Position: Customer Development Manager (California) – Caldic USA Inc.
Location: LA, California
Department: Commercial
Position reports to: Global Director – Nutrition and Pharmaceutical
Status: Full Time position
Availability: Immediate
Salary: Competitive compensation pkg offered
Position function:
Reporting to the Global Director – Nutrition, the individual will be responsible to lead
all aspects of the Sales process for the development of the Californian market for Caldic. The individual will
have close working relationships with North American Technical Manager – Bakery and the Senior Vice
President.
Scope: The CDM is responsible for promoting all of Caldic’s products as a professional sales representative to
all assigned existing and prospective accounts across all market sectors serviced by Caldic, Nutrition, Bakery,
Savoury and Sweet. The position will develop and maintain productive working relationships with customers
that allow sales and marketing goals to be achieved. The individual will conduct sales calls to promote the
Caldic business and brand, seek the placement of strategic products and ensure that customers are satisfied
with products and services. The individual will make recommendations to management regarding product
development, pricing, and sales projections.
The individual will be based in California.
MAJOR TASKS AND DUTIES:
Assume responsibility for the effective performance of Sales and Marketing functions.
 Develop a stratetgy and Sales approach to align with Caldic’s Strategy, Products and Capabilities with
potential Customers within the Industry
 Be responsible for setting and executing stretch budget targets that are aligned with the Organizations
objectives
 Create and deliver sales presentations to prospective Customers – aligning Caldic’s offerings to their
needs
 Prospect for new accounts utilizing media, trade shows and cold calls to grow the existing business.
 Prioritize product placement to ensure strategic high volume and profitable positioning
 Attend Agency Training, when required and available
 Meet and exceed established quotas and sales goals
 Ensure that sales accounts are serviced in accordance with Company standards and policies
 Forecast long range account sales (sales, volume, margin) and product needs, and communicate
related information regularly to management
 Work with procurement to calculate product costs and set pricing for products
 Provide technical support to customers using the various tools and resources provided
Assume responsibility for establishing and maintaining good business relations with customers
and external trade contacts
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Ensure that customers are satisfied with Company products and services
Obtain customer feedback and continually work to improve products and services
Complete and resolve customer requests, complaints, and inquiries
Promote products and services at trade shows and organize display material
Assume responsibility for maintaining effective working relations, communication, and
coordination with Company personnel and with management
 Set sales goals in accordance with Company objectives. Track progress towards set goals
 Provide assistance to support personnel as needed
 Keep management informed of area activities, changes in competitive conditions, and significant issues
 Complete required reports and records accurately and promptly
 Spend required time in Caldic offices in order to gain product knowledge and build relationships
within the company
 Attend meetings as required
KNOWLEDGE/SKILLS AND EXPERIENCE:
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College degree in Business, Food Science or equivalency is a strong asset
Experience within the Food Industry , with specific experience in specified segment
Outstanding follow-up skills, including: samples, quotes, Technical data packages, presentations, etc.
Ability to ask great questions to identify needs of our Customers and link them to value added,
innovative solutions
Strong communication skills, both external and internal
Sales and marketing proficiency
Strong interpersonal and public relations skills
A strong track record of success (profitable sales growth)
Good leadership skills
Well organized, strong time management abilities
A great Team member, with ability to lead cross functional Teams to execute Customer strategies
Takes the initiative, can work with little supervision
Good computer skills in windows environment (power point, excel, word, outlook, etc.)
High Growth mindset - both in personal and business
Understanding of Caldic’s product positioning and competitive conditions
Applicants can submit their cover letter and resume to: chughes@caldic.ca
Internal Applications/referrals should be received before Friday, April 8, 2016