Why buy a Replacement Guarantee - is my new appliance likely to breakdown?
Even the most reliable products and brands can develop faults, which is why every major electrical retailer usually offers a 12-month guarantee. The Replacement
Guarantee also includes accidental damage as we know how easy it can be to drop something. If you accidentally damage it and it stops working, we could replace it with one of the same or similar specification. The replacement may be a refurbished product.
Will I be covered under home contents insurance or extended warranty?
Please check your household insurance policy carefully to see what you’re covered for.
Typically your household insurance won’t cover you for mechanical and electrical breakdown, and may not cover you for accidental damage. You may also be covered if you hold any extended warranty programmes such as a premium bank account so please check these too.
For these types of cover you may also need to pay an excess charge and your premiums may increase as a result of claims. With our cover, mechanical / electrical breakdown and accidental damage will be covered as standard with no excess to pay.
Won’t my product come with a manufacturer’s guarantee?
Most manufacturers offer a 12-month guarantee against any mechanical or electrical breakdown but may not cover your product if you accidentally damage it. With our
Replacement Guarantee you’ll be covered for up to 4 years after the manufacturer’s guarantee dependent on the length of cover applicable. If your product doesn’t work as a result of being accidentally damaged, we’ll replace it.
Can I only buy a Replacement Guarantee for products I’ve bought from you?
Yes - you can’t buy them for products bought elsewhere.
Isn't the Replacement Guarantee expensive?
The cost of a Replacement Guarantee is small compared to the amount you may have to pay to repair or replace your product.
Can I claim on my Replacement Guarantee even if the same product specification is no longer available?
Yes, if we can’t replace it, we’ll provide a claim settlement.

Is there an excess to pay on my Replacement Guarantee?
No, there isn’t. If your product stops working during the term of your Replacement
Guarantee, we could give you a replacement at no additional cost to yourself.
I bought a Replacement Guarantee and have decided I no longer want it. Can I have my money back?
If you cancel the Replacement Guarantee in the first 45 days, you’ll get a full refund providing that you haven’t made a successful claim. If you cancel after 45 days or have made a successful claim you’ll receive a pro rata refund.
Will my Replacement Guarantee end if I make a claim?
Yes - if your item is replaced then the cover will end. How do I make a claim?
The claims process is very straightforward. Simply call us on 0844 822 4676 and we’ll arrange for a replacement of the same or similar specification to be delivered to you.
If my product breaks down do I have rights under the Sale of Goods Act?
You’re protected under the Sale of Goods Act 1979 and under the Supply of Goods to
Consumers Regulations 2002. If the appliance is not of satisfactory quality or fit for purpose, you have the right to claim for repair or replacement for up to 6 years.
However, after the firs t 6 months, you’ll need to prove that the appliance was faulty when it was sold. For more information you could contact your local trading standards department or Citizens Advice Bureau.
Can Replacement Guarantees be bought elsewhere?
You can arrange to buy a warranty or service plan from insurers, utility companies, credit card companies, manufacturers, some other retailers and specialist online providers, but they may not provide the same level of support or service as us.
Replacement Guarantee is arranged by Shop Direct Home Shopping Limited. Registered Number 4663281.
Registered Office: First Floor, Skyways House, Speke Road, Speke, Liverpool, L70 1AB. The Insurer is London
General Insurance Company Limited (LGI). Registered Number: 1865673. Registered Office: Integra House,
Floor 2, Vicarage Road, Egham, Surrey TW20 9JZ. LGI is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 202689).