NZQF NQ Ref
0994
Version
6
Page 1 of 9
National Certificate in Retail (Level 3) with optional strands in Bicycle
Sales and Servicing, Garden Retail, Visual Merchandising, Delicatessen,
and Produce
Level
3
Credits
60
This qualification is expiring. The last date to meet the requirements is 31 December
2014.
Purpose
This is an intermediate/supervisory level qualification for people who are working or
intending to work in the retail industry. This qualification will be completed in the
workplace or through the combination of the workplace and an education provider.
The qualification contains core compulsory and core elective sections, which recognise
that the holder has skills and knowledge relating to staff, customers, products,
communication, and administration in a retail environment. The elective allows trainees,
employers, and/or providers, the flexibility to tailor programmes to meet individual skill
needs that reflect the diverse roles in the retail industry. People who achieve this
qualification also have the ability to undertake a range of retail tasks at a supervisory level.
The optional strands recognise that the holder has specialised skills and knowledge in
Bicycle Sales and Servicing, Garden Retail, Visual Merchandising, Delicatessen, or
Produce, enabling the qualification to be tailored to meet the particular situation in different
types of retailing.
This qualification builds on the National Certificate in Retail (Level 2) [Ref: 0993] and may
also lead to the National Certificate in Retail (Level 4) [Ref: 0995].
Special Notes
People already in the workforce may have demonstrated competence in the outcomes
specified in individual unit standards of this qualification. These candidates should seek
recognition of their current competence wherever it is relevant to this qualification.
Application for recognition of prior learning (RPL) or recognition of current competency
(RCC) should be made to ServiceIQ.
Recognition of current competency must be carried out by accredited providers or
registered workplace assessors in accordance with NZQA guidelines.
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013
NZQF NQ Ref
0994
Version
6
Page 2 of 9
Credit Range
Level 2 credits
Level 3 credits or above
Minimum totals
Qualification total
Qualification total with strand
National Certificate in Retail
Core
Core Elective
Compulsory
12
0-8
16
24-32
28
32
60
Bicycle Sales
and Servicing
Optional Strand
18
26
44
104
Level 2 credits
Level 3 credits or above
Minimum totals
Qualification total with strand
Garden Retail Optional
Strand
3
60
63
123
Visual Merchandising
Optional Strand
6
14
20
80
Level 2 credits
Level 3 credits or above
Minimum totals
Qualification total with strand
Delicatessen Optional
Strand
28
22
50
110
Produce Optional
Strand
34
18
52
112
Requirements for Award of Qualification
• Core Compulsory standards
• Core Elective – A minimum of 32 credits as specified
The following strands are optional
• Bicycle Sales and Servicing Optional Strand
• Garden Retail Optional Strand
• Visual Merchandising Optional Strand
• Delicatessen Optional Strand
• Produce Optional Strand
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013
NZQF NQ Ref
0994
Version
6
Page 3 of 9
Requirements for Award of Qualification
Award of NZQF National Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications
Authority (NZQA) website: http://www.nzqa.govt.nz/qualifications-standards/standards/standards-exclusionlist/.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Detailed Requirements
Core Compulsory
The following standards are required
Health > Occupational Health and Safety > Occupational Health and Safety Practice
ID
Title
Level
Credit
17593
Apply safe work practices in the workplace
2
Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
4
Credit
9705
Give and respond to feedback on performance
3
3
11097
Listen to gain information in an interactive situation
3
3
Service Sector > Retail, Distribution, and Sales > Retail and Distribution Core Skills
ID
Title
Level
Credit
11968
Maintain and integrate knowledge of legislation
applicable to sale of goods and services
2
Service Sector > Retail, Distribution, and Sales > Sales Transactions
ID
Title
Level
11831
Apply skills and qualities of a salesperson in a retail or
distribution environment
Service Sector > Retail, Distribution, and Sales > Stock Control
ID
Title
406
Maintain and take care of stock
ServiceIQ
SSB Code 9068
4
Credit
3
6
Level
Credit
2
4
© New Zealand Qualifications Authority 2013
NZQF NQ Ref
0994
Version
6
Page 4 of 9
Service Sector > Service Sector Skills > Service Sector - Core Skills
ID
Title
Level
11818
Enhance work practices by the application of product
and/or service knowledge
3
Credit
4
Core Elective
A minimum of 32 credits
• Of which a minimum of 24 credits at Level 3 or above
Education > Adult Education and Training > Delivery of Adult Education and Training
ID
Title
Level
Credit
7106
Provide guidance for individual adult trainees
4
5
7108
Deliver on-job training to adults
4
8
Education > Generic Education and Training > Assessment of Learning
ID
Title
Level
Credit
4098
Use standards to assess candidate performance
4
5
18203
Verify evidence for assessment for candidate
4
3
Field
Subfield
Domain
Business
Business Administration
Humanities
Communication Skills
Service Sector
Retail, Distribution, and
Sales
Business Administration
Services
Interpersonal
Communications
Any
Bicycle Sales and Servicing Optional Strand
The following standards are required
Service Sector > Retail, Distribution, and Sales > Bicycle Sales and Servicing
ID
Title
Level
Credit
20182
Use equipment in a bicycle workshop
2
3
20183
Assemble bicycles
2
6
20184
Adjust bicycles and fit accessories
2
3
20185
3
12
20186
Identify and carry out repairs needed in bicycle
components
Demonstrate knowledge for bicycle repairs
2
6
20698
Repair bicycle components
3
14
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013
NZQF NQ Ref
0994
Version
6
Page 5 of 9
Garden Retail Optional Strand
The following standards are required
Service Sector > Retail, Distribution, and Sales > Garden Retail
ID
Title
3146
3147
3148
3149
22161
22162
22163
22164
Prepare and maintain long-term plant display
environments in garden retail
Give customers information on plant health products,
gardening aids, and garden décor and structures
Assist customers with selection of plants, planting
layouts, and interpretation of planting plans
Demonstrate knowledge of the structure, nature and
requirements of the garden retail industry
Demonstrate knowledge of merchandising plants and
products in garden retail
Apply merchandising principles and techniques to
plants in garden retail
Apply merchandising principles and techniques to
garden care products and aids in garden retail
Apply merchandising principles and techniques to
garden décor products in garden retail
Level
Credit
3
5
3
12
4
15
2
3
3
8
3
10
3
5
3
5
Level
Credit
2
6
Visual Merchandising Optional Strand
The following standards are required
Arts and Crafts > Visual Arts > Craft, Art, and Design Practices
ID
Title
11446
Explore relationship among surface, material, and form
qualities in craft, art, and design practice
Service Sector > Retail, Distribution, and Sales > Merchandising and Marketing
ID
Title
Level
Credit
67
420
422
22013
Produce and distribute promotional materials in a retail
or distribution environment
Create window displays in a retail or distribution
environment
Create in-store displays in a retail or distribution
environment
Create and maintain materials for presentation of
products
4
4
3
3
3
3
3
4
Delicatessen Optional Strand
The following standards are required
Service Sector > Retail, Distribution, and Sales > Retail Delicatessen
ID
Title
Level
11998
Prepare and present delicatessen products for sale
ServiceIQ
SSB Code 9068
2
Credit
3
© New Zealand Qualifications Authority 2013
NZQF NQ Ref
0994
Version
6
Page 6 of 9
ID
Title
Level
Credit
15962
Demonstrate knowledge of characteristics and uses of
delicatessen products
Demonstrate knowledge of handling and storage of
delicatessen products
Demonstrate specialist knowledge of dairy products in a
delicatessen
Demonstrate specialist knowledge of bacon, ham, and
smallgoods in a delicatessen
Demonstrate specialist knowledge of ethnic and health
foods in a delicatessen
Set up and maintain delicatessen cabinets
2
8
2
5
4
6
4
6
4
6
2
4
Set up and maintain delicatessen merchandising
displays for pre-packaged products
Provide customer service in a delicatessen
2
4
2
4
Prepare and present processed meats for sale in a
delicatessen
3
4
Level
Credit
2
2
15952
Prepare and present fresh fruit and vegetable products
for sale
Present retail produce for sale
2
3
15953
Refresh retail produce
2
3
15954
Demonstrate knowledge of retail produce
2
6
15955
2
6
2
4
15957
Demonstrate knowledge of handling and storage of
retail produce
Set up and maintain retail produce merchandising
displays
Weigh, pack, and label retail produce
2
4
15958
Store retail produce
2
6
15959
Demonstrate specialist knowledge of greens for retail
sale
Demonstrate specialist knowledge of fruit for retail sale
4
6
4
6
Demonstrate specialist knowledge of vegetables for
retail sale
4
6
15963
15964
15965
15966
15968
15969
15970
15971
Produce Optional Strand
The following standards are required
Service Sector > Retail, Distribution, and Sales > Retail Produce
ID
Title
11996
15956
21205
21206
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013
NZQF NQ Ref
0994
Version
6
Page 7 of 9
Transition Arrangements
Version 6
Version 6 was republished to correct the last date for assessment for versions 5 and 6 to
31 December 2014.
Version 6 was issued to indicate that this qualification is expiring. This qualification has
been replaced by the National Certificate in Retail (Level 3) [Ref: 1689].
For detailed information see Review Summaries on the NZQA website.
Previous versions of the qualification
Version 5 was revised to increase the flexibility of the elective section. Changes to
structure and content included: expanding the Core Elective to include all credits in the
Business Administration Services and Interpersonal Communications domains and the
Retail, Distribution, and Sales subfield; including standards 4098, and 18203; and reducing
credit value of standard 15954 in the Produce Strand from 8 to 6.
This qualification contains standards that replace earlier standards. For the purposes of
this qualification, people who have gained credit for the expiring standards are exempt
from the requirement to gain credit for the replacement standards – see table below.
Credit for
Exempt from
66
67
9706
9694
People who have gained credit for standards in the expiring classifications listed in the
table below may continue to use those credits to meet the qualification requirements.
Credits for standards in
Service Sector > Storekeeping and
Warehousing
Service Sector > Distribution
Count towards qualification
requirements where the following is
specified
Service Sector > Retail Distribution and
Sales
Service Sector > Retail Distribution and
Sales
Version 4 was issued following the addition of the Garden Retail strand following the
transfer of standard setting responsibility for Garden Retail from Horticulture Industry
Training Organisation to ServiceIQ. The National Certificate in Horticulture (Plant and
Garden Supply Retailing) (Level 4) [Ref 0085] was reviewed and designated expiring as it
no longer met the needs of industry. It was decided the target group required a Retail
qualification and that adding an optional strand in Garden Retail to this qualification would
be more appropriate for the sector. Any person working towards the National Certificate
Horticulture (Plant and Garden Supply Retailing) (Level 4) [Ref: 0085] may either complete
the requirements for that qualification by 31 December 2008 or transfer to this
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013
NZQF NQ Ref
0994
Version
6
Page 8 of 9
qualification. Changes to structure and content included: addition of Garden Retail strand;
removal of standards 67, 420, 422, and 22013 from the Core Elective as were included in
the optional strand for Visual Merchandising; updating titles, credits and classifications of
reviewed standards; replacing expiring standards 9706 and 55 with standards 9694 and 66
respectively; and reducing credit total for the optional Produce strand from 114 to 112.
Version 3 was issued following a review. Changes to structure and content included:
change to title to reflect the introduction of optional strands; Elective 1 was removed and
Elective 2 was renamed Core Elective; two Core Generic standards were removed and a
wider choice of retail standards were added; standards 1312, 11939, 11968, and 376 were
moved from the Core Compulsory to the Core Elective; standards 17593 and 11097 were
moved from the Core Elective to the Core Compulsory; the minimum total credits for the
qualification decreased from 67 to 60.
Version 2 of this qualification was issued following a revision to increase its flexibility.
Version 1 of this qualification replaced the National Certificate in Retail and Wholesale
(Level 3) with strands in Retail and Warehouse [Ref: 0383]. The transition arrangements
for that qualification expired in December 2005.
NZQF National Qualification Registration Information
Process
Registration
Revision
Review
Review
Revision
Review
Republished
Version
1
2
3
4
5
6
6
Date
December 2002
December 2003
June 2006
May 2007
December 2007
July 2011
January 2012
Last Date for Assessment
December 2008
December 2008
December 2010
December 2010
December 2014
December 2014
December 2014
Standard Setting Body
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
Fax
Email
Website
0800 863 693
04 817 5399
qualifications@serviceiq.org.nz
http://www.serviceiq.org.nz/
Other standard setting bodies whose standards are included in the
qualification
NZQA
New Zealand Industry Training Organisation
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013
NZQF NQ Ref
0994
Version
6
Page 9 of 9
Certification
This certificate will display the logos of NZQA, ServiceIQ and the organisation that has
been granted consent to assess against standards that meet the requirements of the
qualification (accredited).
Classification
This qualification is classified according to the classification system listed on the Directory
of Assessment Standards (DAS) and the New Zealand Standard Classification of
Education (NZSCED) system as specified below.
DAS Classification
NZSCED
Code
Description
Code
Description
408
Service Sector > Retail,
Distribution, and Sales
080501
Management and Commerce >
Sales and Marketing > Sales
Quality Management Systems
Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality
Assurance Body before they can register credits from assessment against standards. Organisation with
consent to assess and Industry Training Organisations assessing against standards must engage with the
moderation system that applies to those standards. Consent to assess requirements and the moderation
system are outlined in the associated Consent and Moderation Requirements (CMR) for each standard.
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013