Getting Started Guide
Trimble® Accubid
Enterprise Software
Revision A
August 2013
F
Toronto Office
Trimble Canada Ltd.
7725 Jane Street
Concord, Ontario L4K 1X4
Copyright and Trademarks
©2005 - 2013 Trimble Navigation Limited.
All rights reserved.
Trimble and the Globe & Triangle logo are trademarks
of Trimble Navigation Limited, registered in the United
States and in other countries. Accubid is a trademark of
Trimble Navigation Limited registered in the United
States and/or in other countries. All other trademarks
are the property of their respective owners.
Trimble® Accubid Enterprise, Change Management and
LiveCount™ are trademarks of Trimble Navigation
Limited. Other brand and product names are trademarks
or registered trademarks of their respective holders.
Release Notice
This is the Trimble® Accubid Enterprise software
ENTERPRISE SOFTWARE GETTING STARTED GUIDE.
(Revision A).
The topics within this manual are subject to change
without written notice. Companies, names, and data
used in any examples are fictitious. Screenshots
included in the help topics may not be exactly as in the
software application.
Part Number Enterprise.9050.01.0513_GSG
Monday, August 12, 2013 7:41 am
IV
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
Contents
1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Enterprise Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2
Install Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Preliminary Steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Common Installation Commands . . . . . . . . . . . . . . . . . . 12
Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3
Get Started! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Windows® Navigation . . . . . . . .
Windows-based Programs . .
Dialog Boxes . . . . . . . .
Tree Structure . . . . . . .
Drag and Drop . . . . . . .
Data Selection . . . . . . .
Open Enterprise Software . . . . . .
Enterprise Navigation . . . . . . . .
Application (Menu tab) . . . .
Ribbons/Panels . . . . . . . .
Takeoff Ribbon . . . . . .
Grid Ribbon . . . . . . . .
Collapse the Ribbon . . . .
Navigation Pane . . . . . .
Enterprise Windows/Screens
Sort Grids . . . . . . . . .
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. 22
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. 23
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. 24
. 25
. 25
. 25
. 26
. 26
. 26
. 26
. 28
. 28
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
v
Filter Grids . . . . . . . . .
Custom Filters . . . . .
Modify Columns. . . . . .
Remove Columns . . .
Add Columns. . . . . .
Resize columns . . . .
Move Columns. . . . .
Freeze Columns . . . .
Move/Add Rows. . . . . .
Rearrange Grids/Tables . .
Collapse/Expand Panes . .
Dock and Undock Panes .
Undock Panes . . . . .
Dock Panes. . . . . . .
Screen Layouts . . . . . .
Open Layouts . . . . .
Manage Layouts . . . .
Set Typeface/Formatting .
Restore Defaults. . . . . .
Additional Functionality .
4
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. 29
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. 35
. 36
. 37
. 37
. 37
. 38
. 38
Enterprise Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . 39
Maintenance . . . . . . . . . . . .
Nightly . . . . . . . . . . . .
Daily . . . . . . . . . . . . .
Weekly . . . . . . . . . . . .
Program Assistance . . . . . . . .
Accessing the Online Help .
Trimble MEP Client Services
vi
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ENTERPRISE SOFTWARE GETTING STARTED GUIDE
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. 40
. 40
. 40
. 40
. 41
. 41
. 42
CHAPTER
1
Introduction
1
In this chapter:

Enterprise Overview

Software Requirements
This guide provides the information you
need for the following:
• Install the different editions and
components of the Enterprise
software
• Open the Enterprise software
application
• Familiarize yourself with the software
• Uninstall various components of the
application
This Guide assumes that you already
understand basic Microsoft Windows®
operating system procedures. If this is
not the case, Trimble recommends that
you review the Windows online help
available from the Start menu. You can
also take a beginning class. These are
available in most areas. Ask your
computer dealer for suggestions.
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
7
1
Introduction
Enterprise Overview
Trimble® Accubid Enterprise is a specification-driven, multi-user estimating and
project management system designed specifically for specialty contractors.
The Enterprise software consists of the following modules:
• Enterprise Estimating
This is the estimating module. In this module, you set up your projects/estimates,
take the job off, review the bill of materials and analyze your bid. Depending on
your licensing, this module may include Estimating, Change Management, or both.
• Enterprise Manager
The Enterprise Manager allows you to create, modify, and manage various
components used by the Enterprise software - from items and assemblies to
takeoff pads and specifications to user permissions and companies.
• Enterprise Item Update
The Item Update module provides you with the tools to update material prices with
the most current prices from a number of different pricing services. You also have
the ability to update vendor pricing in this module.
• Enterprise Reporting
The Enterprise Reporting module allows you to design and run reports using the
data in the Enterprise software application.
Features Comparisons
The Enterprise software is available in multiple editions, with a solution tailored for
every budget. Refer to the mep.trimble.com website under Products / Estimating /
Trimble® Accubid Enterprise Estimating for more details.
8
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
Introduction
1
Software Requirements
Before you begin installing your Enterprise software system, you should verify that:
• Your computer meets the recommended system requirements (provided to you
with your sales proposal or available on our website).
• Your product package includes all the necessary items. These are listed below.
– ONE Enterprise installation DVD
– ONE security device
– ONE Trimble® Accubid Enterprise Getting Started Guide
If you are missing any of these items, please contact Trimble MEP Client Services. See
page 41 for contact information.
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
9
1
Introduction
10
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
CHAPTER
2
Install Software
2
In this chapter:

Preliminary Steps

Installation Procedures
B
Tip – These instructions detail
installing the Enterprise software
application. If you also purchased
Trimble® Accubid LiveCount™,
refer to the LiveCount Getting
Started Guide for detailed
instructions on installing this
software product.
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
11
2
Install Software
Preliminary Steps
Before you install the software, take the following actions.
• Close down all Microsoft Windows® based applications on the computer/server,
including e-mail software.
• Attach Security Device to the Server
To run an Enterprise software module from any workstation, you must have a local
security device attached to your server or workstation (depending on whether you
are installing the Server Edition or the Desktop Edition of the Enterprise software).
You can attach the security device to any of your available USB ports. If all your USB
ports are occupied, you can purchase a USB hub to provide additional USB ports.
Trimble recommends that you attach the USB security device before you install
the program
B
Tip – To ensure proper performance, the Enterprise software application should
not be installed on a server used for any other enterprise level applications (for
example, enterprise mail, CRM, ERP, accounting, and so on). Trimble MEP
Client Services cannot guarantee proper performance and/or usability, or
smooth troubleshooting, if the Enterprise software is installed on a server used
for any other enterprise application.
Common Installation Commands
• During the installation process, you will see the following in many of the windows.
• To proceed with the installation and advance to the next window, click Next.
• If you want to return to the previous page, click Back.
• If you want to discontinue the installation, click Cancel. You will be asked to confirm
the cancellation. Click Yes if this is your intent. If you pressed the Cancel button in
error, click No and the installation will continue.
• Finish completes the installation.
The next chapter steps you through the software installation.
12
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
Install Software
2
Installation Procedures
1. Log on to your workstation as the workstation administrator (not the network
administrator).
2. Insert the Trimble Accubid Enterprise DVD into the appropriate drive of your
computer. The installation automatically opens.
If the installation does not start a few seconds after you insert the installation
DVD, proceed as follows:
– Double-click on the My Computer icon.
– Locate the drive containing the installation DVD. Click on it to display the
contents of the DVD.
– Double-click AutoRun.exe to open the main installation screen.
3. In the Trimble Accubid Enterprise Install screen, click the Install all items
checkbox.
Note – The Install Enterprise application checkbox is automatically selected.
4. The Enterprise software requires Microsoft® .NET Framework Full. If this software
component is not detected on your computer, you will be prompted to install the
application. Click Install then follow the prompts to complete the installation.
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
13
2
Install Software
Note – If the installer detects this software on your computer, this screen does not
display. Go to Step 5.
5. In the welcome screen, click Next to begin the installation.
6. The License Agreement displays on the screen. Read the agreement. Choose I
accept the terms of the license agreement and then click Next.
14
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
Install Software
B
2
Tip – You must accept the terms of the agreement to proceed with the
installation. If you want a hard copy of the agreement, click Print.
7. The Customer Information screen displays. Enter a User Name and Organization
name in the fields provided. Click Next.
Note – The screenshot above contains information for illustration purposes only.
The information displayed in your screen will be different.
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
15
2
Install Software
8. The Custom Setup screen allows you to choose the Enterprise modules you want
to install. You can also specify the installation location. .
This illustration displays all
options off (the default).
You must select the
appropriate modules by
clicking on each.
This illustration displays all
options on after selected.
Your screen will display
according to the options
selected.
Client Option only
– Click Enterprise and then click Next.
– The Ready to Install Program screen displays. Click Install.
16
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
Install Software
2
Application Server option
If you choose the Server option standalone in combination with the other options,
additional information is required (detailed in the following screens).
– In the SQL Server Instance Selection screen:
– Click
and select an existing instance for the Enterprise database.
OR
– Enter a desired name in the field.
– Enter SQL account information
Note – The information provided below is the Enterprise software default. If
you are using your own instance, you will have to use the credentials created
when you setup the instance.
B
User Name
sa
Password
Enterprise1!
Tip – Trimble recommends that you click Test to confirm the database
connection before proceeding.
Click Next.
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
17
2
Install Software
9. If the selected server detects any existing Enterprise databases, the SQL Server
Database Selection screen displays. All existing databases are located and
automatically displays in the “include” column. If you wish to exclude any of the
listed databases, click on the database name and then click
to move it to the
exclude column.
Click Next.
10. The Ready to Install the Program screen displays. Click Install. The installation
routine begins installing all required files for the Enterprise software.
18
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
Install Software
2
11. When the installation is complete, click Finish.
12. You will be prompted to restart your computer, click Yes.
Note – You must restart your computer before you can use the Enterprise software.
The Enterprise software application is now installed on your computer. Refer to the
following chapter for more information, including:
• Open the Enterprise software
• Get acquainted with the Enterprise program screens.
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
19
2
Install Software
20
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
CHAPTER
3
Get Started!
3
In this chapter:

Windows® Navigation

Open Enterprise Software

Enterprise Navigation
The Enterprise software consists of
multiple components, including the
main Enterprise application and the
Enterprise Manager (refer to “Enterprise
Overview” on page 8 for more details).
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
21
3
Get Started!
Windows® Navigation
The Enterprise software application uses standard Microsoft® Windows® features.
This topic details general program functionality within Windows Operating Systems. If
you need more information, Trimble recommends that you take an introductory class.
Contact your computer dealer or local community college for class information.
Windows-based Programs
To start Windows-based programs, use any of the three following methods:
• Double-click the icon on the desktop.
• Right-click the icon on the desktop. From the menu, click Open.
• Click on the program icon from the Windows Start menu.
Dialog Boxes
Enterprise, like other Windows-based programs, uses dialog boxes as a convenient
way to enter information for the program to use. You commonly enter information in a
dialog box by clicking on and typing directly into the empty field. Dialog boxes may
also allow you to choose from information in a list. Enterprise indicates that a list
exists by displaying or an ellipsis
.
Tree Structure
Enterprise data use tree structures for accessing data in many of the windows. The
graphic below illustrates the Piping Items (Master) window
1. Click
or
to expand a given level.
2. Once you have drilled down to the appropriate data, click on the item. The
window for that item displays.
3. Click
or
to collapse a given level.
4. Click a folder to show the contents of the folder on the right.
22
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
Get Started!
3
Drag and Drop
Drag and Drop is available in some of the windows in Enterprise. This feature is
beneficial when you are using Takeoff or building Assemblies. To use the drag and drop
method to move an item, complete the following steps.
1. Locate the item you want to move.
2. Click the item you want to move.
3. Without releasing the mouse button, drag the item the new location
4. Release the mouse button when the item is in its new highlighted location.
Data Selection
You can select individual or multiple items for various purposes.
Range
Click on the first item in the range. Hold your [Shift] key down and then click on the
last item in the range. Note: In some windows, you may be able to click and drag to
select items.
Individual
Click on the first item you want to select. Hold your [Ctrl] key down and then click
individually on each item you want to select.
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
23
3
Get Started!
Open Enterprise Software
Navigate to the Windows Start menu and then click Trimble. Click the Enterprise
software module you want to open.
B
Tip – If you want the Enterprise icons on your Desktop, you must create the
shortcuts.
When you open any Enterprise software application, you must specify the location of
the application server. This allows you to attach to different servers for each
application.
You can click the Do not show again checkbox if you always use the same server for a
particular application. The selected server will automatically be used each time you
run the application.
B
24
Tip – If, at a later date, you want to use different servers, you can change this
setting under Settings / Options. Refer to the online help system for more
details.
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
Get Started!
3
Enterprise Navigation
The Enterprise software application uses additional navigation methods, such as
Ribbons and Navigation panes. These methods of navigating the software provide easy
access to the modules you need to use in the application.
Application (Menu tab)
The Menu tab provides access to various tasks, such as printing, saving, exporting your
drawing to other formats, and so on. When you click on the Menu tab, a menu opens.
Click on the procedure you need.
Ribbons/Panels
The Ribbon provides easy access to more commonly used Enterprise commands. The
ribbon includes tabs and panels. The ribbons in each application (Estimating,
Enterprise Manager, Item Update, or Reporting) differ slightly based on functionality
and the information required in each.
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
25
3
Get Started!
Takeoff Ribbon
Grid Ribbon
B
Tip – Some commands may be unavailable until you move your focus (click) in a specific
pane in the window or begin another process.
Collapse the Ribbon
The Ribbon opens automatically when you start the Enterprise software.
• To collapse the Ribbon, click
in the upper right corner of the ribbon panel.
OR
Press [Ctrl]+[F1] on your keyboard.
• The tabs display along the top of your screen without the commands (similar to
menus).
• When you click a tab, all commands display on the ribbon, allowing you to make
your selection. When you are done, the ribbon collapses to tabs again.
• If you want to view the entire ribbon (with tabs) in your window again, click
the upper corner of the ribbon panel.
OR
Press [Ctrl]+[F1] on your keyboard.
The tabs display with the panels (not collapsible).
in
Navigation Pane
Many of the windows in Enterprise include a Navigation pane. The Navigation pane
allows you to easily move from one module to another by simply clicking a button.
This pane is located on the left side of the windows.
26
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
Get Started!
3
The graphics below illustrate the Navigation panes for the Estimating and the
Enterprise Manager software modules. Other Navigation panes are designed in a
similar manner, but include buttons that are associated with the module you are
working with.
You can change the look of
the navigation bar by
clicking the Menu tab and
then Settings / Options.
Expand Setting Group:
Appearance and change
the Navigation bar settings
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
27
3
Get Started!
Enterprise Windows/Screens
All Enterprise program screens share a common look, feel, and behavior. This section
describes the various screen components and also provides instructions that enable
you to customize and use the screens. The window below illustrates the Extension in
the Estimating module. Other windows/screens and navigation panes within the
application are similar.
You can customize many of the Enterprise software screens, controlling both the
appearance and contents of the screen.
Sort Grids
On most grids, you can control the order in which rows are displayed. You can sort the
rows using any of the available column headings. For example, you can sort the Project
Schedule screen by Project Name or Number, in ascending or descending order.
1. Click the heading of the column you want to sort. The column heading will appear
highlighted and an up or down arrow displays in the column heading
OR
Right-click on the header and select Sort Ascending or Sort Descending from the
28
ENTERPRISE SOFTWARE GETTING STARTED GUIDE
Get Started!
3
pop-up menu.
OR
Go to the ribbon tab and click Sort Ascending or Sort Descending.
2. The direction of the arrow in the header indicates the sort-type:
• Pointing down indicates a descending sort.
• Pointing up indicates an ascending sort.
Click the header arrow or use the pop-up menu or ribbon button to switch between
ascending and descending order.
B
Tip – Ascending order sorts the content first numerically from low to high, then
alphabetically from A to Z. Descending order works opposite from ascending.
Clear Sorting
Right-click in the header and then click Clear Sorting from the pop-up menu.
OR
Go to the ribbon tab and click Clear Sorting.
Filter Grids
You can filter grids so that only those rows that share a certain value in a certain
column will be displayed. For example, you can filter the Extension screen so that only
those rows with a List Price value of 0.00 displays.
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1. When you hover your mouse over a column header, the filter icon displays. Click
on the icon and a list of filtering options displays for selection.
2. Select a filtering option from the list.
Custom Filters
You can also create a custom filter using multiple criteria.
1. In the selection list, click Custom. The Custom AutoFilter dialog opens.
2. Click and select a filtering operator from the first list and then enter a value in
the field.
3. If you want to include additional filtering options, click the And option button or
the Or option button and then click and select a second operator from the list.
Enter a value in the field.
4. Click OK. The screen displays only the data that matches your selections in the
Custom AutoFilter dialog.
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3
Clear Filters
To clear filters from the window, click the Filter icon in the header again and then
select All from the list.
Modify Columns
From any screen with a grid, you can resize a column, add or remove a column, change
the location of a column, or freeze columns so that they stay locked in place as you
scroll horizontally. Any changes you make to column widths or positions are saved as
part of your user profile when you exit the program.
Remove Columns
1. Right-click over a column heading and select Add/Remove Columns from the popup menu. The Customization dialog displays.
2. Click on the header for the column you want to remove. Drag and drop it to the
Customization dialog.
3. Repeat these steps for each column you wish to remove.
B
Tip – You can remove a column by clicking an dragging a column header to the
bottom of the screen.
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Add Columns
1. Right-click over a column heading and select Add/Remove Columns from the popup menu. The Customization dialog displays.
2. Click on the column header that you want to add to your screen from the
Customization dialog. Drag it to the headers in the window and drop it where you
want it to display.
Arrows indicate you are in an
acceptable location to drop the header.
3. Repeat these steps for each column you wish to add.
4.You can also double-click on the name within the dialog. The column is added to
Bthe
end of the grid. It can then be moved where you want it within the grid.
Resize columns
1. Rest your mouse pointer between the columns you want to resize. Your pointer
changes to a double sided arrow.
2. Drag the grid boundary in the direction based on how you want to resize the row
or column.
B
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Tip – You can also automatically resize one or more columns by right-clicking on
the column header and then clicking Best Fit (for the selected column) or Best Fit
(All Columns) from the pop-up menu.
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Move Columns
1. Position your pointer over a column heading.
2. Drag and drop the column heading between the column headings where you want
it to display.
Arrows indicate you are in an
acceptable location to drop the header.
Freeze Columns
This feature allows you to freeze a column so that it remains locked in place as you
scroll.
• Right column over the column header you want to freeze and then click Freeze Left
or Freeze Right from the pop-up menu. You can freeze as many columns as you
wish.
• To unfreeze a column, right click over the “frozen” column header and the click Not
Frozen from the pop-up menu.
Move/Add Rows
In many grids, you can move a row to a different location within the grid.
• Drag the row from its current location and drop it where you want to reposition it.
OR
Right-click on the row and selecting either the Move Up or Move Down from the
pop-up menu.
• To add a row between existing rows, right-click in the grid where you want to add a
row and then click Insert Before or Insert After from the pop-up menu.
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B
Tip – You only move rows when the grid is unsorted. To remove the sorting from
a grid, right click over a column heading and select Clear Sorting.
Rearrange Grids/Tables
B
Tip – The features described in this section may not be available in all window.
You may want to hide certain panes (frames) within the various windows. This
conserves window space, giving you more room to work within a given window. Note:
If you make changes and want to restore your screens back to the defaults, see the
Layouts topic for instructions.
Collapse/Expand Panes
• Click the
button to hide the pane. The pane is collapsed a tab displays. You can
hover your mouse over or click the tab and it will display once again.
• If the pane is closed and you want to reopen it, click
again display.
and the pane will once
• You can also right-click on the header and then click Auto Hide from the pop-up
menu.
Note – Depending on where you are in the program and/or what you have selected,
the appearance (color and size) of the thumbtack may vary.
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Dock and Undock Panes
You can dock and undock certain panes within various windows. This allows you to
move specific panes “out of the way” when you are not working with them. If you
have dual monitor setup, you can move undocked panes to the second monitor, which
improves the available working space on the primary monitor.
Undock Panes
1. Click in the header of the pane you want to undock.
2. Drag the pane to the desired location.
OR
You can also right-click on the header and then click Float from the pop-up menu.
Dock Panes
You can dock panes almost anywhere: on top of another, top, bottom, left, or right.
The Enterprise software makes it easy to see exactly where the pane will display by
using navigation tools and shading.
• When you want to dock a window, click in the heading and start dragging it. The
Navigation tools display.
• As you move the pane, the navigation tool guides you to acceptable docking
locations.
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• Move the pane until your mouse is over the navigation tool.
• Position your mouse pointer over the center or any of the arrows of the navigation
tool. This determines where the pane will e docked.
• Drag the pane to the desired location. When you are in a location that allows
docking, the area will be shaded. The shaded area is where the pane will be
placed/docked.
B
Tip – You can also double click on the header to return it to the last docked
location.
Screen Layouts
You can define different layouts for your Enterprise screens. These layouts include
Typeface and formatting. Keep in mind that when you set and select a new layout, it is
a system-wide setting (affects all screens) within the specific module you are working
in. For example:
• If you make screen layout change within the Enterprise Manager, all screen will
display the same layout.
• The screen layout changes made in the Enterprise Manager do not affect the
Estimating, Change Management, and so on.
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Open Layouts
• Click the Layouts tab (available in most windows).
• If you have previously created any layouts, you can select the one you want to use
from the list.
Manage Layouts
Go to the Layout tab, and click Manage Layouts
. The Layouts window opens.
1. To add a new layout, click in the Layout pane and then click Insert Above
Insert Below
. The Add Layout dialog opens.
or
2. Enter the new layout name in the field.
3. Click
to select a layout to copy from.
Note – This provides a basis for you new layout.
4. If you want the new layout to be a global layout (available for all users), select the
Save layout as Global checkbox
.
5. Click OK.
Set Typeface/Formatting
In the Layouts window, you can modify typeface and formatting in the right pane of
the window.
1. In the Typeface field, click
to select from the list.
2. In the Point Size field, enter a size.
Note – Trimble recommends that you keep the size reasonable. Higher point sizes
will make viewing data on-screen difficult.
3. Select the appropriate checkboxes
for Bold, Italic, or Underline.
4. Click Close when you are done.
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Restore Defaults
At any time, you can click the Restore Layouts button to change all screens you
modified to the default. This includes changes you made in Grids and Tables.
Additional Functionality
The Enterprise software Getting Started Guide is intended to introduce you to the
functionality of the software. Please refer to the online help system for other features.
The online help system provides detailed instructions on entering information in the
database, as well as important information pertaining to each software module.
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4
Enterprise Maintenance
4
In this chapter:

Maintenance

Program Assistance
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Enterprise Maintenance
Maintenance
The following processes are created in the SQL Server to perform routine maintenance
on the Enterprise software application.
Nightly
• Check database integrity
• Shrink database (remove unused space)
• Update statistics
• Backup database
• Remove transaction logs older than today
• Remove full backups older than three days
• Remove history older than 1 week
Daily
Transaction log backup (every 4 hours from 0600 to 2200)
Weekly
Re-organize index
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Program Assistance
If you encounter a problem while using the Enterprise software product, you can
obtain assistance to resolve the problem. In addition to the comprehensive online
help system provided, you can contact a Trimble MEP Client Services.
Accessing the Online Help
The online help is easy to use and is accessible through any of the following methods:
• Press the [F1] key at any time while using the program to display help for the current
screen or dialog.
• Click Menu tab in any screen and then select Help. You can scan the Table of
Contents, use the Index, or the Search functionality to find the information you are
looking for.
• Use the Index tab to locate key words throughout the help system.
• Use the Search tab to find specific words used in the help system; for example, you
might search for the word delete for instructions on deleting certain data from your
system.
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Enterprise Maintenance
Trimble MEP Client Services
Before calling MEP Client Services, we suggest you consult the online help. Many of
the common questions are covered in this system.
Trimble MEP Client Services (Enterprise software) is available between 8:30 a.m. and
8:00 p.m. Eastern Time, Monday through Friday.
Note – We are not available on major holidays.
North America
Toll-free Telephone
1-800-361-3030
Toll-free Fax
1-888-363-5466
Outside North America
Telephone
1-905-761-8800
Fax
1-905-761-1234
Internet e-mail
accubidsupport@trimble.com
Website
mep.trimble.com
To benefit most from our Product Support Department, please comply with the
following guidelines before making contact:
• Please be at your computer when you call, as our Support Representative may have
to guide you through the instructions step by step.
• You may also be asked to provide the following information:
• The product name and version (For example, Enterprise Estimating, and the
version).
• The operating system you are using (For example, Windows® Vista®, or Windows®
7).
• A detailed outline of the problem, whether you can repeat the problem, and what
you were doing when the problem occurred.
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4
If you call our Product Support Department after regular support hours:
• Please leave a detailed message on our voice mail system. We will review your call
the next business day.
• You can also fax or e-mail our support representatives. We will review your
submission and contact you the next business day.
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