NQF Ref
0555
Version
6
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National Certificate in Hospitality (Food and Beverage Service) (Level 2)
with strands in Counter Food Service, Takeaway Food Service, Table
Food Service, Buffet Food Service, and Beverage Service
Level
2
Credits
49-51 depending on strand
This qualification is expiring. The last date to meet the requirements is 31 December
2014.
Purpose
This qualification recognises people who have the competence, knowledge and skills
required to work in a food and beverage service role under close supervision in a
commercial hospitality environment. The qualification comprises a core compulsory
section, and specialist strands. People will complete one or more strands in counter food
service, takeaway food service, table food service, buffet food service, and beverage
service, depending upon the type of hospitality establishment they are employed in. The
elective section enables candidates to include unit standards from other relevant
hospitality domains that may support their job roles.
The qualification will be awarded to people who are able to demonstrate the skills and
knowledge necessary to work in a food and beverage service role, including preparation
for service, serving food to customers, interacting with customers, safe food handling
practices and compliance with health and safety legislation. The holder will also
demonstrate a range of interpersonal, personal presentation, numeracy, literacy and
teamwork skills required by workers in a commercial food and beverage service
environment.
This qualification can lead on from the National Certificate in Hospitality (Foundation Skills)
[Ref: 0587] or the National Certificate in Hospitality (Entry Skills) [Ref: 1257] and can lead
onto the National Certificate in Hospitality (Food and Beverage Service) (Level 3) with
strands in Food Service, Barista, Beverage Service, Bar Service, Wine Service, and
Functions Service [Ref: 0556].
Credit Range
Level 1 credits
Level 2 or above credits
Minimum totals
ServiceIQ
SSB Code 9068
Core Compulsory
8
28
36
Core Elective
0-3
5-8
8
© New Zealand Qualifications Authority 2013
NQF Ref
0555
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Level 1 credits
Level 2 credits
Level 3 or credits
Minimum totals
Minimum total with strand
Counter Food
Service
2
3
5
49
Level 1 credits
Level 2 credits
Level 3 or credits
Minimum totals
Minimum total with strand
Buffet Food Service
6
6
50
Page 2 of 8
Takeaway Food
Service
2
4
6
50
Table Food
Service
7
7
51
Beverage Service
2
4
6
50
Requirements for Award of Qualification
Award of NQF Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided in section 7 of the New Zealand
Qualifications Authority (NZQA) Rules and Procedures publications available at
http://www.nzqa.govt.nz/ncea/acrp/index.html.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
• A minimum of 40 credits at Level 2 or above
• Core Compulsory standards
• Core Elective – A minimum of 8 credits as specified
One of the following strands is required
• Counter Food Service Strand
• Takeaway Food Service Strand
• Table Food Service Strand
• Buffet Food Service Strand
• Beverage Service Strand
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013
NQF Ref
0555
Version
6
Page 3 of 8
Detailed Requirements
Core Compulsory
The following standards are required
Core Generic > Core Generic > Work and Study Skills
ID
Title
1978
Identify basic employment rights and responsibilities,
and sources of information and assistance
Level
Credit
1
2
Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
9677
Participate in a group/team which has an objective(s)
Humanities > Communication Skills > Reading
ID
Title
2977
Read texts for practical purposes
Service Sector > Hospitality > Food and Beverage Service
ID
Title
14425
Prepare and serve hot and cold non-alcoholic drinks in
a commercial hospitality environment
Service Sector > Hospitality > Food Safety
ID
Title
Credit
2
3
Level
Credit
1
4
Level
Credit
2
2
Level
Credit
167
Practise food safety methods in a food business
2
4
20666
Demonstrate a basic knowledge of contamination
hazards and control methods used in a food business
2
2
Level
Credit
2
2
3
2
3
2
2
3
2
2
2
4
Service Sector > Hospitality > Hospitality Operations
ID
Title
14462
14464
14465
14466
14469
21854
Maintain personal presentation and greet customers in
the hospitality industry
Deal with customer complaints in the hospitality
industry
Maintain a safe and secure environment for people in
the hospitality industry
Demonstrate knowledge of procedures to protect
people and property in the hospitality industry
Provide customers with information about an
establishment in the hospitality industry
Demonstrate knowledge of providing positive hospitality
customer experiences
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013
NQF Ref
0555
Version
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Service Sector > Service Sector Skills > Service Sector - Core Skills
ID
Title
Level
Credit
64
Perform calculations for the workplace
1
2
377
Work in a diverse workplace
2
2
Core Elective
A minimum of 8 credits
Field
Subfield
Domain
Service Sector
Hospitality
Any
Counter Food Service Strand
The following standards are required
Service Sector > Hospitality > Food and Beverage Service
ID
Title
14440
14441
Prepare and clear areas for counter food service in a
commercial hospitality environment
Provide counter food and beverage service in a
commercial hospitality environment
Level
Credit
2
2
3
3
Level
Credit
3
4
2
2
Level
Credit
2
3
2
4
Takeaway Food Service Strand
The following standards are required
Service Sector > Hospitality > Food and Beverage Service
ID
Title
14442
14443
Provide takeaway food service in a commercial
hospitality environment
Pack food and beverage orders for takeaway in a
commercial hospitality environment
Table Food Service Strand
The following standards are required
Service Sector > Hospitality > Food and Beverage Service
ID
Title
14434
14436
Prepare and clear areas for table service in a
commercial hospitality environment
Provide basic table service in a commercial hospitality
environment
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013
NQF Ref
0555
Version
6
Page 5 of 8
Buffet Food Service Strand
The following standards are required
Service Sector > Hospitality > Food and Beverage Service
ID
Title
14434
14439
Prepare and clear areas for table service in a
commercial hospitality environment
Provide buffet service in a commercial hospitality
environment
Level
Credit
2
3
2
3
Level
Credit
3
2
3
2
1
2
Beverage Service Strand
The following standards are required
Service Sector > Hospitality > Food and Beverage Service
ID
Title
4645
14422
15904
Maintain a responsible drinking environment as a
server in a licenced commercial environment
Provide a beverage service to tables in a licenced
commercial environment
Demonstrate a basic knowledge of alcoholic beverages
and beverage service equipment
Transition Arrangements
Version 6
Version 6 was republished to extend the expiry date from 31 December 2012 to 31
December 2014.
Version 5 was originally issued to indicate that this qualification is expiring.
For detailed information see Review Summaries on the NZQA website.
Previous versions of the qualification
Version 5 was issued following review.
Changes to structure and content
• Purpose statement amended.
• Standards’ titles, levels and credits updated to reflect the outcome of the standards’
review.
• Standard 1979 substituted with 1978, and standards 2977, 20666 and 21854 added to
the core compulsory section.
• Standard 14421 removed from, and standards 14422 and 15904 added to, the
Beverage Service Strand.
• Core compulsory credits increased from 31 to 36.
• Total credits changed from 51 to 49-51 depending on the strand.
• Core elective credits reduced from 15 to 8, and now limited to the Hospitality subfield,
as the Interpersonal Communications domain has been removed.
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013
NQF Ref
0555
Version
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People currently working towards an earlier version of this qualification may either
complete the requirements of that version or transfer to version 5.
This qualification contains standards that replace earlier standards. For the purposes of
this qualification, people who have gained credit for the expiring standards are exempt
from the requirement to gain credit for the replacement standards – see table below.
Credit for
Exempt from
1979
1978
1300
9677
Version 4 was issued in 2003 to make some changes to the qualification content including:
addition of the domain of interpersonal communications to the elective section; removal of
unit standard 14468; balance of credits requirement increased from 7-9 to 13-15.
Version 3 was issued in 2001 to make some changes to the qualification content including:
extending the scope of the elective section to the subfield of Hospitality.
Version 2 was issued in 2000 to make some changes to the qualification content including:
removal of standard 14468 from the core compulsory section.
Version 1 was registered in November 1998.
NQF Registration Information
Process
Registration
Review
Revision
Revision
Review
Review
Republished
Version
1
2
3
4
5
6
6
Date
November 1998
October 2000
September 2001
January 2003
September 2006
May 2010
June 2012
Last Date for Assessment
December 2008
December 2008
December 2008
December 2008
December 2012
December 2014
December 2014
Standard Setting Body
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
Fax
Email
Website
ServiceIQ
SSB Code 9068
0800 863 693
04 817 5399
qualifications@serviceiq.org.nz
http://www.serviceiq.org.nz/
© New Zealand Qualifications Authority 2013
NQF Ref
0555
Version
6
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Other standard setting bodies whose standards are included in the
qualification
NZQA
Certification
This certificate will display the logos of NZQA, ServiceIQ and the accredited organisation.
Classification
This qualification is classified according to the NQF classification system and the
New Zealand Standard Classification of Education (NZSCED) system as specified below.
NQF Classification
NZSCED
Code
Description
Code
Description
310
Service Sector > Hospitality
110103
Food, Hospitality and Personal
Services > Food and Hospitality
> Food and Beverage Service
Quality Management Systems
Providers and Industry Training Organisations must be accredited by a recognised Quality Assurance Body
before they can register credits from assessment against standards. Accredited providers and Industry
Training Organisations assessing against standards must engage with the moderation system that applies to
those standards. Accreditation requirements and the moderation system are outlined in the associated
Accreditation and Moderation Action Plan (AMAP) for each standard.
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013
NQF Ref
0555
Version
6
Page 8 of 8
Prerequisite Diagram
Minimum age requirement as
per current Sale of Liquor
legislation
4645
14422
Level 3
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013