CH A P T E R 22 Configuring Notifications Prime CM enables you to configure for: • E-mail notifications—Prime CM sends you an e-mail whenever a critical, major, or minor alarm is triggered for endpoints, network devices, and service infrastructure devices. You can configure to receive e-mails when the alarm status is updated. The alarm status can be updated to Active, Acknowledged, or Cleared. You have to configure to receive notifications, when the events are cleared. • SNMP trap notifications—Prime CM generate traps for alarms and events and sends notifications to the trap receiver. These traps are based on events and alarms that are generated by the Prime CM server. The traps are converted into SNMPv2c notifications and are formatted according to the CISCO-EPM-NOTIFICATION-MIB. With the SNMP trap notifications, you will receive a notification when the events are cleared, by default. If you are monitoring the traps using any of the trap receivers, such as HP OpenView, you can configure the Prime CM server to send notifications. Configuring for the E-Mail Notifications You can choose the minimum severity for which you want to receive notifications. If you have selected to receive notifications for the major events, you will receive notifications for all major and critical events. Similarly for critical events, you will receive only the critical events and for minor events, you will receive all severities. To configure for the e-mail notifications: Step 1 Choose Administration > System Configuration. The System Configuration page appears. Step 2 Check the category type in the Category pane. Step 3 Choose the minimum alarm severity from the drop-down list in the Category pane. Step 4 Check the alarm status in the Send Notifications for pane. If you have not checked the alarm status, you will not receive notifications when an alarm is cleared, acknowledged, or moved to active. Cisco Prime Collaboration Manager 1.2 User Guide OL-26267-01 22-1 Chapter 22 Configuring Notifications Configuring for the E-Mail Notifications Step 5 Enter e-mail addresses, separated by commas in the Notification E-mails pane. You must configure the SMTP server to receive e-mail notifications. You can also configure the From address for the notification e-mails that are sent from the Prime CM server. E-mail Notification The e-mail notification contains the following details: Device Details • Device Name—Hostname of the managed device. • Device IP Address—IP address of the managed device. • Device Software—Software version running on the device. Alarm Details • Alarm Time Stamp—Time when the alarm was triggered. The Prime CM client time zone is used. • Alarm Type Name—Type of the alarm; for example, Call Quality - Packet Loss, Device Access Error, Interface Error. • Alarm Severity—Severity of the alarm; for example, MAJOR, MINOR. • Alarm Device Category—Type of device; for example, CTS, CTMS, • Alarm Description—Description of the alarm; for example, Call quality alarm, packet loss above threshold. • Event Description—Description of the event; for example, audio rx packet loss on primary Codec stream is 1.11% (> 1.00%). • Alarm Acknowledged—Status whether the alarm was acknowledged. Session Details • Device in Session—Displays whether the device is active in a session. • Session Status—Displays the status of the session, • Session Type—Whether the session is a point-to-point or multipoint session. • Phone Number Dialed—Dialled endpoint phone number. • Session Duration—Duration of the session. The session details are not applicable if you receive an endpoint alarm notification. Cisco Prime Collaboration Manager Server Name: Hostname of the Prime CM server. Cisco Prime Collaboration Manager 1.2 User Guide 22-2 OL-26267-01 Chapter 22 Configuring Notifications Configuring for the SNMP Trap Notifications Configuring for the SNMP Trap Notifications The key features are: • Notifications are triggered for alarms and events for a specific severity (critical, major, or minor). • Notifications are sent to multiple trap receivers on port 162 using UDP. • Maximum of 5 trap receivers can be configured in the Prime CM server. • As the trap configurations are updated (changing severity-level, enabling alarms or events), the Prime CM server dynamically changes its behavior at runtime to suit the new configurations. To register the trap receiver with the Prime CM server the following parameters are required: • SNMP Community String—SNMP community string used for sending the SNMP notifications. The community string can be different for different trap receivers. Community string is a password that allows access to a SNMP agent running on the OSS client (Netcool, MIB-Browser, or any other application, which is used to receive traps). SNMP agent can ignore traps that do not contain specific predefined community string or password, avoid noise, and refer to traps only from the authorized trap generator. • Trap Receiver IP—IP address of the trap receivers to which to send SNMP notifications. You can configure up to five trap receivers in the Prime CM server. If you have configured a network firewall between the Prime CM server and the trap receiver, ensure that the port 162 (UDP) is opened on the trap receiver to receive notifications. To configure trap receivers in the Prime CM server: Step 1 Choose Administration > System Configuration. The System Configuration page appears. Step 2 Check Alarms and/or Events to receive traps in the Trap Configuration pane. You cannot enable different notifications (alarms and/or events) for different trap receivers. The notifications are the same for all trap receivers. Step 3 Select the severity from the Choose minimum severity level that triggers notification drop-down list. You cannot select different severity for different trap receivers. The severity is the same for all trap receivers. You can choose the minimum severity for which you want to receive notifications. If you have selected to receive notifications for the major events. You will receive notifications for all major and critical events. Similarly for critical events, you will receive only the critical events and for minor events, you will receive all severities. Step 4 Enter the Trap Receiver IP address and SNMP Community String. Step 5 Click New to add the trap receiver details. The trap receiver details are listed in the Trap Configuration table. You can edit the Trap Receiver IP, SNMP Community String, severity, events, and alarms configuration at any time, the Prime CM server dynamically changes its behavior at runtime to suit the new configurations. You can reset the trap receiver details, using the Reset to Default button. Cisco Prime Collaboration Manager 1.2 User Guide OL-26267-01 22-3 Chapter 22 Configuring Notifications Configuring for the SNMP Trap Notifications Step 6 Click Save to save the system configuration. Cisco EPM Notification MIB When an alarm or an event is received in the Prime CM server, it is converted to the trap format defined in the CISCO-EPM-NOTIFICATION-MIB. Other MIB objects are not supported. All the trap receivers receive the same traps in same trap format. The CISCO-EPM-NOTIFICATION-MIB can be downloaded from Cisco.com. Table 22-1 describes the mapping between the MIB OIDs to the relevant value that is assigned by Prime CM for alarms. Table 22-1 CISCO-EPM-NOTIFICATION-MIB Summary for Alarms Trap Field Name OID Type Prime CM Alarm Content as in Trap Forwarder (EPM MIB) cenAlarmIndex 1.3.6.1.4.1.9.9.311. Unsigned32 0.2.1.1.2.1.1 — MIB index cenAlarmVersion 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.2 String — The version of this MIB. The version string will be of the form major version.minor version. Note Always set to 1.1 cenAlarmTimestamp 1.3.6.1.4.1.9.9.311. Timestamp 0.2.1.1.2.1.3 Timestamp The time when the alarm was triggered. cenAlarmUpdatedTime stamp 1.3.6.1.4.1.9.9.311. Timestamp 0.2.1.1.2.1.4 lastmodified timestamp The last time when the alarm was modified. cenAlarmInstanceID 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.5 String ID The unique alarm ID generated by Prime CM. cenAlarmStatus 1.3.6.1.4.1.9.9.311. Integer32 0.2.1.1.2.1.6 lastcleartime Indicates whether the alarm is active (1) or cleared (2) cenAlarmStatus Definition 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.7 String lastcleartime A short description of the status of the alarm: • 1—Active • 2—Cleared cenAlarmType 1.3.6.1.4.1.9.9.311. Integer 0.2.1.1.2.1.8 — The alarm type is direct (2). cenAlarmCategory 1.3.6.1.4.1.9.9.311. Integer32 0.2.1.1.2.1.9 category The alarm categories. It is represented as an integer value. Cisco Prime Collaboration Manager 1.2 User Guide 22-4 OL-26267-01 Chapter 22 Configuring Notifications Configuring for the SNMP Trap Notifications Table 22-1 CISCO-EPM-NOTIFICATION-MIB Summary for Alarms (continued) Trap Field Name OID Type cenAlarmCategory Definition 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.10 String Prime CM Alarm Content as in Trap Forwarder (EPM MIB) category This is a string representation of AlarmCategory (number,description): • 3,Endpoint—Hardware alarms (peripheral errors) in all endpoints. • 4,Network Devices—Hardware alarms (interface errors) in all network devices. • 5,Service Infrastructure—Alarms in call and session control (Cisco Unified CM and VCS), management (CTS-Manager and TMS), multipoint switches (CTMS), and multipoint control units (TPS, MCU). • 6,Session—Endpoints alarms (that are part of the session) and network alarms (jitter, latency, or drop). cenAlarmServer AddressType 1.3.6.1.4.1.9.9.311. InetAddress 0.2.1.1.2.1.11 Type — The type of internet address at which the server that is generating this trap, is reachable. This value is set to 1 for IPV4 management. cenAlarmServer Address 1.3.6.1.4.1.9.9.311. InetAddress 0.2.1.1.2.1.12 — Prime CM IP address or DNS name. cenAlarmManaged ObjectClass 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.13 String Source Entity type of the source, such as CTS, Cisco VCS, and so on. cenAlarmManaged ObjectAddressType 1.3.6.1.4.1.9.9.311. InetAddress 0.2.1.1.2.1.14 Type Source The type of internet address at which the managed device is reachable. This value is set to 1 for IPV4 management. cenAlarmManaged ObjectAddress 1.3.6.1.4.1.9.9.311. InetAddress 0.2.1.1.2.1.15 Source IP Address or DNS name of the managed object. cenAlarmDescription 1.3.6.1.4.1.9.9.311. OctetString 0.2.1.1.2.1.16 Description A detailed description of the alarm. cenAlarmSeverity 1.3.6.1.4.1.9.9.311. Integer32 0.2.1.1.2.1.17 Severity Indicates the severity of the alarm using an integer value. The valid integers are 0 - 7 (see cenAlarmSeverity Definition). Cisco Prime Collaboration Manager 1.2 User Guide OL-26267-01 22-5 Chapter 22 Configuring Notifications Configuring for the SNMP Trap Notifications Table 22-1 CISCO-EPM-NOTIFICATION-MIB Summary for Alarms (continued) Trap Field Name OID Type cenAlarmSeverity Definition 1.3.6.1.4.1.9.9.311. OctetString 0.2.1.1.2.1.18 Prime CM Alarm Content as in Trap Forwarder (EPM MIB) Severity Alarm severity string representation (number,description): • 0,critical • 1,major • 2,minor • 3,warning • 4,info • 5,normal • 6,unknown • 7,cleared cenAlarmTriageValue 1.3.6.1.4.1.9.9.311. Integer32 0.2.1.1.2.1.19 — Not used. cenEventIDList 1.3.6.1.4.1.9.9.311. OctetString 0.2.1.1.2.1.20 — List of event IDs that led to this alarm. cenUserMessage1 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.21 String isacknowledged Indicates whether the alarm is acknowledged or unacknowledged. cenUserMessage2 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.22 String previous Severity Previous severity of the alarm. cenUserMessage3 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.23 String — Not used. cenAlarmMode 1.3.6.1.4.1.9.9.311. Integer 0.2.1.1.2.1.24 — 2—alert. Indicates this trap is either an alarm or event notification. cenPartitionNumber 1.3.6.1.4.1.9.9.311. Unsigned32 0.2.1.1.2.1.25 — Not used. cenPartitionName 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.26 String — Not used. cenCustomer Identification 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.27 String ownerid A user assigned to the alarm. cenCustomerRevision 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.28 String — Not used. cenAlertID 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.29 String id Same as cenAlarmInstanceID. For example, assume that while the session was in-progress, a major alarm was triggered. After the session is complete, the session alarm is automatically Cleared. The alarm severity displays Major because the previous alarm severity for this session was Major. Cisco Prime Collaboration Manager 1.2 User Guide 22-6 OL-26267-01 Chapter 22 Configuring Notifications Configuring for the SNMP Trap Notifications Table 22-2 describes the mapping between the MIB OIDs to the relevant value that is assigned by Prime CM for alarms. Table 22-2 CISCO-EPM-NOTIFICATION-MIB Summary for Events Trap Field Name OID Type Prime CM Event Content as in Trap Forwarder (EPM MIB) cenAlarmIndex 1.3.6.1.4.1.9.9.311. Unsigned32 0.2.1.1.2.1.1 — MIB index cenAlarmVersion 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.2 String — The version of this MIB. The version string will be of the form major version.minor version. Note Always set to 1.1 cenAlarmTimestamp 1.3.6.1.4.1.9.9.311. Timestamp 0.2.1.1.2.1.3 Timestamp The time when the event was triggered. cenAlarmUpdatedTime stamp 1.3.6.1.4.1.9.9.311. Timestamp 0.2.1.1.2.1.4 — Not used. cenAlarmInstanceID 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.5 String ID The unique event ID generated by Prime CM. cenAlarmStatus 1.3.6.1.4.1.9.9.311. Integer32 0.2.1.1.2.1.6 — Not used. cenAlarmStatus Definition 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.7 String — Not used. cenAlarmType 1.3.6.1.4.1.9.9.311. Integer 0.2.1.1.2.1.8 — The event type is direct (2). cenAlarmCategory 1.3.6.1.4.1.9.9.311. Integer32 0.2.1.1.2.1.9 category The event categories. It is represented as an integer value. cenAlarmCategory Definition 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.10 String category This is a string representation of AlarmCategory (number,description): cenAlarmServer AddressType 1.3.6.1.4.1.9.9.311. InetAddress 0.2.1.1.2.1.11 Type — • 3,Endpoint—Hardware events (peripheral errors) in all endpoints. • 4,Network Devices—Hardware events (interface errors) in all network devices. • 5,Service Infrastructure—events in call and session control (Cisco Unified CM and VCS), management (CTS-Manager and TMS), multipoint switches (CTMS), and multipoint control units (TPS, MCU). • 6,Session—Endpoints events (that are part of the session) and network events (jitter, latency, or drop). The type of internet address at which the server that is generating this trap, is reachable. This value is set to 1 for IPV4 management. Cisco Prime Collaboration Manager 1.2 User Guide OL-26267-01 22-7 Chapter 22 Configuring Notifications Configuring for the SNMP Trap Notifications Table 22-2 CISCO-EPM-NOTIFICATION-MIB Summary for Events (continued) Trap Field Name OID Type Prime CM Event Content as in Trap Forwarder (EPM MIB) cenAlarmServer Address 1.3.6.1.4.1.9.9.311. InetAddress 0.2.1.1.2.1.12 — Prime CM IP address or DNS name. cenAlarmManaged ObjectClass 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.13 String Source Entity type of the source, such as CTS, Cisco VCS, and so on. cenAlarmManaged ObjectAddressType 1.3.6.1.4.1.9.9.311. InetAddress 0.2.1.1.2.1.14 Type Source The type of internet address at which the managed device is reachable. This value is set to 1 for IPV4 management. cenAlarmManaged ObjectAddress 1.3.6.1.4.1.9.9.311. InetAddress 0.2.1.1.2.1.15 Source IP Address or DNS name of the managed object. cenAlarmDescription 1.3.6.1.4.1.9.9.311. OctetString 0.2.1.1.2.1.16 Description A detailed description of the event. cenAlarmSeverity 1.3.6.1.4.1.9.9.311. Integer32 0.2.1.1.2.1.17 Severity Indicates the severity of the event using an integer value. The valid integers are 0 - 7 (see cenAlarmSeverity Definition). cenAlarmSeverity Definition 1.3.6.1.4.1.9.9.311. OctetString 0.2.1.1.2.1.18 Severity Alarm severity string representation (number,description): • 0,critical • 1,major • 2,minor • 3,warning • 4,info • 5,normal • 6,unknown • 7,cleared cenAlarmTriageValue 1.3.6.1.4.1.9.9.311. Integer32 0.2.1.1.2.1.19 — Not used. cenEventIDList 1.3.6.1.4.1.9.9.311. OctetString 0.2.1.1.2.1.20 — Not used. cenUserMessage1 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.21 String — Not used. cenUserMessage2 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.22 String — Not used. cenUserMessage3 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.23 String — Not used. cenAlarmMode 1.3.6.1.4.1.9.9.311. Integer 0.2.1.1.2.1.24 — 3—event. Indicates this trap is either an alarm or event notification. cenPartitionNumber 1.3.6.1.4.1.9.9.311. Unsigned32 0.2.1.1.2.1.25 — Not used. cenPartitionName 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.26 String — Not used. Cisco Prime Collaboration Manager 1.2 User Guide 22-8 OL-26267-01 Chapter 22 Configuring Notifications Sample SNMPv2 Trap Notifications Table 22-2 CISCO-EPM-NOTIFICATION-MIB Summary for Events (continued) Trap Field Name OID Type Prime CM Event Content as in Trap Forwarder (EPM MIB) cenCustomer Identification 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.27 String — Not used. cenCustomerRevision 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.28 String — Not used. cenAlertID 1.3.6.1.4.1.9.9.311. SnmpAdmin 0.2.1.1.2.1.29 String — Not used. Sample SNMPv2 Trap Notifications The following SNMPv2 trap notifications are sent when an alarm and an event is triggered in the Prime CM server. • Sample SNMPv2 Trap Notifications for Alarms, page 22-9 • Sample SNMPv2 Trap Notification for Events, page 22-10 Sample SNMPv2 Trap Notifications for Alarms In this sample: • Alarm 102882 is triggered by the events 102881 and 102883. • Alarm is still active and it is not acknowledged. • Alarm severity is major and it is triggered for a session because of packet loss above threshold (Call quality alarm). The IP address of the endpoint (CTS) that triggered this alarm is 172.23.223.189. • The IP address of the Prime CM server is 172.23.223.148. .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmVersion: 1.2 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmTimestamp: Tue Aug 02 16: 10: 46 UTC 2011 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmUpdatedTimestamp: Tue Aug 02 16: 10: 46 UTC 2011 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmInstanceID: 102882 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmStatus: INTEGER: 1 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmStatusDefinition: 1,active .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmType: INTEGER: 2 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmCategory: INTEGER: 6 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmCategoryDefinition: 6,session .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmServerAddressType: INTEGER: 1 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmServerAddress: 172.23.223.148 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmManagedObjectClass: CTS .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmManagedObjectAddressType: INTEGER: 1 Cisco Prime Collaboration Manager 1.2 User Guide OL-26267-01 22-9 Chapter 22 Configuring Notifications Sample SNMPv2 Trap Notifications .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmManagedObjectAddress: 172.23.223.189 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmDescription: Call quality alarm, packet loss above threshold. .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmSeverity: INTEGER: 1 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmSeverityDefinition: 1,major .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmTriageValue: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenEventIDList: 102881, 102883 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenUserMessage1: unacknowledged .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenUserMessage2: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenUserMessage3: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmMode: INTEGER: 2 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenPartitionNumber: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenPartitionName: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenCustomerIdentification: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenCustomerRevision: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlertID: 102882 Sample SNMPv2 Trap Notification for Events The following is the sample notification for the event 102881: • Event severity is major and it is triggered for a session because of audio rx packet loss on primary Codec stream is 1.93% (> 1.00%). • The IP address of the endpoint (CTS) that triggered this alarm is 172.23.223.189. • The IP address of the Prime CM server is 172.23.223.148. .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmVersion: 1.2 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmTimestamp: Tue Aug 02 16: 10: 46 UTC 2011 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmUpdatedTimestamp: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmInstanceID: 102881 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmStatus: INTEGER: -1 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmStatusDefinition: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmType: INTEGER: 2 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmCategory: INTEGER: 6 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmCategoryDefinition: 6,session .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmServerAddressType: INTEGER: 1 Cisco Prime Collaboration Manager 1.2 User Guide 22-10 OL-26267-01 Chapter 22 Configuring Notifications Sample SNMPv2 Trap Notifications .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmServerAddress: 172.23.223.148 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmManagedObjectClass: CTS .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmManagedObjectAddressType: INTEGER: 1 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmManagedObjectAddress: 172.23.223.189 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmDescription: audio rx packet loss on primary Codec stream is 1.93% (> 1.00%) .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmSeverity: INTEGER: 1 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmSeverityDefinition: 1,major .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmTriageValue: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenEventIDList: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenUserMessage1: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenUserMessage2: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenUserMessage3: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmMode: INTEGER: 3 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenPartitionNumber: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenPartitionName: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenCustomerIdentification: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenCustomerRevision: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlertID: not applicable The following is the sample notification for the event 102883: • Event severity is major and it is triggered for a session because of video rx packet loss on primary Codec stream is 2.78% (> 1.00%). • The IP address of the endpoint (CTS) that triggered this alarm is 172.23.223.189. • The IP address of the Prime CM server is 172.23.223.148. .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmVersion: 1.2 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmTimestamp: Tue Aug 02 16: 10: 46 UTC 2011 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmUpdatedTimestamp: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmInstanceID: 102883 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmStatus: INTEGER: -1 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmStatusDefinition: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmType: INTEGER: 2 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmCategory: INTEGER: 6 Cisco Prime Collaboration Manager 1.2 User Guide OL-26267-01 22-11 Chapter 22 Configuring Notifications Sample SNMPv2 Trap Notifications .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmCategoryDefinition: 6,session .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmServerAddressType: INTEGER: 1 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmServerAddress: 172.23.223.148 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmManagedObjectClass: CTS .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmManagedObjectAddressType: INTEGER: 1 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmManagedObjectAddress: 172.23.223.189 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmDescription: video rx packet loss on primary Codec stream is 2.78% (> 1.00%) .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmSeverity: INTEGER: 1 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmSeverityDefinition: 1,major .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmTriageValue: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenEventIDList: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenUserMessage1: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenUserMessage2: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenUserMessage3: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlarmMode: INTEGER: 3 .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenPartitionNumber: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenPartitionName: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenCustomerIdentification: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenCustomerRevision: not applicable .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoEpmNotificationMIB.ciscoEpmNotificationMIBObje cts.cenAlarmData.cenAlarmTable.cenAlarmEntry.cenAlertID: not applicable Cisco Prime Collaboration Manager 1.2 User Guide 22-12 OL-26267-01