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ADVANCED SERVICES ST AT EM ENT O F W O RK
SO W
RESAL E T ERM S &
CO NDIT IO NS AG REEM ENT
I f y ou pu r c h as e pr oj e c t -r e l at e d or c on s u l t an c y s e r v i c e s d i r e c t l y f r om C i s c o f or r e s al e t o an e n d u s e r pu r s u an t t o an
Ad v an c e d Se r v i c e s St at e m e n t of W or k (“SO W ”), an d i f y ou r Sy s t e m s I n t e g r at or Ag r e e m e n t (“Ag r e e m e n t ”) d oe s n ot
c on t ai n t h e E x h i b i t f or t h e P u r c h as e an d R e s al e of C i s c o T r an s ac t i on al Ad v an c e d Se r v i c e s or e q u i v al e n t t e r m s an d
c on d i t i on s f or y ou r pu r c h as e of SO W -b as e d s e r v i c e s f or r e s al e , t h e n b ot h C i s c o an d I n t e g r at or h e r e b y ag r e e t h at an y
s u c h SO W w i l l b e g ov e r n e d b y t h e t e r m s an d c on d i t i on s of t h e Ag r e e m e n t an d t h os e t e r m s an d c on d i t i on s s e t f or t h i n
t h i s SO W R e s al e T e r m s & C on d i t i on s Ag r e e m e n t (t h e s e “SO W R e s al e T e r m s ”), w h i c h i s h e r e b y i n c or por at e d i n t o,
an d m ad e a par t of , t h e SO W b y t h i s r e f e r e n c e . T o t h e e x t e n t t h e r e i s a c on f l i c t b e t w e e n t h e t e r m s of t h e Ag r e e m e n t
an d t h e s e SO W R e s al e T e r m s , t h e t e r m s of t h e s e SO W R e s al e T e r m s s h al l c on t r ol as t o t h e s u b j e c t m at t e r of t h e s e
SO W R e s al e T e r m s . T h e t e r m s of t h e SO W , i n c l u d i n g t h e s e SO W R e s al e T e r m s , ar e l i m i t e d t o t h e s c ope of s u c h
SO W , an d s h al l n ot b e appl i c ab l e t o an y ot h e r SO W s w h i c h m ay b e e x e c u t e d b e t w e e n t h e par t i e s . An y c api t al i z e d
t e r m s n ot d e f i n e d h e r e i n s h al l h av e t h e m e an i n g as c r i b e d t o s u c h t e r m s i n t h e SO W or t h e Ag r e e m e n t .
1. De
R e
(G
R e
Ag
fin itio n
s al e T
l os s ar y
s al e T
re e m e n
2. Sc o p e .
a. T h e s
Ag r e
u n d e
T r an
f or R
E x c e
T e rm
Ag r e
b . T h e
C is c
c as e
h e re
T r an
pu r s
c .
s
e rm
of
e rm
t.
(f or t h
s on l y
T e rm s
s or
e
pu r pos e s of t h e s e
) ar e t h os e i n Appe n
) at t h e e n d of t h e s e
as d e f i n e d i n t h e SO
SO W
d ix A
SO W
W
or
e
SO W
R e s al e
T e rm s
am e n d
th e
e m e n t t o i n c l u d e t h e t e r m s an d c on d i t i on s
r
w h ic h
I n t e g r at or
m ay
pu r c h as e
s ac t i on al Ad v an c e d Se r v i c e s f r om C i s c o
e s al e t o E n d U s e r pu r s u an t t o t h e SO W .
pt as m od i f i e d b y t h e s e SO W
R e s al e
s , al l t e r m s an d
c on d i t i on s of t h e
e m e n t s h al l r e m ai n i n f u l l f or c e an d e f f e c t .
C i s c o B r an d R e s al e Su ppor t E x h i b i t
o B r an d R e s al e Su ppor t Appe n d i x (as
m ay b e ) as s e t f or t h i n t h e Ag r e e m e n
b y am e n d e d t o al l ow f or t h e r e s al e
s ac t i on al Ad v an c e d Se r v i c e s t o E n d U
u an t t o t h e SO W .
T h e
te rm
“Se r v i c e s ”
Ag r e e m e n t an d r e l at e d
h e r e b y am e n d e d t o
Ad v an c e d Se r v i c e s .
h e r e i n , al l t e r m s an d
I n t e g r at or ’s
r e s al e
of
T r an s ac t i on al
Ad v an c
d e l i v e r y of s u c h Se r v i c e
s e t f or t h i n t h e Ag r e e m e
or
th e
t is
of
s e r
as
d e f in e d
in
th e
Su ppor t E x h i b i t (s ) i s
i n c l u d e T r an s ac t i on al
E x c e pt as s e t f or t h
c on d i t i on s r e g ar d i n g
Se r v i c e s
(i n c l u d i n g
e d
Se r v i c e s ), an d
s b y C i s c o s h al l b e as
n t.
3. O r d e r s . I n t e g r at or s h al l , u pon an d s u b j e c t t o
appr ov al b y
C i s c o, pu r c h as e
T r an s ac t i on al
Ad v an c e d Se r v i c e s b y i s s u i n g a P u r c h as e O r d e r .
E ac h P u r c h as e O r d e r m u s t b e s i g n e d / s e al e d , as
appl i c ab l e , i f r e q u e s t e d b y C i s c o, or (i n t h e c as e of
e l e c t r on i c t r an s m i s s i on ) s e n t , b y an au t h or i z e d
r e pr e s e n t at i v e , i n d i c at i n g
th e
SO W
pr oj e c t
i d e n t i f i c at i on n u m b e r , s pe c i f i c Se r v i c e s , q u an t i t y ,
pr i c e , t ot al pu r c h as e pr i c e , b i l l -t o an d s h i p-t o
n am e s , ad d r e s s e s , t ax e x e m pt c e r t i f i c at i on s , i f
appl i c ab l e , r e f e r e n c e t o t h e SO W , an d an y ot h e r
s pe c i al i n s t r u c t i on s . N o c on t i n g e n c y c on t ai n e d on
C o n t r o l l ed D o c . # 322116 V er : 1. 1
an y
T h e
an y
P u r
d oc
an d
d e e
P u r c h as e O r d e r s h al l b e
t e r m s of t h e SO W s h al l
ad d i t i on al or c on f l i c t i n
c h as e O r d e r or ot h e r
u m e n t at i on s u b m i t t e d b y
an y s u c h ad d i t i on al or c
m e d r e j e c t e d b y C i s c o.
b i n d i n g u pon C
appl y , r e g ar d l e
g
te rm s
on
c or r e s pon d e n c
I n t e g r at or t o C
on f l i c t i n g t e r m
i s c o.
s s of
an y
e or
i s c o,
s ar e
4. Se r v i c e s .
a. T h e T r an s ac t i on al Ad v an c e d Se r v i c e s w i l l b e
pr ov i d e d b y C i s c o pu r s u an t t o t h e t e r m s an d
c on d i t i on s of t h e SO W
an d t h e Ag r e e m e n t .
C i s c o m ay
u s e
s u b c on t r ac t or s
(u n d e r
s e par at e c on t r ac t t o C i s c o) t o pe r f or m t h e
T r an s ac t i on al
Ad v an c e d
Se r v i c e s ,
or
por t i on (s ) t h e r e of .
b . T h e
T r an
ag r e
pr ov
t h os
5. P r i c i n g .
SO W e x c l u s i v e l y d e f i n e s
s ac t i on al Ad v an c e d Se r
e s t h at C i s c o i s n ot
i d i n g an y Se r v i c e s t o E
e e x pl i c i t l y s e t f or t h i n t h e
t h e s c ope
v ic e s . In te
r e s pon s i b
n d U s e r b
SO W .
of t h e
g r at or
l e f or
e y on d
a. P r i c e s f or T r an s ac t i on al Ad v an c e d
s h al l b e as s pe c i f i e d i n t h e SO W .
Se r v i c e s
c .
Se r v i c e s
b . Al l pr i c e s ar e e x c l u s i v e of an y t ax e s , f e e s ,
d u t i e s or ot h e r appl i c ab l e am ou n t s . I n t e g r at or
s h al l pay t h e t ax e s r e l at e d t o T r an s ac t i on al
Ad v an c e d Se r v i c e s pu r c h as e d pu r s u an t t o t h e
SO W , or I n t e g r at or s h al l pr e s e n t an e x e m pt i on
c e r t i f i c at e ac c e pt ab l e t o t h e t ax i n g au t h or i t i e s .
Appl i c ab l e t ax e s , i f an y , s h al l b e b i l l e d as a
s e par at e i t e m on t h e i n v oi c e . C i s c o r e s e r v e s
th e
r i g h t t o i n c r e as e
th e
T r an s ac t i on al
Ad v an c e d Se r v i c e f e e i n t h e e v e n t I n t e g r at or
d e t e r m i n e s an y w i t h h ol d i n g t ax ob l i g at i on
pr e v e n t s C i s c o f r om r e c e i v i n g t h e s pe c i f i e d
pr i c e s
f or s u c h
T r an s ac t i on al Ad v an c e d
Se r v i c e s pu r s u an t t o Se c t i on 5(a) ab ov e .
P r i c e s f or T r an s ac t i on al Ad v an c e d
ar e n ot s u b j e c t t o an y d i s c ou n t .
L as t M o d i f i ed : 5/ 17 / 20 0 7 1: 59 : 19 PM
S O W R es al e T er m s O n l i n e
C IS C O
C O N F ID E N T IA L
Page 2 o f 8
( i i i ) i f , e x c e pt as
6. P a y m e n t a n d In v o i c i n g .
a. P a y m e n t . Al l P u r c h as e O r d e r s ar e s u b j e c t t o
c r e d i t appr ov al an d , s u b j e c t t h e r e t o, pay m e n t
t e r m s ar e n e t t h i r t y (3 0 ) d ay s f r om t h e d at e of
i n v oi c e . U n l e s s ot h e r w i s e ag r e e d b y C i s c o, al l
pay m e n t s s h al l b e m ad e i n t h e c u r r e n c y u s e d
b y t h e C i s c o Sy s t e m s e n t i t y w i t h w h i c h
I n t e g r at or h as pl ac e d i t s P u r c h as e O r d e r . An y
s u m n ot pai d b y I n t e g r at or w h e n d u e s h al l
b e ar i n t e r e s t f r om t h e d u e d at e u n t i l pai d at a
r at e of : (i ) t e n (10 ) pe r c e n t pe r an n u m or (i i )
t h e m ax i m u m r at e pe r m i t t e d b y l aw , w h i c h e v e r
is le s s .
b . In v o i c i n g . C i s c o w i l l i n v oi c e I n t e g r at or u pon
c om pl e t i on of e ac h M i l e s t on e as d e f i n e d i n t h e
SO W , pe r t h e SO W ’s M i l e s t on e s c h e d u l e .
I n v oi c e s m ay c on t ai n m u l t i pl e M i l e s t on e s . T h e
SO W
M i l e s t on e s c h e d u l e s u pe r s e d e s an y
M i l e s t on e s i d e n t i f i e d i n a P u r c h as e O r d e r ;
n e v e r th e le s s , u n le s s
ot h e r w i s e
m u t u al l y
ag r e e d u pon v i a a c h an g e m an ag e m e n t
pr oc e d u r e , t h e t ot al i n v oi c e d am ou n t s f or
SO W
M i l e s t on e s s h al l n ot e x c e e d t h e t ot al
am ou n t of I n t e g r at or ’s
P u r c h as e
O rd e r.
I n t e g r at or s h al l n ot d e l e g at e t o E n d U s e r (or
an y ot h e r t h i r d par t y ) or ot h e r w i s e as s i g n t h e
t as k of ac c e pt i n g or as s e s s i n g c om pl e t i on of
M i l e s t on e s ; an y l an g u ag e t o t h e c on t r ar y i n t h e
SO W i s v oi d an d of n o e f f e c t .
7. T e r m
a n d T e r m in a tio n .
a. T h e t e r m of t h e SO W s h al l c om m e n c e on t h e
SO W E f f e c t i v e D at e an d s h al l c on t i n u e u n t i l
l as t M i l e s t on e c om pl e t i on , u n l e s s ot h e r w i s e
s pe c i f i e d i n t h e SO W .
b . T h e SO W ,
Se r v i c e s b e
t e r m i n at e d
w r i t t e n n ot i c
( i)
( ii)
an d an y T r an s ac t i on al Ad v an c e d
i n g pe r f or m e d h e r e u n d e r , m ay b e
i m m e d i at e l y b y e i t h e r par t y u pon
e :
i f t h e ot h e r par t y b r e ac h
m at e r i al pr ov i s i on s of t h e
b r e ac h i s n ot c apab l e of
af t e r pr ov i d i n g t h i r t y (3 0
n ot i c e t o t h e b r e ac h i n g
b r e ac h i n g par t y f ai l s t o c u
w i t h i n s u c h pe r i od ;
e s an y
SO W
b e in g c
) d ay s
par t y
re s u c h
of t h e
an d t h e
u r e d or
w r itte n
if th e
b r e ac h
c .
pr ov i d e d b e l ow , e i t h e r par t y
as s i g n s (b y ope r at i on of l aw or ot h e r w i s e ,
i n c l u d i n g m e r g e r ) or t r an s f e r s an y of t h e
r i g h t s or r e s pon s i b i l i t i e s g r an t e d u n d e r t h e
SO W , w i t h ou t t h e pr i or w r i t t e n c on s e n t of
t h e ot h e r par t y , or i n t h e e v e n t of a s al e of
al l or s u b s t an t i al l y al l of s u c h par t y ’s
as s e t s , or t r an s f e r of a c on t r ol l i n g i n t e r e s t
i n s u c h par t y t o an u n af f i l i at e d t h i r d par t y .
N ot w i t h s t an d i n g t h e f or e g oi n g : (y ) C i s c o
re s e rv e s
th e
r ig h t
t o s u b c on t r ac t
T r an s ac t i on al Ad v an c e d Se r v i c e s t o an y
Af f i l i at e or t h i r d par t y or g an i z at i on t o
pr ov i d e T r an s ac t i on al Ad v an c e d Se r v i c e s
t o I n t e g r at or , an d (z ) C i s c o m ay as s i g n t h e
SO W or al l or an y por t i on of i t s r i g h t s an d
ob l i g at i on s h e r e u n d e r , t o an y Af f i l i at e of
C i s c o.
I f T r an s ac t i on al Ad v an c e d Se r v i c e s f e e s ar e
n ot pai d w h e n d u e an d pay m e n t h as n ot b e e n
r e c e i v e d w i t h i n t h i r t y (3 0 ) d ay s af t e r n ot i c e
f r om C i s c o of s u c h pas t d u e pay m e n t , C i s c o
m ay w i t h h ol d t h e pr ov i s i on of T r an s ac t i on al
Ad v an c e d Se r v i c e s u n t i l al l am ou n t s pas t d u e
ar e pai d i n f u l l , an d / or i m m e d i at e l y t e r m i n at e
t h e SO W .
d . U pon
pay C
to th
ag r e e
r e im b
h al l
u p
th e
n s e
8. In t e g r a t o r ’s Ri g h t s a n d O b l i g a t i o n s .
a. Af t e r t h e SO W
par t i e s :
h as b e e n f u l l y e x e c u t e d b y t h e
(i ) I n t e g r at or i s
au t h or i z e d ,
e x c lu s iv e
b as i s ,
to
T r an s ac t i on al Ad v an c e d Se
U s e r pu r s u an t t o t h e pr ov
SO W .
on
re s e
r v ic e
i s i on
a n on
ll
s u c
s to E n
s of t h
e
d
h
-
(i i ) I n t e g r at or ag r e e s t h at pr i or t o ac c e pt i n g a
pu r c h as e or d e r f r om E n d U s e r f or s u c h
T r an s ac t i on al
Ad v an c e d
Se r v i c e s ,
I n t e g r at or s h al l e i t h e r :
i f t h e ot h e r par t y : (w ) c e as e s , or t h r e at e n s
t o c e as e t o c ar r y on b u s i n e s s as a g oi n g
c on c e r n ; or (x ) b e c om e s or m ay b e c om e
t h e ob j e c t of t h e i n s t i t u t i on of v ol u n t ar y or
i n v ol u n t ar y pr oc e e d i n g s i n b an k r u pt c y or
l i q u i d at i on , or (y ) a r e c e i v e r or s i m i l ar
of f i c e r i s appoi n t e d w i t h r e s pe c t t o t h e
w h ol e or a s u b s t an t i al par t of i t s as s e t s ; or
(z ) an e v e n t s i m i l ar t o an y of t h e f or e g oi n g
oc c u r s u n d e r appl i c ab l e l aw ; or
C o n t r o l l ed D o c . # 322116 V er : 1. 1
t e r m i n at i on of t h e SO W , I n t e g r at or s
i s c o f or al l w or k C i s c o h as pe r f or m e d
e e f f e c t i v e d at e of t e r m i n at i on at
d
u pon
pr i c e s , f e e s
an d
e x pe
u r s e m e n t r at e s .
L as t M o d i f i ed : 5/ 17 / 20 0 7 1: 59 : 19 PM
S O W R es al e T er m s O n l i n e
(1) E n
Ad
U s
an
ob
or
s u re th
v an c e d
e r u n d e
d E n d
l i g at i on s
at
f or
Se r v i c
r s t an d s
U s e r ’s
u n d e r
e ac h T r an s ac t i on al
pu r c h as e d , E n d
C i s c o’s ob l i g at i on s
r e s pon s i b i l i t i e s an d
t h e appl i c ab l e SO W ;
e
(2) I n c l u d e
th e
pr oj e c t
s c ope
an d
r e s pon s i b i l i t i e s of e ac h par t y f or e ac h
T r an s ac t i on al Ad v an c e d Se r v i c e as
s e t f or t h i n t h e appl i c ab l e SO W i n i t s
s e par at e c on t r ac t (s ) w i t h E n d U s e r f or
e ac h T r an s ac t i on al Ad v an c e d Se r v i c e
r e s ol d b y I n t e g r at or , an d d i s c l os e t h at
C IS C O
C O N F ID E N T IA L
Page 3 o f 8
I n t e g r at or h as c on t r ac t e d w i t h C i s c o
f or t h e pr ov i s i on of s u c h T r an s ac t i on al
Ad v an c e d Se r v i c e s .
(i i i ) I n t e g r at or s h al l pr ov i d e t o C i s c o, an d
C i s c o s h al l e n s u r e t h at i t s pe r s on n e l or
s u b c on t r ac t or s
m ak e
c om m e r c i al l y
r e as on ab l e e f f or t s t o c om pl y w i t h E n d
U s e r ’s
s e c u r it y
r e g u l at i on s
in
th e ir
ac t i v i t i e s
at E n d
U s e r s it e s
or i n
c on n e c t i on
w ith
E n d
U s e r s y s te m s ;
h ow e v e r , C i s c o’s pe r s on n e l or ag e n t s
s h al l n ot b e r e q u i r e d t o s i g n i n d i v i d u al
ag r e e m e n t s w i t h E n d U s e r or I n t e g r at or or
w ai v e an y pe r s on al r i g h t s s u c h pe r s on n e l
or ag e n t s m i g h t h av e .
9. W a r r a n t y .
a. AL L
T R AN SAC T I O N AL
AD V AN C E D
SE R V I C E S P R O V I D E D H E R E U N D E R SH AL L
B E
P E R F O R M E D
IN
A W O R K M AN L I K E
M AN N E R . E X C E P T AS SP E C I F I E D I N T H I S
SE C T I O N 9, C I SC O H E R E B Y D I SC L AI M S
AN D
I N T E G R AT O R
W AI V E S
AL L
R E P R E SE N T AT I O N S, C O N D I T I O N S AN D
W AR R AN T I E S
(W H E T H E R
E X P R E SS,
IM P L IE D , O R
ST AT U T O R Y ), I N C L U D I N G
W I T H O U T L I M I T AT I O N , AN Y W AR R AN T Y
O R C O N D I T I O N : (I ) O F M E R C H AN T AB I L I T Y ,
F I T N E SS F O R A P AR T I C U L AR P U R P O SE ,
N O N -I N F R I N G E M E N T ,
T IT L E ,
SAT I SF AC T O R Y
Q U AL I T Y ,
Q U IE T
E N J O Y M E N T
O R
AC C U R AC Y , O R
(I I )
AR I SI N G
F R O M
AN Y
C O U R SE
O F
D E AL I N G , C O U R SE O F P E R F O R M AN C E ,
O R U SAG E I N T H E I N D U ST R Y .
b . T O T H E E X T E N T AN I M P L I E D W AR R AN T Y
C AN N O T
B E
D I SC L AI M E D ,
SU C H
W AR R AN T Y I S L I M I T E D I N D U R AT I O N T O
T H E AP P L I C AB L E E X P R E SS W AR R AN T Y
P E R IO D .
I N T E G R AT O R ’S SO L E
AN D
E X C L U SI V E R E M E D Y F O R
B R E AC H
O F
W AR R AN T Y
SH AL L
B E , AT
C I SC O ’S
O P T I O N , R E -P E R F O R M AN C E
O F
T H E
T R AN SAC T I O N AL AD V AN C E D SE R V I C E S;
O R T E R M I N AT I O N O F T H E SO W O R T H E
AP P L I C AB L E T R AN SAC T I O N AL AD V AN C E D
SE R V I C E S AN D R E T U R N O F T H E P O R T I O N
O F
T H E
T R AN SAC T I O N AL
AD V AN C E D
SE R V I C E
F E E S P AI D
T O
C I SC O
B Y
I N T E G R AT O R
F O R
SU C H
N O N C O N F O R M IN G
T R AN SAC T I O N AL
AD V AN C E D SE R V I C E S.
10 . L i m i t a t i o n
o f L ia b ility
Da m a g e s W a i v e r .
a. T
L
R
P
O
T H E
E
O C AL L AW
E SAL E T E R
AR T Y ’S, I T
a n d
X T E N T
R E
, N O T H IN G
M S SH AL L
S AF F I L I AT
Co n s e q u e n t i a l
Q U IR
IN T
L IM IT
E S’,
E D
U N D
H E SE SO
: (I ) E I T H
O F F IC E R
C o n t r o l l ed D o c . # 322116 V er : 1. 1
E R
W
E R
S’,
D I R E C T O R S’, E
SU P P L I E R S’ C
T H E O T H E R P
O R
D E AT H
N E G L IG E N C E ,
L I AB I L I T Y
M I SR E P R E SE N
O F D E C E IT .
M P L O Y E E S’, AG E N T S’ AN
O L L E C T IV E
L I AB I L I T Y
T
AR T Y F O R B O D I L Y I N J U R
C AU SE D
B Y
T H E
O R
(I I ) E I T H E R
P AR T Y
F O R
F R AU D U L E N
T AT I O N O R I N T H E T O R
O
D
Y
IR
’S
T
T
b . AL L L I AB I L I T Y O F C I SC O , I T S AF F I L I AT E S,
O F F I C E R S, D I R E C T O R S, E M P L O Y E E S,
AG E N T S AN D SU P P L I E R S C O L L E C T I V E L Y
F O R C L AI M S AR I SI N G U N D E R T H E SO W
O R
O T H E R W I SE H O W SO E V E R
AR I SI N G
SH AL L B E L I M I T E D T O T H E AM O U N T P AI D
B Y I N T E G R AT O R T O C I SC O P U R SU AN T T O
T H E
SO W
D U R IN G
T H E
T W E L V E
(12)
M O N T H P E R IO D P R E C E D IN G T H E E V E N T
O R C I R C U M ST AN C E S F I R ST G I V I N G R I SE
T O SU C H L I AB I L I T Y . T H I S L I M I T AT I O N O F
L I AB I L I T Y I S C U M U L AT I V E AN D N O T P E R I N C I D E N T (I .E ., T H E E X I ST E N C E O F T W O
O R M O R E C L AI M S W I L L N O T E N L AR G E
T H I S L I M I T ).
c .
SU B J E C T T O T H E E X C E P T I O N S SE T O U T
IN
SE C T I O N
10 (a), O R
I N T E G R AT O R ’S
B R E AC H O F SE C T I O N 11, I N N O E V E N T
SH AL L E I T H E R P AR T Y , I T S R E SP E C T I V E
AF F I L I AT E S,
O F F I C E R S,
D I R E C T O R S,
E M P L O Y E E S, AG E N T S O R SU P P L I E R S B E
L I AB L E F O R AN Y SP E C I AL , I N C I D E N T AL ,
IN D IR E C T
O R
C O N SE Q U E N T I AL
D AM AG E S, O R
L O ST
R E V E N U E , L O ST
P R O F I T S, L O ST B U SI N E SS O P P O R T U N I T Y ,
O R L O ST O R D AM AG E D D AT A, W H E T H E R
AR I SI N G I N C O N T R AC T , T O R T (I N C L U D I N G
N E G L I G E N C E ), O R O T H E R W I SE , E V E N I F
SU C H P AR T Y H AS B E E N I N F O R M E D O F
T H E P O SSI B I L I T Y T H E R E O F .
11. L i c e n s e .
a. N ot h i n g i n t h e SO W s h al l am e n d t h e l i c e n s e s
pr ov i d e d w i t h an y C i s c o h ar d w ar e or s of t w ar e
pr od u c t s . E n d U s e r ’s i n t e l l e c t u al pr ope r t y
l i c e n s e r i g h t s pr ov i d e d h e r e u n d e r , i f an y , s h al l
b e as s e t f or t h i n Appe n d i x B . T h e pr ov i s i on s
in
Appe n d i x
B
appl y
on l y
t o t h os e
T r an s ac t i on al
Ad v an c e d
Se r v i c e s ,
D e l i v e r ab l e s an d ot h e r I n t e l l e c t u al P r ope r t y
d e t ai l e d i n t h e SO W .
b . I n t e g r at or h e r e
t h e t e r m s an d
s u b s t an t i al l y s
E n d U s e r an d
b ou n d b y s u c h
t o a l e g al l y e
I n t e g r at or ag r e
f or an y b r e ac h
E n d U s e r.
L as t M o d i f i ed : 5/ 17 / 20 0 7 1: 59 : 19 PM
S O W R es al e T er m s O n l i n e
b y ag r e e s t o pr ov i d e a c opy of
c on d i t i on s i n Appe n d i x B (or
i m i l ar t e r m s an d c on d i t i on s ) t o
h av e E n d U s e r ag r e e t o b e
t e r m s an d c on d i t i on s pu r s u an t
n f or c e ab l e w r i t t e n ag r e e m e n t .
e s t h at i t w i l l b e l i ab l e t o C i s c o
of s u c h t e r m s an d c on d i t i on s b y
C IS C O
C O N F ID E N T IA L
Page 4 o f 8
c .
an d i n t e r e s t t h e r e i n .
I n t e g r at or s h al l
e x e c u t e s u c h d oc u m e n t s , r e n d e r s u c h
as s i s t an c e , an d t ak e s u c h ot h e r ac t i on as
C i s c o m ay r e as on ab l y r e q u e s t , at C i s c o' s
e x pe n s e , t o appl y f or , r e g i s t e r , pe r f e c t ,
c on f i r m , an d pr ot e c t C i s c o’s r i g h t s t o s u c h
T r an s ac t i on al
Ad v an c e d
Se r v i c e s ,
P r od u c t s , D e l i v e r ab l e s , D at a C ol l e c t i on
T ool s , R e por t s an d / or Sc r i pt s an d an y
d e r i v at i v e s , i m pr ov e m e n t s or m od i f i c at i on s
t h e r e of , an d al l I n t e l l e c t u al P r ope r t y r i g h t s
th e r e in .
E x c e pt as ot h e r w i s e s e t f or t h i n t h e SO W an d
s u b j e c t t o t h e t e r m s an d c on d i t i on s h e r e i n ,
C i s c o h e r e b y g r an t s I n t e g r at or a l i m i t e d , n on e x c l u s i v e , n on -t r an s f e r ab l e r i g h t (w i t h ou t r i g h t
t o s u b l i c e n s e ) t o u s e , c opy an d d i s t r i b u t e t o
E n d U s e r : (i ) Sof t w ar e pr ov i d e d as a r e s u l t of
T r an s ac t i on al Ad v an c e d Se r v i c e s , i f an y , (i i )
t h e D e l i v e r ab l e s s pe c i f i e d i n t h e SO W
(i n
ob j e c t c od e f or m i f Sof t w ar e ), i f an y , an d (i i i )
D at a C ol l e c t i on T ool s , i f an y , s ol e l y f or t h e
pu r pos e of f u l f i l l i n g an y I n t e g r at or ob l i g at i on s
t o E n d U s e r as e x pl i c i t l y s e t f or t h i n an
appl i c ab l e SO W , i f an y .
(2) T o t h e e x t e n t I n t e g r at or pr ov i d e s an y
I n t e g r at or P r e -E x i s t i n g T e c h n ol og y t h at i s
i n c or por at e d
i n t o an y
T r an s ac t i on al
Ad v an c e d
Se r v i c e s ,
P r od u c t s ,
D e l i v e r ab l e s , D at a C ol l e c t i on
T ool s ,
R e por t s an d / or Sc r i pt s pr ov i d e d t o a E n d
U s e r pu r s u an t t o t h e SO W , I n t e g r at or
h e r e b y g r an t s t o C i s c o a pe r pe t u al ,
i r r e v oc ab l e , r oy al t y f r e e , w or l d w i d e r i g h t
an d l i c e n s e u n d e r al l I n t e l l e c t u al P r ope r t y
i n an d t o s u c h I n t e g r at or P r e -E x i s t i n g
T e c h n ol og y t o u s e , m ak e , h av e m ad e ,
of f e r t o s e l l , s e l l , c opy , d i s t r i b u t e , an d
c r e at e d e r i v at i v e w or k s of s u c h I n t e g r at or
P r e -E x i s t i n g T e c h n ol og y as i n c or por at e d
in to
s u c h
T r an s ac t i on al
Ad v an c e d
Se r v i c e s , P r od u c t s , D e l i v e r ab l e s , D at a
C ol l e c t i on T ool s , R e por t s , Sc r i pt s an d / or
C i s c o P r e -E x i s t i n g T e c h n ol og y .
12. O w n e r s h i p .
(a) E ac h par t y w i l l r e t ai n t h e e x c l u s i v e ow n e r s h i p
of al l of i t s pr e -e x i s t i n g I n t e l l e c t u al P r ope r t y ,
C on f i d e n t i al
I n f or m at i on
an d
m at e r i al s ,
i n c l u d i n g , w i t h ou t l i m i t at i on , pr opr i e t ar y i d e as ,
s k e t c h e s , d i ag r am s , t e x t , k n ow -h ow , c on c e pt s ,
pr oof s
of
c on c e pt s , ar t w or k , s of t w ar e ,
al g or i t h m s , m e t h od s , pr oc e s s e s , i d e n t i f i e r
c od e s or ot h e r t e c h n ol og y t h at ar e ow n e d b y a
par t y
pr i or
t o c om m e n c e m e n t
of an y
T r an s ac t i on al Ad v an c e d Se r v i c e s h e r e u n d e r ,
or t h at ar e ot h e r w i s e d e v e l ope d b y or f or s u c h
par t y ou t s i d e t h e s c ope of t h e SO W
(“P r e E x i s t i n g T e c h n ol og y ”).
(b ) E x c e pt as ot h e r w i s e e x pr e s s l y s e t f or t h i n t h e
SO W , C i s c o ow n s an d w i l l c on t i n u e t o ow n al l
r i g h t , t i t l e , an d
in t e r e s t in
an d
to th e
T r an s ac t i on al Ad v an c e d Se r v i c e s , P r od u c t s ,
D e l i v e r ab l e s , D at a C ol l e c t i on T ool s , R e por t s ,
Sc r i pt s , s k e t c h e s , d i ag r am s , t e x t , k n ow -h ow ,
c on c e pt s , pr oof s
of
c on c e pt s , ar t w or k ,
s of t w ar e , al g or i t h m s , m e t h od s , pr oc e s s e s ,
i d e n t i f i e r c od e s or ot h e r t e c h n ol og y pr ov i d e d
or d e v e l ope d b y C i s c o (or a t h i r d par t y ac t i n g
on C i s c o’s b e h al f ) pu r s u an t t o t h e SO W ,
in c lu d in g
m od i f i c at i on s ,
e n h an c e m e n t s ,
i m pr ov e m e n t s or d e r i v at i v e w or k s of an y of t h e
f or e g oi n g , r e g ar d l e s s of w h o f i r s t c on c e i v e s or
re d u c e s
t o pr ac t i c e , an d
al l I n t e l l e c t u al
P r ope r t y i n an y of t h e f or e g oi n g (c ol l e c t i v e l y
“C i s c o I n t e l l e c t u al P r ope r t y ”).
(1) E x c e pt f or an y I n t e g r at or P r e -E x i s t i n g
T e c h n ol og y , t o t h e
e x t e n t I n t e g r at or
pr ov i d e s
an y
I n t e g r at or
I n t e l l e c t u al
P r ope r t y d e v e l ope d b y I n t e g r at or (or b y a
t h i r d par t y ac t i n g on I n t e g r at or ' s b e h al f )
t h at i s i n c or por at e d i n t o an y T r an s ac t i on al
Ad v an c e d
Se r v i c e s ,
P r od u c t s ,
D e l i v e r ab l e s , D at a C ol l e c t i on
T ool s ,
R e por t s an d / or Sc r i pt s pr ov i d e d t o a E n d
U s e r pu r s u an t t o t h e SO W , I n t e g r at or
h e r e b y i r r e v oc ab l y t r an s f e r s , c on v e y s an d
as s i g n s , an d ag r e e s t o t r an s f e r , c on v e y ,
an d as s i g n , t o C i s c o al l of i t s r i g h t , t i t l e ,
C o n t r o l l ed D o c . # 322116 V er : 1. 1
c .
As b e t w e e n I n t e g r at or an d C i s c o, I n t e g r at or
s h al l at al l t i m e s r e t ai n al l r i g h t , t i t l e an d
i n t e r e s t i n an d t o al l of I n t e g r at or ' s P r e -E x i s t i n g
T e c h n ol og y an d al l I n t e l l e c t u al P r ope r t y t h at i s
d e v e l ope d b y I n t e g r at or or b y a t h i r d par t y on
I n t e g r at or ' s b e h al f t h e r e af t e r , ot h e r t h an C i s c o
I n t e l l e c t u al P r ope r t y . T h i r d P ar t y P r od u c t s
s h al l at al l t i m e s b e ow n e d b y t h e appl i c ab l e
t h i r d par t y , an d w i l l b e s u b j e c t t o an y
appl i c ab l e t h i r d par t y l i c e n s e t e r m s .
13. Co n t r a c t i n g w i t h U .S. F e d e r a l G o v e r n m e n t . T o
th e
e x t e n t T r an s ac t i on al Ad v an c e d
Se r v i c e s
e n g ag e m e n t s r e l at e t o a U .S. F e d e r al G ov e r n m e n t
c on t r ac t , C i s c o’s T r an s ac t i on al Ad v an c e d Se r v i c e s
of f e r i n g s ar e “c om m e r c i al i t e m ” as t h at t e r m i s
d e f i n e d u n d e r F AR 2.10 1. C i s c o of f e r s an d / or
pr ov i d e s t h e s e s e r v i c e s u pon a c om pe t i t i v e b as i s
an d i n s u b s t an t i al q u an t i t i e s i n t h e c om m e r c i al
m ar k e t pl ac e
b as e d
u pon
e s t ab l i s h e d
m ar k e t
pr i c e s f or s pe c i f i c t as k s pe r f or m e d u n d e r s t an d ar d
c om m e r c i al t e r m s an d c on d i t i on s .
14. Su r v i v a l .
(T e r m
an
(L i m i t at i on
W ai v e r ),
(Su r v i v al ),
L as t M o d i f i ed : 5/ 17 / 20 0 7 1: 59 : 19 PM
S O W R es al e T er m s O n l i n e
Se c
d
of L
11
th e
t i on s 6 (P ay m e n t an d I n v oi c i n g ), 7
T e r m i n at i on ), 9 (W ar r an t y ), 10
i ab i l i t y an d C on s e q u e n t i al D am ag e s
(L i c e n s e ), 12 (O w n e r s h i p), 14
G l os s ar y of T e r m s an d E n d U s e r
C IS C O
C O N F ID E N T IA L
Page 5 o f 8
L ic
SO
Se
te r
e n s
W
r v ic
m in
e
R i g h t s Appe n d
(SO W
P r oc e s s ,
e s
N ot
C ov e r
at i on or e x pi r at i on
i c e s , an d E x h i b i t 2 of t h e
St an d ar d D e f i n i t i on s an d
e d ) s h al l
s u r v iv e
th e
of t h e SO W .
[A p p e n d i x A , G l o s s a r y o f T e r m s a n d
A p p e n d i x B, E n d U s e r L i c e n s e R i g h t s , F o l l o w s ]
C o n t r o l l ed D o c . # 322116 V er : 1. 1
L as t M o d i f i ed : 5/ 17 / 20 0 7 1: 59 : 19 PM
S O W R es al e T er m s O n l i n e
C IS C O
C O N F ID E N T IA L
Page 1 o f 8
APPENDIX A
G L O S S AR Y O F T ER M S
Af f i l i a t e with respect to a party, means any corporation,
f irm, partnership, l imited l iab il ity company or other entity,
whether de jure or de f a c t o , that d irectl y or ind irectl y
owns, is owned b y, or is u nd er common ownership with
su ch party to the ex tent of at l east f if ty percent (5 0 % ) of
the eq u ity hav ing the power to v ote on or d irect the
af f airs of su ch party, and any person, f irm, partnership,
corporation, l imited l iab il ity company or other entity
actu al l y control l ed b y, control l ing , or u nd er common
control with su ch party.
De l i v e r a b l e ( s ) means, with respect to each S O W , the
items specif ied as d el iv erab l es in the S O W , if any.
In t e l l e c t u a l Pr o p e r t y means any and al l tang ib l e and
intang ib l e: (i) rig hts associated with work s of au thorship
throu g hou t the worl d , incl u d ing b u t not l imited to
copyrig hts, neig hb oring rig hts, moral rig hts, and mask
work s, and al l d eriv ativ e work s thereof , (ii) trad emark
and trad e name rig hts and simil ar rig hts, (iii) trad e secret
rig hts, (iv ) patents, d esig ns, al g orithms and other
ind u strial property rig hts, (v ) al l other intel l ectu al and
ind u strial property rig hts (of ev ery k ind and natu re
throu g hou t the worl d and howev er d esig nated ) whether
arising b y operation of l aw, contract, l icense, or
otherwise, and (v i) al l reg istrations, initial appl ications,
renewal s, ex tensions, continu ations, d iv isions or
reissu es thereof now or hereaf ter in f orce (incl u d ing any
rig hts in any of the f oreg oing ) .
M i l e s t o n e means a specif ic g oal , ob j ectiv e or ev ent
pertaining
to T ransactional
A d v anced
S erv ices
d escrib ed u nd er the terms of the S O W , as appl icab l e.
S ta te m e n t o f W o rk o r S O W
means the d ocu ments
ag reed u pon b y the parties pu rsu ant to this E x hib it that
d ef ine the serv ices and d el iv erab l es, if any, to b e
prov id ed thereu nd er.
T r a n s a c t i o n a l Ad v a n c e d S e r v i c e s means the proj ect
rel ated or consu l tancy serv ices sol d u nd er the S O W .
T ransactional A d v anced S erv ices are al so d ef ined in
E x hib it 2 (S O W
P rocess, S tand ard D ef initions and
S erv ices N ot C ov ered ) of the S O W as the “S erv ices.”
C o n t r o l l ed D o c . # 3 22116 V er : 1. 1
L as t M o d i f i ed : 5 / 17 / 20 0 7 1: 5 9 : 19 PM
S O W R es al e T er m s O n l i n e
C IS C O
C O N F ID E N T IA L
Page 1 o f 8
APPENDIX B
END U S ER
L IC ENS E R IG H T S
a. S u b j ect to E nd U ser’s compl iance with the terms of
these S O W R esal e T erms and the E nd U ser L icense
A g reement, C isco g rants to E nd U ser a worl d wid e,
non-ex cl u siv e and non-transf erab l e l icense to u se f or
E nd U ser’s internal b u siness u se onl y: (i) S of tware
prov id ed as a resu l t of T ransactional A d v anced
S erv ices, if any, sol el y in ob j ect cod e f orm; (ii) other
D el iv erab l es specif ied in the S O W , if any, and (iii) D ata
C ol l ection T ool s, if any (col l ectiv el y and ind iv id u al l y,
the “L icensed M aterial s”) . I n ad d ition, C isco g rants to
E nd U ser a rig ht to mod if y and create d eriv ativ e work s
of any S cripts prov id ed b y C isco to E nd U ser pu rsu ant
to these S O W R esal e T erms, sol el y f or E nd U ser’s
internal b u siness u se. T hese l icense g rants d o not
incl u d e the rig ht to su b l icense; prov id ed that E nd U ser
may permit its su ppl iers, su b contractors and other
rel ated third parties to u se the L icensed M aterial s
sol el y on E nd U ser’s b ehal f f or E nd U ser’s b enef it,
prov id ed that E nd U ser ensu res that any su ch u se is
su b j ect to l icense restrictions and conf id ential ity
ob l ig ations at l east as protectiv e of C isco’s rig hts in
su ch L icensed M aterial s as are specif ied in these
S O W R esal e T erms.
b . N othing in the S O W shal l al ter or af f ect the I ntel l ectu al
P roperty rig hts and / or l icenses prov id ed with any
C isco P rod u cts. T he terms and cond itions prov id ed
with the S of tware, or in the ab sence of su ch terms the
l icense
posted
at
http: / / www.cisco.com/ en/ U S / prod u cts/ prod _ warranties
_ item0 9 1 8 6 a0 0 8 0 2 5 c9 2 7 .html (“E nd
U ser L icense
A g reement”) , are hereb y incorporated into these S O W
R esal e T erms b y this ref erence. T o the ex tent there is
a conf l ict b etween the terms of the E nd U ser L icense
A g reement and these S O W R esal e T erms, the terms
of the E nd U ser L icense A g reement shal l appl y, u nl ess
ex pl icitl y stated otherwise in these S O W
R esal e
T erms. T he prov isions in this A ppend ix B appl y onl y
to those T ransactional A d v anced
S erv ices, and
D el iv erab l es and other I ntel l ectu al P roperty prov id ed
b y C isco to E nd U ser.
c.
E nd U ser wil l u se S of tware sol el y on C isco H ard ware,
ex cept as otherwise permitted herein; prov id ed that
E nd U ser may al so u se A ppl ication S of tware on third
party hard ware or as otherwise ex pressl y au thoriz ed in
the S of tware D ocu mentation. I n the case of D ata
C ol l ection T ool s that incl u d e H ard ware, E nd U ser wil l
u se any S of tware incl u d ed with su ch D ata C ol l ection
T ool s sol el y on the H ard ware prov id ed with su ch D ata
C ol l ection T ool s. I n the case of D ata C ol l ection T ool s
C o n t r o l l ed D o c . # 3 22116 V er : 1. 1
that consist of S of tware onl y, E nd U ser may u se su ch
D ata C ol l ection T ool s on H ard ware or third party
hard ware, u nl ess otherwise set f orth in the S O W .
d . T he l icense rig hts g ranted in this A ppend ix B are
perpetu al , prov id ed E nd U ser is not in b reach of these
S O W R esal e T erms. N otwithstand ing the ab ov e, the
l icense f or D ata C ol l ection T ool s wil l terminate u pon
the earl ier of : (i) the ex piration or termination of the
T ransactional A d v anced S erv ices pu rsu ant to which
the D ata C ol l ection T ool s were prov id ed ; or (ii) C isco’s
req u est to E nd U ser that the D ata C ol l ection T ool (s)
b e retu rned to C isco.
e. E x cept as otherwise ex pressl y set f orth in the S O W ,
neither E nd U ser nor I nteg rator shal l (nor permit a third
party to) : d ownl oad more than one copy of the
S of tware; copy, in whol e or in part, any S of tware,
D el iv erab l e or D ata C ol l ection T ool ; mak e error
corrections or d eriv ativ e work s of , or otherwise mod if y,
d ecompil e, d ecrypt, rev erse eng ineer, d isassemb l e or
otherwise red u ce al l or any portion of any S of tware,
D el iv erab l e or D ata C ol l ection T ool to hu man-read ab l e
f orm; or transf er, su b l icense, rent, l ease, d istrib u te, or
sel l any S of tware, D el iv erab l es or D ata C ol l ection
T ool s. T here are no impl ied l icenses u nd er this
A g reement, and al l rig hts not ex pressl y g ranted herein
are reserv ed to C isco.
f.
W hen E nd U ser u pd ates or u pg rad es a copy of
S of tware to a new rel ease, E nd U ser shal l not u se the
new S of tware rel ease and the correspond ing copy of
the prev iou s S of tware rel ease concu rrentl y (ex cept f or
a l imited period of paral l el testing ) .
U nd er no
circu mstances shal l the prev iou s rel ease b e re-u sed or
transf erred to any other d ev ice(s) , or otherwise hosted
f or potential l ater reu se.
g . E nd U ser hereb y g rants to C isco a perpetu al ,
irrev ocab l e, royal ty f ree, worl d wid e rig ht and l icense to
al l I ntel l ectu al P roperty in the E nd U ser F eed b ack (as
d ef ined b el ow) to u se and incorporate E nd U ser
F eed b ack into any T ransactional A d v anced S erv ices,
P rod u cts, D el iv erab l es, D ata C ol l ection T ool s,
R eports, S cripts or C isco P re-E x isting T echnol og y,
and to u se, mak e, hav e mad e, of f er to sel l , sel l , copy,
d istrib u te, and create d eriv ativ e work s of su ch E nd
U ser F eed b ack f or any and al l pu rposes whatsoev er,
and E nd U ser ack nowl ed g es and ag rees that it wil l
ob tain no rig hts in or to any T ransactional A d v anced
S erv ices, P rod u cts, D el iv erab l es, D ata C ol l ection
T ool s, R eports, S cripts or C isco P re-E x isting
L as t M o d i f i ed : 5 / 17 / 20 0 7 1: 5 9 : 19 PM
S O W R es al e T er m s O n l i n e
C IS C O
C O N F ID E N T IA L
Page 2 o f 8
T echnol og y as a resu l t of C isco’s u se of any su ch E nd
U ser F eed b ack . F or pu rposes of these S O W R esal e
T erms, “E nd U ser F eed b ack ” means al l oral or written
commu nications reg ard ing improv ements or chang es
to any T ransactional A d v anced S erv ices, P rod u cts,
D el iv erab l es, D ata C ol l ection T ool s, R eports, S cripts
or C isco P re-E x isting T echnol og y that E nd U ser
prov id es to C isco.
h. U . S . G o v ern m en t E n d U s er P urc h a s ers . T he S of tware
and D ocu mentation q u al if y as “commercial items,” as
that term is d ef ined at F ed eral A cq u isition R eg u l ation
(“F A R ”) (4 8 C .F .R .) 2 .1 0 1 , consisting of “commercial
compu ter sof tware” and
“commercial compu ter
sof tware d ocu mentation” as su ch terms are u sed in
F A R 1 2 .2 1 2 . C onsistent with F A R 1 2 .2 1 2 , F A R
5 2 .2 2 7 -1 9
C ommercial
C ompu ter
S of tware—
R estricted R ig hts and D oD F A R S u pp. 2 2 7 .7 2 0 2 -1
throu g h 2 2 7 .7 2 0 2 -4 , and notwithstand ing any other
F A R or other contractu al cl au se to the contrary in any
ag reement into which the S O W may b e incorporated ,
C u stomer may prov id e to G ov ernment end u ser or, if
the S O W is d irect, G ov ernment end u ser wil l acq u ire,
the S of tware and D ocu mentation with onl y those rig hts
set f orth in the S O W . U se of either the S of tware or
D ocu mentation or b oth constitu tes ag reement b y the
G ov ernment that the S of tware and D ocu mentation are
“commercial compu ter sof tware” and “commercial
compu ter sof tware d ocu mentation,” and constitu tes
acceptance of the rig hts and restrictions herein.