SALTO BASIC TROUBLESHOOTING GUIDE FOR STAND-ALONE ESCUTCHEONS
Salto Basic Troubleshooting Guide for Stand-Alone Escutcheons
Main components to take into account
MAIN COMPONENTS
ENCODER
LED
READER
PPD
CONECTOR
Power Supply
Cable
Serial RS232
Encoder
Port Serial
Encoder
USB Encoder
Ethernet Encoder
PPD
PPD
Connector
Salto Basic Troubleshooting Guide for Stand-Alone Escutcheons
Symptom Proximity reader(XS4)
No reaction from the lock when
presenting the card
Signal meaning / Possible cause
Actions proposed
Open the door with the PPD using the emergency opening menu
and replace the battery. Update the lock with the PPD after
replacing the batteries.
Dead batteries
Very, Low battery life
Invalid access
The user doesn't have access to
the door or Zone
1.
Read the key and check if it has access to that door during
the attempted time frame.
Lock may require an update using
the portable programmer
2.
If access permissions are correct and key has been updated,
update the lock using the PPD
1.
2.
3.
Use a key with Privacy-override enabled
Grant the user Privacy override
Possible lock installation error
Solid Red LED with multiple beeping
tones
LED flashes 5 times along with
multiple beeping tones
Key rejection due to PrivacyDeadbolt being engaged
The user does not have permission
to override the deadbolt
Solid Green LED with single beep
Door is unlocked, enter
1.
2.
3.
Red LED and beep
*occurs between 6 – 20 seconds
AFTER door has been unlocked
Door is re-locking
Present again the card to open the door
Door is in office modepassage mode (OPEN)
The door is already opened as has been set on office mode.
(temporarily opened)
1.
2.
Green led blinking three times with
beeping tones
3.
Valid key used
Opened with the PPD
Opened remotely from network Turn the lever to open the door
computer (only for on-line
control units)
An authorized user has placed
the lock in office mode by
using his/her card
The lock has been placed in
an “automatic opening” mode
by way of time zone setting.
When the authorized user set
the escutcheon on the office
mode pulling down the lever
and presenting the key
In case it is necessary to cancel the office mode pull down the
internal lever and present the card to the reader. *card user
MUST have valid permissions
check the privileges of that user as may not have office mode
privileges
Green LED with Immediate Red Led
along with beeping tones
End of office mode.
Lock has returned to Standard
mode requiring a valid card for
access.
An authorized user has ended the
free passage Office mode by
presenting a valid card with the
correct permissions.
•
This is accomplished by
holding down the internal
handle and presenting the
authorized keycard.
The office mode has been disabled.
If there is an issue, check the mode of the door setting located in
the Salto software.
Check the door opening mode as may be on the toogle mode
Red LED flashing 4-times followed by
1-green flash and beeping tones
Low Batteries
It is necessary to replace the
battery and update the lock
The lock is warning the battery is very low. Please inform
maintenance to change batteries and update the lock using the
PPD.
Fast blinking Orange/Yellow LED
Reading process
This occurs with slow RFID
keycards
The data exchange process is occurring. Keep the card on the
reader until the led turns green or red.
3-intervals of orange/yellow LED
followed by 1-Red LED flash
Card not correctly read:
(key removed before the
reading process has been
properly finished)
Try again keeping the card on the
reader
Please place the card properly against the reader and wait until
the LED stops flashing.
Very short Red LED blink
Card removed too fast before
reading process completed.
Place the card on the reader until
the LED stops flashing.
Try to access the door again.
Delayed or Slow red LED
Not an authorized Salto card
format.
Possible aftermarket key card or
from a third party vendor not
certified by Salto.
Contact Salto technical support
Troubleshooting Wall Reader Hotspot
*some actions from the table above will apply here
Salto Basic Troubleshooting Guide for Wall Reader/Hotspots
Symptom Proximity reader(XS4)
No reaction from the lock when
presenting the card
Signal meaning / Possible cause/reasons
1.
2.
3.
The wall reader is not powered on
Possible incorrect wiring
Not a valid Salto card format
No power to the unit
•
Solid Red LED with
multiple beeping tones
Invalid access
•
The user doesn't have
access to the door or Zone
The user card has not
been updated or
performed correctly
Actions proposed
1.
2.
3.
Check the power circuit
Check the wiring inside the power supply unit
Try another valid card
1.
Read the key and check if it has access to the
door during for the current time frame.
If access permissions are correct and key has
been updated, update the wall reader from the
software.
The unit is not communicating properly to the
server
Card Expired
2.
3.
4.
Flashing Blue LED
Key is being updated
DO NOT REMOVE THE KEY FROM THE
READER until the LED stops flashing.
Very important.
Immediate Blue flashing
LED followed by Red LED
Card has not been read properly:
(key removed before the reading
process has been properly finished)
Try again keeping the card on the reader
until the LED stops flashing
Door left is ajar
Close the door
No card action- Red LED
and continuous beep
After the normal signal
there is a one solid blue
LED accompanied by a
long tone
The format change for the
Card must be updated from a Salto
There has been a format change to the
user’s card can't be updated at Workstation using the encoder. (login and
user’s profile.
the wall reader/hotspot
press F9 key)