Alcatel-Lucent Solutions Healthcare Successful Transformation Improve Patient’s Experience Boost Care Givers Efficiency Enable Sustainable Healthcare Systems Healthcare sector faces a number of tough challenges. Matching citizens’ demand for a better quality of life and patients’ expectations for better and safer care becomes ever more difficult in a context of increasing health professional scarcity, cost constraints, and an aging society. access; access for medical personnel to Thus, governments and key healthcare stakeholders (patients, payers, and care delivery organizations - doctors and hospitals) acknowledge Information and Communications Technologies applied to healthcare (eHealth) have a key role to play to enable a strongly needed successful healthcare systems transformation. Acknowledging these challenges, up-to-date personal medical records, allowing for the best possible treatment, anytime anywhere; access for all to best-in-class treatment, both in urban areas as well as in remote or underserved areas. Alcatel-Lucent leverage their complete portfolio of technologies and end-toend solutions, to support healthcare systems’ successful competitive business, services, and network transformation: for better patients experience, improved care givers efficiency and enhanced “always on” Key expected outcomes range from improved patient safety, reducing avoidable accidents and medical errors; efficient coordination between healthcare institutions, shifting from acute care to chronic conditions management and homecare (posthospital and independent living for the elderly); fast recovery with limited impact on quality of life, i.e. limit unnecessary transport costs and related inconveniences; increased emphasis on prevention; increased citizen/patient empowerment and selfmanagement (citizen-centred health care systems); appropriate security and privacy provisions, protecting personal medical data from unauthorized 2 Alcatel-Lucent Solutions | Healthcare Successful Transformation healthcare systems, pivotal to hospitals’ and care delivery organizations’ efforts to continually improve the timely and cost-efficient delivery of quality care. Alcatel-Lucent has proven a breakthrough experience in the area of cross-institutional elderly care projects, as well as its engagement in innovative and promising Tele-care platforms in Europe and in North America, enabling the sharing of knowledge in real time, and a rapid access to potentially life – saving information – anytime anywhere. Shaping Tomorrow’s Health System to Improve Patient Care Alcatel-Lucent and UPMC embark on communications transformation initiative The University of Pittsburgh Medical Center (UPMC) is the largest integrated health care enterprise in Pennsylvania (USA) and one of the leading non-profit health systems in the country. “The mission of UPMC is to provide outstanding patient care and to shape tomorrow’s health system through clinical innovation and research. This dictates a state-of-the-art, reliable, scalable communications system. Alcatel-Lucent’s innovative products will allow for seamless communication by integrating voice and data networks. Access to information for clinical and administrative needs will be available through the most appropriate channels. We believe this initiative will expand to meet UPMC’s needs regionally, nationally and internationally.” Dan Drawbaug, Chief Information Officer, UPMC Alcatel-Lucent Solutions | Healthcare Successful Transformation 3 The Opportunity When seconds can literally mean the difference between life and death, healthcare organizations depend on communication networks to seamlessly and reliably connect medical staff to deliver quality patient care. Disparate communication networks compromise response, collaboration and clinical accessibility contributing to increased costs and decreased quality of patient care. To combat these problems, the University has teamed up with Alcatel-Lucent to lead an IP network transformation project that will upgrade its data infrastructure, enterprise telephony system and contact center platforms and applications over a next-generation converged network. Beyond delivering this integrated network, the two organizations are creating a joint venture focused on developing applications for the healthcare industry – allowing patients, first responders and health care providers to benefit from continued research and innovation delivered through this powerful partnership. A Vision for Unbound Health Care With quality patient care at the center of its philosophy, UPMC seeks to realize a vision that provides quality care that is unconfined in its approach. By seamlessly connecting clinicians with patients, peers and medical records, irrespective of location, UPMC strives to deliver “unbound health care” and transform its business in the process. This transformation will create a single network infrastructure allowing for efficient and effective utilization of resources and enabling real-time communication both within UPMC and among key stakeholders and will engineer all aspects of the existing voice, video and data networks. “Alcatel-Lucent is committed to helping health care organizations transform their communications and business processes, to enable a faster and more efficient firstresponse crisis model.” Hubert de Pesquidoux President, Enterprise Business Group, Alcatel-Lucent UPMC and Alcatel-Lucent are leading the way in building one of the most advanced and allencompassing communications networks in the health care industry. In so doing, the two proven leaders are continuing to raise the bar on health care innovation while improving patient care in the process. Alcatel-Lucent Solutions | Healthcare Successful Transformation 4 Transforming the Network Best-in-Class Reliability Draws on Alcatel-Lucent’s extensive carrier expertise, where mission critical availability is the standard, with high availability and redundancy strategy. Best-in-Class Security In addition to wire-rate and load balancing of security applications, Alcatel-Lucent offers network enforced levels of authentication, down to the port level, guarding the most sensitive patient and medical information from unauthorized intrusion. Best-in-Class Scalability With an extensive network of sites, Alcatel-Lucent allows for extensive growth in network, easily addresses adds, moves and changes without compromising the liability of voice, data and video services. Best-in-Class Service Delivery Model By leveraging dark fiber and public services, customers benefit from high bandwidth and network performance at low recurring operating costs. Best-in Class Applications Using applications that deliver presence, collaboration and information access, regardless of physical location. Select the Right Partner, Select Alcatel-Lucent For more information please visit www.alcatel-lucent.com/healthcare Alcatel-Lucent Solutions | Healthcare Successful Transformation 5 Healthcare 4286850 - EN – 10/ 2007- Alcatel Lucent Enterprise - 32, avenue Kléber 92707 Colombes - France - RCS Paris B 602 033 185. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo, are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. Alcatel-Lucent assumes no responsibility for the accuracy of the information presented, which is subject to change without notice. © 2007 Alcatel-Lucent. All rights reserved. Photos: Getty Images. Printed in EEC on chlorine-free paper. www.alcatel-lucent.com