Financial Services Guide
Issued March 2015 (Version 3.1)
Financial Services legislation requires that anyone providing advice be licensed. I have chosen to become licensed through SMSF
Advice. They provide licensing and support services to SMSF specialists such as myself. SMSF Advice is part of the AMP Group and
has approved the distribution of this FSG.
Details of my licence holder
SMSF Advice Limited │ABN 11 074 225 353
Australian Financial Services Licensee 234664
Level 22, 33 Alfred Street, Sydney, NSW 2000
www.smsfadvicelimited.com.au
Important
It is important that you take the time to read this Financial Services Guide (FSG) because it contains important information to help
you decide whether to use our services. It contains information about:
•
The initial and ongoing advice we provide;
•
Our service offer and advice fees;
•
Who to contact if you have a complaint.
If you need any clarification about this guide, please don’t hesitate to contact us.
About Us
Denham Financial Services Pty Ltd │ABN 89 516 876 587
Phone:
0738015507
Fax:
Denham Financial Services Pty Ltd (444753) is authorised to
provide financial services on behalf of SMSF Advice Limited
(SMSF Advice)
Email:
mara@denhamassociates.com.au
0738015508
Lvl 1, Suite 8 The Groves 3990 Pacific Highway Loganholme Qld
4129
I am Mara Denham (ASIC number 432579), an authorised representative of SMSF Advice.
Education and Qualifications
Experience
Memberships
FIPA, Dip FS (FP), SSA
Over 20 years experience in Public
Practice with the last 15 years operating
my own practice. I have worked with the
SMSF sector for over 10 years and have
chosen to specialise in the SMSF sector.
IPA, NTAA, SMSF Association
Advice
I can provide you with strategic advice as well as arrange the types of financial products listed below.
Self managed super funds
Other financial planning strategies and products
SMSF Advice Limited is a member of the AMP Group. SMSF Advice has approved the distribution of this FSG. www.amp.com.au
Financial Services Guide | Page 1
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Establishing a self managed super fund
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Superannuation consolidation and rollovers
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Winding up a self managed super fund
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Transitioning to retirement
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General advice comparing self managed super funds with
other super structures
•
Retirement income streams
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Personal and business insurance needs analysis and
ownership issues
•
Estate planning considerations
•
Basic deposit products and cash management trusts
Approved product list
To implement our advice, we will only recommend quality products and services that are suitable for you. SMSF Advice maintains a
broad approved products and services list that has been researched by a number of external research houses as well as our in-house
research team. The approved list includes products issued by AMP companies. A diversified selection of approved fund managers is
accessible through investment products on the list. However, my scope of authority restricts the products I can recommend to basic
deposit products and cash management trusts.
SMSF Advice periodically reviews the products on the approved list to ensure that they remain competitive with similar products which
address similar client needs and objectives.
I may recommend products, platforms and portfolio administration services (PAS) promoted or issued by AMP companies if appropriate
to your needs. Recommending these products may entitle me to receive additional benefits as disclosed in the other benefits section of
this FSG.
Generally, we recommend products and portfolio administration services (PAS) which are on the approved list provided they are
appropriate to your needs. However, we may, subject to SMSF Advice’s approval, recommend other products and PASs where it is
appropriate for you. Recommending products and PASs may entitle us and SMSF Advice to receive additional benefits as disclosed in
the other benefits section of this FSG.
A copy of the approved list of products and services can be supplied to you upon request.
Please refer to your adviser’s profile for a list of strategies and products they can recommend.
Transaction services
If you do not require advice from me, but you would like me to help you complete a particular transaction for the products I am able to
recommend, I can also arrange for you to apply for the kinds of products referred to above in my capacity as an authorised
representative of SMSF Advice. In these cases I can take your instructions and arrange for the transaction to be completed without
providing you with personal advice.
It is important to understand that in these circumstances I will generally ask you to confirm your instructions in writing and to sign a
letter that acknowledges you have declined my offer of advice as well as understand the risks of a transaction service. You will be
provided with a copy of the letter for your own records.
You can also contact me directly with any instructions relating to your existing financial products. I will accept instructions from my
existing clients via telephone, mail or email.
Documents you may receive
When we provide you with advice, you will receive a number of documents.
•
Initial or additional advice: This will be generally provided to you in a financial plan, known as a Statement of Advice (SOA).
The financial plan contains a summary of your goals and our advice to help you achieve them.
•
Ongoing advice: We will keep a record of any further advice we provide you. You may request a copy by contacting our office.
If I recommend or arrange a financial product for you, I will make available a product disclosure statement (PDS) or investor directed
portfolio service (IDPS) guide where relevant. These documents contain the key features of the recommended product, such as its
benefits and risks, as well as the costs you will pay the product provider to professionally manage your investments of insurance.
You should read any warnings contained in your financial plan, the PDS of IDPS guide carefully before making any decision relating to
a financial strategy or product.
SMSF Advice Limited is a member of the AMP Group. SMSF Advice has approved the distribution of this FSG. www.amp.com.au
Financial Services Guide | Page 2
Advice fees
We charge for our advice by way of a fee for advice. The precise fee will be discussed when we agree on the range of services to be
provided. In all instances, advice fees will be disclosed in a written service agreement and in the financial plan (where it is required to
be provided) inclusive of GST.
•
Initial or additional advice fee: This covers the cost of researching and preparing your financial plan.
•
Ongoing advice: The ongoing advice fee covers the cost to review the strategies and the products recommended in your SOA.
Ongoing advice fees may increase each year in line with the Consumer Price Index (CPI) or by a fixed amount or fixed percentage
each year.
You can choose to pay for the advice by one or more of the methods listed below:
•
Bpay, direct debit (credit card or savings), cheque
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A once off deduction from your investment for initial advice, or regular deductions ($ or %) for ongoing advice.
Distribution
All fees and commissions are payable to SMSF Advice Limited who will then distribute it to Denham Financial Services Pty Ltd.
Mara Denham has equity in Denham Financial Services Pty Ltd and may receive capital and profit related benefits.
Other benefits
We may be offered or receive non-monetary benefits, in the form of entertainment or sponsorship from some product providers at no
extra cost to you. Both SMSF Advice and Mara Denham maintain a register to record the non-monetary benefits received. A copy of
this register will be made available within one month of a request.
•
Business loans: We are eligible to receive finance for approved business costs at subsidised rates through AMP Bank.
Relationships and associates
I can provide advice on basic deposit products and cash management trusts from a range of financial product providers, some of which
are part of the AMP Group and as such are affiliated with SMSF Advice. In addition, I might recommend that you utilise the
administration, reporting and compliance services of Multiport Pty Ltd for your Self Managed Super Fund.
Product Issuer
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The National Mutual Life Association of Australasia Ltd
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National Mutual Funds Management Limited
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NMMT Ltd
Product brands used by issuer
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AMP
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Summit
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Generations
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AXcess
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Summit
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Generations
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N.M. Superannuation Pty Limited
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North
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Multiport Pty Ltd
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Multiport
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ipac asset management limited
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iAccess
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AMP Bank Limited
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AMP Capital Funds Management Limited
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AMP Capital Investors Limited
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AMP
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AMP Superannuation Limited
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AMP Life Limited
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The Cavendish Group
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Cavendish
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Australian Securities Administration Limited (ASAL) and
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Ascend Self Managed Super
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Super IQ Pty Ltd (49% interest held by AMP Group)
If we recommend a product issued by the AMP Group, they will benefit from our recommendation by receiving product, administration
and investment fees, as well as fees paid by fund managers to distribute their product. These fees are all disclosed in the relevant PDS.
SMSF Advice Limited is a member of the AMP Group. SMSF Advice has approved the distribution of this FSG. www.amp.com.au
Financial Services Guide | Page 3
Authorised representatives and staff at Denham Financial Services hold shares in AMP Limited, the ultimate holding company of the
AMP Group which is listed on the Australian Securities Exchange, whose share price may be favourably affected by the sale of
products issued by the AMP Group.
Accounting affiliations
In addition to providing the financial planning services listed in this FSG, I also provide you with accounting and SMSF administration
services in my role as an accountant with Denham & Associates Pty Ltd. Services include but are not limited to: business structure
advice, cost and pricing analysis, financial reporting and personal and corporate tax planning and lodgements.
It is important to understand SMSF Advice is not affiliated with Denham & Associates Pty Ltd and therefore is not responsible for advice
you receive from representatives of Denham & Associates Pty Ltd including myself in my capacity as an accountant.
I control a percentage of the equity interests in the business providing the services listed above. As a result, I will benefit from fees,
dividends or income received from the business’s profits that may result from any payments or other benefits received in respect of the
services provided to you.
Other activities
In addition to providing the financial planning services listed in this FSG, I have a relationship with Denham & Associates Pty Ltd which
provides accounting and SMSF administration services. SMSF Advice has no involvement in these activities and is not responsible for
any services, advice or products provided by this business.
I control a percentage of the equity interests in the business providing the services listed above. As a result, I will benefit from fees,
dividends or income received from the business’s profits that may result from any payments or other benefits received in respect of the
services provided to you.
Privacy
Your privacy is important to us. To learn more about our collection and handling of your personal information and for details on how to
access our Privacy Policy please refer to the Appendix to this FSG.
Another financial adviser may be appointed to you if your adviser leaves SMSF Advice or is unable to attend to your needs due to an
extended absence from the business. In these circumstances, SMSF Advice will write to you advising you of the change. Your
personal information will be passed on to the new adviser.
If you choose to appoint a new financial adviser, your new adviser will be provided access to your policy information. They will be
responsible for providing you with ongoing advice relating to those policies and all future advice fees deducted from the policy/(ies) will
be paid to your new adviser.
Professional indemnity insurance
We maintain professional indemnity insurance to cover advice, actions and recommendations which have been authorised by SMSF
Advice and provided by me. The insurance satisfies the requirements imposed by the Corporations Act 2001 and financial services
regulations.
What to do if you have a complaint
If you have any complaints about the services provided to you, you should take the following steps:
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Contact us and tell us about your complaint.
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If we cannot satisfactorily resolve your complaint within three days, please call SMSF Advice on 137 292 or put your complaint in
writing. SMSF Advice will try to resolve your complaint quickly and fairly:
Attention: Complaints Case Manager
Advice and Licensing
Level 8, 750 Collins Street
DOCKLANDS VIC 3008
If your complaint has not been resolved satisfactorily, you may escalate your complaint to one of the following External Dispute
Resolution Schemes listed in the following table.
Type of complaint
External complaints service
Financial advice, investments, superannuation or insurance
matters
Financial Ombudsman Service (FOS) on 1300 780 808
SMSF Advice Limited is a member of the AMP Group. SMSF Advice has approved the distribution of this FSG. www.amp.com.au
Financial Services Guide | Page 4
Personal information held
The Privacy Commissioner on 1300 363 992
The Australian Securities and Investments Commission (ASIC) may be contacted on 1300 300 630 to find out which body may be best
to assist you in settling your complaint.
Appendix: Privacy Collection Statement
As part of the financial planning process, we need to collect information about you. Where possible we will obtain that information
directly from you, but if authorised by you we may also obtain it from other sources such as your employer or accountant. If that
information is incomplete or inaccurate, this could affect our ability to fully or properly analyse your needs, objectives and financial
situation, so our recommendations may not be completely appropriate or suitable for you.
We are also required under the Anti-Money-Laundering and Counter-Terrorism Financing Act (AML/CTF) 2006 to implement client
identification processes. We will need you to present identification documents such as passports and driver’s licences in order to meet
our obligations.
We keep your personal information confidential, and only use it in accordance with our Privacy Policy. Some of the ways we may use
this information are set out below:
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Your adviser and SMSF Advice may have access to this information when providing financial advice or services to you;
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Your adviser may, in the future, disclose information to other financial advisers, brokers and those who are authorised by SMSF
Advice to review customers' needs and circumstances from time to time, including other companies within the AMP group;
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Your information may be disclosed to external service suppliers both here and overseas who supply administrative, financial or
other services to assist your adviser and the AMP group in providing financial advice and services to you. A list of countries where
these service providers are located can be accessed via the AMP Privacy Policy from March 2014.
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Your information may be used to provide ongoing information about opportunities that may be useful or relevant to your financial
needs through direct marketing (subject to your ability to opt-out as set out in the AMP Privacy Policy);
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Your information may be disclosed as required or authorised by law and to anyone authorised by you.
Your adviser and SMSF Advice will continue to take reasonable steps to protect your information from misuse, loss, and unauthorised
access, modification or improper disclosure. You can request access to the information your adviser or SMSF Advice holds about you
at any time to correct or update it as set out in the AMP Privacy Policy. The AMP Privacy Policy also contains information about how to
make a complaint about a breach of the Australian Privacy Principles. For a copy of AMP's Privacy Policy visit
www.amp.com.au/privacy or you can contact us.
SMSF Advice Limited is a member of the AMP Group. SMSF Advice has approved the distribution of this FSG. www.amp.com.au
Financial Services Guide | Page 5