Checklist – Shipping Defective Goods to the
U.S. or Mexico for Repair/Replacement
Please follow these guidelines when shipping defective goods to the U.S. or Mexico for Repair or
Replacement. If these procedures are not followed, UNB may be assessed retroactive duties, GST and
interest.
Determine whether the defective good requires an export permit.
Contact the supplier for written warranty, logistics and customs brokerage information.
Determine if UNB will be responsible for the foreign customs clearance (i.e. into the U.S.).
Where ever possible, we recommend that the supplier be responsible for this
Apply for export permit, from the Export Controls Division of Foreign Affairs and International
Trade, if needed. Check with Mark McGeehan, the Assistant Manager, Procurement Services as to
how the University handles this. DO NOT ship goods without the export permit where one is
required.
Get a copy of the original Canada Customs entry used to declare the good when it was first
imported. Maintain with your records of the returned repaired good.
Prepare export documentation giving special attention to the unique identification of the
defective good and specifying the reason for export.
o E-15, Certificate of Destruction / Exportation – The carrier / courier must stop at Canada
Customs and present this form before the goods cross into the U.S. You must know the
date, port and entry number of the original Canada Customs entry to complete this form
o Customs Invoice - The U.S. does not mandate a specific form, but an acceptable fillable
form may be found on Canada Customs’ website.
o Packing List – provide the date of shipment, part numbers, serial numbers, net weight,
gross weight, container or pallet number associated with the shipped goods. UNB may
create the document in Word; it will be used by customs officials to verify the contents
shipped in each box/container.
o Way Bill / Bill of Lading
Arrange for pick-up by transportation provider/courier, if needed.
Indicate the appropriate NDR Code on the shipping documents, especially the Way Bill / Bill of
Lading. Some carriers will require this code. For defective goods export for repair or
replacement, the appropriate codes are:
Reason for Export:
Goods temporarily exported for repair
Goods exported to be replaced
NDR Code to be specified:
“NDR 10”
“NDR 1”
Email or Fax the contact, at the supplier, a copy of the Special Vendor Instructions Sheet.
For additional information, please refer to: Canada Border Services Agency www.cbsa.gc.ca