Job Description Position: Commis de Rang Department: Restaurant Reports to: Restaurant Director Reporting Structure: Commis de Rang Objective: Chef de Rang / Head Waiter Restaurant Director Director / General Manager Raymond Blanc Responsible for ensuring that guest expectations are exceeded by thorough communication between the Chef de Rang and the kitchen and excellent attention to detail. Responsibilities Financial To record any losses through spoilage or waste and report to the Head Waiter immediately. To take care of all equipment given to you, and report any loss or damage. People To maintain good communication between the Chef de Rang and the kitchen. To be respectful and respond positively to demands from the Chef de Rang and Restaurant Management team. To respond to Chef de Rang, Head Waiters and Managers promptly at any time. To help our guests in any way possible. Service and Product To assist the Chef de Rang with any required tasks. Human Resources \ Job Descriptions \ Restaurant \ Commis de Rang January 2015 To take trays to/from the restaurant. To have a good knowledge of all the dishes and of the menus. To participate in service and be aware of how the role affects the smooth running of the restaurant. To demonstrate promptness, anticipation, and organisation to deal with the different aspects of the position. To work in the cafeterie during breakfast to prepare hot drinks and toasts for restaurant and room service. To work in the cafeterie to prepare post-meal drinks and afternoon teas. To participate in the daily restaurant MEP for breakfast, lunch and dinner, as business requires, ensuring the smooth running of the service. To maintain high standards of appearance, cleanliness of uniform and personal hygiene at all times. When working the front of house night shift duties include: To ensure that the back of house restaurant night porter has completed all tasks accordingly and to the required standard To set up the restaurant for breakfast service including setting up tables, brushing all chairs in all rooms, refilling the stations with cutlery, arranging the jam and butter on the tables at 6.30am To ensure all front to of house restaurant cleaning has been done in preparation for breakfast including, cleaning the window sills in all rooms, sweeping the floor in all room and ensure the weekly cleaning checklist task has been carried out To set up the breakfast buffet (6.30 – 7.30am) including final preparation so the buffet is ready at 7.30am To prepare all mise en place required for breakfast set up To check 160 restaurant napkins To ensure the lounge areas have been set up including the cookery school mise en place in the bar, cushions puffed and tables refilled with napkins, cupboard restocked, 100 lounge napkins folded To stock up pads in the panel room and Grand Salle To ensure during summer months the terrace is clean, tidy and candles removed Human Resources \ Job Descriptions \ Restaurant \ Commis de Rang January 2015 Human Resources \ Job Descriptions \ Restaurant \ Commis de Rang January 2015 General To promote the image of Le Manoir as a professional organisation at all times To attend training to uphold the conditions of the health and safety policies To assist with maintaining the LQA standards within the Hotel To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities Be willing to help wherever possible and to understand the flexibility required when business levels peak and trough, to deliver the best possible service To ensure that all statutory regulations are observed and that all learning and development complies with these requirements To comply with all security and maintenance measures to ensure the protection of guests and company property To comply with all policies and procedures as written in the employee handbook Work with other members of the team and respect their problems and pressures Signed by: Name: Signature: Date: Human Resources \ Job Descriptions \ Restaurant \ Commis de Rang January 2015