Clinton County
Central Dispatch
POLICE
9 - 1- 1
FIRE
EMS
2008
Annual Report
TABLE OF CONTENTS
Mission Statement .......................................................................................1
A Message from the Director .....................................................................2
Status of Major Projects ..............................................................................3
Team Member Pictures................................................................................5
Organizational Chart ...................................................................................6
2008 Telecommunicator of the Year...........................................................7
Employee Training ......................................................................................8
Telephone Call Activity ..............................................................................9
Telephone Call Volume and Source .........................................................10
Law Enforcement .................................................................................... 11
Law Enforcement Officer Initiated Activity ............................................12
Fire Departments... ....................................................................................13
Fire/Rescue Data Chart of Call Totals ......................................................14
Ambulance Services..................................................................................15
Township Activities .................................................................................16
City, Village, and Neighboring Counties .................................................17
Tours and Public Safety Training .............................................................18
Freedom of Information Act Requests......................................................19
Kindergarten 9-1-1 Presentations .............................................................20
Public Relations Events.............................................................................21
Radio Loans to Civic/Public Safety Agencies ..........................................22
Revenue and Expenditure Summary ........................................................23
Administrative Policy Board.....................................................................24
Central Dispatch on the Web ...................................................................25
MISSION STATEMENT
The mission of
Clinton County
9-1-1 Central Dispatch
is to contribute to the
safety and quality of life
in our community by linking
the citizens of our community,
our neighboring communities,
and our associated public safety
agencies with efficient, reliable,
responsive, and professional public
communication services.
1
A MESSAGE FROM THE DIRECTOR . . .
The data within this report supports the ever increasing demand
being placed upon our dedicated team of telecommunicators as
they continue to serve the citizens of, and those traveling
through, this great county. I continue to be impressed with the
team’s professionalism and accuracy in handling the increasing
degree of stress placed upon them.
You will notice that the total call volume activity level is down from previous years.
These reduced levels have not reduced the demand and resulting stress placed on the
team, as they provide the high level of professional service. Case in point, on page 10 is
the Telephone Call Volume and Source report. Please note that the majority of our
emergency calls are now received from devices other than traditional landline phones.
Cellular calls account for over 80 percent of these calls! Due to the way that technology
delivers cellular calls, it takes a telecommunicator at least three times longer to accurately
process the cellular call for service than a landline call. As more people “cut the cord,”
we are going to continue to see an increase in cellular call volumes.
During 2008, we continued with two of the same challenges we experienced in 2007,
technological enhancements and state legislative issues. Clinton County Central
Dispatch was very active in the development and the December 2008 passage of Public
Act 379 of 2008. As we strive to keep up with technology, and our ability to pay for that
technology, Public Act 379 is pivotal as our 9-1-1 operation is entirely funded from
Clinton County subscribers who pay the surcharge that we receive from all devices
capable of dialing 9-1-1.
Public Act 379 of 2008 has provided the surcharge parity that we sought permitting our
previously, rapidly declining landline surcharge to be reduced from $4.00 per line, to a
$2.00 assessment on all devices capable of dialing 9-1-1. Now, any device that can dial
the digits of 9-1-1 pays the same $2.00 assessment. A provision of the legislation is that
phone providers no longer have to remit the operational surcharge collected and paid to
counties on a monthly basis, but now they remit quarterly. This placed a cash flow
concern and delay in our ability to evaluate if the state’s “estimated” income for counties
from the all-device surcharge will actually be received. As accurate cash flow amounts
will not be known for a year, the Clinton County Board of Commissioners elected to
move slowly with large capital improvement projects scheduled for 2008. Our largest
improvement project continues to be the need to enhance our countywide, emergency
public safety 800 MHz trunked radio system. Page 3 explains this project in more detail.
Pages 20-22 highlight our commitment to return, as directly as we can, our support to the
community that provides us with our operational funds. We appreciate the cooperation
received from local schools to bring our 9-1-1education program directly to our children.
As scheduling permits, we look forward to bringing our educational booth to your local
community event. It is our chance to talk directly with you, provide adult and children
educational material, and thank you for your support.
2
STATUS OF MAJOR PROJECTS
Voice 800 MHz Radio – Ongoing
Our countywide, emergency public safety communication system was built in 1998, and it
continues to perform as designed. Unfortunately, what has occurred over the last ten years is
significant construction of large metal and heavy brick commercial buildings. Some of these
buildings also have radio-signal-reflective materials. Most of the radio-signal-blocking
construction is primarily in the southern tier of our townships, our most densely populated area.
These types of buildings restrict or stop radio signals, resulting in a serious public safety
concern. Police, fire, and EMS personnel inside the building cannot communicate with dispatch
and other responders outside the building. Preliminary work continues on the solution for
improved in-building coverage.
Stable funding for this large of a project continues to be a major concern. Legislative changes in
December 2008 have provided some degree of hope, but also just as much uncertainty on the
amount we will actually collect. Public Act 379 of 2008 goes a long ways in attempting to
provide surcharge-assessment parity between all devices that can access 9-1-1. The law changes
the monthly receipt of operational surcharge that is paid to counties to quarterly payments. It
will take a year (four quarterly payments being received) before we may know if it truly results
in adequate funding that we can rely on to pay for the improvements required of our public
safety communication system. The South End Enhancement project was designed during 2008,
and ballpark construction costs were obtained from two vendors. Although the project is called
the South End Enhancement project, two phases of this project include a tower in Maple Rapids
area to cover the low-lying Maple River basin area and another in the Ovid/Elsie area.
The Board of Commissioners approved the retention of a consultant to assist the Administrative
Policy Board of Central Dispatch in completing an unbiased evaluation to either improve our
current MA Com/Tyco radio system or switch to the Michigan Public Safety Communication
System (MPSCS). The MPSCS does not provide handheld, guaranteed coverage that meets our
needs. In order for our public safety personnel to have the handheld coverage required with the
MPSCS, we would have to build additional towers within Clinton County, and turn them over to
MPSCS.
The Technical Advisory Committee reviewed the consultant’s information and recommended to
the Administrative Policy Board to remain with MA Com/Tyco and enhance the current radio
system. The Administrative Policy Board reviewed the consultant’s presentation and came to the
same conclusion.
While we continue to monitor our sole source of funding (surcharge on all devices that can dial
9-1-1) to ensure it will be adequate to fund this project, we also continue to research new tower
site locations as engineered by MA Com/Tyco and work toward putting together a detailed cost
projection for this project.
I/P Telephones (Internet Protocol) – Ongoing
Clinton County Central Dispatch is taking a lead in the research of switching our 9-1-1 fixedphone line, antiquated telephone system to an I/P-based system. We must make this switch
before we can receive text messages or live pictures of the crime scene from victims or witnesses
of crimes.
3
STATUS OF MAJOR PROJECTS (Continued)
We also need this enhancement to permit us to work more closely with our neighboring 9-1-1
centers in the exchange of timely and accurate relay of calls for service.
Clinton County hosted several meetings with various vendors of I/P 9-1-1 technology that many
of our neighboring 9-1-1 operations attended. We are actively exploring a regional approach to
an I/P solution. Not only will a regional solution provide quick and accurate transfer of caller
data between 9-1-1 centers, but it will also permit cost savings to all involved.
Clinton, Eaton, and Ingham counties’ 9-1-1 directors are working toward a virtual back-up
dispatch center governed by an intergovernmental agreement, whereby, each dispatch center will
be able to use each other’s centers as physical back-up sites for emergencies. I/P telephony is
required if the dispatch centers are going to work together and save the construction and
operational costs of a fixed back-up site.
800 MHZ Rebanding – Sprint/Nextel – Ongoing
Sprint/Nextel cellular phones use 800 MHz frequencies that have been intermixed with those
used by public safety. Across the United States, several dangerous instances of the Sprint/Nextel
use interfering with radio signals of public safety responders during emergencies have occurred.
The Federal Communication Commission (FCC) ordered Sprint/Nextel to pay for the
reprogramming or “rebanding” of all 800 MHz public safety radios to frequency ranges
separated from the cellular industry. The process has now arrived for Clinton County’s 600-plus
radios to be rebanded.
The process is very complicated; at the same time our public safety radios are being
reprogrammed, we have to keep our communications going. To that end, the Board of
Commissioners approved the hiring of a consulting firm to assist, not only in the actual
rebanding, but also in the huge amount of federal paperwork required to ensure the cost of the
rebanding is paid by Sprint/Nextel and not our local public safety agencies.
The expected completion of the Sprint/Nextel rebanding project is scheduled for the end of
summer in 2009.
REVERSE 9-1-1® - Completed
The year 2008 finally brought our emergency public notification system to conclusion with the
installation and training of our team members on REVERSE 9-1-1®. REVERSE 9-1-1® will
permit targeted segments of our county to be directly notified either by their landline or cellular
phones of emergencies, i.e. chemical spill, water main break, or the need for citizens to assist us
by watching for missing children or Alzheimer patients that may have walked away from home.
REVERSE 9-1-1® combines 9-1-1 calling data and GIS mapping technology to a geographical
target and notifies affected individuals.
The Administrative Policy Board approved operational policies for the use of REVERSE 9-1-1®
by other public safety agencies within Clinton County so that they too may use the internet-based
tool to assist the citizens we serve.
4
TEAM MEMBERS
Director
James Fyvie
May 1996
Supervisor
Angelia Beals
October 2001
Telecommunicator
Linda Epkey
February 1992
5
Operations Manager
Ellen Guinn
September 1992
Secretary
Diane Kirkpatrick
May 2004
Supervisor
Ross Lauback
September 2004
Telecommunicator
Jean Kemp
July 1991
Telecommunicator
Linda Morrison
July 1997
Telecommunicator
Barbara Spagnuolo
August 1999
Telecommunicator
Jared Spears
January 2000
Telecommunicator
Suzzette Bunge
August 2000
Telecommunicator
Andrea Melzer
February 2003
Telecommunicator
Mary Birchmeier
December 2003
Telecommunicator
Cynthia Goldman
May 2005
Telecommunicator
Scott Walton
January 2006
CLINTON COUNTY 9-1-1 CENTRAL DISPATCH
ORGANIZATIONAL CHART
Board of Commissioners
Secretary
Diane Kirkpatrick
Director
James Fyvie
Operations Manager
Ellen Guinn
Supervisor
Angelia Beals
Administrative Policy Board
Technical Advisory Committee
Supervisor
Ross Lauback
9-1-1
Telecommunicators
Jean Kemp
Linda Epkey
Linda Morrison
Barbara Spagnuolo
Jared Spears
Suzzette Bunge
Mary Birchmeier
Cynthia Goldman
Andrea Melzer
Scott Walton
6
2008 TELECOMMUNICATOR OF THE YEAR
Each year Clinton County Central Dispatch team members vote for the team member that they
feel has gone above and beyond the normal requirements of the job in completing the
responsibilities of a Telecommunicator. The recipient receives an individual plaque and his/her
name added to the department plaque.
Team members are to consider the following factors when making their selection:
1. The individual that provides assistance to the citizens that call us, the public service
agencies that we serve, and to his/her fellow team members.
2. The individual who demonstrates a superior performance or actions in carrying out
his/her responsibilities.
3. The individual who, because of his/her diligence and perseverance, has performed tasks
under unusual circumstances and goes beyond that which is normally expected of most
telecommunicators.
4. The individual who has demonstrated exemplary conduct, initiative, and dedication to
duty.
In summary, the ballot is cast for the Telecommunicator that has an overall attitude, work record,
and image during the entire year. The Director is not eligible and may only vote to break a tie.
This year’s honor for Telecommunicator of the Year belongs to Linda Epkey. Linda was also
chosen as Telecommunicator of the Year in 1997.
7
EMPLOYEE TRAINING COMPLETED
January:
All Central Dispatch team members completed employee training at the courthouse.
February:
Supervisor Beals, telecommunicators Spagnuolo, Bunge, and Walton completed MACNLOW
Associates’ Dispatching Officer Down Calls course in Lansing.
Supervisor Lauback and telecommunicators Kemp, Epkey, Spagnuolo, Bunge, Melzer,
Goldman, and Walton completed MACNLOW Dispatching Suicide Calls course in Lansing.
Telecommunicator Walton completed MACNLOW Handling Domestic Violence Calls
dispatcher course in Lansing.
March:
Secretary Kirkpatrick completed Management Skills for Secretaries, Administrative
Assistants, and Support Staff at the Waterford Estates’ Lodge in Lansing.
Telecommunicators Birchmeier and Goldman completed MACNLOW Advanced Dispatch
course in Lapeer.
Telecommunicator Morrison attended Weather Spotting class.
April:
Director Fyvie attended MCDA (Michigan Communication Directors’ Association) Legal
Update training in Bay City.
May:
Secretary Kirkpatrick attended and completed the Fred Pryor Mistake-Free Grammar and
Proofreading seminar at the Quality Inn-University in East Lansing.
Director Fyvie and Operations Manager Guinn attended the NENA (National Emergency
Number Association) Conference at the Sheraton Hotel in West Lansing.
Operations Manager Guinn, Supervisor Beals, Supervisor Lauback, telecommunicators Kemp,
Epkey, Morrison, Spagnuolo, Bunge, Birchmeier, and Goldman completed PSTC (Public
Safety Training Consultants) Being the Best dispatcher training in Okemos.
All Central Dispatch team members completed employee training at the courthouse.
June:
Director Fyvie attended the NENA National 9-1-1 Conference in Tampa, Florida.
July:
Director Fyvie attended MCDA (Michigan Communication Directors’ Association) Summer
Training Conference in Marquette.
August:
Supervisor Lauback and Telecommunicator Kemp attended APCO (Association of PublicSafety Communications Officials) Conference in Kansas City, Missouri.
Telecommunicator Spagnuolo attended DeWitt Area Fire training.
October:
Director Fyvie attended the MCDA training session Strategic Planning and Training Fund
Success in Traverse City.
All Central Dispatch team members completed employee training at the courthouse.
Director Fyvie, Operations Manager Guinn, Supervisor Beals, and Supervisor Lauback
attended REVERSE 9-1-1® training at the courthouse.
November:
Telecommunicator Spears attended three-day Spanish for 9-1-1 course in Pentwater.
Secretary Kirkpatrick attended Adobe® Acrobat® training in East Lansing.
8
TELEPHONE CALL ACTIVITY
Telephones continue to be the primary
means from which we receive requests for
service. The type of technology used
through the telephone has become the
major factor in our ability to receive,
process, and dispatch quickly and
efficiently. We currently receive 9-1-1
calls from both conventional telephones
(landline) and cellular (wireless). Our
telecommunicators must also be aware that
they may receive 9-1-1 calls from satellite
telephones or Voice over Internet Protocol
(VoIP) that could originate from anywhere
in
the
world,
PCS
(personal
communication systems - palm pilots) as
well as laptop computers that are
connected to cellular signals from
traditional wireless or satellite.
Landline telephones are the most location
accurate and reliable device to dial 9-1-1.
As more and more people disconnect their
landline phones for other devices, we are
receiving an increasing number of
emergency calls from citizens that we
cannot hear well enough to determine what
type of emergency they are having and at
times, are unable to determine their
location to adequately respond to their call
for help. This situation is very frustrating
and dangerous. Our dispatch center is
capable
of
receiving
Federal
Communication Commissions (FCC)
Phase II cellular location technology from
all of our known cellular phone providers,
providing the subscriber has a phone
capable of sending longitude and latitude,
and they are able to obtain a strong signal.
Phase II capable cellular phones can
provide the cellular caller’s location within
125 meters.
A non-landline 9-1-1 call takes an average
of three times longer to process than does
a landline 9-1-1 call. This is due to the
fact that a landline 9-1-1 call sends the
data of the name and address of the calling
9
location’s phone, permitting CAD
(computer-aided dispatch) data to enter the
cross streets as well as indicating which
police, fire, or EMS agency should be sent
to that fixed location. Wireless calls may
indicate the cellular tower location
receiving the call, which direction (face)
of the antenna received the signal and
sometimes, the cellular phone owner’s
name and cellular telephone number. All
other necessary information to determine
the caller location needed to properly
dispatch public safety to an incident must
be verbally obtained from the cellular
caller and typed into CAD by the
telecommunicator.
Cellular (wireless) calls are also subject to
“signal bounce.” If the tower closest to
the caller is busy, the call will be bounced
to the next tower, and so on, until the
signal finds an available tower and is
transferred to a landline for delivery to the
dispatch center. We continue to receive
cellular calls originating from individuals
located outside of Michigan and routinely
from Detroit, Grand Rapids, Lansing,
Flint, and other locations within Michigan.
Out-going calls are calls made by
telecommunicators when they handle the
citizen’s request, calling for wreckers,
utility companies, courts, etc. Many times
out-going calls take longer for a
telecommunicator to handle than incoming calls due to busy signals and the
need to call back, explaining the situation,
giving directions, etc.
The Telephone Call Volume and Source
chart on the next page compares 9-1-1
cellular to 9-1-1 landline and indicates the
percentage of the total 9-1-1 calls that are
received from cellular phones. Cellular
call volumes are directly related to bad
weather and the resulting accidents. It is
not unusual for Central Dispatch to receive
10-30 cellular calls for a single incident.
TELEPHONE CALL VOLUME AND SOURCE
IN is the number of telephone calls received from all types of sources: landline, cellular, VoIP,
etc. OUT is the number of outgoing telephone calls made by telecommunicators on behalf of
citizen requests, calls for a wrecker response, etc.
MONTH
2006
2007
2008
SOURCE OF 2008
INCOMING CALLS
IN
OUT
IN
OUT
IN
OUT
January
7264
3333
7066
3013
6532
2770
9-1-1TRUNKS..............................22636
February
6386
2686
6581
3215
6821
3063
CELLULAR...................................18181
March
6298
2920
7247
3245
6209
2509
VOIP.................................................221
April
6848
2986
7032
3015
6599
2702
GENERAL....................................44421
May
7830
3317
7858
3008
7392
2647
TOTAL......................................... 85459
June
7436
2921
7856
3378
8142
3130
July
8114
3336
7683
3334
8282
3162
August
7801
3217
7882
3297
7016
2731
September
7417
3199
7324
2816
6768
2698
October
7791
3479
7522
2894
7263
2998
November
7212
3192
6876
2592
7169
3098
December
7193
2970
6933
2880
7266
3282
87590
37556
87860
36687
85459
34790
Subtotal
TOTAL CALLS
125146
124547
240
103
241
101
234
95
Average Per Hour
10.0
4.3
10.0
4.2
9.7
4.0
14.3
14.2
ACCOUNT FOR 80%
OF ALL OUR EMERGENCY
INCOMING CALLS
Cellular 9-1-1 calls require
three times more time
to process than a
landline 9-1-1 call.
Cellular call volume is
very much affected by
weather conditions.
One accident on the
expressway results in
multiple calls reporting
the same incident.
120249
Average Per Day
TOTAL AVERAGE
PER HOUR
2008 CELLULAR CALLS
13.7
2008 AVERAGE HOURLY CALL VOLUME
Midnight 2:59 AM
3:00 AM 5:59 AM
6:00 AM 8:59 AM
9:00 AM 11:59 AM
Noon 2:59 PM
3:00 PM 5:59 PM
6:00 PM 8:59 PM
9:00 PM 11:59 PM
6.8
5.1
12.8
18.8
18.3
20.4
16.2
11.4
10
LAW ENFORCEMENT
Law enforcement totals indicate the calls received by Central Dispatch and handled by
the respective law enforcement agency. The law enforcement agency’s annual report
may be different from the totals listed here due to reporting procedures by that
agency. Central Dispatch totals reflect calls a telecommunicator handled by telephone
that did not require a police response.
Examples of types of telecommunicator handled calls: car/deer not requiring a police
report, property damage when only a complaint number is sought for insurance,
delivery of messages, vehicle in the ditch when no police report is required, etc.
AGENCY
2006
9-1-1 CENTRAL DISPATCH
BATH TOWNSHIP POLICE
CAPITAL REGION AIRPORT
DEWITT CITY POLICE
DEWITT TOWNSHIP POLICE
ELSIE POLICE
MAPLE RAPIDS POLICE
MICHIGAN STATE POLICE
OVID POLICE
SHERIFF’S OFFICE
ST. JOHNS POLICE
TOTALS
2007
12992
4535
61
1312
7613
349
202
1127
653
12261
7969
49074
2008
14075
4781
91
1308
7743
279
210
1023
672
12717
8371
51270
3-Year
Totals
42013
13734
227
3895
23002
965
617
3100
2130
38108
25947
14946
4418
75
1275
7646
337
205
950
805
13130
9607
55402
153738
2008 LAW ENFORCEM ENT CALLS RECEIVED
9-1-1 CENTRAL DISPATCH
14946
SHERIFF’S OFFICE
13130
9607
ST. JOHNS POLICE
DEWITT TOWNSHIP POLICE
7646
BATH TOWNSHIP POLICE
4418
DEWITT CITY POLICE
1275
MICHIGAN STATE POLICE
950
805
OVID POLICE
ELSIE POLICE
337
MAPLE RAPIDS POLICE
205
75
CAPITAL REGION AIRPORT
0
2000
4000
6000
8000
10000
NUMBER OF CALLS
11
12000
14000
16000
LAW ENFORCEMENT
(OFFICER INITIATED ACTIVITY)
The totals below indicate patrol activities the law enforcement officer initiated. When
an officer makes an arrest, a traffic stop, or comes across other reportable incidents,
the officer will request a complaint number from Central Dispatch to track the
incident.
6737
7828
7686
3-Year
Totals
22251
79
36
27
142
DEWITT CITY POLICE
1230
851
673
2754
DEWITT TOWNSHIP POLICE
4520
4594
4209
13323
ELSIE POLICE
627
583
564
1774
MAPLE RAPIDS POLICE
675
391
306
1372
MICHIGAN STATE POLICE
2290
2416
1860
6566
OVID POLICE
1191
1073
626
2890
SHERIFF’S OFFICE
17940
19005
20026
56971
ST. JOHNS POLICE
5035
7743
8400
21178
40324
44520
46385
131229
AGENCY
2006
BATH TOWNSHIP POLICE
2007
CAPITAL REGION AIRPORT
TOTALS
2008
2008 OFFICER INITIATED CALLS
27
Agency
CAPITAL REGION AIRPORT
MAPLE RAPIDS POLICE
306
ELSIE POLICE
564
OVID POLICE
626
DEWITT CITY POLICE
673
1860
MICHIGAN STATE POLICE
4209
DEWITT TOWNSHIP POLICE
7686
BATH TOWNSHIP POLICE
8400
ST. JOHNS POLICE
20026
SHERIFF’S OFFICE
0
2500
5000
7500
10000
12500
15000 17500
20000 22500
Num ber of Calls
12
FIRE/RESCUE DEPARTMENTS
The fire department totals indicate calls received by Central Dispatch from
individuals, EMS, and police agencies requesting a fire department and/or Medical
First Responder (MFR-fire rescue) to be dispatched. MFR and actual fire requests are
separated for a more accurate reflection of departmental activities. Respective fire
departments’ reports for total calls may be different from those listed due to reporting
procedures by the departments.
AGENCY
2006
FIRE
BATH TOWNSHIP
FIRE/RESCUE
CLINTON AREA
FIRE/RESCUE
DALLAS-FOWLER
FIRE/RESCUE
DEWITT AREA
FIRE/RESCUE
DEWITT TOWNSHIP
FIRE/RESCUE
2007
RESCUE
FIRE
3-YEAR
TOTALS
2008
RESCUE
FIRE
RESCUE
FIRE
RESCUE
139
384
150
441
131
420
420
1245
133
207
111
250
135
231
379
688
20
52
15
44
21
47
56
143
59
236
53
281
88
256
200
773
178
835
171
883
159
1006
508
2724
50
0
56
0
61
0
167
0
1
0
1
0
2
0
4
0
4
5
0
3
7
4
11
12
3
0
3
0
1
0
7
0
149
369
187
397
164
367
500
1133
33
0
39
0
55
31
127
31
119
0
96
0
125
0
340
0
6
6
1
3
3
7
10
16
0
0
0
0
1
0
1
0
ST. JOHNS FIRE
76
0
61
0
68
0
205
0
WESTPHALIA
FIRE/RESCUE
12
66
20
69
19
55
51
190
982
2160
964
2371
1040
2424
2986
6955
ELSIE FIRE
GRAND LEDGE
FIRE/RESCUE
HUBBARDSTON
FIRE/RESCUE
LAINGSBURG FIRE
LOOKING GLASS
FIRE/RESCUE
MAPLE RAPIDS
FIRE/RESCUE
OVID-MIDDLEBURY
FIRE
PEWAMO
FIRE/RESCUE
PORTLAND FIRE
SUBTOTALS
TOTALS
13
3142
3335
3464
9941
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Y FI
AM
RE
OF
I RE
/ RE
S CU
POR
E
TL A
ND
FIR
ST .
E
WE
J OH
S TP
NS
HA
FIR
L IA
E
FI R
E /R
ES C
UE
C LI
B AT
HT
0
61
159
0
2
0
1
125
55 31
21
4
7
7
3
0
1
55
68
0
164
231
256
200
88
47
135
131
367
420
1006
Number of Calls
FIRE/RESCUE 2008 CALL TOTALS
1200
1000
Rescue Calls
Fire Calls
800
600
400
0
0
19
Agency
14
AMBULANCE SERVICES
The totals for ambulance service reflect calls received by Central Dispatch from
individuals as well as from police or fire requesting an ambulance to be dispatched.
Respective ambulance service reports for total calls may be different from those listed
here due to reporting procedures by the respective agency.
AGENCY
2006
CLINTON AREA
2007
3-YEAR
TOTALS
2008
2073
2115
2120
6308
229
223
269
721
GRAND LEDGE
0
129
120
249
LAINGSBURG
1
0
3
4
1843
2035
2102
5980
OVID
401
456
478
1335
PORTLAND
137
89
65
291
4684
5047
7165
16896
ELSIE
LANSING MERCY
TOTALS
2008 AMBULANCE CALLS
OVID
9%
PORTLAND
1%
CLINTON AREA
42%
LANSING MERCY
41%
ELSIE
5%
LAINGSBURG
0%
15
GRAND LEDGE
2%
TOWNSHIP ACTIVITIES
The totals for police, fire, EMS, and rescue (MFR) indicate all public safety activity within the township including
activity handled by Central Dispatch and law enforcement initiated traffic stops. Townships with their own law
enforcement may also have traffic stops and complaints handled by Sheriff’s deputies and Michigan State Police
troopers. The inclusion of traffic stops in this report is to better reflect total law enforcement activity and not just
formal complaints.
TOWNSHIP
BATH
BENGAL
BINGHAM
POLICE
FIRE
RESCUE (MFR)
‘06
‘07
‘08
‘06
‘07
‘08
11405
11986
11635
134
151
133
‘06
‘07
372
EMS
‘08
435
‘06
405
403
‘07
TOTALS
‘08
481
443
DAILY
‘06
‘07
‘08
‘06
‘07
‘08
12314
13053
12616
33.73
35.76
34.57
739
658
621
10
9
7
8
10
6
26
28
24
783
705
658
2.14
1.93
1.80
4190
4227
4849
36
49
69
69
88
88
108
139
130
4403
4503
5136
12.06
12.34
14.07
DALLAS
578
533
474
8
5
5
16
11
14
22
15
22
624
564
515
1.70
1.54
1.41
DEWITT
14467
14544
14343
189
170
165
842
874
1007
881
924
1050
16379
16512
16565
44.87
45.20
45.38
809
645
787
15
18
20
0
1
1
64
63
76
888
727
884
2.43
1.99
2.42
EAGLE
3646
4084
4789
23
40
35
121
138
114
123
149
129
3916
4411
5067
10.72
12.08
13.88
ESSEX
494
522
463
18
10
25
2
2
21
31
41
42
545
575
551
1.49
1.57
1.51
3694
3493
3821
43
26
29
50
52
64
100
90
93
3888
3661
4007
10.65
10.03
10.98
270
282
220
11
5
10
9
4
9
13
8
13
313
299
252
0.80
0.81
0.69
OLIVE
3217
3265
3585
27
25
29
80
88
67
118
134
104
3442
3512
3785
9.63
9.62
10.37
OVID
1527
1356
1189
27
30
32
3
0
0
96
77
76
1653
1463
1297
4.52
4.00
3.55
RILEY
696
621
652
8
7
12
23
34
33
41
56
53
768
718
750
2.10
1.96
2.06
VICTOR
1337
1421
1260
32
28
26
65
100
78
95
142
105
1529
1691
1469
4.18
4.63
4.03
WATERTOWN
5470
5828
5760
81
65
73
199
205
208
217
231
230
5967
6329
6271
16.34
17.30
17.18
WESTPHALIA
471
524
449
7
10
6
38
42
27
45
52
41
577
628
523
1.58
1.72
1.43
TOTALS
53010
53989
54897
669
648
676
1897
2084
2142
2383
2630
2631
57989
59351
60346
PER DAY
145.23
147.91
150.40
1.83
1.77
1.85
5.19
5.71
5.87
6.53
7.20
7.21
158.87
162.61
165.33
6.05
6.16
6.27
0.07
0.07
0.08
0.21
0.23
0.25
0.27
0.30
0.30
6.61
6.78
6.89
DUPLAIN
GREENBUSH
LEBANON
PER HOUR
CITY, VILLAGE, AND NEIGHBORING COUNTIES
The totals for police, fire, EMS, and rescue (MFR) indicate all public safety activity within the municipality including activity
handled by Central Dispatch and law enforcement initiated traffic stops. Municipalities with their own law enforcement
may also have traffic stops and complaints handled by Sheriff’s deputies and Michigan State Police troopers. The inclusion
of traffic stops in this report is to better reflect total law enforcement activity and not just formal complaints.
Central Dispatch totals reflect all calls received and handled by Central Dispatch within the county, for neighboring
counties, and other agencies within the United States. An example: notification from a police agency outside the area
requesting message delivery, relaying of calls, and assists in warrant confirmations.
NOTE: Capital Region Airport Authority (CRAA) has its own dispatch center. TOTALS reflect requests from CRAA or
9-1-1 calls received from outside the airport terminal and dispatched to CRAA.
CITY/VILLAGE/
AGENCY
POLICE
FIRE
‘08
4083
4005
4153
8
7
6
2
1
1
43
31
249
258
226
5
7
2
3
3
5
11
6
2408
2121
1957
28
24
41
132
161
162
144
170
EAGLE
143
223
111
2
4
2
6
7
7
5
11
7
156
245
ELSIE
838
710
732
7
6
10
1
0
0
68
71
73
914
787
FOWLER
557
492
447
5
4
3
29
27
26
47
38
40
638
561
MAPLE RAPIDS
911
570
494
7
14
9
1
1
12
25
26
20
944
611
1639
1470
1336
48
24
45
2
2
0
225
238
295
1914
13720
15859
17596
73
68
75
7
7
7
1334
1415
1426
261
283
297
1
1
3
19
24
23
25
30
28
TOTALS
24809
25991
27349
184
159
196
202
233
243
1927
2036
PER DAY
67.97
71.21
74.93
0.50
0.43
0.54
0.55
0.63
0.67
5.27
2.83
2.96
3.12
0.02
0.01
0.02
0.02
0.02
0.03
0.21
DEWITT
OVID
ST. JOHNS
WESTPHALIA
PER HOUR
‘08
‘06
‘07
‘08
‘06
‘07
TOTALS
‘07
CRAA (AIRPORT)
‘07
EMS
‘06
9-1-1
‘06
RESCUE (MFR)
‘08
DAILY
‘06
‘07
‘08
‘06
‘07
‘08
32
4404
4044
4192
12.06
11.07
11.49
9
268
274
242
0.73
0.75
0.66
171
2712
2476
2331
7.43
6.78
6.39
127
0.42
0.67
0.35
815
2.50
2.15
2.23
516
1.74
1.53
1.41
535
2.58
1.67
1.47
1734
1676
5.24
4.75
4.59
15134
17349
19104
41.46
47.53
52.34
306
338
351
0.83
0.92
0.96
2101
27390
28419
29889
5.50
5.76
75.04
77.86
81.89
0.23
0.24
3.13
3.25
3.41
TOURS AND PUBLIC SAFETY TRAINING
February:
Several groups of home-schooled students participated in tours of
Central Dispatch
Paramedic students from Lansing-Mason Ambulance participated in
sit-ins at Central Dispatch
Operations Manager Guinn conducted a tour and demonstration for
firefighters
April:
Clinton Area Ambulance personnel participated in sit-ins at Central
Dispatch
May:
Fifth grade students from Oakview South Elementary in St. Johns
participated in tours of Central Dispatch
June:
Central Dispatch participated in Capital Region Airport Authority’s
disaster drill
Clinton Area Ambulance personnel participated in sit-ins at Central
Dispatch
July:
Supervisor Beals conducted radio training for the Elsie Dairy Festival
September:
RESA health students participated in two-hour sit-ins at Central
Dispatch on September 22 and September 29
October:
RESA health student participated in a two-hour sit-in at Central
Dispatch on October 13
Paramedic students from Lansing-Mason Ambulance participated in
sit-ins at Central Dispatch
Supervisor Beals attended Victims’ Support Team meeting to answer
questions about pagers
November:
RESA health students participated in two-hour sit-ins at Central
Dispatch on November 5 and November 12
Paramedic students from Lansing-Mason Ambulance participated in
sit-ins at Central Dispatch
December:
Lansing-Mason Ambulance paramedic students’ sit-ins at Central
Dispatch
18
PUBLIC AND GOVERNMENT FREEDOM OF
INFORMATION ACT REQUESTS
Public Act 442 of 1976
Public Act 442 of 1976, the Michigan Freedom of Information Act, provides for public
access to certain public records of public bodies and permits certain fees.
The following table shows the number of requests that Clinton County 9-1-1 Central
Dispatch received from citizens and governmental agencies along with the
approximate processing time involved in completing Freedom of Information Act
(FOIA) requests. The requests may be a written, computer-aided dispatch (CAD)
report, and/or an audio reproduction of the actual call.
You can obtain a Freedom of Information Act request form on Clinton County
Central Dispatch’s website. The website link is:
http://www.clinton-county.org/911/central_disp_forms.htm
Year
Citizen
Requests
2006
2007
2008
Government
Requests
121
126
112
Request
Totals
80
60
61
201
186
173
Processing
Time
78 Hours
95 Hours
75 Hours
2006 - 2008 FOIA Requests
250
200
Number of 150
Requests 100
50
80
60
61
Government Requests
121
126
112
2006
2007
2008
0
Year
19
Citizen Requests
KINDERGARTEN 9-1-1 PRESENTATIONS
Central Dispatch offers 9-1-1 presentations to Clinton County kindergarten classes as a
public service to the citizens of Clinton County. These presentations are geared towards
children that are four to seven years old. The 9-1-1 presentation consists of an oral
presentation with colorful pictures, a short 18-minute video called The Great 9-1-1
Adventure, students individually practicing on a special 9-1-1 telephone, and viewing an
ambulance at the teacher’s request.
Each year, hundreds of students learn how and when to dial 9-1-1. Each student is given
a 9-1-1 coloring/activity book and practice cell phone to take home. Schools are sent a
reminder each year of this public service.
PRACTICE
PHONES
$1.71 EACH
COLORING
BOOKS
$0.44 EACH
DATE
# OF
STUDENTS
BATH
-
-
-
-
-
DEWITT FUERSTENAU
-
-
-
-
-
EAST ESSEX
-
-
-
-
-
EAST OLIVE
-
-
-
-
-
E E KNIGHT (ELSIE)
06/02/08
70
119.70
30.80
150.50
GATEWAY NORTH
05/21/08
42
71.82
18.48
90.30
LEONARD (OVID)
10/29/08
105
179.55
46.20
225.75
OAKVIEW SOUTH
05/21/08
42
71.82
18.48
90.30
PEWAMO
05/08/08
76
129.96
31.92
161.88
RESA (Imagination Station)
04/24/08
72
123.12
30.24
153.36
RILEY
04/23/08
44
75.24
18.48
93.72
ST. JOSEPH CATHOLIC
04/30/08
39
66.69
16.38
83.07
ST. PETER LUTHERAN
05/05/08
35
59.85
14.70
74.55
WACOUSTA
05/16/08
53
90.63
22.26
112.89
WALDRON (FOWLER)
04/25/08
81
138.51
34.02
172.53
-
-
-
-
-
$1126.89
$281.96
$1408.85
SCHOOL
WESTPHALIA
TOTAL
659
TOTAL
COST
20
2008 PUBLIC RELATIONS EVENTS
March:
Public relations booth at the Clinton County Special Olympics
April:
Public relations booth at the courthouse for Crime Victims’ week
May:
Public relations booth at the Clinton County Chamber of Commerce
Expo/Touch-a-Truck event
July:
Public relations booth at the Elsie Dairy Festival
Public relations booth at the DeWitt Granger Meadows’ event
August:
Public relations booth at Bath Days
Public relations booth at the St. Johns Mint Festival
Public relations booth at the DeWitt Ox Roast
September:
Public relations booth at the Clinton Commons Senior Day
Public relations booth at the Ovid Carriage Days
October:
Public relations booth at the Looking Glass Regional Fire open house
Public relations booth at Waldron Elementary (Fowler) Fire
Prevention Week event for kindergarten and third grade students
SUPERVISOR ROSS LAUBACK WORKED CENTRAL DISPATCH’S PROMOTIONAL BOOTH
AT THE CLINTON COUNTY CHAMBER OF COMMERCE EXPO & TOUCH-A-TRUCK EVENT
21
RADIO LOANS TO CIVIC GROUPS
AND PUBLIC SAFETY AGENCIES
Central Dispatch maintains a cache of handheld radios that are primarily used by our
public safety personnel. If a public-safety-owned radio needs to be taken out of
service due to a required repair, we will loan one of the cache radios out to the agency
until the agency’s radio is returned to service.
As availability of inventory permits, we will short-term loan the radios to not-for
profit organizations for specific events. We have a separate talk group (frequency) for
these groups to use that does not interfere with public safety operations, but it
permits the organization to have the ability to directly contact Central Dispatch in the
event an on-scene emergency occurs.
The in-kind contribution amount is an estimate of the cost that users would have to
pay, if they leased radios from a private provider.
Civic Group
or
Public Safety Agency
In-Kind
Contribution
($20 per radio
per day)
Civic Group Events
4-H/MSU Extension events
Chamber of Commerce events
DeWitt Ox Roast
$7,800.00
$80.00
$840.00
Elsie Dairy Festival
$1440.00
Granger Meadows' event
$1020.00
Maple Rapids Lamplighter Festival
$700.00
Ovid Carriage Days
$320.00
Relay for Life
$480.00
Special Olympics
$340.00
St. Johns Mint Festival
$10,800.00
Public Safety Agencies
Fire/EMS - Special events/training/etc.
$1,200.00
Law Enforcement - Special events
$5420.00
Radios loaned to agencies while their radios are being repaired
$5180.00
Road Commission (winter crew)
$6,000.00
Road Commission (other)
ESTIMATED TOTAL
$740.00
$42,360.00
22
REVENUE AND EXPENDITURE SUMMARY
2006
REVENUE
TELEPHONE SURCHARGE LAND LINE
TELEPHONE SURCHARGE CELLULAR
TELEPHONE SURCHARGE TRAINING
DELINQUENT TAX
TAX INTEREST
INTEREST/ADJUST TO MARKET
SALE OF COUNTY EQUIPMENT
RADIO TOWER RENT
REIMBURSEMENT - MISC.
COPS IT REIMBURSEMENT
INSURANCE REIMBURSEMENT
LEASE PROCEEDS
TOTAL REVENUE
EXPENSES
SALARIES – PER DIEMS
SALARIES & WAGES PERMANENT
SALARIES & WAGES OVERTIME
WAGES TEMPORARY
FICA COUNTY SHARE
HEALTH INSURANCE
HEALTH INSURANCE BUY OUT
HEALTH INSURANCE RETIREE
RETIREMENT
WORKERS COMPENSATION
UNEMPLOYMENT COMPENSATION
LIFE INSURANCE
HOLIDAY PAY
LONGEVITY
OFFICE SUPPLIES
PRINTING & BINDING
POSTAGE
COMPUTER SUPPLIES
UNIFORMS & ACCESSORIES
CONSULTANTS (TAFT TOWER PROJECT)
SERVICE AGREEMENTS
MEMBERSHIPS & SUBSCRIPTIONS
INSURANCE & BONDS
LEGAL
TELEPHONE
TRAVEL
CONFERENCE & TRAVEL
INDIRECT COSTS
TAX ADJUSTMENT REFUNDS
ADVERTISING
UTILITIES
EQUIPMENT REPAIR & MAINTENANCE
REPAIRS/MAINTENANCE - 911
EMPLOYEE TRAINING
EMPLOYEE TRAINING-CELLULAR
NEW EQUIPMENT
MACH & EQUIP/COPS IT
MACH & EQUIP/9-1-1TAFT
MACH & EQUIP/9-1-1MDCs
LEASED EQUIP-MDCs
PRINCIPAL
PRINCIPAL-MDCs
INTEREST-MDCs
TOTAL EXPENSES
NET
PRIOR YEAR FB
YEAR END FB
23
2007
2008
ACTUAL
1,504,393.32
152,007.00
9,514.00
24.87
30.22
45,324.86
0.00
16,930.44
14,730.81
617,170.99
2,918.50
212,877.92
2,575,922.93
ACTUAL
1,502,921.84
158,071.00
10,363.00
0.00
0.00
39,230.77
150.00
24,547.50
14,296.81
84,599.25
2,181.00
0.00
1,836,361.17
ACTUAL
1,601,873.11
169,644.00
10,552.00
0.00
0.00
33698.44
0.00
32,130.00
14,894.06
2,244.75
0.00
0.00
1,865,036.36
0.00
531,908.35
25,692.07
5,841.84
42,681.23
158,538.70
0.00
16,012.02
63,698.98
1,857.25
2,323.14
912.04
16,527.25
800.00
2,548.30
156.89
508.22
3,404.02
1,699.67
51,298.00
83,097.60
720.95
5,800.00
1,173.53
15,113.19
2,548.92
4,347.64
151,396.00
0.00
557,811.44
27,304.97
4,548.75
44,744.92
160,266.48
332.13
30,528.16
64,262.01
1,884.17
2,433.34
910.58
17,708.64
800.00
3,550.75
173.04
399.63
2,705.06
2,136.01
0.00
79,454.00
482.00
0.00
918.66
17,513.38
2,663.16
4,366.00
153,820.00
360.00
578,017.90
28,401.74
4,718.22
46,203.03
174,437.50
0.00
36,738.18
59,997.55
1,884.39
2,520.90
917.76
18,210.60
800.00
2,683.40
590.15
800.21
2,114.43
1,508.38
2,600.00
74,389.32
601.50
0.00
1,252.32
17,155.16
3,230.93
5,523.21
186,668.00
103.97
4,707.07
5,123.45
11,889.70
1,745.15
1,806.59
8,363.88
28,206.73
822,894.65
248,018.00
663.00
212,877.92
0.00
50,000.00
0.00
2,587,005.91
(11,082.98)
1,286,212.64
1,275,129.66
0.00
4,923.39
5,686.06
8,506.98
1,116.07
1,326.33
5,951.32
63,280.90
112,799.00
54,303.00
0.00
0.00
0.00
35,653.04
14,346.96
1,489,610.78
346,750.84
1,275,129.66
1,621,880.50
0.00
4,898.95
4,732.03
6,062.27
2,464.00
1,421.68
7,571.53
44,173.71
0.00
2,993.00
0.00
0.00
0.00
38,920.49
11,079.51
1,376,641.95
488,394.41
1,621,880.50
2,110,274.91
ADMINISTRATIVE POLICY BOARD MEMBERSHIP LIST
(*Chairperson, ** Vice-Chairperson)
COMMISSIONER LIAISON
1991, 1992, 1993, 1994, 1995, 1996, 1997, 1998
Lois Bracey
Robert Ditmer
1991, 1992, 1993, 1994
Richard Hawks
1995, 1996, 1997, 1998, 1999
Scott Hummel
1999, 2000, 2001
Robert Showers
2001, 2002, 2003, 2004, 2005
2006, 2007, 2008
David Pohl
SHERIFF REPRESENTATIVE (by state law)
Sheriff Terry Haneckow
1991, 1992
Sheriff Don Hengesh
1993 (**March-December), 1994, 1995, 1996, 1997**, 1998**, 1999, 2000
Sheriff Wayne Kangas
2001, 2002**, 2003, 2004, 2005, 2006, 2007, 2008
MSP REPRESENTATIVE (by state law)
F/Lt. Robert Powers
1991*, 1992
Lt. Tom Ambs
1993, 1994, 1995, 1996, 1997, 1998, 1999
1999, 2000, 2001, 2002, 2003
F/Lt. Paul Cryderman
F/Lt. Gary Nix
2003, 2004
F/Lt. Pat Richards
2005
F/Lt. Eric Johnson
2006
F/Lt. Edward Hay
2007
F/Lt. Douglas Wright
2008
CITIZEN REPRESENTATIVE (appointed by the Board of Commissioners)
Carol Bashore
1991, 1992, 1993 (**January-February), 1994 , 1995**, 1996*, 1997*, 1998*, 1999*,
2000*, 2001*, 2002*, 2003*, 2004*
2005, 2006, 2007
Ken Hafner
2008
Marilyn Irrer
CITY POLICE REPRESENTATIVE (alternate DeWitt city and St. Johns city – per 9-1-1 Plan)
1991, 1992, 1993 (*January-February), 1995, 1996**, 1999, 2000, 2003, 2004, 2007,
St. Johns Chief Michael Madden
2008
1993 (February-December), 1994
DeWitt City Chief Wendell Myers
DeWitt City Chief Robert McClean
1997, 1998, 2001, 2002
DeWitt City Chief Lawrence Jerue
2005, 2006*
TOWNSHIP POLICE REPRESENTATIVE (alternate Bath Township and DeWitt Township – per 9-1-1 Plan)
1991, 1992 (January-August)
DeWitt Township Chief Thad Taylor
DeWitt Township Chief Doug Rogers
1994, 1995*, 1998, 1999, 2002, 2003
Bath Township Chief Jack Phillips
1992 (August-December), 1993, 1996, 1997, 2000, 2001, 2004, 2005
DeWitt Township Chief Brian Russell
2006, 2007
2008
Bath Township Chief Scott Rose
FIRE REPRESENTATIVE (appointed by the Board of Commissioners)
1991, 1992
DeWitt City Fire Chief Brent Newman
1993, 1994, 1995
St. Johns Fire Chief Dick Cornwell
1996, 1997, 1998, 1999 (until March 1)
Westphalia Twp. Chief Kevin Thelen
DeWitt Twp. Fire Chief Fred Koos
1999 (from March 1), 2000, 2001, 2002, 2003**, 2004**, 2005*, 2006, 2007**, 2008**
EMS REPRESENTATIVE (appointed by the Board of Commissioners)
Ovid Ambulance Director Joe Coleman
1991, 1992, 1993 (*March-December), 1994*, 1995, 1996, 1997
1998 (position not filled)
Paramedic Lynn Weber
1999 (March), 2000, 2001, 2002, 2003, 2004, 2005**, 2006**, 2007*, 2008*
9-1-1 CENTRAL DISPATCH DIRECTOR (appointed by the Board of Commissioners)
Andy Goldberger
1991, 1992, 1993 (January-March)
Amy Graves
1993 (March), 1994, 1995, 1996 (March)
Interim Director Doug Saylor
1996 (March-May)
James Fyvie
1996 (May), 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008
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CENTRAL DISPATCH ON THE WEB
Stay current on Clinton County Central Dispatch activity by logging on to Clinton
County’s website at www.clinton-county.org or Central Dispatch’s homepage at
www.clinton-county.org/911/central_dispatch.htm.
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