Insight
Tina Pangle and Becky Verma
Insight’s Tagline Would Go Here
Insight Presentation
Insight Presentation
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.
Trust is an algorithm
Trust = f (results, predictability, context) * visibility
- Frank Buytendjik, Gartner
Insight Presentation
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.
The Path
Clean Up
• Project
Management
Office Launched
• Consolidation of
people with title
• Definition of role
• Process
Standardization
• Project
Prioritization
Process
Insight Presentation
Catch Up
• Level set Upgrade talent
• PMI Certifications
• Maturation of
Methodology
• Developing
Sponsors and
Stakeholders
• Consistent
Delivery
• Building a
reputation
• Earning Trust
Beat Up
• Maturation of team
• Transformation
from Triple
Constraint to
Business results
• Shifting the
paradigm – it’s
about the
experience
• Customer Journey
• Continuous
teammate
development
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.
Clean Up
Insight Presentation
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.
Clean Up – PMO Launch
Insight History
• Multiple Acquisitions resulted in fragmented offering
• Multiple ERP systems in North America
• Disparate company cultures
Insight Project Management Office
• No PMO, project managers scattered throughout the organization
• No consistency or standardization
• Consolidation of vision and people: PMO was born for the North
American with ERP Consolidation Project: Project ONE
Insight Presentation
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.
Clean Up – Standardization
Introduced Project Take-On Process - Portfolio Review Board
• Senior Executive team to review project for viability and ROI
• Introduction of Executive Project Sponsors
Initial Launch of Methodology
• Foundation for repeatable process
Insight Presentation
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.
Catch Up
Insight Presentation
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.
Catch Up – Upgrading Talent
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Multi-faceted Hiring Process
Assessment Tools
Demonstrated Skills – PMP Certification
It Takes a Village!
Insight Presentation
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.
Catch Up – The Project Manager Tool Belt
• Standard Methodologies
• Waterfall, Agile, Blended approach
• Library of supporting templates
• Minimum required documentation
• Bring the right tool to the project – value driven
Insight Presentation
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.
Catch Up – Sponsors and Stakeholders
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Vision and Team Identity
Project Ownership
Articulates Business Outcome
Ultimate Champion
Show Me the Money!
Insight Presentation
“Good project sponsors cultivate a
positive environment and generate a
positive buzz for the project’s
benefits.”
Executive Engagement: The Role of the Sponsor
PMI White Paper
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.
Catch Up – Earning Trust
• Consistently Produced Results
• Predictable Project Outcomes
• Context of the Project toward Strategic Initiatives
• Highly Visible Team
Insight Presentation
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.
Beat Up
Insight Presentation
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.
Beat Up – Beyond Triple Constraint
Customer/
Stakeholder
Satisfaction
Benefits
Governance
• Sponsor and stakeholder alignment to
ensure satisfaction – in it together
• Projects aligned to the corporate
Scope
strategy to deliver business value
Quality
Time
• Maturation of the team and processes
Cost
• Focus on Business Outcomes
• Return on Investment
• Eye on the experience
Jack S. Duggal, MBA, PMP Next Level Up: How Do You Measure
Project Success? Rethinking the Triple Constraint
Insight Presentation
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.
Beat Up – Shifting the Paradigm
• Challenge the Project Team
• Customer Experience
• Teammate Experience
Insight Presentation
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.
Beat Up – Going Global
• Bi-Modal business – shift small group from standard process to
focus on the customer journey
• Large global clients with complex technical solutions
• The Journey Map
• Bridge the white space between silos and regions
• Establish global roles and processes
Insight Presentation
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.
Summary
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•
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Assemble a great team
Develop solid process and methodology
Build a reputation for results
Focus on Business Outcomes
Look at it from the Customer’s Point of View
Insight Presentation
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2015 Insight Direct USA, Inc. All Rights Reserved.