Regular Employment What does it mean? Regular Employment means that all workers are provided with a legally recognised employment relationship and that every effort is made to ensure that employment is continuous. Workers without employment agreements with their employer or who are provided only with short-term contracts often do not receive the wages and benefits given to permanent, full time workers. Also, workers in temporary/casual working arrangements are vulnerable to abuse because they may not be legally entitled to the same pay, benefits and rights as other workers. Providing regular employment means that the company will not hire workers on a temporary basis in order to avoid paying the same wages and benefits as permanent workers. Benefits Why should you do it? Respecting your workers’ rights to regular employment will help you stay within the law, avoid penalties and meet your customers’ requirements. Formal employment agreements (contracts) that spell out the terms and conditions of the work help workers to understand their situation. There can also be business benefits, such as: a) Decreased worker turnover The purpose of this section is to help you identify the risks in your current business processes that could result in hiring workers into temporary or informal employment, and to help you put in place controls to ensure regular employment. b) Improved worker satisfaction, morale and productivity c) Enhanced company reputation d) Decreased costs for recruitment and hiring 1 Requirements What do you need to do? Achieving and Maintaining Standards ETI Base Code Provision 8 states that regular employment is provided. This means: How do you do it? You can best meet standards by using a systems approach. In other words, you add controls to the processes you already use to run your business (like discipline and termination.) And you make sure your policies and procedures are designed to prevent common problems, such as: 8.1 To every extent possible, work performed must be on the basis of a recognised employment relationship established through national law and practice. Absence of employment agreements. 8.2 Obligations to employees under labour or social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of labour-only contracting, sub- contracting, or home-working arrangements, or through apprenticeship schemes where there is no real intent to impart skills or provide regular employment, nor shall any such obligations be avoided through the excessive use of fixed-term contracts of employment. Copies of terms and conditions not provided to workers. Workers required to sign blank papers and resignation letters. Probation periods exceed legal limits. Relevant ILO Conventions There are no Conventions that deal solely with Regular Employment. However, Conventions relevant to the topic include the following: C95: Company imposes additional contract terms after contract is signed. Agency workers do not receive full legal and social Protection of Wages Convention, 1949 security benefits. C158: Termination of Employment Convention, 1982 Workers fired and rehired to avoid paying C175: Part-time Work Convention, 1994 Workers are consistently employed on temporary permanent worker wages and benefits. C177: Homework Convention, 1996 contracts. C181: Private Employment Agencies Convention, 1997 Importantly you should also periodically monitor your processes and controls to make sure they are working. Other international standards and guidelines state: Adequate safeguards should be provided against recourse to contracts of employment for a specified period of time, the aim of which is to avoid the protection resulting from the Termination of Employment Convention, 1982 (ILO Recommendation R166). 2 Maintaining all records (such as copies of employment agreements) relating to regular employment. Policies (rules) The terms and conditions of employment should be clearly established in writing and understood by the worker at the time of hire. Your recruitment, selection, hiring, termination and other human resources procedures should: Your company policies should include the following: Commitment to provide all workers with formal employment agreements that clearly state the terms and conditions of employment. Include ways to track and understand laws and Statement that the company will not use regulations on regular employment. consecutive short term contracts in place of permanent employment. Ensure all workers are provided with an Commitment to provide trainees with the wages employment agreement at the time of hiring that contains the following information: and benefits of permanent workers after a fixed time period. Nature and type of worker arrangement (such as probationary, apprentice/trainee, regular/permanent, contract worker) Statement that temporary workers will be provided with the same wages, benefits and other terms and conditions of employment as permanent workers after six months employment. Terms and duration of the contract under the specified employment arrangement that meet local labour law Commitment that apprenticeships will be of Specific job functions limited duration and only be used to provide workers with the practical skills needed for their course of study or to prepare them for regular employment. Duration of contract Regular and overtime work hours and wages Benefits Procedures Pay cycle (practices) Resignation and termination conditions Management should assign a responsible person (or department) to make sure these policies are carried out through the following practices: Best Practice Communicating your policies to all managers, Job performance criteria to move from trainee to permanent status, including the maximum duration of time in trainee status, are clearly defined in writing and communicated to all workers supervisors and workers. Meeting regularly with all managers and supervisors to ensure that workers’ rights and benefits related to regular employment are respected at all times. Monitoring and reporting all complaints and corresponding management actions or responses. 3 The employment agreement or contract is signed Communication and Training by the worker and the manager responsible for hiring workers. You can use the following methods to make sure your employees are aware of policies and procedures: The contents of the agreement are clearly explained to the worker before he/she signs the document. Provide training programmes for new managers and supervisors on the company’s policy and procedures on terms and conditions of employment relationships/contracts. The agreement is written in a language that workers understand. Workers are provided with their own copy of the Require all newly hired workers to attend training where all policies, including the company’s policies on regular employment are explained. agreement. Employment agreement for a worker hired in Require the staff in charge of hiring to explain the probationary status contains clear description of the duration of probation and the performance requirements to achieve permanent status. employment agreement to all newly hired workers (this should be done before workers are asked to sign the employment agreement). Employment agreements for apprentices clearly Provide each worker with a copy of an employee state the terms and conditions of the position, the maximum length of the apprenticeship and the relationship to the worker’s course of study. handbook. Display provisions in the company’s policy that relate to employment relationships in a language that workers understand. Best Practice Display laws that apply to regular employment (for Apprentices example, wages, benefits, social insurance and legally required deductions) in the language(s) that the workers understand. All apprentices receive regular wages and benefits. Apprentices are provided with regular performance reviews and ongoing training to help them ‘graduate’ to regular employment. Apprentices have a clear understanding of when and how they will become permanent workers. 4 Documentation and Records Verify that transfers of trainee or apprentice Meeting standards requires proper documentation. You will need to keep on file on company premises: workers within the facility do not violate company policies for scope, term and duration of trainee and apprenticeship assignments. All employment agreements. Review employment agreements/contracts Agreements with technical schools, colleges, regularly and update them as needed to make sure that contents meet international standards and local labour law. labour brokers, or recruitment agencies. Current copies of local legal requirements relating to employment agreements, apprenticeship programs, and other aspects of regular employment. Establish and monitor key performance indicators for business processes so that you can measure their effectiveness on a continuous basis. For example: ‘number of workers on trainee status for more than 90 days’ or ‘percentage of new workers who understand the terms of their employment agreement.’ Best Practice If workers cannot read, the terms and conditions of employment agreements are explained to them in their native language at the time of hire. Regularly review and revise policies and procedures to keep them relevant and up-todate. All complaints about how the company’s policies Best Practice on employment relationships and regular employment are working should be properly documented and filed. Periodically review a random sample of personnel files for workers hired in the past month to verify that all have received written employment agreements. Monitoring You will need to check if your discipline and grievance policies are being followed and that controls intended to make sure the company is meeting code and legal requirements are effective. Tips: 1. Monitor trends and statistics to identify actual and potential problems, including: Regularly review worker feedback related to the administration of the company’s regular employment policies. 5 Common Questions 2. Investigate the problem and analyse why it occurred. Where data indicates the existence of non-conformities with your company’s regular employment policies and customer code(s) of conduct, the company should investigate these conditions to determine their causes and what can be done to address them. Why do companies need to take care when establishing apprenticeship programs? Apprenticeship programs are only appropriate to provide student workers with skills related to their course of study or to teach workers the skills needed to advance to permanent employment. Unfortunately, apprenticeship programs are often abused. Faced with a shortage of workers or as a way to avoid paying legally required wages and benefits for permanent employees, companies create so-called “apprentice programs.” Instead of learning technical skills, vocational school students are simply used as a form of inexpensive labour to perform routine production tasks and trainees are kept as apprentices indefinitely instead of advancing to permanent status. 3. Work with other departments to identify reasonable solutions. Take care to develop solutions so that the problem does not recur and the solution itself does not create other problems. For example: Human Resources should regularly work with staff directly in charge of each policy to address problem areas and identify best practices. Production planning and sales need to closely coordinate with Human Resources to develop accurate staffing plans in order to minimise the use of temporary workers. Monitoring employment relationship issues for vocational school apprentices should be handled with sensitivity as student apprentices tend to be less vocal because of their poor bargaining position. Analyse on a regular basis issues and suggestions from worker meetings and use the results in adjusting company policies and procedures. Common SMETA Audit Non-compliances Written criteria and procedures are required for any apprenticeship program to ensure they serve a legitimate purpose and meet legal requirements, rather than being a way to avoid payment of wages and benefits. Lack of clear, understandable written terms and conditions of employment Missing or incomplete worker contracts Lack of employment records kept by management Workers not provided with a written contract of employment Contract misrepresents employment relationship and entitlements No communication to subcontractors of standards on regular employment Sex providedes a document with suggested possible corrective actions following a SMETA audit. This is available to Sedex members only in the Sedex Members Resources section: Sedex Corrective Action Guidance 6 “The training also helped us start a new system of HR meetings every 6 months with workers: to review their performance, to find out how they are doing, to offer them skill training, to communicate with them about their employment, health and safety training. The workers love the new system.” Isn’t the use of short term contracts an acceptable way of meeting rapidly fluctuating production volumes? No. Consecutive fixed-term contracts typically prevent workers from receiving the wages, benefits and other terms of employment afforded permanent workers. Workers on short-term contracts are also more vulnerable to termination without cause and other abuses. Aman Knitting had good contracts already but the training has helped give more information and communicate better employees’ rights, entitlements, responsibilities, terms and conditions of employment, disciplinary and grievance procedures to the workers. The best way to address variations in production levels is for production to work closely with Human Resources and other departments to develop realistic staffing and production plans. Peak seasons may also be managed without resorting to fixed term contracting by addressing capacity issues through better production process design and automation. “We have always had a 21 days’ notice period policy but our workers didn’t follow it. Because the training has taught us to better communicate, our workers who wish to leave now follow this procedure.” “The training has implemented better systems for workers to take leave and increased the attendance bonus from 300 to 500 taka per week, which has been very effective at reducing absenteeism. When we started we had a worker turnover of 8%, which has decreased to 3%.” Case Study “Invest in Human Resources” Good Human Resources management is crucial to providing stable, regular employment which is important to all businesses. Workers should be informed of their rights, benefits and conditions of employment before they are employed and given appropriate contracts. The scheme has allowed the business benefits of providing better and more stable jobs to be shown as well as demonstrating how the investment in tools and systems for long-term has benefitted workers through HR and productivity changes. Aman Knitting Ltd. part of the Unifill Group, are a ready-made garment manufacturer based in Bangladesh. Suppliers include; Tesco, Mothercare and Sainsbury’s. To find out more about Aman Knitting, email info@amanknitting.com Aman Knitting Ltd. has recently piloted the Benefits for Business and Workers Model which encourages factories to take part in training and measures changes at a factory productivity level. Managers were trained over 2-3 day courses and then rolled out this training to their workers. The programme has built management skills and systems in human resources, production and quality. Sedex is always looking for new case studies. If you have a best practice example case study that you would like to be featured then please send it to alex.thomas@sedexglobal.com “A problem in Bangladesh is we don’t know how to improve middle management and lack training. The programme taught us better ways to recruit people and how to retain them,” says Saif Bhuiyan, Operations Director at Aman Knitting. The training has strengthened their 3-month probationary period, by matching new workers with stronger members of staff in a ‘buddy’ system to support and teach them. It has been so effective they have rolled this out to existing workers. 7 Resources and Guidance The following organisations, web sites and documents provide additional information on freedom of association and collective bargaining: Sedex Members Ethical Trade Audit (SMETA) Best Practice Guidance: http://www.sedexglobal.com/wp-content/uploads/2011/09/SMETA-Best-Practice-Guidanceupdated-2011.pdf SMETA Corrective Action Guidance: https://www.sedex.org.uk/sedex/go.asp?wsfedsession=0 International Labour Organization: http://www.ilo.org/global/topics/employmentsecurity/lang--en/index.htm ILO Helpdesk – Employment Security: http://www.ilo.org/empent/areas/businesshelpdesk/WCMS_DOC_ENT_HLP_SOE_EN/lang--en/index.htm Ethical Trading Initiative (ETI): http://www.eti.org ETI Base Code: http://www.ethicaltrade.org/resources/key-eti-resources/eti-base-code UN Global Compact “The Labour Principles - A Guide for Business:” http://www.unglobalcompact.org/docs/issues_doc/labour/the_labour_principles_a_guide_for_ business.pdf United Nations Universal Declaration on Human Rights (Article 23): http://www.un.org/en/documents/udhr/ International Covenant on Economic, Social and Cultural Rights (Article 7): http://www2.ohchr.org/english/law/cescr.htm Signposts to Training ILO: http://www.itcilo.org/en/training-offer Key Terms Apprenticeship: A program that allows students of vocational schools and other educational institutions to gain practical work experience in their course of study. A way for young workers to be paid while learning a specific technical skill or trade. Employment Agreement/Contract: A legal document between a worker and employer that defines the terms, conditions and duration of the job. Probation: An introductory period of employment that allows the company and the worker determine if the worker is suited for the job. Short Term Contract: An employment agreement that is valid for a short period of time, typically less than the amount of time in which a worker would legally be considered a permanent worker. Consecutive short term contracts are used to avoid paying the wages and benefits due permanent workers. The information contained in this document is provided by Verité and while every effort has been made to make the information complete and accurate and up to date, Sedex makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information contained therein. Any reliance you place on such information is therefore strictly at your own risk. In no event is Sedex liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss profits arising out of, or in connection with, the use of this document. 8