Petroleum Development Oman L.L.C. PR-1243B Emergency Procedures part III: Volume 12 Medical Emergency Response Manual Part II: Site Specific MER Procedures User Note: The requirements of this document are mandatory. Non-compliance shall only be authorised by the Document Owner or his Delegate through STEP-OUT approval. A controlled copy of the current version of this document is on PDO's EDMS. Before making reference to this document, it is the user's responsibility to ensure that any hard copy, or electronic copy, is current. For assistance, contact the Document Custodian or the Document Controller. Users are encouraged to participate in the ongoing improvement of this document by providing constructive feedback. Please familiarise yourself with the Document Security Classification Definitions They also apply to this Document! This page was intentionally left blank I Document Authorization II Revision History Chapter No. All Section No. All Description Date Initials First Version of the Procedure March 2007 NA Reference Indicator MCO11N III Scheduled Local Review & Update of Site Specific MER Manual for Site Name Date of Review Medic & Update Signature Site Manager Signature Notes IV Distribution List CUSTODIAN CECC - MAF MCC MCO/1 MCO/2 MCO/3 MCO/4 MCO/11N MCO/22S Sahara PAC Clinic Fahud Sahara PAC Clinic, Nimr Renaissance PAC Clinic, Fahud Renaissance PAC Clinic, Nimr PAC Clinic, Qarn Alam OIS MCN MCN/1 MCN: Fahud Lekhwair Qarn Alam Yibal Marmul Nimr Bahja All contractor clinics COPY 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 CUSTODIAN LEBC’s (All Areas): Fahud (ONO/1F) Lekhwair (ONO/1L) Qarn Alam (ONO/1Q) Yibal (ONO/1Y) Marmul (OSO/1M) Bahja (OSO/1B) Nimr (OSO/1N) LEBC - MAF MAF Coast (OIS/1) Air Ops (TSL) TSL/3 OIS/2 COPY 24 25 26 27 28 29 30 31 32 33 34 35 V Glossary of Terms, Definitions,and Abbreviations. ACLS AED ALARP ATLS BLS BU CCR DD DFA ECG ETO FA KPI LEBC LECC MAF MCC MER MCI Advanced Cardiac Life Support Automatic External Defibrillators As Low As Reasonably Practicable Advanced Trauma Life Support Basic Life Support Base Unit Central Control Room Deputy Director Designated First Aider Electrocardiogram Emergency Telephone Operator First Aid Key Performance Indicator Local Emergency Base Controller Local Emergency Control Centre Mina Al-Fahal Chief Medical Officer Medical Emergency Response Multiple Casualty Incident CONTENTS I II III IV V Document Authorization …………………….……………………………………..…….……3 Revision History ………………………………………………..……………….……..….……3 Scheduled Local Review & Update of Site Specific MER Information…………..…….3 Distribution List …………………………………………………………………………….…...4 Glossary of Terms, Definitions, and Abbreviations ………………………………………5 1 1.1 1.2 1.3 1.4 1.5 INTRODUCTION................................................................................................................. 7 Overview ............................................................................................................................. 7 Objective ............................................................................................................................. 7 Scope .................................................................................................................................. 8 Site Characteristics…………………………..…………………………………………………....9 Related Business Control Documents ………………………………………………………….9 2 PDO MER PROCEDURE ..................................................................................................10 2.1 2.2 2.3 2.4 2.5 2.6 Overview ………………………………………………………………...…………………………10 First Response and Call-Out Procedure ……………………………………………………………11 Tier 2-3 Medevac Procedure ……………………………………………………………………….11 Tier 4 Medevac Procedure …………………………………………………………………………12 Site Specific Medical Infrastructure ……………………………………………………………….13 Site Specific General Infrastructure ……………………………………………………………….14 3 3.1 3.2 3.3 SITE SPECIFIC MER ORGANIZATION AND RESOURCES.......................................... 15 Site Specific MER Organization ........................................................................................ 15 Site Specific MER Manual Responsibilities ...................................................................... 16 Site Specific MER Equipment ........................................................................................... 17 4 4.1 4.2 4.3 4.4 4.5 4.6 MER PROCEDURES ........................................................................................................ 18 Information Prompt List ..................................................................................................... 18 MER Contact Information.................................................................................................. 18 First Response and Call Out Procedure ........................................................................... 19 Tier 2 –3 Medevac Procedure........................................................................................... 20 Tier 4 Medevac (Tier 3 to Tier 4 Hospital) Procedure....................................................... 22 Multiple Casualty Incidents (MCI) Procedure.................................................................... 23 5 5.1 5.2 5.3 5.4 5.5 IMPLEMENTATION AND PERFORMANCE MONITORING ........................................... 24 Inspection and Maintenance Program .............................................................................. 24 MER Exercises.................................................................................................................. 24 MER Skills Maintenance ................................................................................................... 24 KPIs ................................................................................................................................... 24 Audits ................................................................................................................................ 24 5.6 Management Review........................................................................................... 24 ATTACHMENTS .............................................................................................................................. 25 • Attachment 1 Site MER Response • Attachment 2 Medical Personnel • Attachment 3 MER Responsibilities • Attachment 4 Medical Equipment • Attachment 5 Medevac Resources and Contact Information • Attachment 6 Initial Call - Information Prompt List • Attachment 7 Multiple Casualty Incidents (MCI) - Responsibilities • Attachment 8 Multiple Casualty Incidents (MCI) - Triage Protocol • Attachment 9 Hazards and Effects Management 1 Introduction 1.1 Overview This Site Specific Medical Emergency Response (MER) Manual outlines the facilities and equipment available at Site Name and defines the organization and procedures for responding to a medical emergency. It must be read along with PDO Medical emergency Response Manual PR-1243. This MER Manual provides a framework for the management of medical emergencies and describes the appropriate response. The Site Specific MER Manual is part of the overall Emergency Response Plan, but provides specific information for medical emergencies. Where appropriate, reference is made to the Emergency Response Plan. An updated copy of this Site Specific MER Manual should be always readily available at: 1. Medical Clinic & Site Ambulance 2. LEBC/ LECC Room/ Site Manager 3. Site CCR/ ETO/ Radio Room 4. Copy to Regional PDO Clinic (MAF/ North/ South) o Nothing in this document is intended to prevent the Incident Commander from using their judgment or expertise to initiate necessary action to secure the safety of the facility and its occupants during a medical emergency situation. 1.2 Objective The objective of the MER Manual is to help ensure an effective response to medical emergencies by: • Documenting the organization roles and responsibilities of personnel managing the medical emergency. • Defining interfaces between the different response teams. • Providing clear concise instructions and guidance on what action to take in response to a medical emergency. • Detailing communication requirements. • Providing templates to facilitate the medical emergency response. • Specifying equipment / facilities / resources that are available during the medical emergency. 1.3 Scope This MER Manual covers Site Name and associated operations that comprise: • • An overview of the site and associated facilities is presented in Figure 1 Figure 1 Overview of Facilities An overview of the MER response for the site is provided in Attachment 1. 1.4 Site Characteristics The details of the site are presented in Table 1. Table 1 Site Characteristics Site Category Nature of Site Activities Performed at Site Population at Site Hours of Operations Specific High Risks 1.5 Related Business Control Documents Code of Practice Procedures Ambulance Code of Practice Medical Emergency Response Manual Part I E R Document: Part III Contingency Plan : Vol. 2 : Well Engineering PR-1243 PR-1287 E R. Document(s) part III, Contingency Plan Vol. 3 : Production Operations E R Document: Part III Contingency Plan Vol. 14 : Government Gas System PR-1066 E R Document: Part III Contingency Plan : Mina Al-Fahal Offices E R Document: Part III Contingency Plan : Vol. 9 : Air Operations PR-1329 PR-1246 PR-1269 2 PDO MER PROCEDURE: 2.1 Overview 2.2 First Response and Call Out Procedure The ‘First Response personnel at the emergency location shall: • • • • Take immediate action in case of a medical emergency; call 5555 Contact the nearest Designated First Aider (DFA); Advise the Site Manager and the Site Medical Professional of the emergency (often through a site control center (CCR) or radio room). Provide information about: o Location of the emergency; o Number of casualties and condition of these casualties (vital life support) o Situation on Site; o Identity of caller. On the receiving side (Site Manager, site control centre, radio room) shall: • • • • • 2.3 • • • • • • • Ensuring all essential information is captured, perform confirmation of emergency location; Inform and alert relevant MER personnel e.g (Site Manager, Site Medical Professional, where applicable nearest DFA) through telephones and or paging system, radio etc Maintaining communication with the emergency site; Imposing radio silence and discipline; Accurate note taking throughout the emergency. Tier 2-3 Medevac Procedure The Site Medical Professional shall communicate with the personnel at the emergency location, advise the Site Manager and go to the emergency location immediately if warranted; If significant transport is needed to mobilize more Medical Professionals to the casualty (e.g. helicopter flight, long overland trip in ambulance), this shall require approval of the Site doctor, site manager or MCC. The Site Medical Professional shall advise the Site Manager of the need and conditions (urgency, ambulance or common vehicle) for transport of the casualty to the Site Clinic, Extended Site Clinic or Tier 3 Hospital (Medevac); If warranted, the Site Medical Professional shall consult with Remote Medical Support (MCC) and continue to do so during the emergency; The Site Medical officer or deputy shall take the final decision on the need for Medevac and the way it shall be executed; If an aircraft is needed for the Medevac, the Pilot or the Vessel Master shall advise the Site Manager on their ability to transport the casualty and they shall have the right to refuse or delay the transport if in their opinion the prevailing conditions entail unacceptable risk; If it is decided to proceed with the Medevac: 1) The Site Medical Professional in liaison with site manager shall: o Be in command and issue the corresponding instructions and nominate o communicators, observers and record keepers for the duration of the emergency; o Send a Tier 2 MER Professional to the casualty who shall accompany the casualty o during the Medevac; o Impose radio silence and discipline as appropriate; o Mobilise the MER assistants (stretcher bearers etc. as appropriate) to the o emergency location; o Call Out the aircraft or ambulance. o Advise the Tier 3 Hospital of the imminent arrival of a casualty. o Inform PDO Emergency Duty Coordinator; o Inform the relevant authorities directly involved in the MER; o May delegate tasks to subordinates. 2) The Site Medical Professional shall: o Coordinate the medical actions of his team (DFAs, MER assistants, other Tier 2 MER Professionals); o Provide relevant medical information about the casualty to the service providers, such as ambulance service and Tier 3 Hospital; o Advise the MCC or Company Health Adviser 3) The Emergency Duty Coordinator, DD shall: o Advise the PDO Company management; o Inform relevant authorities; o Maintain contact with the PDO press if warranted; o Contact Next of Kin of the casualty(s) 4) The Company Medical Officer on site shall: o Contact the Tier 3 Hospital; o Advise Emergency Duty Coordinator. The Tier 2-3 Medevac Procedure shall contain up to date and complete list of emergency communication information (telephone numbers, radio frequencies, contact persons). 2.4 Tier 4 Medevac Procedure If appropriate specialist medical care (Tier 4) is required and available in country of operation, the decision to transfer the client to Tier 4 hospital is at the discretion of the treating doctor at Tier 3 hospital. Transport out of Oman will require the approval of PDO MCC/health adviser and PDO management. Requirements for local government authorisation prior to transport out of country shall also be considered. 2.5 Site MER Infrastructure The infrastructure that is available to provide support in the event of a medical emergency is presented in Table 2.1 Table 2.1 Infrastructure of Surrounding Area & their Contacts Facility Type Facility Name Distance Contacts Tier 3 Hospital Tier 4 Hospital Nearby Clinics Level 1 call Level 2 call Level 3 call Airstrips Areas to avoid during MER Adjacent Facilities (including 3rd party) that can provide support N.B. Medical Facilities Levels of Call in case of MCI on instructions from Site Medic/ Site Manager: Level 1 call: Number or Nature of casualties requires summing help from some of the nearby clinics Level 2 call: Number or Nature of casualties requires summing help from all clinics within the area Level 3 call: Number or Nature of casualties requires summing help from clinics outside the area 2.6 Site Specific General Infrastructure A diagrammatical representation of the infrastructure of the surrounding area is given in Figure 2.1. Figure 2.1 Overview of infrastructure of surrounding area 3 3.1 Site Specific MER Organization and Resources MER Organization An overview of the MER organization at the site is presented in Figure 3.1 Figure 3.1 MER Organization On-Scene Commander Company Health Advisor/ PDO Doctor Site Medic Clinic Dedicated Site First Aiders Remote Medical Support First Responder A list of the designated first aiders, medical professionals and remote medical support provider(s) together with contact information is provided in Attachment 2. 3.2 Site Specific MER Manual Responsibilities The responsibilities for management and maintenance of MER Site Specific manual are: Site Manager, The most senior responsible position on the Site (e.g. Senior Site Supervisor) • Ensuring this MER Manual is distributed and understood by the workforce. • Ensuring process is in place to maintain MER Manual. • Ensuring MER exercises are performed in line with company requirements • Liaising with Site Medical Professional • Maintaining MER Manual and contact information. • Verifying medical equipment is maintained. Roles and responsibilities for key personnel during MER, in the form of checklists, are provided in Attachment 3. 3.3 MER Equipment An overview of the site MER equipment is presented in Table 3.3 below Table 3.1 MER Equipment Medical Facilities on Site Location of Site Control Center Communication Facilities MER Equipment First Aid Boxes (see Attachment 4) Automatic External Defibrillators (see Attachment 4) Medevac Transport For details and contact information see Attachment 5 4 MER Procedures Checklists ER procedures have been developed to provide guidance on tasks to be performed during a medical emergency. These are provided in the form of flow charts providing an overview of the process and required action to respond to the following MER events: Tier 0 - 1 First Response and Call Out Procedure Tier 2 – 3 Medevac Procedure Tier 4 Medevac Procedure - Transfer to Specialist Hospital Multiple Casualty Incidents (MCI) • o Nothing in this document is intended to prevent the Incident Commander from using their judgment or expertise to initiate necessary action to secure the safety of the facility and its occupants during a medical emergency situation. 4.1 Information Prompt List It is important when providing initial details of the medical emergency to provide as much information as possible. To assist with this an emergency response prompt list has been developed and is provided in Attachment 6. 4.2 MER Contact Information The contact details for personnel that would provide support in the event of a medical emergency is provided in Attachment 2 – Medical Personnel. 4.3 First Response and Call Out Procedure MEDICAL EMERGENCY RESPONSE CHECK? First Response and Call Out First Responder identifies injured party and makes initial assessment Contact Designated First Aider (DFA) Notify Site Control Center of Potential Medical Emergency and recommended response Make Area Safe Stabilize Injured Party until Designated First Aider arrives on site ≤ 4 minutes Designated First Aider arrives on site and assesses injured party Tier 2 activation required? Yes Initiate Tier 2-3 Medevac Procedure No Treat injured party at site 4.3 Tier 2 –3 Medevac Procedure 4.4 Tier 4 Medevac (Tier 3 to Tier 4 Hospital) Procedure Note: this procedure is not site controlled, but managed by the Medical Professionals. 4.5 Multiple Casualty Incidents (MCI) Procedure * Responsibilities associated with Multiple Casualty Incidents (MCIs) are outlined in Attachment 7. * Triage Protocol for MCI is outlined in Attachment 8. 5 5.1 Implementation and Performance Monitoring Inspection and Maintenance Program To ensure medical equipment is adequately maintained and will function as required during a medical emergency an inspection and maintenance program is in place. The MER equipment forms part of the routine inspection program and scheduled according to the table provided in ATTACHMENT 4. 5.2 MER Exercises A series of MER exercises shall be performed to test the effectiveness of the MER. The requirements for holding drills and exercises is identified in PDO MER Manual PR-1243 (Appendix 2). MER exercises are managed through the emergency response plan, which details the schedule and type of exercises to be performed. 5.3 MER Skills Maintenance To ensure the competency of MER personnel is maintained, there is a requirement for personnel to meet the initial competency requirements and to undergo refresher training. The qualification criteria and training requirements are defined in the PDO MER Manual section 3.2.3. Skills maintenance is managed through the competency assurance program. 5.4 KPIs Key Performance Indicators (KPIs) shall be developed, maintained and regularly reviewed to monitor the implementation and effectiveness of Medical Emergency Response. KPIs developed shall be specific and measurable and be monitored and reviewed as part of the HSSE monitoring and reporting process. 5.5 Audits Medical Emergency Response shall be subjected to periodic audits to assess compliance against the requirement of the MER Standard. MER should be included in the Terms of Reference of local and independent HSE Management System audits. 5.6 Management Review The effectiveness of Medical Emergency Response shall be periodically assessed by management. This Site Specific Manual should be reviewed and updated locally by medic in charge and sit manager on an annual basis or if any changes to the Site specific contents is required. Regional PDO doctor (MAF, North, South) should be informed upon completion of the review and updated if any changes have taken place. ATTACHMENTS Attachment 1 Site Initial MER Response* * Site Initial MER Response should be kept in a prominent, accessible place at the site. All Site employees should be aware of its’ location. Medical Emergency Response Site: Site Manager : Emergency Action Contact Caall ll 55555 555 • Raise Alarm • Make Area Safe (if possible) Provide details: • Stabilize injured party • # injured • Remain with injured party until medical assistance arrives • Injury • Location • Cause of injury (if known) Non Emergencies For all other injuries and illnesses Contact • Site medic : …………………………… • Use first aid kit, if necessary On Site Medical Emergency Response Equipment & their Location • First Aid Kits • Automatic External Defibrillator (AED) * Please indicate down the DFA responsible for regular inspection and maintenance of Site FA Kits and AED Shift A B On Site Medical Emergency Responders (DFA) Name Certification Location Contacts Attachment 2 Medical Personnel Designated First Aiders Shift A (Please indicate personnel responsible for scheduled inspection of FA Kit & AED) # Name Location Latest Certification Contacts Designated First Aiders Shift B (Please indicate personnel responsible for scheduled inspection of FA Kit & AED) # Name Location Latest Certification Contacts On Site Medical Professionals # Name Emergency Certification BLS ACLS ATLS Rig Other Medic Remote Medical Support Providers # Name Location Location Contacts Contacts Attachment 3 MER Responsibilities First Responder Assess Scene and communicate with site ETO/CCR/Telephone Operator Make Area Safe for patient and responders • If unable to make area safe – move casualty to safe location (if safe to do so) Provide Care – remember Do’s and Don’ts Handover to DFA – communicate information on injuries, action taken and cause of injury (if known) Designated First Aider Assess Scene and condition of casualty Provide Care - provide initial first aid care and stabilize patient Call Out - alert Tier 2 MER professional of medical emergency Provide Care -remain with patient and await arrival of Tier 2 MER professional Tier 2 Professional (on site) Assess Scene and condition of casualty Provide Care - provide care to stabilize / treat patient Consult Medical Support Provider – obtain advice (as required) on diagnosis / treatment Communicate Medevac requirement – notify Incident Commander of required Medevac response Accompany Patient to Tier 3 hospital (if medevac required) Remote Medical Support Provide Advice - readily available to provide advice to the site Tier 2 Professional Facilitate Response - provide assistance with response (as required) Incident Commander Coordinate Response Verify Tier 2 Professional notified Verify Medevac organized Verify Hospital notified Ensure Shell Health Provider notified Attachment 4 Medical Equipment Medical Equipment on Site – First Aid Boxes # Location Size Medical Inspection Date 1 2 3 Medical Equipment on Site – Automatic External Defibrillators # Location Make & Model Medical Inspection Date 1 2 3 Frequency for Scheduled Clinic MER Equipment Inspection* # Medical Equipment Frequency 1 2 3 4 5 6 7 8 Defibrillators Oxygen Cylinders Emergency Bags Emergency Drugs Crash Box/ Trolley ECG Communication Modes Ambulance 9 Other MER Equipment as per MER Manual PR-1243 Appendix 4 Twice/ week or After Use Once/week or After Use Once/2 weeks or After Use Once/week or After Use Once/week or After Use Once/week or After Use Once/week Daily by Ambulance Driver Once/week by Medic Once/2 weeks or After Use * A signed Check-list should be kept attached to these items Notes Attachment 5 Medevac Resources and Contact Information Medevac Personnel (Ambulance Drivers) Details and Contact Information Name Location Contacts Mobilization Time / Restrictions Equipment Attachment 6 Initial Caller/Telephone Operator – Action Check List Initial Caller/Telephone Operator – Assessment Prompt List Description Location of incident Number of casualties Nature of Injuries / Illness Time of Incident Cause of Incident Name of Casualty Age of Casualty Sex of Casualty Status Area secure Personnel dealing with incident Number of personnel involved Contained or escalating Current response activity Response Requirements Immediate response needs Longer term response needs Contact Information Name of Informant Position / Responsibility Contact Numbers Attachment 7 Multiple Casualty Incidents (MCI) - Responsibilities On-Scene Commander Assess Scene Assign MER Team - to coordinate: • Rescue • Triage • Treatment • Medical supplies • Communications • Transportation Verify Primary Search complete Coordinate and Monitor MER Site Medical Professional Coordinate medical supplies and manpower Communicate with remote site medical support, public health authorities, incident commander (as appropriate) Verify number and type of casualties Coordinate Triage and treatment of casualties Coordinate patient evacuation Rescue Team Leader Coordinate and conduct primary search Notify casualty numbers – notify Site Medical Professional and Incident Commander once primary search completed, transfer of casualties to triage area Logistics Identify Transportation area – select area which allows easy access from ambulance staging and treatment area Coordinate patient transportation - in priority order as determined by Triage and Treatment Officers Request additional ambulances and air operations resources Coordinate helicopter / ambulance operations Acquire and distribute medical equipment and supplies Maintain records on where casualties were dispatched Communications Establish and maintain communication with appropriate company and local authorities as per the emergency response plan Remote Site Medical Support Provide advice and support to the onsite medical professional Arranging mobilization of additional medical resources to site (as required by the incident) Coordinating medical response with local and company health authorities Attachment 8 Multiple Casualty Incidents (MCI) – Triage Protocol Triage – Mass Casualties and Multiple Injuries Triage is the sorting or prioritising of MER action based on need for treatment and the available resources to provide it. In simple terms it aims to ‘do the most for the most gain’. In cases of multiple causality incidents it also refers to sorting of those who should be treated first because their problems require priority attention or which patients need to be transferred to a higher care centre first. Triage can be performed quickly using START Protocol (Simple Triage And Rapid Treatment): Guidance of Stages of Triage Stage 1 – RED - Immediate aggressive resuscitation. Conditions that are a threat to life or limb with imminent risk of deterioration (e.g. tension pneumothorax or conditions of deep coma, respiratory rate of <10, or >29). Stage 2 - YELLOW – Urgent emergency attention required. These are conditions that could potentially progress to a serious problem requiring emergency intervention, e.g. previously stable vital signs but clinical suspicion of ectopic pregnancy, proximal long fractures. Stage 3 - GREEN – Emergency action is delayed or non urgent till concurrent stages 1-2 above are stable or transferred. Conditions where level of seriousness could benefit from reassurance and intervention can be delayed for 1-2 hours. Usually relate to mere distress, e.g. sprained ankle. Stage 4 - BLACK – The casualty is dead or in a terminal state and beyond resuscitation. It should always be kept in mind that this staging may not be static, the three main natural steps of resuscitation should be followed – assess & triage, treat and re-evaluate. Attachment 9 Hazards and Effects Management Hazards And Effects Management This section outlines the risk assessments that have been performed to demonstrate that the risks associated with medical emergency response have been reduced to As Low As Reasonably Practicable (ALARP). Classification of Site Category • Classification of Site Category. Waivers / Deviations • Waiver for not having a Site Clinic. Non Routine Activities • List of Non-routine Activities and associated risk assessments or references to these studies. Tier Response Times Cannot Reasonably Be Achieved • List of ‘Sites and workgroups where Tier response times cannot reasonably achieved’ and associated risk assessments or references to these studies. Site Medical Review • Reference to Site Medical Review. Site Specific Risk Assessments • Reference to Site-specific risk assessments (e.g. Health Risk Assessment, Impact Assessment). ALARP Demonstration • Risk assessment (or references to the study) to demonstrate that chosen alternative solution for smaller Sites not having a Site Clinic ensures risks are ALARP.