Latika Kandpal
Qualified HR Leader with ~14 years of experience leading HR Organizations and engaged in HR Leadership roles, building
and operationalizing long-term strategies.
Summary:
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Key Senior HR / Management Positions held at West Pioneer, Hewitt India, GE Capital and WNS Global in hard core
diversified HR , ITES Operational roles
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Exposure in working in diverse industries - Retail Real estate, ITES , KPO
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Versatile, passionate human resource professional with history of success leading strategic & operational initiatives for
start-up business ventures as well as well- established Multinational Corporation
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Extensive experience in Driving HR Strategies & solutions in the area of Organization Transformation & Change
Management ; Talent Acquisition; Talent Management ; Pay & Reward; Performance Management; HR Projects and
building HR capability for start-up operations
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Keen ability to partner with various functions to understand business objectives & identify corresponding Human
Resource Needs
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Organizational and leadership skills with a proven track record in linking business strategy to HR strategy to drive
business results
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Experience working with global teams and localize the practices to suit domestic needs
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Currently, GM-HR (Head HR), West Pioneer Properties (India) Pvt. Ltd., India
Specialties:
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Strategic HR Planning
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Organizational Development
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Learning Interventions
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Change Management
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HR Policies and Processes
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Employee Relations
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Workforce Relations Investigations
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Total Rewards & Benefits
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Project Management
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Influential communication & interpersonal skills
Overall Significant Achievements:
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Lead strategic & operational initiatives for start-up business venture as well as well- established Multinational
Corporations – Retail Real estate, ITES , KPO
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Created HR strategy blue print covering key areas to achieve Efficiency in existing operations, Enhancement initiatives in
the HR functions, Transformational achievements including but not limited to Technology initiatives for HR,
Organizational culture initiatives
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Lead various HR automation and integration projects. Received award and several appreciations for successful
implementation.
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Created & implemented L&D Framework and plan. Proactively lead various Learning & Development Interventions
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Facilitated various Manager Effectiveness, Managing Associate Relations Issues & employee skill enhancement trainings
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Worked with business to build Employee Database Management solution for clients of Hewitt – Provided key HR Domain
inputs
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Recipient of several awards at Hewitt- HRO Innovation Award, Platinum Extra Miler, Premier Team, People Champion,
Team Of The Quarter, Quest Award Of the month, Best Learning Ambassador
Trainings and Certifications:
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Attended multiple Leadership skills, Situational Leadership II, Manager Effectiveness, HR, Project Management
Workshops
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Certified in conducting Work Force Relations Investigations
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Certified Six Sigma Green Belt from GE Capital International Services
Career Profile
West Pioneer Properties (India) Pvt. Ltd. (Mar’11-till date)
GM-HR (Head Human Resources)
Achievements:
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Strategic Talent acquisition at senior management & leadership roles
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Built the HR function from scratch & spearheaded the function to the next level
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Built a High Performance culture of competing, initiative driven culture similar to Product Development organizations
and benchmarking performance with top organizations and flexible working culture
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Created a robust Organization structure to support biz expansion plans
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Built Leadership capabilities; creating awareness and recognition of right behaviors of specific Leadership Competencies
and leadership interventions
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Created value for HR, this has been a significant achievement where employees have been able to trust the HR team to
deliver & support them whenever required
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One of the key achievements has been introducing change wrt dynamics & culture of the organization
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Instrumental to work towards building a positive work culture in the organization
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Proactively created a rewarding & performance driven culture
Job Profile:
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Provide thought Leadership to Business leaders on HR strategies & operational issues. Define, prioritize, customize &
execute HR initiatives based on business priorities.
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Leading the HR function for WPP
Key Responsibilities:
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Define Multi-year HR Strategy
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Organization Structure dimensioning & hiring for all levels to Scale up Operations based on business growth plan
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Retention and Engagement
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Performance Management
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Compensation and Benefits
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Learning & development (domain, technical and behavioral training)
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Competency Development
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Employee Relations
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Budgets & Forecasts
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Communication
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Vendor management
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Statutory Compliance
Hewitt Associates India Pvt. Ltd. (Jun’05-till Dec’10 – ~ 5 years and six months)
Designation: HR AVP (Human Resources Advisor) - (Feb’09 till Dec’10)
Achievements:
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Instrumental in developing & streamlining HR processes from scratch to achieving stable practice
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Created Manager Tool Kit and HR policies and guidelines handbook for employees and streamlined these policies
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Developed and Implemented New Manager Interface Program for all new Managers
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Redesigned and developed Rewards and Recognition Program and rolled this as part of HR strategic initiatives across
the business unit
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Analyzed, prepared action plans, co-coordinated and implemented areas of control - Annual Employee Engagement
Survey Scores increased by 11 base points
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Ensured attrition management , in line with the ITES Market trends
Job Profile:
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Strategic HR Advisor role. Responsible to provide end-to-end HR solutions to Hewitt’s Domestic Outsourcing Leaders by
partnering with them.
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Responsible for the entire gamut of HR functions in Hewitt’s domestic Outsourcing business. Plan, direct, and coordinate
HR activities to maximize strategic use of human resources and maintain various functions such as Performance
Management, compensation, employee growth & development, motivation, Retention, HR policies, and regulatory
compliance.
Key Responsibilities:
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Recruitment and On-boarding
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Retention and Engagement
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Performance Management
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Compensation and Benefits
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Learning & Career Development
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Competency Development
Employee Relations
Budgets & Forecasts
Communication
Vendor management
Statutory Compliance
Hewitt Associates India Pvt. Ltd.
Sr. Manager - HR (HR Connect Consultant) – (Oct’07-Jan’2009)
Manager - HR (HR Business Consultant) – (Sep’06-Sep07)
Achievements:
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Handled multiple profiles in parallel (Case Manager, Work Force Relations SPOC for Delhi NCR, Learning Facilitator,
Mentor and Coach)
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Instrumental in increasing awareness and penetration of the HR Connect Model since its inception
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Lead the HR Policies and guidelines consolidation project for Hewitt India
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Managed the Internal Job posting and Performance Appraisal Process across Hewitt India
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Developed and implemented various employee engagement programs (HR Rep Program, NMI etc.)
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Revamped the New Employee Orientation handbook and Program for Hewitt India
Key Responsibilities:
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Case assignment and management on Issues Tracking database for HR Connect Consultants.
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SME , Mentor and Coach for all HR in Hewitt India (team of 12 HR Consultants)
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Performance Management - Coach Managers on all aspects of performance improvement; including Improvement Plans,
Warnings, formal coaching, etc.
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Work force relations – Lead and investigate any concerns raised to HR Ethics Team on violation of code of conduct,
policy violations
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Associate Development - Lead Competency Trainings, New Associate Orientation, and New Manager Interface in an
effective manner. Lead policy changes/ update roll out sessions in all Businesses as per requirement. Effectively lead
Communication Touch point sessions.
Hewitt Associates India Pvt. Ltd.
Manager – Operations (Jun’05-Aug’06)
Achievements:
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Maintained 0% attrition for my team during my tenure in Operations
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Career progression for 90% of my team
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Created Performance Management Model for my business which was successfully implemented across multiple business
units. I won the HRO Innovation Award for this idea.
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Successfully completed the pilot for Day Time movement of my Client processes
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Received numerous Appreciation mails from Client teams, leadership for my performance and initiatives
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Initiated various programs in my Business Unit- first ever DC Manager Boot Camp, Team & Business Unit Info share
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Was selected as HR SPOC and Learning Ambassador for my business unit and was instrumental in driving the
participative culture
Key Responsibilities:
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Operational Excellence: SLA Adherence
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Building in depth knowledge
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Employee Engagement, development and attrition management
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Reward exemplary Performance
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Customer Centricity
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Communication and Reporting
WNS Global Services Ltd. (Jun’04-Jun’05, 11 months)
Assistant Manager - Operations
Achievements:
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Performed exceptionally well on my current project , got assigned additional project and team
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Introduce Awards program for the business unit
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Recruitment for new hires for the business unit
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Handled additional responsibilities of BCP/ DRP and Transport SPOC for the business unit
Key Responsibilities:
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Process Owner – Accountable for leading, mentoring 28 Team Members & two Team Leaders
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Staff recruitment & guiding new staff in the business unit
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Monitoring the Quality & SLA adherence of the teams
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Managing performance metrics of the team and Attrition Management
GE Capital International Services (Jan’01-Jun’04, 3.5 years)
Key Responsibilities: Joined GECIS as a team member, got promoted to a Team Developer and then moved to the role of
Business Analyst. Moved to HR for few months through an IJP and got promoted to Management Trainee at the time of
leaving GECIS.
Academic Qualification
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B.A (English), Delhi University, 2000
Executive Post Graduate Diploma in HR from IMT Ghaziabad, 2011