Tsunami QB-8100/MP-8100 Series Recommended Antennas Tsunami QB-8100 Antenna Installation Guide Copyright ©2009 Proxim Wireless Corporation, San Jose, CA. All rights reserved. Covered by one or more of the following U.S. patents: 5,231,634; 5,875,179; 6,006,090; 5,809,060; 6,075,812; 5,077,753. This manual and the software described herein are copyrighted with all rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the written permission of Proxim Wireless Corporation.Trademarks Trademarks Tsunami, Proxim, and the Proxim logo are trademarks of Proxim Wireless Corporation. All other trademarks mentioned herein are the property of their respective owners. Safety and Regulatory Information See the Tsunami QB-8100/MP-8100 product CD for important Safety and Regulatory information. Tsunami QB-8100/MP-8100 Series Recommended Antennas Version 1.0 P/N 77039, July 2009 2 Tsunami QB-8100 Antenna Installation Guide 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Who Should Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Antenna Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Flat Panel Directional Antennas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Sector Antennas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2 Recommended 2.4 GHz Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Sector Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 12 dBi Directional Wide Angle Antenna (120°) (848 515 706) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 14 dBi Sector Antenna (60°) (2400-SA60-14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 17 dBi Sector Antenna (MA-WC24-17) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Panel Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 20 dBi Panel Antenna (MA-WA25-20) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 14 dBi Directional Panel Antenna (1086-PA24-14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3 Recommended 4.9 GHz Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Sector Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 17 dBi MIMO Antenna (60°) (MA-WC55-DS17). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 14 dBi Sector Antenna (120°) (5054-SA120-14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 17 dBi Sector Antenna (60°) (5054-SA60-17) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 20 dBi Sector Antenna (MA-WB55-20) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Panel Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 19 dBi MIMO Antenna (PRX09-200250) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 23.5 dBi MIMO Antenna (MA-WA56-DP25N) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 30 dBi Panel Antenna (MA-WA55-30) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 10 dBi Panel Antenna (1086-PA49-10) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 21 dBi Panel Antenna (1086-PA49-21) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 4 Recommended 5 GHz Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Sector Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 14 dBi Sector Antenna (120°) (5054-SA120-14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 17 dBi Sector Antenna (60°) (5054-SA60-17) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 17 dBi MIMO Sector Antenna (60°) (MA-WC55-DS17) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 20 dBi Sector Antenna (MA-WB55-20) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Other Recommended Sector Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Panel Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 19 dBi MIMO Antenna (PRX09-200250) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 15 dBi Window Antenna (5054-WA-15-STN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 18 dBi Panel Antenna (5054-PA-18) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 23 dBi Panel Antenna (5054-PA50-23) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 23.5 dBi MIMO Antenna (MA-WA56-DP25N) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 30 dBi Panel Antenna (MA-WA55-30) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 3 Tsunami QB-8100 Antenna Installation Guide Other Recommended Panel Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 5 Technical Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 4 Introduction 1 This Recommended Antennas guide supplements the Tsunami QB-8100/MP-8100 Antenna Installation Guide. The Antenna Installation Guide explains how to install and set up an outdoor antenna with the Tsunami QB-8100/MP-8100 hardware devices. This guide does not explain how to erect antenna masts, nor how to install a safety grounding system. These prerequisites must be in place before installing the directional antenna. See the following sections: • Who Should Use This Guide • Antenna Types Tsunami QB-8100/MP-8100 System Recommended Antennas 5 Introduction 1.1 Who Should Use This Guide The installation of outdoor wireless links requires technical expertise. At the very least, you should be able to: • Install and configure the network components, such as the radio hardware. • Understand, or have a working knowledge of, installation procedures for network operating systems using Microsoft Windows. • Mount the outdoor antenna and surge arrestor. Antenna installation must be provided by professional installers. NOTE: A basic rule for selecting a combination of cables and antennas is that no combination is allowed unless explicitly approved in the Tsunami QB-8100/MP-8100 Antenna Installation Guide for your QB-8100/MP-8100 model. Therefore, always use Tsunami QB-8100/MP-8100 Recommended Antennas in combination with “Chapter 4. Determining Range and Clearance” of the Antenna Installation Guide to select the correct type of antenna equipment and to inform your antenna installer and LAN administrator about the impact of regulatory constraints on their job or activities. WARNING: The outdoor antennas to be used with these products are intended for mounting on an antenna tower, on a roof, or on the side of a building. Installation is not to be attempted by someone not trained or experienced in this type of work. The antenna must be installed by a suitably trained professional installation technician or by a qualified antenna installation service. The site prerequisites must be checked by a person familiar with the national electrical code and with other regulations governing this type of installation. IMPORTANT! Local radio regulations or legislation may impose restrictions on the use of specific combinations of: • Low-loss antenna cables and outdoor antennas • Radio channels selected at the radios that are connected to specific outdoor antennas At all times, it is the customer’s responsibility to ensure that an outdoor antenna installation complies with local radio regulations. The customer must verify that: • The antenna installer is aware of these regulations • The correct cable type and surge arrestor have been used Proxim Wireless Corporation and its resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines. If you are not certain about the regulations that apply in your country, consult your local Proxim Wireless Corporation Sales Office. Tsunami QB-8100/MP-8100 System Recommended Antennas 6 Introduction 1.2 Antenna Types Wireless radios generate signals on a given frequency. Antennas distribute that signal through the air in a particular pattern. Antennas take a given power output and make it reach further by reducing directions along which the signal is radiated. Concentrating the signal on your workspace makes better use of your wireless radio’s power output. Stations inside your workspace get stronger coverage and, therefore, higher speed. Directing the signal where you want it also means less signal where you don’t want it; stations outside your workspace get little or no coverage. Directional antennas (omni, sector, parabolic, flat) provide maximum range, but due to their narrow beamwidth, these antennas require precise antenna alignment to achieve optimal performance. The higher the antenna gain, the more precise the alignment should be. Directional antennas are typically used to connect: • A Base Station and a Subscriber Station in a point-to-point link • A Subscriber Station in a point-to-multipoint network See the following sections: • Flat Panel Directional Antennas • Sector Antennas Tsunami QB-8100/MP-8100 System Recommended Antennas 7 Introduction 1.2.1 Flat Panel Directional Antennas Flat panel directional antennas produce hemispherical coverage, spreading away from the mount point at a width of 30 to 180 degrees typically. Concentrating the signal on this smaller area increases system range. Figure 1-1 Flat Panel Antenna Coverage 1.2.2 Sector Antennas Sector antennas are high-gain directional antennas. These cylinders contain a boom supporting thin vertical rods. The signal propagates off the front of the boom. Note that some signal (back lobes) fall behind the boom. Sector antennas create higher gain by producing narrower beams (20 – 80 H, 14 – 64 V). The wide-angle sector antenna is a good Base Station antenna for hilly terrain. It combines a wide opening angle “sector” with relatively high gain. The mounting brackets allow tilting of the antenna. This antenna also is used when the amount of traffic in a cell is too high for a single Base Station with an omni-directional antenna. The wide-angle antenna allows dividing the cell into three sectors that each can be serviced by a Base Station. Horizontal and Vertical Figure 1-2 Sector Antenna Coverage 1.2.3 Summary 1.2.3.1 Flat Panel Directional Antenna A flat panel antenna is frequently used for sectorized base station installations where it is desirable to provide coverage in a limited azimuthal direction. This is useful in providing reduced interference from out of coverage areas and increasing throughput by increased signal strength inside in coverage areas. Since a reduced azimuth area is covered, the radio sees fewer subscribers and can provide increased bandwidth to each. 1.2.3.2 Sector Sector antennas are better for corridors, hallways, tunnels, long narrow buildings, and point-to-point medium range connections between outdoor bridges (for example, connecting two buildings in an office park or campus). Be wary of back lobes, but the sector’s narrow beam will reduce unwanted peripheral exposure in the focal direction. Tsunami QB-8100/MP-8100 System Recommended Antennas 8 Introduction NOTE: • All Proxim radios require professional installation. • Antennas with gain less than 5 dBi are not allowed. • Antennas of other makes can be used with the, but must be of the same type, dimensions, and gain as those listed. Tsunami QB-8100/MP-8100 System Recommended Antennas 9 Recommended 2.4 GHz Antennas • Sector Antennas • Panel Antennas Tsunami QB-8100/MP-8100 System Recommended Antennas 2 10 Recommended 2.4 GHz Antennas 2.1 Sector Antennas • 12 dBi Directional Wide Angle Antenna (120°) (848 515 706) • 14 dBi Sector Antenna (60°) (2400-SA60-14) • 17 dBi Sector Antenna (MA-WC24-17) 2.1.1 12 dBi Directional Wide Angle Antenna (120°) (848 515 706) 2.1.1.1 Electrical Specifications Frequency Range 2400 MHz to 2500 MHz VSWR Less than 2 : 1 nominal Nominal Impedance 50 Ohms Gain 12 dBi Polarization Linear, Vertical Connector Type Standard N Female HPBW/Horizontal 125° HPBW/Vertical 13° Power Handling 10 W 2.1.1.2 Environmental and Mechanical Specifications Wind Survival 200 km/hr Temperature Range -40 to +60 °C Humidity 100% at 25 °C Size 181 x 537 x76 mm Tsunami QB-8100/MP-8100 System Recommended Antennas 11 Recommended 2.4 GHz Antennas 2.1.1.3 Antenna Patterns Azimuth Plane (Horizontal) Tsunami QB-8100/MP-8100 System Recommended Antennas Elevation Plane (Vertical) 12 Recommended 2.4 GHz Antennas 2.1.2 14 dBi Sector Antenna (60°) (2400-SA60-14) 2.1.2.1 Electrical Specifications Frequency Range 2400 MHz to 2500 MHz VSWR 1.8 : 1 maximum Nominal Impedance 50 Ohms Gain 14 dBi Polarization Linear, Vertical Connector Type N Jack Power Handling 5 W (cw) HPBW/Horizontal 65° HPBW/Vertical 13° Front to Back Ratio 25 dB Downtilt 0° 2.1.2.2 Environmental and Mechanical Specifications Wind Survival 216 km/hr Temperature range -40 to +80 °C Humidity 100% at 25 °C Size 620 x 88 x 70 mm Radome Color Gray-White Radome Material ABS, UV Resistant Weight 5.55 kg Tsunami QB-8100/MP-8100 System Recommended Antennas 13 Recommended 2.4 GHz Antennas 2.1.2.3 Antenna Patterns Tsunami QB-8100/MP-8100 System Recommended Antennas 14 Recommended 2.4 GHz Antennas 2.1.3 17 dBi Sector Antenna (MA-WC24-17) 2.1.3.1 Electrical Specifications Frequency range 2.3 - 2.7 GHz Gain 17 dBi VSWR, max. 1.7:1 3 dB Beam-Width, H-Plane, typ. 60 ° 3 dB Beam-Width, E-Plane, typ. 8° Side Lobes, min. -13 dB Polarization Linear Vertical Cross Polarization, typ. -20 dB Front to Back Ratio, min. -24 dB Input power, max 50 Watt Input Impedance 50 Ohm Lightning Protection DC Grounded 2.1.3.2 Mechanical Specifications Dimensions (HxWxD) 800 x 120 x 65 mm (31.5" x 4.7" x 2.6") Weight 1.2 kg Connector N-Type, Female Back Plane Aluminum; protected through chemical passivation Radome UV Protected Plastic Mount MNT-5 Tsunami QB-8100/MP-8100 System Recommended Antennas 15 Recommended 2.4 GHz Antennas Environmental Specifications Operating Temperature Range -40° C to +65° C Vibration According to IEC 60721-3-4 Wind Load 200 km/h (survival) Flammability UL94 Water Proofing IP-65 Humidity ETS 300 019-1-4, EN 302 085 (annex. A.1.1) Ice and Snow 25mm radial (survival) Salt Fog According to IEC 68-2-11 Service Life > 10 years Tsunami QB-8100/MP-8100 System Recommended Antennas 16 Recommended 2.4 GHz Antennas 2.2 Panel Antennas • 20 dBi Panel Antenna (MA-WA25-20) • 14 dBi Directional Panel Antenna (1086-PA24-14) Tsunami QB-8100/MP-8100 System Recommended Antennas 17 Recommended 2.4 GHz Antennas 2.2.1 20 dBi Panel Antenna (MA-WA25-20) 2.2.1.1 Electrical Specifications Frequency range 2.3 - 2.7 GHz Gain, typ. 20 dBi @ 2.5-2.7, 19 @2.3-2.5 VSWR, max. 1.8:1 3 dB Beam-Width, H-Plane, typ. 17 ° 3 dB Beam-Width, E-Plane, typ. 17 ° Side Lobes, min. -13 dB Polarization Linear,Vertical or Horizontal Cross Polarization, min. -20 dB Front to Back Ratio, min. -35 dB Input power, max 50 Watt Input Impedance 50 Ohm Lightning Protection DC Grounded 2.2.1.2 Mechanical Specifications Dimensions (HxWxD) 370 x 370 x 40 mm (14.5" x14.5" x1.6") Weight 2 kg Connector N-Type, Female Back Plane Aluminum; protected through chemical passivation Radome UV Protected, Polycarbonate 2.2.1.3 Environmental Specifications Operating Temperature Range -40° C to +65° C Vibration According to IEC 60721-3-4 Tsunami QB-8100/MP-8100 System Recommended Antennas 18 Recommended 2.4 GHz Antennas Wind Load 200 km/h (survival) Flammability UL94 Water Proofing IP-65 Humidity ETS 300 019-1-4, EN 302 085 (annex. A.1.1) Salt Fog According to IEC 68-2-11 Ice and Snow 25mm radial (survival) Service Life >10 Years 2.2.2 14 dBi Directional Panel Antenna (1086-PA24-14) 2.2.2.1 Electrical Specifications Frequency Range 2400 MHz - 2500 MHz VSWR 1.5 : 1 maximum Nominal Impedance 50 Ohms Gain 14 dBi Polarization Linear, Vertical Connector Type Standard N Female HPBW/Horizontal 30° HPBW/Vertical 30° Front to Back Ratio 15 dB Downtilt 0° Power Handling 50 W (cw) 2.2.2.2 Environmental and Mechanical Specifications Wind Survival 216 km/hr Temperature Range -40 to +80 °C Tsunami QB-8100/MP-8100 System Recommended Antennas 19 Recommended 2.4 GHz Antennas Humidity 95% at 25 °C Lightning Protection DC Ground Radome Color Gray-White Radome Material ABS Weight 407 g Size 200 x 200 x 50 mm 2.2.2.3 Antenna Patterns Tsunami QB-8100/MP-8100 System Recommended Antennas 20 Recommended 4.9 GHz Antennas • Sector Antennas • Environmental Specifications • Environmental Specifications Tsunami QB-8100/MP-8100 System Recommended Antennas 3 21 Recommended 4.9 GHz Antennas 3.1 Sector Antennas • 17 dBi MIMO Antenna (60°) (MA-WC55-DS17) • 14 dBi Sector Antenna (120°) (5054-SA120-14) • 17 dBi Sector Antenna (60°) (5054-SA60-17) • 20 dBi Sector Antenna (MA-WB55-20) 3.1.1 17 dBi MIMO Antenna (60°) (MA-WC55-DS17) NOTE: This antenna is applicable only for QB-8100 devices. Tsunami QB-8100/MP-8100 System Recommended Antennas 22 Recommended 4.9 GHz Antennas 3.1.1.1 Electrical Specifications Frequency range 4.9 - 6.1 GHz Gain, typ. 17dBi VSWR, max. 1.7:1 Polarization Dual, Slant ±45° 3 dB Beam-Width, H-Plane, typ. 60 ° 3 dB Beam-Width, E-Plane, typ. 8° Front to Back Ratio. -25 dB Port to Port Isolation -30 dB Input power, max 20 Watt Input Impedance 50 Ohm Lightning Protection DC Grounded 3.1.1.2 Mechanical Specifications Dimensions (HxWxD) 370 x 370 x 40 mm (14.5" x14.5" x1.6") Weight 1.8 kg Connector 2 x N-Type, Female Back Plane Aluminum; protected through chemical passivation Radome UV Protected Plastic Mount MNT-22 3.1.1.3 Environmental Specifications Operating Temperature Range -40° C to +65° C Vibration According to IEC 60721-3-4 Wind Load 200 km/h (survival) Flammability UL94 Water Proofing IP-67 Humidity ETS 300 019-1-4, EN 302 085 (annex. A.1.1) Salt Fog According to IEC 68-2-11 Ice and Snow 25mm radial (survival) 3.1.2 14 dBi Sector Antenna (120°) (5054-SA120-14) Tsunami QB-8100/MP-8100 System Recommended Antennas 23 Recommended 4.9 GHz Antennas 3.1.2.1 Electrical Specifications Frequency Range 4945 MHz - 5875 MHz VSWR 2.0 : 1 maximum Nominal Impedance 50 Ohms Gain 12.5 dBi (max) Polarization Linear, Vertical Connector Type N-type Female HPBW/Horizontal 120° HPBW/Vertical 6° Front to Back Ratio 30° Downtilt 0° Tsunami QB-8100/MP-8100 System Recommended Antennas 24 Recommended 4.9 GHz Antennas 3.1.2.2 Environmental and Mechanical Specifications Wind Survival (per EIA-222-F at 100’ height) 216 km/hr Temperature Range -40 to +80 °C Humidity 95% at 25 °C Lightning Protection DC Ground Size 620 x 88 x 70 mm Radome Color Gray Radome Material ABS Weight 555 g 3.1.2.3 Antenna Patterns Tsunami QB-8100/MP-8100 System Recommended Antennas 25 Recommended 4.9 GHz Antennas 3.1.3 17 dBi Sector Antenna (60°) (5054-SA60-17) 3.1.3.1 Electrical Specifications Frequency Range 4945 MHz - 5875 MHz VSWR 2.0 : 1 maximum Nominal Impedance 50 Ohms Gain 16.5 dBi Polarization Linear, Vertical Connector Type N-type Female HPBW/Horizontal 60° HPBW/Vertical 6° Power Handling 5 W (cw) Downtilt 0° 3.1.3.2 Environmental and Mechanical Specifications Wind Survival (per EIA-222-F at 100’ height) 216 km/hr Temperature Range -40 to +90 °C Humidity 95% at 25 °C Lightning Protection DC Ground Size 620 x 88 x 70 mm Radome Color Gray Radome Material ABS Weight 565 g Tsunami QB-8100/MP-8100 System Recommended Antennas 26 Recommended 4.9 GHz Antennas 3.1.3.3 Antenna Patterns Tsunami QB-8100/MP-8100 System Recommended Antennas 27 Recommended 4.9 GHz Antennas 3.1.4 20 dBi Sector Antenna (MA-WB55-20) 3.1.4.1 Electrical Specifications Frequency range 4.9 - 6.1 GHz Gain 20 dBi VSWR, max. 1.8:1 3 dB Beam-Width, H-Plane, typ. 30 ° 3 dB Beam-Width, E-Plane, typ. 8° Side Lobes, min. ETSI EN 302 085 V1.2.3 â?“ CS1 Polarization Linear Vertical Cross Polarization, typ. ETSI EN 302 085 V1.2.3 â?“ CS1 Port to Port Isolation ETSI EN 302 085 V1.2.3 â?“ CS1 Front to Back Ratio, min. ETSI TS3, TS4, TS5 Input power, max 50 Watt Input Impedance 50 Ohm Lightning Protection DC Grounded 3.1.4.2 Mechanical Specifications Dimensions (HxWxD) 573 x 120 x 115 mm (22.6" x 4.7" x 4.5") Weight 1 kg Connector N-Type, Female Back Plane Aluminum; protected through chemical passivation Radome UV Protected Polycarbonate Mount MNT-22 3.1.4.3 Environmental Specifications Operating Temperature Range Tsunami QB-8100/MP-8100 System Recommended Antennas -40° C to +65° C 28 Recommended 4.9 GHz Antennas Vibration According to IEC 60721-3-4 Wind Load 200 km/h (survival) Flammability UL94 Water Proofing IP-67 Humidity ETS 300 019-1-4, EN 302 085 (annex. A.1.1) Ice and Snow 25mm radial (survival) Salt Fog According to IEC 68-2-11 Service Life > 10 years Tsunami QB-8100/MP-8100 System Recommended Antennas 29 Recommended 4.9 GHz Antennas 3.2 Panel Antennas • 19 dBi MIMO Antenna (PRX09-200250) • 30 dBi Panel Antenna (MA-WA55-30) • 21 dBi Panel Antenna (1086-PA49-21) 3.2.1 19 dBi MIMO Antenna (PRX09-200250) NOTE: This antenna is applicable only for MP-8100 devices. Tsunami QB-8100/MP-8100 System Recommended Antennas 30 Recommended 4.9 GHz Antennas 3.2.1.1 Electrical Specifications Frequency Range 4.9 - 6.1 GHz Gain 19 -21.5 dBi VSWR 2.0:1(max.) Polarization Linear, ±45 Horizontal HPBW 7.4° - 10.0° Vertical HPBW 8.0° - 9.7° Sidelobes level -4 dB (max.) Front-to-back ratio -30 dB (max.) Isolation 16 dB (min.) Input impedance 50 Ohm Cable Phi1.37, 320 mm x 2 Connector HRS U.FL x 2 Power handling 2 W (cw) Lightning protection DC Ground 3.2.1.2 Environmental and Mechanical Specifications Survival wind speed 216 km/hr Temperature -40 to +80 °C Humidity 95% at 55 °C Radome Color White Radome Material ABS, UV Resistant Weight 2 kg Dimensions 360 x 360 x 30 mm Waterproof IP-X7 Mount kit N/A 3.2.1.3 Antenna Patterns Pattern +45 Tsunami QB-8100/MP-8100 System Recommended Antennas 31 Recommended 4.9 GHz Antennas Pattern -45 3.2.2 23.5 dBi MIMO Antenna (MA-WA56-DP25N) Note: This antenna is applicable only for QB-8100 devices. Tsunami QB-8100/MP-8100 System Recommended Antennas 32 Recommended 4.9 GHz Antennas Tsunami QB-8100/MP-8100 System Recommended Antennas 33 Recommended 4.9 GHz Antennas 3.2.2.1 Electrical Specifications Frequency range 4.9 - 5.875 GHz Gain 23.5 dBi V-Pol:24.5 ± 1 dBi H-Pol:23.5 ± 1 dBi VSWR, max. 1.7:1 3 dB Beam-Width, H-Plane, typ. 7 ° -9 3 dB Beam-Width, E-Plane, typ. 7 ° -9 Side Lobes, min. ETSI TS3, TS4, TS5 Polarization Linear, Vertical and Horizontal Cross Polarization, typ. -25 dB Port to Port Isolation - 30 dB Front to Back Ratio, min. ETSI TS3, TS4, TS5 Input power, max 5 Watt Input Impedance 50 Ohm Lightning Protection DC Grounded 3.2.2.2 Mechanical Specifications Dimensions (HxWxD) 370 x 370 x 40 mm (14.5" x14.5" x1.6") Weight 2.1 kg Connector 2 x N-Type, Female Back Plane Aluminum; protected through chemical passivation Radome UV Protected Polycarbonate Mount MNT-22 3.2.2.3 Environmental Specifications Operating Temperature Range -40° C to +65° C Vibration According to IEC 60721-3-4 Wind Load 200 km/h (survival) Flammability UL94 Water Proofing IP-67 Humidity ETS 300 019-1-4, EN 302 085 (annex. A.1.1) Salt Fog According to IEC 68-2-11 Service Life > 10 years Tsunami QB-8100/MP-8100 System Recommended Antennas 34 Recommended 4.9 GHz Antennas 3.2.3 30 dBi Panel Antenna (MA-WA55-30) 3.2.3.1 Electrical Specifications Frequency range 4.9 - 6.1 GHz Gain, typ. 30 dBi 4.9-5.15 & 5.875-6.1@ 29 dBi , 5.15-5.875 @ 30 dBi VSWR, max. 1.7:1 @ 4.9-5.875, 1.9:1 @ 5.875-6.1 3 dB Beam-Width, H-Plane, typ. 5° 3 dB Beam-Width, E-Plane, typ. 5° Side Lobes ETSI TS3, TS4, TS5 Polarization Linear,Vertical or Horizontal Input power, max 50 Watt Input Impedance 50 Ohm Lightning Protection DC Grounded 3.2.3.2 Mechanical Specifications Dimensions (HxWxD) 600 x 600 x 30 mm (23.5" x 23.5" x 1.2") Weight 5 kg Connector N-Type, Female Back Plane Aluminum; protected through chemical passivation Radome UV Protected, Plastic Mount MNT-60 3.2.3.3 Environmental Specifications Operating Temperature Range -40° C to +65° C Vibration According to IEC 60721-3-4 Tsunami QB-8100/MP-8100 System Recommended Antennas 35 Recommended 4.9 GHz Antennas Wind Load 200 km/h (survival) Flammability UL94 Water Proofing IP-65 Humidity ETS 300 019-1-4, EN 302 085 (annex. A.1.1) Salt Fog According to IEC 68-2-11 Service Life > 10 years 3.2.4 10 dBi Panel Antenna (1086-PA49-10) 3.2.4.1 Electrical Specifications Frequency Range 4900 MHz - 5800 MHz VSWR 2.0 : 1 maximum Nominal Impedance 50 Ohms Gain 10 dBi Polarization Linear, Vertical Connector Type N-type Jack HPBW/Horizontal 45° HPBW/Vertical 45° Downtilt 0° Power Handling 2 W (cw) 3.2.4.2 Environmental and Mechanical Specifications Wind Survival 216 km/hr Temperature Range -40 to +80 °C Humidity 95% at 25 °C Size 114 x 114 x 40 mm Tsunami QB-8100/MP-8100 System Recommended Antennas 36 Recommended 4.9 GHz Antennas Radome Color Light Gray Radome Material ABS Weight 107 g 3.2.4.3 Antenna Patterns Tsunami QB-8100/MP-8100 System Recommended Antennas 37 Recommended 4.9 GHz Antennas 3.2.5 21 dBi Panel Antenna (1086-PA49-21) 3.2.5.1 Electrical Specifications Frequency Range 4900 MHz - 5000 MHz VSWR 1.7 : 1 maximum Nominal Impedance 50 Ohms Gain 21 dBi Polarization Linear, Vertical Connector Type N-type Jack HPBW/Horizontal 10° HPBW/Vertical 12° Front to Back Ratio 30° Power Handling 1 W (cw) 3.2.5.2 Environmental and Mechanical Specifications Wind Survival 216 km/hr Temperature Range -40 to +80 °C Humidity 95% at 25 °C Size 320 x 320 x 18 mm Radome Color Gray-White Radome Material PC, UV Resistant Weight 1.2 kg Tsunami QB-8100/MP-8100 System Recommended Antennas 38 Recommended 4.9 GHz Antennas 3.2.5.3 Antenna Patterns Tsunami QB-8100/MP-8100 System Recommended Antennas 39 Recommended 5 GHz Antennas • Sector Antennas • Panel Antennas Tsunami QB-8100/MP-8100 System Recommended Antennas 4 40 Recommended 5 GHz Antennas 4.1 Sector Antennas • 14 dBi Sector Antenna (120°) (5054-SA120-14) • 17 dBi Sector Antenna (60°) (5054-SA60-17) • 17 dBi MIMO Sector Antenna (60°) (MA-WC55-DS17) • 17 dBi MIMO Sector Antenna (60°) (MA-WC55-DS17) 4.1.1 14 dBi Sector Antenna (120°) (5054-SA120-14) 4.1.1.1 Electrical Specifications Frequency Range 5150 MHz – 5875 MHz VSWR 2.0 : 1 maximum Nominal Impedance 50 Ohms Gain 13.5 dBi HPBW/Horizontal 120° HPBW/Vertical 6° Polarization Linear, Vertical Downtilt 0° Power Handling 5 W (cw) Connector Type Standard N Female 4.1.1.2 Environmental and Mechanical Specifications Wind Survival 216 km/hr Temperature Range -40 to +80 °C Humidity 95% @ 25 °C Lightning Protection DC Ground Size 620 x 80 x 70 mm Radome Color Gray Tsunami QB-8100/MP-8100 System Recommended Antennas 41 Recommended 5 GHz Antennas Radome Material ABS Weight 555 g 14 dBi Sector Antenna (120°) (5054-SA120-14) (continued) 4.1.1.3 Antenna Patterns Tsunami QB-8100/MP-8100 System Recommended Antennas 42 Recommended 5 GHz Antennas 4.1.2 17 dBi Sector Antenna (60°) (5054-SA60-17) 4.1.2.1 Electrical Specifications Frequency Range 5150 MHz – 5875 MHz VSWR 2.0 : 1 maximum Nominal Impedance 50 Ohms Gain 16.5 dBi HPBW/Horizontal 60° HPBW/Vertical 6° Polarization Linear, Vertical Downtilt 0° Power Handling 5 W (cw) Connector Type N-type Female 4.1.2.2 Environmental and Mechanical Specifications Wind Survival (per EIA-222-F at 100’ height) 216 km/hr Temperature Range -40 to +80 °C Humidity 95% @ 25 °C Lightning Protection DC Ground Size 620 x 88 x 70 mm Radome Color Gray Radome Material ABS Weight 530 g Tsunami QB-8100/MP-8100 System Recommended Antennas 43 Recommended 5 GHz Antennas 4.1.2.3 Antenna Patterns 4.1.3 17 dBi MIMO Sector Antenna (60°) (MA-WC55-DS17) NOTE: This antenna is applicable only for QB-8100 devices. Tsunami QB-8100/MP-8100 System Recommended Antennas 44 Recommended 5 GHz Antennas 4.1.3.1 Electrical Specifications Frequency range 4.9 - 6.1 GHz Gain, typ. 17dBi VSWR, max. 1.7:1 Polarization Dual, Slant ±45° 3 dB Beam-Width, H-Plane, typ. 60 ° 3 dB Beam-Width, E-Plane, typ. 8° Front to Back Ratio. -25 dB Port to Port Isolation -30 dB Input power, max 20 Watt Input Impedance 50 Ohm Lightning Protection DC Grounded 4.1.3.2 Mechanical Specifications Dimensions (HxWxD) 370 x 370 x 40 mm (14.5" x14.5" x1.6") Weight 1.8 kg Connector 2 x N-Type, Female Back Plane Aluminum; protected through chemical passivation Radome UV Protected Plastic Mount MNT-22 4.1.3.3 Environmental Specifications Operating Temperature Range -40° C to +65° C Vibration According to IEC 60721-3-4 Wind Load 200 km/h (survival) Flammability UL94 Water Proofing IP-67 Humidity ETS 300 019-1-4, EN 302 085 (annex. A.1.1) Salt Fog According to IEC 68-2-11 Ice and Snow 25mm radial (survival) Tsunami QB-8100/MP-8100 System Recommended Antennas 45 Recommended 5 GHz Antennas 4.1.4 20 dBi Sector Antenna (MA-WB55-20) 4.1.4.1 Electrical Specifications Frequency range 4.9 - 6.1 GHz Gain 20 dBi VSWR, max. 1.8:1 3 dB Beam-Width, H-Plane, typ. 30 ° 3 dB Beam-Width, E-Plane, typ. 8° Side Lobes, min. ETSI EN 302 085 V1.2.3 â?“ CS1 Polarization Linear Vertical Cross Polarization, typ. ETSI EN 302 085 V1.2.3 â?“ CS1 Port to Port Isolation ETSI EN 302 085 V1.2.3 â?“ CS1 Front to Back Ratio, min. ETSI TS3, TS4, TS5 Input power, max 50 Watt Input Impedance 50 Ohm Lightning Protection DC Grounded 4.1.4.2 Mechanical Specifications Dimensions (HxWxD) 573 x 120 x 115 mm (22.6" x 4.7" x 4.5") Weight 1 kg Connector N-Type, Female Back Plane Aluminum; protected through chemical passivation Radome UV Protected Polycarbonate Mount MNT-22 Environmental Specifications Operating Temperature Range -40° C to +65° C Vibration According to IEC 60721-3-4 Tsunami QB-8100/MP-8100 System Recommended Antennas 46 Recommended 5 GHz Antennas Wind Load 200 km/h (survival) Flammability UL94 Water Proofing IP-67 Humidity ETS 300 019-1-4, EN 302 085 (annex. A.1.1) Ice and Snow 25mm radial (survival) Salt Fog According to IEC 68-2-11 Service Life > 10 years 4.1.5 Other Recommended Sector Antennas Beamwidth Manufacturer Model Number Frequency Range Mid-Band Gain 60° Mars MTI MTI MTI RadioWaves RadioWaves MA-WC50-5X MT-484026/NV MT-484026/NH MT-484033/NV SEC-55H-60-17 SEC-55V-60-17 5.15 – 5.85 5.15 – 5.875 5.15 – 5.875 5.15 – 5.875 5.25 – 5.85 5.25 – 5.85 17 16 (Null-Fill) 15 (h pol, NF) 16.5 17 (hor pol) 17 90° Mars MTI MTI MTI RadioWaves RadioWaves Telex Telex MA-WD50-6X MT-484027/NV MT-484027/NH MT-484032/NV SEC-55H-90-16 SEC-55V-90-16 5801 5840 5.15 – 5.875 5.15 – 5.875 5.15 – 5.875 5.15 – 5.85 5.25 – 5.85 5.25 – 5.85 5.725 – 5.825 5.725 – 5.825 16 14 (Null-Fill) 14 (h pol, NF) 17 16 (hor pol) 16 12 15 120° Mars MTI MTI RadioWaves RadioWaves MA-WE50-7X MT-484034/NV MT-484034/NH SEC-5V-120-14 SEC-5V-120-16 5.15 – 5.875 5.15 – 5.875 5.15 – 5.875 5.725 – 5.85 5.725 – 5.85 14.5 16.5 16.5 (hor pol) 14 16 Tsunami QB-8100/MP-8100 System Recommended Antennas 47 Recommended 5 GHz Antennas 4.2 Panel Antennas • 19 dBi MIMO Antenna (PRX09-200250) • 15 dBi Window Antenna (5054-WA-15-STN) • 18 dBi Panel Antenna (5054-PA-18) • 23 dBi Panel Antenna (5054-PA50-23) • 23.5 dBi MIMO Antenna (MA-WA56-DP25N) • 30 dBi Panel Antenna (MA-WA55-30) • Environmental Specifications 4.2.1 19 dBi MIMO Antenna (PRX09-200250) NOTE: This antenna is applicable only for MP-8100 devices. Tsunami QB-8100/MP-8100 System Recommended Antennas 48 Recommended 5 GHz Antennas 4.2.1.1 Electrical Specifications Frequency Range 4.9 - 6.1 GHz Gain 19 -21.5 dBi VSWR 2.0:1(max.) Polarization Linear, ±45 Horizontal HPBW 7.4° - 10.0° Vertical HPBW 8.0° - 9.7° Sidelobes level -4 dB (max.) Front-to-back ratio -30 dB (max.) Isolation 16 dB (min.) Input impedance 50 Ohm Cable Phi1.37, 320 mm x 2 Connector HRS U.FL x 2 Power handling 2 W (cw) Lightning protection DC Ground 4.2.1.2 Environmental and Mechanical Specifications Survival wind speed 216 km/hr Temperature -40 to +80 °C Humidity 95% at 55 °C Radome Color White Radome Material ABS, UV Resistant Weight 2 kg Dimensions 360 x 360 x 30 mm Waterproof IP-X7 Mount kit N/A Tsunami QB-8100/MP-8100 System Recommended Antennas 49 Recommended 5 GHz Antennas 4.2.1.3 Antenna Patterns Pattern +45 Pattern -45 Tsunami QB-8100/MP-8100 System Recommended Antennas 50 Recommended 5 GHz Antennas 4.2.2 15 dBi Window Antenna (5054-WA-15-STN) 4.2.2.1 Electrical Specifications Frequency Range 5150 MHz – 5850 MHz VSWR 2.0 : 1 maximum Nominal Impedance 50 Ohms Gain* 15 dBi HPBW/Horizontal 45° HPBW/Vertical 10° Polarization Linear, Vertical Downtilt 0° Power Handling 20 W (cw) Connector Type Standard N Female Front-to-Back Ratio 18 dB Impedance 50 Ohms 4.2.2.2 Environmental and Mechanical Specifications Wind Survival 180 km/hr Temperature Range -40 to +80 °C Humidity 95% @ 25 °C Lightning Protection DC ground Size 330 x 93 x 21 mm Radome Color White Radome Material ABS, UV Resistant Weight 0.6 kgw Tsunami QB-8100/MP-8100 System Recommended Antennas 51 Recommended 5 GHz Antennas 4.2.2.3 Antenna Patterns Vertical Tsunami QB-8100/MP-8100 System Recommended Antennas Horizontal 52 Recommended 5 GHz Antennas 4.2.3 18 dBi Panel Antenna (5054-PA-18) 4.2.3.1 Electrical Specifications Frequency Range 5250 MHz – 5785 MHz VSWR 1.5 : 1 maximum Nominal Impedance 50 Ohms Gain 18 dBi HPBW/Horizontal 18° HPBW/Vertical 18° Polarization Linear, Vertical Downtilt 0° Power Handling 10 W (cw) Connector Type Standard N Female Front-to-Back Ratio 30 dB 4.2.3.2 Environmental and Mechanical Specifications Wind Survival (per EIA-222-F at 100’ height) 216 km/hr Temperature Range -40 to +80 °C Humidity 95% @ 25 °C Lightning Protection DC ground Size 200 x 200 x 50 mm Radome Color Light Gray Radome Material ABS, UV Resistant Weight 0.825 kgw Tsunami QB-8100/MP-8100 System Recommended Antennas 53 Recommended 5 GHz Antennas 4.2.3.3 Antenna Patterns Tsunami QB-8100/MP-8100 System Recommended Antennas 54 Recommended 5 GHz Antennas 4.2.4 23 dBi Panel Antenna (5054-PA50-23) 4.2.4.1 Electrical Specifications Frequency Range 5150 MHz – 5875 MHz VSWR 2:0: 1 maximum Nominal Impedance 50 Ohms Gain 23 dBi HPBW/Horizontal 9° HPBW/Vertical 9° Polarization Linear Power Handling 5W Connector Type N Jack Front-to-Back Ratio 30 dB 4.2.4.2 Environmental and Mechanical Specifications Wind Survival 216 km/hr Temperature Range -40 to +80 °C Humidity 95% @ 55 °C Lightning Protection DC Ground Size 320 x 320 x 18 mm Radome Color Gray-White Radome Material PC, UV Resistant Weight 1.2 kg Tsunami QB-8100/MP-8100 System Recommended Antennas 55 Recommended 5 GHz Antennas 4.2.4.3 Antenna Patterns 4.2.5 23.5 dBi MIMO Antenna (MA-WA56-DP25N) Note: This antenna is applicable only for QB-8100 devices. Tsunami QB-8100/MP-8100 System Recommended Antennas 56 Recommended 5 GHz Antennas 4.2.5.1 Electrical Specifications Frequency range 4.9 - 5.875 GHz Gain 23.5 dBi V-Pol:24.5 ± 1 dBi H-Pol:23.5 ± 1 dBi VSWR, max. 1.7:1 3 dB Beam-Width, H-Plane, typ. 7 ° -9 3 dB Beam-Width, E-Plane, typ. 7 ° -9 Side Lobes, min. ETSI TS3, TS4, TS5 Polarization Linear, Vertical and Horizontal Cross Polarization, typ. -25 dB Port to Port Isolation - 30 dB Front to Back Ratio, min. ETSI TS3, TS4, TS5 Input power, max 5 Watt Input Impedance 50 Ohm Lightning Protection DC Grounded 4.2.5.2 Mechanical Specifications Dimensions (HxWxD) 370 x 370 x 40 mm (14.5" x14.5" x1.6") Weight 2.1 kg Connector 2 x N-Type, Female Back Plane Aluminum; protected through chemical passivation Radome UV Protected Polycarbonate Mount MNT-22 4.2.5.3 Environmental Specifications Operating Temperature Range -40° C to +65° C Vibration According to IEC 60721-3-4 Wind Load 200 km/h (survival) Flammability UL94 Water Proofing IP-67 Humidity ETS 300 019-1-4, EN 302 085 (annex. A.1.1) Salt Fog According to IEC 68-2-11 Service Life > 10 years Tsunami QB-8100/MP-8100 System Recommended Antennas 57 Recommended 5 GHz Antennas 4.2.6 30 dBi Panel Antenna (MA-WA55-30) 4.2.6.1 Electrical Specifications Frequency range 4.9 - 6.1 GHz Gain, typ. 30 dBi 4.9-5.15 & 5.875-6.1@ 29 dBi , 5.15-5.875 @ 30 dBi VSWR, max. 1.7:1 @ 4.9-5.875, 1.9:1 @ 5.875-6.1 3 dB Beam-Width, H-Plane, typ. 5° 3 dB Beam-Width, E-Plane, typ. 5° Side Lobes ETSI TS3, TS4, TS5 Polarization Linear,Vertical or Horizontal Input power, max 50 Watt Input Impedance 50 Ohm Lightning Protection DC Grounded 4.2.6.2 Mechanical Specifications Dimensions (HxWxD) 600 x 600 x 30 mm (23.5" x 23.5" x 1.2") Weight 5 kg Connector N-Type, Female Back Plane Aluminum; protected through chemical passivation Radome UV Protected, Plastic Mount MNT-60 4.2.6.3 Environmental Specifications Operating Temperature Range -40° C to +65° C Vibration According to IEC 60721-3-4 Tsunami QB-8100/MP-8100 System Recommended Antennas 58 Recommended 5 GHz Antennas Wind Load 200 km/h (survival) Flammability UL94 Water Proofing IP-65 Humidity ETS 300 019-1-4, EN 302 085 (annex. A.1.1) Salt Fog According to IEC 68-2-11 Service Life > 10 years 4.2.7 Other Recommended Panel Antennas Type Manufacturer Model Number Frequency Range Mid-Band Gain Panel SmartAnt Gabriel MTI MTI MTI Mars RadioWaves R0320-056 DFPS.5-52 MT-485001/N MT-485028/N MT-486004/N MA-WA57-3X FP .5-5-18 5.15 – 5.875 5.25 – 5.85 5.15 – 5.875 5.15 – 5.875 5.15 – 5.875 5.15 – 5.875 5.25 – 5.85 8 18 18 22 26 17.5 18 1-Foot Flat Panel Gabriel Andrew MTI Mars RadioWaves DFPD1-52 FPA5250D12-N 485002/N MA-WA58-1X FP1 5-24 5.25 – 5.85 5.25 – 5.85 5.15 – 5.875 5.15 – 5.875 5.25 – 5.85 23.5 23.6 23 23 24 2-Foot Flat Panel MTI Gabriel Andrew RSI RadioWaves MT-486001/N DFPD2-52 FPA5250D24-N A57A24-U FP2 5-28 5.15 – 5.875 5.25 – 5.85 5.25 – 5.85 5.725 – 5.85 5.25 – 5.85 28 28 28.2 26.5 28 Tsunami QB-8100/MP-8100 System Recommended Antennas 59 Technical Services and Support 5 See the following sections: • Obtaining Technical Service and Support • Support Options – Proxim eService Web Site Support – Telephone Support – ServPak Support Obtaining Technical Service and Support If you are having trouble using the Proxim product, please read this manual and the additional documentation provided with your product. If you require additional support to resolve your issue, please be ready to provide the following information before you contact Proxim’s Technical Services: • • • Product information – Part number of suspected faulty unit – Serial number of suspected faulty unit Trouble/error information – Trouble/symptom being experienced – Activities completed to confirm fault – Network information (what kind of network are you using?) – Circumstances that preceded or led up to the error – Message or alarms viewed – Steps taken to reproduce the problem ServPak information (if a Servpak customer): – • ServPak account number Registration information – If the product is not registered, date when you purchased the product – If the product is not registered, location where you purchased the product NOTE: Technical Support is free for the first 90 days from the date of purchase. Support Options Proxim eService Web Site Support The Proxim eService Web site is available 7x24x365 at http://support.proxim.com. On the Proxim eService Web Site, you can access the following services: • New Product Registration: Register your product to gain access to technical updates, software downloads, and free technical support for the first 90 days from receipt of hardware purchase. • Open a Ticket or RMA: Open a ticket or RMA • Search Knowledgebase: Locate white papers, software upgrades, and technical information. Tsunami QB-8100/MP-8100 System Recommended Antennas 60 Technical Services and Support • ServPak Support: Learn more about Proxim’s ServPak global support service options. • Your Stuff: Track status of your tickets or RMAs and receive product update notifications. • Provide Feedback: Submit suggestions or other types of feedback. • Customer Survey: Submit an On-Line Customer Survey response. Telephone Support Contact technical support via telephone as follows: USA & Canada Customers Call Technical Support: Phone: 408-383-7700 Toll Free: 866-674-6626 Hours: 6:00 AM to 6:00 P.M. Monday - Friday, Pacific Time APAC Customers Call Technical Support: Phone: +91 40 23115490 Hours: 9:00 AM to 6:00 P.M. Monday - Friday, IST (UTC/GMT +5:30 hrs) International Customers Call Technical Support: Phone: 408-383-7700 Hours: 6:00 AM to 6:00 P.M. Monday - Friday, Pacific Time ServPak Support To provide even greater investment protection, Proxim Wireless offers a cost-effective support program called ServPak. ServPak is a program of enhanced service support options that can be purchased as a bundle or individually, tailored to meet your specific needs. Whether your requirement is round the clock technical support or advance replacement service, we are confident that the level of support provided in every service in our portfolio will exceed your expectations. • Advanced Replacement of Hardware: Can you afford to be down in the event of a hardware failure? Our guaranteed turnaround time for return to factory repair is 30 days or less. Those customers who purchase this service are entitled to advance replacement of refurbished or new hardware guaranteed to be shipped out by the Next Business Day. Hardware is shipped Monday – Friday, 8:00 AM – 2:00 PM (PST). • Extended Warranty: Extend the life of your networking investment by adding 1, 2, or 3 years to your products standard warranty. This service coverage provides unlimited repair of your Proxim hardware for the life of the service contract. The cost of an extended warranty is far less than the cost of a repair providing a sensible return on your investment. • 7x24x365 Technical Support: This service provides unlimited, direct access to Proxim’s world-class Tier 3 technical support engineers 24 hours a day, 7 days a week, 365 days a year including Holidays. Customers who purchase this service can rest assured that their call for technical assistance will be answered and a case opened immediately to document the problem, troubleshoot, identify the solution and resolve the incident in a timely manner or refer to an escalation manager for closure. • 8x5 Technical Support: This service provides unlimited, direct access to Proxim’s world-class technical support 8 hours a day, 5 days a week from 8:00 AM - 5:00 PM (PST(US)). Technical Support is available at no charge for the first 90 days from the purchase date. Beyond this period, a ServPak support agreement will be required for technical support. Self-help will be made available by accessing Proxim’s extensive eService knowledgebase. • Software Maintenance: It's important to maintain and enhance security and performance of wireless equipment and Proxim makes this easy by providing a Software Maintenance program that enables customers to access new features and functionality, rich software upgrades and updates. Customers will also have full access to Proxim's vast knowledgebase of technical bulletins, white papers and troubleshooting documents. • Priority Queuing Phone Support: This service provides customers with a one hour response time for technical phone support. There is no waiting in line for those urgent calls for technical support. Tsunami QB-8100/MP-8100 System Recommended Antennas 61 Technical Services and Support ServPak Service 24x7Enhanced 8x5 Standard (Bundled Serv.) (Bundled Serv.) Extended Warranty Advance Hardware Replacement Software Maintenance 24x7 Technical Support Product Coverage Duration Renewable Contracts Renewable Contracts Renewable Contracts Renewable Contracts No Renewable Contracts Software Coverage Duration Renewable Contracts Renewable Contracts No No Renewable Contracts No Proxim TAC Support Yes Yes No No No Yes Software Updates & Upgrades Yes Yes No No Yes No Registered Access to Proxim.com Yes Yes Yes Yes Yes Yes Registered Access to Knowledge Tool Yes Yes Yes Yes Yes Yes Advance Replacement Yes No No Yes No No Depot Repair No Yes Yes No No No To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information or for questions on any of the available ServPak support options, call Proxim Support at 408-383-7700 or send an email to servpak@proxim.com. Tsunami QB-8100/MP-8100 System Recommended Antennas 62