Lab Manager Webinar - Get off the Employee Engagement Roller Coaster www.VickiHess.com Get off the Employee Engagement Roller Coaster Presented by Vicki Hess, RN, MS, Certified Speaking Professional Principal, Catalyst Consulting, LLC www.VickiHess.com “Engagement is the emotional and intellectual commitment of an individual to build and sustain strong business performance.” Hewitt & Associates, 2009 Professional Paradise ™ Satisfied, Energized & Productive © Vicki Hess 1 Lab Manager Webinar - Get off the Employee Engagement Roller Coaster www.VickiHess.com Let’s ASSUME... “In a sweeping meta-analysis of 225 academic studies, Lyubomirsky, King & Diener found that happy employees have, on average, 31% higher productivity; their sales are 37% higher; their creativity is three times higher. From“Positive Intelligence” by Shawn Anchor, in Harvard Business Review, January 2012 “What Makes You Happy at Work? 30% Completing project/task 15% Positive connections 15% Receiving appreciation 12% Teamwork 12% Money 16% Miscellaneous Align Vision & Values Engagement as part of strategy No elevating vision Tactical overload Share mission, vision, values Lack of consistency Connect to daily work Lack of focus Hire for fit Too much change Conflicting strategy © Vicki Hess 2 Lab Manager Webinar - Get off the Employee Engagement Roller Coaster www.VickiHess.com Foster Open Communication Communication is part of strategy Always in meetings Formal and informal Mixed messages On the run Share $ info One-on-One mtgs No news is good news philosophy Create & Build Relationships Regular rounding Assumptions Get to know people Too busy Offer to help Defensive Listen & learn Staying in office Value staff Disconnected Support Team Members Consistent accountability Flexibility Value staff Have fun! Recognize good work Remove obstacles © Vicki Hess Playing favorites Taking sides Unproductive rules Silos Missing in action 3 Lab Manager Webinar - Get off the Employee Engagement Roller Coaster www.VickiHess.com Encourage Growth & Development Stretch assignments Stuck in rut Cross functional training Internal learning only Peer mentoring Missed internal opportunities Certification “No” Coursera.org Engaged With You, Every Step of the Way FREE Manager’s Report: http://www.vickihess.com/lab-managers-free-report/ Engaged With You, Every Step of the Way LinkedIn: Vicki Hess Twitter: @vickihess www.ProfessionalParadise.com www.HiringFiringInspiringcom 888-797-6700 © Vicki Hess 4