KEY
ORLANDO, FL JUNE 7-9
Cross-Industries Banking &
Insurance
(Cross-Ind)
Financial
(Ins)
Markets (B & FM)
Healthcare Manufacturing, Comms Public
& Life
High Tech &
& Media Sector (PS)
Thought Leadership
Sciences (HL) Energy (Manf)
(Comms)
Sales & On-boarding
Customer Service
Platform
Marketing
Operations
S U N D AY J U N E 7 TH, 2 0 1 5
Hands-on-Training Classes
$150 / Class with PegaWORLD
Registration
(pre-registration required)
9:00am 1:00pm
Pega 7 Overview
Building a World-Class Multi-Channel User
Interface in Pega 7
Building Mobile Applications
1:30pm 5:30pm
Pega 7 Overview
Empowering Business Users to Achieve Project
Success
Running a Project Using Pega 7 Direct
Capture of Objectives
3:30pm 4:30pm
Partners Only: Pega in Your Hands - The Future of Enablement at Pega
3:30pm 5:30pm
Banking & Financial
Markets Special Interest Group
4:30pm 5:30pm
Partners Only: Going to Market with Pega Marketing
Insurance Special Interest
Group
Health and Life Sciences
Special Interest Group
Manufacturing and
Energy Special Interest Group
Comms and Media
Special Interest Group
9:00am 5:00pm
Delivering Next
Generation
Customer Service
Growing Your Business with
Pega Marketing
Public Sector Special
Interest Group
6:30pm - 9:00pm Welcome Reception and Dinner sponsored by Accenture
M O N D AY J U N E 8
TH
, 2015
6:30am - 7:45am Breakfast | Gatlin Ballroom
8:00am 11:00am
CRM Evolved
Engaging the New Healthcare
Consumer in a Digital World
Alan Trefler
Founder and CEO, Pegasystems
11:30am - Panel: Innovating in a
Pega 7 Express
12:15pm Highly Regulated Industry
The Cloud: Enabling Strategic Apps
Dr. Mark Boxer
Executive Vice President and Global CIO,
Cigna Healthcare
Pega as a Service
How Vodafone is
Creating the Perfect
Digital Order
(Comms)
Strategic Applications:
The Complete Customer Journey
Don Schuerman CTO and Vice President
of Product Marketing, Pegasystems; Jim
Smith, CIO, State of Maine; Brian Matsubara, Head of Global Technology Alliances,
Amazon Web Services
That’s my Prospect! That’s UnitedHealth Group’s Internet of Things: A
My Client!
Journey to 100,000 Pega New World of Analytics,
Digital Innovation and
Users
Transformation
(Pega)
(HL)
(Pega)
Cutting Edge Mobile
Technology for Better
Enterprise Apps
Kerim Akgonul
Senior Vice President, Products,
Pegasystems
Accenture:
Enhancing Customer
Experience - Enterprise
Case Management in
Financial Services (B & FM)
Capgemini: Cisco
Systems’ CITEIS and
DevOps for an Agile,
Adaptive Enterprise
(Manf)
TCS: Next Generation
Underwriting Systems
Provide Digital
Transformations
that Revolutionize Data
Operations (Ins)
Cognizant: Putting
You First in UI- User
Experience Redefined
for Pega Applications
(Cross-Ind)
(Pega)
(Pega)
Driving Excellence:
Center of Excellence
Panel Discussion and
Best Practices
USDA: Digital
Government Evolution
Case Study – The Need
for Reuse
From Lead to Customer Xchanging Uses Pega Telerx: Delivering
Loyalty – Evolving Your
to Manage and Automate Unique Customer
Sales Automation Systems Their Nesett Service
Engagement Journeys
Offering for Insurers
How Proximus Is
Delivering Superior
Customer Experience
Panel: Big Data Delivering The Death of the Average
Big Business
Handle Time – Metrics
for Today’s Customer
Journey
(Pega)
(Ins)
(HL)
(Comms)
(Cross-Ind)
(Pega)
Transforming GE
Healthcare Toward
Collaborative and
Compliant Product
Management
(HL)
Işbank: Crossing the
Chasm by Positioning
Pega at the Center
of Operational
Transformation Program
(B & FM)
New York Life:
Reducing Complexity and
Increasing Productivity
and Customer Satisfaction
Using Pega
(Ins)
Taking Group Sales to
the Next Level at
Florida Blue
Comet Global
Consulting: “Show me
the Money”– The Secrets
to Accelerate Decisioning
Programs
(Cross-Ind)
General Motors:
Infosys: Building World
Bringing Business Driven Class B2B Customer
Decision Management
Services at Cisco
to the Center Stage
of Telematics
(Manf)
(Pega)
12:15pm - 2:30pm Lunch Sponsored by Amazon Web Services, Meetups and Tech Pavilion | Gatlin Ballroom
2:30pm 3:15pm
(Cross-Ind)
3:30pm 4:15pm
Ask Me Anything: Pega 7
Platform
Forrester: How Will
Customer Service
Transform in the Age of
the Customer?
(Pega)
(Cross-Ind)
(HL)
Rightsizing Your
Customer Investments:
Driving Customer
Retention and
Increasing Profitability
at Oi (Comms)
4:30pm - 6:30pm Cocktail Reception sponsored by Capgemini and Cognizant | Gatlin Ballroom
7:00pm - 11:00pm Customer Appreciation Event at Universal Studios Orlando | Buses depart from Sebastian Ballroom Exit starting at 6:30pm
Visit PegaWORLD2015.com for full agenda including networking events, receptions and more.
KEY
ORLANDO, FL JUNE 7-9
Cross-Industries Banking &
Insurance
(Cross-Ind)
Financial
(Ins)
Markets (B & FM)
Healthcare Manufacturing, Comms Public
& Life
High Tech &
& Media Sector (PS)
Thought Leadership
Sciences (HL) Energy (Manf)
(Comms)
Sales & On-boarding
Customer Service
Platform
Marketing
Operations
T U E S D AY J U N E 9 TH, 2 0 1 5
7:30am - 8:45am Breakfast | Gatlin Ballroom
9:00am11:00am
The Moment of Truth: Connected
Customers and How to
Supercharge Customer Experiences
Principal Analyst, Altimeter Group
(Cross-Ind)
Challenging Your Project
Methodology Paradigm: A
Discussion of Moving Your
Pega Projects to Agile/
Scrum
(Cross-Ind)
The “Always On” Customer Brain
Closing Keynote
Robert Noddin
Christian Nelissen, The Data Guy, RBS;
Rob Walker, Vice President Decision
Management and Analytics, Pegasystems
Alan Trefler
President and Chief Executive Officer, AIG
Japan Holdings KK
Brian Solis
11:30am - Panel: Planning for the
12:15pm Future of Customer
Service
AIG Japan – Reinventing Insurance
Driving TransformationFrom Customer
Experience at Alfa-Bank
to Internal Processes
The Age of UnMarketing – Drive
Contextual Marketing
Not Just a Campaign
Making the LINK
for Customer Success at
MGEN
(B & FM)
(Pega)
(HL)
ASSA ABLOY: Field
Service- If a Picture is
Worth a Thousand Words,
Just-in-Time Video is
Worth a Million
(Manf)
Accenture: Secrets to
Delivering Customer
Value with Next Best
Action in an
Omni-Channel World
(Cross-Ind)
Founder and CEO, Pegasystems
New Jersey Courts:
Digital Government
Evolution Case Studies –
The Need for Reuse
Cooking with Big Data
(PS)
(Cross-Ind)
TCS: Realizing Pega
Platform Value in
Customer Service and
Operations for Retail
Business at TD Bank
(B & FM)
12:15pm - 2:15pm Lunch, Meetups, Tech Pavilion | Gatlin Ballroom
2:15pm3:00pm
3:15pm4:00pm
Panel Discussion:
Architecting
Outstanding Customer
Experience
Royal Bank of
Scotland: Decisioning,
Data and Analytics
Builds a True CustomerCentric Bank
Prevention Is
Taking the Next Step in
Better Than Cure: How
Claims Automation at
Telstra Transformed
Anthem
Customer Service Without
Open Heart Surgery
McKinsey: Accelerating
Digital Transformation
Jabil's Plan for Every
Part: Increasing
Manufacturing Velocity
with Inventory Control
Automation
Panel : Seamless
Customer Engagement:
Sales and Onboarding
Using Pega 7 to Build
Capgemini:
Strategic, Cohesive and
iBPM Design Patterns at
Scalable User Experiences Cisco
The Hanover:
Transforming Service
Delivery to Become an
Agent and Customer
Centric Enterprise
(Cross-Ind)
(B & FM)
(Comms)
(HL)
(Cross-Ind)
(Manf)
(Cross-Ind)
(Pega)
(Manf)
Ask Me Anything:
Customer Service,
Marketing and Sales
Case Management:
The Science of Keeping
Promises
Accenture: Clinical
Trials Evolution: How
Pfizer is Using Pega to
Improve their Clinical
Operations
The "Got It"" Heirarchy:
The TSYS Journey from
Green Screen to BPM
Agile Government? Not
an Oxymoron in the
State of Maine!
Optum’s Next
Generation Integrated
Member Services
Platform
The "Always On"
Marketing Brain –
Driving Engagement
and Revenue
How the Deepwater
Horizon Economic Claims
Center (DHECC) is
Paving the Way for the
Economic Recovery
Virtusa: Harnessing
Growth and Complying
with Regulations of
Govrenment Funded
Programs
The Top Ten Trends
for the Adaptive Digital
Enterprise
(Pega)
(Pega)
(HL)
(B & FM)
(PS)
(HL)
(Cross-Ind)
(Manf)
(HL)
(Pega)
Sponsored by Cognizant
(Ins)
4:15pm - 5:45pm Networking Break in Tech Pavillion Sponsored by TCS, Infosys and Virtusa
7:00pm - 10:00pm End of Conference Gala at Pointe Orlando | Buses depart from Sebastian Ballroom Exit starting at 6:30pm
W E D N E S D AY J U N E 1 0 TH, 2 0 1 5
9:00am 11:00am
Embrace New Strategies for Rapid Customer Centric
Innovation (Part 1)
Moving to Pega 7
Get the Most Out of Your
Customer Service Deployment
Building Beautiful (and Powerful) Mobile Apps
Building and Maturing a Center of Excellence: Keen
Insight from Peers and Experts
11:15am
- 1:15pm
Embrace New Strategies for Rapid Customer Centric
Innovation (Part 2)
The Great UX Smackdown:
Creating User Experiences that Drive Business Success
Integrating Pega with Enterprise Data Strategies
Building a Customer Decision Hub: Use Big Data,
Employ Big Analytics and Take Action for Big Value
Pega DevOps: Deliver High Quality Applications Faster
Visit PegaWORLD2015.com for full agenda including networking events, receptions and more.