EMERSON ELECTRIC INDIA
Background
Emerson Electric Company is a US$ 14 billion,
Fortune 500 conglomerate with over 60 divisions
across 150 countries. It employs over 120,000 people
at around 380 manufacturing locations. Emerson
Electric offers products and services in areas related
to process instrumentation and control systems,
AC and DC power supply and monitoring systems
for data networks/telecom applications, airconditioning and refrigeration systems, industrial
automation systems, tools and storage systems and
motors and appliance control systems. Established in
1995, Emerson Electric India has revenues of over
US$ 225 million. Emerson has 14 manufacturing plants
and 90 sales offices across India. It operates through
9 joint ventures and 5 wholly owned entities
employing over 2,300 people. Emerson’s products
and services are applied in process automation and
control, AC and DC power systems, climate control
and industrial automation industries. Emerson Electric
has established close partnership ties with some of
India’s leading business houses like Tata, Kirloskar,
Bharti, Sanmar Group, Batliboi, Jasu Shah Group,
Lalwani and Poonwawala, to expand its reach and
understand the Indian market. Emerson Electric India
has won several recognitions like:
• Emerson Network Power India received the
Maharashtra State Information Technology Award
in the IT Hardware category for year 2003-04.
Emerson Electric has created a market and demand
• Emerson Network Power India received the MAIT
Excellence in Exports Award in the hardware
category for 2002-03. Emerson Network Power
India exports to countries such as Sri Lanka, Nepal
and Bangladesh.
continuity of power supply in their businesses.
• Kirloskar Copeland Limited, a joint venture of
Emerson in air-conditioning and refrigeration
systems, has received awards for Excellence in
Energy Conservation for successive years from the
Government of India.
US COMPANIES IN INDIA
for network power solutions and online UPS solutions
by drawing the attention of consumers towards
Emerson Process Management India is one of the
leading players in process automation systems and
controls. Micro Motion, a division of Emerson Process
Management India, has over 70 per cent market share
in mass flow measurement technology. The
Rosemount division has emerged as a standard in
pressure and temperature measurement in the process
control industry in India.
Factors for success
Engineering and development
The Emerson Design Engineering Centre at Pune is
engaged in product development and engineering
solutions for various Emerson divisions worldwide.
The centre, among others, is involved in global
engineering and development related to motors,
compressors, process control equipment and
embedded software for appliances.
The internal collaboration of the centre with other
E&D facilities across the world enables best
practices sharing.
Using IT for business improvement
Emerson Electric India has contributed significantly
towards forging special bonds between Emerson’s
global needs and India’s IT capability.
• Supply Chain Management: Emerson India has
catalysed the development and maintenance of
the global Material Information Network (MIN)
of Emerson.
• ERP System: Emerson India has actively helped
in developing global support and maintenance
networks for ERP systems for Emerson worldwide.
anagement
• Knowledge M
Management
anagement: Emerson India has
also helped in the implementation of the
Document Management System for Emerson
Worldwide.
plants etc. located across the globe. This centre
works with Emerson Process Management
worldwide in providing concept-to-commissioning
engineering services for complete plant control
systems for process plants.
Distribution network
The International Engineering Centre of Emerson
Power & Water Solutions in New Delhi provides
configuration services for complete plant control
systems for power plants located across the globe.
This centre has been actively engaged in providing
comprehensive control engineering services to power
plants being built in various parts of the world,
including China.
Emerson has an extensive network of 90 offices
across India with more than 1,200 sales and service
personnel deployed for prompt and quality service.
Emerson’s reach in the market is further
augmented by the presence of more than 1,200
resellers across India.
Leveraging the India Advantage
Back-office operation
Emerson Network Power India has set up a call
centre in Maharashtra near its Thane office. The call
centre provides after-sales service support for India
and the Asia-Pacific region.
Outsourcing software and technology
The Emerson Export Engineering Centre in
Pune provides configuration-engineering services
for complete plant control systems for refineries,
pharmaceutical plants, LNG terminals, petrochemical
The Emerson Design Engineering Centre in Pune
collaborates with multiple divisions and business
groups across Emerson worldwide in developing
new products and designs for them with the objective
of helping them reduce the time-to-market for
new products.
Emerson Electric (India): AT A GLANCE
• Emerson Electric Company: US$ 14 billion
revenues. Fortune 500 company. 60 divisions.
150 countries. 380 manufacturing locations.
120,000 people
• Emerson Electric India: US$ 225 million
revenues. 14 manufacturing plants. 90 sales
offices. 9 joint ventures. 5 wholly-owned
entities. 2,300 people
• Factors for success: Engineering and
development. Using IT for business
improvement. Extensive network
• For Emerson Electric, India is: Back-office hub
for Asia-Pacific. Source of software and
technology
• Future plans, India: Continual investment in
technology, people and processes. Continued
Future plans
source for human, material and engineering
Emerson is looking at India with a positive outlook
and continues to invest in technology, processes and
people. India will continue to be significant for the
company, both as a growing market and as a quality
source for human, material and engineering resources.
US COMPANIES IN INDIA
services