InnoCaption User’s Manual
For iPhone
V 1.0.5
08/2016
InnoCaption Team
Doc No. IC-WCAP-15-0002-105
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- Contents –
Quick Start Guide (Basic)
1. Install InnoCaption App---p3
2. Activate InnoCaption App---p4
3. Set Simultaneous Voice & Data(if VoLTE available)---p5
4. Allow Location Service (for 911 call)---p6
5. Set Notification Alert---p7
6. Allow Access Contacts---p8
7. How to make outgoing call---p9
8. How to receive incoming call---p10
9. How to receive incoming call at lock screen---p11
Valuable features
10. How to use InnoCaption voicemail---p12
11. How to use Your Other Phone for voice (outgoing only)---p13
12. How to send Caption text via email---p14
13. How to change caption font size & color---p15
14. How to use Favorite contacts---p16
15. How to use Speed dial---p17
16. How to manage call history---p18
17. Other setting option---p19
Other setting
18. How to set Language and Region---p20
19. How to use Speakerphone mode---p21
20. How to activate LED flash for Alert (for incoming call)---p22
21. How to set Vibration (for incoming call )---p23
22. Trouble shooting---p24
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1. Install InnoCaption App
Basic
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Go to App Store
Tap Search
Type innocaption in search field
Tap Search
Tap GET
Tap INSTALL, then press Home button
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2. Activate InnoCaption App
Basic
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Tap InnoCaption icon
Input your 10 digit mobile number (not InnoCaption number) and tap Done
Set Legal Agreement to Green
Tap Agree
Tap Allow to enable location service for 911 support
Tap YES to caption all calls
To see InnoCaption number , go to Setting .
- If there is no InnoCaption number, press Home button and repeat from step 1
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Note)
• If you have ‘Region’ error message, please refer to page 20.
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3. Set Simultaneous Voice & Data (if VoLTE available)
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Basic
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Tap Settings
Tap Cellular
Set Cellular Data to Green color
Tap Cellular data option
Tap Enable LTE (may not be in old version of iOS)
Select Voice & Data
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4. Allow Location Services (for 911 Call)
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Basic
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Tap Settings
Tap Privacy
Tap Location Services
Set Location Services to Green
Tap InnoCaption
Tap While Using the App ,then press Home button
Note)
• When disabled, you are NOT able to use 911 service from App.
• Your location information will not be used for any other purpose except 911 call
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5. Set Notification Alert Style (Required)
Basic
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Tap Settings
Tap Notifications
Tap InnoCaption
Set all to Green
Select Alert, then press Home button
Note)
• When receiving an InnoCaption call, you will receive a notification asking you to launch the captioning. Otherwise,
you will miss incoming call.
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6. Allow Access Contacts (Required)
Basic
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Tap Settings
Tap Privacy
Tap Contacts
Set InnoCaption to Green, and press Home button
Note)
• When disabled, you may not able to use some features of InnoCaption App.
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7.How to make Outgoing Call
Basic
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1. Tap InnoCaption App
2. Enter 10 digit phone number you wish to call and press Call button.
- From contact list, tap CONTACTS in the App. Tap phone number (do not tap handset icon)
3. Tap YES in notification
4. To end your call, tap Disconnect
Note)
• The other party sees your InnoCaption Number as Call ID, not your mobile phone number.
• If your phone does not support simultaneous voice and data (SVD), the phone must be connected to Wi-Fi.
☞ Sprint (its MVNO i.e Virgin Mobile, Boost Mobile) does not support SVD.
Important! Your phone must be connected to either 4G (LTE or 4G) or WiFi as images below
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8.How to receive Incoming Call
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Basic
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1. When a call comes in, tap ACCEPT
2. Tap YES to launch captioning service.
- InnoCaption dial pad appears briefly, and connect to Communication Assistant (CA)
3. To end your call, tap Disconnect
Note)
• The other party must dial your 10 digit InnoCaption Number for you to use captioning service.
• If your phone does not support simultaneous voice and data (SVD), the phone must be connected to Wi-Fi.
☞ Sprint (its MVNO i.e Virgin Mobile, Boost Mobile) does not support SVD.
• If you are unable to answer/receive a call, the call will go to your InnoCaption Voice mail.
Important! Your phone must be connected to either 4G (LTE or 4G) or WiFi as images below
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9.How to receive Incoming Call at Lock Screen
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Basic
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1. When a call comes in, slide right to answer
2. When InnoCaption notification appears, tap YES
3. Enter Passcode (if required ).
- InnoCaption will launch automatically.
4. To end your call, tap Disconnect
Note)
• The other party must dial your 10 digit InnoCaption Number for you to use captioning service.
• If your phone does not support simultaneous voice and data (SVD), the phone must be connected to Wi-Fi.
☞ Sprint (its MVNO i.e Virgin Mobile, Boost Mobile) does not support SVD.
• If you are unable to answer/receive a call, the call will go to your InnoCaption Voice mail.
Important! Your phone must be connected to either 4G (LTE or 4G) or WiFi as images below
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10.How to use InnoCaption Voicemail
Valuable Features
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When you have new voicemail, a red dot number will appear on home screen.
1. Tap InnoCaption
2. Press and hold # button for at least 1~2 second
3. Tap YES in notification
- Connecting to Communication Assistant(CA)
- Once it’s connected, voice message will play.
Note)
• Personalized greeting message is not available at this time. The default greeting for voicemail will be heard.
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11.How to use Your Other Phone for voice (outgoing only)
Valuable Features
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Go Settings and tap Your Other phone for voice
Input from your contact list, tap Add or
Input directly, tap Edit button
To remove , tap Trash button
When calling to other person, Confirm dialog will appear and select Yes (or No). If you did not input
any number , the dialog will not appear.
6. Select one of your phones you want to use for voice.
<Example> If you select your home phone near you, the home phone will ring and you should pick it
up within 10 seconds. Then, you can talk over home phone while seeing captions on your smart phone.
Note)
• ‘My Phone’ cannot be removed nor modified.
• This feature enables you to use your mobile phone for captions and forward voice to your other phone, i.e. home phone,
work phone and 2nd cell phone. “ Talk on your landline while caption on your smart phone”
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12.How to send Caption text via Email
Valuable Feature
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Tap Recent
Tap Caption dialog
Tap Send icon
icon
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13.How to change Caption Font Size & Color
Valuable Features
SIZE
Pinch to zoom in
and out with your
two fingers
OR
Tap Font size, then
input & apply
COLOR
☞ Go back to default color
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14.How to Use Favorites Contacts
Valuable Features
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To manage your favorites contacts, tap Favorites
To edit (delete or change position), tap Edit
To delete, tap ϴ button
To change order, tap & hold button and move up or down
To add a new contact, tap button
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15.How to use Speed Dial
Valuable Features
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Tap Settings
To edit, tap Speed Dial item
To assign a new number, tap Add New
To remove a number, tap Trash
Press “Yes” to delete a number
To use Speed Dial, press and hold a number in keypad
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16.How to manage Call History
Valuable Feature
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1. To manage your call history, tap
Recents
2. To delete a call history, tap Edit
3. To delete, tap ϴ
4. Tap Done (If a call history is
protected, it will not be deleted)
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5. To lock/unlock protection, tap
button (If there is no captioned
dialog in a call,
button will not
appear. )
6. To unlock protection, tap Lock
icon
7. To lock protection, tap Unlock icon
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17.Other Setting Options
Valuable Features
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1. To change setting, launch InnoCaption App and tap
Settings
2. Your InnoCaption number
3. Your device information
4. Set ‘Your Other Phone for Voice’
5. Enable/disable touch tone sound when dialing
6. Enable/disable touch vibration when dialing
7. Configure ‘Speed Dial’
8. Caption language (currently support only English)
9. Font Type of caption text
10. Font Size of caption text
11. Reset to Font color/background color
12. Font Color of caption text
13. Background Color of caption text
14. Save Caption dialogue
15. Set Max number of Call History Display
16. Set Call History period
17. InnoCaption service status
18. Retry activation
19. Your mobile device carrier
20. Current packet network type
21. InnoCaption App version
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18. How to set Language and Region
Other setting
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If you have ‘Region’ error, then tap OK
Tap Settings
Tap General
Tap Language & Region
Set iPhone Language to ‘English’
Set Region to ‘United States’, then try again
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19. How to set Speakerphone mode
Other Setting
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Tap Settings
Tap General
Tap Accessibility
Tap Call Audio Routing menu
Tap Speaker, then press the Home button
Note)
• When enabled, all calls answer in speakerphone mode.
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20. How to get LED Flash Alerts for incoming call
Other Setting
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Tap Settings
Tap General
Tap Accessibility
Set LED Flash for Alerts to Green, press the Home button
Note)
• When enabled, the LED light flashes when you receive an incoming call notification.
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21.How to set Vibration (incoming call)
Other Setting
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1. Tap Settings
2. Tap Sounds
3. Set Vibrate on Ring and Vibrate on Silent to Green, press the Home button
Note)
• When enabled, the phone will vibrate on incoming a call.
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22. Trouble shooting
1. Data network signal
☞Check if your phone has either 4G or WiFi signal
2. Simultaneous Voice and Data (SVD) ; use data while on voice call
☞ If your phone does not have SVD, please connect to WiFi.
☞ Sprint and its MVNO do not offer SVD.
☞ Some prepaid carriers do not offer SVD, even though they sell 4G LTE phone.
☞ Please check with your carriers if they offer SVD.
3. Caller ID block
☞ Please unlock it. Our system cannot identify your registration.
4. Google voice and other dialer applications (VoIP)
☞ If you registered with a virtual number, please contact us to change to your mobile number.
☞ If any other dialer app is set as default dialer in your phone, please remove it.
5. Retry Activation if App does not work.
☞ Open App >> Setting >> Retry Activation
6. 4G LTE phone with HD voice (VoLTE) feature
☞ How to enable: Go setting >> Cellular >> Cellular data option >> Enable LTE >>Voice and Data.
☞ If not available, you see a message saying: “Cannot Activate LTE Calls. To enable LTE Calls on
this account, contact your carrier.”
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