Functional Skills qualifications
(3748)
Frequently asked questions
www.cityandguilds.com
September 2010
Version 2.8
(September 2014)
1
General questions
4
1.1
What are functional skills?
4
1.2
What subjects are included in Functional Skills?
4
1.3
Which qualifications are replaced by Functional Skills?
4
1.4
What levels are the Functional Skills qualifications available at?
4
1.5
Are Functional Skills qualifications available outside England?
4
1.6
Where can I find the Functional Skills standards?
4
1.7
How is Functional Skills assessed?
4
1.8
Is Functional Skills on the QCF? Does each qualification have a credit value?
5
1.9
How can we become a Functional Skills centre with City & Guilds?
5
1.10
Is fast-track approval available?
5
1.11
Can learners be exempted from having to do Functional Skills, or from having to
complete all of the assessment?
6
1.12
What’s the relationship between Functional Skills and the QCF maths and English
qualifications?
6
2
Teaching and supporting Functional Skills learners
7
2.1
Where can I access the Functional Skills standards?
7
2.2
What support is available to help deliver Functional Skills?
7
2.3
Where can I find sample/practice Functional Skills assessments?
7
2.4
What guidance is available for learners with learning difficulties, and for those
requiring Access Arrangements for their Functional Skills assessments?
7
2.5
How do we request adjustments to assessment materials – eg so they can be used
with screen reading software?
8
2.6
Can candidates be exempted from part of the assessment?
2.7
Can FS assessments completed with other awarding organisations be used towards
a City & Guilds Functional Skills qualification?
8
2.8
How do we give our learners the best chance of success?
8
2.9
What qualifications are needed to teach Functional Skills?
9
2.10
What qualifications are needed to assess and/or internally quality assure Entry level
and FS English Speaking, Listening and Communication?
9
2.11
Is there any additional guidance for tutors/assessors?
3
Administering and managing the assessment of Functional Skills
10
3.1
How are the Functional Skills qualifications assessed?
10
3.2
How are the assessments made available to centres?
10
3.3
What’s the pass mark for each functional skill?
10
3.4
Are pass marks available for the sample assessments?
11
3.5
How do we register learners? Are there any deadlines?
11
3.6
What’s the difference between ‘registration’ and ‘entry’?
11
Functional Skills (3748) FAQs
8
9
1
2
3.7
How do we order paper based/delivered assessment?
11
3.8
Why do we need to provide candidates’ names in advance?
11
3.9
Do we need to make a separate booking for each group of candidates?
12
3.10
Can we change the date/time of a paper assessment after we’ve booked it?
12
3.11
What equipment can candidates have access to during their assessment?
12
3.12
You say these aren’t exams. What conditions are required (Entry level)?
13
3.13
You say these aren’t exams. What conditions are required (Levels 1 and 2)?
13
3.14
What is the total cost of a City & Guilds Functional Skills qualification?
14
3.15
Can centres choose the assessment topic/title for their candidates?
14
3.16
Do the assessments have to be completed in one sitting, or can they be split?
15
3.17
Is there any additional reading time for the assessments?
15
3.18
Do centres need internal verifiers for Functional Skills?
15
3.19
Does the IQA have to look at all assessments or can they just sample them?
15
3.20
How long do results take for the externally-marked components?
15
3.21
Do the results for external components include anything more detailed than a
pass/fail grade?
15
4
Questions about onscreen assessment
16
4.1
Are there any system requirements for onscreen Functional Skills assessments?
16
4.2
Can candidates have other items (eg a pen and paper) alongside them during the
assessment so they can make rough notes?
16
4.3
What guidance is there for invigilators?
4.4
Are there any resources to help candidates prepare for the onscreen Functional
Skills assessments?
16
4.5
Is it possible to print out any of the assessment, eg so information can be read on
paper rather than from the screen?
16
4.6
Can we download an assessment onto a laptop – eg so it can be taken to the
candidate’s workplace?
16
4.7
What happens if candidates do not turn up for a scheduled assessment?
16
4.8
What if there is a power failure during the assessment?
17
4.9
What feedback do candidates receive (other than pass/fail)? How do I find it?
17
4.10
Why are the results shown in score reports sometimes different from candidates’
actual result issued via the Walled Garden?
17
5
Specific questions about FS English
18
5.1
What are the components of FS English?
18
5.2
Is it possible to take the three components of FS English at different times/levels? 18
5.3
Can FS English components achieved with other awarding organisations be counted
towards a City & Guilds FS English qualification?
18
5.4
Why do we need to claim a ‘certification’ module for FS English?
18
5.5
Where can I find sample/practice FS English assessments?
19
5.6
What equipment can be used during FS English assessments?
19
5.7
Are bilingual dictionaries allowed?
19
5.8
Can candidates use sign language for the Speaking, Listening and Communication
(SLC) component of FS English?
19
5.9
How much detail is required on the SLC assessment forms?
19
5.10
Where can I find guidance relating to the word count for Writing?
19
5.11
What ICT skills will my learners need to complete onscreen FS English?
20
Functional Skills (3748) FAQs
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6
Specific questions about FS Mathematics
21
6.1
Where can I find sample/practice FS Mathematics assessments?
21
6.2
What equipment can be used during FS Mathematics assessments?
21
6.3
What is the reading level for the FS Mathematics assessments?
21
6.4
What ICT skills will my learners need to complete onscreen FS Mathematics?
21
6.5
Will it help learners if they are familiar with MS Excel and drawing tools in other
software applications such as MS Word?
21
6.6
Can candidates completing the onscreen assessments have a pencil and paper at
the side of the assessment to help them with calculations?
21
6.7
Can candidates use numbers on the keyboard, or the number pad?
21
6.8
Can candidates use shortcuts and right-click?
21
6.9
Is the method calculator configured to BODMAS?
22
6.10
If candidates forget to put their working out in the box, will the examiner look at
what is on the ‘till roll’?
22
6.11
How do candidates label the axes on graphs?
22
6.12
How do candidates insert values into graph/chart axes?
22
6.13
If candidates select the wrong type of graph/chart can they change their mind and
go back to select a different one?
22
7
Specific questions about FS ICT
23
7.1
Where can I find sample/practice FS ICT assessments?
23
7.2
What is the reading level for the FS ICT assessments?
23
7.3
What equipment can be used during FS ICT assessments?
23
7.4
How does the onscreen FS ICT assessment work?
23
7.5
How many simulated apps are there?
23
7.6
Why don’t the simulated apps look more like Microsoft Office?
24
7.7
Can candidates use shortcuts and right-click?
24
7.8
How quickly are the onscreen FS ICT results turned around?
24
7.10
What equipment and software do candidates need access to?
24
7.11
How do candidates access the data files?
24
7.12
Why is there a Part A and a Part B within the paper delivered assessments?
25
7.13
How is candidates’ work evidenced?
25
7.14
Do we need to send any electronic evidence to City & Guilds?
25
7.15
Is there an alternative way of providing evidence if a printer isn’t available?
25
7.16
Is there any further guidance on running these assessments, eg set-up
arrangements?
25
8
Feedback for externally marked (Level 1 and 2) assessments
26
8.1
What feedback is available for candidates taking the externally-marked
assessments?
26
8.2
How do we access the Notification of Candidate Results (for paper based/delivered
assessments)?
26
8.3
How do we access the Score Reports on SecureAssess (e–volve)?
8.4
Why are the results shown in SecureAssess score reports sometimes different from
candidates’ actual results issued via the Walled Garden?
29
8.5
Will the result shown on a Notification of Candidate Results ever differ from the
results on the certificate?
Functional Skills (3748) FAQs
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29
3
1
General questions
1.1
What are functional skills?
Functional skills are fundamental applied skills in English, Mathematics and Information and
Communication Technology (ICT) that enable people to gain the most from life, learning and work.
Being ‘functional’ is not just about knowing how to use words, numbers and technology – it is about
being able to apply and adapt these skills to a range of everyday life and work situations.
The Functional Skills qualifications were developed as part of the reform of 14-19 and vocational
qualifications in England in the late 2000s. They were piloted from 2007 and launched fully in
September 2010.
1.2
What subjects are included in Functional Skills?
There are three functional skill areas: Functional Skills English (FS English), Functional Skills
Mathematics (FS Mathematics) and Functional Skills Information and Communication Technology (FS
ICT). Each is a qualification in its own right.
1.3
Which qualifications are replaced by Functional Skills?
Functional Skills replaced the ‘first three’ Key Skills qualifications (ie Communication, Application of
Number and ICT) in England. These qualifications are also intended for use in a wide range of other
settings.
1.4
What levels are the Functional Skills qualifications available at?
Functional Skills spans five levels of the National Qualifications Framework: Entry 1, Entry 2,
Entry 3, Level 1 and Level 2.
City & Guilds offers Functional Skills qualifications in all three skill areas at all five levels – 15
qualifications in total. Unlike Key Skills, there are no Functional Skills qualifications at Level 3.
1.5
Are Functional Skills qualifications available outside England?
The Functional Skills qualifications are only approved for use, and eligible for public funding, in
England. However, City & Guilds also offers the following skills qualifications, aligned to public policy
expectations in:
 Northern Ireland: Essential Skills (3800) – www.cityandguilds.com/essentialskillsni
 Scotland: workplace assessed Core Skills units (3658) – www.cityandguilds.com/coreskills
 Wales: Essential Skills Wales (3768) – www.cityandguilds.com/esw.
1.6
Where can I find the Functional Skills standards?
The qualification specifications in our Functional Skills handbook are derived from the Functional
Skills Criteria published by Ofqual..
1.7
How is Functional Skills assessed?
The Functional Skills qualifications are assessed summatively with no ongoing ‘portfolio’
assessment. Candidates complete a one-off series of supervised tasks once they are felt to be
capable of achieving the required standard (known as when-ready). In the case of FS English, the
assessment is split into three components: Reading, Writing, and Speaking, Listening and
Communication (SLC).
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Functional Skills (3748) FAQs
At Entry level all assessments are externally set by City & Guilds; they are internally marked and
quality assured by the centre.
At Level 1 and Level 2 all assessments are externally set by City & Guilds; they are also externally
marked by City & Guilds, apart from the SLC component of FS English which is internally marked and
quality assured.
1.8
Is Functional Skills on the QCF? Does each qualification have a credit value?
The Functional Skills qualifications are on the National Qualifications Framework (NQF), rather than
the Qualifications and Credit Framework (QCF). Functional Skills is not considered suitable for
inclusion on the QCF.
As an NQF qualification, Functional Skills has no formal credit value, although Functional Skills
qualifications completed as part of an Apprenticeship have a notional value of 5 credits each.
1.9
How can we become a Functional Skills centre with City & Guilds?
If your organisation is new to City & Guilds, you’ll need to apply to become a centre, as well as
applying for Functional Skills qualification approval.
If your organisation is already a City & Guilds centre but does not currently have approval for
Functional Skills, a Qualification Approval form will need to be completed and sent to your managing
City & Guilds Quality team. If you already deliver another awarding organisation’s Functional Skills
qualifications, please discuss this with your City & Guilds Quality team as we may be able to
streamline the process.
1.10 Is fast-track approval available?
All City & Guilds centres in England that had active qualification approval for the Key Skills
qualifications (3638-01) on 31 August 2010 were granted automatic approval for our Functional
Skills qualifications. No further fast-track arrangements are available.
Functional Skills (3748) FAQs
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1.11 Can learners be exempted from having to do Functional Skills, or from having
to complete all of the assessment?
Whether it’s appropriate or necessary for particular learners to work towards Functional Skills
qualifications will depend on a number of factors, including the type of learning programme they are
following and any relevant qualifications they may already hold.
All Apprenticeship frameworks require learners to achieve or hold qualifications in English,
Mathematics and (in some cases) ICT. The minimum requirements and range of accepted
qualifications are currently set out in the Specification of Apprenticeship Standards for
England (SASE), although please note some frameworks may require qualifications at a higher level
than the SASE minimum. Please note City & Guilds is not in any way responsible for determining
whether particular qualifications can/can’t be counted towards Apprenticeship framework
completion.
Unlike the Key Skills qualifications that preceded Functional Skills, there are no ‘proxy exemption’
arrangements that allow Functional Skills candidates to claim exemption from part of their
assessment. The only way a Functional Skills qualification can be achieved is by successfully
completing the required Functional Skills assessment.
1.12 What’s the relationship between Functional Skills and the QCF maths and
English qualifications?
As well as offering Functional Skills. City & Guilds also offers a number of qualifications to support
maths and English skills acquisition, as well as to help learners build the necessary confidence to
succeed in Functional Skills and/or progress to the next level:
 Mathematic Skills and English Skills (3847)
 Principles of Using Mathematical Techniques and Principles of Using Written and Spoken
English (3844).
Both of these qualification suites are on the Qualifications and Credit Framework (QCF), and based
on the National Standards for Adult Numeracy/Literacy (which relate closely to the Functional Skills
Subject Criteria for Mathematics and English).
For further details about these qualifications, please visit www.cityandguilds.com/mathsandenglish.
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Functional Skills (3748) FAQs
2
Teaching and supporting Functional Skills learners
2.1
Where can I access the Functional Skills standards?
See answer to 1.6, Where can I find the Functional Skills standards?.
2.2
What support is available to help deliver Functional Skills?
City & Guilds offers a range of support:
 Dedicated qualification webpage
Containing qualification handbook, guidance documents, sample and live assessment
material, worked examples, examiner reports and FAQs.
 SmartScreen.co.uk
Access to a range of free and chargeable resources and learning materials. The free content
includes a tutor forum for each functional skill.
 Monthly maths and English newsletter
Keep up to date with all there is to know about maths and English qualifications and learning
– including Functional Skills. Sign up to receive it via the Preference Centre on our website.
 Regular events
Ongoing training and networking opportunities with peers, to help share and build best
practice.
2.3
Where can I find sample/practice Functional Skills assessments?
Sample assessment papers (for all three functional skills at all five levels) can be downloaded from
our Functional Skills qualifications webpage. In all cases there are multiple examples of each
assessment component. There are also various ‘worked’ examples.
Sample onscreen assessments (designed to replicate the onscreen assessment environment) are
also available as follows:
 FS English
accessed via our Functional Skills qualifications webpage.
 FS Mathematics
accessed via our Functional Skills qualifications webpage, as well as via the e-volve
system (product code 3748-85).
 FS ICT
accessed via our Functional Skills qualifications webpage .
2.4
What guidance is available for learners with learning difficulties, and for those
requiring Access Arrangements for their Functional Skills assessments?
The Functional Skills qualifications are designed to measure candidates’ ability to work
independently and problem-solve. It is therefore crucial that learners undergo a rigorous process of
initial assessment to ensure they are capable of meeting the required standard for any Functional
Skills qualifications they work towards. The assessments are designed to be inclusive and reflect
common variations in learners’ normal methods of working, although some candidates may still
require specific Reasonable Adjustments to the presentation of assessment materials and/or the
assessment environment allow for a candidate’s particular method of working.
The Functional Skills Criteria contain inclusion statements for each of the three functional skills,
clarifying the range of Reasonable Adjustments that may be permitted without compromising the
purpose of these qualifications. These statements are reproduced in full within our Functional
Functional Skills (3748) FAQs
7
Skills handbook; for example they confirm that a human reader cannot be used within the
assessment of FS English Reading.
For procedural guidance on Access arrangements for all City & Guilds qualifications, please refer to
the document Access to Assessment and Qualifications, available from our Centre Documents
Library.
2.5
How do we request adjustments to assessment materials – eg so they can be
used with screen reading software?
All such requests must be sent to our Policy team (policy@cityandguilds.com or 020 7294 2772).
Please note it is not currently possible to arrange this through the e-volve system.
2.6
Can candidates be exempted from part of the assessment?
Disability Discrimination legislation (now incorporated into the 2010 Equalities Act) permits the
granting of exemption from individual assessment components within a qualification. In the case of
FS Mathematics and FS ICT, this does not apply, since in both cases the whole qualification
comprises only one assessment component.
It is technically possible to grant exemption from up to two the three components of FS English,
although this will only ever be considered as a last resort once all other Reasonable Adjustments
that might enable the candidate to undergo assessment and achieve the required standard have
been explored. It is important to bear in mind each of the three components of FS English are
assessed discretely, and each may be completed at any of the five qualification levels. If a candidate
is unable to achieve the required standard at a particular level, even with Reasonable Adjustments,
the level(s) below should be considered – including Entry 1.
2.7
Can FS assessments completed with other awarding organisations be used
towards a City & Guilds Functional Skills qualification?
It is possible to use individual FS English components that have been completed with other
awarding organisations (see 5.3, Can FS English components achieved with other awarding
organisations be counted towards a City & Guilds FS English qualification? for further details).
There is no mechanism for recognising FS Mathematics or FS ICT assessments from other awarding
organisations, as in both cases the whole qualification consists of a single component.
2.8
How do we give our learners the best chance of success?
It is vital that tutors familiarise themselves the Functional Skills qualification specifications and with
the format of the assessments. As well as learning to problem-solve and gaining confidence in the
required range of skills, candidates will need adequate opportunity to practise using the sample
assessments (see 2.3, Where can I find sample/practice Functional Skills assessments?) before they
attempt the real thing.
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Functional Skills (3748) FAQs
2.9
What qualifications are needed to teach Functional Skills?
There are no formal qualification requirements to teach any of the Functional Skills qualifications,
although it is important that any centre staff involved in the delivery of these qualifications are
familiar with the Functional Skills qualification specifications. Other documents such as the Adult
Literacy/Numeracy Core Curricula are also highly relevant.
Practitioners may find it beneficial to work towards the Functional Skills qualifications themselves,
both as a form of Continuing Professional Development (CPD) and to aid familiarisation with the
qualifications’ requirements.
2.10 What qualifications are needed to assess and/or internally quality assure Entry
level and FS English Speaking, Listening and Communication?
All centre staff involved in the assessment and internal quality assurance (formerly known as
internal verification) of Functional Skills assessments must be confident and competent in the skills
being assessed. There are no specific qualification requirements for this, although CVs of
prospective assessors and internal quality assurers will normally be checked by City & Guilds as part
of the centre/qualification approval, and centre update, process.
2.11 Is there any additional guidance for tutors/assessors?
Most assessment preparation guidance can be found in our Functional Skills handbook, although
in a few instances (eg for the onscreen FS Mathematics and FS ICT assessments at levels 1 and 2) we
provide supplementary guidance in separate documents on our Functional Skills qualifications
webpage.
Functional Skills (3748) FAQs
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3
Administering and managing the assessment of
Functional Skills
3.1
How are the Functional Skills qualifications assessed?
See answer to 1.7, How is Functional Skills assessed? The assessment arrangements are explained
in more detail in the Functional Skills handbook.
3.2
How are the assessments made available to centres?
All Entry level assessment documentation can be downloaded from the Functional Skills
qualifications webpage. For security reasons, the documents are password-protected. The
assessments can be administered at any time after the learner has been registered as a candidate
for that functional skill (see 3.5, How do we register learners? Are there any deadlines?).
At Level 1 and Level 2, the externally-marked assessments are available in two ways:
 Named on Demand (paper based/delivered)
Assessments can be ordered for any given date/time as long as at least 14 calendar days’
notice is given. The papers are ordered using the On Demand function within City & Guilds’
Walled Garden.
 Onscreen (via e-volve)
Assessments can be booked via City & Guilds’ Walled Garden for any given date/time, and
can be scheduled on the same day that the assessment is taken (up to 30 minutes before).
Documentation for the Speaking, Listening and Communication (SLC) component of FS English can
be downloaded from the Functional Skills qualifications webpage. As with the Entry level
assessments, these can be administered ‘when ready’ at any time after candidate registration.
3.3
What’s the pass mark for each functional skill?
The normal pass mark ranges for each of the externally-marked components are shown below. The
actual pass mark varies slightly between assessment papers, to take into account slight variations in
accessibility or difficulty and to ensure the standard of work required to achieve a pass is consistent.
Each assessment typically has a pass mark within the following ranges:
FS English Reading:
Level 1 – 25-29 out of 40
Level 2 – 26-28 out of 40
FS English Writing
Level 1 – 27-31 out of 47
Level 2 – 27-32 out of 50
FS Mathematics
Level 1 – 25-29 out of 45
Level 2 – 32-38 out of 60
FS ICT
Level 1 – 26-27 out of 40
Level 2 – 30-34 out of 50.
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Functional Skills (3748) FAQs
The pass mark for all internally-assessed components is as shown in the assessment
documentation. The FS English Speaking, Listening and Communication (SLC) assessments (at all
levels) are not mark-based; the assessment documentation sets out the criteria each candidate is
required to meet.
3.4
Are pass marks available for the sample assessments?
Suggested pass marks are normally included within the mark scheme document.
3.5
How do we register learners? Are there any deadlines?
All learners must be registered as a candidate for the Functional Skill(s) they are working towards
before accessing any live assessment materials. Registration is free of charge and can be
completed via City & Guilds’ Walled Garden using the following product codes:
 Functional Skills English – 3748-01
 Functional Skills Mathematics – 3748-02
 Functional Skills Information and Communication Technology – 3748-03.
If accessing Functional Skills via one of City & Guilds’ Apprenticeship registration packages, the
package will create registrations automatically for each of the Functional Skills qualifications
specified in the framework.
It is not necessary (or possible) to specify qualification level when registering candidates, as it is
recognised that the target level might change during their programme.
3.6
What’s the difference between ‘registration’ and ‘entry’?
Registration is the process of informing City & Guilds that the learner is a Functional Skills candidate.
It is distinct from the process of entering candidates for particular externally marked paper
assessments or scheduling onscreen assessments. There are no registration deadlines for these
qualifications, although unregistered learners must not access any live internal assessment
material, and cannot be entered/scheduled for any external assessments.
3.7
How do we order paper based/delivered assessment?
Orders are placed using the Named on Demand (NoD) system, and can be submitted via the Walled
Garden. Orders must specify a date and time for each assessment sitting, and must be received at
least 14 calendar days before the date required. More detailed information about the ordering
process can be found in the Functional Skills External Assessment Guide – note a separate
booking must be made for each assessment sitting ( see 3.9, Do we need to make a separate
booking for each group of candidates?).
For practical reasons, our standard Named on Demand examination stationery is issued with all
paper based/delivered Functional Skills assessments. Although this is not strictly an exam (see
3.13,You say these aren’t exams. What conditions are required (Levels 1 and 2)?), the Invigilation
Certificate (IC) and other paperwork should be completed as instructed.
3.8
Why do we need to provide candidates’ names in advance?
The high volume of Functional Skills candidates, as well as the need to match candidates with other
components or qualifications they may be working towards (eg Apprenticeship registration
packages), makes it impractical to offer unnamed entries for these assessments.
Our standard candidate amendment policy applies, allowing minor errors to be corrected via the
Walled Garden. However if a wholesale name change is required then proof of this must be
provided.
Functional Skills (3748) FAQs
11
3.9
Do we need to make a separate booking for each group of candidates?
A separate booking must be made for each Named on Demand assessment sitting. The booking
must include a date and start-time, and it is expected that all of the candidates included in that
booking will complete the assessment at the same time in the same location.
Unlike the previous dated assessment system (in operation until early 2012), there is no ‘five day
window’ within the Named on Demand system. If multiple groups will be sitting the same Functional
Skills component at different times/sites (even on the same day) a separate order must be placed
for each.
Each order is dispatched in a self-contained pack containing the paper that has been chosen
specifically for that sitting. There is no need to open this pack until immediately before it is used;
the accompanying Invigilation Certificate (IC) indicates which order it relates to and the relevant
paper version number, so for FS ICT assessments is it possible to determine which set of data files
are needed (see 7.11, How do candidates access the data files?).
Please note it is not possible to add further candidates once the order has been submitted; a
personalised barcode is issued for each candidate, and any additional candidates added to the
bottom of the ICT on the day will delay results for the whole order as well as triggering late entry
fees. Results for un-entered candidates may not be processed.
Candidates’ names are also required when scheduling onscreen assessments on e-volve, although
these assessments can be scheduled the same day that they are taken.
3.10 Can we change the date/time of a paper assessment after we’ve booked it?
The date and time of a Named on Demand booking cannot be amended via the Walled Garden once
it has been submitted. This date and time will appear on all of the stationery that accompanies the
assessment papers, and it is assumed that all of the candidates included on the booking will
complete the assessment at that time.
However, it is acceptable to hold the assessment up to five working days either side of the
specified date without notifying City & Guilds, as long as the materials are stored securely until use
and dispatched promptly afterwards. The date/time printed on the Invigilation Certificate (IC) and
other stationery must not be amended, since this will delay results processing.
Any date/time changes should only apply in exceptional circumstances where it could not
reasonably have been foreseen that the candidates were unable to complete the assessment at
the scheduled time. All candidates must still complete the assessment at the same time.
If the assessment date needs to be varied by more than five working days, a new booking will be
required.
3.11 What equipment can candidates have access to during their assessment?
It’s important to be clear from the outset that City & Guilds’ Functional Skills assessments are
not ‘exams’. Whilst they must be completed within a supervised environment, formal JCQ
examination conditions are not required.
There is no finite list of permitted/prohibited items; candidates should be able to use any equipment
that would routinely be available to them as long as this does not enable them to collude with a
third party (eg mobile phones and other transmitting/receiving devices are not permitted). The
purpose of these assessments is to measure candidates’ application of English/mathematics/ICT
within a task – it is not a test of recall.
For example, candidates completing the paper-based FS English Reading and Writing assessments
can word-process their responses if this is their normal way of working and they can do so
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Functional Skills (3748) FAQs
independently. Standard system features such as spelling/grammar checkers are considered a
normal way of working, though it is important to appreciate that these will only assist the candidate
if used correctly and if their limitations are understood.
Please note there is no inbuilt spell/grammar checker within the e-volve onscreen assessments,
although candidates completing these assessments may use a paper dictionary (or other device, as
long as it does not allow them to communicate with anyone external to the assessment).
FS Mathematics candidates can likewise use relevant technology (eg a spreadsheet to generate
charts/graphs) if they prefer to do so.
There is no restriction on the use of bilingual dictionaries in any Functional Skills assessments.
3.12 You say these aren’t exams. What conditions are required (Entry level)?
Conduct arrangements for each assessment are described in the Assessment Pack, although the
following points apply in all cases:
 Assessments are summative
They should only be attempted once the candidate is deemed to have the skills and knowledge
necessary to achieve (known as ‘when ready’).
 Assessments must be taken under supervised conditions
This is distinct from formal examination conditions as candidates need not necessarily complete
the whole assessment in one sitting. Supervision (by the assessor/tutor or another responsible
adult) must be continuous.
 Assessments (in most cases) may be completed over more than one session
Where assessments are run over more than one session, the sessions must be consecutive (ie
with no learning or preparation between sessions). This need not be on the same day.
Candidates must not take any work away between assessment sessions.
 Candidates must attempt a different assessment title if re-sitting or progressing to the
next level
There is no minimum time between assessment attempts, although where candidates have
been unsuccessful in any part of the assessment they will need adequate opportunity for further
practice in the relevant skills.
 Assessors must read the detailed guidance specific to each assessment title
This is contained in the assessment pack and includes details of any materials or equipment
candidates will require as well as marking guidance and the mark scheme.
The assessments must be presented unseen to candidates, although assessors/tutors and internal
quality assurers will need access to them (both before and after any assessments take place) so that
they can select the most appropriate title for their learners (see 3.15, Can centres choose the
assessment topic/title for their candidates?), as well as to facilitate marking standardisation.
3.13 You say these aren’t exams. What conditions are required (Levels 1 and 2)?
All Level 1 and 2 assessments must take place under supervised conditions, that is:
 candidates must be continually supervised by a reliable person
 relevant facilities and equipment must be available to candidates
 any time restrictions must be complied with
 candidates’ work must be independent and unaided.
The assessment must take place in a suitable venue where candidates can work undisturbed and be
supervised throughout. The centre must ensure that suitably informed and briefed adults carry out
assessment supervision, avoiding any potential conflicts of interest.
Functional Skills (3748) FAQs
13
All paper based/delivered assessment materials must be stored securely from receipt until they are
used. Each order is dispatched in a self-contained sealed pack and there should be no need to
open this in advance. The assessment must be presented to candidates unseen.
The assessment materials should be dispatched promptly after use; whilst it is acceptable for tutors
to have a brief look at the assessment paper after it has been taken, this must be on a controlled
basis and copies of the paper must not be retained. On no account may any live assessment
material be used for practice or as a teaching/learning resource. Tutors must not have the
opportunity to review or ‘soft mark’ their candidates’ work before it is dispatched to City & Guilds
for marking.
All onscreen assessments are contained within the e-volve system and cannot be accessed at any
time other than whilst the assessment is taking place.
There is no need to notify City & Guilds in advance if the assessment is taking place away from the
centre’s own premises (eg in the candidate’s workplace) and no need to display JCQ examination
‘warning’ posters or other paraphernalia. As explained in 3.11, What equipment can candidates
have access to during their assessment?, candidates should be able to access any equipment that
would normally be available to them (there is no finite list of permitted/prohibited items), although
candidates must not be able to communicate with anyone external to the assessment.
Although Functional Skills qualifications are referenced in the JCQ Instructions for Conducting
Examinations (ICE) document, please note City & Guilds’ Functional Skills assessments are not
subject to these instructions. Centres can however make a local decision to conduct their
Functional Skills assessments under ICE conditions, although there is no requirement to do so and
any potential disadvantage to some candidates should be taken into consideration. For example,
ICE conditions would not usually allow assessments to take place in candidates’ workplaces unless
prior permission had been sought; they might also inhibit the use of other locations away from a
traditional school/college environment.
3.14 What is the total cost of a City & Guilds Functional Skills qualification?
Please refer to the document Functional Skills qualifications - our fees (on the Functional Skills
qualifications webpage).
3.15 Can centres choose the assessment topic/title for their candidates?
For Entry level FS English (Reading and Writing), FS Mathematics and FS ICT assessments, centres
can select from the range of available assessment titles. A topic that is likely to engage the
candidate’s interest should be chosen although the assessment itself must be presented unseen.
Centres may also make minor amendments to the assessments – details of where and how this is
permitted can be found in the assessor guidance for each title.
The Speaking, Listening and Communication (SLC) component of FS English (at all levels) can be
based on any topic likely to be of interest to the candidate.
The externally marked assessments (ie FS English Reading and Writing, FS Mathematics and FS ICT)
at levels 1 and 2 are chosen at random by City & Guilds; likewise, they must be presented to
candidates unseen.
14
Functional Skills (3748) FAQs
3.16 Do the assessments have to be completed in one sitting, or can they be split?
All of the externally assessed Level 1 and Level 2 assessments must be completed in one sitting.
For Entry level the assessment can usually be completed over consecutive sessions (with materials
collected in and stored securely between sessions). The assessment pack for each assessment
provides further details.
3.17 Is there any additional reading time for the assessments?
No, time for reading is built into the time allowance for each assessment.
3.18 Do centres need internal verifiers for Functional Skills?
Internal Quality Assurers (IQAs, formerly known as internal verifiers) are required for the Functional
Skills components that are assessed internally, ie:
 FS English Speaking, Listening and Communication at Levels 1 and 2
 All FS assessments at Entry level.
These assessments are subject to External Quality Assurance (formerly known as external
verification) monitoring by City & Guilds. A specialist External Quality Assurer (EQA, previously
known as external verifier) is therefore allocated to all City & Guilds Functional Skills centres.
3.19 Does the IQA have to look at all assessments or can they just sample them?
The internally assessed components of Functional Skills are subject to City & Guilds’ normal process
of Internal/External Quality Assurance. We would expect sampling to follow the principles of
CAMERA – see the City & Guilds Centre Manual (available from our Centre Documents Library) for
further details.
3.20 How long do results take for the externally-marked components?
All ‘human marked’ assessment components currently take a maximum of 20 working days from
receipt (for paper based/delivered) or completion/upload (for e-volve assessments).
The only exception to this are the onscreen delivered (e-volve) FS ICT assessments where results are
available within 10 working days (see 7.8, How quickly are the onscreen FS ICT results turned
around?).
3.21 Do the results for external components include anything more detailed than a
pass/fail grade?
See answer to 8.1, What feedback is available for candidates taking the externally-marked
assessments?
Functional Skills (3748) FAQs
15
4
Questions about onscreen assessment
Please see sections 5, 6 and 7 for questions relating specifically to FS English, FS
Mathematics or FS ICT onscreen assessments
4.1
Are there any system requirements for onscreen Functional Skills
assessments?
No – there are no additional requirements above and beyond the standard e-volve minimum
technical requirements.
4.2
Can candidates have other items (eg a pen and paper) alongside them during
the assessment so they can make rough notes?
Yes, as explained in 3.11, What equipment can candidates have access to during their assessment?,
candidates are able to any equipment that would routinely be available to them as long as this does
not enable them to collude with a third party.
4.3
What guidance is there for invigilators?
As explained in 3.13, You say these aren’t exams. What conditions are required (Levels 1 and 2)?,
Functional Skills assessments may be conducted under supervised, rather than invigilated,
conditions. However, the term ‘invigilator’ is used as a default throughout the e-volve system.
The same principles apply to onscreen Functional Skills assessments as paper based/delivered,
although anyone supervising these assessments must also be familiar with the e-volve system and
format of the onscreen Functional Skills assessments.
4.4
Are there any resources to help candidates prepare for the onscreen
Functional Skills assessments?
Yes – as explained in 2.3, Where can I find sample/practice Functional Skills assessments?, sample
onscreen assessments are available for all three functional skills. The following are also available:
 FS English and FS Mathematics
Navigation tests: tutorial outlining the format of these assessments and item-types used.
 FS ICT
Animated demonstrations: illustrating key features of the simulated desktop applications
used in the onscreen FS ICT assessments.
4.5
Is it possible to print out any of the assessment, eg so information can be read
on paper rather than from the screen?
No – for security reasons the e-volve system locks down all printing functions.
4.6
Can we download an assessment onto a laptop – eg so it can be taken to the
candidate’s workplace?
Yes – see e-volve familiarisation guidance for further information.
4.7
What happens if candidates do not turn up for a scheduled assessment?
The candidate will be marked as absent if the booking is not recorded. Unlike paper based/delivered
assessments, there is no charge for absences.
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Functional Skills (3748) FAQs
4.8
What if there is a power failure during the assessment?
The assessment can be re-started from where candidates left off. All of their previous responses are
stored in the system.
4.9
What feedback do candidates receive (other than pass/fail)? How do I find it?
As explained in 8.1, What feedback is available for candidates taking the externally-marked
assessments?, a score report is generated via the e-volve system during the marking process.
4.10 Why are the results shown in score reports sometimes different from
candidates’ actual result issued via the Walled Garden?
See answer to 8.4, Why are the results shown in SecureAssess score reports sometimes different
from candidates’ actual results issued via the Walled Garden?
Functional Skills (3748) FAQs
17
5
Specific questions about FS English
5.1
What are the components of FS English?
FS English has three separate components (see 1.7, How is Functional Skills assessed? for further
details):
 Reading
 Writing
 Speaking Listening and Communication (SLC).
5.2
Is it possible to take the three components of FS English at different
times/levels?
Yes, the assessment of each component is separate and self-contained. They can each be
attempted at different times and at different levels.
To gain qualification certification, all three components must be achieved at Entry 1 or higher;
where the components have been achieved at different levels, candidates are entitled to a
qualification at the level of the lowest of the three components.
5.3
Can FS English components achieved with other awarding organisations be
counted towards a City & Guilds FS English qualification?
Yes – details of the administrative procedure for checking and recording components that have
been achieved with other awarding organisations can be found in the Functional Skills
qualifications handbook. Note some awarding organisations describe this as ‘transfer of credit’.
Only components from FS English qualifications based on the current (since September 2010) FS
Criteria can be accepted for this purpose. Components achieved as part of the 2007-10 Functional
Skills pilot may no longer be used towards the current qualifications.
5.4
Why do we need to claim a ‘certification’ module for FS English?
Certification modules are standard practice in all situations where there are multiple City & Guilds
qualifications with overlapping modules/units included within the same Product Code. They’re used
within FS English because Level 2 components can be counted towards achievement at each of the
levels below and because candidates will sometimes complete components at more than one level.
A ‘cash in’ mechanism is necessary to prevent multiple certificates being generated automatically
for each candidate.
The certification module shown below need to be claimed when requesting certification:
18
Qualification
Module needed to generate a certificate
Functional Skills qualification in English at Entry 1
3748-901
Functional Skills qualification in English at Entry 2
3748-902
Functional Skills qualification in English at Entry 3
3748-903
Functional Skills qualification in English at Level 1
3748-904
Functional Skills qualification in English at Level 2
3748-905
Functional Skills (3748) FAQs
Even where candidates are entitled to a Functional Skills English qualification, a certificate will not
be generated unless the appropriate module has been claimed. It is possible to subsequently
claim certification at a higher level if/when candidates have achieved the necessary assessment
components.
5.5
Where can I find sample/practice FS English assessments?
See answer to 2.3, Where can I find sample/practice Functional Skills assessments?
5.6
What equipment can be used during FS English assessments?
As explained in 3.11, What equipment can candidates have access to during their assessment?,
there is no definitive list of permitted/prohibited items. Candidates will normally need at least
a pen (if completing a paper-based assessment) and a dictionary (paper, electronic, bilingual…),
though they should also be able to access other items that would normally be available to them as
long as these do not enable them to collude with a third party.
5.7
Are bilingual dictionaries allowed?
Yes they are! See 3.11, What equipment can candidates have access to during their assessment?
and 5.6, What equipment can be used during FS English assessments?.
5.8
Can candidates use sign language for the Speaking, Listening and
Communication (SLC) component of FS English?
Yes – this component is deliberately titled ‘Speaking, Listening and Communication’ to allow for the
use of British Sign Language (BSL) and Sign-Supported English (SSE). The FS English Inclusion
Statement confirms that BSL and SSE may be used to complete the SLC component where this is the
candidate’s normal method of non-written communication.
Where sign language is used within a discussion or presentation, this must be accessible to all
participants.
5.9
How much detail is required on the SLC assessment forms?
The assessor’s comments for the SLC assessments should address the candidate’s performance
during each activity as a whole; they need not write a discrete comment for each assessment
criterion.
However, assessor comments must describe how each of the criteria have been met. It is not
sufficient to simply re-state the assessment criteria – eg “He responded to others’ input” or “She
made different kinds of contributions”.
5.10 Where can I find guidance relating to the word count for Writing?
All Writing assessments include a suggested number of words for each task. This is not an absolute
requirement and is intended to guide candidates on the approximate length of the document.
Candidates will not automatically lose marks if their document is shorter/longer than the suggested
word count, although if a document is significantly shorter it may not include sufficient evidence of
the candidate’s writing ability to cover the assessment criteria for spelling, punctuation and
grammar.
Functional Skills (3748) FAQs
19
5.11 What ICT skills will my learners need to complete onscreen FS English?
These assessments should be accessible to most candidates with minimal training. Candidates will
need to be able to work from onscreen source documents and able to use a keyboard to produce
their responses. As explained in 4.4, Are there any resources to help candidates prepare for the
onscreen Functional Skills assessments?, candidates should also have an opportunity to practise
using the sample onscreen assessment and navigation test before attempting a live assessment
There is no spell/grammar checker built into the e-volve system, although candidates may use a
paper/electronic dictionary alongside the assessment.
Note candidates completing the paper-based FS English may also word-process their responses if
they prefer.
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Functional Skills (3748) FAQs
6
Specific questions about FS Mathematics
6.1
Where can I find sample/practice FS Mathematics assessments?
See answer to 2.3, Where can I find sample/practice Functional Skills assessments?
6.2
What equipment can be used during FS Mathematics assessments?
As explained in 3.11, What equipment can candidates have access to during their assessment?,
there is no definitive list of permitted/prohibited items. Depending on whether the assessment is
being completed onscreen or on paper, candidates will usually need at least the following: pencil,
pen, eraser, 30cm ruler, protractor and calculator.
Candidates should also be able to access other items that would normally be available to them (eg
dictionaries) as long as these do not enable them to collude with a third party.
6.3
What is the reading level for the FS Mathematics assessments?
The level of reading ability required is always at least one level below the level of the assessment, eg
Entry 3 for a Level 1 assessment.
Questions about onscreen FS Mathematics assessments
6.4
What ICT skills will my learners need to complete onscreen FS Mathematics?
These assessments should be accessible to most candidates with minimal training, though it is
strongly recommended that candidates have at least one opportunity to practise using the sample
onscreen assessment and navigation test (see 4.4, Are there any resources to help candidates
prepare for the onscreen Functional Skills assessments?) before attempting a live assessment.
6.5
Will it help learners if they are familiar with MS Excel and drawing tools in
other software applications such as MS Word?
The items used within the FS Mathematics assessments are not based on any particular commercial
software product. Learners may find it slightly easier to adapt to these assessments if already
familiar with office applications, although the expectation is that all candidates should be able to use
these assessments with minimal training.
Note candidates completing the paper based FS Mathematics assessments may also use relevant
ICT software (eg a spreadsheet to generate graphs/charts) if they prefer.
6.6
Can candidates completing the onscreen assessments have a pencil and
paper at the side of the assessment to help them with calculations?
Yes – as explained in 4.2, Can candidates have other items (eg a pen and paper) alongside them
during the assessment so they can make rough notes?. However, candidates should be aware that
only the calculations completed onscreen will be taken into account when their work is marked.
6.7
Can candidates use numbers on the keyboard, or the number pad?
Yes – to do this click anywhere on the calculator before using the keyboard numbers.
6.8
Can candidates use shortcuts and right-click?
No – these functions are not built into the FS Mathematics assessments.
Functional Skills (3748) FAQs
21
6.9
Is the method calculator configured to BODMAS?
Yes.
6.10 If candidates forget to put their working out in the box, will the examiner look
at what is on the ‘till roll’?
Yes – candidates can use either the working out box or the till roll to show their workings. They do
not need to use both.
6.11 How do candidates label the axes on graphs?
An ‘edit axes’ tool is available on the graph toolbar.
6.12 How do candidates insert values into graph/chart axes?
Via the ‘edit axes’ tool. Candidates will need to add the maximum and minimum values and then the
numbered divisions will appear automatically.
6.13 If candidates select the wrong type of graph/chart can they change their mind
and go back to select a different one?
Yes, a graph can be deleted at anytime and a new one can be selected. The candidate needs to click
‘reset’ and they will be asked to confirm that they want to reset the graph/chart.
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Functional Skills (3748) FAQs
7
Specific questions about FS ICT
7.1
Where can I find sample/practice FS ICT assessments?
See answer to 2.3, Where can I find sample/practice Functional Skills assessments?
As explained in 4.4, Are there any resources to help candidates prepare for the onscreen Functional
Skills assessments?, animated demonstrations, illustrating key features of the simulated desktop
applications used in the onscreen FS ICT assessments, are also available. These can be accessed
from our Functional Skills qualifications webpage.
7.2
What is the reading level for the FS ICT assessments?
The level of reading ability required is always at least one level below the level of the assessment, eg
Entry 3 for a Level 1 assessment.
7.3
What equipment can be used during FS ICT assessments?
As explained in 3.11, What equipment can candidates have access to during their assessment?,
there is no definitive list of permitted/prohibited items. Besides access to a, candidates should be
able to access other items that would normally be available to them as long as these do not enable
them to collude with a third party.
Questions about onscreen (via e-volve) FS ICT assessments
7.4
How does the onscreen FS ICT assessment work?
The onscreen FS ICT operates from a virtual desktop within the e-volve system and uses a range of
simulated software applications. These applications are not designed to replicate any
particular software product, although do contain many of the features found in standard office
applications.
The simulated apps do not include all of the shortcuts, wizards or other refinements found in
particular commercial products such as MS Office, though they do allow each element of a task to
be completed through more than one method.
7.5
How many simulated apps are there?
Six simulated apps are used within the FS ICT assessments:
 word-processor
 spreadsheet
 database
 presentation software
 web browser
 email interface.
Functional Skills (3748) FAQs
23
7.6
Why don’t the simulated apps look more like Microsoft Office?
Unlike IT user qualifications that focus on navigating a particular software product, FS ICT is
designed to assess learners’ ability to problem-solve and apply their ICT skills across a range of
software types and versions.
In real life learners will need to be able to adapt their ICT skills as systems are upgraded, they move
to different workplaces or encounter new pieces of equipment. For this reason the simulated apps
are deliberately generic in character, although candidates must be given adequate time to
practise using the sample assessments and demonstrations before attempting a live assessment.
7.7
Can candidates use shortcuts and right-click?
No – these functions are not built into the virtual desktop environment.
7.8
How quickly are the onscreen FS ICT results turned around?
Functional Skills ICT onscreen tests are graded by a combination of computer marking and examiner
review to ensure the highest quality. Final results will be visible on Walled Garden within a maximum
of 10 working days but are often available much more quickly.
Note that tests taken offline must be uploaded to SecureAssess before the above timeframe applies.
7.9
What other information is available for onscreen FS ICT assessments?
And Assessor Guidance document specifically for FS ICT is available on our website, here. This
provides a more detailed FAQ as well as links to all of our onscreen ICT support material, including
sample assessments and animated ‘Captivate’ demonstrations of each of the key applications
assessed.
Questions about paper delivered FS ICT assessments
7.10 What equipment and software do candidates need access to?
As with the onscreen FS ICT assessments, the assessments require candidates to complete a series
of tasks using office applications. A computer (PC or Mac) is required, along with access to a printer
and software products with the following features: web browser, email software, spreadsheet,
database, presentation graphics and word processor. Please note candidates are only allowed
internet/email access for part of their assessment.
It is the centre’s responsibility to ensure that any equipment used during the assessment is fit for
purpose and correctly configured.
Candidates should be familiar with the products they will be using during the assessment, although
because FS ICT is designed to assess learners’ ability to problem-solve and apply their ICT skills to a
range of software types and versions, they should not be taught solely to use one particular
product/version.
7.11 How do candidates access the data files?
A series of data files (relating to each FS ICT assessment currently in use) is available to download
from the Functional Skills qualifications webpage. These files must be downloaded and the
relevant set made available to candidates during their assessment.
The Functional Skills handbook contains more detailed information about the data files. Please
note that audio (mp3) files are included in some of the file sets – where this is the case candidates
are not required to listen to the contents of these files.
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Functional Skills (3748) FAQs
The introduction of Named on Demand (instead of fixed-date assessment windows) has led to a
slight change to the way that these files are made available:
 all of the files on the website must now be downloaded and stored locally well in advance of
the assessment taking place
 each set of files is contained in a ZIP folder labelled with the final letter of the assessment
paper version number (eg for paper 12VERC, the Version C data files are required)
 candidates must be given access to the set of files they need for the paper version they are
taking – this can be set up in advance and without needing to open the assessment paper
envelope as the version number is visible through the envelope window.
7.12 Why is there a Part A and a Part B within the paper delivered assessments?
As indicated in 7.10, What equipment and software do candidates need access to?, the FS ICT
Criteria only allow internet access for a limited period during the assessment. We describe the
period where internet access is permitted as ‘Part A’; the remainder of the assessment is described
as ‘Part B’. More detailed guidance is given in the Functional Skills handbook.
Please note there is no Part A-B distinction within the onscreen FS ICT assessments as the whole
assessment takes place within the e-volve system.
7.13 How is candidates’ work evidenced?
Candidates’ work is evidenced and marked via printouts. Candidates are provided with an Evidence
Document into which they must paste screen prints of their work as directed. This document, along
with any other documents the candidate is instructed to print, must have the candidate’s name
clearly visible. Printing itself can be completed either during or after the assessment and does not
carry any marks.
7.14 Do we need to send any electronic evidence to City & Guilds?
No – all of the evidence required can be found on the Evidence Document and print outs.
7.15 Is there an alternative way of providing evidence if a printer isn’t available?
City & Guilds can only accept printed evidence, however this can be printed out after the
assessment as long as candidates’ outputs are put into a suitable format (eg print files or PDF).
7.16 Is there any further guidance on running these assessments, eg set-up
arrangements?
Yes – in the Functional Skills handbook.
Functional Skills (3748) FAQs
25
8
Feedback for externally marked (Level 1 and 2)
assessments
8.1
What feedback is available for candidates taking the externally-marked
assessments?
We provide performance feedback for all externally marked Functional Skills Level 1 and Level 2
assessments. Arrangements for accessing this feedback vary slightly, depending whether the
assessment was paper-based/delivered or taken onscreen using e-volve.
The table below summarises how feedback can be accessed for each component:
Assessment component
FS English Reading (paper based)
FS English Writing (paper based)
FS Mathematics (paper based)
FS ICT (paper delivered)
Feedback format
How accessed?
Performance
codes on
Notification of
Candidate Results
Hard copy sent with confirmation of
results if the candidate has been
unsuccessful
FS English Reading (e-volve)
FS English Writing (e-volve)
FS Mathematics (e-volve)
FS ICT (e-volve)
8.2
Score Report
From SecureAssess via Results Window
(after no more than 20 working days).
Based on provisional mark data prior to
final quality checks
From SecureAssess via Results Window
(after no more than 10 working days).
Based on provisional system-generated
data prior to final quality checks.
How do we access the Notification of Candidate Results (for paper
based/delivered assessments)?
For paper based assessments, a Notification of Results (NCR) is issued for each candidate that has
not achieved a pass grade. The Performance Codes are displayed at the bottom of the NCR. The
following codes are used, each with the designation ‘good’, ‘partial’ or ‘poor’:
FS English Reading
Code Description
26
JY
Identify main points and ideas and how they are presented – good performance
JZ
Identify main points and ideas and how they are presented – partial performance
KA
Identify main points and ideas and how they are presented – poor performance
KB
read and understood texts in details – good performance
KC
read and understood texts in details – partial performance
KD
read and understood texts in details – poor performance
KE
Identify suitable responses to texts – good performance
KF
Identify suitable responses to texts – partial performance
KJ
Identify suitable responses to texts – poor performance
KH
Select and use different types of texts to obtain and utilise relevant information –
Functional Skills (3748) FAQs
FS English Reading
Code Description
good performance
KI
Select and use different types of texts to obtain and utilise relevant information – partial
performance
KJ
Select and use different types of texts to obtain and utilise relevant information – poor
performance
KK
Read and summarise, succinctly, information/ideas from different sources – good
performance
KL
Read and summarise, succinctly, information/ideas from different sources – partial
performance
KM
Read and summarise, succinctly, information/ideas from different sources – poor
performance
KN
Identify purposes of texts and comment on how meaning is conveyed – good
performance
KO
Identify purposes of texts and comment on how meaning is conveyed – partial performance
KP
Identify purposes of texts and comment on how meaning is conveyed – poor performance
KQ
Detect point of view, implicit meaning and/or bias – good performance
KR
Detect point of view, implicit meaning and/or bias – partial performance
KS
Detect point of view, implicit meaning and/or bias – poor performance
KT
Analyse texts in relation to audience needs and consider suitable responses –
good performance
KU
Analyse texts in relation to audience needs and consider suitable responses – partial
performance
KV
Analyse texts in relation to audience needs and consider suitable responses – poor
performance
KX
Utilise information contained in texts–good performance
KY
Utilise information contained in texts–partial performance
KZ
Utilise information contained in texts–poor performance
FS English Writing
Code Description
IQ
Writing clearly and coherently – good performance
IR
Writing clearly and coherently – partial performance
IS
Writing clearly and coherently – poor performance
IT
Presenting information logically – good performance
IU
Presenting information logically – partial performance
IV
Presenting information logically – poor performance
IW
Writing suitable for purpose and audience – good performance
IX
Writing suitable for purpose and audience – partial performance
IY
Writing suitable for purpose and audience – poor performance
IZ
Presenting information concisely, logically and persuasively – good performance
JA
Presenting information concisely, logically and persuasively – partial performance
JB
Presenting information concisely, logically and persuasively – poor performance
JF
Grammar – good performance
Functional Skills (3748) FAQs
27
FS English Writing
Code Description
JK
Grammar – partial performance
JL
Grammar – poor performance
JM
Punctuation–good performance
JN
Punctuation–partial performance
JO
Punctuation–poor performance
JP
Spelling – good performance
JQ
Spelling – partial performance
JR
Spelling – poor performance
FS Mathematics
Code Description
HM
Time and/or money – good performance
HN
Time and/or money – partial performance
HO
Time and/or money – poor performance
HP
Measure/Space/Shape – good performance
HQ
Measure/Space/Shape – partial performance
HR
Measure/Space/Shape – poor performance
HS
Statistics – good performance
HT
Statistics – partial performance
HU
Statistics – poor performance
HV
Checking work – good performance
HW
Checking work – partial performance
HX
Checking work – poor performance
FS ICT
Code Description
28
HY
Spreadsheet – good performance
HZ
Spreadsheet – partial performance
IA
Spreadsheet – poor performance
IB
Database – good performance
IC
Database – partial performance
ID
Database – poor performance
IE
Text processing – good performance
IF
Text processing – partial performance
IG
Text processing – poor performance
IH
Presentation graphics – good performance
II
Presentation graphics – partial performance
IJ
Presentation graphics – poor performance
IK
Email/internet – good performance
IL
Email/internet – partial performance
Functional Skills (3748) FAQs
FS ICT
Code Description
IM
Email/internet – poor performance
IN
File management – good performance
IO
File management – partial performance
IP
File management – poor performance
There are also more detailed step–by–step instructions for reviewing confirmed results via
the Walled Garden.
8.3
How do we access the Score Reports on SecureAssess (e–volve)?
For onscreen assessments, a score report is generated via the e–volve system during the marking
process. This indicates a provisional indication of marks awarded (expressed as a percentage) for
each main skill standard.
Please note the report is generated from provisional data, and may therefore differ slightly from the
candidate’s final result (see 8.4, Why are the results shown in SecureAssess score reports
sometimes different from candidates’ actual results issued via the Walled Garden?).
There are also more detailed step–by–step instructions for accessing score reports on
SecureAssess. Note after 20 working days, results need to be located using the Advanced Search
function button using the steps below:
 Select the ‘Advanced’ tab.
 Enter the Advanced option you wish to search by in the appropriate field.
 Choose specific dates to filter the search, you may also choose specific qualifications to
filter the search or candidate enrolment number.
 View results and reports by selecting as usual.
8.4
Why are the results shown in SecureAssess score reports sometimes different
from candidates’ actual results issued via the Walled Garden?
Where assessments are marked by a human examiner (ie for FS English and FS Mathematics
assessments), the marks displayed on SecureAssess are based on the examiner’s provisional
mark. All marking decisions are subject to a rigorous quality assurance process, which can lead to
the mark being adjusted slightly before the confirmed result is issued via the Walled Garden.
Whilst any quality assurance adjustments to marks are invariably minor, they can in a few cases be
enough to affect the candidate’s overall grade. It’s therefore important that any candidate
performance information obtained from SecureAssess is treated only as indicative. It can
nevertheless provide an outline of candidates’ relative strengths and weaknesses across each skill
standard within the Functional Skills Criteria.
8.5
Will the result shown on a Notification of Candidate Results ever differ from
the results on the certificate?
All Functional Skills results issued via the Walled Garden are final, unless subsequently invalidated
(eg as a result of investigated malpractice).Where due, certificates are issued at the same time as
the Notification of Candidate Results (NCR). Any performance codes for paper based/delivered
assessments recorded on the NCR are therefore based on the confirmed mark (unlike the score
reports for on–screen assessments).
Functional Skills (3748) FAQs
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Every effort has been made to ensure that the information contained in this publication is true and correct at the time of
going to press. However, City & Guilds’ products and services are subject to continuous development and improvement
and the right is reserved to change products and services from time to time. City & Guilds cannot accept liability for loss or
damage arising from the use of information in this publication. City & Guilds is a registered charity (312832) established to
promote education and training.
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Functional Skills (3748) FAQs