Lab Manager Webinar - Get off the Employee
Engagement Roller Coaster
www.VickiHess.com
Get off the Employee Engagement
Roller Coaster
Presented by Vicki Hess, RN, MS,
Certified Speaking Professional
Principal, Catalyst Consulting, LLC
www.VickiHess.com
“Engagement is the
emotional and
intellectual commitment
of an individual to build
and sustain strong
business performance.”
Hewitt & Associates, 2009
Professional Paradise
™
Satisfied, Energized & Productive © Vicki Hess
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Lab Manager Webinar - Get off the Employee
Engagement Roller Coaster
www.VickiHess.com
Let’s ASSUME...
“In a sweeping meta-analysis of 225 academic studies,
Lyubomirsky, King & Diener found that happy employees
have, on average, 31% higher productivity; their sales are
37% higher; their creativity is three times higher.
From“Positive Intelligence” by Shawn Anchor, in Harvard Business Review, January 2012
“What Makes You Happy at Work? 30% Completing project/task
15% Positive connections
15% Receiving appreciation
12% Teamwork
12% Money
16% Miscellaneous
Align Vision
& Values
Engagement as part of
strategy No elevating vision
Tactical overload
Share mission, vision,
values
Lack of consistency
Connect to daily work
Lack of focus
Hire for fit
Too much change
Conflicting strategy © Vicki Hess
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Lab Manager Webinar - Get off the Employee
Engagement Roller Coaster
www.VickiHess.com
Foster Open
Communication
Communication is
part of strategy
Always in
meetings
Formal and
informal
Mixed messages
On the run
Share $ info
One-on-One mtgs
No news is good
news philosophy
Create & Build
Relationships
Regular rounding
Assumptions
Get to know people
Too busy
Offer to help
Defensive
Listen & learn
Staying in office
Value staff Disconnected
Support Team
Members
Consistent accountability
Flexibility
Value staff
Have fun!
Recognize good work
Remove obstacles
© Vicki Hess
Playing favorites
Taking sides
Unproductive rules
Silos
Missing in action
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Lab Manager Webinar - Get off the Employee
Engagement Roller Coaster
www.VickiHess.com
Encourage
Growth &
Development
Stretch assignments
Stuck in rut
Cross functional
training
Internal learning only
Peer mentoring
Missed internal
opportunities
Certification
“No”
Coursera.org
Engaged With You, Every Step of the Way FREE Manager’s Report: http://www.vickihess.com/lab-managers-free-report/
Engaged With You, Every Step of the Way LinkedIn: Vicki Hess
Twitter: @vickihess
www.ProfessionalParadise.com
www.HiringFiringInspiringcom
888-797-6700
© Vicki Hess
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