Centre Handbook
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Regulatory requirements
Centre accreditation
Extending provision
Centre responsibilities
Quality assurance requirements
CIH external quality assurance and moderation
Registering learners and certification
Policy guidance
List of regulated qualifications
Published August 2014 (revised January 2015)
contacting the CIH Awarding Organisation
CIH Awarding Organisation
Octavia House
Westwood Way
Coventry
CV4 8JP
Tel: 024 7685 1700
Send all reports and general enquires to:
Email: accreditation@cih.org
www.cih.org
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Contents
Section A
1. About the CIH Awarding Organisation
2. CIH regulated qualifications
3. Centre accreditation
4. Centre External Quality Assurance & Moderation
Section B – Centre responsibilities
1. Centre regulatory requirements
2. Accountability
3. Equality and diversity
4. Assessment
5. Policies and procedures
6. Centre course team
7. Tutor training events
8. Learner registration and fees
9. Internal verification
10. Reasonable adjustments & special considerations
11. Malpractice
12. Certification
13. Unit Credits
14. Audit trails
15. Access to centre premises
16. Data Protection policy
Annex A – EQA Forms
17. Form A - Review and approval of assessment tasks
18. Form B - External moderation of assessment tasks
19. Centre visit form
All CIH qualifications for the QCF and SCQF available at
http://www.cih.org/deliveringourqualifications and
http://www.cih.org/scottishqualificationsauthority
Policies, guidance and information available at
http://www.cih.org/accreditedcentreresources
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Centre Accreditation
Application to extend provision
Fees
Assessment guidance
Certification / pass list
Internal Verification Policy
Reasonable Adjustments & Special Considerations
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Malpractice & Misconduct Policy
Complaints Policy
Enquiries & Appeals Policy
Customer Service Statement
Equality and Diversity Policy
Claiming Credit for QCF Qualifications
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Section A: About the Chartered Institute of Housing
Awarding Organisation
1. The role of an Awarding Organisation
England, Wales and Northern Ireland share a common system of external qualifications
– the Qualifications and Credit Framework (QCF) and in Scotland the Scottish Credit
Framework (SCQF). Statutory regulation of these qualifications is used to safeguard the
public interest, ensure fairness for candidates and maintain public confidence. The
responsibilities for regulating vocational qualifications lie with three regulatory
authorities:
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Office of the Qualifications and Examinations Regulator (Ofqual) in England,
Northern Ireland and anywhere in the world that uses CIH QCF qualifications
Welsh Government in Wales
Scottish Qualification Authority Accreditation (SQA) in Scotland
Further details of the responsibilities of the qualifications regulators and how CIH
adheres to their requirements can be found through the following links:
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Ofqual - https://www.gov.uk/government/organisations/ofqual
Welsh Government http://wales.gov.uk/topics/educationandskills/qualificationsinwales/?lang=en
SQA Accreditation - http://accreditation.sqa.org.uk/accreditation/home
An Awarding Organisation is accredited and regulated by Ofqual and Welsh
Government to offer external regulated qualifications on the QCF. In Scotland this entity
is known as an Awarding Body and is accredited and regulated by SQA Accreditation to
offer external regulated qualifications.
The CIH Awarding Organisation
The Chartered Institute of Housing (CIH) is a nationally recognised Awarding
Organisation for a suite of vocational qualifications at Levels 2, 3 and 4 (QCF) and at
Level 5 on the SCQF. These qualifications cover the work of those people who are
employed or are active in the housing profession in the statutory, voluntary or private
sectors.
The CIH has been offering housing qualifications for many decades and achieved its first
Awarding status in 2000. Every year, over 3000 learners complete CIH accredited
qualifications.
Part of the CIH mission is to promote training, deliver education programmes and
develop qualifications that can be accessed by a range of different modes of delivery,
including online and blended learning. The courses are either delivered directly through
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CIH or in partnership with employers or through universities, colleges, training providers
and housing organisations.
CIH believes that qualified staff improves service delivery to residents, tenants and
employers and increases their value to their organisations.
2. CIH Awarding Organisation regulated qualifications
A full list of CIH Awarding Organisation regulated qualifications can be accessed at
Annex B. Please note that the most current and up to date information will be on our
web site at: http://www.cih.org/deliveringourqualifications
3. CIH Awarding Organisation Centre accreditation
A Centre is an organisation or consortium accountable to an Awarding Organisation for
the delivery and assessment arrangements leading to a qualification or units.
CIH Awarding Organisation Centre accreditation is designed to meet regulatory
requirements and the learning and quality assurance needs of the providers of
education, training and skills development. Accredited Centres include colleges of
further education, training providers and housing organisations.
CIH Awarding Organisation accreditation provides:
 Up-to-date programmes of learning for the housing profession
 Nationally recognised qualifications at levels 2, 3 and 4 (QCF) and level 5 (SCQF)
 Rigorous quality assurance
 Help and support from the Awarding Organisation and visits where appropriate
 Access to information and supporting documents on the CIH web site at
http://www.cih.org/AccreditedcentreResources
 Regular CIH Awarding Organisation centre forums and newsletters
An accredited CIH Awarding Organisation accredited Centre can:
 Deliver CIH Awarding Organisation qualifications from the Qualifications and
Credit Framework (QCF) and Scottish Credit Qualifications Framework (SCQF)
 Contact the CIH Awarding Organisation for support and advice
 Have the help and support of a CIH appointed External Quality Assurer (EQA)
who will assist you with your programmes
 Use the CIH logo to market and promote courses leading to CIH Awarding
Organisation accredited qualifications
How to become an accredited centre and annual fees
 To become an accredited centre download and complete the Centre
Accreditation form at: http://www.cih.org/AccreditedcentreResources
 There is a non-refundable fee of £570
 In order to maintain accreditation, the Centre must have complied with any
conditions or sanction set down by the CIH Awarding Organisation. They must
also have paid the annual re-accreditation fee of £520. Failure to comply with
conditions or sanctions or failure to pay the re-accreditation fee will mean that
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the accreditation is suspended and no learners may be registered on any CIH
qualification.
Extending provision
Where an accredited Centre can evidence that it has sufficient resources and expertise,
the CIH Awarding Organisation welcomes applications to extend the range of
qualifications delivered.
To make an application the Centre must submit a rationale for the delivery of the
qualification and evidence that that suitably qualified staff will be appointed to support
the course delivery. The application must also include supporting information detailing
how the course will be structured, taught and assessed in compliance with the
published CIH Awarding Organisation qualification specification.
To apply, complete the application to deliver a new qualification available at:
http://www.cih.org/AccreditedcentreResources. There is a £285 non-refundable fee for
the application.
Following approval as a CIH Awarding Organisation centre, the course leader will be
given access to further guidance and information via a secure dedicated online site at :http://moodle3.cih.co.uk/course/view.php?id=42 (log in required)
If there are skills or qualifications in housing that we do not deliver and you think would
be of benefit to the wider sector please contact us
4. CIH Awarding Body External Quality Assurance & Moderation
The CIH Awarding Organisation will appoint an External Quality Assurer (EQA) to the
Centre. The EQA will:
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Review and approve the Centre devised assessments – completion of Centre
Quality assurance Form A – review and approval of assessment tasks.
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Annually make a Quality Assurance visit to the Centre. This will include meetings
with the course team, learners and a review of all course documentation. A
Quality Assurance Visit review form will be completed.
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Take an external moderation sample of at least 15% of assessed work –
completion of Centre Quality assurance Form B – External moderation of
assessment tasks.
The EQA may require that the grades are adjusted or that work of a cohort is
remarked. Centres are advised NOT to release marks until after the external
moderation process has been completed.
Copies of the forms used by the EQA can be accessed at Annex A of this document.
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Section B: - Centre responsibilities
1. Compliance with regulatory requirements:
As an accredited centre, there are certain regulatory requirements that must be met.
These are set out throughout Ofqual General Conditions of Recognition September
2013 and for Scotland the Regulatory Principles (2014);
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A centre must not make any statement that would lead a user of a qualification
to believe that a qualification is regulated when it is a non-regulated
qualification. CIH regulated qualifications are listed in Annex B.
A centre must not advertise or promote its qualifications in a manner that it
likely to be misleading to users of qualifications.
Condition C2 - Arrangements with Centres.
Unique Learner Number - ULN
For Centres based in England, Wales and Northern Ireland only, there is a requirement
to have the ability to obtain, on behalf of the learner, a unique learner number (ULN)
and a learner record. The ULN is a personal 10-digit number randomly generated by the
Learner. Information at: http://www.learningrecordsservice.org.uk/products/uln/
Registration Service (LRS). Download the information guidance at
In order to be able to do this the centre must be registered on the UK Register of
Learner Providers (UKRPL) and obtain a UK Provider Reference Number (UKPRN).
https://www.ukrlp.co.uk/
2. Accountability
The Centre must appoint a senior member of staff who will be accountable for the
delivery of the CIH Awarding Organisation qualifications. They must also provide contact
details of an individual will provide the day to day liaison for the CIH Awarding
Organisation and learners.
The Centre must ensure that the CIH Awarding Organisation has up to date contact
information regarding these key posts.
3. Equality and Diversity
The CIH Awarding Organisation wishes to ensure that courses leading to its
qualifications are accessible to all who wish to take them. Centres are required to
ensure that there are no unnecessary barriers to access or to learning, that the course
content and structure are non-discriminatory and that the special needs of the
individual students are met, both in terms of learning and of assessment.
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The CIH Awarding Organisation will expect to see specific documentation that relates
to equality of opportunity. Centre must access the CIH Awarding Organisation
Equalities and Diversity policy at for further guidance.
http://www.cih.org/AccreditedcentreResources
4. Assessment
All CIH Awarding Organisation qualifications are known as Vocationally Related
Qualifications (VRQ) and include both externally set and internally set assessments. The
centre must evidence competency in the assessment process and designing the
assessment tasks. This will be assessed through the external moderation and quality
assurance visits to the centre. Centres must access the CIH Awarding Organisation
assessment guidance through the Moodle portal:
http://moodle3.cih.co.uk/course/view.php?id=42 (log in required)
5. Policies and Procedures
The centre must maintain the following policies and procedures to underpin the
delivery of CIH Awarding Organisation qualifications:
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Health and safety policy
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Equality of opportunity Policy that demonstrates compliance with the
Equalities Act 2010
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Quality Assurance policy*
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Complaints procedure and appeals procedure for learners*
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Internal Verification policy and process*
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Malpractice policy*
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Reasonable adjustments and special considerations policy*
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Learner handbook
These documents will be collected and held by the CIH Awarding Organisation as part of
the Centre accreditation process. If they are subsequently revised the Centre must
submit the revised version to the CIH Awarding Organisation.
*Guidance on the requirements for these policies is held in separate CIH Awarding
Organisation documents available at: http://www.cih.org/AccreditedcentreResources
6. Centre course team
The course team, including the Internal Verifiers, must be suitably qualified and/or
experienced to deliver and assess the qualifications. The CIH Awarding Organisation
expects that the course delivery team and Internal Verifiers hold a teaching and/or
assessment and/or verification qualification, or give an undertaking to acquire this
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within 18 months of joining the team. They should also have experience of the subject
matter that they are teaching or assessing.
The Centre must provide to CIH Awarding Organisation the CVs of all staff associated
with the delivery of the course.
The centre must ensure that there is no conflict of interest when undertaking
assessment or the quality assurance of assessments. No assessor or quality reviewer /
internal verifier may assess the work of a learner with whom they have a personal
interest or connection.
7. Tutor training events
The CIH Awarding Organisation will hold at least one annual briefing training event for
tutors delivering CIH qualifications. At least one tutor from each Centre is expected to
attend these events. There is no attendance fee and the travel expenses must be met by
the Centre.
8. Learner registration, cohort lists and fees
Each learner undertaking a CIH Awarding Organisation qualification must be registered
using the registration forms provided. It is the responsibility of the Centre to ensure
that the learners are registered and the registration fees are paid.
A fee is chargeable for any registrations deemed to be late. A registration will be
deemed to be late if it is received more than 6 weeks after the course delivery has
started. Ideally all learners should be registered as soon as the course commences.
See
http://www.cih.org/resources/PDF/Education/Awarding%20organisation%20fees%202
014%2015.pdf for further details on learner registration fees. The fee for each
registration is based on the qualification undertaken. The fee must not be sent with the
registration form. CIH will invoice the Centre as part of the registration process. The
learner registration forms are held on the Moodle site at:
http://moodle3.cih.co.uk/course/view.php?id=42 (log in required)
After the registration forms have been received, CIH will produce a cohort list and send
this to the centre. The list will then be used by the centre to record the grades achieved
for each qualification. The formulae with the document will calculate the final
qualification grade and the centre can then re-submit the document to CIH as the
formal pass list and request for certification.
9. Internal Verification
The Centre must have Internal Verification policies and procedures in place in
compliance with the CIH Awarding Organisation guidance held:
http://www.cih.org/AccreditedcentreResources. The Awarding Organisation expects all
Internal Verifiers to hold an appropriate qualification.
10. Reasonable adjustment and special considerations.
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The Centre must have policies and procedures in place to deal with reasonable
adjustments and, special considerations. All cases must be reported to the CIH
Awarding Organisation. Include details of the issue and the adjustments made. CIH
Awarding Organisation guidance can be accessed on our website.
11. Malpractice
Learners:
The Centre must have policies and procedures in place to deal with malpractice, that
comply with the CIH Awarding Organisation guidance which can be accessed on our
webpage. This includes plagiarism.
All suspected cases must be reported (as soon as they are discovered) to the CIH
Awarding Organisation who will conduct an investigation.
Centres:
Centre malpractice is malpractice committed by a member of staff from an accredited
centre or a contractor employed by the centre (for example an invigilator). CIH defines
malpractice as any activity, neglect or other practices that: compromises, or may compromise the integrity of the CIH assessment process,
and/or
 compromises, or may compromise the validity of assessment results and/or CIH
certificates, and/or
 damages, or may damage the authority, reputation or credibility of CIH.
Failure to investigate allegations of centre or learner malpractice may also constitute
centre malpractice. CIH will investigate centre malpractice, irrespective of whether it is
deliberate or unintentional. Following the investigation, centre accreditation may be
suspended or withdrawn.
In compliance with Regulatory arrangements the CIH Awarding Organisation will report
cases to the regulators whenever it finds evidence that results or certificates may be
invalid. Full details on CIH AO malpractice policy is found on our webpage.
12. Award of units and qualifications - Certification
The centre MUST have processes to ensure that each learner verifies any assignment
submitted as being wholly their own work. This will be checked by the CIH EQA.
All courses must be internally verified and externally moderated before an application is
made for certification of the learners.
As soon as possible after the completion of the course, the Centre must complete and
verify a pass list and submit this to the CIH Awarding Organisation. The pass list must
include details of learners that have passed, withdrawn, deferred or failed. The centre
must use the cohort/pass list that they will have received from the CIH Awarding
Organisation.
13. Claims for Unit Credits
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The QCF enables learners to claim for prior achievements through equivalent Units,
recognition of prior learning (RPL) or exemption Units. The Centre must deal with such
applications as set out in the CIH Claiming Credit policy at:
http://www.cih.org/AccreditedcentreResources
14. Audit trail and retention of records
The Centre must retain learner records and a sample learner work for 6 years. This will
enable the monitoring of standards across time.
15. Access to premises
With prior agreement, the Centre must allow the regulators, the CIH Awarding
Organisation officers and the CIH EQAs, access to the Centre premises. They must also,
as required, enable access to course records and materials, learners work, the course
team, learners and employers.
16. Data Protection policy
The Data Protection Act 1998 (DPA) was introduced to establish a framework for the protection
of personal or sensitive data and is underpinned by a set of eight principles.
By processing data in accordance with the data protection principles, the Chartered
Institute of Housing Awarding Organisation (CIH AO) will ensure the safeguarding of data for
all individuals engaged with the assessment, delivery and award of CIH AO qualifications.
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CIH Awarding Organisation
Centre Quality Assurance Form A. Review and approval of assessment tasks 2014 - 15
Complete one form for each qualification & where applicable, each pathway
CIH External Quality Assurer name
Centre Name
Name of Tutor Contact
Course Title
Qualification title including Level
and pathway
Mode of delivery
Date of report
Does the centre assessment
strategy enable assessment criteria
and learning outcomes to be met
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Approval of assessment tasks
 One to be completed for each unit (where 1 task is used to assess 1 unit, or more than one task used to achieve 1 unit), or
 One to be completed for each assessment task (where 1 task is used to assess more than one unit.
Unit(s) title and reference number
Brief description of assessment task
(method of assessment, size of
assessment, etc.)
Does the assessment task allow the
learner to demonstrate
achievement of the assessment
criteria (and thus the learning
outcomes)?
Is the assessment task valid?
Is the assessment task reliable?
Is the assessment task manageable?
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Does the assessment task minimise
bias?
Does the assessment task allow
learners to demonstrate
achievement of grades (where
applicable)?
Approval status
Comments & actions
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Recommendations or actions for the centre
Recommendations or actions for CIH Awarding Organisation
External Quality Assurers’ name / signature
______________________________Date______________
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CIH Officer: Confirm report has been read and include comments and recommended actions
Name / signature
Date
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CIH AO: External moderation: Centre Response
Centre Name ………………………………………….Course…………………………………………………
You have an opportunity to respond to this report in the space below.
State when and how any actions will be completed and Email this page back to: accreditation@cih.org
Name / signature…………………………………….. Date……………………………………………………
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CIH Awarding Organisation
Centre Quality Assurance Form B. External moderation of assessment tasks 2014 – 15
Complete one form for each qualification & where applicable, each pathway
External Quality Assurer name
Centre Name
Name of Tutor Contact
Course Title
Qualification title including Level
and pathway
Mode of delivery
Date of report
Are the centres assessment
decisions valid at this stage?
Yes / No / Comment
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Approval of unit assessments: Normally a 15% sample, and a minimum of 5 scripts. To include each tutor / assessor and cover all grade bands
Unit number or title
Assessor
Learner
Grade awarded by
centre
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Comment
CIH External Quality Assurer general comments
Recommendations or actions for CIH Awarding Organisation
External Quality Assurers’ name / signature
______________________________Date______________
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CIH AO: External moderation: Centre Response
Centre Name ………………………………………….Course…………………………………………………
You have an opportunity to respond to this report in the space below.
State when and how any actions will be completed and Email this page back to: accreditation@cih.org
Name / signature…………………………………….. Date……………………………………………………
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CIH Awarding Organisation Centre QA Visit Plan
Section A
This document confirms the evidence you should have available on the day of the verification visit.
It also gives details on what will be discussed with your staff during the visit.
This Visit Plan relates to the external verification of: CIH Level 2
CIH Level 3
CIH Level 4
Other
Centre Name and Number
Centre Contact
Date of visit and time:
Assessors/Verifiers/ learners available for interview:
Internal verification and assessment
records:
Please provide records of assessment and internal
verification courses to be externally verified.
Evidence type available for sampling:
Paper based
Development points from previous visit:
The development points set on the previous QA visit, if
applicable will be reviewed during this visit.
Electronic
Both
Section B
I also wish to access evidence relating to:
 Assessment standards / Unit specifications
 Assessment Methods / Instruments
 Equal/fair access to assessment
 Assessor standardisation arrangements
 Internal verification strategy / procedures and sampling
Please make arrangements for me to see any relevant documentation in relation to the above
procedures/processes.
External Quality Assurers name
(printed)
External Quality Assurers signature
Date
External Quality Assurers Contact
Tel
details
Email
P
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Chartered institute of Housing Awarding Organisation
Centre Visit form
Centre Quality Review
Version 4 Visit report form
August 2014
The Chartered Institute of Housing (CIH) is the Professional Body for People who work in Housing.
The CIH is a regulated Awarding Organisation and a Registered Charity No. 244067/R
Version 4 © Chartered Institute of Housing 2012
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Centre Name:
Date of Visit:
Qualifications delivered:
Future delivery:
Course tutor and/or Centre contact:
CIH External Quality Assurer:
General comments: - Overview of visit including summary of the mode of delivery and any new information obtained at visit such
as changes to course team, other factors affecting delivery of the qualifications and proposed expansions.
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A. Regulatory issues
General topics of concern from Ofqual
1. Are the course team aware of the CIH malpractice policy?
Evidence: Inform the course team of the late registration fee and qualification regulator interest (Ofqual, SQA
Accreditation) if learners interests are harmed due to centre malpractice/maladministration
2. Has there been any learner malpractice?
Evidence: Discuss how plagiarism is easy to commit and relatively easy to detect, Cover sheets signed by
learner or online declarations
3. Has the course team completed the Conflict of Interest form?
Evidence: Stress importance that perceived conflict of interest reduces validity of qualifications
4. Have there been any significant changes since the last visit?
Evidence: Staff changes, new delivery methods, cohort makeup
5. Are there any issues that the centre would like further guidance/information?
Evidence: Trailblazers, new qualifications, procedures
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Remedial Action required and
timescale
B. Resources to support the delivery of CIH qualifications
Staff resources
1. Are the staff members suitably qualified to teach, assess and internally verify or have sufficient
housing knowledge?
Evidence: Details of qualifications and experience. Timelines for obtaining qualifications where applicable
2. How do team members keep their knowledge and skills up to date?
Evidence: Details of training, CPD activity and development opportunities for all staff full & part time
3. Are there sufficient management, finance and administration staff members to maintain high quality
systems?
4. Does the centre have any satellite or other venues where the qualification is being taught?
Discuss with CIH AO if further monitoring should take place
Resources to deliver course
5. Are there sufficient resources to support the delivery of the qualification?
Evidence: To include course materials, library, online materials, IT equipment
6. What type of delivery is used and how is it made up?
Evidence: If blended, what is in the blend? What are the online resources? Are activities guided?
7. If this centre is going through major staff changes can it demonstrate how it plans to meet its
accreditation requirements and ensure continuity to learners?
Evidence: Action plan, timetable
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Remedial Action required and
timescale
C. Assessment must provide opportunities to demonstrate achievement of the assessment criteria and the learning outcomes
Note: The assessment approval process should have reviewed this, normally outside of the QA visit. (See Centre Quality Assurance Form A) These
questions should be used to check that all aspects have previously been covered.
1. Is there an assessment strategy for each CIH qualification delivered?
Remedial Action required and
Evidence: Details of the strategy, how it is devised, how it is quality assured
timescale
2. Is the centre using CIH assessment guidance to inform the assessment process?
Evidence: Assessment approval reports, Assessment development strategy, formative summative
3. Does evidence from the most recent part A and B reports support evidence that assessment assignments
are fit for purpose?
Evidence: Feedback from learners, pass rate, relevance of task to unit content, balance between assessment for learning and
assessment of learning
D. Quality assurance of assessment
Note: - This section should supplement and underpin the moderation sampling.
1. How do centre internal verification procedures work and is the centre using this to underpin their quality
assurance processes? Evidence: Evidence from the IV (if present)IV processes, application of IV policy and
standardisation meetings,
2. How has the centre responded to the feedback on assessment practice raised found in the most recent part
B report
Evidence: Part B form, discuss outstanding issues
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Remedial Action required and
timescale
E. Procedures for management and review of the course
1. Does the centre hold regular team meetings? Do they review the delivery of each qualification offered? Remedial Action required and
Evidence: - Reports, minutes, action plans with timescales.
timescale
2. Does the centre involve the views of the learners and the employers in the course review process?
How is this done? Is there a development board which includes learners and employers? Evidence from
learners and employers. Reports, minutes, action plans & timescales.
3. What improvements have been made to the management or delivery of the course over the last year?
Evidence: - Reports, minutes, action plans with timescales.
4. Review the response to the last CIH External Moderator/External Quality Assurer action plan?
Evidence as necessary.
F. The centre must comply with equalities legislation and enable fair access and assessment for all learners
1. How does the centre manage equality and diversity issues in the country of delivery?
Evidence: Policy. Monitoring against the 9 protected characteristics (UK), evidenced by statistical data,
course team meetings.
2. Is equality of opportunity embedded within the teaching and assessment materials?
Evidence: Teaching and assessment materials. Note this may have been checked in assessment approval
process.
3. How does the centre support and promote equality in its management and delivery – e.g. through
learning support or reasonable adjustments?
Evidence: Has the centre made any Reasonable Adjustments or Special Considerations?
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G. Marketing
1. How is the course marketed?
Evidence: Marketing strategy & marketing materials
H. Employer engagement
1. How does feedback from employers/managers inform course review?
Evidence: - Employer forums. Links with local housing organisations.
2. Are employers encouraged to contribute to the course delivery?
Evidence: - Guest speakers. Visits to housing organisations.
3. Are the employers engaged with course reviews? Evidence: - Notes of meetings.
This question supplements E2 and gathers information from the employer perspective.
I. Are the learners engaged with the learning process? Questions for learners
Note: interview learners where possible via a meeting or by telephone. Amend if evidenced from tutors, assessors or documentation
1. Were the learners supplied with sufficient information prior to the start of the course - at induction and Remedial Action required and
while studying?
timescale
Evidence from learners, student handbook, induction & assessment schedule
2. Are the learners exposed to a range of teaching, learning and assessment methods?
Evidence from learners & schemes of work.
3. Does the centre provide adequate learning support to meet the needs of individual learners? Evidence
from learners and reasonable adjustments policy
4. Are the learning experiences and activities relevant to the housing sector?
Evidence from learners, schemes of work, work related assignments
5. Are the learners aware of the assessment criteria and learning outcomes for each unit?
Evidence from learners.
6. Are the learners aware of the deadlines for submitting assessment tasks? Do they know how to apply for
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an extension in special circumstances? Did they find the assessments burdensome? Evidence from
learners and learner handbook.
7. Do the learners have regular contact with the tutors?
Evidence from learners.
8. Do the learners have the opportunity to become engaged with course review? This question supplements
D2 and gathers information from the learner perspective. Evidence from learners and course review
processes.
9. Do the learners understand the links with CIH and the benefits of student membership?
Evidence from learners
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Summary of actions and timescales for the centre
Immediate actions:
Advisory actions:
Summary of actions and timescales for the EQA
Summary of actions and timescales for the awarding organisation
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Name………………………………CIH External Quality Assurer
Date………………………………
CIH Office Comment
Signed…………………………………………CIH Awarding Organisation Officer
Date……………………………
CIH Awarding Organisation
Opportunity for the centre to respond. Please use this space to respond to this Quality Review report. This information is useful for CIH AO for
centre feedback.
Centre name…………………………………………………………………..
Signed……………………………………………………………..Title…………………………………………Date…….
Please Email this page to accreditation@cih.org
OR post to CIH Awarding Organisation, Octavia House, Westwood Way, Coventry, CV4 8JP
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