Australian Government Department of Defence ADF Transition Handbook www.defence.gov.au/DCO/transitions ADF TRANSITION HANDBOOK Introduction Australian Defence Force personnel and their families can access a range of information, advice and resources to assist with their transition back into civilian life Planning early will make your transition as smooth and successful as possible, and Defence Community Organisation (DCO) and staff at our ADF Transition Centres and the CTAS National Office can link you and your family into Defence and Australian Government support services, and help with the administrative aspects of separation. Support services include practical information seminars, personalised assistance to prepare for transition, referrals, help with administration, and support for training and civilian employment. To access any of these services, or to find out more information, visit www.defence.gov.au/transitions or contact the all-hours Defence Family Helpline on 1800 624 608. Transitioning to civilian life involves the whole family, you and your partner or other support person you may have can attend an ADF Transition Seminar or talk to the Transition Officers at an ADF Transition Centre at any stage in your career. Your unit staff can also give you advice about the pros and cons of transitioning and the services available to you if you do. A note on privacy When providing support to military personnel and their families, DCO collects personal information in order to provide quality services In collecting personal information of current ADF members and their family circumstances, DCO is required to comply with the Privacy Act 1988, which regulates the manner in which the organisation collects, handles, stores, secures, maintains, provides access to, alters, uses and discloses personal information. Our team provides a quality service based on best practice guidelines. We strive to continually improve our services through quality review processes, research and evaluation. Visit our website at www.defence.gov.au/dco to read our complete privacy statement and our client service charter. Version: 5.1-1 - revised Amendment Date: July 2016 Page 3 ADF TRANSITION HANDBOOK Page 4 ADF TRANSITION HANDBOOK Contents_Toc456780174 1. Transition Support Services………………………………………………….9 2. Medical and Dental…………………………………………………………..13 3. Support services……………………………………………………………...17 4. Reserve service information………………………………………………...31 5. Defence leave matters…………………………………………………........45 6. Defence finance matters…………………………………………………….49 7. Superannuation………………………………………………………………51 8. Defence Housing and Relocation…………………………………………..53 9. Other separation requirements……………………………………………..57 10. Future employment support…………………………………………………65 11. Additional support and family services…………………………………….77 12. Other organisations that can assist you…………………………………...81 13. Mental Health Resources……………………………………………………83 14. The ‘are you ready to leave’ checklist……………………………………...85 Page 5 ADF TRANSITION HANDBOOK Page 6 ADF TRANSITION HANDBOOK ADF Transition Centre contact details The ADF Transition Centres (ADFTCs) help you to access information relevant to your needs as well as help with your transition administration. Australian Capital Territory ADF Transition Centre Canberra Phone 02 6265 8806 ADFTC.Canberra@defence.gov.au New South Wales ADF Transition Centre Defence Plaza Sydney Phone 02 9393 2843 ADFTC.SydneyCentral@defence.gov.au ADF Transition Centre (Moorebank) Phone 02 8782 8528 ADFTC.Liverpool@defence.gov.au ADF Transition Centre RAAF Richmond Phone 02 4587 2526 ADFTC.Richmond@defence.gov.au ADF Transition Centre RAAF Williamtown Phone 02 4034 7805 ADFTC.Williamtown@defence.gov.au ADF Transition Centre Shoalhaven (HMAS Albatross) Phone 02 4587 2526 ADFTC.Shoalhaven@defence.gov.au ADF Transition Centre Riverina (Kapooka) Phone 02 6933 8511 ADFTC.RMV@defence.gov.au ADF Transition Centre Bandiana Phone 02 6055 2119 ADFTC.RMV@defence.gov.au Victoria /Tasmania ADF Transition Centre Defence Plaza Melbourne Phone 03 9282 7666 ADFTC.VictoriaTasmania@defence.gov.au For Tasmania Phone 03 6237 7279 ADFTC.VictoriaTasmania@defence.gov.au Page 7 ADF TRANSITION HANDBOOK Queensland ADF Transition Centre Lavarack Barracks Phone 07 4411 7963 ADFTC.NthQueensland@defence.gov.au ADF Transition Centre Gallipoli Barracks Enoggera Phone 07 3332 7239 ADFTC.SthQueensland@defence.gov.au Northern Territory ADF Transition Centre Robertson Barracks Phone 08 8925 2071 ADFTC.NorthernTerritory@defence.gov.au Western Australia ADF Transition Centre Leeuwin Barracks Phone 08 9553 2674 ADFTC.WesternAustralia@defence.gov.au ADF Transition Centre RAAF Base Pearce Phone 08 9553 2674 ADFTC.WesternAustralia@defence.gov.au ADF Transition Centre HMAS Stirling Phone 08 9553 2674 ADFTC.WesternAustralia@defence.gov.au South Australia ADF Transition Centre Edinburgh Park Phone 08 7383 0555 ADFTC.SouthAustralia@defence.gov.au Career Transition Assistance Scheme National Office CTAS@defence.gov.au Further Information and a copy of this handbook can be found at: Defence Community Organisation Transition Support Services Website: Internet: http://www.defence.gov.au/DCO/Transitions/ Transition Support Service Website: DRN: http://drnet.defence.gov.au/People/TSS/Pages/Transition-SupportServices.aspx Page 8 ADF TRANSITION HANDBOOK 1. Transition Support Services 1.1 Defence provides a range of support services to assist ADF members planning to leave Defence to make the transition to civilian life. 1.2 Members receive a transition support service that is tailored to ensure a successful transition. Notwithstanding the reason for transition, the regional ADFTC can assist a member and the member’s family throughout the process. 1.3 It is important to be informed about what to expect. Early planning will make the transition as smooth and successful as possible. 1.4 Transition Support Services has released The ADF Transition Manual. This manual prescribes the policy and procedural aspects applicable for the efficient transition from the ADF or transfer to the Reserves, by Defence members. The manual is the overarching document, providing guidance and direction to Defence members, commanders, transition staff and other Defence personnel who are involved in the provision of transition support services. This manual is to be read in conjunction with other transition-related Defence policies. 1.5 The ADF transition process is well documented and should be followed to ensure that the member receives the benefits for which they may be eligible. This advice and information is important for achieving an uncomplicated and stress free transition. ADF Transition Centres and their staff 1.6 ADFTCs are staffed by Australian Public Service (APS) personnel who are trained to assist military personnel and their families to move smoothly back into civilian life. 1.7 While ADFTC staff can help you complete your administrative obligations, it is your responsibility (in conjunction with your chain of command) to ensure you complete your administration before you leave the military. 1.8 ADFTCs are located around Australia, generally on or near major Defence establishments. We may schedule outreach visits where there is no local ADFTC. 1.9 ADFTC staff provide advice and assistance to you and your chain of command by: guiding you through administrative requirements; tailoring the process according to the nature and circumstance of your transition; informing you of Defence-provided benefits for which you may be eligible; providing advice about services provided by other government departments and external agencies; Page 9 ADF TRANSITION HANDBOOK helping you complete your administration before you leave the military; and helping you and your family prepare for life away from the military. 1.10 We encourage your partner or other support person you may have to attend your transition interview so that they can understand the requirements associated with transition and be briefed on the support services that may be available. 1.11 Some of the specific things ADFTC staff can do include helping you to: compile documentation and forms correctly; choose suitable transition and transfer dates; get your transition applications in on time; access Defence-provided assistance like the Career Transition Assistance Scheme; nominate to attend an ADF Transition Seminar; consider other issues related to transition for example, Reserve service options; and gain access to Defence and other government support agencies including the ADF Rehabilitation Program, Department of Veterans’ Affairs, Defence Community Organisation, Commonwealth Superannuation Corporation, Department of Human Services (Centrelink, Medicare, Child Support), Defence Housing Australia, and Toll Transitions. Forms for your transition 1.12 The following forms are available from Webforms on the Defence intranet. ADFTC staff can help you complete them. Form AC853: Application to Transfer Within or Separate from the ADF Form AC853-2: ADF Transition Clearance Form AC853-3: Career Transition Assistance Application Form AC853-4: ADF Transition Seminar Application Who’s responsible for transition? 1.13 Transition from military service to civilian life is a shared responsibility and requires a coordinated effort by a number of individuals and agencies. Both you and Defence have specific responsibilities regarding separation and transition. 1.14 For you to transition successfully to civilian life, a number of administrative functions need to be completed in a timely manner. This will require the combined involvement of: you, and your family; Page 10 ADF TRANSITION HANDBOOK your unit staff; your career/personnel managers; ADFTC staff; and other Defence agencies as appropriate. Administrative requirements and what to consider when leaving Defence 1.15 When choosing your last day of service in permanent force, we recommend you consider the anniversary of Appointment/enlistment date for the Military Superannuation and Benefit Scheme, Defence Force Retirement and Death Benefit Scheme, or Long Service Leave. Eligibility 1.16 Permanent force members and Reservists completing periods of SERVOP C (Continuous Full Time Service) must complete their transition with their regional ADFTC. 1.17 Reserve members, other than those on CFTS (SERVOP C) contemplating transition are not eligible to access the services provided by the ADFTC. Reserve transition information is available through your chain of command. Notes Page 11 ADF TRANSITION HANDBOOK Page 12 ADF TRANSITION HANDBOOK 2. Medical and Dental 2.1 We strongly encourage you to identify a civilian general practitioner, a general dentist and any other specialist you may require before you complete your Separation Health Examination (SHE) and Separation Dental Examination (SDE). This will help Defence to provide you with a smooth transition to civilian health care. 2.2 Your entitlement to medical and dental treatment continues up to, but not beyond, your transition date. You do not need to meet a defined standard of medical or dental fitness in order to separate from Defence, but it is important that you arrange to meet your existing health care needs during the last 12 months of your service. Psychological screening 2.3 If you have been deployed within the past two years you must participate in Post Operational Psychological Screening (POPS). Contact your local Heath Centre for further information. Notes Separation Health Examination 2.4 You must have a final medical in the six months before you separate from the military. This is known as a Separation Health Examination (SHE) and will be conducted by your local Health Centre. Policy guidance can be found in Health Directive 278 - Health Reponsibilites on completion of a period of Service. 2.5 At the SHE you can request handover of information relating to current medical conditions to your civilian GP. It is a good idea to identify a civilian GP or other appropriate specialist prior to the SHE. If your health needs are complex, your Defence medical officer may wish to speak with or write directly to your new GP or other appropriate specialist. A letter summarising your medical history and ongoing health care needs should be provided to you to give to your new GP or other appropriate specialist. 2.6 You should also routinely receive a copy of your Separation Health Statement, the SHE, copies of any relevant reports or investigations and your international certificate of vaccination. If you are separating for medical reasons, a DM042 – Invalidity Retirement from the Defence Force Medical Information must be raised at your SHE and you should ask for a copy Separation Dental Examination 2.7 In the six months before you transition from the military, Defence strongly recommends that you have a Separation Dental Examination (SDE). This will ensure that if you need dental treatment it can be identified and completed prior to your transition date., however IAW Health Directive Page 13 ADF TRANSITION HANDBOOK 278, there is no requirement for a separating member to achieve a particular dental class at separation 2.8 It is your responsibility to coordinate a SHE and SDE with your local Health Centre. You should start this process as early as practical because it can be difficult to secure appointments. If you have served for a long period of time or have complex health conditions, you may need several appointments to finalise your health assessments. Good planning should enable you to complete any identified urgent treatment prior to your nominated transition date. Notes Release of your health records 2.9 During your service, your health records were maintained so that you received healthcare services and fitness for duty assessments. Before you transition, you should obtain your health history summary, particularly if you require ongoing clinical care. You can obtain formal handover documentation from Defence and provide it to a civilian health service provider of your choice. 2.10 You can request a copy of your records at any time during your service, or after transition. If you’re still serving, ask your on-base Health Centre for your Defence e-Health System (DeHS) summary. On transition, you will be given any hard copy medical X-rays held by your Health Centre (except dental X-rays and long bone X-rays of Clearance Divers). It is recommended that you obtain a full copy of your medical and dental records after transition IAW paragraph 2.13 below. These will be sent to you electronically. 2.11 If you would like to request copies of your records, please be aware that you may need to provide paper and photocopy the documents yourself. It is advised that you liaise with your Health Centre and schedule a time to facilitate this. 2.12 Compensation claims need to be in place well in advance of the planned separation date. If you intend to seek compensation, it is recommended that you provide a full copy of your medical records to the Department of Veterans’ Affairs (DVA), to allow for faster processing of claims. 2.13 Hard copy Unit Medical Records (UMR) and Personal Dental Records (PDR) for all separating members (i.e. medical, compulsory retiring age, Management Initiated Early Retirement, etc) will be forwarded to Defence Archives Centre at Fort Queenscliff on completion of service. Information on how to obtain copies of your medical/dental documents after separation is provided at http://www.defence.gov.au/Records/ExService.asp. 2.14 UMR/PDR for members transferring to a component of the Reserve's will be held by the local administrating health centre. Page 14 ADF TRANSITION HANDBOOK ADF Rehabilitation Program 2.15 If you become injured or ill while in service, whether or not your illness or injury is service related, Defence will assist your rehabilitation through the ADF Rehabilitation Program (ADFRP). The purpose of ADFRP is to reduce the effect occupational injury, illness and disease may have on operational capability. 2.16 Military personnel who are wounded, injured or ill have access to the following Joint Health Command (JHC) services: high quality medical and specialist treatment; a dedicated Rehabilitation Consultant to support workplace-based rehabilitation and to coordinate care arrangements; and non-clinical aids and appliances in support of serious and/or complex rehabilitation needs. 2.17 Defence provides these services with an aim to support your return to work in current or different duties or trade. Where this is not possible, injured or ill members will be rehabilitated, medically separated, and supported to transition to the civilian environment. 2.18 To help you determine an appropriate vocation after separation, the ADFRP provides access to Vocational and Functional Assessments. Your Rehabilitation Consultant will work closely with ADFTCs and Department of Veterans’ Affairs to determine funding and training requirements for you. They also liaise closely with Member Support Coordinators (MSC) who are appointed by Command to ensure you are effectively supported through your transition from Defence. 2.19 You are eligible for assistance under ADFRP whether you are a permanent ADF member or a Reservist on SERVOP C (Continuous Full Time Service), regardless of your duty status. Members on Reserve duty, other than SERVOP C, may also be eligible for ADFRP assistance. Get more information from your chain of command or your Regional Rehabilitation Manager. More information Directorate of ADF Rehabilitation and Compensation http://drnet.defence.gov.au/VCDF/DRC/pages/Welcome.aspx Notes Page 15 ADF TRANSITION HANDBOOK Page 16 ADF TRANSITION HANDBOOK 3. Support services There are two Commonwealth agencies that provide income support payments and other assistance to veterans and their families; the Department of Veterans’ Affairs and the Department of Human Services. Department of Veterans’ Affairs 3.1 Defence and the Department of Veterans’ Affairs (DVA) are committed to working together to provide support for Australia's service personnel throughout their careers and to meet their post separation health and care needs. 3.2 DVA’s support and services for serving and former ADF members range from the provision of information, to treatment for certain conditions without applying for compensation, to rehabilitation, compensation and financial support for service-related injuries or illnesses where liability has been accepted. 3.3 DVA’s support and services available to you are detailed in this section. Transition 3.4 Leaving the ADF and the transition into civilian life can be stressful as you and your family adjust to life outside the military, to a new job, and often a new location. To find out more about our transition services visit http://www.dva.gov.au/i-am/current-or-transitioning-adf-member On Base Advisory Service 3.5 DVA provides the On Base Advisory Service (OBAS), which is staffed by trained personnel who are experienced in issues relating to transitioning to civilian life and understand DVA’s processes. On Base Advisers can help you by: providing information and advice about the support and entitlements you may be able to receive through DVA like rehabilitation, health services, support and compensation; providing support for lodging any current or prospective compensation claims including how to use DVA’s Online Services; and assisting in the early identification of health, rehabilitation and income support requirements post separation. OBAS contacts: 133 254 (metropolitan callers) 1800 555 254 (regional callers) GeneralEnquiries@dva.gov.au http://www.dva.gov.au/serving-members/base-advisory-service-visitingschedule Page 17 ADF TRANSITION HANDBOOK Stepping Out 3.6 Making the move to civilian life can be challenging and the changes you experience may have an impact on your personal, work or family life. Stepping Out is a free, two day program for ADF members and their partners. The program will give you information and skills to manage your transition to civilian life. Stepping Out contacts: 1800 011 046 www.vvcs.gov.au and search for ‘Stepping Out’ General Practitioner (GP) health assessment 3.7 Don’t have a regular GP yet? You can find national health services such as general practices, pharmacists, hospitals and emergency departments – anytime, anywhere from your mobile phone. The healthdirect app is Australia’s free health app that helps you make informed decisions about your health. For more information, visit http://www.healthdirect.gov.au/health-app 3.8 If you have difficulty locating a GP in your location who will accept you as a patient then contact DVA for assistance. If you do have a doctor, your GP can complete a one-off comprehensive health assessment at any time after your separation from the ADF. It will help you and your GP identify any mental or physical health issues that would benefit from early treatment or further assessment and treatment. Talk to your GP about how to access this assessment. 3.9 The on-off comprehensive health assessment is available for former ADF members, including permanent members and Reservists. A Medicare benefit is available. For further information go to: http://at-ease.dva.gov.au/professionals/assess-and-treat/adf-postdischarge-gp-health-assessment/ Treatment for certain conditions, whatever the cause 3.10 DVA can pay for the treatment of certain health conditions whatever the cause (the condition does not have to be related to service). These arrangements are available to those with operational service and some with peacetime service. Conditions covered include post-traumatic stress disorder, anxiety, depression, alcohol use disorder, substance use disorder, cancer (malignant neoplasms), and tuberculosis. For full details of eligibility to these arrangements, please refer to Fact Sheet HSV109 (Non-Liability Health Care) at http://factsheets.dva.gov.au/factsheets Claims for rehabilitation and compensation 3.11 If you have sustained an injury or contracted a disease which you believe is related to your service in the ADF, you may be entitled to Page 18 ADF TRANSITION HANDBOOK compensation. In this situation, you are strongly encouraged to lodge a claim for acceptance of liability with DVA, even if your medical condition is not currently causing any problems. This will help you if the condition causes problems later in life. 3.12 If DVA accepts liability for your injury or disease, your eligibility for rehabilitation and compensation will then be assessed. The type of compensation and the amount of financial or other assistance you may be eligible for depends on the nature of service rendered and when you sustained the injury or disease. In addition to financial assistance, compensation can include the provision of a health care card (for former members) which covers the treatment of accepted conditions. Permanent impairment payments, disability pension and incapacity payments 3.13 If your accepted injury or disease causes you impairment, impacts your lifestyle and/or your ability to work, you may be eligible for compensation. Depending on your particular circumstances you may be entitled to one or more of the following types of compensation. If you do receive more than one type of compensation for the same injury or disease, offsetting provisions may apply. 3.14 Permanent impairment compensation in the form of periodic and/or lump sum payments is calculated on the basis of any impairment and lifestyle affects you may experience due to your service injury or disease. 3.15 Fortnightly payments of disability pension, similarly, compensate for impairment and lifestyle effects experienced as a result of your service injury or disease. Higher rates of disability pension may be payable where you also have an inability or reduced ability to work. 3.16 Periodic incapacity payments are compensation for economic loss due to an inability or reduced ability to work, because of a service injury or disease. Incapacity payments are essentially the difference between your normal ADF earnings and any reduced amount you may be able to earn in civilian employment. Incapacity benefits are generally payable if you are a willing and active participant in a rehabilitation program. 3.17 To ensure that you are not compensated twice, payments may be ‘offset’ (reduced) if you receive compensation from more than one source for the same incapacity (i.e. the effects of an injury or disease). 3.18 Your dependants may receive compensation in the event of your death if it is related to your military service or your injuries/diseases were assessed at/or above certain thresholds. Rehabilitation assistance 3.19 You may be eligible for DVA rehabilitation assistance. Assistance is available to eligible serving and former ADF members, including cadets and cadet instructors. Page 19 ADF TRANSITION HANDBOOK 3.20 If you have been receiving support through the ADF Rehabilitation Program and are eligible for a DVA rehabilitation program, DVA will work closely with Defence to ensure the transition to a DVA rehabilitation program is as smooth as possible so that you can continue receiving support after your separation. 3.21 DVA rehabilitation programs are designed to assist you if you are injured or become ill because of your service in the ADF. The type and extent of rehabilitation will depend on the nature and severity of your injury or disease and the particular circumstances. 3.22 A rehabilitation program will assist with your physical and psychological recovery, and to provide support for social, vocational and retraining needs. 3.23 Rehabilitation in DVA is directed by the coordinated use of medical management and allied health, psychological, social, educational and vocational measures. The Veterans’ Vocational Rehabilitation Scheme is also available to veterans who have rendered eligible service before 1 July 2004. 3.24 For advice on eligibility and processes, you should contact DVA. OBAS advisers regularly visit over 44 ADF bases and can assist you find out more about your entitlement. Alternatively, you can contact your local DVA office. Mental health advice and services 3.25 It is not unusual for members to find the transition to civilian life to be challenging. You may experience sadness, distress or anger during your transition and it’s important for the wellbeing of you and your family that you acknowledge these feelings and explore the range of assistance available to you. 3.26 DVA’s At Ease mental health portal can help members and their families manage their mental health, particularly during difficult periods such as transition. At Ease provides tips, treatment options and self-help resources and can link you to professional help if you need it. The portal will help you recognise the signs of poor mental health, and provide families with advice on how to care for someone with a mental health condition. The portal also offers advice on a healthy lifestyle, resilience, managing drinking, and information on suicide prevention. Visit http://atease.dva.gov.au/ for more information. 3.27 If you need professional support for any mental health condition, you should talk to your local GP and advise them that you are a veteran. As noted above, your GP can now complete a one-off comprehensive health assessment after your separation which will help you and your GP identify any mental or physical health conditions that would benefit from early treatment or further assessment and treatment. Page 20 ADF TRANSITION HANDBOOK 3.28 DVA also funds a range of specialist mental health services, such as post-traumatic stress disorder group treatment programs and inpatient hospital services. Alternatively, your GP may refer you to a psychologist, psychiatrist, mental health social worker or mental health occupational therapist. 3.29 The Veterans and Veterans Families Counselling Service (VVCS) provides free and confidential, nationwide counselling and support for war and service-related mental health and wellbeing conditions. Support is also available for relationship and family matters that can arise due to the unique nature of military service. For help, to learn more, or to check eligibility contact VVCS on 1800 011 046 or visit www.vvcs.gov.au. 3.30 Income Support 3.31 DVA provides means tested income support payments and related benefits to eligible former ADF members and their dependants. 3.32 A means-tested service pension may be payable to former ADF members with qualifying service, who meet the necessary eligibility criteria. Their dependants may also be eligible for a service pension. More information is available in DVA Factsheets IS58 Qualifying Service in Post Second World War Conflicts and IS01 Service Pension Overview (http://www.dva.gov.au/benefits-and-payments/income-support). 3.33 Other income support payments include the Income Support Supplement (ISS) payable to certain war widow/ers, and the Defence Force Income Support Allowance (DFISA) payable to DVA disability pensioners eligible for income support from Centrelink. More information on these payments is available in DVA Factsheets IS46 Income Support Supplement and IS19 Defence Force Income Support Allowance (DFISA). Certain former ADF members and their partners who receive a disability pension from DVA can also have their social security age pension paid by DVA. More information is available in DVA Factsheet IS05 Social Security Age Pension Overview. 3.34 Veterans’ Vocational Rehabilitation Scheme 3.35 The Veterans’ Vocational Rehabilitation Scheme (VVRS) is provided under the Veterans’ Entitlements Act 1986 and can help you to return to paid work or increase your work hours. The scheme can also assist you if you are at risk of losing your job, if you are finding it increasingly difficult to maintain your employment, or if you are about to move from the ADF into civilian work. 3.36 The VVRS is available to those who have eligible service under the VEA (prior to July 2004) regardless of whether they have an injury or receive a pension or other entitlements from DVA. This includes the following types of service: Operational; Page 21 ADF TRANSITION HANDBOOK Peacekeeping; Hazardous; and Eligible Defence service (generally means at least three years CFTS during the period 7 December 1972 to 6 April 1994). The range of vocational services offered may include advice on job seeking, retraining or upgrading of skills, professional vocational assessments (to determine work options) and assistance with finding work. From March 2016 the VVRS also provides medical management and psychosocial support to help achieve identified vocational goals. 3.37 There are pension protection provisions under the VVRS which apply to those in receipt of a special or intermediate rate of disability pension or an invalidity service pension who wish to return to paid employment without jeopardising their pension eligibility. 3.38 Visit www.dva.gov.au for the application form (number D1000). Department of Veterans’ Affairs and OBAS contacts 133 254 (metropolitan callers) 1800 555 254 (regional callers) www.dva.gov.au GeneralEnquiries@dva.gov.au http://www.dva.gov.au/serving-members/base-advisory-service-visitingschedule Notes Page 22 ADF TRANSITION HANDBOOK Veterans and Veterans Families Counselling Service 1800 011 046 3.39 The Veterans and Veterans Families Counselling Service (VVCS) offers free and confidential counselling and support for war and service-related mental health conditions, such as Posttraumatic Stress Disorder (PTSD), anxiety, depression, sleep disturbance and anger. 3.40 VVCS also provides relationship and family counselling to address issues that can arise due to the unique nature of military service. VVCS clinicians have an understanding of military culture and can work with you to find effective solutions for improved mental health and wellbeing. 3.41 Through its national, integrated, 24 hour service delivery system VVCS can provide: individual, couple and family counselling, and support for those with more complex needs. VVCS is a national 24 hour service, with crisis phone counselling also available outside business hours. VVCS services are available to all veterans and eligible current and former members of the ADF and their families. Where appropriate, VVCS can also provide referrals to other services or specialist treatment programs. 3.42 VVCS also conducts a range of group programs including Stepping Out; a program designed for transitioning members and their partners. Stepping Out is a free, two day program, which will give you information and skills to manage your transition to civilian life. 3.43 For help, to learn more, or to check eligibility for VVCS services, call 1800 011 046, visit www.vvcs.gov.au or follow VVCS on Facebook. VVCS clinicians are available 24/7. Notes Page 23 ADF TRANSITION HANDBOOK Ex-service organisations 3.44 Ex-service organisations, or ESOs, are groups mainly made up of currently serving and former serving military personnel who provide support and assistance to current and former members of the ADF. Their services can include: lobbying to promote improved conditions and entitlements for the serving and ex-serving community; pension provision, and assistance with submitting claims to DVA; advocacy support, particularly when members are seeking support and services from Defence or DVA; welfare support for current and former members and their families; help with gaining financial assistance from ESOs; home and hospital visits and aged care support; employment and vocation guidance; and social activities to provide mutual support and networking opportunities. 3.45 Most ESOs have welfare officers who can provide you with information about the wide array of community and government services available to veterans, their dependants, war widows and former serving members. 3.46 A list of some of the major National ESOs is provided at www.dva.gov.au. Help with preparing compensation claims 3.47 Pension officers are specifically trained to assist claims under the Veterans’ Entitlements Act 1986 (VEA), Safety, Rehabilitation and Compensation Act 1988 (SRCA) and the Military Rehabilitation and Compensation Act 2004 (MRCA). Their training also includes other services offered by DVA. 3.48 Please note that while OBAS advisers can help you to lodge your compensation claim with DVA, they cannot help you prepare your claim. This role is undertaken by the pension officers working through local exservice organisations. 3.49 If you are interested in supporting other military personnel, talk to a pension officer about what is involved and what qualifications are needed. Notes Page 24 ADF TRANSITION HANDBOOK Reserve Service Information - DVA 3.50 Reservists can also access support and services from DVA as outlined above. DVA encourages all members and former members of the ADF, irrespective of their type of service, to contact the department to find out about potential entitlements. 3.51 To find out more about what DVA could do for you, please contact your local OBAS, visit the website www.dva.gov.au or call DVA on toll free 133 254 (metro) or 1800 555 254 (regional). Active Reserve 3.52 Active Reserve service (in SERCATs 3-5) is the most common form of Reserve service. SERCATs 3-5 provide flexible employment arrangements and access to conditions of service package. To be eligible for the Defence Home Ownership Assistance Scheme, Health Support Allowance, Service awards and other benefits of service,. Australian Defence Force Financial Services Consumer Centre 3.53 The Australian Defence Force Financial Services Consumer Centre (ADF Consumer) provides independent, professional financial education (not advice) to ADF members. Its role is to help ADF members and their families achieve greater financial security. 3.54 ADF Consumer administers the ADF Financial Advice Referral Program which allows ADF members to access financial advisers who have given undertakings to Defence that they will provide advice on a genuine ‘fee for service’ basis which is free from remuneration-based conflicts of interest. 3.55 You can access educational resources on a range of topics including military superannuation, training, guidance and the ADF Financial Advice Referral Program from the ADF Consumer website. Australian Defence Force Financial Services Consumer Centre www.adfconsumer.gov.au Private health insurance 3.56 Before you separate from the ADF, you should consider your health insurance needs. The government encourages people to take out private hospital cover early in life and maintain it with a range of initiatives including the private health insurance rebate and the lifetime health cover loading. 3.57 Most people who take out private hospital cover receive a rebate on their premium. The amount of the rebate is adjusted annually and is determined by income and the age of the oldest person on the policy. 3.58 Under the Lifetime Health Cover (LHC) initiative a 2% loading is added to private health insurance premiums for every year after the age of 30 that you remain without private hospital cover. Once you attract a loading, it can only be removed after 10 continuous years of private hospital cover. Page 25 ADF TRANSITION HANDBOOK 3.59 As a permanent member of the ADF you are considered to have had private hospital cover while serving. So LHC doesn’t affect you until you discharge. To cover small periods of time without cover, everyone is allowed 1094 days without cover. 3.60 If you separate before your 31st birthday the normal Lifetime Health Cover rules apply to you. If you separate after your 31st birthday or you were Appointed or enlisted before 1 July 2000 you can take out hospital cover without an LHC loading, unless you already had a loading when you were Appointed/enlisted. 3.61 If you do not takeout hospital cover on separate, you’ve got up to 1094 days before you will attract a loading. 3.62 If you never take out private hospital cover, you won’t be affected. It’s only if you take it out later in life that you’ll be penalised. 3.63 When joining a health insurance provider waiting periods may apply before you can claim some benefits. Waiting periods typically vary from 2 to 12 months. As an ADF member you will have no waiting periods as long as you take out health insurance the day after discharge. 3.64 The ADFTC Transition Officer can provide a Health Insurance Letter confirming the provision of full medical and dental healthcare during the period of your service. 3.65 For more information, contact Defence Health, Navy Health or your preferred health insurance provider. Health insurance contacts www.defencehealth.com.au www.navyhealth.com.au www.privatehealth.gov.au www.ato.gov.au Notes Page 26 ADF TRANSITION HANDBOOK Ambulance cover 3.66 You may want to obtain ambulance cover when you separate from the ADF. You can arrange ambulance cover through a health fund or in some States/Territories from the State/Territory ambulance authority. Please check with your Health Fund or contact your state ambulance organisation. 3.67 For more information visit http://www.privatehealth.gov.au/healthinsurance/whatiscovered/ambulan ce.htm. State/Territory websites ACT: http://esa.act.gov.au/actas/ NSW: http://www.ambulance.nsw.gov.au/ NT: http://www.stjohnnt.org.au/ QLD: http://www.ambulance.qld.gov.au/ SA: http://www.saambulance.com.au/ TAS: http://www.dhhs.tas.gov.au/ambulance VIC: http://www.ambulance.vic.gov.au/ WA: http://www.ambulance.net.au/ Notes Page 27 ADF TRANSITION HANDBOOK Department of Human Services The Australian Government Department of Human Services information in this publication is accurate as at July 2016, but may change. If this publication is used after this date, please go to humanservices.gov.au for the most up-to-date information. 3.68 The Department of Human Services (the department) delivers a range of health, social and welfare payments and services through: Medicare, which provides access to medical and hospital services and delivers payments and services. This includes Medicare benefits, the Pharmaceutical Benefits Scheme, the Australian Childhood Immunisation Register and the Australian Organ Donor Register Centrelink, which delivers payments and services for retirees, job seekers, families, carers, people with disability, Indigenous Australians, and people from culturally and linguistically diverse backgrounds. Centrelink also provides special assistance at times of crisis Child Support services, for separated parents to ensure their children are supported through the Child Support Scheme. You can read more about Child Support in section 12.11 of this handbook. 3.69 The department’s website has information about a range of payments and self service options. Go to humanservices.gov.au to request and provide documents, claim a payment, report, update your details and receive online letters. 3.70 Jump online in two easy steps: - Create or sign in to your myGov account at my.gov.au to access a range of government services. - Link your Centrelink, Medicare or Child Support or other government online accounts to your myGov account by selecting Services and then the link icon next to each one. 3.71 If you register for an online account, you can manage your details and payments on your mobile device using the department’s Express Plus mobile apps. - Download the Express Plus Centrelink, Express Plus Medicare or Express Plus Child Support mobile apps from the App Store or Google PlayTM. The Express Plus Medicare mobile app is also available for Windows devices and you can download this from the Microsoft Windows Store. For more information go to humanservices.gov.au/expressplus 3.72 If your enquiry cannot be resolved online, or you need assistance, a Service Officer can help. For more information about contacting the department, go to humanservices.gov.au/contact Page 28 ADF TRANSITION HANDBOOK The Employment Separation Certificate 3.73 To access income support payments and services available through the department, you need an Employment Separation Certificate. 3.74 You should advise the ADF Transition Officer if you need an Employment Separation Certificate. This will be completed within 14 days of the request. 3.75 You will be sent a hard copy of the certificate by mail or if you have a Centrelink Customer Access Number, PAC-NSW will be able to email the Department of Human Services direct. Medicare benefits 3.76 To access Medicare benefits and services you need to be enrolled in Medicare. If you are not already enrolled in Medicare or you need to reenrol, you will need to complete a Medicare enrolment application form. This form is available at humanservices.gov.au/forms Take your form to a department Service Centre with your current identification, proof of residency documents, and any other documents to support your application to enrol in Medicare. More information about Medicare is available at humanservices.gov.au/medicare Concession and health care cards issued by the Department of Human Services 3.77 Concession and health care cards help low income earners and people receiving income support access cheaper health care services and medicines. 3.78 In addition to Medicare services, concession and health care cards can provide other concessions from state and local government authorities and private businesses. Not all card types will attract the same type of concessions and the concessions on offer to cardholders may also vary between states and territories. 3.79 Depending on the type of concession or health care card you hold, your partner and children may also be covered by the card. 3.80 For more information about concession and health care cards go to humanservices.gov.au/concessioncards Page 29 ADF TRANSITION HANDBOOK Human Services contacts Job seekers For information about income support and services while you are looking for work or completing approved studies, go to humanservices.gov.au/jobseekers Planning for or needing help in retirement For information about a range of payments and services, including Age Pension, the Pensioner Concession Card, the Commonwealth Seniors Health Card and the Financial Information Service, go to humanservices.gov.au/olderaustralians What to do following a death For information about services to help you adjust to life after someone close to you has died, such as Bereavement Payment, Bereavement Allowance, social work, counselling and financial services, go to humanservices.gov.au/bereavement If you or a family member is ill, injured or has disability For information about Disability Support Pension, Carer Allowance, Carer Payment, Sickness Allowance, and Mobility Allowance, go to humanservices.gov.au/disability or humanservices.gov.au/carers If you are a parent or guardian For information about Family Tax Benefit, Parental Leave Pay, Dad and Partner Pay, Child Care Benefit, Child Care Rebate, Parenting Payment, Health Care cards, Double Orphan Pension, Stillborn Baby Payment, Bereavement Payment, and Jobs, Education and Training Child Care Fee Assistance, go to humanservices.gov.au/families If you want someone else to deal with Human Services on your behalf To authorise someone to handle your Centrelink, Medicare or Child Support business, go to humanservices.gov.au/nominees If you are a separated parent For more information, go to humanservices.gov.au/separatedparents Medicare For more information about payments and services for health care or buying medicines, go to humanservices.gov.au/health Payment Finder and Service Finder are interactive online tools to help you find payments and services relevant to your circumstances. Go to humanservices.gov.au/paymentfinder or humanservices.gov.au/servicefinder You can do most of your Centrelink, Medicare and Child Support business using self service. There are options using mobile apps, online services and phone self service. Go to humanservices.gov.au/selfservice Notes Page 30 ADF TRANSITION HANDBOOK 4. Reserve service information The ADF Total Workforce Model 4.1 The Total Workforce Model (TWM) is a tri-Service people management framework designed to help secure the ADF’s supply of quality people. The TWM enables greater mobility between the full-time and part-time components of the ADF and enhances the ability of the Services to draw efficiently upon different workforce mixes to meet capability demand. It better enables Permanent/Regular members to access flexible service as their individual circumstances change and provides improved awareness of the availability and range of skills that reservists can provide to enhance the Services’ personnel capability. 4.2 The Service Spectrum is the core structural component of the TWM. It reflects a contemporary service model with associated conditions of service that support sustainable personnel contributions to Defence capability. The Service Spectrum comprises of full-time and a range of part-time service arrangements across the Permanent/Regular and Reserve components, including APS, in direct support of ADF operations. 4.3 The Service Spectrum comprises seven Service Categories (SERCATs), within which members must serve, and two Service Options (SERVOPs), in which members may serve. The Services have flexibility to apply the TWM to meet their workforce’s unique requirements. A Reserve member will serve in either a SERCAT 2, 3, 4 or 5 depending on each Navy, Army and Air Force SERCAT offering (See sections 4.18, 4.22 and 4.27 for each individual Service’s Reserve SERCAT offerings). 4.4 In July 2016, all Permanent/Regular and Reserve service personnel transitioned from their old service type to a service category (SERCAT) under the ADF Total Workforce Model. 4.5 SERVOPs enable the Services with the means of grouping members who provide capabilities where differentiated arrangements are required. These arrangements could include entry standards, skill sets, remuneration, duty patterns or any other conditions that may be approved, in addition to those invoked by the SERCAT. A SERVOP may be applicable to more than one SERCAT and must not be used in isolation of a SERCAT. For Reserve members, a member rendering Continuous Full-Time Service will be allocated a SERVOP C whereas a member rendering service to Defence and working for a civilian employer under a formal shared service/employment arrangement will do so under a SERVOP D. Further information MILPERSMAN Part 2, Chapter 5 – ADF Total Workforce Model ADF Total Workforce Model User Guide, available at: http://drnet.defence.gov.au/People/WP/ADF-Total-Workforce-Model/ADFTWMUser-Guide/ Page 31 ADF TRANSITION HANDBOOK Support for Reserves 4.6 The Defence Reserve Support (DRS) organisation is part of the Canberra-based Directorate of Cadet, Reserve and Employer Support Division. The network of State and Territory offices provides a local link between the ADF, Reservists, their employers, and the wider community. 4.7 DRS conducts activities aimed at educating employers about the benefits of having Reservists on staff. DRS also holds employer support awards to recognise employer support for their Reservists. Local DRS staff can be a useful point of contact for initial enquiries regarding Reservistemployer relationships. 4.8 The Employer Support Payment (ESP) Scheme provides financial assistance to eligible employers to help offset the costs of releasing employees for most categories of ADF service. ESP is paid at a set weekly rate regardless of the employee’s salary. The weekly rate is equivalent to the average weekly ordinary time earnings. Part time employees receive a pro rata rate. The full time rate is updated each July and published on the DRS website. 4.9 There are no restrictions on the way employers can use the money, but it must be included in their annual tax return. They can use it to pay for temporary staff or overtime to those who cover the Reservist’s absence. ESP is not payable for the first two weeks of eligible service during each financial year. 4.10 Self employed Reservists must meet the ‘principal source of income’ or ‘principal source of employment’ test to be eligible. They must be genuinely self-employed for at least 12 months prior to the first date of claimed service before becoming eligible. 4.11 ESP may be paid at a higher rate in some circumstances (for example, medical professionals) or where substantial financial hardship or loss can be demonstrated. Office of Reserve Service Protection (ORSP) 4.12 In 2001, the Australian Government introduced legislation to protect Defence Reservists in their civilian employment, partnership and education. The Defence Reserve Service (Protection) Act 2001 (DRSP Act) makes it unlawful for an employer to discriminate against, disadvantage, or dismiss an employee or prospective employee undertaking ADF Reserve service. The Protection provisions also apply to contractors, business partners, and in certain circumstances to students enrolled in a course at an Australian education institution. While the provisions of the DRSP Act are enforceable, neither the Government nor the ADF wants to impose unreasonable burdens on employers. 4.13 Reservists also have obligations to their employers. For instance, they should give their employer as much notice as possible of their requirement to undertake ADF Reserve service. For all ADF Reserve service other than Continuous Full Time Service, the AE380 Tri Service Notification of ADF Reserve Service form should be provided to the employer whenever written notification is requested. If an employer has Page 32 ADF TRANSITION HANDBOOK significant and legitimate problems in releasing an employee, they are encouraged to speak with the employee or the employees ADF Reserve Unit commander as detailed in the AE380. 4.14 The Reservist should provide their employer with ESP information and claim forms when initially requesting leave. This often avoids difficulties and misunderstandings, while demonstrating a tangible benefit to the employer. 4.15 The Reservist or their employer can contact the Office of Reserve Service Protection for information and assistance on 1800 671 998 or email ORSP on orsp@defence.gov.au. Visit www.comlaw.gov.au to read the DRSP Act and relevant DRSP Regulations. 4.16 For a brief and easy to follow overview of the protection provisions, visit the Fairwork Ombudsman's website at www.fairwork.gov.au and navigate to the fact sheet section in Templates and Guides. Defence Reserves Support contacts 1800 803 485 www.defencereservessupport.gov.au Notes Page 33 ADF TRANSITION HANDBOOK Royal Australian Naval Reserve 4.17 Naval Reserve personnel undertake an important role in today’s flexible workforce, both at sea, and ashore. 4.18 The Naval Reserve is an integrated part of the Royal Australian Navy and consists of Service Categories (SERCAT) 2 (formerly the Standby Reserve), 3 and 5 (formerly the Active Reserve). 4.19 Personnel who joined the Permanent Navy after 1 July 2003 must transfer to the Standby Reserve for a period of five years upon separation from the Permanent Navy. Exceptions include members who were subject to disciplinary, medical terminations of service or who reach Compulsory Retirement Age. 4.20 Reserves can volunteer to transfer to any SERCAT. Reserve personnel can also volunteer to undertake periods of service in Service Option (SERVOP) C (formerly referred to as Continuous Full Time Service (CFTS)). The Conditions of Service, and service obligations, for CFTS are the same as those for Permanent Navy personnel. 4.21 For those who joined the Navy before 1 July 2003, transfer to the Naval Reserve is voluntary, but recommended as a means of keeping your options open for future Naval service. 4.22 If you transfer to the Naval Reserve you must retain and maintain your uniform at your own expense for three years. After that time, Defence will replace your uniform on a one-for-one basis, in line with the promulgated uniform scales and standards as documented in ABR 5762. 4.23 The current Reserve Service Day (RSD) limit is 200 days per financial year. There is no automatic allocation of days to Reserves (the days must be requested and a Posting approved). Before a Naval Reserve can be allocated RSDs, there must be a funded position identified and a Posting promulgated in the List of Sailor Postings/List of Officer Postings (LSP/LOP. NO POSTING = NO PAY. 4.24 SERCAT 3 and 5 Reserves are required to have a medical conducted at a Defence Health facility every 5 years. Personnel should ensure when separating they have their Unit Medical Record forwarded to their new locality. 4.25 The Compulsory Retirement Age (CRA) in the Naval Reserve is currently 65 years of age. Service Category 3/5 4.26 If you join SERCATs 3 or 5 you may volunteer to be posted to any of the following: Funded Reserve Commitment (FRC) positions. FRC positions are part of Navy’s Total Integrated Workforce. They are enduring and function alongside Permanent Navy and Civilian positions to deliver the capability outcomes required of the unit or department to which they belong. Page 34 ADF TRANSITION HANDBOOK Vacant Permanent Navy positions. Reserve personnel may be posted to vacant Permanent positions to fill a long-term (CFTS) or short-term (reserve service days) vacancy. Short Term Reserve Positions (STRP). STRP are short term positions intended to undertake tasking that is essentially 'project' or limited tenure in nature. These tasks are beyond the normal scope that a unit or department is resourced for. These positions are intended to produce specific outcomes, and are funded for a finite duration. STRP are established for a single financial year but may, in some circumstances, be extended. ForceNet. DCN has directed that all SERCAT 3 and 5 personnel must create and maintain an active user account on the ForceNet application. Failure to meet this directive will result in a directed transfer to SERCAT 2, and an inability to render Reserve service. Service Category 2 4.27 Unless a mandatory call-out of Reserve personnel is made, SERCAT 2 personnel have no formal Service commitment, but are required to inform Navy of their current contact details annually. SERCAT 2 Reserves may volunteer for transfer to SERCATs 3 or 5 to undertake service once a position has been identified and a posting request submitted into a reserve billet. 4.28 ForceNet. All SERCAT 2 Naval Reserve personnel are encouraged to create and maintain an active ForceNet user account. This will enable you to stay in contact with Navy, and to remain engaged for Reserve service opportunities should your personnel circumstances change. Navy Reserve contacts Each state has its own Regional Reserve Office. Listed below are the contact details for the state/Territory in which you intend to reside. ACT 02 6144 7070 navyres-act@defence.gov.au NSW 02 9359 4452 navyres.nsw&fhq@defence.gov.au ALBATROSS 02 4424 1357 navyres.nasnowra@defence.gov.au SOUTH QLD 07 3332 3516 navyres-qld@defence.gov.au CAIRNS 07 4042 0188 navyres.cairns@defence.gov.au CERBERUS 03 5931 5990 navyres.vic@defence.gov.au STIRLING 08 9553 2959 navyres-wa@defence.gov.au TAS 03 6237 2032 navyres.tas@defence.gov.au SA 08 8305 6109 navyres-sa@defence.gov.au Page 35 ADF TRANSITION HANDBOOK Army 4.29 Capability. The Army Reserve is a fundamental part of the total Army capability and participates in a wide range of operational activities. Over 10,000 Reservists have deployed in recent operations. 4.30 Getting involved. If you wish to commence Reserve service in the near future it can be a benefit to organise your service before leaving the permanent service. 4.31 Call out. Generally, all trained members transferring out of the permanent force remain liable for call out for five years. 4.32 Defence Home Ownership Assistance Scheme (DHOAS). Members participating in the Defence Home Ownership Assistance Scheme (DHOAS) should advise DVA of their change of circumstances. DHOAS eligibility can be preserved using Reserve service to maintain the required continuity of service. Section 8 provides additional information. 4.33 New Management Terms. The ADF has adopted the new ADF Total Workplace Model outlined earlier in paragraphs 4.1 to 4.4. Consequently, the Australian Army Reserve now consists of three Service Categories (SERCATs) that can be summarised as: SERCAT 2 (Standby Reserve); SERCAT 3 (Standby Reserve on DA26 agreements); and SERCAT 5 (Active Reserve). SERCAT 2 and 3 (formerly known as the Standby Reserve) 4.34 SERCAT 2 Role. SERCAT 2 members are Reserve members are not required to render service but do have a service obligation to contact Army annually confirming contact details either by completing an Annual Contact and Health Declaration form or updating details via Home Portal. 4.35 Improved Flexibility. If you join SERCAT 2, you can take a period of time to settle into your new job and lifestyle before considering committing to service via a DA26 (SERCAT 3 agreement) or transferring to SERCAT 5 or the regular Army (SERCAT 6 or 7). 4.36 Separation from the Army. If you do not conduct any voluntary service within a five year period, you may be automatically separated from the Army. 4.37 SERCAT 3 (Projects). When members are successful in obtaining work either through networks or advertised jobs on Forcenet or Army.gov they undertake that work via completion and approval of a SERCAT 3 Agreement, also known as a DA26 agreement (previously referred to as DA 50). For further information please refer to the Directorate and Standby Reserve Management (DPSRM-A) link in the contacts box below. 4.38 Further Information. For assistance on SERCAT 2 and 3 service, obligations and opportunities, please contact Page 36 ADF TRANSITION HANDBOOK standby.reserve@defence.gov.au, or phone 1800 808 073, or visit the website link listed in the box below. SERCAT 5 (formerly known as the Active Reserve) 4.39 Employment Options. If you wish to be involved on a regular basis you may seek to transfer to SERCAT 5. Transfer to SERCAT 5 is subject to you meeting the job requirements and whether there are available positions within your region. 4.40 Conditions of Service. SERCAT 5 provides flexible employment arrangements and eligibility to additional Conditions of Service. To be eligible for the Defence Home Ownership Assistance Scheme, Health Support Allowance, Service awards and other benefits of service, a Reservist is generally required to render a minimum training obligation of 20 days per financial year and be medically compliant. 4.41 Role. When members nominate or transfer to SERCAT 5 they have indicated their availability to be posted to units located throughout Australia. Posted Reservists are required to parade regularly to meet their mandated training obligations. SERCAT 5 Reservists are required to have a medical conducted at a Defence Health facility every 5 years. Personnel should ensure when separating they have their Unit Medical Record forwarded to their new locality. 4.42 Reserve Service Days (RSD). All Reserve service is subject to the unit’s resource allocation of Reserve Service Days (RSD), so ensure RSD are available for your intended service. 4.43 Flexibility. If you need to temporarily reduce your Reserve participation due to a lack of availability, you can ask to transfer to SERCAT 2. SERVOP C (formally known as Continuous Full Time Service) 4.44 Reserve personnel can also volunteer to undertake periods of SERVOP C (Continuous Full Time Service). This re-categorisation would be required if were to deploy and remain a Reservist. SERVOP C opportunities are available to SERCAT 3 or SERCAT 5 Reserves. ForceNet 4.45 Please stay in contact via the ADF internet based platform called ForceNet that is accessible anytime, anywhere via any desktop, tablet, or mobile device. All triservice Reserve projects are regularly advertised in ForceNet. A detailed explanation of ForceNet is in Chapter 11. The contacts for ForceNet are: email forcenet@defence.gov.au, or the Support Desk on 133 272. Reserve service 4.46 Reserve service is not like permanent service where ‘the system’ organises your posting and service. Commencing Reserve service will require you to be a self starter who looks for and capitalises on the opportunities and flexibility to be found in Reserve Service. Page 37 ADF TRANSITION HANDBOOK Contacts 4.47 The Soldier and Officer Career Management links and Project contacts are listed in the box below. www.army.gov.au http://drnet.defence.gov.au/ARMY/DRSCMA/pages/Home.aspx http://drnet.defence.gov.au/ARMY/DROCMA/pages/Home.aspx http://www.army.gov.au/Army-life/Army-careers/Directorate-of-Projects-and-StandbyReserve-Management http://drnet.defence.gov.au/ARMY/DPSRM/pages/Home.aspx Notes Page 38 ADF TRANSITION HANDBOOK Air Force 4.48 Air Force Reserve (AFR) members are integrated with Permanent Air Force (PAF) members in Air Force units and Non Service Groups across Australia such that the modern AFR has become vital to the delivery of capability. 4.49 Prior to regulatory changes facilitating the introduction of the tri-service TWM in 2016, the AFR consisted of five Reserve categories (four active (Active Reserve (AR), Specialist Reserve (SR), High Readiness Active Reserve (HRAR) and High Readiness Specialist Reserve (HRSR)) and one inactive (Standby Reserve (StR))). These categories formally delineated between specialist and non-specialist reservists and in the case of the AR and SR were further broken down into the Operational Employment Group (OEG) and the Supplementary Employment Group (SEG). 4.50 Today, the AFR consists of four SERCATs that reflect distinct service commitments, conditions of service, career management and entry criteria: SERCAT 5 (formerly the OEG). SERCAT 5 members are posted to positions which have an associated Reserve Service Day (RSD) obligation expressed in terms of minimum efficiency requirements (7 RSD for specialists (see ‘Specialists’ below) and 20 RSDs for all other members) plus additional days associated with the role and expected capability output of the position. This total RSD allocation confirms both the level of funding assigned to the position for the duration of a member’s posting and the commitment expected of the member as a condition of their posting. Subject to Unit tasking requirements, members may be invited to perform duty in addition to that required by their position. Subject to the nature of duty, some SERCAT 5 positions require the incumbent to maintain their Individual Readiness (IR) status. SERCAT 4 (formerly the HRR). SERCAT 4 is characterised by a commitment to provide capability at short notice when ‘called for’ by CAF. SERCAT 4 members who have been ‘called for’, will perform this duty on continuous full-time service – also known as SERVOP C. Commensurate with the ‘call for’ liability SERCAT 4 members are required to maintain their Individual Readiness (IR) status and in return may access financial conditions of service not available in the other SERCATs. Like SERCAT 5, SERCAT 4 members are posted to positions which have an associated Reserve Service Day (RSD) obligation expressed in terms of minimum efficiency requirements (7 RSD for specialists (see ‘Specialists’ below) and 50 RSDs for all other members) plus additional days associated with the role and expected capability output of the position. This total RSD allocation confirms both the level of funding assigned to the position for the duration of a member’s posting and the commitment expected of the member as a condition of their posting. Subject to Unit tasking requirements, Page 39 ADF TRANSITION HANDBOOK members may be invited to perform duty in addition to that required by their position. SERCAT 3 (formerly know as the SEG). SERCAT 3 consists of Reservists who are available to render service and, in the absence of SERCAT 4 or 5 opportunities that suit their circumstances, wish to be considered for other funded, non-enduring tasks, projects and backfilling opportunities. SERCAT 3 members only render service where they volunteer for and secure funded work. SERCAT 3 members are posted to pool positions which have no predetermined capability output other than that which may be assigned. For WGCDRs and below these pool positions are primarily established at Headquarters and Wings of the Force Element Groups (FEGs) and City squadrons. Conversely, all SERCAT 3 GPCAPTs and above are posted to PERSBR-AF pool positions. SERCAT 2 (formerly known as the StR). SERCAT 2 comprises previously active members of the PAF and the AFR who have no immediate plans to render service and no service obligation other than via ‘Call Out’ (see ‘Voluntary Service below). SERCAT 2 members are expected to ensure their contact details are current. Air Force Personnel Branch will contact Standby Reserve members annually – usually Aug/Sep – to confirm and/or upgrade personal contact details. Subject to suitability for service and an identified capability need, SERCAT 2 members can generally recommence active service in either the PAF or the AFR (SERCATs 3, 4, or 5) more readily than if their service has been terminated. 4.51 General information. General information applicable to the AFR: Transfer to the AFR. Unless determined otherwise, all PAF members transfer to the AFR at the end of their period of service. Unless determined otherwise beforehand, on transfer to the AFR, members will commence in SERCAT 2. Members enlisted before 01 January 1996, Officers appointed before 01 July 2003 and Gap Year members cannot be compelled to transfer to the AFR but, subject to suitability, are encouraged to do so. Members will not transfer to the AFR where: o their service is terminated; o they have not completed initial recruit or officer training (as applicable) and initial employment training; or o they have reached the Compulsory Retirement Age (CRA) applicable to the AFR (unless otherwise extended beforehand). Cessation of service in the AFR. On transfer to the AFR from the PAF, members will remain in the AFR until they reach their CRA (typically 65) unless: o they reach the end of a period of service (may be brought forward by application); Page 40 ADF TRANSITION HANDBOOK o their service is terminated by active intervention; or o they have not undertaken any RSDs within any consecutive period of five years. Voluntary service. Other than where service is directed by the Governor General under ‘Call-Out’ provisions, all Reserve Service is voluntary. Reserve members may also be utilised in PAF positions to backfill a vacant position either on CFTS (SERVOP C) or RSD or to supplement a position where the incumbent is in SERCAT 6. The Conditions of Service for SERVOP C are the same as those for PAF members, with the exception of the payment of Uniform Maintenance Allowance. SERVOP C members retain their entitlement to uniform exchange. Mandatory Training and Individual Readiness. All Reservists undertaking RSDs are required to undertake the full suite of Annual Mandatory Training whereas compliance with IR requirements is only mandatory for SERCAT 5 members in IR designated positions and all SERCAT 4 members. SERCAT 3 and SERCAT 5 members are required to have a medical and dental assessment every five years. With the exception of SERCAT 2, all aircrew and JBAC members are required to undertake a medical assessment (the SESAHA) annually. When transferring to the AFR, PAF members should ensure their Unit Medical Record forwarded to their new locality. Uniforms. Following transfer from the PAF to the AFR, members must retain their uniform for five years. Members transferring directly from SERCAT 6 or 7 to SERCATs 3, 4 or 5 may be able to exchange personal clothing following the completion of 12 months service in accordance with AAP 3032.001 - Air Force Clothing Policy Manual. Enquiries should be directed to DDUNIF-AF. Specialists. For the purpose of determining efficiency requirements within the AFR, LEGAL, CHAP, PAO, SCO and all officers in health specialisations are considered specialists. Defence Home Ownership Assistance Scheme (DHOAS). Members who have accessed, or who intend to access, a DHOAS loan should understand how their eligibility is impacted on separation. Most particularly, it is important to advise DVA of your change of circumstances (if already in receipt of a DHOAS loan) and, where transferring to the AFR, to seek DVA’s advice concerning Reserve service requirements both in the Financial Year in which your transfer and in subsequent years. Breaks in service as a Reservist can have far reaching consequences. Section 8 provides additional information useful information including how to contact DVA. Health Support Allowance (HSA). Subject to meeting eligibility requirements applicable to their SERCAT, AFR members may apply for the HSA. SERCAT 4 requirements and quanta differ from those applicable to SERCATs 3 and 5. Page 41 ADF TRANSITION HANDBOOK Air Force Reserves contacts Directorate of Personnel-Air Force (DP-AF) website http://drnet.defence.gov.au/raaf/DPAF/pages/Home.aspx Directorate of Senior Officer Management-Air Force (DSOM-AF) website http://drnet.defence.gov.au/raaf/PERSAF/PersonnelBranchAF/Pages/Senior%20Officer%20Management%20-%20Air%20Force.aspx Members are encouraged to register on ‘ForceNet’, which is a secure website that provides access to Defence services and information. ForceNet can be used to register your interest for employment opportunities www.forcenet.gov.au When considering your move from the PAF to the Reserve you should look at the level of contribution you think would like to make and discuss possible options with your Career Manager. Notes Page 42 ADF TRANSITION HANDBOOK ForceNet – Staying Connected 4.52 A new communication tool, ForceNet, has been introduced into the Australian Defence Organisation. All current and former members of the Australian Defence Force (ADF) with a current PMKeyS number, including members of the Australian Public Service (APS) working in Defence, can join ForceNet. 4.53 ForceNet is a secure UNCLASSIFIED (including FOUO and sensitive DLM) ePortal that sits external to the Defence Restricted Network. It is designed to keep you connected with your Defence colleagues; allowing you to remain in touch with your mates as you transition from permanent service into the Reserves or civilian employment. ForceNet is accessible anytime; anywhere you have access to the Internet, including your mobile device. 4.54 Regardless of your Defence status (Permanent, Reserve, Former Member of the ADF (civilian) or APS), you are able to: Communicate with members of the Defence community via individual messages or by joining professional or social groups. Search for opportunities to serve with Defence either as a reservist or if you are interested in returning to Defence full time. Find out about your entitlements, including DVA support and services, some of which are available while you are serving. Complete a User profile to allow you to volunteer personal information, including current contact details, location, professional experience, skills, etc. so that you may receive more personalised content on ForceNet. 4.55 To ensure ForceNet remains a secure environment in which members can communicate, you are required to register to ForceNet using your PMKeyS number. You will receive your username and be asked to create a password via your alternate (personal) email address as recorded in your PMKeyS file. Please ensure you update your contact information in PMKeyS prior to registering on ForceNet. 4.56 For questions about ForceNet email the team at forcenet@defence.gov.au, or if you have any issues registering or using ForceNet, call the Support Desk on 133 272. Notes Page 43 ADF TRANSITION HANDBOOK Page 44 ADF TRANSITION HANDBOOK 5. Defence leave matters Leave checks 5.1 Your Pay and Administrative Centre (APAC or PAC-NSW) will conduct a leave check before your transition date. 5.2 If you plan to take leave before your transition date you must submit your leave forms as soon as possible. If using PMKeyS Self Service you must ensure that your supervisor finalises the process before you go on leave. Recreation leave 5.3 Subject to having leave approved, you may either use all your leave before you transfer all or part of your leave or receive pay in lieu on transition. Pay in lieu is based on your leave credit after your leave record has been audited. Your leave credit on transition will include all recreation leave accrued up to midnight on the last day of your service, providing: all entitlements have been entered, e.g. Basic Recreation Leave, Extra Recreation Leave, Remote Locality Leave; any non-effective service has been entered; and all recent leave applications have been recorded. Transfer of ADF Recreation Leave Credit 5.4 You may request, in writing, not to be paid all or part of your Recreation Leave entitlement if you are taking up employment with another Commonwealth Government Agency. Please refer to PACMAN Chap 5, Part 4, Div 8 (5.4.43). 5.5 Applications to transfer recreation leave must be submitted on Webform AE529 at least 30 days prior to separation. 5.6 Before making the decision to transfer your recreation leave you should seek independent financial advice. Once an application to transfer is received it cannot be revoked if you change your mind. ADF Long Service Leave 5.7 ADF Long Service Leave (LSL) accrues at the rate of three months after the first 10 years of continuous eligible service, and 0.3 months for each year after 10 years. If approved, you can take LSL during service on full or half pay. If you are entitled to be paid LSL on transition, it will be automatically processed by the PAC-NSW, unless a written request not to be paid is received by PAC-NSW well in advance of your intended transition date. You must advise the PAC-NSW of your request and they will arrange for a Statement of Service to be sent to your gaining employer with full details of your LSL entitlement. Page 45 ADF TRANSITION HANDBOOK Transfer of ADF Long Service Leave entitlement 5.8 You may request, in writing, not to be paid out your LSL entitlement if you intend to take up future government service within 12 months. Be sure to discuss this with both the losing and gaining employer as individual circumstances may vary. 5.9 In some circumstances, transferring LSL will involve transferring funds to the gaining employer. This will only occur if you transfer to another Commonwealth Government agency. If you transfer to a state or local government agency you must check that your new employer will accept the liability without funds transfer from Defence. This request will be actioned by PAC-NSW upon receipt of your request. 5.10 If you have not served 10 years and are not entitled to receive payment of your accrued LSL, you can still ask to transfer your pro-rata accrued LSL to the gaining government body for continuity purposes. 5.11 If you want to transfer your LSL you must submit your request using Webform AE354. You must follow the instructions on the form to lodge, at least 30 days prior to separation. Statement of service for Long Service Leave and Personal Leave purposes 5.12 In some cases, a future government employer may recognise ADF service for LSL accrual purposes. You should contact your future employer to discuss their individual policies as it will vary from agency to agency. 5.13 If you commence APS employment you may be eligible to have your ADF service recognised for the accrual of personal leave. For example, if you start APS employment with the Department of Defence within 2 months of leaving the ADF, you will be credited with 3 weeks full pay Personal Leave (sick leave) on appointment and a further 2 weeks for each completed year of ADF service up to a maximum of 26 weeks. 5.14 Defence cannot provide advice on the policies of other government bodies. You should discuss these matters with your gaining APS Human Resources area. 5.15 To request a statement of service you must submit form AE354 and lodge it according to the instructions on the form. You can contact the Defence Service Centre on 1800 DEFENCE (1800 333 362) if you have any questions. Recognition of prior service 5.16 If you have previously worked for another government agency you may be eligible to have your prior service recognised for LSL accrual purposes. Some Reserve service undertaken before your full-time service may also be recognised for accrual purposes. You should arrange to have any previous service recognised as soon as possible and well in advance of transition. Page 46 ADF TRANSITION HANDBOOK 5.17 You must lodge your request for recognition of prior service by using Webform AD575. If this request includes reserve service, you will also need to include a Reserve Service History report which can be obtained from Reserve.PAC3@defence.gov.au. SERVOP C (Continuous Full-Time Service) 5.18 If you serve on periods of SERVOP C (Continuous Full Time Service) you accrue LSL. However, you must have ceased all other government employment to access any accrued leave or be paid in lieu. If you undertake SERVOP C while on Leave Without Pay (LWOP) from another government agency, they may request a Statement of Service letter on completion of SERVOP C. This will then be assessed by your full-time employer and may be accepted as eligible service for LSL purposes. Notes Page 47 ADF TRANSITION HANDBOOK Page 48 ADF TRANSITION HANDBOOK 6. Defence finance matters 6.1 There are a number of financial considerations that you should consider before you separate from Defence. Separation pay 6.2 On the date of your separation, you will stop being paid and receiving allowances from Defence. 6.3 Should you change your separation date or cease your separation, you must ensure that all paperwork is submitted and approved well before your original separation date. This will ensure that there is no possible payout of leave entitlements and salary, as this can result in a debt. 6.4 You must contact the ROMAN Help Desk on 133 272 to ensure that you have no money either owed to you or that you owe Defence. 6.5 If you have been paid a retention or completion benefit and fail to complete the associated Return of Service Obligation (ROSO) you may be required to repay all or part of the payment. 6.6 Separation pay is calculated taking into account any outstanding salary up to the date of separation. This includes allowances as well as pay in lieu of recreation leave and LSL. Any money or taxes owed either to Defence by you, or by Defence to you, and any taxes, will be included in this calculation. An example of money owed is repayment of advance or bond and cleaning costs for Defence housing. 6.7 As long as you provide correct separation information, separation pay will go into your bank account (the account Defence pay was deposited) within four working days after separation. 6.8 Defence requests that you keep this bank account open for at least six months after you separate, in case any additional payments need to be made. 6.9 A Statement of Final Entitlement is sent to your post separation address when the separation pay has gone into your bank account. 6.10 A Payment Summary will be sent to the same address at the end of the financial year. You are strongly advised to use an address after separation which will remain active for some months. Allotments 6.11 Allotments, such as those to bank accounts or loans, will also cease on the day you separate. You are responsible for organising alternative payment facilities for any allotments and you must do this before the day you separate. Page 49 ADF TRANSITION HANDBOOK Salary packaging 6.12 Salary packaging arrangements will cease when you separate from Defence. You must advise the Administrator you are separating from Defence as soon as possible. You should complete a Cessation Form and send it to the Administrator as early as possible before you separate. Visit www.smartsalary.com.au to get a copy of the form. Termination payments 6.13 If you separate from Defence under a Management Initiated Early Retirement or a redundancy provision, you may be eligible for a termination payment. This may incur a tax liability, which will depend on the nature of the payment and your particular circumstances. 6.14 As these tax implications may be complex, you should consult your financial/taxation advisor or contact the Australian Taxation Office (ATO) for further information. 6.15 For information on the taxation of employment termination payments, other lump sum payments, or general tax information about starting, changing or leaving jobs, visit the ATO website at www.ato.gov.au and go to the ‘Individuals’ section. Notes Page 50 ADF TRANSITION HANDBOOK 7. Superannuation 7.1 Commonwealth Superannuation Corporation (CSC) is the Trustee for the Defence Force Retirement and Death Benefits Scheme (DFRDB), MilitarySuper (MSBS) and the new ADFSuper Scheme. Your superannuation entitlements on separation 7.2 Copies of the MilitarySuper Product Disclosure Statement (PDS) and the DFRDB Book are available from www.militarysuper.gov.au or www.dfrdb.gov.au. The Product Disclosure Statement (PDS) for ADFSuper is now available from www.adfsuper.gov.au. 7.3 These websites provide information on the main features and entitlements of each scheme. Further information on superannuation entitlements relating to resignation, age retirement, medical separation, redundancy, death and ancillary benefits are available from CSC and via your online account. You can gain access to your online account by contacting 1300 006 727 (MilitarySuper), 1300 001 677 (DFRDB) and www.adfsuper.gov.au (ADFSuper). 7.4 Depending on the circumstances, benefits may be payable when you separate from the ADF or preserved in the respective scheme. Superannuation Invalidity Benefits process Defence determines medical separation 7.5 You must complete either a M40 form (MilitarySuper) or D40 form (DFRDB) and send the form to CSC no more than three months before the date you separate. Both forms require that you include: your PMKeyS record of service and education; and an ATO Tax File Number Declaration form (indicating if you wish to claim the tax free threshold on any invalidity pension). 7.6 CSC will notify you in writing when they receive these documents. 7.7 Defence will complete the DM042, which must list all relevant retiring impairments. Defence forwards this form and all medical documents to CSC. 7.8 Once CSC confirms your separation date and it has been reported by Defence and occurred, CSC begins the assessment process. 7.9 Documents may be sent to a medical specialist who supplies a report to CSC, if CSC requires additional supporting medical evidence. 7.10 Based on the DM042/medical file, or medical specialist report if required, you are classified as A, B or C based on your ability to perform relevant civilian employment. You will be notified in writing of CSC’s decision. You have 30 days to request reconsideration of the decision. 7.11 If you are classified either A or B, a pension becomes payable immediately. Page 51 ADF TRANSITION HANDBOOK 7.12 If you are classified C, the following will occur: MilitarySuper member’s Normal separation, no benefits payable apart from pre-99 lump sum if applicable. DFRDB member’s Normal separation process. ADFSuper member’s Normal separation process 7.13 Superannuation invalidity benefits are not means tested. They may, however impact on other sources of income (i.e. DVA). 7.14 Pensions may be adjusted twice yearly in line with upwards movements in the Consumer Price Index. 7.15 Medical pensions are subject to regular review. If a member continues to remain more than 30 per cent incapacitated for relevant civilian employment, invalidity pension payments will continue. 7.16 The CSC presents at the ADF Transition Seminars nationally throughout the year and individual information sessions can also be arranged upon request. CSC can only provide general information (rather than financial advice). Superannuation contacts MilitarySuper 1300 006 727 www.militarysuper.gov.au members@enq.militarysuper.gov.au DFRDB 1300 001 677 www.dfrdb.gov.au members@dfrdb.gov.au ADFSuper www.adfsuper.gov.au GPO Box 2252, Canberra ACT 2601 Note: MilitarySuper/DFRDB can only provide general information. You are strongly advised to seek financial advice regarding your separation and superannuation entitlements. Notes Page 52 ADF TRANSITION HANDBOOK 8. Defence Housing and Relocation Service residences and Members Choice Accommodation (MCA) properties 8.1 Under normal circumstances, when you separate from Defence you will know your separation date well in advance, giving you time to plan your post-separation domestic accommodation accordingly. Consequently, a request for an extension of tenancy from separating members is not normally approved, unless compassionate or other unforeseen extenuating circumstances apply. Personal or financial convenience is not considered an extenuating circumstance. 8.2 If you anticipate the need for an extension you must seek written approval from Defence Housing Australia (DHA) at least 28 days before your separation date. In the application you should provide information on: your intentions; your number of dependants and their ages; and details of compassionate, medical, education or other extenuating circumstances. 8.3 When considering a request for extension of occupancy, DHA will consider the future requirement for the property and the condition of the property at the pre-vacation inspection. If your request to stay in the property is approved, you will be required to pay the market rent and a bond through a nominated real estate agent. Market rent is the rent charged to the ADF by DHA. Policy: ADF Pay and Conditions Manual (PACMAN) Chapter 7 ADF Housing and Meals Rental assistance 8.4 If you receive Rent Allowance, payment will cease on the date you separate. You should contact your real estate company one month before you separate to obtain a final rental payment amount. 8.5 Once the final rental amount has been confirmed, you should make arrangements as soon as possible to allow for a final rent receipt to be issued. Forward the receipt to DHA. 8.6 Sending the receipt to DHA as early as possible will give DHA enough time to action internal processes. 8.7 If bond and rent in advance is being recovered via your pay, outstanding amounts will be calculated and recovered in full at the time of separation via your pay. Policy: ADF Pay and Conditions Manual (PACMAN) Chapter 7 ADF Housing and Meals Page 53 ADF TRANSITION HANDBOOK DHA contacts www.dha.gov.au 139342 Living-in accommodation 8.8 If you live in and you anticipate the need for an extension you must seek approval from base/unit chain of command to remain on base after your separation date – you will also need to secure base pass access. 8.9 Contact DHA or access your Online Services Account to request a transit room for the extended period as ‘Non-Duty’. 8.10 Higher contribution rates apply payable by invoice which are raised by the on-base service provider. Separation removal entitlements 8.11 Removal entitlements can vary according to your individual circumstances. You should consult Toll Transitions well before your separation date to determine your removal entitlement. Any applications for removal must be approved before the separation date. 8.12 If you have completed the period of service for which you were engaged to serve, retire upon reaching the compulsory age, or are made redundant, (unless you are a Reserve Force member rendering CFTS) you are entitled to a removal: to a residence in the locality in Australia that you nominate as your intended place of residence after separation, provided that travel for you and your family has also been requested to that locality; or in an overseas locality, to the nearest point of embarkation in Australia for that locality. Deferment of removal 8.13 You may defer your removal entitlement for up to 12 months after separation and must apply in writing to Toll Transitions prior to separation. Toll Transitions can provide further information. Policy: ADF Pay and Conditions Manual (PACMAN) Chapter 6 ADF Relocation on posting in Australia Storage of effects entitlements 8.14 You must pay for all storage charges and related insurance costs from the date of delivery to the Commonwealth removalist's store. You will be invoiced directly by Toll transitions. Policy: ADF Pay and Conditions Manual (PACMAN) Chapter 6 Div 7 para 6.6.51 Storage on ceasing continuous full-time service Page 54 ADF TRANSITION HANDBOOK Toll Transitions contacts 1800 819 167 www.tolltransitions.com.au Defence Services Home Scheme 8.15 The Defence Services Home (DSH) Scheme provides housing benefits to eligible veterans, ADF personnel and their dependants. The benefits include subsidised housing loans, home support loans and associated insurances. Further information can be found on the DSH web page at www.dsh.gov.au or by calling 1800 722 000 or emailing DSHSubsidyVIC@dva.gov.au. Defence Home Ownership Assistance Scheme 8.16 Defence introduced the Defence Home Ownership Assistance Scheme (DHOAS) on 1 July 2008. This scheme aims to assist current and former ADF members and their families achieve home ownership. DHOAS provides a subsidy payment for eligible members and is administered by DVA. To access DHOAS, you will need to meet certain conditions as well as take out a DHOAS home loan with one of the three Defence nominated Home Loan providers. They are: Australian Military Bank (formally known as Australian Defence Credit Union); Defence Bank; and National Australia. 8.17 Separating from the ADF changes your DHOAS entitlement in regards to accruing service credit, accessing additional subsidy certificates and your eligible tier level. 8.18 You are encouraged to apply for a DHOAS Subsidy Certificate prior to separating as once you have separated from Defence you may only apply for one last Certificate under the DHOAS. As a separated member you must submit your application to the DVA within two years from the date you are deemed to have separated for the purpose of the DHOAS. Importantly, you must use your Certificate within 12 months from the date of issue. 8.19 For information regarding the DHOAS conditions, eligibility and entitlement contact DVA. 8.20 Reservists are also eligible for DHOAS if you complete your minimum service requirements each financial year (usually 20 days). DHOAS contacts 1300 4DHOAS (1300 434 627) www.dhoas.gov.au or email dhoas@dva.gov.au Page 55 ADF TRANSITION HANDBOOK Defence Service Home Insurance Scheme 8.21 The Defence Service Home Insurance (DSHI) Scheme provides home insurance for eligible veterans including any DHOAS eligible personnel. DSHI provides broad coverage at competitive prices. 8.22 DSHI can be for your residence or any investment property you own. 8.23 DSHI also provides, under an agency agreement with QBE, a variety of personal insurance products including contents, motor vehicle, boat, caravan, motor cycle and travel insurance. Home Purchase or Sale Expenses Allowance 8.24 Subject to certain eligibility provisions, you may be entitled to Home Purchase or Sale Expenses Allowance (HPSEA) on the sale of your home provided you previously received payment of HPSEA for the purchase, or payment under the Home Purchase Assistance Scheme (HPAS). You must have been living in the home in your final posting location, and must have moved to another location. The date of contract for sale must be within a period of two years beginning 12 months before the date of cessation of your service and ending 12 months after the cessation of your service. You cannot apply for HPSEA Sale on termination (PACMAN 7.3.30) until after you have relocated out of your final posting location. There is no entitlement to HPSEA or HPAS for the purchase of a home on or after separation. Please note that reimbursement of costs associated with an approved HPSEA Sale on termination will not be paid until after you have separated from the Service. Policy: ADF Pay and Conditions Manual (PACMAN) Chapter 7 ADF Relocation on posting in Australia Notes Page 56 ADF TRANSITION HANDBOOK 9. Other separation requirements ADF Identity Cards 9.1 Transitioning ADF members may be able to retain their ADF purple Identity Card (ID) when they transfer to the SERCATs 3-5 (Active Reserves). 9.2 ADF members transitioning from the ADF must surrender their family member cards, as part of the routine exit paperwork for all Defence personnel, DSM part 2.61 - Annex B. Grey Series ID Cards 9.3 Standby Reserve ID cards are issued to all members transferring from the Permanent (SERCASTs 6 and 7) or Active Reserves (SERCATs 3, 4 and 5) to the Standby Reserve (SERCAT 2). The card must have a expiry date, five years from date of issue, printed on the back. Cards may be renewed subject to the member meeting individual Service. 9.4 If you do not have Active Reserve position details at the time of transfer then you will be required to surrender your ID card in line with the Defence Security Manual (DSM). 9.5 Retired Member ID cards are issued to all members separating from the ADF who have a Level 3 entitlement under the Career Transition Assistance Scheme provisions contained in the ADF Pay and Conditions Manual. Level 3 is defined as 18 years or more service, or has left the ADF compulsorily for any of these reasons: medically unfit to continue service; compulsory retirement age (CRA); a Management Initiated Early Retirement (MIER); or to meet the needs of the Service (i.e. declared redundant). 9.6 For medically separating members a document proving their status must be produced prior to being issued a Retired Member ID card. 9.7 The entitlement to a Retired Members Identity Card does not apply to a member whose service is terminated on disciplinary or adverse administrative grounds. 9.8 There are no unescorted base or facility access or escorting privileges associated with the Grey Card. This card is used for proof of identity only. 9.9 Information and application form can be obtained at: http://drnet.defence.gov.au/dsrg/PassOffice/Pages/Home.aspx 9.10 Further advice on any aspect of the Defence Security policy can be accessed through the link below: http://spintranet.defence.gov.au/dsa/policy-and-advice/Pages/psac.aspx Page 57 ADF TRANSITION HANDBOOK Official passports 9.11 Official passports must be returned to the members sponsoring authority prior to transitioning from the ADF. The sponsoring authority is the unit or directorate responsible for the request for a publicly funded passport. For Navy members, the administrative centre is the local Naval Coxswains office. 9.12 If a member transfers to the SERCATs 3-5 (Active Reserves), Service authorities may retain your official passport if it is anticipated that you may need the passport for Service duties at a later time. 9.13 Expired passports should be returned to Department of Foreign Affairs and Trade for cancellation or renewal. Defence Travel Cards 9.14 You must ensure all outstanding transactions (uncoded transactions and unresolved disputes) have been fully processed in the Card Management System (CMS) well before you separate. If this is not possible, you must make arrangements for someone to do this on your behalf by using the ‘Assign Authority’ function. 9.15 If you are transferring to the Active Reserve and will be required to undertake official Defence travel as part of that role, you may retain your Defence Travel Card (DTC). It is your responsibility to advise your CMS Supervisor and Corporate Cards via email of your new contact details, unit name, unit supervisor and cost centre code. Email: corporate.cards@defence.gov.au Defence Purchasing Cards 9.16 If you hold a Defence Purchasing Card (DPC) you are responsible for returning it to the issuing authority prior to your transition date. ADF licences 9.17 State and Territory road transport authorities recognise Defence driver training as fulfilling the training requirements to drive civilian vehicles on public roads within Australia. The authorities will allow the holders of an ADF driver’s licence to obtain, for a fee, civilian licences without further training or testing. An ADF driver’s licence cannot be transferred to a State or Territory civilian licence once the Defence member has terminated service or no longer holds a current ADF driver’s licence. 9.18 The process is initiated by the member’s unit writing to the Chief Driving Instructor (CDI) cell for Army and Air Force and Deputy Training Authority Logistics (Supply And Health Facility (DTA LOG (SHF)) for Navy. The correspondence is to include the following information: member’s regimental details; confirmation of the member’s currency on the licence codes to be transferred; a copy of the member’s Form AC795; Page 58 ADF TRANSITION HANDBOOK unit point of contact; address, fax number and point of contact where the civilian licence will be issued; and a copy of the member’s Form AD874 (Air Force only). 9.19 All ADF Licence conversion requests should be initiated 30 days prior to separation. 9.20 The CDI for Army/Air Force or DTA LOG (SHF) for Navy will then fax a letter of verification to the relevant civilian licence issuing authority and advise the unit point of contact that the letter has been faxed. 9.21 The member then reports to the relevant civilian licence issuing authority with the following documentation: current Service Identification Card; current ADF driver’s licence; and proof of residency within the relevant jurisdiction. 9.22 For enquiries regarding converting to a civilian licence Army and Navy members can contact the Transport Manager (TM) and Air Force members should contact the Road Movements Officer (RMO). 9.23 For further information please refer to the Defence Roads Transport Manual on the link below: http://intranet.defence.gov.au/DRINHome/docs/DRTM_Chap2-18.pdf ADF Wills 9.24 Defence Community Organisation is the custodian of all Wills lodged with Defence for Permanent Force and Reserve on SERVOP C. Wills are returned to former ADF members during their transition process or by registered mail to their post separation address. It is therefore critical that you provide Defence with your post separation address to facilitate the return of your Will. 9.25 Before you separate from Defence, you can update your Will through Defence Legal. 9.26 To do this, visit the website below and select the ‘Wills, Power of Attorney and Legal Assistance’ box to locate the contact details for the nearest legal office in your state or territory. http://drnet.defence.gov.au/AssociateSecretary/DLD/Pages/Welcome.aspx Notes Page 59 ADF TRANSITION HANDBOOK Certificate of appreciation/service 9.27 Certificates of appreciation/service are available to all separating members. Each Service has individual requirements: Navy You will receive a Certificate of Service from your Career Management Agency at your post separation mailing address, approximately six weeks after you separate. Army You will receive a Certificate of Appreciation (AD117 – Chief of Army Appreciation of Service) before you separate. This process should be conducted by your unit in a separation ceremony. Army Personnel Coordination Detachment (APCD) will also provide you with a Certificate of Appreciation but with different wording. If you separate administratively you are not entitled to receive a Certificate of Appreciation. Air Force You will receive a Certificate of Service on your last working day. Only in exceptional circumstances will the Certificate of Service be forwarded to your post separation address. 9.28 The ADF Transition Centre will provide Navy members with an Interim Certificate of Service. 9.29 Separating Air Force members who have not received their formal Certificate of Service may request the ADF Transition Centre to issue an Interim Certificate of Service. 9.30 Army requires Transition Officers at an ADF Transition Centre to issue an Interim Transition Notice (PE071) for all separating Army members. Records of employment and training 9.31 Navy personnel, who have not previously received original copies of their accreditation, should apply immediately to Navy RTO. Accreditation is now issued at point of achievement or upon request. These documents will be sent electronically to your nominated email address. 9.32 Navy personnel who have access to the DRN are required to complete an AE204. Member without DRN access/apply post Separation should contact the Defence Call Centre (1800 333 362). Defence civilian accreditation program 9.33 To assist with post-employment, Defence may provide you with nationally recognised civilian qualifications on the basis of the training and experience you have received in your ADF service. 9.34 Navy members all services completing accredited training under Navy's scope of registration are being issued qualifications automatically post course. Members who have completed accredited training under Navy's scope of registration and have not been issued the associated accreditation should complete webform AE204 and submit electronically (via submit button on form) to Navy RTO at least 3 months prior to their last working day. Members are to provide a forwarding email address which will be valid for at least 3 months post Transition to ensure timely Page 60 ADF TRANSITION HANDBOOK receipt of their accreditation. Members may apply for accreditation post separation by logging a request via the Defence Call Centre on 1800DEFENCE. Further information can be obtained at: www.navy.gov.au/rto. 9.35 Army members - members completing accredited training under Army's scope of registration are being issued qualifications automatically post course. Members who have completed accredited training under Army's scope of registration and have not been issued the associated accreditation should access the RTO Section webpage at HQ FORCOMD for further information: http://drnet.defence.gov.au/Army/FORCOMD/pages/Home.aspx 9.36 Air Force members can obtain information relating to accreditation on the website: http://drnet.defence.gov.au/RAAF/AFTS/Qualifications/Pages/Nationallyrecognised%20qualifications.aspx Membership of professional institutions 9.37 Due to their training and experience, many Officers and Senior Non Commissioned Officers, may be eligible for membership of various professional institutions and associations. These memberships can help you find civilian employment appropriate to your training and qualifications. You should approach the particular institution relevant to your speciality for further information. Notes Page 61 ADF TRANSITION HANDBOOK Honours and awards Claiming full medals entitlement 9.38 Before you leave Defence, you should ensure you have your full medal entitlement, including service, campaign and long service medals. 9.39 If you believe you have an outstanding entitlement, please submit an online application form available on the Defence Honours and Awards (DH&A) website. 9.40 Be sure to provide the Directorate with your current mailing address. This will ensure outstanding entitlements are dispatched to the correct location. 9.41 Detailed information about medals awarded for Defence service under the Australian Honours System is available on the DH&A website though the link below. Directorate of Honours and Awards contact information Directorate of Honours & Awards Department of Defence PO Box 7952 CANBERRA BC 2610 Medals Inquiry Line 1800 333 362 (toll-free within Australia) +61 2 6266 2988 (from overseas) www.defence.gov.au/medals Notes Page 62 ADF TRANSITION HANDBOOK The YourSay Leaving Defence Survey 9.42 Your Service would genuinely like to understand the reasons for your transition from or within the ADF, so you are invited to complete the YourSay Leaving Defence survey and share your experiences of ADF life. 9.43 The results of YourSay Leaving Defence are delivered to the Chief of the Defence Force, Chief of Navy, Chief of Army and Chief of Air Force, as well as Service workforce managers, and are used to help make improvements to personnel policies for current and future members. 9.44 The YourSay Leaving Defence survey should take approximately 25 to 30 minutes of your time and is voluntary. You can access the link below from the DRN or from outside of the DRN on your own computer, smartphone or tablet. If you have already received an email containing a link to the survey please complete the survey only once. https://vinta80.anchor.net.au:443/surveys/s?s=12654 (Please note the ‘s’ after the ‘http’. This URL is case sensitive.) 9.45 The survey is administered by the Directorate of People Intelligence and Research (DPIR) within Workforce Planning Branch. Any information you provide is kept in a confidential database, held and accessed only by Workforce Planning Branch staff. 9.46 Further information regarding the survey can be found on page 83 of this Handbook and on the first page of the online survey. However, if you have any further questions or concerns, please email the YourSay Leaving Defence research team at: YourSay.leavingdefence@defence.gov.au. Notes Page 63 ADF TRANSITION HANDBOOK Page 64 ADF TRANSITION HANDBOOK 10. Future employment support Career Transition Assistance Scheme 10.1 The Career Transition Assistance Scheme (CTAS) provides ADF members with assistance to help facilitate their transition to civilian employment on separation. CTAS is available to all permanent members of the ADF and those Reserve members who have rendered SERVOP C (CFTS) and meet eligibility requirements. 10.2 CTAS assistance is a condition of service and the benefits are determined by the length of qualifying service. The window of opportunity to access benefits is 12 months prior to and up to 12 months post separation. 10.3 Additional assistance is provided to you if your separation is for medical reasons, you are declared redundant or you accept a Management Initiated Early Retirement (MIER) package. Eligibility 10.4 To be eligible for CTAS benefits you must provide evidence of your intention to separate. The number of years of service will determine which of the three levels of CTAS you are eligible for. 10.5 The following levels apply to CTAS: Level 1 Less than 12 years’ service. Level 2 12 but less than 18 years’ service. Level 3 18 or more years’ service, or you have left the ADF for any of these reasons: you are medically unfit to continue service; you have reached compulsory retirement age; you are going through MIER; or to meet the needs of the Service (i.e. you have been declared redundant). 10.6 Adverse Administrative separation may not attract a CTAS entitlement. Further details are contained in the ADF Transition Manual. Notes Page 65 ADF TRANSITION HANDBOOK Benefits Type of Separation/ Years Service CTAS Level Approved Absence (AA) for Career Transition Activities such as CTT, CTMC, CVC and FC. Career Transition Training – (CTT) Up to $5,320 Alternatively AA may be used to attend job interviews, appointments or On Job Experience (OJE) Less than 12 years’ service 12 to less than 18 years’ service 1 Yes – up to 5 days Must have completed initial category / corps / or mustering training No Career Transition Management Coaching – (CTMC) Up to $2820 CV Coaching (CVC) Up to $253 Financial Counselling (FC) Up to $518 No No No Yes No EITHER / OR 2 Yes – up to 10 days Yes, up to $1100 if CTMC is not undertaken Yes, up to $1100 if CTT not undertaken EITHER / OR CRA or 18+ years’ service 3 Yes – up to 23 days Yes, up to $5320 if CTMC is not undertaken Yes, up to $2820 if CTT not undertaken Yes No Medical MIER Redundancy 3 Yes – up to 23 days Yes Yes Yes Yes Note: For CTT to be available the member must not have gained suitable employment. Career Transition Training (maximum amount $5,320) 10.7 Proposed Post Separation Employment: - The aim of CTAS is to assist members who are seeking post separation employment. In order to assess any training requirements, it is necessary for the CTAS delegate to have an understanding of the type of employment you are seeking. Terminology within PACMAN refers to ‘employment’; ‘intended field of employment’; ‘employment in the intended industry’. These are broad terms used to describe the complex nature of the jobs market. 10.8 Field of employment generally refers to a collective group of similar jobs. For example, ‘Hospitality and Tourism’; ‘Transport and Logistics’. There may also be particular industries, for example manufacturing; mining; automotive. Post separation employment can also be described in terms of an occupation. You should provide the CTAS delegate with as much information as possible on your proposed post separation employment. 10.9 If you are eligible to undertake Career Transition Training (CTT), then there is a requirement for you to justify your application and provide supporting evidence to meet the approval conditions. 10.10 Similar to Service employment: - If you are pursuing employment and utilising your skills and experience gained from your Service career, then Page 66 ADF TRANSITION HANDBOOK you need to explain why your current qualifications are considered to be below the minimum required for similar non Defence employment. CTT can assist with filling the resultant skills gap. 10.11 Markedly different from Service employment: - Defence recognises that you may want post separation employment that does not align with skills and experience gained throughout your Service career. There is a requirement for you to demonstrate a firm commitment and a genuine intention to seek such employment. Evidence would include any self funded training you have undertaken; details of your extensive association with the proposed employment, either as a hobby or parttime business or employment. 10.12 In addition to supplying the above evidence, you must also substantiate your application with supporting documentation that addresses two key decision making criteria: Minimum essential: - Training will only be approved if the training you seek is essential, and the minimum necessary to make you competitive in your proposed post separation employment. This condition puts the onus on you to provide suitable evidence to support this requirement. You need to provide a statement explaining why the training is essential and why it is the minimum necessary to make you competitive. Non divergent: - Training will only be approved if it leads to one career transition goal. It is not the intent of CTAS to provide training for divergent types of employment. 10.13 CTT may be undertaken in-service using Approved Absence provisions or approved leave. You must complete your training within 12 months of separation and you must not undertake training without prior approval. Note: Eligibility to CTT ceases once you have secured suitable post separation employment. Notes Page 67 ADF TRANSITION HANDBOOK Career Transition Management Coaching 10.14 If you are unsure of your intended post separation employment you may apply for Career Transition Management Coaching (CTMC), also known as Outplacement Counselling from a civilian perspective. CTMC programs may include: Identify transferable skills Stress management techniques Career options Job search strategies Interview skills Developing a career transition plan The maximum benefit for CTMC is currently $2820 (for CTAS Level 3) and $1,100 for CTAS Level 2. Note: Both CTMC and CTT can only be approved in certain circumstances. Curriculum Vitae Coaching 10.15 You may be able to access the Curriculum Vitae Coaching (CVC) component of CTAS which will assist you to develop your own curriculum vitae. The CVC can only be used once and it is not available separately if it is incorporated in the CTMC program. The maximum benefit for CVC is $253. CTMC/CV Providers 10.16 If you have completed more than 12 years of service, then depending on your mode of separation you are eligible to access CTMC and/or CV services. To assist you with engaging with a provider, Defence has endorsed the following six companies as a national panel. You are encouraged to consider CTMC as part of your transition strategy, if you are unsure about what employment you wish to pursue following separation; or if you are not sure of your existing skill set and how that equates to the civilian sector. Advanced Personnel Management (APM) www.apm.net.au IPAR Rehabilitation Pty Ltd www.ipar.com.au EASEC Pty Ltd www.easec.com.au Konekt Australia Pty Ltd www.konekt.com.au Synergy People Solutions www.synergypeoplesolutions.com.au Employment Options www.employmentoptions.com.au Page 68 ADF TRANSITION HANDBOOK Approved Absence 10.17 There is provision for members to be absent from their normal place of duty to undertake career transition activities (subject to the supervisor’s agreement). The absence can be associated with training (CTT); time off for the preparation of your resume (CVC); attendance at the CTMC sessions; or time off to attend to financial counselling. There is also a provision for time off to attend appointments with employment agencies or prospective employers. On-Job Experience 10.18 You may use all or part of your Approved Absence to undertake On-Job Experience (OJE) related to your intended post-separation employment. You will remain eligible to apply for compensation benefits under the Safety Rehabilitation and Compensation Act, as amended by the Military Compensation Act, should the need arise. You may not be paid any allowance or remuneration by the employer providing the OJE. There is no financial benefit associated with OJE, however, there is a cost to Defence as you will still be receiving a salary. Financial Counselling 10.19 You may, depending on your mode of separation, be able to access the Financial Counselling (FC) component of CTAS. This will give you an opportunity to engage a financial services professional to assist with your separation financial planning. You should contact the ADF Financial Services Consumer Centre (ADFFSCC) for additional information. The maximum benefit for FC is $518. CTT - CTMC - FC 10.20 If you separate from Defence for medical reasons, are declared redundant or are offered a MIER then you may receive CTAS Level 3 benefits and have access to CTT, CTMC and FC. Application Form – AC853-3 10.21 Applications for CTAS can be made on the smart form ‘AC853-3 Career Transition Assistance Application’. Please note that this is in Portable Document Format (PDF) which makes it universally accessible. Ensure that you tick the ‘Privacy’ box as this then allows the form to be opened; also the form opens progressively so you need to complete it sequentially. 10.22 Digital Signature: - The form does require a digital signature from the member, the members supervisor (if still serving), and the ADFTC Transition Officer (in that order) before it reaches the CTAS National Office in Melbourne. Digital signatures are available on the DRN. Alternatively, digital signatures can be sourced on the internet, usually through the document developer; Adobe. Page 69 ADF TRANSITION HANDBOOK Limited Tenure 10.23 If you are an officer and leave the Service under Limited Tenure Promotion provisions then normal CTAS provisions apply commensurate with your length of service. Preservation of entitlement 10.24 With the exception of AA, eligibility for CTAS benefits which are not accessed by an eligible member prior to separation, are automatically preserved for up to 12 months post-separation. Members must apply for and complete any CTAS activity within the 12 month preservation period. Special consideration for further extensions may be approved for members who are separating medically and where the separating medical condition prevents access to CTAS. Any entitlement to Defence funded travel, accommodation and associated costs ceases on the separation date. Reservists 10.25 If you transfer to an active element of the Reserve force, and if your major form of post-separation employment is from Reserve service, you are not considered to have transitioned into the civilian workforce. For these members, the CTAS provisions are preserved while Reserve service is the major form of post-separation employment. On ceasing Reserve service, your entitlements are automatically preserved for 12 months from your last day of service. Unless a Reservist is completing a period of SERVOP C, the Reserve service is not qualifying service for the CTAS. Policy 10.26 The complete policy document is contained in ADF Pay and Conditions Manual (PACMAN) Chapter 2 Part 2 Career Transition Assistance Scheme Frequently Asked Questions regard CTAS 10.27 The most frequently asked questions are: Q. I have not yet applied for transition, can I still access CTAS? A. No. One of the eligibility criteria for access to CTAS is that you have applied to transition from the ADF. There are exceptions but this is for members who are being separated medically; being made redundant; have accepted a MIER or who have reached CRA. In any event, there must be some proof of your transition or intent to transition before CTAS can be accessed. Q. I have given Defence 18 months notice that I am going to transition. Can I access my CTAS benefits now? A. No. CTAS benefits are only available 12 months prior to transition. This is to ensure that any qualification obtained remains relevant and current Page 70 ADF TRANSITION HANDBOOK when you do transition. This is also a safeguard of your benefits should you subsequently change your mind and do not transition. Q. I transitioned in December 2012 and was approved some CTAS training. This enabled me to gain employment so thank you for that. Unfortunately there has been a downturn in the market and I am now unemployed. Can CTAS help? A. No. Unfortunately the training benefits are no longer available as you transitioned to suitable employment. They also expire 12 months after transitioning. Q. What happens if you do not want to use one of the national CTMC/CV providers listed? A. If you choose to engage a CTMC / CV provider not on the panel, you will not receive Defence support and as such funding will be at your discretion. Q. What is the turn around time for CTAS applications? A. Normally this is 18 working days so you need to plan your transition with this in mind. Once a completed CTAS application has been received by the ADF Transition Centre (ADFTC), the ADF Transition Officer has three days to conduct compliance checks. If the application passes these checks then the application is forwarded to the CTAS National Office. There is currently an 18 day turn around time. The process is delayed if you have not provided sufficient evidence in support of your application or there are other aspects of your application that require clarification. Q. I am having trouble opening the CTAS application form (AC853-3) can you help? A. The CTAS application form is a Defence smartform that comes in Portable Document Format (PDF). This means that it can be opened from within the Defence Restricted Network (DRN) using Adobe Reader Version 10 or higher. If you are accessing it from a non Defence computer then you need to ensure that you have the Adobe Reader Version 10 or higher installed on your computer. This is free software available from www.adobe.com. The form is ‘smart’ to the extent that it relies on your input before presenting all the options to you. In the first instance you have to tick the privacy statement before you can go any further. Other data fields will be presented to you as you complete the form. It is best to work from top to bottom, left to right (just as you would read a book). Q. The CTAS application form requires a digital signature. Where do I get one of those? A. Digital signatures are a way to positively identify you as the member who is applying for CTAS. If you are on the DRN then Defence supplies you with a digital signature. If you double click the signature box you will be presented with digital signature information. Depending on the configuration of your computer, there may be more than one signature. You should use the current signature. Page 71 ADF TRANSITION HANDBOOK Q. My computer has let me down and I cannot fill out the CTAS application form properly. Can I just print it out, scan it and email to the ADF Transition Centre? A. Members are required to submit an electronic form because it contains additional information, including any attachments which are imported into the records system. The information on the form should be keyed in (typed). Hand written or scanned forms will not be accepted unless there are exceptional circumstances. Q. I understand that after 19 years of service I may be entitled to a benefit of up to $5,320 for training costs. My application for a Certificate 3 in my intended employment will cost $1,700. Am I able to choose another course to use the remainder of my benefit? A. The $5,320 should not be seen as an entitlement that can be progressively ‘drawn down’ until the total has been expended. If you apply for additional training then the delegate will assess the new application to ensure that it still meets the policy requirements. In particular, the delegate will need to ensure that the additional training is consistent with the intended post separation employment and that the training is essential. Q. I have previously applied to undertake heavy rigid truck driver training to assist me in gaining post transition employment. I am not having any luck getting a job, can I change my mind and undertake Information Technology training as the job prospects are better? A. No. CTAS provides assistance to obtain a qualification in the one career transition goal. There is a specific clause in the policy which prevents the delegate from approving training for multiple types of employment; such applications would be considered to be ‘divergent’. This means that you have to conduct reasonable research into the proposed area of employment to make sure that this is not only suitable but will also provide you with job opportunities. Once you embark on a career path then CTAS is not flexible enough if you change your mind. Q. The course I have applied for is being conducted in Adelaide and I am currently posted to Townsville. Can I get travel expenses? A. Travel expenses can only be paid under specific and limited circumstances. They can NOT be paid to you if you: are only at CTAS Levels 1 and 2; want to travel to attend job interviews in a different state; are undertaking FC; CVC or CTMC; are already in the current location where the CTT is being conducted; have transitioned. They MAY be paid to you if you: are undertaking training that can ONLY be conducted in limited locations other than where you are currently located and there are valid reasons why the training MUST be undertaken prior to transitioning. Page 72 ADF TRANSITION HANDBOOK Q. The training I am undertaking involved weekends. Do these count towards the ‘Approved Absence’ days? A. Yes. If you undertake training on Saturday, Sunday or even public holidays then Defence has a duty of care to ensure that, should you sustain an injury or suffer an illness, then you are considered to be ‘on duty’ and remain eligible to apply for compensation. Defence however, would not be in a position to assure that any claims would be accepted by DVA. Q. There was an opportunity to undertake the training before I could apply for CTAS. Can I be reimbursed my training expenses? A. No, this would be considered a retrospective application. You should not expect Defence will pay for any training that has not received prior approval. Q. I have received approval to undertake some training from the CTAS National Office (CNO). How do I go about paying for the training? A. The approval minute will give you payment options. You can pay for the training and claim reimbursement. If this is the case then you need to provide a valid tax invoice and proof of payment (receipt) and forward the documentation to the CNO. Reimbursement normally takes three working days. Alternatively, you can contact the training organisation and make arrangements for an invoice to be sent to the CNO. Payment is usually made with the CNO credit card so please make sure that the training organisation accepts this type of payment. The third alternative is if the training organisation does not accept credit card. This takes longer (up to 30 days) and may delay your training. Make sure that you consider these options as part of your transition strategy. Q. I have only been approved some of the training and I am not happy with the decision that the CTAS delegate made. Can I appeal this decision? A. The delegate would have made a decision based on the policy document. You would have been advised of the reason why some of the training could not be approved. If you have new evidence that will strengthen your application, or you believe that you have reasonable grounds to contest the decision, then you should forward your appeal to the CTAS Executive Officer within 28 days of the decision being made. Notes Page 73 ADF TRANSITION HANDBOOK Defence Assisted Study Scheme 10.28 The Defence Assisted Study Scheme (DASS) is a tri-Service scheme available to all ADF members. The three-level scheme provides inService study opportunities irrespective of rank and encourages personnel to consider professional development opportunities throughout their military career. Approved study may be either for higher education or vocational training. 10.29 A further objective of DASS is to support CTAS. DASS Transitions sponsorship is available to ADF members who have served less than 12 years and have applied for voluntary separation. This is aligned to CTAS Level 1 where there is no provision for CTT. 10.30 Payment for approved DASS is as a reimbursement only. The funding can be used to undertake training which leads to a qualification or licence testing which is necessary to support post ADF employment. 10.31 A claim for reimbursement must be submitted to the DASS delegate prior to transition. Retrospective applications will not be considered. Policy Defence Learning Manual Find out more DASS Delegates Refer to Contact and Submission Details on the DASS website DASS Application Form AD105 Defence Learning Branch 10.32 Learning Delivery is focussed on supporting training and education for ADF personnel. This includes information related to the Defence Assisted Study Scheme (DASS), various Education Assistance Schemes (EAS) and postgraduate study at the Australian Defence Force Academy (ADFA). This site is your initial reference for formal education support. 10.33 Details can be found on the Learning Delivery link: http://drnet.defence.gov.au/people/Learning-andDevelopment/Pages/Learning-and-Development.aspx Notes Page 74 ADF TRANSITION HANDBOOK ADF Transition Seminars 10.34 ADF Transition Seminars can help you and your family to prepare for transition by providing information and advice on various aspects of the transition process. Topics covered in the Seminars include: Reserves Your Career and You Transition support benefits Superannuation Department of Veterans’ Affairs Veterans and Veterans Families Counselling Service Your Money and You Separation support and administration 10.35 Defence conduct ADF Transition Seminars nationally throughout the year. They are designed to equip ADF members and their families with the resources and information they need to successfully plan for their transition. 10.36 You can attend ADF Transition Seminars or talk to advisory staff at ADF Transition Centres at any stage in your career, not only when you are planning an imminent transition. 10.37 Attendance at the seminar by family members, particularly partners is encouraged. 10.38 You can apply to attend an ADF Transition Seminar by completing Form AC853-4: ADF Transition Seminar Application. ADF Transition Seminar Dates for 2016 Month/Year Date Location 3-4 Shoalhaven 10 - 11 Hobart 14 - 15 Adelaide 21 - 22 Darwin 5-6 Melbourne 12 - 13 Canberra 18 - 19 Brisbane 25 - 26 Townsville 2-3 Liverpool 16 - 17 Perth August 2016 September 2016 October 2016 November 2016 Page 75 ADF TRANSITION HANDBOOK Proposed ADF Transition Seminar Dates for 2017 Month/Year March 2017 Date Location 8-9 Sydney 14 - 15 Brisbane 28 - 29 Townsville 5-6 Adelaide 11 - 12 Canberra 10 - 11 Melbourne 24 - 25 Darwin 7-8 Newcastle 14 - 15 Perth 20 - 21 Bandiana 11 - 12 Brisbane 19 - 20 Sydney 25 - 26 Cairns 2-3 Shoalhaven 9 - 10 Hobart 6-7 Adelaide 20 - 21 Darwin 27 - 28 Canberra 11 - 12 Melbourne 17 - 18 Brisbane 24 - 25 Townsville 1-2 Liverpool 15 - 16 Perth April 2017 May 2017 June 2017 July 2017 August 2017 September 2017 October 2017 November 2017 10.39 The ADF Transition Seminar Annual Calendar is available at: http://www.defence.gov.au/DCO/Transitions/ Page 76 ADF TRANSITION HANDBOOK 11. Additional support and family services Defence Community Organisation 11.1 On behalf of Navy, Army and Air Force, Defence Community Organisation (DCO) offers a range of programs and services to help Defence families manage the military lifestyle. 11.2 DCO has offices in all states and territories that are staffed with social workers, and education, family, community and military liaison staff to help Defence families with a range of support services. 11.3 Services provided by DCO include support from a social worker, assistance for partners’ education and employment, help with childcare, assistance for dependants with special needs, support for Defence community groups, help for families during crisis and emergency, education support for children, and assistance for members leaving the military. 11.4 DCO also provides support and resources to help families during times of deployment, family member absence and relocation. 11.5 The best way to access these support services is to contact the all-hours Defence Family Helpline at DefenceFamilyHelpline@defence.gov.au or on 1800 624 608. Any queries that transitioning members or their families have regarding the services offered by the DCO can also be directed to the Defence Family Helpline. 11.6 Visit the DCO website at www.defence.gov.au/dco to find out more about the services on offer. DCO contacts All hours Defence Family Helpline -1800 624 608 DefenceFamilyHelpline@defence.gov.au www.defence.gov.au/dco Defence Special Needs Support Group 11.7 The Defence Special Needs Support Group (DSNSG) is a volunteer organisation established to provide support, information and assistance to ADF families who have someone with special needs. The term ‘special needs’ covers the full range of medical, disability, therapy and educational needs. The person with special needs may be the member and have been injured or have an illness, the members spouse, child or an elderly dependant. 11.8 The DSNSG has support groups located in each state and territory and the group itself is a registered charity and benevolent institution. 11.9 Even if you are transitioning from the ADF, the DSNSG can still be a point of contact and provide assistance and support. The Group can link the member into appropriate services and also assist in dealing with Page 77 ADF TRANSITION HANDBOOK health, education and government organisations, particularly if they are also moving to a new location upon transition. 11.10 A full list of all services provided by the DSNSG can be found on the website or for further information, please contact the National Coordinator. DSNSG contacts 1800 037 674 www.dsnsg.org.au national.coordinator@dsnsg.org.au Child support The Australian Government Department of Human Services (the department) delivers Child Support services. 11.11 Tips for members who pay or receive child support: Contact the department to discuss how your transition from Defence may affect your child support assessment. The department can advise you of your options and provide services, referrals and support tools and can help you to apply for a change of assessment. You must update all your details with the department once your circumstances are finalised. 11.12 Important things you need to tell the department include: your mailing address and contact details so you can be contacted after you have left the ADF; changes to your income, as this may affect the amount of child support you pay or receive; changes to your care arrangements for your children as this may affect your child support assessment; changes to your employer deductions (and be sure to change your payment arrangements before your transition date); any overdue child support so the department can help you work out a payment plan; and any lump sum termination payments, which may affect your child support assessment immediately or in the near future. What if you don’t update your details? 11.13 The department cannot backdate most changes and if you do not update your details, you could end up paying or receiving the wrong amount. It is important to advise them of your new circumstances as soon as possible. Page 78 ADF TRANSITION HANDBOOK Managing your child support business online 11.14 Jump online in two easy steps: - Create or sign in to your myGov account at my.gov.au to access a range of government services. - Link your Child Support online account to your myGov account by selecting Services and then the Child Support link icon. 11.15 Using this service, you can do things like check when your child support payments are due or how much you will receive, tell the department about changes to your circumstances and view a history of payments made or received. 11.16 Once you’ve registered for an online account, you can also use the department’s Express Plus Child Support mobile app to manage your personal details and make payments. - Download Express Plus Child Support from the App Store or Google PlayTM. For more information go to humanservices.gov.au/expressplus Contact us www.humanservices.gov.au/separatedparents Notes Page 79 ADF TRANSITION HANDBOOK Page 80 ADF TRANSITION HANDBOOK 12. Other organisations that can assist you 12.1 There are many organisations in the community that provide assistance, advice and information to pensioners and their families on legal, financial, health, housing, bereavement and social matters. Some of these organisations include: Defence Families Australia; Council on the Ageing; Australian Pensioners and Superannuants Federation; Your local community health centre; Citizens’ Advice Bureau; Legal Aid; Public or private trustee; Carers’ Association; Palliative Care Association; Church groups; and Health support groups for medical conditions (e.g. Cancer Society, Arthritis Foundation, Dementia Society and Diabetes Australia). 12.2 These organisations have state and sometimes regional offices. Some may have a membership fee or a small cost attached to the use of their services. Legal Aid 12.3 Legal Aid has been established in each state and territory in Australia to assist those in financial need who have legal issues. Advice is provided on a broad range of legal issues, including family, criminal and civil. When action needs to be taken beyond advice, such as correspondence, inquiries or litigation, a means test and a merit test are applied. 12.4 Current and ex- ADF members requiring Legal Aid assistance should approach the nearest office of the state or territory’s Legal Aid Office or Commission to make an appointment. There are Legal Aid offices located in all states and territories. Information, including the website for each state and territory Legal Aid office, can be found at the National Legal Aid website. www.nationallegalaid.org Page 81 ADF TRANSITION HANDBOOK Page 82 ADF TRANSITION HANDBOOK 13. Mental Health Resources Support in the community Veterans and Veterans Families Counselling Service (VVCS) The VVCS provides free and confidential, nationwide 24/7 counselling and support for war and service-related mental health and wellbeing conditions. Support is also available for relationship and family matters that can arise due to the unique nature of military service. For help, to learn more or to check eligibility contact VVCS on 1800 011 046 or visit www.vvcs.gov.au. Talk to your GP. Your GP may provide treatment or refer you to a psychologist, psychiatrist or social worker if needed. If you are a former serving member, you can also access a health assessment from your GP. A Medicare rebate is available for this assessment. Go online. Visit the At Ease website: www.at-ease.dva.gov.au to access videos, self-help tools, mobile applications and advice about how to seek professional help. Beyond Blue Beyondblue works to reduce the impact of depression and anxiety in the community by raising awareness and understanding, empowering people to seek help, and supporting recovery, management and resilience. www.beyondblue.org.au Support from Defence There are a number of medical and health programs you can access before you separate from Defence. Visit Joint Health Command’s mental health services and functions intranet to find out more about the mental health supports available to you. Suicide Prevention Program http://intranet.defence.gov.au/vcdf/sites/DMHCSP/ Alcohol, Tobacco and other Drugs Program http://intranet.defence.gov.au/vcdf/sites/DMHCSP/ Mental Health Online Including help on suicide, depression, drinking, alcohol, anxiety, PTSD, relationships, unacceptable behaviour and spirituality visit ADF Health and Wellbeing – Mental Health Online Health Hot Line 1800 IMSICK is a national 24 hour call service providing world class nurse triage and health support for all ADF entitled personnel within Australia. Page 83 ADF TRANSITION HANDBOOK Call 1800 IMSICK (1800 467 425) ADF Mental Health Strategy All-hours Support Line 1800 628 036 (FREECALL within Australia) 61 2 9425 3878 (outside Australia) Notes Page 84 ADF TRANSITION HANDBOOK 14. The ‘are you ready to leave’ checklist Now Housing: Establish your eligibility for: 1. Defence Home Ownership Assistant Scheme; 2. Bank/Building Society Loan; and 3. Home Purchase of Sale Expenses Allowance. Qualifying Service and Compensation: Discuss possible Servicecaused disabilities with your Medical Officer and make an appointment to see a DVA OBAS adviser to talk about lodging claims with DVA. Previous Service: Ensure that any relevant previous service has been recognised for Long Service Leave purposes. 3–4 Years Transition Seminar: Apply to attend a Transition Seminar. Superannuation: Contact the Commonwealth Superannuation Corporation for advice on your specific entitlements. 1–4 Years Training: Contact the regional Education, Training and Development Office regarding accessing the Defence Assisted Study Scheme. 12 Months Apply for Transition: Application for Application to Transfer Within or Separate from the ADF to the Reserves should be completed and submitted. ADF Transition Centre: Contact your local ADFTC to arrange an initial interview. Career Transition Assistance: Contact your local ADFTC to ascertain what you are eligible for under the Career Transition Assistance Scheme. Transition Seminar: Apply to attend another Transition Seminar. 6 Months Superannuation: Contact the Commonwealth Superannuation Corporation (CSC) to confirm your superannuation entitlements. If applicable: complete and submit form/s to CSC. Medical / dental examination: You need to arrange an appointment for your final medical and dental examinations (SHE and SDE). Post separation support and services: Talk to an OBAS adviser about the support and services you can access through DVA, including for advice on accessing health care or lodging qualifying service and other claims. Page 85 ADF TRANSITION HANDBOOK 3 Months Removal: Arrange an interview with your regional Toll Transitions office. Health insurance and ambulance fund: Reconsider your health insurance situation and make the necessary arrangements with your chosen private insurance health schemes and/or ambulance funds. Medicare Card: Ensure you have a current and active Medicare Card. Certificates: Ensure your Record of Training has been accredited by the appropriate authority. Wills: Ensure you have made arrangements to update your Will. Removals: Check on removal arrangements. Compile inventories etc. Qualifying Service and Compensation: Complete any outstanding forms and submit to DVA, including supporting evidence. 1 Month Return any items of public clothing and clear account. Change of address: Ensure PMKeyS has been updated. Removals: Check on removal arrangements. OBAS: Make an appointment to review your eligibility for DVA support and services, including treatment without having to make a claim and progress of any claims you have lodged. 1 Week Clearances: Ensure all Clearances are completed. ADFTC: Attend a final Transition Interview. Your completed clearance forms must be submitted at this interview. Last day of service Final administration: Ensure that all clothing, unit clearances, security requirements etc have been returned and finalised. Page 86 ADF TRANSITION HANDBOOK YourSay Leaving Defence Survey Information for participants The Directorate of People Intelligence and Research (DPRI) complies with the Australian Privacy Principles in the Privacy Act 1988 (Cth), as well as a strict code of ethics. More details of DPIR's privacy and ethics statement are available at the DPIR website. This is a voluntary survey Participation in the survey is entirely voluntary; you can decline to participate (without providing a reason) and have no disadvantage or detriment to your career. With the exception of a few mandatory questions that are required for filtering purposes within appropriate sections of the survey, you are free to not answer any questions that you do not wish to answer. Your responses are anonymous DPIR only reports aggregated data that could not be attributed to any individual. The survey is anonymous, which means that the researchers cannot identify your data from any other respondent. While anonymity provides protection to respondents (that is, you cannot be identified from the data) it also means you cannot retract your answers once you have finished the survey because DPIR cannot identify which answers are yours. Your responses are used for Defence Individual survey responses are stored securely in the DPIR data library. Only Workforce Planning Branch researchers will have access to any individual information collected from Defence personnel, and only where there is a demonstrated need to access that data for research purposes. The information stored in DPIR's data library can be used in relevant future Defence research. Contacts For more information about this survey, or if you wish to make a complaint about the research, contact the DPIR research team at DPI.Research@defence.gov.au. If you have a question about your URL (generic link) or it does not work, please email the YourSay Leaving Defence team at YourSay.leavingdefence@defence.gov.au. Notes Page 87 ADF TRANSITION HANDBOOK Page 88 UNCONTROLLED IF PRINTED DEFENCE INSTRUCTIONS (GENERAL) Amendment 0 PERS 25–6 Conflicts of interest and declarations of interests AMDT NO 1 Complete Revision Department of Defence CANBERRA ACT 2600 29 March 2011 Issued with the authority of the Chief of the Defence Force and the Secretary of the Department of Defence pursuant to section 9A of the Defence Act 1903 for members of the Australian Defence Force. Issued with the authority of the Secretary pursuant to section 20 of the Public Service Act 1999 for Department of Defence Australian Public Service employees. I J WATT, AO Secretary A.G. HOUSTON, AC, AFC Air Chief Marshal Chief of the Defence Force LIST B—ISSUE NO PERS B/1/2011 Sponsor: Inspector-General Defence Sponsor contact: Directorate of Fraud Control, Policy and Ethics Review Date: 29 March 2014 Cancellation 1 DI(G) PERS 25–6 ISSUE NO PERS B/24/2000 of 22 SEP 2000 is cancelled, this amendment no longer includes single-Service filing numbers also DI(G) PERS 25–3 ISSUE NO PERS B/11/99 of 13 SEP 99, pages 1–2 and ISSUE NO PERS B/23/2000 of 3 AUG 2000 (AL1), pages 3–4. Note This amendment incorporates a title change. 2 UNCONTROLLED IF PRINTED DI(G) PERS 25–6 (Complete Revision) CONFLICTS OF INTEREST AND DECLARATIONS OF INTERESTS INTRODUCTION 1 1 1. Public confidence in the integrity of Defence personnel is vital to the proper operation of Government. Defence personnel need to be aware that their private interests, both financial and personal, could conflict or reasonably be seen to conflict with their official duties. Defence personnel need to know how to recognise a conflict of interest and what to do when a conflict arises. 2. Conflicts of interest, whether perceived or actual, are part of the broader issue of public sector ethics. Defence personnel are subject to a range of legal obligations, directive requirements and policy expectations in relation to avoiding and managing conflicts of interest and are required to conduct themselves accordingly. In this context, Defence has affirmed its commitment to being a values-based organisation. One of the Defence values is ‘integrity’. This value requires Defence personnel to behave honestly and ethically and to demonstrate the highest standards of probity in their personal and professional conduct. 3. This Instruction defines a number of relevant terms to ensure clarity and consistency and sets out Defence’s requirements for the general reporting and management of conflicts of interest within the workplace. This Instruction also sets out the formal reporting requirements for specific Defence personnel through Declarations of Interest (see paragraph 42.). POLICY STATEMENT 4 4. Conflict of interest risks are an inevitable fact of organisational life. The management of risk associated with any conflict of interest is fundamental to ensuring the highest levels of integrity and public trust in Defence are achieved and maintained. 5. Defence personnel have a primary responsibility to act in the public interest and avoid or effectively manage actual, potential or perceived conflicts of interest between their private interests and official duties. Defence personnel must avoid and/or manage conflicts of interest in a manner consistent with their legal obligations, Commonwealth policy and Defence Instructions, policies and values. SCOPE 6 6. This Instruction applies to all Defence personnel and External Service Providers where compliance is a term of their engagement with Defence. DEFINITIONS 7. A list of definitions used in this Instruction is contained in annex A. PRINCIPLES 8. 7 8 Underpinning Defence’s conflict of interest policy are the following principles: a. Protect the public interest by upholding public sector values which reinforce the need to avoid conflicts of interest and maintain impartiality in dealing with the public, industry and service providers. b. Support transparency and accountability by taking a consistent and open approach to identifying, disclosing and managing conflicts of interest. c. Promote individual responsibility for integrity and impartiality by encouraging Defence personnel to accept responsibility and accountability for their individual behaviour. d. Build a supportive organisational culture by implementing a policy that supports and encourages efficient, effective and ethical decision-making when conflicts arise. PERS B/1/2011 29 MAR 2011 AL1 UNCONTROLLED IF PRINTED 2 WHAT IS A CONFLICT OF INTEREST? 9 9. Conflicts of interest may occur between official duties and private interests. Defence personnel must keep the following factors in mind when assessing whether a conflict of interest exists. These can be actual, potential or perceived: a. An actual conflict of interest is one where there is a conflict between a person’s official duties and responsibilities and their private interests. b. A potential conflict of interest arises where a person has private interests that may conflict with their official duties. c. A perceived conflict of interest can exist where a third party could reasonably form the view that a person’s private interest may influence the performance of their official duties, now or in the future. This can occur whether there is a conflict or not. 10. A conflict of interest can arise from Defence personnel avoiding personal losses or detriment, as well as gaining personal advantage—whether financial or otherwise—for themselves or a third party. Private interests 11 11. An interest in this context means anything that can have an impact on an individual or group. The term ‘private interests’ includes not only an individual’s own personal, professional or business interests, but also the personal, professional or business interests of individuals or groups with whom they are closely associated. This can include relatives, friends or those with whom an individual has less amicable relationships. 12. Private interests can be divided into two types specifically pecuniary and non-pecuniary: a. Pecuniary interests involve an actual, potential or perceived financial gain or loss. Money does not need to change hands for an interest to be pecuniary. People have a pecuniary interest if they (or a relative or a close associate) own property, hold shares, hold a position in a company bidding for government work, or receive benefits such as concessions, discounts, gifts or hospitality from a particular source. b. Non-pecuniary interests do not have a financial component. They may arise from personal or family relationships, or involvement in sporting, social or cultural activities. They include any tendency toward favour or prejudice resulting from friendship, animosity or other personal involvement with another person or group. Official duties 13 13. Official duties are duties performed by an individual on behalf of the Commonwealth in accordance with relevant legislation, relevant Defence documentation (such as a duty statement) and any lawful and reasonable direction or lawful general order given by a supervisor or superior officer. Defence personnel have an obligation to always put the public interest above their private interests when carrying out their official duties. 14. The public interest can be defined as the interest(s) of the public at large or a considerable portion of it. Public interest could, but need not necessarily, involve the personal rights of individuals or interests of a particular group. 15. Determining the public interest in a particular situation can be complex, even problematic, but on a practical day-to-day level, Defence personnel can best fulfil their duty to put the public interest first by: a. carrying out their official duties fully and effectively in accordance with relevant legislation and policy; b. carrying out their official duties in accordance with Defence and/or Australian Public Service (APS) values and behavioural codes; AL1 UNCONTROLLED IF PRINTED 3 DI(G) PERS 25–6 (Complete Revision) c. identifying and reporting any conflict of interest and seeking assistance to manage or avoid it; and d. identifying any actual, potential or perceived conflicts of interest that they have and ensuring that these are managed or avoided appropriately. 16. Managing conflict of interest risks includes situations where personnel perform more than one official role. This is particularly common in regional and rural settings due to the size of the communities. In such situations transparency is vital. 17. There are many situations where a conflict of interest may occur. Defence has specific policies on some of these matters, as follows: a. offers of gifts, benefits or hospitality; b. outside employment; c. post-separation employment; d. some volunteer or unpaid work situations; e. use of Commonwealth resources; f. personal and family relationships within the workplace or with contractors; g. access to official information; h. public comment; i. political participation; j. employment decisions; and k. sponsorship. 18. Annex C provides a list of Defence’s policy documents for each of the situations discussed above. This Instruction must be read in conjunction with these policies. BEHAVIOURAL REQUIREMENTS 19. 20. 19 Defence personnel must: a. disclose to their supervisor and take reasonable steps to avoid any conflicts of interest (actual, potential or perceived) in connection with their official duties; b. act transparently when making work-related decisions, reflecting the probity and ethical standards of the Commonwealth, Defence and/or APS values and behavioural codes; and c. take reasonable steps to restrict the extent to which a private interest could compromise, or be seen to compromise, their impartiality when carrying out their official duties. Defence personnel must not, either by action or inaction: a. make improper use of their authority, status, power, position or access to information in order to solicit or obtain a benefit or advantage or to cause a disadvantage for themselves or any other person or group (including relatives and friends); b. use Defence resources to gain, or seek to gain, a private benefit or advantage or to cause a disadvantage for themselves or any other person or group; c. accept any benefit that might lead a reasonable person to view such acceptance as a conflict of interest; PERS B/1/2011 29 MAR 2011 AL1 UNCONTROLLED IF PRINTED 4 d. behave in a manner in which their action or inaction could be construed as favouritism, bias or coercion; e. cause an unfair advantage or disadvantage to any person or entity actually or potentially doing business with Defence; or f. take improper advantage of their official position or privileged information gained in that position when seeking or participating in employment or business outside of Defence. LEGISLATIVE FRAMEWORK 21 21. This policy is underpinned by the Public Service Act 1999, the Defence Act 1903, the Defence Force Discipline Act 1982 (DFDA) and the Financial Management and Accountability Act 1997. Annex B provides a comprehensive list of related legislation, policy and publications. ROLES AND RESPONSIBILITIES FOR MANAGING CONFLICTS OF INTEREST 22 22. All Defence Personnel must avoid conflict of interest situations where possible. If such situations cannot be avoided, they must report the issue to their Branch Head or Commanding Officer through their Manager or Commander. Defence personnel must consider possible strategies that may be available to resolve or appropriately manage the conflict of interest. Defence personnel must cooperate with their Branch Head or Commanding Officer to resolve the conflict of interest. 23. Defence personnel must report situations where their partners, family, friends and associates are engaged in activities or have interests that place Defence personnel in an actual, potential or perceived conflict of interest situation. 24. Branch Heads and Commanding Officers must assess each situation reported to them and determine if a conflict of interest exists (see paragraph 36.). They must develop an appropriate strategy to manage the situation and keep appropriate records of the facts surrounding the conflict of interest and the process adopted to manage it. Branch Heads and Commanding Officers must bring any serious conflicts of interest involving Defence personnel within their chain of command or Branch to the attention of their Group Head, Service Chief or the Chief Executive Officer Defence Materiel Organisation (CEO DMO). 25. If the conflict of interest is serious, continues indefinitely or is unresolved Branch Heads and Commanding Officers must seek advice from the Directorate of Investigations and Recovery within the Inspector-General’s (IG) organisation. Failure to report a conflict of interest in accordance with this Instruction may result in a disciplinary action being taken against the individual. 26. Branch Heads or Commanding Officers must raise directly with their Group Head, CEO DMO or chain of command, respectively, any conflict of interest involving themselves. 27. Group Heads, Service Chiefs and the CEO DMO are responsible for ensuring that Defence personnel within their Group or Service are aware of the policy on conflicts of interest, and provide support to their Defence personnel to manage conflict of interest situations appropriately. Group Heads, Service Chiefs and CEO DMO are also responsible for managing Declarations of Interest (see paragraph 42.). Group Heads, Service Chiefs and CEO DMO must bring any serious conflicts of interest to the attention of the Secretary or Chief of the Defence Force (CDF), respectively. 28. The IG is responsible for the development, promulgation and regular review of conflicts of interest policy and for providing advice to Defence personnel on appropriate ways of managing conflicts of interest. The IG receives reports of breaches of conflict of interest policy considered to be Notifiable Incidents in accordance with Defence Instruction (General) (DI(G)) ADMIN 45–2—The reporting and management of notifiable incidents. AL1 UNCONTROLLED IF PRINTED 5 DI(G) PERS 25–6 (Complete Revision) REPORTING PROCESS 29 Confidentiality 29 29. In dealing with a conflict of interest that may involve personal sensitivities, individuals and managers must be aware of confidentiality and privacy issues. It is important to maintain confidentiality regarding information on sensitive and private conflict of interest issues consistent with statutory requirements, in compliance with contractual arrangements and in keeping with the Defence ‘need to know’ principle. When reporting sensitive conflict of interest issues, the reporting should be confidential and based on evidence, and the issues must not be discussed in an open area or with any person who is not required to know of the issue. Reporting by the Defence official experiencing the conflict of interest 30 30. When an actual, potential or perceived conflict of interest is identified, Defence personnel must promptly report this to their Branch Head or Commanding Officer through their Manager or Commander. If the conflict of interest occurs in relation to a contract, Defence personnel must also report this conflict to the contract manager. 31. Defence personnel must outline the circumstances giving rise to the belief that there is an actual, potential or perceived conflict of interest and, if possible, identify any course of action to resolve the issue. Defence personnel reporting an actual, potential or perceived conflict of interest must also keep their Branch Head or Commanding Officer informed of any changes to the subject circumstances. Reporting by third parties of suspected conflicts of interest 32 32. If Defence personnel have sound reason to believe that another individual has a conflict of interest that may affect Defence personnel’s official duties and the situation has not been recognised or declared, the Defence personnel should raise this issue with the individual. If, for any reason, the issue cannot be raised with the individual or it is not resolved to the satisfaction of the Defence personnel raising the issue, they must report the matter to their Branch Head or Commanding Officer through their Manager or Commander. Subject to privacy considerations, Branch Heads or Commanding Officers may provide appropriate information to Defence personnel on the outcome of any issue raised. 33. If a suspected conflict of interest has been reported, the Branch Head or Commanding Officer must advise the individual who is the subject of the suspected conflict of interest that a report has been made and ensure that the individual concerned has the opportunity to respond to the report. DECISION–MAKING PROCESS 34 34. Branch Heads and Commanding Officers must determine whether a matter involves a conflict of interest (whether actual, potential or perceived) as soon as practicable after being advised of the matter. If a matter is determined to be a conflict of interest issue, Branch Heads or Commanding Officers must consider all the circumstances to identify the best way to manage the situation. 35. The Branch Head or Commanding Officer must consider the following: a. the person’s position, duties and the level of their decision making responsibilities; b. the person’s autonomy with regard to decision making; c. the levels of review to which the person’s decisions are subject; and d. the proximity and significance of the matter causing the conflict. PERS B/1/2011 29 MAR 2011 AL1 UNCONTROLLED IF PRINTED 6 Steps to evaluate and manage conflicts of interest 36 36. Branch Heads or Commanding Officers must follow the steps below to evaluate and manage a conflict of interest: a. Obtain all relevant facts to ensure that they completely understand the situation: (1) If the conflict of interest has been reported by a third party, seek information from the person alleged to have a conflict. b. Review the situation to determine the nature of any alleged conflict of interest. c. Determine if an actual, potential or perceived conflict of interest exists: (1) If there is no conflict of interest, inform relevant persons and ensure details are included in the corporate file or other appropriate registration process. (2) If there is a conflict of interest, proceed to next step. d. Determine the level of risk associated with the conflict of interest. To determine the level of risk associated with a conflict of interest, it is necessary to consider the likelihood of it occurring and the consequence if it did occur. A serious conflict of interest would be one where the risk of adverse consequences is high and the nature of the adverse consequences to the activity involved is significant. e. In consultation with the affected person, determine an appropriate strategy to address the level of risk. There are a number of options available for managing conflicts of interest. These range from simply disclosing relevant details to relinquishing the private interest. The appropriate option or combination of options used in any situation will depend on the circumstances. Commonly accepted strategies include: (1) Restrict—restrictions are placed on the individual’s involvement in the matter. (2) Recruit—an independent (non-conflicted) third party can be appointed to oversee part or all of the process that deals with the matter. (3) Remove—the individual so that they do not participate at all in the matter. This might be achieved by a temporary or permanent transfer of the conflicted individual to another position. (4) Relinquish—the individual voluntarily relinquishes the private interest giving rise to the conflict of interest. f. Inform the person with the conflict of interest and any other relevant persons of the intended course of action to address the conflict of interest. g. Implement the course of action. h. Ensure appropriate records of the matter, including details of the circumstances, the nature of the conflict and the steps taken to manage it, are placed on a corporate file or other appropriate recording system. i. Conduct a regular review of the matter to ensure that the strategy is appropriate and circumstances have not changed. Further considerations 37 37. In conducting this evaluation process, Branch Heads or Commanding Officers should be mindful of the need to ensure that persons who may be adversely affected by the selected strategy for managing the conflict of interest situation are afforded procedural fairness. This includes engagement in consultation and providing an opportunity for affected persons to comment on or make their position known with respect to an intended strategy. 38. The Branch Head or Commanding Officer must also take into account the effect that the selected strategy may have on the affected individual’s family. For example, a posting out of geographic location may cause education problems for an individual’s children. AL1 UNCONTROLLED IF PRINTED 7 DI(G) PERS 25–6 (Complete Revision) 39. It is a matter of personal choice whether a Defence official decides to relinquish personal assets that might give rise to a conflict of interest. The Commonwealth will not ordinarily accept liability for any losses suffered as a result of voluntary relinquishment. RIGHTS OF REVIEW 40 40. If an affected individual disagrees with the proposed course of action suggested or determined by their Branch Head or Commanding Officer, they may seek review of the decision using established Defence review processes. This option is not available to External Service Providers, who should refer to the dispute resolution options within their contract of engagement with Defence. 41. If the decision is subject to internal or external review, the Branch Head or Commanding Officer making that decision must ensure that any relevant risks or exposures surrounding the conflict in question are communicated to the authority or person conducting the review. DECLARATIONS OF INTEREST 42 42. While all Defence personnel are required to report issues that may lead to potential, perceived or actual conflicts of interest, for particular individuals in Defence (detailed in paragraph 46.) there is an additional requirement to submit a written declaration of their financial and other interests. What is a Declaration of interest? 43 43. A Declaration of interest is a written declaration, provided to Defence on an IN–CONFIDENCE basis, of private and personal interests held by Defence personnel. The declaration covers interests in areas such as real estate, share holdings, trusts or nominee companies, company directorships/partnerships, other investments, assets, sources of income, outside employment including unpaid or voluntary work, gifts and liabilities and any other matter that could amount to a conflict such as a close personal or business relationship where a conflict of interest may arise or could be inferred. The purpose of the Declaration of interest 44 44. The purpose of the Declaration of interest is to ensure that the Secretary, CDF, Group Heads, Service Chiefs and CEO DMO are aware of any private interests or relationships of senior Defence Personnel in leadership or other sensitive positions which could influence or could be seen to influence the decisions those Defence personnel are making or the advice they are giving. The Declaration of interest will help to ensure that the Secretary and CDF have the necessary foreknowledge and transparency of situations and can take appropriate action to manage any conflict. 45. The completion of a Declaration of interest also provides Defence personnel with the opportunity to consider whether any of their financial or personal interests might give rise to a conflict of interest with their duties and take action to remove or minimise the potential for that to occur. Who is required to make a Declaration of interest? 46. 46 Declarations of Interest must be provided by: a. members of the Senior Leadership Group (SLG) including all Star Ranked Officers, all active Star Ranked Reserve Officers, Senior Executive Service Officers, Medical Officers Class 5 and 6, and Chiefs of Divisions; b. other positions in which the level of decision making or advice is deemed by a Group Head or Service Chief or CEO DMO as being equivalent to that of the SLG; c. anyone acting in one of the above positions for longer than three months; and d. anyone below SLG level who is designated by their Group Head or Service Chief or CEO DMO because their responsibilities require them to be particularly transparent about their financial and personal interests. PERS B/1/2011 29 MAR 2011 AL1 UNCONTROLLED IF PRINTED 8 Responsibility of Defence personnel required to make a Declaration of interest 47 47. Defence personnel required by this Instruction to make a Declaration of interest must submit, in concert with their annual performance management programme, a declaration of the private interests and relationships that could impact or could be seen to impact upon the decisions they are making or the advice they are giving because of an actual or potential conflict of interest. 48. Defence personnel are responsible for revising and resubmitting declarations if there is a change in their responsibilities or personal circumstances that could impact on their official duties. 49. SLG members and Defence personnel acting in SLG positions must submit their declarations to their Group Head or Service Chief. Declarations made by Group Heads, Service Chiefs and CEO DMO must be submitted to the Secretary or the CDF through Directorate of Senior Officer Management (DSOM). Non-SLG members must submit their declaration through their chain of command, as appropriate, or to their Group Head or Service Chief. 50. All newly appointed SLG members must submit a Declaration of interest within one-month of taking up their appointment. 51. Normally the personal interests and relationships of the declarant’s immediate family members need not be disclosed in a declaration. However, where the declarant is aware of family member’s interests that may impact upon, or be perceived to impact upon, the declarant’s role or official duties, all pertinent information must be provided. Written consent must be obtained from family members if the declarant is proposing to disclose their family members’ private interests (see paragraph 57. for further information on the privacy provisions). 52. If written consent is not given and the Defence personnel is concerned that there is a conflict of interest, they should discuss the matter in general terms with their Group Head or Service Chief. Responsibility of Management 53 53. Group Heads, Service Chiefs and CEO DMO are responsible, on behalf of the Secretary and/or CDF, for ensuring that any actual, potential or perceived conflict of interest that is identified in a Declaration of interest is avoided or effectively managed. This means that Group Heads, Service Chiefs and CEO DMO will need to be sufficiently informed of the content of Declarations of Interest. 54. Group Heads, Service Chiefs and CEO DMO must identify Defence personnel occupying positions (other than SLG positions) who will be required to provide Declarations of Interest. Factors to be taken into account in identifying such Defence personnel include the sensitivity of the issue or the known interests of the Defence personnel involved and the level of decision making or advice provided by the Defence personnel. The reporting standards and process for these individuals must be managed by the relevant Group Head or Service Chief. 55. Group Heads, Service Chiefs and CEO DMO must bring any serious conflicts of interest to the attention of the Secretary and/or CDF, as appropriate. They are also responsible for ensuring the confidentiality and privacy of Declarations of Interest (see paragraph 57. for further information on this topic). 56. DSOM must: a. ensure that there is a Declaration of interest clause contained in the terms of engagement in relevant employment contracts with SLG Defence personnel; b. ensure that SLG Defence personnel, new SLG appointments and Defence personnel acting in SLG positions are aware of the reporting standards and the processes involved; c. store Declarations of Interest that have been considered by the Group Heads, Service Chiefs and CEO DMO, and if required, by the Secretary and CDF in a secure and confidential repository; and d. assist in this process by developing standard templates for Declarations of Interest and by providing advice or assistance to declarers. AL1 UNCONTROLLED IF PRINTED 9 DI(G) PERS 25–6 (Complete Revision) Responsibility for maintaining the confidentiality and privacy of Declarations of Interest 57. must: 57 The Secretary, CDF, Group Heads, Service Chiefs, CEO DMO, probity advisors and DSOM, a. ensure that all Declarations of Interest are collected and managed in strict compliance with the Information Privacy Principles contained in the Privacy Act 1988; b. assign a protective marking of STAFF–IN–CONFIDENCE to Declarations of Interest and handle declarations in accordance with the Defence Security Manual; c. dispose of Declarations of Interest in accordance with the requirements of the Archives Act 1983. 58. Any failure by Defence personnel to meet the required high standards of probity, protection and confidentiality in managing and handling Declarations of Interests, or the information contained in them, will be taken very seriously and may result in disciplinary or administrative action being taken against the person responsible for the failure. Any failure to comply with these requirements must be reported to the appropriate Group Head or Service Chief or CEO DMO and the situation must be managed to ensure that the interests of the declarant are protected. 59. To ensure their own privacy, Defence personnel providing Declarations of Interest are responsible for following the postal procedures set out by DSOM or their Group Head/Service Chief or CEO DMO. If the declarant is proposing to disclose the personal information of a third party, the declarant should first inform the third party of the proposed disclosure. Disclosing Declarations of Interest to third parties 60 60. Declarations of Interest or information contained in Declarations of Interest may be made available to the Minister for Defence (Minister) on request. The affected Defence personnel must be consulted if a request is received from the Minister. Such requests will be managed in accordance with relevant Commonwealth legislation. 61. Other requests for access to declarations of interest, such as parliamentary, court or Freedom of Information requests, will be handled in accordance with relevant Commonwealth legislation. IMPLEMENTATION 62 62. This policy cancels DI(G) PERS 25–3—Disclosure of Interests of Members of the Australian Defence Force. COMPLIANCE 63 63. All Defence Personnel must comply with this Instruction. 64. 1903. DI(G)s are issued jointly by the Secretary and the CDF under section 9A of the Defence Act 65. Australian Defence Force. This Instruction from the CDF constitutes a general order to Defence members for the purposes of the DFDA. Non-compliance may result in disciplinary action being taken in accordance with the DFDA. 66. APS. This Instruction is a lawful and reasonable direction to Defence Employees by the Secretary under subsection 13(5) of the Public Service Act 1999. Non-compliance may be referred to a delegate for investigation and possible sanction in accordance with the APS Code of Conduct. 67. Defence contract managers must include the requirement that External Service Providers must comply with this Instruction in the terms of the contract. Failure by an External Service Provider to comply with this Instruction may result in a breach of contract. PERS B/1/2011 29 MAR 2011 AL1 UNCONTROLLED IF PRINTED 10 RELATED INSTRUCTIONS/PUBLICATIONS/MANUALS 68. This Instruction is to be read in conjunction with the related documents shown in annex C. Annexes: A. Definitions B. Related Legislation, Policy and Publications C. Defence policies that cover some situations where conflicts of interest may occur AL1 68 UNCONTROLLED IF PRINTED ANNEX A TO DI(G) PERS 25–6 (Complete Revision) DEFINITIONS 1. A The following definitions apply to this Instruction: a. Benefit means a non-tangible item of value (eg a new job or promotion, preferential treatment, access to confidential information, hospitality etc) that one person or organisation confers on another. Benefit includes any advantage that can be conferred either officially or personally. A benefit also includes bribes, which are given with the intention of influencing an employee to take, or not to take, specific action. b. Defence means the Department of Defence which includes the Defence Materiel Organisation, and the Australian Defence Force (ADF). c. Defence civilian, as defined in section 3 of the Defence Force Discipline Act 1982 (DFDA), means a person (other than a Defence member) who: (1) (2) with the authority of an authorised officer as defined in the DFDA accompanies a part of the ADF that is: (a) outside Australia; or (b) on operations against the enemy; and has consented, in writing, to subject themselves to ADF discipline while so accompanying that part of the ADF. d. Defence employee, means a person employed in the Department of Defence under section 22 of the Public Service Act 1999. e. Defence member, as defined in section 3 of the DFDA, means: (1) a member of the Permanent Navy, the Regular Army or the Permanent Air Force; or (2) a member of the Reserves who: (a) is rendering continuous full-time service; or (b) is on duty or in uniform. f. Defence personnel for the purpose of this Instruction, includes all Defence members and Defence employees, Defence Locally Engaged Employees overseas, Defence civilians, and the equivalents from other organisations on exchange to Defence. g. External service providers for the purpose of this Instruction, includes contractors, consultants and external members of Defence boards and committees contracted by Defence. h. Probity advisor for the purpose of this Instruction, means a person who is employed to provide independent advice and assistance on the ethical behaviour in a particular process. PERS B/1/2011 29 MAR 2011 AL1 UNCONTROLLED IF PRINTED ANNEX B TO DI(G) PERS 25–6 (Complete Revision) RELATED LEGISLATION, POLICY AND PUBLICATIONS Source material B 1 Some of the material used in this Instruction has been sourced from: • • • APS Values and Code of Conduct in Practice: Guide to official conduct for APS employees and Agency Heads. Conflicts of Interest Policy Framework. Managing Conflicts of Interest in the Public Sector Guidelines. Legislation • • • • • • 2 Public Service Act 1999. Financial Management and Accountability Act 1997. Defence Force Discipline Act 1982. Archives Act 1983. Privacy Act 1988. Defence Act 1903. Defence Instructions • • • • • • • • • 3 Defence Instruction (General) (DI(G)) ADMIN 08–1—Public comment and dissemination of official information by Defence personnel. DI(G) ADMIN 10–6—Use of Defence telephone and computer resources. DI(G) ADMIN 45–2—The reporting and management of notifiable incidents. DI(G) FIN 12–1—The control of fraud in Defence and the recovery of public monies. DI(G) PERS 21–1—Political activities of Defence personnel. DI(G) PERS 25–2—Employment and voluntary activities of Australian Defence Force Members in off-duty hours. DI(G) PERS 25–4—Notification of Post Separation Employment. DI(G) PERS 25–5—Employment of immediate family members in the same chain of command and/or working environment. DI(G) PERS 45–5—Defence Whistleblower Scheme. Defence Chief Executive’s Instructions • 4 http://intranet.defence.gov.au/find/policies/FINMAN5/index.html. Defence Materiel Organisation Instructions • • • 5 Defence Materiel Instruction (Human Resources) (DMI (HR)) 02–1–007—Dealing with Conflict of Interest in the Workplace. DMI (HR) 02–1–006—Post-Separation Employment Policy. DMI (Finance) 01–0–033—Acceptance of Gifts and/or Benefits by DMO Officials. Defence Manuals • • • • 6 Defence Financial Management Manual. Defence Procurement Policy Manual. Defence Security Manual. Defence Workplace Relations Manual. PERS B/1/2011 29 MAR 2011 AL1 UNCONTROLLED IF PRINTED ANNEX C TO DI(G) PERS 25–6 (Complete Revision) DEFENCE POLICIES THAT COVER SOME SITUATIONS WHERE CONFLICTS OF INTEREST MAY OCCUR Offers of gifts, benefits or hospitality • • • • • 1 Defence Chief Executive’s Instruction (CEI) 6.2—Receiving and Gifting Gifts. Financial Management Manual (FINMAN 5), chapter 6.2—‘Receiving and Gifting Gifts’. Defence Workplace Relations Manual (DWRM), chapter 11, part 5—‘Acceptance of Gifts and Other Benefits’. Defence Materiel Organisation (DMO) CEI 6.8—Receiving and Accepting Gifts and Benefits. Defence Materiel Instruction (DMI) (Finance) 01–0–033—Acceptance of Gifts and/or Benefits by DMO Officials. Outside employment • • 2 Defence Instruction (General) (DI(G)) PERS 25–2—Employment and voluntary activities of Australian Defence Force Members in off-duty hours. DWRM, Chapter 7, part 5—‘Outside Work’. Post separation employment • • • 3 DI(G) PERS 25–4—Notification of Post Separation Employment. DWRM, chapter 6, part 3, section 6—‘Post Separation Employment’. DMI (Human Resource) 02–1–006—Post-Separation Employment Policy. Volunteer or unpaid work situations • • 4 DI(G) PERS 25–2—Employment and voluntary activities of Australian Defence Force Members in off-duty hours. DWRM, chapter 7, part 5, section 3—‘Unpaid Outside Work’. Use of Commonwealth facilities and equipment • • • 7 DI(G) ADMIN 08–1—Public comment and dissemination of official information by Defence personnel. Defence Security Manual, part 2, chapter 30—‘Classification and Protection of Official Information’. Public comment • • 8 DI(G) ADMIN 08–1—Public comment and dissemination of official information by Defence personnel. DWRM, chapter 11, part 7—‘Defence Speakers’. Political participation • • 9 DI(G) PERS 21–1—Political activities of Defence personnel. DWRM, chapter 7, part 5, section 3. Sponsorship • • 6 DI(G) PERS 25–5—Employment of immediate family members in the same chain of command and/or working environment. Access to official information • 5 DI(G) ADMIN 10–6—Use of Defence telephone and computer resources. CEI 2.3—Defence Credit Cards. Personal and family relationships within the workplace or with contractors • C 10 CEI 2.12—Receiving and Providing Sponsorship. FINMAN 5, chapter 2.12—‘Receiving and Providing Sponsorship’. PERS B/1/2011 29 MAR 2011 AL1 UNCONTROLLED IF PRINTED C–2 Employment decisions • 11 DWRM, chapter 5, part 1, section 1—‘Legal context, merit and employment decisions’. Procurement decisions • • 12 Defence Procurement Policy Manual. Departmental Procurement Policy Instruction 23/2010—Managing Potential Ministerial Conflicts of Interest. AL1