Fax messages in Google
Apps web client
Sending a fax using Google Apps
You can send a fax message from a role account or your personal mail account.
1. Select Compose Mail to create a new message.
A new message box will open.
2. Type in the fax number of the recipient in the To field. Ensure you add the @fax.monash.edu.au each time.
Tip: Add fax numbers to your Contacts in the following format to save time from typing them every time you
send a fax message.
Fax Destination
General format to send fax
Format for entering the fax number
(recipient's fax number)@fax.monash.edu.au
"Name/Company"
For example:
If you would like to address the fax to a
specific person
"Bob Martin/IT Solutions"
<098023365@fax.monash.edu.au.au>
"Betty Yen/Monash University" <54125@fax.monash.edu.au>
(extension number)@fax.monash.edu.au
Internal to Monash University
For example: 51233@fax.monash.edu.au
0(fax number)@fax.monash.edu.au
External to Monash University
For example: 091234568@fax.monash.edu.au
0(area code)(fax number)@fax.monash.edu.au
Outside Victoria
Outside Australia
For example: 00291234568@fax.monash.edu.au
0(0011)(country code)(area code)(fax number)@
fax.monash.edu.au
For example: 0001161491234598@ fax.monash.edu.au
1 3. Add details to your fax message as per normal. Type in the Subject and message.
4. Attach the document you want to fax.
Note: Your message and the attached documents will be sent as a single fax. Fax machines will print out the
message and documents and mail clients will receive the fax in the form of an email with attachments.
Tip: Maximum size for any single attachment is 18 Mb. The total size of your message must not exceed 20
Mb.
5. Select Send to send your fax message.
Receiving a fax message in Google Apps
1. The Monash fax server will route a fax to the email account of designated Fax representative, who then
forwards messages to the mail accounts of the intended recipients.
Note: Fax messages can be sent to either individual mail accounts or a mailing lists. Please contact your fax
representative if you need further clarification.
2. Open the mail message and attachment to read the fax message.
Fax failure and troubleshooting
Sometimes the fax may not be delivered. In that case, check the following:
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The syntax is correct. The domain always needs to be @fax.monash.edu.au.
The fax number is correct. Check the number and try again.
Errors on the Fax Server. Check with the Service Desk for any errors with the Fax Server.
The recipient has errors. The problem could be at the other end. In that case, check with the person and
resend when their systems are back to normal.
After some time, please try to send the fax again. If unsuccessful, please log a call with the Service Desk to look into
the problem.
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