Insight Tina Pangle and Becky Verma Insight’s Tagline Would Go Here Insight Presentation Insight Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved. Trust is an algorithm Trust = f (results, predictability, context) * visibility - Frank Buytendjik, Gartner Insight Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved. The Path Clean Up • Project Management Office Launched • Consolidation of people with title • Definition of role • Process Standardization • Project Prioritization Process Insight Presentation Catch Up • Level set Upgrade talent • PMI Certifications • Maturation of Methodology • Developing Sponsors and Stakeholders • Consistent Delivery • Building a reputation • Earning Trust Beat Up • Maturation of team • Transformation from Triple Constraint to Business results • Shifting the paradigm – it’s about the experience • Customer Journey • Continuous teammate development Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved. Clean Up Insight Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved. Clean Up – PMO Launch Insight History • Multiple Acquisitions resulted in fragmented offering • Multiple ERP systems in North America • Disparate company cultures Insight Project Management Office • No PMO, project managers scattered throughout the organization • No consistency or standardization • Consolidation of vision and people: PMO was born for the North American with ERP Consolidation Project: Project ONE Insight Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved. Clean Up – Standardization Introduced Project Take-On Process - Portfolio Review Board • Senior Executive team to review project for viability and ROI • Introduction of Executive Project Sponsors Initial Launch of Methodology • Foundation for repeatable process Insight Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved. Catch Up Insight Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved. Catch Up – Upgrading Talent • • • • Multi-faceted Hiring Process Assessment Tools Demonstrated Skills – PMP Certification It Takes a Village! Insight Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved. Catch Up – The Project Manager Tool Belt • Standard Methodologies • Waterfall, Agile, Blended approach • Library of supporting templates • Minimum required documentation • Bring the right tool to the project – value driven Insight Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved. Catch Up – Sponsors and Stakeholders • • • • • Vision and Team Identity Project Ownership Articulates Business Outcome Ultimate Champion Show Me the Money! Insight Presentation “Good project sponsors cultivate a positive environment and generate a positive buzz for the project’s benefits.” Executive Engagement: The Role of the Sponsor PMI White Paper Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved. Catch Up – Earning Trust • Consistently Produced Results • Predictable Project Outcomes • Context of the Project toward Strategic Initiatives • Highly Visible Team Insight Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved. Beat Up Insight Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved. Beat Up – Beyond Triple Constraint Customer/ Stakeholder Satisfaction Benefits Governance • Sponsor and stakeholder alignment to ensure satisfaction – in it together • Projects aligned to the corporate Scope strategy to deliver business value Quality Time • Maturation of the team and processes Cost • Focus on Business Outcomes • Return on Investment • Eye on the experience Jack S. Duggal, MBA, PMP Next Level Up: How Do You Measure Project Success? Rethinking the Triple Constraint Insight Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved. Beat Up – Shifting the Paradigm • Challenge the Project Team • Customer Experience • Teammate Experience Insight Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved. Beat Up – Going Global • Bi-Modal business – shift small group from standard process to focus on the customer journey • Large global clients with complex technical solutions • The Journey Map • Bridge the white space between silos and regions • Establish global roles and processes Insight Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved. Summary • • • • • Assemble a great team Develop solid process and methodology Build a reputation for results Focus on Business Outcomes Look at it from the Customer’s Point of View Insight Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.