptraining.ntis.gov.au, or
www.australianapprenticeships.gov.au/group-training.
www.australianapprenticeships.gov.au
State and Territory Training Authority
State and Territory Training Authorities are government
departments responsible for the operation of the Vocational
Education and Training (VET) system (including Australian
Apprenticeships) within that jurisdiction. Contact details for
State and Territory Training Authorities are listed below:
Australian Capital Territory
ACT Government Education and Training Directorate
220 Northbourne Avenue, Braddon ACT 2612
PO Box 158, Canberra ACT 2601
Ph: (02) 6205 8555
Fax: (02) 6205 8448
Web: http://www.det.act.gov.au/training
New South Wales
NSW Department of Education and Communities
Locked Bag 53, Darlinghurst NSW 1300
Ph: 13 28 11
Ph: 02 9266 8704
Fax: 02 9266 8590
Web: www.training.nsw.gov.au
Email: sts@det.nsw.edu.au
Queensland
Department of Education, Training and Employment
LMB 527 GPO, Brisbane QLD 4001
Ph: 1800 210 210
Web: www.training.qld.gov.au
Victoria
For apprenticeship regulatory matters, including
the regulation of Group Training Organisations:
Victorian Registration and Qualifications Authority
South Australia
Skills for All
GPO Box 320
Adelaide SA 5001|
Ph: 1800 673 097
Fax:
(08) 8463 5654
Web: www.skills.sa.gov.au/apprenticeships-traineeships
Western Australia
Department of Training and Workforce
Development Apprenticeship Office
Locked Bag 16, Osborne Park Delivery Centre WA 6916
Ph: 13 19 54 (local)
Ph: (08) 6551 5499
Web: www.apprenticentre.wa.gov.au
Northern Territory
Department of Business
Mitchell Centre, 11th Floor
55-59 Mitchell Street, Darwin NT 0801
GPO Box 3200, Darwin NT 0801
Ph: (08) 8935 7707
Fax: (08) 8901 1326
Web: http://www.dob.nt.gov.au/training/apprenticeshipstraineeships
Tasmania
Skills Tasmania
GPO Box 169, Hobart TAS 7001
Ph: (03) 6233 4600
Ph: 1800 655 846 (freecall)
Fax: (03) 6233 0588
Web: www.skills.tas.gov.au
GPO Box 2317, Melbourne VIC 3001
Ph: 1300 722 603
Fax: (03) 9637 3564
Web: www.vrqa.vic.gov.au
ED15-0136
For all other apprenticeship matter:
Department of Education and Training
GPO Box 4367, Melbourne VIC 3001
Ph: (03) 9637 2000
Web: www.education.vic.gov.au/training/learners/
apprentices
13 38 73
www.australianapprenticeships.gov.au
Your Life. Your Career. Your Future.
ATIS-026
1800 210 210  apprenticeshipsinfo@qld.gov.au  www.apprenticeshipsinfo.qld.gov.au
Apprenticeships Info
School-based apprenticeships and
traineeships (SAT)
Information to get started
School-based apprentices and trainees, typically in
years 10, 11 and 12, are trained in the workplace and
with a training organisation, in their chosen
apprenticeship or traineeship while continuing to study
towards their Queensland Certificate of Education
(Senior Certificate or equivalent).
To commence a SAT, a student must have the support
of the employer, the school, supervising registered
training organisation (referred to as training
organisation), and their parent/guardian.
The employer, student and parent/guardian (if
applicable and appropriate) will be required to sign a
training contract (with the assistance of an Australian
Apprenticeship Support Network [AASN] provider)
agreeing to work together for the length of the
apprenticeship or traineeship.
It is anticipated that, prior to lodging the training
contract for registration, the AASN provider will ensure
that the parties to the contract work together, and with
the parent or guardian and the school, to negotiate a
schedule of education, training and employment
(ETES). There must be some impact on the student’s
school timetable for the program to be considered
school-based and this schedule will show that impact.
The Independent and Catholic school sectors require
that the parties record the schedule on the ATIS-023
Education, Training and Employment Schedule form.
Paid employment requirements
All school-based apprentices and trainees are paid for
time spent working with their employer. However, the
employer should contact the Fair Work Ombudsman to
discuss the industrial relations provisions applicable to
the employer and determine the following matters:
•
whether or not the apprentice or trainee will be
paid for time spent undertaking training delivered
by the training organisation
•
leave entitlements (e.g. sick leave, recreation
leave etc.) or a loaded rate of pay compensating
for no leave accruals.
Periods of paid employment must never fall below the
minimum of 375 hours (50 days) per 12 month
period from the commencement of the school-based
training contract.
For training contracts in electrotechnology, a minimum
of 600 hours (80 days) of paid employment must be
provided every 12 months.
School-based trainees must not complete in less than
12 months unless they have completed the minimum
paid work requirement. The Department of Education
and Training may randomly audit completing schoolbased traineeships and request evidence to confirm
the minimum of paid employment was worked.
Where scheduled work time is missed and an
employer and the student are not able to make up the
missed days within the 12 month period due to matters
not within their control, they should seek further advice
from the department.
Government contributions to training
costs
Apprentices and trainees (including school-based) may
only access a maximum of two government
contributions (under the User Choice program). To find
out more about government contributions, visit the
User Choice section on the Training Queensland
website.
The government contribution to a school-based
apprentice or trainee’s training is aligned to the priority
level of the qualification being undertaken:
•
•
•
priority 1 qualifications are 100% subsidised
priority 2 qualifications are 75% subsidised
priority 3 qualifications are 50% subsidised.
More information on these subsidies can be found on
the Training Queensland website.
Students (and their parent/guardian) must be provided
with adequate information from the training
organisation to allow an informed decision about which
qualification they will undertake as the decision may
affect their access to further funding.
Under the User Choice program, school-based
apprentices and trainees are exempt from paying
student contribution fees to the training organisation
whilst they are at school.
Leaving school
If a SAT is not completed prior to the student leaving
school, it must be converted to full-time or part-time
arrangements.
The department will convert school-based apprentices
and trainees to full-time arrangements the day after
their Year 12 school year ends. However, for schoolbased apprentices and trainees who leave school
before the end of Year 12, the employer, apprentice or
trainee and parent or guardian must submit the ATF035 Amendment of a registered training contract form
to convert the training contract to full-time or part-time.
Once converted, appropriate award wages and
conditions apply—contact the Fair Work Ombudsman
for assistance.
Once a student’s training contract has been converted
from school-based, they are eligible to pay the student
contribution fees and charges to the training
organisation. The student should contact the training
organisation to discuss these fees.
Limit to off-the-job training which may
be provided
There is a limit to the amount of off-the-job training that
school-based apprentices may complete whilst at
school, dependent on the nominal term (full-time) of
the apprenticeship:
•
four year nominal term – a maximum of 33.3% of
the competencies
•
three year nominal term – a maximum of 40% of
the competencies
•
two year nominal term – a maximum of 50% of
the competencies
In exceptional circumstances, and only with the prior
approval of the department, it may be possible to
exceed the above off-the-job training limits.
Applications should be directed to the department.
Please note the off-the-job training limit does not
apply to traineeships.
Electrotechnology apprenticeships
Entry into electrotechnology apprenticeships is limited
to students in Years 11 and 12. There are a number of
criteria required of students wishing to pursue a
school-based apprenticeship in the electrotechnology
field. These requirements are listed against the chosen
qualification on the Queensland Training information
Service (QTIS) website at www.qtis.training.qld.gov.au.
Business cases for students outside
Years 10, 11 and 12
Students enrolled and attending school in a year other
than 10, 11 or 12 will be considered to undertake a
SAT, provided a business case has been approved
prior to commencing.
Note: Where a training contract commences after the
end of the Year 9 school year and the student is
enrolled to return to school to start Year 10 the next
year, a business case is not required.
For details on the requirements of a business case,
contact Apprenticeships Info.
School to Trade Pathway incentive
This program provides employers with up to $5000 to
commence a school-based apprentice and retain them
in a full-time apprenticeship after they have completed
their schooling. For more information, see the School
to Trade Pathway incentive fact sheet on the Training
Queensland website.
For further information
Contact:
•
the school’s career counsellor
•
an AASN provider on 13 38 73
•
Apprenticeships Info on 1800 210 210
•
Fair Work Ombudsman on 13 13 94 or visit
www.fairwork.gov.au, regarding wages,
entitlements and industrial awards.
Related document:
•
Guide to school-based apprenticeships and
traineeships.
Version 14.1 – July 2015
ATIS-026 School-based apprenticeships and traineeships (SAT)
ATIS-020
1800 210 210  apprenticeshipsinfo@qld.gov.au  www.apprenticeshipsinfo.qld.gov.au
Apprenticeships Info
Parent or guardian responsibilities
Information to get started
The parent or guardian of an apprentice or trainee, who is
under 18 years of age, is not a party to the training
contract, but does have responsibilities in regard to the
apprenticeship or traineeship. However, in some cases,
the parent or guardian’s involvement may be
inappropriate – for example, if the apprentice or trainee is
living independently.
Responsibilities of the parent or guardian
The parent or guardian’s responsibilities are:
•
•
•
•
•
to sign the training contract within 14 days after the
day the apprenticeship or traineeship starts
to sign the appropriate application, if the employer
and apprentice or trainee agree—
o to apply to amend the training contract
o to temporarily transfer the training contract to a
new employer for a period not exceeding 1 year,
to suspend the training contract for a period not
exceeding one year
o to apply to cancel the training contract
if the employer and apprentice or trainee and a
proposed new employer agree to permanently
transfer the training contract to the new employer,
sign the application
if the apprentice or trainee decides to withdraw their
consent to suspend or cancel the training contract
within seven days, sign the written notice advising
their Australian Apprenticeship Support Network
(AASN) provider or the Department of Education
and Training of the withdrawal
if the employer, apprentice or trainee and training
organisation agree to sign a completion agreement
to initiate completion of the apprenticeship or
traineeship, sign the completion agreement.
Further responsibilities that relate specifically to schoolbased apprenticeships and traineeships:
•
•
•
ensure the school’s agreement to the school-based
arrangement has been obtained
participate in the negotiation of, and agree, to a
schedule of school studies, training and employment
if the student is suspended or expelled from school,
or the school withdraws their support to the schoolbased arrangement, contract the AASN provider or
•
•
the department immediately to discuss continuation
of the apprenticeship or traineeship
if the student changes schools, the support of the
new school must be gained before the school-based
arrangement can continue
if the school-based apprenticeship or traineeship is
in the electrotechnology industry, ensure the
required criteria has been met, as outlined on
www.qtis.training.qld.gov.au.
The parent or guardian will be provided with copies of
correspondence related to various processes which occur
during the life of the training contract. This
correspondence is provided to keep the parent or
guardian informed, so they may assist the apprentice or
trainee to navigate through the processes and help to
ensure successful completion of the apprenticeship or
traineeship.
It is important to note that the AASN provider and the
department may only provide the parent or guardian listed
on the training contract, with any information contained in
the training contract, unless the apprentice or trainee has
formally, in writing, advised their AASN provider or the
department otherwise. Any other parties would need to be
added as a third party in order to gain information
pertaining to the apprenticeship or traineeship.
The ATF-008 Authority to release information to a third
party form is used for this purpose.
Parent or guardian is also the employer
An employer, who is also the parent or legal guardian of
the apprentice or trainee, may sign the training contract as
both the employer and parent or guardian.
Timeframe
The parent or guardian’s involvement in processes related
to the training contract cease when the apprentice or
trainee turns 18 years of age. To continue to access
information contained in the training contract, the
apprentice or trainee would need to add the parent or
guardian as a third party to the training contract.
For further information
Phone Apprenticeships Info on 1800 210 210.
All forms can be found on the Apprenticeships Info website in the
Information sheets, forms & resources section.
Version 6.1 – July 2015
Department of Education, Training and Employment
myApprenticeship
Self-service website
Photography: Tony Phillips
www.training.qld.gov.au/myapprenticeship
The myApprenticeship website is the easiest way to manage your apprenticeship or
traineeship with the Department of Education, Training and Employment.
myApprenticeship allows you to securely view
information and complete a range of tasks relating
to your apprenticeship or traineeship.
myApprenticeship is an initiative supporting the
Queensland Government’s Great skills. Real opportunities
training reform action plan.
You can:
• access your training contract details
Other useful information is available at:
• update your personal information
www.training.qld.gov.au/skillsgateway
www.training.qld.gov.au
• initiate formal processes
• view official correspondence between you and
the department
• view your training results
• monitor the progress of your apprenticeship or
traineeship
• lodge a general enquiry or request with the department
For assistance with accessing and using the
myApprenticeship self-service website,
contact the department:
• access previous requests you may have made through
the website
EmailmyApprenticeship@dete.qld.gov.au
Phone 1800 210 210
140107
• apply for travel and accommodation subsidies.
Accessing and using the myApprenticeship
website is easy. Just follow these steps to
get started:
Step 1
Visit www.training.qld.gov.au/myapprenticeship and
log in using your allocated username and password.
If you have not yet received your username and
password or you have misplaced this information,
please contact the department on 1800 210 210.
Step 2
Once you have logged in for the first time, you will be
prompted to change your password and confirm an
email address. The email address you provide will be
used for resetting your password.
Step 3
Once you have logged in you will see your
landing page. Here you can complete a
range of tasks using the action bar on the
left hand side.
Step 4
Use the My Details tab to view and amend
your contact details.
Step 5
You can also view detailed information
about your training arrangement by clicking
on the My Training tab.
Australian Apprentices
A guide to payments
If you are an
Australian
Apprentice you
may be eligible for
Youth Allowance,
Austudy or
ABSTUDY.
Support for Apprentices
How do I apply?
If you are currently completing
an Australian apprenticeship or
traineeship, you may be eligible
for financial assistance to help you
while you achieve your qualification.
The following payments may be
available to you:
Youth Allowance and Austudy
apprentices can apply online at
humanservices.gov.au/online by
following the online services links.
• Youth Allowance
• Austudy
• ABSTUDY.
Who can apply?
You can apply for one of these
fortnightly payments if you:
• are a full-time Australian
Apprentice, and
• meet our residency requirements.
As Australian Apprentices can only
claim one of the payments, you
should use the following guide to
work out which payment reflects
your situation.
ABSTUDY apprentices can apply
over the phone on the ABSTUDY line
FreecallTM 1800 132 317.
Make sure you have the following
information nearby to ensure the
application process takes as little
time as possible:
• your gross fortnightly earnings
• your bank account number
• your bank branch number.
When you make a claim you will need
to prove your identity to us. Please
provide original documents (not
photocopies) from the approved list—
see the Proving your identity form at
humanservices.gov.au/forms.
• If you’re an Australian Apprentice
aged between 16 and 24, you
should apply for Youth Allowance.
• If you’re an Australian Apprentice
aged 25 and over, you should apply
for Austudy.
• If you’re an Australian Apprentice
of any age and you are an
Indigenous Australian, you should
apply for ABSTUDY.
humanservices.gov.au
Australian Apprentices. A guide to payments
2 of 2
How much will I get?
Are payments taxable?
The amount of assistance that you may receive depends
on a number of things, which include:
If you are 16 and over and receive Youth Allowance,
Austudy or ABSTUDY, your payment will be treated
as taxable income. However, to work out exactly how
individual payments could affect your tax, you should
speak to the Australian Taxation Office. Alternatively,
you can talk to your accountant or registered tax agent.
You can earn up to $400 per fortnight before your
income affects your payment. The maximum amount
you can accumulate in your income bank balance as an
Australian Apprentice is $1,000.
Because each person’s circumstances are unique,
call the Australian Apprentices line on 133 633 for
more information.
Youth Disability Supplement
You may qualify for an additional Youth Disability
Supplement if you are under 22 years of age and
assessed as having a partial capacity to work.
Do I need to report my income?
You will need to report your income to us each fortnight.
You must do this in order to receive the correct payment.
We will send you a letter telling you when you need to
report. You will need to contact us before 5.00 pm on the
day you are due to report or your payment may be delayed.
You can report your income:
• online—go to humanservices.gov.au/online and
follow the online services links, or
• over the phone—call the Report Employment Income
line on 133 276. The entire process takes less than
five minutes and because the line is fully automated,
there’s no waiting in any phone queues.
For more information
Go to
humanservices.gov.au
Call
Australian Apprentices 133 633
Youth Allowance and Austudy 132 490
ABSTUDY line FreecallTM 1800 132 317
Follow us on Facebook at facebook.com/studentupdate
or Twitter @StudentUpdateAU to keep informed.
Can visit a Department of Human Services Service Centre.
For more information about
Australian Apprenticeships
Australian Apprenticeships combine practical work with
structured training to provide a nationally recognised
qualification that leads to skilled employment.
Australian Apprenticeships are also commonly known as
apprenticeships and traineeships.
Go to australianapprenticeships.gov.au
Disclaimer
The information contained in this publication is intended
only as a guide to payments and services. It is your
responsibility to decide if you wish to apply for a
payment and to make an application, with regard to your
particular circumstances. This information is accurate as
at November 2012. If you use this publication after that
date,please check with us that the details are current.
Note: calls from your home phone to ‘13’ numbers from
anywhere in Australia are charged at a fixed rate. That
rate may vary from the price of a local call and may also
vary between telephone service providers. Calls to ‘1800’
numbers from your home phone are free. Calls from
public and mobile phones may be timed and charged at a
higher rate.
ST020.1211
• your personal income and assets, and
• your parents’ or partner’s income and assets
(where applicable).
humanservices.gov.au
WHO TO CONTACT
APPRENTICE & TRAINEE INFORMATION
Queensland
TOPIC
CONTACT
If I need detailed information about an
Australian Apprenticeship.
1300 ACE 4 MRAEL
If I want more information on Australian
School-based Apprenticeships.
MRAEL ACE Apprenticeships Centre,
Careers Teacher or VET Coordinator
If I would like to be employed by a Group
Training Company (that employs apprentices
and trainees then hires them out to
employers on short or long term assignments).
1300 ACE 4 MRAEL
MRAEL ACE
Apprenticeships Centre
If I have any queries before starting or during
my Australian Apprenticeship.
1300 ACE 4 MRAEL
MRAEL ACE
Apprenticeships Centre
If I need information on, or have any queries
about wages and terms and conditions of
employment.
13 13 94
Fair Work Commission
www.fairwork.gov.au
To apply for a Living Away From Home
Allowance if I have moved in order to start
my Australian Apprenticeship.
1300 ACE 4 MRAEL
MRAEL ACE
Apprenticeships Centre
If I believe I am not being treated fairly or if
my work is rationed.
1800 210 210
Department of Education and Training
(Apprenticeships Info)
www.apprenticeshipsinfo.qld.gov.au
13 13 94
Fair Work Commission
www.fairwork.gov.au
1800 210 210
Department of Education and Training
(Apprenticeships Info)
www.apprenticeshipsinfo.qld.gov.au
1300 369 915
Fair and Safe Work Queensland
If my Australian Apprenticeship has been
suspended or terminated.
1300 ACE 4 MRAEL
MRAEL ACE
Apprenticeships Centre
When I have completed my Australian
Apprenticeship where do I obtain my Trade
Certificate of Completion?
1800 210 210
Department of Education and Training
(Apprenticeships Info)
www.apprenticeshipsinfo.qld.gov.au
If I believe I am being harassed or
discriminated against at work or in training.
MRAEL ACE
Apprenticeships Centre
Need further assistance?
Contact your local ACE Field Officer on:
1300 ACE 4 MRAEL (1300 223 467), ace@mrael.com.au
or visit www.mrael.com.au
15-07-15