RESOURCE COPY — CUSTOMER SIGNATURE REQUIRED
Fax back if requested. Keep for your records
Assignment ID: 2499129383
Title
Assignment Date
Asset inventory scanning.
February 15, 2016 9:00AM AST
CHECK IN REQUIRED
Description
ARRIVAL TIME
This will require a gmail account to scan data into google doc.
AM/PM
Site has requested a 9am - 1pm work window with the hopes that this will not exceed 4
hours.
DEPARTURE TIME
AM/PM
I have also attached their latest instruction sheet and this is the link
to the instruction video:
https://www.dropbox.com/sh/s5fnb2npv9i7hjx/AAA6mYtCor8OvR6Ia3hh_nrJa?dl=0
Contact Information
Any onsite time over 4 hours must be approved by the project manager, Josh Gann.
Joshua Gann (781) 547-8162
Custom Information
Support Contact
Customer Contact
Joshua Gann
(781) 547-8162
RIT WO Number: 77021
Assignment Location
Ticket Number:
Salesforce
50 Crowther Ln
Fredericton NB CAN
Dress Code: Business Casual
Notes
Approval
Customer Name (Printed)
Thank you. Your business is appreciated.
Customer Signature
Date
Page 1 of 6
CUSTOMER COPY
Assignment ID: 2499129383
Title
Assignment Date
Asset inventory scanning.
February 15, 2016 9:00AM AST
CHECK IN REQUIRED
Description
ARRIVAL TIME
This will require a gmail account to scan data into google doc.
AM/PM
Site has requested a 9am - 1pm work window with the hopes that this will not exceed 4
hours.
DEPARTURE TIME
AM/PM
I have also attached their latest instruction sheet and this is the link
to the instruction video:
https://www.dropbox.com/sh/s5fnb2npv9i7hjx/AAA6mYtCor8OvR6Ia3hh_nrJa?dl=0
Contact Information
Any onsite time over 4 hours must be approved by the project manager, Josh Gann.
Joshua Gann
(781) 547-8162
Custom Information
Customer Contact
Support Contact
RIT WO Number: 77021
Joshua Gann
(781) 547-8162
Ticket Number:
Assignment Location
Salesforce
50 Crowther Ln
Fredericton NB CAN
Dress Code: Business Casual
Notes
Approval
Customer Name (Printed)
Thank you. Your business is appreciated.
Customer Signature
Date
Page 2 of 6
RESOURCE INSTRUCTIONS
Assignment ID: 2499129383
Title
Assignment Date
Asset inventory scanning.
February 15, 2016 9:00AM AST
CHECK IN REQUIRED
All spend limit requests must be documented and approved.
Questions, change of scope or spend limit requests should be directed to:
Joshua Gann, jgann@reliable-it.net, (781) 547-8162
Description
ARRIVAL TIME
AM/PM
DEPARTURE TIME
AM/PM
This will require a gmail account to scan data into google doc.
Site has requested a 9am - 1pm work window with the hopes that this will not exceed 4
hours.
I have also attached their latest instruction sheet and this is the link
to the instruction video:
https://www.dropbox.com/sh/s5fnb2npv9i7hjx/AAA6mYtCor8OvR6Ia3hh_nrJa?dl=0
Any onsite time over 4 hours must be approved by the project manager, Josh Gann.
Instructions
---------- For technical assistance, contact -----------Joshua Gann
(781)547-8162
Alt. (617)905-1588
Contact Information
Customer Contact
Joshua Gann
(781) 547-8162
Support Contact
Joshua Gann
(781) 547-8162
Assignment Location
Salesforce
50 Crowther Ln
Fredericton NB CAN
Dress Code: Business Casual
Please remember that you represent ZONES INC. at all times while providing service on
this work order.
If there are any issues, please call the number listed in the work order. If you call in and are
routed to voicemail, please leave your name, work order # and a phone # where you can be
reached.
Completion Details
No deadline for attachments. Deliverables
You are required to include 1 attachment(s) for this assignment:
- 1 Other
Custom Information
RIT WO Number: 77021
Ticket Number:
Custom Code:
Tracking Number 1:
Paper Work Sent?:
Code of Conduct
Thank you. Your business is appreciated.
Page 3 of 6
RESOURCE INSTRUCTIONS
Assignment ID: 2499129383
Scheduling Notes: Appointment: Unless otherwise stated in the Service Details or Work
Order procedures attached to the work order, please contact the end user within 1-2
business hours after accepting this work order to confirm appointment time as stated on
work order. If there is a time range, please call customer and arrange a specific time for the
appointment. If there are any issues, please call Reliable IT customer service 781 547 8204
or the number listed in the work order procedures. If you call in and are routed to voicemail,
please leave your Name, Tech ID, work order # and a phone # where you can be reached.
Once appointment is established, Update notes to confirm appointment time. If you are
routed to voicemail, please leave your Name, work order # and a returnable phone #.
TECHNICAL SUPPORT HOURS: Technical Support is available Monday through Friday,
10:00AM to 7:00PM Eastern Time. APPOINTMENT CONFIRMATION: Please read
scheduling Notes above APPOINTMENT CANCELLATION: In the event of cancellation,
Please call RIT to reschedule or cancel. Arranging or accepting "for fee" services from our
end users is prohibited unless approved by Reliable IT personnel prior to the acceptance of
the work. Customer No Show: wait 15 minutes and try again. If in fact the customer is still
not on site, Call 781-547-8204 and report no show. If no answer, leave a message with
your full name, telephone number where you can be reached and your Work Order number
and no show information. ANY
Terms of Agreement
Procedures for Reliable IT Work Orders All technicians accepting work orders from
Reliable-IT must abide by the following guidelines. Technicians that do abide by these
procedures will have the opportunity to join Reliable-IT’s Preferred Provider
Network. This status enables you to be given priority on any projects within your area, for
which you are qualified. We, at Reliable-IT, believe these guidelines promote a more
accountable environment, which is imperative for service to be completed correctly and
keep our clients informed of the work order status. These procedures allow us to present
our clients with accurate information at all times during the service event. · Always
try to provide at least two methods of contact with Reliable-IT. Communication between the
technician and our helpdesk is a critical factor in the smooth processing of each onsite
service visit. It is critical to update your online notes, status and sub-status, as often as
possible, this information will be used to determine further compensation in some cases.
The status updates allow us to keep our systems updated for our clients. You can never put
too much information in your notes. · Most work orders have a requested Date and
Time for service. This information is located in the Time Frame & Dress Code section
of the Work Market work order. Scheduling notes will include a message if the customer
must be contacted to confirm appointment. Update the work order “Actions
Section” sub-status to Appointment Set by selecting the “Enter Appointment
Time” and entering the confirmed appointment date/time. This indicates your
agreement and acceptance of this appointment time as well as that of the end user. If the
time is changed, with the customer’s approval, update the appointment information
in the work order status by selecting “Modify Appointment Time” in the
Actions Section. If a range is has been given to you in the work order, please contact the
end user and set an appointment within the range given. If an appointment has not been set
prior to you receiving the WO, call and set a specific time. Try not to give a range, as we do
not want to be thought of as “the cable guy.” In either event, once an
appointment date and time has been set, update the work order to indicate the proper
status and indicate the appointment date and time that has been agreed upon. · All
technicians are required to check in when arriving onsite by using the preferred method of
Work Market’s IVR or if you are unable to access the IVR, by calling the event
manager or 781 547 8204. If no one answers leave a message with your WO#, Tech ID
and time arriving onsite. As soon as the work order is completed, call the same number,
leaving the same information along with a short summary of work performed. If the job has
been completed, close out the work order providing a detailed summary of the work
performed. · Within 1 day of completing the WO please fax a customer signed copy
to 781 547 8362. Also can scan and email to customerservice@reliable-it.net ·
Remember at all times you represent Reliable-IT or one of our clients as may be indicated
in the Scheduling notes or Service Details, not your respective company. Do not leave
business cards or other materials with our customers that include your company’s
information. · It is important to always dress in a professional manner and keep
your vehicle clean. Do not park in restricted or improper areas. The customer may become
Thank you. Your business is appreciated.
Page 4 of 6
RESOURCE INSTRUCTIONS
Assignment ID: 2499129383
apprehensive of a tech’s ability simply by his or her poor appearance or
inappropriate actions. · Responding to messages and keeping the WO status
current allows us to provide our clients with the level of service they expect and deserve,
which in turn creates repeat business for both of us. You are THE critical link in this
communications chain. · Whenever you see that a job is going “out of
scope” or requiring extra work that you wish to be reimbursed for, contact the
support number provided for authorization PRIOR to performing that work. Many of our
clients require that we get prior approval for extra work. We can only adjust the spend limit
when the work has been approved by our clients, prior to being performed. Performing
extra work without approval is at your risk and most likely cannot be reimbursed. · If
parts have been provided that are not used or require return of the defective part, contact
the support number to obtain a return authorization and Return tag for the return of the
part(s). Enter the tracking number into the notes field of the work order. Payment will be
withheld until we are able to trace the return shipment. · Reading the work order
and following the scope and instructions will make the process more efficient and result in a
positive customer experience. · All service calls that require parts must be called in
while onsite with the defective part available in order to obtain accurate part numbers. If
part numbers are incorrect the work order will not be increased for third trip and payment
may be with held. · Providers are expected to warrant their labor for a period of
thirty (30) days from the date of service. Labor warranty pertains only to the provided
services per the scope of work contained in this work order. · Technician must have
the ability to perform detailed diagnoses onsite to isolate failures and identify needed
replacement parts · Carry tools to perform basic troubleshooting tasks
(screwdrivers, torques); carry bootable software to format hard drives and similar utilities;
carry spare parts to perform diagnostics (IDE cables, power supply, keyboard, mouse,
PS2-USB connectors); carry voltage meters · Have experience performing tattoos
when accepting HP/Compaq motherboard replacements.
Thank you. Your business is appreciated.
Page 5 of 6
ON-SITE INSTRUCTIONS
Assignment ID: 2499129383
Check-in Options
Call IVR : 646-606-2562 your User ID is: 50778294
Assignment ID: 2499129383
Mobile site: log in to workmarket.com/mobile to check-in to your assignment
Status Codes:
1 - check in
2 - check out
3 - confirm this assignment
Print Badge
Use this badge to take with you and show on site for your assignment.
Edward
Travis
On behalf of: Reliable IT
Valid: 2/15/2016 9:00AM AST
For: Asset inventory scanning. (2499129383)
Onsite Contact:
Joshua Gann
(781) 547-8162
Thank you. Your business is appreciated.
Page 6 of 6