CODE 1362
PG-41
EXEMPT
TECHNICAL SERVICES MANAGER
(Information Technology)
Must have the physical, developmental and mental ability to perform job tasks, work
efforts, responsibilities and duties of the job illustrated. The job description herein
provides for the range of duties to be performed for this position. It is not intended to
reflect all duties that are required within this position.
MAJOR FUNCTION
Responsible for managing the Technical Services section within the County Information
Technology (IT) Division. Technical Services includes traditional Client Server/Network, PC
Desktop Support, Telecommunications/Telephones, Service Desk and Data Center operations.
Responsible for planning, directing/coordinating, and overseeing quality control, cost
effectiveness and timely production efforts including systems installation/support, capacity
planning, strategic planning, budget, and vendor coordination. Users include, but are not limited to
the Polk County Board of County Commissioners, and limited support for the Clerk of the Courts,
Judiciary, Supervisor of Elections, Property Appraiser, Tax Collector, and Sheriff's Office.
ILLUSTRATIVE DUTIES
Personnel Management Responsible for acting on or making recommendations to the IT
Director on assigned personnel management needs and requirements (i.e.: personnel
administrative matters/functions, employee performance appraisals, resolution and/or follow-up
necessary regarding employee issues , complaints and job related inquiries, etc.). Responsible for
staffs’ adherence to established Polk County BoCC and IT standards and policies.
Project Management Responsible to coordinate efforts between all Technical Support sections
and staff. Oversees the Technical Services sections work assignments to ensure efficiency,
productivity, quality supervision and monitoring of various work projects to ensure timely
completion and implementation. Interfaces with the Applications Manager for equipment,
licensing, and project needs from the Applications, Web, Oracle, Records and GIS sections as
required. Oversees Technical Services staff resources responding to users with creative and
effective solutions to meet service needs and requirements incorporating new or existing
technologies and solutions. Attends, plans, schedules, assists and/or conducts training sessions as
required.
Technical Skills Responsible to comprehend and communicate technical requirements to staff,
users, and management to solve problems and make recommendations for the county wide Client
Server/Network, PC Desktop Support, Telecommunications/Telephones, Service Desk, and Data
Center needs. Technical duties include skills to plan, develop, maintain, and implement technical
projects including long term and short term goals and utilize annual budgets to maximize the
county’s investments. Coordinates all allocations of changes to hardware, system software and
network resources. Responsible for providing and ensuring comprehensive system security on all
platforms. Must be able to understand and effectively evaluate software, hardware, network
CODE 1362
PG-41
EXEMPT
TECHNICAL SERVICES MANAGER
(Information Technology)
(Continued)
ILLUSTRATIVE DUTIES (continued)
Technical Skills (Cont’d) installation, monitoring and tuning; evaluation and incorporation of
specialized systems software; coordination of system capacity planning efforts; provides technical
assistance to internal staff and users; and ensures system integrity and availability.
Written and Oral Communications Confers in writing and/or orally with division directors,
staff, users, vendors, and the IT Director to convey information, conduct feasibility studies,
provide cost estimates, prepare system development plans and schedules, and to identify and/or
understand users needs to develop systems and install technology.
Administrative
The Technical Services Manager may represent the BoCC on internal and
external technical matters relating to their section. Responsible for planning, arranging means to
accomplish a purpose, goal, method or small scale actions serving a larger purpose/goal.
Researches, evaluates, recommends, documents and monitors budget impacts of Technical
Services needs/requirements for personnel staffing, equipment/supplies and other resource
enhancements and/or user needs/requirements. Assists the IT Director in budget
recommendations, preparation and monitoring of expenditures. Responsible for recommending
and developing short and long range user goals, and researching technical/administrative concerns
and requirements for the IT Director. Evaluates existing divisional technical support procedures
and makes recommendations for revision of existing and acquisition of new application
software/technologies to implement ongoing improvements.
Performs related duties as required.
KNOWLEDGE, ABILITIES AND SKILLS
Knowledge of technical support systems, telecommunications, management, and project control.
Knowledge of business and administrative principles, practices, methods and techniques.
Knowledge of the use, application and operations of software and systems and equipment utilized
within the Polk County BoCC IT operation.
Knowledge of computerized network, personal computers, Telecommunications, and Service
Desk support.
Knowledge of the principles of system documentation and vendor productivity tools.
Ability to recognize incorrect information or work and take remedial actions independently.
Ability to plan, assign, train, coordinate and supervise the work of others. Ability to use good
judgment in administrative and personnel situations/matters and make independent decisions.
Ability to research, investigate, experiment, detect, inspect, verify, recognize, and recommend
solutions. Ability to work as part of a team. Ability to maintain an effective working relationship
with employees, users, officials and other divisions. Ability to communicate effectively both
orally and in writing.
CODE 1362
PG-41
EXEMPT
TECHNICAL SERVICES MANAGER
(Information Technology)
(Continued)
KNOWLEDGE, ABILITIES AND SKILLS (continued)
Must have the ability to see, talk, write, and occasionally lift over 25 pounds. Ability to sit for
long periods of time. Ability to concentrate on detail and sequential work tasks. Ability to
ambulate independently and drive. Ability to speak in a manner that can be understood.
MINIMUM QUALIFICATIONS
Graduate of an accredited four (4) year college or university and have a minimum of six (6) years
of technical experience with emphasis on large voice and data network support,
telecommunications, and personal computers, including three (3) years of experience as a
supervisor or manager of information technology professionals.
Must have a valid driver's license and be able to secure a valid Florida driver's license at the time of
employment within this classification.
A comparable amount of training and experience may be substituted for the minimum
qualifications.
For HR use only
REV. 5: 4/8/13 sh