FACILITIES SERVICES
Services Guide (updated October, 2005)
INTRODUCTION
The Facilities Services Department is responsible for the basic operation and
continuous maintenance of the physical facilities of the Main and Agricultural
campuses of The University of Tennessee. On the campuses, responsibilities of
Facilities Services include building operation and maintenance and grounds
landscaping and maintenance. Some of the major elements of the campus are:
217 buildings, containing almost 13,000,000 gross square feet of space; 556.4
acres; 5.1 miles of University-owned streets and 7.6 miles of City-owned streets
within the campus boundaries; 33 miles of sidewalks and plazas; a Universityowned electrical distribution system which annually provides over 223 megawatt
hours of power to University buildings; and a University-owned Central Steam
Plant with one natural gas and three coal fired boilers and a distribution system
which annually produces over one half billion pounds of steam for heating
purposes. The Steam Plant also operates a five (5) megawatt electrical power
generator when it is economical to do so.
Because the Department of Facilities Services is responsible for the condition of
facilities and grounds, any project which alters the facilities or grounds in any way
must be performed by Facilities Services personnel or approved by the
appropriate Facilities Services Officer. To ensure that projects can be
expeditiously completed, the Facilities Services Department is represented on all
Building Program Committees, the Central Space Committee, and other bodies
which assess, assign, or plan alterations or additions to structures and grounds.
This Facilities Services Guide has been prepared to inform all members of the
University Community of the services available from the Facilities Services
Department, of policies related to maintenance and operation of the University's
facilities, and of procedures by which facilities services may be obtained. Matters
related to buildings and grounds, but not under the administrative supervision of
the Facilities Services Department, have also been included, for the convenience
of users. The Guide will be updated on a regular basis, and all suggestions for
improvement in its format and content are most welcome.
--James M. (Mike) Sherrell, Executive Director
DEPARTMENT OF FACILITIES SERVICES
SERVICES AVAILABLE THROUGH THE DEPARTMENT
AND HOW TO GET THEM
Services Available:
Virtually any facility or grounds related service can be obtained through the
Facilities Services Department. Services directly related to the continuous
operation of the overall facilities are provided without charge. Special services for
which Facilities Services is not budgeted are provided through a charge to the
requesting unit. Budgeted services, for which there is no charge, include:
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Maintenance and repair of building structures and their installed heating,
ventilating, air conditioning, electrical, fire protection, conveying, gas,
plumbing, and sewer systems.
Maintenance and repair of campus street lighting systems.
Maintenance painting of interior and exterior surfaces when funds are
available.
Basic, scheduled custodial services, pest control, refuse collection/
disposal, and recycling services.
Maintenance and repair of basic classroom furniture and furnishings, such
as window shades and Venetian blinds, seats, lecterns, chalkboards, and
white boards.
Utilities services to State general fund supported University facilities.
Maintenance of walks, roads, drainage; care of lawns, gardens, trees, and
shrubs.
General architectural and engineering consultation when not in
conjunction with special services listed below.
Special services, for which a charge is made to the requesting unit,
include:
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Maintenance and repair of special classroom and laboratory equipment,
special lighting or sound systems, office furniture, office furnishings, and
other University property under the care of the requesting unit.
Installation of equipment, including white boards.
Services required to set up for special events (except registration and
Commencement).
Renovation, alteration, or improvements to facilities.
Fabrication of cabinets, shelves, and other miscellaneous items.
Estimating of the cost of special projects.
Services of outside architects or engineers required for a special project or
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an estimate.
Painting or decorating beyond the level provided under basic maintenance
budgets.
Special custodial or refuse disposal services.
Design and project management services.
Transfer and hauling services.
Services to University auxiliaries, York Veterinary Teaching Hospital, or
other University units not supported by the State general fund budget.
Maintenance of parking lots and lights.
How to Obtain Services:
For general maintenance services, service is obtained by calling the Work Order
Office at 974-2347. Requests for special services are made by means of the
"Special Projects Work Request Form (PP-28 Form). Both these items are
explained in more detail in the "General Information and Policies" Section of this
document and the forms can be found on the department’s web page. If there is
a question as to which process to use, contact the Work Order Office for
assistance.
GENERAL INFORMATION AND POLICIES
(Policies are in italics)
Accessibility for the Disabled: The Facilities Services Department coordinates
curb cuts in streets and sidewalks; marking of parking lots for disabled drivers;
installation of ramps, lever handles, visual alarm systems and other devices; and
construction or maintenance services required for appropriate accessibility for the
disabled. The Executive Director is a member of the various campus committees
which generally oversee accessibility for disabled individuals. For information
about these programs, contact the Executive Director (208 Facilities Services
Building, 974-2178).
Accounts Receivable/Payable: The Administrative Services Office handles
accounts receivable/payable for the Facilities Services Department. Questions
concerning transfer vouchers for chargeable maintenance work orders, waste
collection and disposal, elevator maintenance and inspections, pest control, etc.,
should be directed to this office (974-7794). Questions that are not resolved with
this office should be referred to the Assistant Director for Administrative Services
(974-2391).
Air Compressors: The Air Conditioning Services Division provides maintenance
and service for stationary air compressors which currently range up to 150 HP
and 185 pounds of pressure at 600 CFM. Inquiries and requests for service
should be directed to Air Conditioning Services (207 Facilities Services
Warehouse Building, 974-3478).
Air Conditioning: The Air Conditioning Services Division of the Department of
Facilities Services provides air conditioning and heating maintenance,
construction, and renovation services for the Main and Agricultural campuses.
The Division also assists the York Veterinary Teaching Hospital in emergencies.
Approximately 30,000 tons of cooling capacity are available, provided by the
following equipment:
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over 3,000 window air-conditioners, ranging in size from 5,000 to 32,000
BTU.
• approximately 500 package & split systems ranging in size from 1 to 60
tons.
• ninety-two chillers (centrifugal and reciprocating) ranging in size from 20
to 995 tons.
The Air Conditioning Services Division maintains existing equipment, including
rebuilding of chillers, maintenance of large motors attached to air conditioning
systems, and maintenance/ repair of air conditioning controls [pneumatic,
electric, and solid state].
Air Conditioning Service: Emergency service for air conditioning equipment is
available 24 hours a day. To report malfunctions with air conditioning equipment
call the Work Order Office, 974-2347. After 4:00 p.m. on weekdays, report
emergencies to 974-2158. After 12:00 a.m. Monday-Friday, on weekends,
holidays, and days of administrative closing, report emergencies to 974-3114. To
inquire about other matters related to air conditioning or special air conditioning
services, contact Air Conditioning Services (207 Facilities Services Warehouse
Building, 974-3478).
Air Conditioning - Changeover from Heating: Department of Facilities
Services personnel perform required changeover from heating to air-conditioning
in the Spring. Because of the equipment installed throughout the campus,
buildings must be changed over separately. The Facilities Services performs the
changeover on the basis of priorities established to 1) maintain required
temperatures to protect equipment and research in progress, and 2) serve the
greatest number of individuals and activities. Air conditioning changeover may
not begin until outside temperature has reached at least 80 degrees F. for three
consecutive days. Temperature projections are also considered. The wide
swings in temperature during the Spring of the year have made this policy
necessary. Special problems or hardships with this policy should be discussed
with the Executive Director of the Facilities Services (208 Facilities Services
Building, 974-2178).
Animal Carcass Disposal: The Grounds Maintenance Division picks up animal
carcasses and delivers them to the York Veterinary Teaching Hospital for disposal.
To obtain service, call the Work Order Office, 974-2347.
Antennae, Aerials, and Communications Dishes: The Space Committee
approves the location of all communications dishes and antennae on the Main
and Agricultural Campuses. In considering the placement of a dish or antenna,
the Committee will consider any aesthetic problems with the proposed location
and will require a positive recommendation from the Facilities Services
Department, indicating that placement of the item will not overburden roof
structures, cause significant grounds maintenance problems, or create a safety
problem. The Committee will also assure itself that existing equipment cannot
meet the proposed need prior to authorizing placement of a dish or antenna.
Installation of all communications dishes and antennae must be done by the
Facilities Services Department personnel or under the supervision or guidance of
the Facilities Services Department.
Unauthorized or improperly installed communications dishes and/or antennae are
subject to removal, relocation, or reinstallation at the expense of the University
entity which arranged their installation.
Requests for consideration of placement of communications devices covered by
this policy are to be directed to the Executive Director of the Facilities Services
Department/208 Facilities Services Building/974-2178.
Architectural/Engineering Services: The Facilities Services Department
includes architectural and engineering professionals who provide design and
review services for units on the Main and Agricultural campuses. Services
available include:
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conceptual design and planning consultation.
estimating services for all renovation and major maintenance work.
review of building program documents and construction documents for
capital outlay and capital maintenance projects.
preparation of construction documents and specifications for projects to be
executed by the Facilities Services Department.
coordination of external engineering consultants.
coordination of facilities evaluation surveys for all structures, mechanical
systems, and electrical systems.
Asbestos: Tests have been made in all buildings for friable asbestos. Facilities
Services abates asbestos if found during a renovation/maintenance project being
conducted by the Facilities Services Department. Inquiries about asbestos and
asbestos abatement should be directed to the Operations Assistant Director
(Room 206 Building Services, 974-5107).
Automatic Teller Machines: Automatic Teller Machines are located on the
northeast side of the University Center Parking Garage, the northeast corner of
Presidential Court, the main entrance to Greve Hall, the Henley Street level of
the Conference Center Building and on the second floor of Thompson-Boling
Arena. Either through a dedicated machine or through one of the banking
networks (e.g., CIRRUS) most banks can be accessed from these locations.
These machines are maintained by the individual banks. Problems with a
machine should be reported to the bank by calling the emergency number
provided on the machine.
Bicycle racks: Bicycle racks are located throughout the campus by the Facilities
Services Department. Locking bicycles to the bicycle racks is encouraged. The
central Space Committee approves placement of additional bicycle racks or
removal of racks, upon the recommendation of the Facilities Services
Department. To request placement of additional bicycle racks or removal of
existing racks, contact the Executive Director of the Facilities Services (208
Facilities Services, 974-2178). Parking, riding, rolling, or storage of bicycles
inside buildings (including porches, entrances, and exit ways) is prohibited. In
addition, chaining of bicycles to trees, handrails, lampposts, etc. is prohibited.
Currently, bicycle racks are provided at the following locations:
Alumni Memorial Building:
North side, Middle Drive side
South side, next to parking lot C14
Apartment Residence Hall:
North side, on Andy Holt Avenue, at the back driveway
South side, on Andy Holt Avenue, at the front driveway (2)
Art and Architecture:
North side, at the upper entrance level (3)
East side, at the entrance
Austin Peay:
At the entrance
Ayres Hall:
Southwest end, at the corner of the road and the sidewalk
Bubble:
South side off Volunteer Boulevard
Brehm Animal Science:
South side at the main entrance
Carolyn P. Brown Memorial University Center:
Northeast side
Carrick Hall:
North corner
Claxton Education:
At the front entrance
Clement Hall:
On the entrance plaza
Dougherty Engineering:
Southwest side, at the corner of the sidewalk leading into the building
Dunford Hall:
At the northwest corner
Ferris Hall:
At the front entrance
Gibbs Hall:
At the front entrance
Glocker Business Administration Building:
Southwest corner, along the sidewalk leading from Volunteer Boulevard (3)
Greve Hall:
H.P.E.R. Building:
Middle of building, breezeway area
Hesler Biology:
Front entrance
Hess Hall:
Southeast side of the Melrose Avenue wing, next to the driveway leading from
Andy Holt Ave.
Hill:
Southeast side of Parking lot S1
Hodges Library:
West side
Hoskins Library:
At the rear entrance
Humanities and Social Sciences Building:
West side
Humes Hall:
Northwest side (3)
Jesse Harris Building:
At the rear entrance
Massey Hall:
Northeast end, inside the courtyard area
Southeast end, inside the courtyard area
McClung Museum:
At the front entrance
Melrose Hall:
West side, inside the courtyard
Morrill Hall:
On the northeast side
At the front entrance (2)
New Indoor Tennis Facility:
Nielsen Physics:
At the front entrance
Nursing, College of:
At the front entrance
Perkins Hall:
In the parking lot at the front entrance
Presidential Court:
Northwest side (12)
Science and Engineering:
West and east sides
Sophronia Strong Hall:
Southeast end, between Strong and 16th Street
Southwest end
Northwest end
South College:
At the front entrance
South Stadium:
Near the entrance to Rental Properties
Stokely Athletics Center:
On the east side of the main entrance
Stokely Management Center:
Volunteer Boulevard at the plaza level entrance
Student Aquatic Center:
West end of main entrance near women’s locker room
East end of main entrance near men’s locker room
Student Health Center:
At front entrance
Student Services Building:
Taylor Law Center:
At the White Avenue entrance
Walters Life Sciences Building:
North end
York Veterinary Teaching Hospital:
North corner of the Agriculture/Veterinary Library entrance
Building Inspections: Facilities Services personnel conduct periodic inspections
of all campus buildings and spaces within them to identify minor and major items
requiring improvement and to ensure compliance with a variety of codes and
standards. Facilities Services service items are routinely corrected and the
Building Representative is notified of any items which need to be corrected by
building occupants.
Building Plans: Master Building Plans are maintained in the Facilities Services
Engineering Services Division. Copies of floor plans may be obtained at a
reasonable copying cost. To obtain floor plans, contact Engineering Services
(117 Facilities Services Building, 974-3425). Small scale floor plans are
maintained by Technical Services Division and are available upon request (9742802), and online at http://www.pp.utk.edu/buildlist.htm
Building Representatives: The building representative services as the avenue
of notification of building occupants about special or emergency situations,
advises the Executive Director of the Facilities Services on matters related to
custodial service and maintenance needs, assists in the annual qualitative and
quantitative update of information about the building, and helps to ensure that the
University’s Facilities Database correctly reflects assignment of space. For more
information, please consult the Space and Facilities Web Page (http://web.utk.edu/~space).
Bulletin Boards:General bulletin boards within buildings are provided and
replaced as necessary by the Facilities Services Department as part of a building's
general equipment. Additional general public bulletin boards or bulletin boards in
offices or on office doors will be provided and installed by Facilities Services at the
expense of the requesting Department. Inquiries about existing bulletin boards within
buildings should be addressed to the Carpentry Services Division of the Facilities
Services (103 Facilities Services Building, 974-6669).
Inquiries about installation of new bulletin boards should be submitted via the PP-28
form discussed later in this manual.
Campus Maps: Campus maps are available from the Parking Office (2121
Stephenson Drive, 974-6031) or from the Real Estate Management Office
(974-2441). Outside campus maps are posted and maintained by the Facilities
Services Department at the Information Booth at Circle Park. Campus maps are
also available online at http://www.utk.edu/maps/
Campus Planning: General campus planning services (vehicular and pedestrian
access, building sites, green space, landscaping plans, maintenance of official
maps, real estate acquisition and disposal, etc.) are provided for all University of
Tennessee entities by the Director of Real Estate Management (Middlebrook
Pike Building, 974-2441). Questions concerning such items should be directed to
the Director of Real Estate Management.
Carpentry Services: The Carpentry Services Division is responsible for
providing structural maintenance and renovation services in all buildings on the
Main and Agriculture campuses. The Division has three major areas of
responsibility: 1) carpentry, 2) custom woodworking, and 3) finishing services.
The Carpentry Section provides a diverse range of services directed both toward
special projects and routine maintenance and upgrading of facilities. Services
provided include: building or demolishing walls; installing or removing windows
and doors; repairing floors, walls, ceilings, windows, and doors; forming, pouring,
and refinishing concrete walks, steps, and retaining walls; laying blocks, brick,
and stone; and repairing roofs/ installing shingle roofs.
The Custom Woodworking Section provides complete custom woodworking
services directed both toward special projects and routine upgrading of facilities,
employing skilled crafts personnel. Services available include: picture frames and
bulletin boards; bookcases and bookshelves; cabinets, counters, counter tops,
molding and other architectural finishes; tables and equipment stands; and buildin or custom designed desks, credenzas, and other equipment.
The Finishing Section provides complete furniture and woodwork finishing and
refinishing services, including both painted and stained surfaces.
Carpet: Installation of carpet is provided through an external contract
administered by the Engineering Services Division. Replacement or new
installations of carpet are requested on the PP-28 Form (see below, under
"Renovation/Remodeling"). Requests for minor repairs to existing carpet or
special carpet shampooing should be made by calling the Work Order Office,
974-2347.
Ceilings - Installation and Maintenance: Repairs, replacements, and
installations of acoustical ceilings are provided through an external contract
administered by the Engineering Services Division. Minor repairs or replacement
of ceiling tiles can be obtained at no charge by calling the Work Order Office at
974-2347. Reconfiguration or installation can be requested by means of the
"Special Projects Work Request Form" (PP-28 Form) discussed below under
"Renovations/ Remodeling". Other inquiries should be directed to the
Engineering Services Division (117 Facilities Services Building, 974-3425).
Clock System: The campus clock system is maintained by the Electrical
Services Division's electronic and low voltage unit. To obtain service, call the
Work Order Office (974-2347).
Code Compliance: Fire and building codes must be adhered to in all work
performed in campus buildings. Questions concerning code requirements should
be directed to the Engineering Services Division of Facilities Services (117
Facilities Services Building, 974-3425).
Complaints: In any operation as large and diverse as the Facilities Services
Department, mistakes and oversights will occur. The Facilities Services exercises
quality control procedures in all its operations, but when mistakes or oversights
occur, please contact the Executive Director of the Facilities Services
Department (208 Facilities Services Building, 974-2178). All such reports are
taken seriously and investigated, not only to correct the current problem, but to
avoid subsequent similar occurrences.
Cooling Towers: Facilities Services Department is responsible for testing the
water in all cooling towers on the Main and Agriculture campuses and ensuring
that adequate treatment is taking place. Inquiries about cooling towers should
be directed to Preventive Maintenance (131 Facilities Services Building, 9745346).
Conduit/cable: Laying of below ground conduit or cable on campus or
placement of conduit in buildings for voice/data/video transmission purposes
must be performed by Facilities Services personnel or by professionals under
Facilities Services guidance.
Placement of conduit in buildings for voice/data/video transmission purposes
must be performed by Facilities Services Personnel or by professionals under
Facilities Services guidance. Inquiries about installation of conduit or cable
should be directed to the Assistant Director for Construction & Repairs (208
Facilities Services Building (974-2415).
Connections-- Utilities: Any connection made to utility systems (water, sewer,
air, vacuum, gas, steam, or electricity) must be performed by Facilities Services
Department personnel or by professionals under Facilities Services department
guidance. Inquiries about such connections should be directed to the Assistant
Director for Construction & Repairs (208 Facilities Services Building, 9742415).
Consultation: The Facilities Services Department staff is available, and
welcomes the opportunity, to consult with any member of the University
community about matters relating to physical campus resources, policies,
services, or practices. Inquiries should be addressed to the Office of the
Executive Director (208 Facilities Services Building, 974-2178).
Custodial Services--Building Cleaning Services: Administrative and academic
buildings (including those on the Agriculture Campus) are cleaned daily either by
Facilities Services personnel or under a contract for custodial services
administered by the Facilities Services Department. Buildings are cleaned
between 5:00 p.m. and 1:00 a.m., Monday-Friday, except for Holidays and days
of administrative closing. Restrooms in all buildings are cleaned daily, and
supplies are replenished during the cleaning.
ACTIVITY
ORIGINAL CURRENT
FREQUENCY CONTRACT
Vacuum Walk Off Mats
Daily
Daily
Dustmop Hard Floors (wood & vinyl)
Daily
Daily
Empty and Reline Waste Cans
Daily
Daily
Clean and Sanitize Restroom Fixtures
Daily
Daily
Refill Restroom Dispensers
Daily
Daily
Clean Restroom Mirrors
Daily
Daily
Police Area
Daily
Daily
Vacuum Carpets
Daily
M-W-F
Sweep Stairs and Landings
Daily
Weekly
Spot Clean Furniture
Daily
None
Damp Mop Hard Floors
Weekly
Weekly
Damp Mop Stairs and Landings
Weekly
Bi-weekly
Dust Horizontal and Vertical Surfaces
Weekly
Monthly
Clean Air Vents
Weekly
None
Spot Wash Walls and Doors
Weekly
None
Clean Display Glass
Weekly
None
Spraybuff Hard Floors
Monthly
Quarterly
Dust Venetian Blinds and Window Sills Monthly
None
Vacuum and Polish Furniture
Quarterly
None
Shampoo Carpets
Annually
Annually
Strip and Refinish Hard Floors
Annually
Annually
Wash Venetian Blinds
Annually
None
Wash Windows
Annually
None
Problems with custodial services should be reported immediately to the General
Superintendent for Building Services (205 Facilities Services Warehouse
Building, 974-5107) for correction.
Units holding special functions in campus facilities in the evenings or on
weekends should notify the General Superintendent for Building Services (205
Facilities Services Warehouse Building, 974-5107) well in advance to ensure that
the space is clean for the function and that the space is readied for scheduled
use following the function. In some instances, a special cleaning charge may
have to be made to the unit holding the function.
Special cleaning needs (such as stripping, resealing, and refinishing floors;
carpet shampooing; exterior window washing; cleaning of light fixtures; and wall
washing) are identified by Facilities Services personnel, Building Committees,
and building occupants. Such special cleaning tasks are performed by Facilities
Services on a regular schedule or as found by Facilities Services to be
necessary. Requests for special cleaning should be made by calling the Work
Order Office at 974-2347.
In addition to routine special cleaning needs, Facilities Services provides special
cleaning of offices and office furniture at the expense of the department
requesting the special service. Such requests should be directed to the General
Superintendent for Building Services (205 Facilities Services Warehouse
Building, 974-5107).
Several buildings on the Main or Agriculture Campuses are cleaned by staffs
assigned to units other than Facilities Services. They are:
UNIVERSITY HOUSING: The public areas of dormitories and apartment
buildings are cleaned by a housekeeping staff employed by the Department of
University Housing (405 Student Services Building, 974-2571). Student rooms
and apartments are cleaned by their occupants.
CAROLYN P. BROWN MEMORIAL UNIVERSITY CENTER: This building is
cleaned by a housekeeping staff under the direction of the Director of the Center
(329 University Center, 974-3455).
CLYDE YORK VETERINARY TEACHING HOSPITAL: These buildings are
cleaned by an outside contract administered by the College of Veterinary
Medicine (B206 York Veterinary Teaching Hospital, 546-9230)
STUDENT AQUATIC CENTER: This building is cleaned by Aquatic Center
personnel under the direction of the Aquatic Center Director (974-5165).
Digging: No digging of Campus grounds shall be done without the approval of
and under the supervision of the Facilities Services Department and the
placement of a Tennessee One call (800) 351-1111. Notification in writing shall be
made to the Executive Director of the Facilities Services (208 Facilities Services Building,
974-2178) a minimum of seven days prior to any digging, cutting, boring, drilling,
or disturbing takes place. In the event of an emergency a call should be made to
the Executive Director.
Ductwork: The Air Conditioning Services Division fabricates, installs, and
maintains ductwork within buildings on the Main and Agriculture campuses.
Ductwork necessary for renovation or remodeling projects is estimated as part of
the estimating process, and its fabrication and installation is coordinated as part
of the overall project. Inquiries about ductwork should be directed to Air
Conditioning Services (207 Facilities Services Warehouse Building, 974-3478).
Electrical--Dedicated Outlets: Dedicated electrical outlets can be provided by
the Electrical Services Division. Dedicated electrical outlets may or may not be a
dedicated circuit for a particular piece of equipment, but the circuit may be
dedicated for a particular type of equipment such as computers. Inquiries about
dedicated circuits should be directed to Electrical Services (132 Facilities
Services Building, 974-2505).
Electrical Power Outages: The Facilities Services Department Electrical
Services Division is responsible for the maintenance and operation of all
electrical distribution systems owned by the Knoxville Campus. This includes all
primary and secondary systems located on the Main and Agricultural Campuses
and the secondary systems of rental properties located off campus. Therefore,
all power outages required in any University building for renovation or
maintenance work being performed by outside contractors must be scheduled
through the office of the Executive Director. The actual discontinuance and
restoration of power will be performed by Facilities Services employees with the
assistance of the Knoxville Utilities Board as necessary.
Electrical problems, new installations, and wiring changes: The Facilities
Services Department must make, approve, or supervise any changes to the
electrical wiring within buildings. This includes installation of wiring for security
systems and wiring for data/voice/video transmission. To obtain service, call the
Work Order Office, 974-2347. New installations/changes and general problems
with electrical service should be discussed with Electrical Services (132 Facilities
Services Building, 974-2505).
Electrical requirements for Office, Laboratory, or Special equipment: All
standard 120 volt, single-phase circuits are limited to 20 amperes of current
capacity. Electrical Services (132 Facilities Services Building, 974-2505) should
be consulted to determine the appropriate phase and voltage required for any
area in which equipment is to be installed which requires power other than 120
v., single phase, 20 amp. service.
Electrical Services: The Electrical Services Division provides electrical
maintenance and construction services for the Main and Agricultural campuses.
Three units, Electrical, Electronic and Low Voltage, and High Voltage, ensure
that the appropriately trained personnel are available for a specific task. The
Electrical unit maintains secondary voltage power distribution systems,
performing such maintenance functions as:
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repair of indoor and outdoor lighting systems.
repair or replacement of electric motors.
repair of electrically operated laboratory equipment.
general troubleshooting and repair of electrical distribution systems.
The Electronics and Low Voltage Unit maintains permanently installed systems
such as fire alarms, clock and bell systems, and computer cabling or network
connections.
The Primary or High Voltage Unit maintains high voltage power distribution
systems. The University distributes its own power from a substation on 18th
Street. This Unit performs such functions as:
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repair or replacement of overhead distribution lines.
repair or replacement of underground distribution lines.
repair or replacement of transformers or switchgear.
rerouting of power distribution to back-up circuits during emergencies.
repair of equipment damaged by lightning.
Elevators: All elevators are maintained by an outside contractor under the
supervision of the Facilities Services Department. In addition, the Facilities
Services Department utilizes nationally-known elevator consultants to monitor
service and suggest improvements. General problems with elevators should be
reported to the Facilities Services Department, Preventive Maintenance Division
for investigation (974-2453) during normal working hours. Interruption of elevator
service or specific malfunctions should reported immediately as follows:
8:00 a.m. - 4:30 p.m., Monday through Friday: 974-2453
4:30 p.m. - midnight, Monday through Friday: 974-2158
After midnight, holidays, and weekends: UT Police Department Dispatcher, 9743114
Non-emergency after midnight, holidays, and weekends: To Voice Mail, 9742453
Reporting of problems with elevator service and requests for elevator
maintenance are to be made only as specified. If calls are made directly to the
elevator contractor which results in charges to The University, the charges will be
passed on to the individual making the call.
EMERGENCIES: Any disaster, flood, major mechanical failure, bomb threat, fire,
accident, or situation which presents an imminent danger to individuals within
University facilities, on University grounds, or in the vicinity of the University or
which has the potential for serious property damage is an emergency and should
be reported immediately by telephone to the UT Police Department (911 or 43111) and to the Executive Director (4-2178) of the Facilities Services. If the
telephone is not working, the emergency should be reported from the closest
telephone that is working or in person. After normal working hours, it is
necessary to notify only the UT Police, who will contact appropriate Facilities
Services personnel. Facilities Services will respond to all bona fide emergencies.
Routine malfunctions of equipment and minor building problems should not be
reported as emergencies.
Emergency generator repair: The Electrical Services Division repairs emergency
generators. To obtain service, call the Work Order Office at 974-2347.
Energy Conservation: The Facilities Services Department is actively engaged
in and actively encourages energy conservation of all types-- water, electricity,
steam, and natural gas. Examples of Facilities Services programs in the area of
energy conservation include: expansion of the computer-based energy
management system to additional buildings, retrofitting of existing lighting with
energy efficient bulbs and ballasts, maintenance of equipment in proper working
repair, and preventive maintenance to decrease leaks in pipes. The Department
of Facilities Services is available to assist any unit interested in learning about
possible energy conservation measures which can be taken by members of the
University community. Inquiries about energy conservation should be directed to
the Assistant Director for Engineering (208 Facilities Services Building, 974-2414).
To report energy leakage or unnecessary usage: The Preventive
Maintenance Division also serves to receive reports of energy leakage or
unnecessary usage. All calls to them are investigated promptly as part of the
overall energy savings and cost containment program. Inquiries should be
addressed to the Preventive Maintenance Division (131 Facilities Services
Building, 974-5346) or email energyinfo@utk.edu
Environmental Concerns: Most environmental concerns should be addressed
to the Office of Environmental Health and Safety (916 22nd Street, 974-5084).
However, problems noted at a Facilities Services facility should also be reported
immediately to the Executive Director (208 Facilities Services Building, 9742178).
Estimates: Estimating services and design consultation are obtained by
submission of a "Facilities Services Special Projects Work Request Form" [PP-28
Form], which is required for all requests for remodeling or renovation. See
Renovations/ Remodeling for a description of the process of submission and
approvals of PP-28 Forms.
Fabrication of Metal Items: The Air Conditioning Services Division provides
general metal fabrication services for items such as filter frames, strainers,
expansion joints, grills, outside louvers, diffusers, gutters, and down spouts.
Fabrication required as part of a renovation or remodeling project is included in
the estimate and coordinated as part of the overall project. Inquiries about
fabrication of metal items which are not part of a remodeling or renovation project
should be directed to Air Conditioning Services (207 Facilities Services
Warehouse Building, 974-3478).
Facilities Planning: Overall Facilities Planning for all University entities is
provided by the Office of Facilities Planning (Middlebrook Pike Building, 9742231). The Facilities Services Department works closely with the Office of
Facilities Planning in all phases of facility development and capital renovation,
and in establishment of priorities and standards for improvement of the campus
Facilities Services. Inquiries related to construction of new facilities or
renovations funded by Tennessee capital outlay or capital maintenance monies
should be directed to the Office of Facilities Planning.
Fiber Optics: The Telephone Services Department is responsible for the
installation and maintenance of inter-building fiber optics cabling. This includes
splicing and terminations. Questions concerning fiber should be directed to the
Director of TS at 4-3120.
Fire Safety: The Environmental Health and Safety Office (916 22nd Street, 9745084) is responsible for developing and posting emergency evacuation plans,
scheduling fire drills, and inspecting facilities for fire code violations. Purchase,
placement, inspection, and replacement of fire extinguishers is also the
responsibility of this office. Inquiries about these topics should be directed to the
Environmental Health and Safety Office.
Fire Alarm systems: The University maintains, as part of the UT Police
Department, a central receiving station to which most fire alarm systems are
connected. This receiving station is staffed 24 hours a day, 365 days a year. The
Facilities Services Electrical Services Division is responsible for the installation
and maintenance of fire alarm systems. Inquiries about the fire alarm systems
should be directed to Electrical Services (132 Facilities Services Building, 9742505).
TO REPORT A FIRE OR FIRE ALARM SOUNDING: Call the campus
emergency number, 911, or 4-3111 (974-3111).
Food Processing Equipment: The Preventive Maintenance Division is
responsible for maintenance and repair of food processing equipment. Inquiries
and requests for service should be directed to Preventive Maintenance (131
Facilities Services Building, 974-5346).
Fume Hood Fabrication, Installation, and Maintenance: These services are
provided by the Air Conditioning Services Division. There is no charge for
correction of malfunctions with equipment installed with the original building;
there is a charge to the requesting unit for fabrication and installation of new units
or for expanding or upgrading existing units. Service for existing units is obtained
by telephoning the Work Order Office, 974-2347. Inquiries about fume hood
services should be directed to Air Conditioning Services (207 Facilities Services
Warehouse Building, 974-3478). Because installation of additional fume hoods
may require changes in makeup air within the facility, and must be documented in our
EPA emissions Permit, consultation with Facilities Services personnel is essential in
the planning stages of any expansion of the number or capacity of fume hoods.
Furniture - Assembly, Repair, Installation: Facilities Services repairs,
refinishes, or refurbishes office furniture and furniture used in operating units of
the University at the expense of the requesting unit. Classroom furniture,
auditorium seating, and some other fixed instructional equipment is maintained
by the Facilities Services at no charge (see section on Classroom Furniture for
additional furniture). Requests for maintenance and repair of instructional
furniture should be called to the Work Order Office, 974-2347. Inquiries about
special services should be directed to the Executive Director (208 Facilities
Services Building, 974-2178). When new furniture is purchased by a unit, inside
delivery and assembly by the vendor must be required as part of the purchase
order. If Facilities Services assembles and installs furniture, a charge will be
made to the unit for which the service is performed.
Furniture--Classroom: Classroom furniture, auditorium seating, and some other
fixed instructional equipment is maintained by the Facilities Services at no
charge. Requests for maintenance and repair of instructional furniture should be
called to the Work Order Office, 974-2347. Spare classroom furniture is stored
by the Business Services Department in various warehouse locations. Requests
for additional furniture should be directed to the Manager of the Warehouse,
Auxiliary Services Building (974-3120).
Furniture - Refinishing, Custom Made: The Custom Woodworking Section of
the Carpentry Services Division has full custom furniture design and fabrication
capability, and provides refinishing services for both painted and stained
surfaces. These services are provided at the expense of the requesting unit,
except for regular maintenance and upgrading of facilities. Requests for services
are made through the "Special Projects Work Request Form (PP-28 Form)
described below. Inquiries and questions should be directed to Carpentry
Services (103 Facilities Services Building, 974-6669).
Furniture and Equipment - Surplus: Surplus furniture and equipment is
warehoused by the Business Services Department at various locations until it is
disposed of via surplus sale or transfer to another department. Departments with
furniture or equipment to be declared surplus should contact the Manager of the
warehouse (974-3120). Departments who need additional equipment or furniture
may contact the Manager to see if these needs can be met with surplus from the
warehouse.
Grounds Maintenance: The Grounds Maintenance Division provides mowing,
raking, mulching, fertilizing, weeding, edging, litter pick-up, street and parking lot
cleaning, and ice and snow removal. To indicate needed grounds service, call
the Work Order Office at 974-2347. More general inquiries should be directed to
the Grounds Maintenance Division (205 Facilities Services Warehouse Building,
974-3486).
Hazardous Waste: Disposal of hazardous waste on the Main campus is the
responsibility of the Environmental Health and Safety Office (916 22nd Street,
974-5084). Disposal of such wastes on the Agricultural campus is the
responsibility of the Assistant Dean of the Agricultural Experiment Station (104
Morgan Hall, 974-7123). Hazardous wastes include, but are not limited to:
flammable and combustible liquids, waste and unused chemicals, toxic
chemicals, pesticides and agricultural chemicals, carcinogens, pathogenic
agents, radioactive chemicals, and contaminated waste.
Heating: The Air Conditioning Services Division is responsible for constructing,
renovating, and maintaining all heating systems within buildings on the Main and
Agricultural campuses, both systems which use steam from the central steam
plant and those with separate or stand-alone systems. Just under 100 different
heating systems are maintained in addition to the central steam system
equipment. Heating systems located on the campus include all electric, gas fired
boilers and hot air systems, and oil fired boilers and hot air systems. Requests
for service should be called to the Work Order Office, 974-2347. Emergency
service is available 24 hours a day. To obtain emergency service after 4:00 p.m.
Monday- Friday, call 974-2158. To obtain emergency service after 11:30 p.m.
Monday-Friday and on weekends and holidays, call 974-3114. General inquiries
should be directed to Air Conditioning Services (207 Facilities Services
Warehouse Building, 974-3478).
Heating - changeover from air conditioning: Facilities Services Department
personnel change over building systems from air conditioning to heating each
Fall. Because of the equipment installed throughout the campus, buildings must
be changed over separately. The Facilities Services performs the changeover on
the basis of priorities established 1) to maintain required temperatures to protect
equipment and research in progress, and 2) to serve the greatest number of
individuals and activities. Heating changeover may not begin until the low
outside temperature has dropped below at least 50 degrees F. for a minimum of
three consecutive days. Consideration is also given to temperature projections.
The wide swings in temperature during the Fall of the year have made this policy
necessary. Special problems or hardships with this policy should be discussed
with the Executive Director of the Facilities Services (208 Facilities Services
Building, 974-2178).
Heavy Equipment: The Grounds Maintenance Division maintains a variety of
heavy equipment through which it provides diverse services. Heavy equipment
services include grading, excavating, ditching, demolition, street sweeping and
flushing, storm sewer clean-out, hauling, asphalt preparation and repair, fence
repair, general purpose welding, ice and snow removal, handling and placement
of heavy pieces of equipment, and other miscellaneous activities. To obtain
service call the Work Order Office at 974-2347.
Horticultural and Landscaping Services: Horticultural services are provided by
a specialized crew. These services include landscape design, planting,
transplanting, pruning, tree removal, and greenhouse operation. Advice on the
selection and care of indoor plants is also provided. To obtain these services,
contact the Horticulturist for Grounds Maintenance (206 Facilities Services
Warehouse Building, 974-3486).
Ice and Snow Removal: The Grounds Maintenance Division provides ice and
snow removal services for the Main and Agricultural campuses. These services
are provided on a priority basis, with safety of the greatest number of individuals
being used to determine the order of service. To obtain service, call the Work
Order Office at 974-2347. More general inquiries or special, continuing problems
should be discussed with the Grounds Maintenance Division (205 Facilities
Services Warehouse Building, 974-3486).
Ice Machines: The Air Conditioning Services Division installs, maintains, and
repairs all ice machines, from those which produce small cubes to those with
output of 400 pounds. To obtain service, call the Work Order Office, 974-2347.
To make general inquiries, contact Air Conditioning Services (207 Facilities
Services Warehouse Division, 974-3478).
Indoor Air Quality: One of the fastest growing concerns in the University
community is indoor air quality. The Facilities Services Department strives to
maintain the best possible indoor environment within the capabilities of the
available systems. Questions or concerns about indoor air quality should be
directed to the Assistant Director for Operations, (208 Facilities Services Building,
974-2415), and/or the Office of Environmental Health and Safety (916 22nd Street,
974-5084). Investigations are a joint effort between these two departments.
Keys: Issuance of keys, re-keying of buildings, and general locksmith services
are provided by the Lock and Key Services Division of the Facilities Services
Department (974-4371). Requests for such service and inquiries about charges
for such services should be directed to the Work Order Office at 974-2347.
Lock Policy: All locks on all doors, both exterior and interior, of University
buildings must be furnished by Lock and Key Services and be on master keys
available to building service and safety personnel. Occupant-installed locks or
padlocks will be removed by the Facilities Services Department, with the cost for
removal and installation of University locks billed to the department or entity to
which the space is assigned. Problems with this policy should be discussed with
the Executive Director of the Facilities Services (974-2178).
Lock Repair: Malfunctions of building locks, door hardware, or panic bar
hardware should be reported to the Facilities Services by calling in a work order
(974-2347). These repairs are building maintenance functions for which no
charge is assessed. Changing of locks, issuance of keys, and rekeying of rooms
or buildings are matters under the administrative responsibility of the Executive
Director of the Facilities Services (974-2178).
Natural Gas: The University maintains its own natural gas distribution system in
the "Hill Area". On the rest of the campus, KUB brings the service to the meter
located directly adjacent to the building. The Plumbing Services Division
maintains the University's natural gas distribution system and all natural gas lines
within University facilities. To obtain repair service, call the Work Order Office at
974-2347. LEAKING NATURAL GAS SHOULD BE REPORTED AS AN
EMERGENCY. After hours and on holidays, call 911 or 974-3114.
PP-28 Form: Available from the Department of Facilities Services by calling 9742176 or on the web (http://www.pp.utk.edu). See Renovations/ Remodeling
Painting: External and interior painting of facilities is provided through an outside
painting contract administered by the Engineering Services Division of Facilities
Services. The contract includes both special project and routine maintenance
painting, and also covers repair of plaster and sheetrock, taping and spackling,
and finishing of sheetrock or plaster. The Carpentry Services Division provides
some interim services, as necessary. Any requests for painting within buildings
which is not part of the overall painting program are provided at the expense of
the unit making the request. Such requests are usually made through the
"Special Projects Work Request Form" (PP-28 Form) discussed under
"Renovations/Remodeling" below. Inquiries and questions should be directed to
the Engineering Services Division (117 Facilities Services Building, 974-3425).
Pest Control: The Sanitation Safety Division of the Facilities Services
Department provides comprehensive pest control services. The Division is
headed by a Supervisor licensed by the State of Tennessee as a commercial
Pest Control Operator. Each of the technicians is also a Licensed Operator and
Certified Applicator. Services provided include insect, rodent, termite, bird, odor,
and biological control. A paging system enables prompt response to trouble calls.
To obtain service, for which there is no charge to the requesting unit, call the
Work Order Office at 974-2347. If there are conditions or problems requiring
special care or procedures, contact the Supervisor for Pest Control Services (205
Facilities Services Warehouse Building, 974-5107).
Plumbing Services: The Plumbing Services Division is responsible for the
distribution systems for steam and domestic water. The University distributes its
own utilities, which means that KUB brings a utility to a certain point on the
campus from which the University distributes the utility throughout its properties.
Domestic water is distributed and waste water removed through an underground
piping system. Domestic water is distributed in pipes ranging from ½ inch to 10
inches in diameter; waste water is removed in pipes ranging from 1 ½ inches to
10 inches in diameter. Storm sewers on the Main and Agricultural campuses
range from 6 inches to 48 inches in diameter. The Plumbing Section of this
Division performs routine, periodic maintenance on domestic water systems
(including sewers), low pressure distribution systems within buildings, and storm
sewers. It also provides special project services, with a charge to the requesting
user. Services provided include:
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Response to emergencies, such as burst pipes.
Monthly rodding of main sewer lines at University Housing and Food
Services.
Periodic cleaning and lubrication of blending valves.
Periodic cleaning of steam traps and water reducing stations.
Periodic maintenance of backflow preventers, sterilizers, autoclaves,
dishwashers and the like.
Periodic lubrication and operation of fire hydrants, sprinkler, and hose
systems.
Periodic cleaning and maintenance of circulating, condensate return, and
sump pumps.
Installation and replacement of restroom fixtures.
Insulation of pipes within buildings and underground.
Installation of new or replacement of existing water stills, autoclaves,
sterilizers, dishwashers, and the like.
Replacement of large hot water tanks with small instantaneous steam
heaters.
Maintenance and repair of natural gas distribution system and pipes and
distribution of natural gas within facilities.
Steam distribution system
To obtain service, call the Work Order Office at 974-2347. Emergency service is
available 24 hours a day. To obtain service from 4:00 p.m. until 11:30 p.m.
Monday through Friday, call 974-2158. To obtain service after 11:30 p.m. and on
weekends and holidays, call 974-3114. Plumbing services required as a part of
special projects are estimated and performed as part of the
"Renovation/Remodeling" (PP-28 Form) process discussed below. General
inquiries should be directed to the Plumbing Services Division (2233 Volunteer
Boulevard, 974-3401).
Posting of Notices: The general posting of notices and signs within campus
buildings and on the grounds of the University is allowable only on Bulletin
Boards provided for this purpose. Official University Bulletin Boards are limited to
official University communications. General Bulletin Boards are available for
other postings. Posting of any item on painted surfaces, doors, or windows is
prohibited. Items posted in violation of this policy will be removed, and the
individual posting them will be assessed any costs of removal or repair of
damage.
Posting of Political and Commercial Items: The posting and/or distribution of
political and/or commercial signs and handbills is not permitted in campus
buildings or on the grounds of the University. General Bulletin Boards may not be
used for such postings. Items posted in violation of these guidelines are subject
to removal, and the individual posting them will be assessed any costs of
removal or repair of damage.
Preventive Maintenance: The Preventive Maintenance Division provides
general maintenance services on the Main and Agricultural campuses. (The
University Center, York Veterinary Teaching Hospital, and University Housing off
campus provide their own preventive maintenance services.) The Preventive
Maintenance staff performs scheduled inspections of buildings and makes minor
repairs which can be carried out in a short time-frame with basic hand tools. The
services generally performed include:
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Checking and logging elevators, chillers, cooling towers, condensers,
circulating pumps, air compressors, and air handlers.
Checking plumbing systems for leaks and stoppages and making
necessary repairs.
Checking lighting systems and replacing bulbs and/or ballasts as needed.
Performing oiling, greasing, tightening, painting, and cleaning
maintenance on motors and pumps.
Changing belts and/or filters, washing coils, and cleaning ducts.
Answering complaint calls from University employees whose work station
is in the building.
Identification and referral of needed repair items to the appropriate
Facilities Services unit.
To obtain service, call the Work Order Office at 974-2347. To discuss general
services, contact the Preventive Maintenance Division (131 Facilities Services
Building, 974-5346).
Recycling: The Department of Facilities Services operates the campus recycling
programs for white office paper, aluminum cans, mixed paper, newspapers,
cardboard, scrap metal, plant waste, and the SGA sponsored centers. For more
information on these programs, contact the Assistant Director for Operations (205
Facilities Services Warehouse Building, 974-5107) or email recycle @utk.edu
Refrigeration equipment: The Air Conditioning Services Division installs,
maintains, and repairs refrigeration equipment which maintains temperatures
ranging from 98.7 degrees F. to -180 degrees F. Inquiries and service requests
should be directed to Air Conditioning Services (207 Facilities Services
Warehouse Building, 974-3478).
Renovations/ Remodeling: Requests for renovation or remodeling work must
be submitted on the "Special Projects Work Request Form", PP-28 Form. The
PP-28 Form serves as the basis for design consultation, estimating, project
scheduling, and funds transfer. PP-28 Forms may be obtained from the
Department of Facilities Services by calling 974-2176 or the department’s web
page. The following procedures must be followed in submitting PP-28 Forms, an
example of which appears at the end of this Guide:
A. All Knoxville Campus budgetary units, including projects to be
charged to auxiliary and restricted accounts:
1. The Unit Head initiates the PP-28 by filling out Section 1 of the PP-28 Form,
and attaching justification and descriptions of the work.
2. The unit head initiates the request for an estimate [Section I] which is then
approved by the appropriate Dean/Director and Vice Provost. The Vice Provost
forwards the approved form to the Facilities Services, signifying that the project is
one anticipated to be placed into active status within a 12 months’ time frame.
Estimates provided more than 12 months' previous to a request that the work be
accomplished will need to be updated prior to beginning the work. NOTE: IF AN
ESTIMATE IS NOT REQUIRED, both Parts I and III should be completed at
this point. [See items 4, 5, and 6, below.]
3. The Facilities Services Department will estimate the cost of the project,
obtaining estimates from all involved Divisions of the Facilities Services.
Estimators will consult with the requesting Unit Head as necessary to understand
the project fully. The Facilities Services Department will fill in Section II of the PP28 Form, and return the form with the estimate to the requesting Unit Head for
review and approval.
4. The Unit Head reviews the estimate and ensures that funds are available for
the project, and fills out Section III of the form. The account name, number, and
object code to which the project will be charged must be filled in before the
project can be placed into active status by the Facilities Services Department. A
person with signature authority over the account to be charged must also sign
the form in Section III. E-mail approvals of the estimates are also acceptable.
5. After the approved PP-28 has been received, the Facilities Services
Department will review the project, assign a project number, and schedule the
work for completion. Generally, projects are scheduled in the order in which the
approved request for the performance of work is received. Necessary
maintenance and repairs will normally take priority over renovation work.
Academic program services work will receive the highest priority possible. If
there is a special situation in which timing of completion of the work is critical, the
Unit Head should contact the Assistant Director for Engineering Services (117
Facilities Services Building, 974-3425).
6. After the work has been accomplished and the records posted by involved
Divisions within Facilities Services, the PP-28 Form serves as the funds transfer
document which is entered into IRIS. Department Heads who have questions
about these charges should contact the Executive Director (208 Facilities
Services Building, 974-2178).
B. All Knoxville Campus Centrally Funded Projects to be Charged to
Minor Construction and Alterations (E01-7223):
From time to time, the Knoxville Campus Administration will determine that a
particular renovation project is of such importance to the campus that it should be
funded centrally and not by an individual department. In such cases, a PP-28
may be initiated by a department, by Facilities Services, or by the Vice President
for Operations.
C. Project to be charged to University budgetary units other than those
of the Knoxville Campus:
The Institute for Agriculture, Men’s Intercollegiate Athletics, York Veterinary
Teaching Hospital, and Vice Presidential units have different approval processes.
When all the required approvals have been obtained, the PP-28 Forms for all
projects are to be sent directly to the Facilities Services Department. The PP-28
form serves as the funds transfer document in the same manner as for Knoxville
Campus and auxiliary and restricted accounts and one also entered into IRIS.
D. Projects Anticipated to cost $100,000 or more:
Renovation or alteration projects (as well as acquisition of land or buildings and
campus improvements such as those involving roads, walks, utility and lighting
systems, tennis courts, purchase of major equipment for new facilities, etc.)
which cost $100,000 or more must be accounted for as discrete projects in
Unexpended Plant Funds. These accounts are overseen by the Director of
Facilities Planning. Projects anticipated to cost $100,000 or more should be
identified as part of the annual budget process. Appropriate documentation of
the project, including project scope, estimated cost, and funding source will be
required for central approval of the project and establishment of the Unexpended
Plant Fund Account. No funds may be committed or work performed on projects
estimated to cost $100,000 or more until approvals have been obtained, the
appropriate account has been established, and funds have been transferred to
the account.
Roof Replacement: An ongoing program of roof replacement is maintained
through annual provision by the State of Capital Maintenance funding. Roof
replacements funded under this program and administered by the Division of
Facilities Planning. To inquire about whether the roof of a particular facility is
included within the capital maintenance program, contact the Assistant Director
for Maintenance and Engineering (208 Facilities Services Building, 974-2415).
Roof Leaks: It is important to report roof leaks immediately. This should be done
by calling the Facilities Services Work Order Department at 974-2347. If the leak
is serious or endangering equipment, additionally notify Carpentry Services (103
Facilities Services Building, 974-6669).
Satellite Dishes: See the Antennae and Aerials section of this document.
Security Systems: The Central Alarms Office is responsible for planning and
implementation of security systems. Units are charged for the systems and
ongoing monitoring of them. A central receiving station is staffed 24 hours a day,
365 days a year, to allow prompt response to alarms. For information about
security alarm services, contact Central Alarms at 974-1128.
Signs -- Building and Interior: The Sign Services Section of the Building
Services Division is responsible for designing, painting, and maintaining all
exterior building signs and interior signage in accord with campus sign policies.
Interior signs desired by units which are not part of the overall signage program
are provided at the expense of the requesting unit. No exterior signs other than
those furnished by the Facilities Services Department may be placed on any
building or on the grounds of the Main or Agricultural campuses. Requests for
provision of additional internal signs are made by means of the "Special Projects
Work Request Form" (PP-28 Form) discussed above. Needed maintenance of
existing signs should be reported to the Work Order Office (107 Facilities
Services Building, 974-2347). Requests for changes to existing interior or exterior
signs should be discussed with Building Services (205 Facilities Services
Warehouse Building, 974-5107).
Signs - Metal: The Air Conditioning Services Division fabricates standard metal
sign blanks for all University of Tennessee campuses. Need for and placement of
standard metal signs is determined by The Executive Director of the Facilities
Services, in consultation with appropriate officials on the Main and Agricultural
campus. Information and inquiries should be directed to the Executive Director
(208 Facilities Services Building, 974-2178).
Special Projects: The Engineering Services Division is responsible for
coordinating all renovation and remodeling work performed by the Facilities
Services Department. In addition, this Division administers a variety of blanket
contracts for specialty work routinely required for projects. The Facilities Services
undertakes 800 to 900 special projects annually, ranging from simple tasks such
as installing a new receptacle to complex renovations. Projects can involve a
number of user departments and coordination of services from as many as eight
different units within Facilities Services.
The Engineering Services Division is responsible for making sure that the work is
scheduled, that various crews arrive at the site when they are supposed to, in the
right order, and that the work is accomplished in a timely fashion. The Division is
responsible for ensuring that the work is performed within the estimated amount
or for justification of the overrun. This Division is also responsible for keeping the
requesting units apprised of progress being made and any problems
encountered, and for working around any special scheduling problems the
requesting units may have. Requests for service from this Division are made by
means of the "Special Projects Work Request Form" (PP-28 Form) discussed
above under "Renovation and Remodeling".
Steam Plant: The Steam Plant Division of the Facilities Services Department is
responsible for the maintenance and operation of the central steam plant which
serves both the Main and Agricultural campuses. 153 buildings, containing over
7,000,000 square feet of space, are served by the Steam Plant. Steam is used
for heating and domestic hot water in these facilities, as well as to operate
sterilizers, autoclaves, and the like. Eleven miles of steam pipe and return lines
crisscross the Main and Agricultural campuses. The major components of the
Steam Plant include:
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Three Riley stoker fed, coal-fired boilers manufactured by Union Iron
Works rated at 100,000 pounds per hour with 80,000 pounds per hour
recommended as the highest normal operating level. At its maximum
recommended capacity, each boiler would burn approximately 70 tons of
coal per day. On the average, 105 tons of coal are burned each day by the
three boilers combined. One of these three boilers has recently had a
sidewall natural gas burner added so that it now has an alternate fuel
source.
One natural gas fired turbine-generator manufactured by Solar with a
nominal capacity of 5 megawatts.
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One waste heat recovery boiler manufactured by ERI with a nominal
capacity of 120,000 pounds/hour fired by exhaust gas from the turbinegenerator and/or natural gas.
Two natural gas compressors that boost fuel pressure to the turbine to 200
psi.
One roller type coal crusher. This crusher makes it possible to purchase
nut and slag coal for the Steam Plant. The crusher is used to convert nut
and slag (0 to 3 inches in diameter) into stoker coal (1/4 to 1 1/4 inches in
diameter) when necessary.
One conveyor and storage bin system. Coal comes out of the crusher onto
a conveyor and elevator system which loads the coal into 200 ton capacity
bunkers stationed above the boilers.
One 3-cell electrostatic precipitator. This precipitator traps the
approximately one ton of fly ash generated each day, and brings
particulate matter emissions well within the EPA standards. The fly ash is
conveyed to a closed container and transported to a recycling center.
Truck scales. The University receives its coal by truck. The scales,
certified by the State of Tennessee, are used to weigh each truck
delivering coal. The ticket generated by the scales serves as the basis for
payment for the coal. Coal delivered is randomly tested to ensure that it
meets the conditions specified in the contract.
Water testing equipment. Water must be treated before being introduced
into the boilers to prevent the build-up of scale and corrosion. Water is
tested and treated continuously, and the process also allows for the
identification of problems with the steam distribution system.
Emergency generator. The Steam Plant has a 900 horsepower
emergency generator which can power the plant during an electrical
outage. The generator is powered by fuel oil. The 6,000 gallon tank
ensures that the plant could operate for several days in the event of a
severe electrical emergency.
Suggestions: The Facilities Services Department welcomes suggestions for
ways in which services can be provided more efficiently and for additional
services which might be provided. Such suggestions should be made to the
Executive Director of the Facilities Services (208 Facilities Services Building,
974-2178).
Technical Services: The Technical Services operations were integrated into the
Facilities Services Department on July 1, 1996. This division includes the
campus Facilities Database maintenance and updating, maintenance and
updating of building small scales, and computer and network hardware support
for the Administration division.
Telephones: Emergency “Blue Phones” and Pay Telephones: Outdoor
emergency telephones which are connected directly to the E-911 system are
located throughout the campus. The Department of Telephone Services also
arranges for pay telephones in buildings and on the campus. Questions and
inquiries about telephones should be directed to the Director of Telephone
Services (8 Humanities Building, 974-3121). Emergency telephones are
available at the following locations:
*1401 Circle Drive, Rear of Ayres Hall, west end
*1418 Circle Drive, Buehler/Dabney Hall
*1508 Middle Drive, Perkins Hall, east side
*1025 Estabrook Road, Dougherty Engineering, east side
*1107 Cumberland Avenue, Cumberland Child Care
*1400 Cumberland Avenue, In front of Hoskins Library
*1414 Cumberland Avenue, Walters Life Sciences, corridor B
*1414 Cumberland Avenue, Walters Life Sciences, front entrance
*1517 Cumberland Avenue, Panhellenic Building
*1616 Cumberland Avenue, In front of Henson Hall
*703 James Agee Street, Law College, east end
*1206 White Avenue, Child Development Laboratory
*1407 White Avenue, Hoskins Library, rear entrance
*1532 White Avenue, Law College, rear entrance
*1621 White Avenue, Parking Garage G12, all five (5) levels
*1635 White Avenue, Clement Hall, rear
*315 16th Street, Laurel Parking Garage, lower and middle levels
*1501 Laurel Avenue, Lot C-16
*1604 Laurel Avenue, Lot C-10
*1611 Laurel Avenue, Laurel Apartments, Computer Lab
*720 13th Street, Jesse Harris Building, breezeway
*901 Phillip Fulmer Way, University Center, upper level
*903 Phillip Fulmer Way, University Center, ATM center
*1002 Phillip Fulmer Way, Alumni Memorial Building, rear
*1211 Phillip Fulmer Way, Hearing and Speech, rear
*1500 Phillip Fulmer Way, G-10 Parking Garage, Levels 1 through 5
*1408 South Stadium Drive, Berry Hall
*1303 Circle Park Drive, Campus Information Booth
*1615 Peyton Manning Pass, Claxton Education, rear
*1402 Lake Loudon Boulevard, McClung Museum
*1530 Lake Loudon Boulevard, Andy Holt Tower Parking Garage, P1 level
*1530 Lake Loudon Boulevard, Andy Holt Tower Parking Garage, P2 level
*1619 Lake Loudon Boulevard, UT Steam Plant, parking lot
*1102 Volunteer Boulevard, SE corner of Volunteer and Andy Holt Avenue
*1701 Volunteer Boulevard, Between Humanities and Art & Architecture
*1801 Volunteer Boulevard, Tom Black Track, Northwest Corner
*2410 Volunteer Boulevard, G-7 Parking Garage, Level 1
*1300 Pat Head Summit Drive, Stokely Athletics Center, front
*1624 Melrose Avenue, Behind Melrose Hall
*1625 Melrose Avenue, North Side of International House, Lot S12
*1629 Melrose Avenue, Lot S12, across from Hess Hall
*901 Francis Street, Presidential Court at Francis and Melrose Avenue
*1711 Andy Holt Avenue, McClung Plaza, north of plaza area
*1802 Andy Holt Avenue, Corner of Andy Holt and Melrose Avenue
*1912 Andy Holt Avenue, In front of HPER
*2003 Andy Holt Avenue, Parking Garage G7
*2104 Andy Holt Avenue, Behind Student Aquatic Center
*2125 Andy Holt Avenue, Tennis Center, rear
*865 20th Street, Apartment Residence Hall, east side
*1912 Caledonia Avenue, Reese Hall, rear
*2270 Caledonia Avenue, Lot N-2, south side
*1824 Terrace Avenue, Lot N-8
*1836 Terrace Avenue, Lot N-6
*1810 Lake Avenue, Lot N-6
*2102 Lake Avenue, Lot N-10
*101 South Concord Street, Intramural Field
*3500 Sutherland Avenue, Lot Section C
*3500 Sutherland Avenue, Sutherland Apt. A-103, Computer Lab
*3700 Sutherland Avenue, Golf Range Apt. J-3, Computer Lab
*3700 Sutherland Avenue, Golf Range Apartments, beside pool
*2503 EJ Chapman Drive, Ag Engineering Building
*2520 Center Drive, Veterinary Hospital Library, front entrance
*2503 River Drive, Brehm Animal Science, front entrance
*2642 Morgan Circle, Crops Genetics Laboratory
*2324 Kingston Pike, Rugby Field (Fulton Bottoms)
*2521 Kingston Pike, Kingston Apartments, Parking Garage
*2521 Kingston Pike, Kingston Apartments, Swimming Pool
*2521 Kingston Pike, Kingston Apartments, Computer Lab
*Taliwa Court, Taliwa Court Apartment 103-D, Computer Lab
*301 Woodlawn Pike, Woodlawn Apartment E-8, Computer Lab
Telephones: Emergency Elevator: Emergency telephones which provide for
hands free operation and visual signal have been installed in all campus
elevators. They are monitored on a 24 hour basis by Central Alarms.
Transfer and Hauling Services: The Grounds Maintenance Division provides
transfer and hauling services for the Main and Agricultural campuses. These
services include:
•
•
•
•
set up for registrations, Commencement, SGA elections, classrooms, and
special events.
pick up and delivery services.
rearrangement and moving of office furniture and equipment.
arrangements with professional moving companies for moving of items.
The requesting user is generally charged for the services of the transfer and
hauling unit. To obtain service, contact the Grounds Maintenance Division (206
Facilities Services Warehouse Building, 974-3486).
Vacuum Systems: The Air Conditioning Services Division is responsible for
central vacuum systems (and some portable systems, upon request). Inquiries
and requests for service should be directed to Air Conditioning Services (207
Facilities Services Warehouse Building, 974-3478).
Ventilation Systems: The Air Conditioning Services Division is responsible for
the proper operation of building ventilation systems which provide outside air
makeup and proper exhaust of contaminants. Inquiries and requests for service
should be directed to Air Conditioning Services (207 Facilities Services
Warehouse Building, 974-3478).
Waste Disposal: The collection and disposal of non-hazardous solid wastes is
provided by an outside contractor under a contract administered by the Grounds
Maintenance Division. In the event of problems with the contractor's service or
special needs, contact the Grounds Maintenance Division (206 Facilities
Services Warehouse Building, 974-3486).
Water Fountains: The Plumbing Services Division is responsible for the
maintenance of water fountains. All water fountains are tested regularly. No
water fountains in University buildings are of the type(s) which have been found
to leach heavy metals into the drinking water. Requests for repair or service
should be called to the Work Order Office, 974-2347.
Inquiries should be directed to Plumbing Services (Facilities Services Utilities
Maintenance Building, 974-3401).
Welding: The Air Conditioning Services Division provides general maintenance
welding services for such diverse items as handrails, chairs, carts, and file
cabinets. The Division has the capacity to perform gas, electric, and portable
welding with mild steel and galvanized sheet metal. Some stainless arc welding
is also performed. There is a charge for repair of equipment which belongs to a
unit. For information on welding services, contact Air Conditioning Services (207
Facilities Services Warehouse Building, 974-3478).
Work Orders: The Administrative Services Division is responsible for receiving
requests for maintenance and repair work, preparing work orders, and issuing
those work orders to the appropriate shop or unit within the Facilities Services
department. Data from the work orders are computerized to provide information
on maintenance costs for each building. Data are also used to generate transfer
vouchers, when the work is performed at the expense of the requesting unit.
More than 15,000 work orders are issued annually. To request that a work order
be issued, contact the Work Order Office at 974-2347. To discuss priorities or
problems with the work order system, contact the Assistant Director for
Administrative Services (107 Facilities Services Building, 974-2391).
The University of Tennessee
FACILITIES SERVICES DEPARTMENT
SPECIAL PROJECTS
WORK REQUEST
Date:
Location
Building No
Building Name
Room
I. We request the following
work:
Contact Person
Phone Number
You may attach sketches, drawings, detail
requirements, or written justification of the work to be
accomplished.
Department
Department Head
Approved - Dean or Director
(If estimate is required, estimate will be indicated here & returned for dept
approval)
II. This section for Facilities Services Use Only
Estimated Cost
Estimate No.
By:
(Facilities Services Executive Director)
(Date)
III. We approve the above work be accomplished.
Approved:
(Dean or Director)
(Date)
(Date)
TYPE
PLEASE INDICATE BELOW THE ACCOUNT TO BE CHARGED FOR THE WORK REQUESTED…..
UPON COMPLETION OF THIS PROJECT, FUNDS WILL BE TRANSFERRED FROM YOUR ACCOUNT
COST CENTER OR
WBS ELEMENT
NAME
TRANSACTION DESCRIPTION
COST CENTER OR
WBS ELEMENT
NUMBER
G/L ACCOUNT
D
D
C
IV. This space for Facilities Services Use Only
APPROVED
DATE
PROJECT NO
(FacilitiesServicesExecutiveD irector)
DATE COMPLETED
Form PP28 / Rev
7/01
TOTAL
AMOUNT