I AM NCR
HELP DESK SERVICES
Get all the help you need in one stop
Your company’s success depends on the reliability of its technology solutions—you must respond to each and
every customer transaction. And if a problem does occur it must be solved quickly. NCR’s Help Desk Services will
help you resolve the problem in an efficient manner by becoming your single point of contact, managing your
problem and solving it—regardless of repair vendor. With the expertise to solve your technology issues, we
make it easier for you to keep your business systems up and running, allowing you to focus on your
core business.
For more information,
visit www.ncr.com, or email retail@ncr.com.
Why NCR?
NCR Corporation (NYSE: NCR) is the global leader in
consumer transaction technologies, turning everyday
interactions with businesses into exceptional experiences.
With its software, hardware, and portfolio of services,
NCR enables more than 485 million transactions daily
across retail, financial, travel, hospitality, telecom and
technology, and small business. NCR solutions run the
everyday transactions that make your life easier.
NCR is headquartered in Duluth, Georgia with
approximately 29,000 employees and does business
in 180 countries. NCR is a trademark of NCR Corporation
in the United States and other countries.
Increase your availability
Gain insight into your business operations
When you experience a problem, one call will get you
access to industry and solution experts who are trained
to assist with procedural, hardware and software issues.
Supporting both NCR and multi-vendor technology, NCR
Help Desk Services provides you with an end-to-end
solution to increase availability and reduce demands on
your internal resources.
Know your business options with a defined cost of
support, while receiving data and reports about your
IT operations. Standardized or custom reports can be
generated and accessed online via the NCR @ Your
Service® web portal. NCR @ Service also allows you to
obtain real-time status of an open incident as well as
steps taken to resolve the incident. With insight into
your self-service environment, you can zero in on
problem areas and make decisions about continuous
improvement activities needed to evolve your business
and customer service.
We understand your business
NCR Help Desk Services is staffed with analysts that
understand your environment and the issues that you
face. This expertise enables us to identify the issue and
recommend the right actions to resolve your problem as
quickly as possible.
Get your questions answered and your
problem resolved
We take a proactive approach to resolving your technical
issues, leveraging real-time monitoring and management
tools to identify your problem and make a diagnosis with
speed and accuracy. NCR can provide service remotely or
by dispatching a technical resource with the right parts
and expertise. These tools increase first-call and remote
resolution, as well as first-visit resolution rates so your
solutions are available when your customers need them.
A flexible solution to fit your exact needs
Whether you are a regional, national or international
operation, NCR Help Desk Services can support you. NCR’s
global network supports over 5 million managed service
incidents per year from nine global Customer Care Center
locations. NCR’s people, processes and tools can support
temporary or long-term increases in call volume. NCR Help
Desk Services will help you plan, implement, deploy and
support new technology so you can focus on transforming
your core business.
Key Features
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Global resources available 24x7
Customized coverage to meet your business needs
Industry and solution expertise
Call creation by phone, email, NCR@ Your Service,
or via electronic alerts
Remote management and monitoring tools
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Multiple languages, including English, Spanish, Italian,
French, German and Japanese, supported through
NCR Customer Care centers across the globe
Supporting NCR and multi-vendor technology
Reports based on key metrics and service levels,
regardless of repair vendor
NCR continually improves products as new technologies and components become available. NCR, therefore, reserves the right to
change specifications without prior notice.
All features, functions and operations described herein may not be marketed by NCR in all parts of the world.
Consult your NCR representative or NCR office for the latest information.
All brand and product names appearing in this document are trademarks, registered trademarks or service marks of their
respective holders.
© 2014 NCR Corporation Patents Pending 14RET1498-0714
www.ncr.com