VACANCY
LOCATION
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London Gatwick Airport – Internal Vacancy
POSITION
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Airline Representative
REPORTING TO
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Airline Service Manager
HOURS OF WORK
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As required for proper performance of duties, based on 4on 2 off, 8hrs a day
PAY RATE
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TBC
CLOSING DATE
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28th January 2016
KEY TASK AREAS / RESPONSIBILITIES
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Maintaining a high level of customer service delivery by all product related personnel.
To ensure an efficient and safe pre-flight, turnaround and post-flight operation
Collate and communicate turnaround information to include the PNL, APLM, UMNR, INAD’s PRM and AVIH’s aswell as
inbound messages i.e... MVT, LDM, AVIH, INAD’s, PRM’s and CPM/UCM, type of ULD’s used including their positions
within the hold.
Communicate CBSA/CBP Messages to Local Management, Security, Airline HQ & Corporate Security
Communicate Daily Duties message to local suppliers and Airline contacts
Cross check lists provided by PSS such as Pre assigned seating and seat map to ensure the information from the
PNL/ADL matches with check in system and any discrepancies are addressed prior to the opening of check in.
Ensure prior to the check in opening that the correct signage is displayed, the correct check in agent count is present, the
floor barriers are set up and overall general inspection of area complies with airline standard.
Maximize operational performance, adjusting to changes and proactively solving problems, including but not limited to, on
time performance, customer service complaints and check in / gate baggage service operation.
Ensure the Ramp Safety Procedures are followed such as wing tip, engine cone positioning and chocks correctly
positioned.
Ensure the aircraft grooming team is the required staff level, Lost property is handed to the dispatcher, and liaison with the
engineer team to ensure aircraft is serviceable, that the special services headrests are positioned correctly and the
passenger list is handed to the Flight Director, the Security Check is completed before boarding commences.
Perform and Co Ordinate all tasks related to the flight turnaround
Ensure all Post departure reports are completed to include any follow up actions as requested
Perform any administrative tasks in relation to service providers, payment reporting, and all archive records are kept up to
date and in order for operational and audit purposes
Perform duties as according to the operational requirement or need.
Perform delay management tasks such as communicating with airline customers, airline HQ, Local Management and
service providers.
PERSON SPECIFICATION
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Minimum of 5 years airline operations and customer service experience
Must enjoy Interacting with the general public.
Possesses excellent interpersonal and verbal communication skills.
Must be self-motivated and attention to detail, with a positive/cooperative “can do” attitude aswell as able to function
effectively as a team member.
Proven ability to work under pressure within an airport / airline dynamic work environment
Proven leadership ability
Ability to perform within a fast paced aviation environment while maintaining a professional and effective approach to highstress situations while delivering excellent customer service
Good Organisational Skills
Proficient in use of Excel, Word, Office
Demonstrated office management skills
Must have the understanding and Flexibility according to the operations need
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ICTS (UK) Limited
South Block, Entrance D, Tavistock House,
Tavistock Square, London, WC1H 9LG
Tel: +44 (0) 20 7874 7576
eMail: info@icts.co.uk Web: www.icts.co.uk
We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we
expect our employees to do so as well. We take firm action where any concerns are raised both internally and by our
clients, customers and members of the public.
All applicants must have correct documentation enabling them to work here and also have a permanent NI number.
Internal candidates will be expected to show a good attendance/timekeeping record and also a good performance in their
previous role(s).
This position may be subject to Client/Board approval.
All Positions are subject to a probationary period of 6 months.
Please Note: The probationary period can be extended should the candidate’s performance not meet the required standard.
Interested parties should send their CV with a covering letter to Kate Mailer,HR Manager, kate_uk@icts.co.uk ICTS (UK)
Ltd, South Block, Tavistock House, Tavistock Square, London, WC1H 9LG
ICTS IS AN EQUAL OPPORTUNITIES EMPLOYER
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ICTS (UK) Limited
South Block, Entrance D, Tavistock House,
Tavistock Square, London, WC1H 9LG
Tel: +44 (0) 20 7874 7576
eMail: info@icts.co.uk Web: www.icts.co.uk