Unify
Corporate Presentation
Martina Beck
Head of Executive Briefing Center
Contents
• The new way to work
• Meet Unify
•
•
•
•
Products
Services
Customers
Partners
• Welcome to a unified world
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
3
The new way to work
The past decade has seen
dramatic technological
advances—ones that
promise a more fluid,
dynamic way to work.
This is a hyperconnected world of
mobile inspiration and
instant collaboration.
Anywhere workers
demand responsive
delight from the
communications tools
they use every hour of
every day.
The promise of UC
remains unfulfilled
Enterprises are now at
the center of a complex
web of ―unified
communications.‖
•
•
•
•
•
Incomplete offerings
Stovepipes and silos
Interoperability
Change management
Higher user demands
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The workplace has changed
Business today is on the move. We don’t often have the luxury of conducting business
from our office. Users expect intuitive communications tools across devices.
WORK IS
MOBILE
CONSUMER
DEVICES LEAD
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
JOY OF USE
IS EXPECTED
CONVERSATIONS ARE
MULTIMODAL AND
GLOBAL
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Business is mobile
Today, 35% of the world’s professionals are away from their primary workplace 20% or
more of the time. The mobile workforce is 1.2 billion and growing.
35%
away from
the desk
20%
of the
work time
Source: IDC ―Worldwide Mobile Worker Population 2009–2013 Forecast‖ of June 2010.
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
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Mobility creates efficiency challenges
We spend so much time orchestrating work, we have little time to actually do work.
79%
work in
virtual teams
75%
are distracted
In meetings
56%
are less
productive
Source: IDC ―Worldwide Mobile Worker Population 2009–2013 Forecast‖ of June 2010.
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The new way to work
Conferencing
Applications
Enterprise Social
Telephony
Communications
Apps
Unify
CRM/ERP
Collaboration
Apps
Program
Management
Tools
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
Content
Management
The needs of the
employee, IT and the
CEO have outstripped
the market categories
defined to support them.
This leaves room to
rethink what companies
really need.
11
Meet Unify
Welcome to a unified world
At Unify, our singular focus is on providing
organizations with the communications tools to
foster rich and meaningful conversations.
Across channels. Across platforms. Across media.
For a mobile, real-time and collaborative way to work.
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Continuous innovation – over 160 years of firsts
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
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Recognized
leadership
• Magic Quadrant Leader,
Unified Communications 2013
• ―Excellent‖ in Critical
Capabilities for Unified
Communications
• 2013 Magic Quadrant Leader,
Corporate Telephony 2013
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
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Today we
serve approximately
75%
of the Global 500
in 90 countries
Our Products
Our Products
The market’s most comprehensive unified
communications offering.
•
•
•
•
The broadest product portfolio
The most open architecture
A broader, more unified solution
More choice. More depth. More value.
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―With the transition to the
unified communications
platform from Unify, it is now
possible to integrate our
communication solution
even more intensively into
our daily work processes
and to deploy innovative
communications functions.‖
Robert Mayer,
Senior Director, IT Governance &
Infrastructure Management,
Fujitsu Technology Solutions
The broadest UC portfolio
Voice
Contact Centers
Secure Cloud Services
Video Conferencing
Networks
Messaging
Industry Solutions
Advanced Devices
Web Collaboration
Solutions for SMB
Professional Services
Mobility
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Unified communications and voice
Award-winning OpenScape Enterprise platforms and
ecosystem
• Secure and scalable IP communications platforms for
up to half a million users
• Streamlined preconfigured platforms for smaller
organizations
• Converged IP and TDM platforms for an easier
transition
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Our Products
Mobility
Unify offers the most complete mobility portfolio in the
industry, spanning multiple devices, apps and operating
systems. Adding mobile is a good start; thinking mobile
changes the game.
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Our Products
Contact Centers
Simple, flexible, comprehensive service for every
stage of the customer support lifecycle.
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Our Products
Contact Centers
• Outbound contact centers seamlessly manage calling
records, agent workflow and campaign strategies.
• Multichannel inbound contact centers route, track and
help resolve customer contacts.
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Our Products
Web Collaboration
OpenScape Web Collaboration allows you to easily and
seamlessly share presentations, documents, videos and
other media—directly from any device—all on the most
secure platform available.
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Our Products
Video Conferencing
Unify moves telepresence out of the boardroom and into any
room, with a system that is easy to deploy, implement and
manage—and offers lower costs and greater ROI.
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Our Products
Messaging
Much more than voice mail.
Unified messaging provides a
centralized and searchable
inbox for all messages.
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•
•
•
Voice
Email
Fax
SMS
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Our Products
Advanced Devices
We offer a broad range of
desktop phones, mobile
devices and soft phone clients
that work from your desk,
home or on the move—
seamlessly.
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Our Products
Advanced Devices
• Each features industry-leading engineering, high-definition
audio, German design and cost-efficient network
management.
• You can extend their functionality with mobile device
integration and XML-based application integration.
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Project Ansible
―Business is about relationships,
and relationships start with
a conversation.‖
Project Ansible: Start the conversation, connect with people and topics that
matter, and keep the conversation going, in any setting, on any device.
The Project Ansible experience
One View
• Brings all your feeds together
• Consistent experience on all devices
• Increase in productivity
• Immersive video and audio
• Expressive, shareable content
• Group conversations
Seamless Transitions
Intelligent Spaces
• Move easily from channel to channel
• Synchronizes across devices
• Cloud/hybrid
• Shows only what you want
• Captures collaboration
• Actionable insights
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Thought Trails
Vibrant Conversations
•
•
•
•
Contextual search
Simple filters
Message transcription
Easy-to-access contents
of previous conversations
Intuitive Use
• Easy on-boarding
• Easy to use
• Easy to invite guests
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Unique vision
―The Ansible user experience is a great example of how
enterprise communications should work and how we as
users want it to work. For me at least, it redefines how I
want to interact, communicate and collaborate as part of
daily work.‖
Michael Brandenburg
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Migration path
We help and support you along the way
to ensure a smooth transition.
Customers and partners
are involved in defining
the solution
Project Ansible supports
on-premise and on-demand
deployment models
Leveraging existing
platforms and tools
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Complete services portfolio to
manage your Ansible journey
and a stable operation
Software assurance offers full
investment protection
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Industry-Specific
Solutions
Industry solutions –
small and medium
businesses
Full UC functionality in single,
affordable and manageable
solutions:
• Voice and conferencing
• Messaging
• Presence
• Mobility
• Multimedia contact center
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Industry solutions –
healthcare
• More than 15,000 deployments
• Streamlining processes
• Improving information sharing
and collaboration
• Bedside terminals, mobile
technology, dispatch and
alerting systems
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Industry solutions –
finance
• Eight of the top 10 global
banks rely on Unify
• Built for fault-free 24/7/365
operation
• Handle high-intensity multiplecall workflows simultaneously:
100+ simultaneous calls, 600
lines per user
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Industry solutions –
public sector
• Used by governments and
militaries of five G8 nations
• 10,000 deployments for the
education sector
• Secure, scalable and reliable
• Command and control,
contact center, voice and
mobile capabilities
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Services
Global service, 24/7 support
5,000+ service experts
40 million users
2,000+ service delivery and integration
accreditations from Cisco, Microsoft,
IBM, Avaya, Nortel and HP
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Global service, 24/7 support
The assurance of single
point of contact.
Turnkey communications
and network assessment,
design, implementation,
integration and upgrades.
• Professional Services
• Customized Service Solutions
• Advanced Performance
Management
• Managed Services
• Proactive Support
• Consulting
• Design and Integration
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―Unify has exceeded our
expectations as a partner with
both great technology and
outstanding services. They’ve
given us the ability to expand
to the limits of our imagination
with the museum and we
couldn’t be happier.‖
Dave Motts,
Vice President, Marketing,
Pro Football Hall of Fame
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Reliable and secure
Carrier-grade reliability
Secure integration
• Carrier-grade 99.999% reliability
• Patented security technology
• Redundant active-active architecture
• Minimal disruption of your existing
network and operations
• Built-in firewall, SBC, TLS, SRTP
• ISO 27001 information security system
management certification
• Integrated wired and wireless
management
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• Partnerships with the leaders in security:
Cisco, McAfee, Trend Micro, Check Point,
Fortinet, Atos, Imprivata, TippingPoint
and IronPort
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Flexibility
Flexible deployment
Robust cloud solutions
• Multiple options: on-premise, public
cloud, private cloud and hybrid
• The flexibility and cost-saving
• Open standards-based: SIP, SOA
and more
• Device- and operating systemagnostic
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• Cut your cost of communications
by up to 30%
• TIA 942 Level-4 data centers
• End-to-end encryption
• Available on-site redundancy
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Partners and Customers
Strong strategic partners
Together with leading carriers and system
integrators, we bring a unified world to
our customers.
Technology partners
Our technology partnerships
verify that partner products
are compatible with ours,
integrate well and allow joint
development of innovative
products and solutions.
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
The program spans
five segments:
•
•
•
•
•
Unified communications
Contact centers
Voice
Phones/clients
Infrastructure
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Service delivery partners
Our service delivery partnership program is designed
to help us deliver a world-class service.
Our service delivery partners play a big role in delivering
this world-class service. We’ve designed our certification
program to ensure best-in-class installation, MAC (moves
and changes) and maintenance service delivery.
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Customers
Education
Government
• Clark Atlanta University
• County Connectivity Project,
Kenya
• Horndean Technology College
• Jacobs University Bremen GmbH
• Montgomery County Community
College
• University of Huelva
• University of Manchester
• Federal Government Department
of Sustainability, Environment,
Water, Population and
Communities, Australia
• National Union of Socialist Mutual
Health Insurance Funds, Belgium
• Town of Enfield
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Customers
Healthcare
Finance
• Birmingham and Solihull Mental
Health NHS Foundation Trust
• Accident Fund Insurance
Company of America
• The Chester County Hospital
and Health System
• Caixa Econômica Federal
• Dr. Christóvão da Gama
Maternity Hospital
• Credit Union ONE
• Commerzbank
• Helsinki and Uusimaa Hospital
District
• UCSF Medical Center
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―Unify has been a reliable
partner for 20 years now, which
is why we’ve decided to
continue working with them for
the next five-and-a-half years.
Besides the technical
performance of Unify’s solution,
what convinced us was its
ability to handle maintenance
centrally for our branches all
over the world.‖
Roland Schneider,
Principal Project Manager
Infrastructure at Commerzbank
Customers
IT services and communications
Manufacturing
• Fujitsu Technology Solutions
• Fiat
• Informatika
• MTU Aero Engines GmbH
• IN-telegence
• Nilfisk-Advance
• Praxsoft
• Pall Corporation
• Telefónica Deutschland GmbH
• Ralph Lauren
• Solvay
• Villares Metals
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Customers
Retail and commercial
Utilities
• Borussia Dortmund
• CPFL Energia Group
• Brussels Airport Company
• E.ON
• Coca-Cola Company, Brazil
• Orlando Utilities Commission
• Kazakhstan Railways
• Vattenfall Europe Group
• Pro Football Hall of Fame
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
56
Welcome to a
unified world
The unified world.
A new way to work.
The goals of our products,
solutions and services are to
pull together and manage the
daily flow of communications
into rich and meaningful
conversations…
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The unified world.
A new way to work.
So you can work seamlessly
across multiple channels and
devices, with a unified view of
every conversation, relevant
context and history to
enhance every interaction.
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Intelligent.
Intuitive.
Personal.
It’s a unified view for the
new way to work.
It’s the next step in our
relentless quest to introduce
new and productive ways
for our clients to work better
together.