Alcatel-Lucent Solutions
Healthcare Successful Transformation
Improve Patient’s Experience
Boost Care Givers Efficiency
Enable Sustainable Healthcare Systems
Healthcare sector faces a number of
tough challenges. Matching citizens’
demand for a better quality of life and
patients’ expectations for better and
safer care becomes ever more difficult
in a context of increasing health
professional scarcity, cost constraints,
and an aging society.
access; access for medical personnel to
Thus, governments and key healthcare
stakeholders (patients, payers, and
care delivery organizations - doctors
and hospitals) acknowledge
Information and Communications
Technologies applied to healthcare
(eHealth) have a key role to play to
enable a strongly needed successful
healthcare systems transformation.
Acknowledging these challenges,
up-to-date personal medical records,
allowing for the best possible
treatment, anytime anywhere; access
for all to best-in-class treatment, both
in urban areas as well as in remote or
underserved areas.
Alcatel-Lucent leverage their complete
portfolio of technologies and end-toend solutions, to support healthcare
systems’ successful competitive
business, services, and network
transformation: for better patients
experience, improved care givers
efficiency and enhanced “always on”
Key expected outcomes range from
improved patient safety, reducing
avoidable accidents and medical
errors; efficient coordination between
healthcare institutions, shifting from
acute care to chronic conditions
management and homecare (posthospital and independent living for
the elderly); fast recovery with limited
impact on quality of life, i.e. limit
unnecessary transport costs and
related inconveniences; increased
emphasis on prevention; increased
citizen/patient empowerment and selfmanagement (citizen-centred health
care systems); appropriate security and
privacy provisions, protecting personal
medical data from unauthorized
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Alcatel-Lucent Solutions | Healthcare Successful Transformation
healthcare systems, pivotal to
hospitals’ and care delivery
organizations’ efforts to continually
improve the timely and cost-efficient
delivery of quality care.
Alcatel-Lucent has proven a
breakthrough experience in the area
of cross-institutional elderly care
projects, as well as its engagement in
innovative and promising Tele-care
platforms in Europe and in North
America, enabling the sharing of
knowledge in real time, and a rapid
access to potentially life – saving
information – anytime anywhere.
Shaping Tomorrow’s Health System
to Improve Patient Care
Alcatel-Lucent and UPMC embark on communications
transformation initiative
The University of Pittsburgh
Medical Center (UPMC) is
the largest integrated health
care enterprise in Pennsylvania
(USA) and one of the leading
non-profit health systems in
the country.
“The mission of UPMC is to
provide outstanding patient care
and to shape tomorrow’s health
system through clinical
innovation and research. This
dictates a state-of-the-art,
reliable, scalable communications
system. Alcatel-Lucent’s
innovative products will allow
for seamless communication by
integrating voice and data
networks. Access to information
for clinical and administrative
needs will be available through
the most appropriate channels.
We believe this initiative will
expand to meet UPMC’s needs
regionally, nationally and
internationally.”
Dan Drawbaug,
Chief Information Officer, UPMC
Alcatel-Lucent Solutions | Healthcare Successful Transformation
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The Opportunity
When seconds can literally mean
the difference between life and
death, healthcare organizations
depend on communication
networks to seamlessly and reliably
connect medical staff to deliver
quality patient care. Disparate
communication networks
compromise response,
collaboration and clinical
accessibility contributing to
increased costs and decreased
quality of patient care. To combat
these problems, the University has
teamed up with Alcatel-Lucent to
lead an IP network transformation
project that will upgrade its data
infrastructure, enterprise
telephony system and contact
center platforms and applications
over a next-generation converged
network.
Beyond delivering this integrated
network, the two organizations are
creating a joint venture focused on
developing applications for the
healthcare industry – allowing
patients, first responders and
health care providers to benefit
from continued research and
innovation delivered through this
powerful partnership.
A Vision for Unbound
Health Care
With quality patient care at the
center of its philosophy, UPMC
seeks to realize a vision that
provides quality care that is
unconfined in its approach. By
seamlessly connecting clinicians
with patients, peers and medical
records, irrespective of location,
UPMC strives to deliver “unbound
health care” and transform its
business in the process. This
transformation will create a single
network infrastructure allowing for
efficient and effective utilization
of resources and enabling real-time
communication both within UPMC
and among key stakeholders and
will engineer all aspects of the
existing voice, video and data
networks.
“Alcatel-Lucent is committed to
helping health care organizations
transform their communications
and business processes, to enable
a faster and more efficient firstresponse crisis model.”
Hubert de Pesquidoux
President, Enterprise Business
Group, Alcatel-Lucent
UPMC and Alcatel-Lucent are
leading the way in building one
of the most advanced and allencompassing communications
networks in the health care
industry. In so doing, the two
proven leaders are continuing to
raise the bar on health care
innovation while improving patient
care in the process.
Alcatel-Lucent Solutions | Healthcare Successful Transformation
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Transforming the Network
Best-in-Class Reliability
Draws on Alcatel-Lucent’s extensive
carrier expertise, where mission critical
availability is the standard, with high
availability and redundancy strategy.
Best-in-Class Security
In addition to wire-rate and load
balancing of security applications,
Alcatel-Lucent offers network
enforced levels of authentication,
down to the port level, guarding the
most sensitive patient and medical
information from unauthorized
intrusion.
Best-in-Class Scalability
With an extensive network of sites,
Alcatel-Lucent allows for extensive
growth in network, easily addresses
adds, moves and changes without
compromising the liability of voice,
data and video services.
Best-in-Class Service Delivery Model
By leveraging dark fiber and public
services, customers benefit from high
bandwidth and network performance
at low recurring operating costs.
Best-in Class Applications
Using applications that deliver
presence, collaboration and
information access, regardless of
physical location.
Select the Right Partner,
Select Alcatel-Lucent
For more information please visit
www.alcatel-lucent.com/healthcare
Alcatel-Lucent Solutions | Healthcare Successful Transformation
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Healthcare
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