.
On the Occasion
Of the
Canadian Institute of Underwriters’
Annual General Meeting
June 2 – 3, 2016
Toronto, Ontario
It is the intent of the
Canadian Institute of Underwriters
that its member companies, and their employees,
must at all times comply with both
the letter and the spirit of anti-trust and competition laws.
Broadly stated, these laws prohibit any activities
that might lessen desirable competition
among insurance companies.
This meeting is not intended to permit
the formulation of any agreement,
expressed or implied,
which would in any way
restrict competition.
~~~~~
Dear CIU Members and Industry Colleagues:
Welcome to the CIU’s 30th Annual General Meeting in the beautiful city of
Toronto. Our theme this year is “Harness the Past – Unleash the Future” and
I’m so proud of the exceptional program the Executive Committee has
developed for you. Thank you to this team of dedicated professionals for
their countless hours of collaboration in putting this together including our
admin support – Marian Kingsmill and of course THANK YOU for choosing to
attend this conference!
I’d also like to thank all our industry speakers who agreed to share their
knowledge with us and to all the companies that support our speakers and
committee members’ involvement in the CIU. Our sponsors also deserve
recognition as without them, there would be no AGM.
In 2015-2016, we added “Connecting ^ Educating ^ Elevating” to our logo and
you can do just that during the next couple days. Be sure to Connect with
familiar industry colleagues and make some new connections. Educate
yourself and bring that valuable knowledge back to your everyday work.
Elevate yourself and our profession with involvement in this community.
Enjoy the various events going on Thursday and Friday: Mainstage,
Breakouts, Networking Breaks, EXPO, FALU breakfast and ceremony, EXPO
with Lunch, and don’t miss our fun filled evening of entertainment with the
ORANGEMAN happening on Thursday night during the reception. Bring your
dancing shoes – it is going to be spectacular!!
I look forward to speaking with many of you over the course of the
conference to hear your thoughts and ideas on the CIU as we continue to
evolve.
Sincerely,
Selena Puttick
Selena Puttick, FALU, FLMI, ACS
CIU Chair 2015 – 2016
AVP & Associate Chief Underwriter, Retail and Affinity Markets
Manulife
CIU 2016 AGM
th
30 ANNUAL GENERAL MEETING
TORONTO MARRIOT BLOOR-YORKVILLE HOTEL
AGENDA
st
WEDNESDAY, JUNE 1
TIME
EVENT
LOCATION
5:00 – 6:30 PM
Opening Reception
AGM Conference Registration
High Park Ballroom
Delegate Breakfast
FALU Breakfast: By Invitation
AGM Conference Registration
Yorkville Ballroom
Rosedale Room
Forest Hill Foyer
THURSDAY, JUNE 2nd
7:15 – 8:00 AM
8:15 – 8:30 AM
8:30 – 8:45 AM
Opening General Session
Forest Hill Ballroom
Anthems ~ Kirk Lackenbauer
Welcome Remarks:
Selena Puttick, CIU 2016 Chair
Greetings from AHOU: Traci Davis, President
AQT-V: Josée Roy, President
FALU Awards Presentations
Frank Goetz, President ALU
Selena Puttick, CIU 2016 Chair
Traci Davis, President, AHOU
Forest Hill Ballroom
8:45 – 9:30 AM
STATE OF THE INDUSTRY
KEYNOTE: THE FUTURE IS NOW
Stacey Grant-Thompson
Stacey Grant-Thompson, Senior Vice President Strategy for Manulife gives her
perspective on the state of the industry, discussing the need for change, innovation
and modernization within the insurance industry.
9:30 – 10:00 AM
Networking Break
Yorkville Ballroom
THURSDAY, JUNE 2nd…/
10:00 – 10:45 AM
PHARMACOGENETICS:
Forest Hill Ballroom
IT’S IMPACT ON THE INSURANCE INDUSTRY
Dr. Philip Smalley
Developments in biotechnology, genetics, and genomics are leading to molecular
genetic profiling, with this information then being used by physicians to guide the
treatment of specific diseases in an individual. Clinically, the impact of genetic
profiling has been seen for a number of years in the area of Pharmacogenetics, also
known as Pharmacogenomics.
Dr. Smalley of RGA International presents an overview of Pharmacogenetics and how
it is used to predict a person’s response to a particular therapy and the risk of side
effects from that therapy. Simply put, Pharmacogenetics looks at the role of genetic
variation on drug response. Identifying this genetic variation could have huge cost
savings through increased drug effectiveness, increased drug safety and fewer
adverse drug reactions. Dr. Smalley also looks at genetic profiling, as it relates to
Pharmacogenetics, and the potential effects this will have on the Insurance Industry.
10:45 – 11:15 AM
Networking Break
Yorkville Ballroom
11:15 AM – 12:15 PM
DISRUPTIVE INNOVATION
Forest Hill Ballroom
IN HEALTHCARE
Dr. Brian Goldman
With an aging population, an epidemic of chronic disease and strapped provinces,
health care is in serious need of a shake-up. Disruptive innovation is a process by
which a product or service takes root initially in simple applications at the bottom of
a market and then displaces established competitors.
ER physician and CBC host Dr. Brian Goldman gives us his take on the most likely
developments to take health care by storm - from health coaches instead of doctors
telling patients how to lose weight to apps that tell patients that they're having a
heart attack. He'll tell us why he thinks patient privacy is not as essential as
governments believe.
12:15 – 2:15 PM
Luncheon Break
*** RETURN FOR BREAKOUT SESSIONS STARTING PROMPTLY AT 2:30 PM ***
2:30 – 3:15 PM
CHOOSE ONE OF THE FOLLOWING BREAKOUT SESSIONS …
PRESENTED IN 2 BACK-TO BACK TIME SLOTS
THURSDAY, JUNE 2nd…/
BREAKOUT SESSION # 1
ROSEDALE ROOM
UNDERWRITING RULES & ENGINES: A GLOBAL PERSPECTIVE
Tina Bellavia, FSA
Marylou Dunn, FALU, FLMI, FLHC
Tina Bellavia, VP Global Actuarial Consulting Group and Marylou Dunn, Chief
Underwriter, present the results of Munich Re’s global survey on underwriting
automation. How have other markets adapted their underwriting automation for
maximum value and what lessons can we learn or share with our global
counterparts?
BREAKOUT SESSION #2
HIGH PARK 1
AML WITHIN LIFE INSURANCE – IS THERE ANY RISK?
Jason Beauchamp
The Insurance Industry is surrounded by regulatory requirements. For Anti-Money
Laundering and Anti-Terrorist Financing is it all too much, or are we only beginning to
understand what Anti-Money Laundering can look like within our industry?
Join Jason Beauchamp as we contemplate what lessons we can learn from recent
AML Findings and explore what an advanced or agile AML program might include
within your organization. With Investigative Units, Fraud, Claims, and Operations all
heavily depending on the accuracy and quality of your work, are your teams and
organizations ready for what new requirements may be coming?
BREAKOUT SESSON #3
HIGH PARK 2
HATS OFF TO THE LARGE CASE UNDERWRITER!
Susan Kerr, BSc, MSc
Vikki Poncelet, FALU, FLMI
It is said that an underwriter wears the hat of a doctor, lawyer, accountant and
investigator. In the case of large face amounts, the underwriter also takes on the
role of project manager and relationship-builder in order to bring all of the people
and pieces together. During their presentation, Vikki and Susan draw upon their own
experiences to explore the unique characteristics of large case underwriting. In
sharing their tips, red flags and valuable insights, you will take away key information
that will help you to navigate this challenging, yet rewarding side of our business.
BREAKOUT SESSION # 4
HIGH PARK 3
UNDERSTANDING CANCER RISK
Timothy Meagher, MD, FRCPC, FRCPI, FACP
Reece Hodgson
This case-based, inter-active workshop will discuss the mortality and CI risk of a
variety of cancers of varying degrees of complexity. Attendees will vote ‘live’ on
underwriting options and will instantly see how their opinion ranks with others. Fun
will be had by all.
3:15 – 3:45 PM
Networking Break
High Park Ballroom Foyer
THURSDAY, JUNE 2nd…
3:45 – 4:30 PM
4 Breakout Sessions Repeated …
See 2:30 – 3:15 PM for Session descriptions & locations
th
5:00 – 7:00 PM
30 AGM Reception
Yorkville Ballroom &
Forest Hill Foyer
th
OUR 30 ANNIVERSARY RECEPTION ENTERTAINERS:
Orangeman band has been a fixture on the Greater
Toronto and Southern Ontario club circuit since their
inception in September of 2003. Putting on a non-stop
show featuring top party songs from every era,
Orangeman‘s music is played to perfection.
Their strong vocals are matched only by their fun, colourful and outgoing
personalities. Featuring four lead vocalists, Vitamin C, OJ, Twist and drummer
Squeeze, Orangeman brings the party each and every night. From clubs to concerts
to corporate events to private parties, Orangeman provides each event with a unique
and fun ‘twist’. Check them out on YOU TUBE or visit:
www.orangeman.ca
7:00 PM Onwards
Free Evening
~ ~ ~ ~ ~ ~ ~
AGENDA
FRIDAY, JUNE 3rd
NOTE: All Presentations are General Main Stage Sessions presented in the Forest Hill Ballroom
7:15 – 8:00 AM
Conference Registration
Delegate Breakfast &
CIU EXPO SHOWCASE 2016
Forest Hill Foyer
High Park Ballroom
8:00 – 8:15 AM
Re-Cap Show
AGM Conference Registration
Forest Hill Ballroom
Forest Hill Foyer
8:15 – 8:30 AM
CIU Business Session
Selena Puttick, CIU Chair 2015-16
Forest Hill Ballroom
8:30 – 9:30 AM
KEYNOTE ~ BEHAVIOURAL ECONOMICS:
UNDERSTANDING WHY
Kelly Peters, BE Works
Why is it that we are scared of flying, which is very safe, and yet everyday people text
and drive, which is known to be very dangerous? A discussion on the intricacies of
human behaviour in the presence of risk and how to empower others to not only
make bold choices, but smart, bold choices.
9:30 – 10:00 AM
CIU EXPO SHOWCASE 2016
Networking & Refreshments Break
High Park Ballroom
10:00 – 10:45 AM
NEW CONCEPTS IN
Forest Hill Ballroom
DIABETES ASSESSMENT
Michael Clark, MD, FACC, DBIM
Dr. Clark addresses new concepts in Diabetes etiology including a discussion of Fatty
Liver and Endothelial Disease. He will then update the parameters by which we
assess diabetes control using traditional and non-traditional measures. Finally, Dr.
Clark will review several best-case scenarios which might prompt issuance of
coverage on preferred rates.
10:45 – 11:15 AM
CIU EXPO SHOWCASE 2016
Networking ~ Refreshments Break
11:15 – 12 Noon `
A HISTORY OF HCV
Dr. Robert J. Profumo
High Park Ballroom
Forest Hill Ballroom
FRIDAY, JUNE 3rd…/
Hepatitis infections have been described, and caused significant morbidity and
mortality, since ancient times. In his presentation, Dr. Profumo will outline the
history of hepatitis, and the path to identification of the various forms of viral
hepatitis. Recent advances in the effective treatment of HCV, and the mortality
effects of these treatments, will also be discussed.
12 Noon – 1:30 PM
CIU EXPO SHOWCASE 2016
Networking Luncheon
High Park Ballroom
1:30 – 2:15 PM
DRIVERS OF FUTURE MORTALITY:
Forest Hill Ballroom
WHY AREN’T WE DEAD YET?
Philippe Aussel
Originally featured as a breakout session at the 2015 CRC, this presentation
discusses, from a North-American and non-actuarial perspective, how population
growth and size have a major impact on socio-demographic needs in term of health
care, social and old age security, education, transport and infrastructure.
Their underlying components are two opposing forces, namely mortality and
longevity. Understanding their past and possible future key drivers is not only
important to the macro-economic planning of government agencies, but also to
pension funds, insurance companies, and other stakeholders of the financial and
insurance industries.
2:15 – 2:30 PM
Refreshments Break
2:30 – 3:15 PM
Forest Hill Foyer
THE AGEING POPULATION –
Forest Hill Ballroom
ACTIVE, SUCCESSFUL AGEING
Tracy Peterson, BA (Econ), MA, Gerontology, FALU
During the course of this presentation, Tracy will look at the ageing population
demographics and economics. The various theories of ageing and the social
construction of ageing will also be considered, along with sociology. Active and
successful ageing will be discussed, as well as the implications, opportunities and
challenges this presents to our industry.
3:15 – 3:30 PM
CLOSING REMARKS
Chantal Gray, CIU Chair 2016 – 2017
Adjournment
~~~~~~~~
Please join us in congratulating our New Canadian FALUs of 2016
James Braund, FALU
Assistant Vice President,
Underwriting
Optimum Reassurance Inc.
Jeffrey Allan Schafer, FALU*
Senior Underwriter, Life & Health
Benefits & New Business
The Co-operators Life Insurance Company
Shannon M. Cornett, FALU, FLMI, ACS
Underwriting Consultant,
Individual Insurance
London Life
Amy Wang, ACS, FLMI, FALU, FLHC
Senior Underwriter
Sun Life Financial
Dana Higgins, FALU, FLMI, LLQP
Senior Underwriter
ivari
Jennifer D. Watson, BSc, FALU, ALMI, ACS
Associate Underwriting Consultant,
Retail Markets
Manulife
Lucie Malouin, BSc, FALU, FLMI, ARA, ACS
Assistant Vice President
Swiss Reinsurance Company Ltd
Vicki Rhonda Zandbergen, FALU
Intermediate Underwriter
Sun Life Financial
Sheila McDonald, FALU
Underwriter
Wawanesa Life Insurance Company
Sarah L. Zebruck, FALU, FLMI, ARA*
Underwriter
ScotiaLife Financial Insurance
Parise Nadeau, FALU, FLMI, ACS
Senior Underwriter
Industrielle Alliance, QC
*FALUs not in attendance at CIU’s 2016 AGM FALU Awards Ceremony
~~~~~~~
CIU 2016 EXECUTIVE
CHAIR
Selena Puttick, FALU, FLMI, ACS
AVP & Associate Chief Underwriter,
Insurance-Retail & Affinity Markets
Manulife
Selena_Puttick@manulife.com
VICE CHAIR
Chantal Gray, BA
Bilingual Underwriting Consultant
Sun Life Financial
Chantal.Gray@sunlife.com
CONFERENCE DIRECTOR
Susan Hutchison, FALU, FLMI, FLHC, ACS
Manager, Underwriting
Aurigen Reinsurance Company
Susan.Hutchison@aurigenre.com
TECHNICAL DIRECTOR
Bill Skelton, B.Proc (Law)
Underwriting Director, Retail Markets
Manulife
Bill_Skelton@manulife.com
EXECUTIVE MEMBERS
PAST CHAIR
Merv Gillson, FALU, FLMI
Senior Underwriting Specialist &
Claims Manager
LOGiQ3
Merv.Gillson@logiq3.com
TREASURER
Russell Shaw, BA
Director, Living Benefits Underwriting
RBC Life Insurance Company
Russell.Shaw@rbc.com
ASSISTANT TREASURER
John S. Duff, FALU, FLMI, ACS
Director, Underwriting
BMO Life Assurance Company
JohnS.Duff@bmo.com
SECRETARY
Sylvia Gryniewski, BSc, FALU, FLMI
Manager, Underwriting
RGA Life Reinsurance Company of Canada
sgryniewski@rgare.ca
Sherri Boyda, FALU, FLMI
AVP Global Underwriting
Quality Assurance
RGA International Corporation
sboyda@rgare.com
Tina Gisonni, ACS, ALMI
Senior Technical Underwriting Specialist
ivari
Tina.Gisonni@ivari.ca
Rochelle Fernandes, MSc., FLMI, FALU
Underwriting Consultant
(Large Case and Aligned Team)
Individual Insurance
The Canada Life Assurance Company
Rochelle_Fernandes@canadalife.com
Martha Ham, BA, FALU, FLMI, ACS, RHU
Vice President, Underwriting
Life & Health Products
Martha_Ham@swissre.com
CIU PROGRAM COMMITTEE
EXECUTIVE MEMBERS
Kim Vale, BA, FLMI, ACS
Director, Audits and Training
RGA Life Reinsurance Company
kvale@rgare.ca
Olivier Courteaux, PhD.
Director, Underwriting
Optimum Reassurance (Montreal)
olivier.courteaux@optimumre.com
Rima Hamdar
Senior Underwriting Consultant
Sun Life Financial
Rima.Hamdar@sunlife.com
Vania Guilherme, FALU, FLMI
Senior Underwriter, Retail Markets
Manulife
vania_guilherme@manulife.com
Pamela Collins, BA, FLMI, ACS, AALU
Underwriting Consultant
Individual Underwriting & Issue
Sun Life Financial
pamela.collins@sunlife.com
David Mayer, BA, MA(Ec), FALU, RHU
Senior Underwriting Consultant
Individual Underwriting
Equitable Life of Canada
dmayer@equitable.ca
A Final Note
June 3, 2016
Dear CIU Members and Industry Colleagues:
I am honoured to be your incoming chairperson for the 2016-2017 term of the CIU
Executive Committee. We had such a great year in 2015-2016! The Executive
honoured their commitment to review, revamp and update all aspects of the CIU
platform. We worked hard in making online registration available, offered high
quality seminars, introduced monthly member profiles and quarterly membership
appreciation draws.
Your 2016-2017 Executive Team is just as committed. We will explore ways to reach
even more members by providing new opportunities to deliver educational
experiences. We are here to drive this process and encourage your engagement to
maintain high quality programs, new initiatives and relevance to our membership.
Education is the key to any profession and together we can make a difference.
In 2017, Canada will be celebrating 150 years of confederation. To mark this
occasion we will be holding the Annual General Meeting of the Canadian Institute of
Underwriters in Ottawa on June 5 & 6, 2017 at the Ottawa Marriott Hotel.
Chantal Gray, CIU Chair 2017
Senior Bilingual Underwriting Consultant
Sun Life Financial
On behalf of all of the CIU Membership and our
2016 CIU Executive Team
We extend sincere thanks to our
Annual Official Sponsors…
Together with their support
CIU is enabled to present leading-edge meetings,
Connecting our members and industry colleagues
through Education and Professional Development
Aurigen Reinsurance Company
Dynacare Insurance Solutions
ExamOne – A Quest Diagnostics Company
First Financial Underwriting
Great-West Life Assurance- London Life-Canada Life Assurance
Hannover Re
Hooper Holmes Canada Ltd.
Hunter McCorquodale
IBU Interview by Underwriters
ivari
Keyfacts Life & Health
Manulife Financial
Munich Re
Optimum Re
OraSure Technologies
Paperless Solutions Group
Quality Underwriting Services Ltd.
RGA
SCOR Global Life Canada
StoneRiver
Sun Life Financial
Swiss Reinsurance Company Ltd
Watermark Insurance Services
…and the “Friends of the CIU”:
Desjardins Insurance
MediFAST
MIB, Inc
RBC Insurance
CIU and AHOU
present the following recommended principles as guidance
for those who are striving to carry out the responsibilities of
a professional underwriter.
Guiding Principles for the Underwriter
It is the responsibility of underwriters to:
Act promptly, while exercising sound, objective and consistent judgment in making
underwriting decisions.
Follow established risk classification principles that differentiate fairly on the basis of
sound actuarial principles and/or reasonable anticipated mortality or morbidity
experience.
Treat all underwriting information with complete confidentiality, and use it for the
sole purpose of evaluating and classifying the risk.
Comply with insurance legislation and regulations, particularly as they apply to risk
classification, privacy and disclosure.
Act independently and fairly.
Provide support to distribution partners, to assist them in carrying out their fiduciary
responsibilities to the insurance company and their clients.
Endeavour to attain professional underwriting and insurance designations and
maintain a level of professional competency through continued education.
Promote the further education of underwriters.
Maintain the dignity and sound reputation of the Underwriting Profession.
June 2016
BIOGRAPHIES of SPEAKERS