ENTERPRISE
WIRELESS
MONITORING
High-level Interactive Voice Response (IVR) Specification
It is crucial that staff are notified as soon as possible when a monitoring device exceeds preset limits and triggers a notification
alert. While alerts are available via phone and text/sms message, there is no guarantee these alerts are seen and acknowledged,
and resolved. TempTrak now offers a more reliable mode of notifying employees when an alert is triggered by means of a voice
recorded phone call to the designated recipient.
TempTrak utilizes the reliability of an outside IVR hosting company whose sole business model is to deliver critical phone
alerts to clients. When a monitoring device exceeds preset limits, TempTrak relays the alert notification to the outside IVR
hosting company. The IVR hosting company will then make the phone call and play the notification message to the recipient.
When the recipient answers, they will be prompted to press a key to accept receipt of the call, which in turn stops the calling
to other employees. The TempTrak database maintains records of phone call notification and the employees that were alerted.
By requiring alerts to be accepted, phone calls help ensure out of range activity is addressed and corrected, while maintaining
regulatory compliance and staff accountability. Keep in mind however, phone alert acceptance does not clear the alarm, a user
must take corrective action by fixing the issue and documenting corrective action in the TempTrak system. High-level interactive
voice response (IVR) is available on TempTrak V5.0.
FEATURES
BENEFITS
• 24/7 equipment monitoring paired with voice alerts
• Audible alerts provide a failsafe means of ensuring alerts are received as soon as possible
• Ensures corrective actions are taken immediately
• Promotes a comprehensive record of alerts
• User prompted to acknowledge alert, acknowledgment is recorded
• Detailed alert description includes sensor name, ID, last recorded value and duration of sensor in violation state
IVR
Service Provider
TempTrak Application
Server Running:
R
s IV
IIS Hosting TT Web App
TempTrak Transmitters
TempTrak Collector SVC
TempTrak Notification
SVC
t in
ler
r in
S
o
ens
n,
vio
io
lat
fa
eo
de
clu
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Call Recipients
Press ‘*’ key to
acknowledge
alert
TempTrak
Applications
SQL Database
Call Recipients
Take Corrective
Action and Document
Action Taken to
Clear Alert in
TempTrak
Cooper-Atkins partners with a leading, US based, IVR hosting company to deliver reliable phone alerts.
Cooper-Atkins Corporation | Accuracy to the Highest Degree
888-533-6900 | 513-793-5366 | Fax: 513-793-4895 | www.cooper-atkins.com
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