APPROVED AUTO REPAIR APPLICATION (M)
AAA Southern Pennsylvania
FACILITY / MANAGEMENT INFORMATION
For the facility and management that seek AAA approval
FACILITY NAME:
AAA IDENTIFICATION #
ADDRESS:
YEARS THIS LOCATION
CITY, STATE, ZIP:
YEARS OTHER LOCATION
PHONE #1:
FAX #:
E-MAIL:
PHONE #2:
OTHER #:
WEBSITE:
OWNER(S):
YEARS OF OWNERSHIP
OWNER(S) USUALLY AVAILABLE AT FACILITY DURING BUSINESS HOURS?
BUSINESS TYPE:
FACILITY TYPE:
YES
Proprietor
Partnership
Corporation
TAX ID#:
Independent
Dealer
Franchise
OTHER:
NO
FACILITY MGR:
YEARS IN POSITION
SERVICE MGR:
YEARS IN POSITION
AFFILIATIONS:
ASA
OIL COMPANY:
BBB
OTHER:
NAPA AUTOCARE
AUTOCARE ID #:
CORPORATE / FRANCHISE / CHAIN INFORMATION (IF OTHER THAN ABOVE)
For the headquarters and management that oversee the facility seeking AAA approval
BUSINESS NAME:
YEARS IN BUSINESS
ADDRESS:
CITY, STATE, ZIP:
PHONE #:
FAX #:
OWNER/CONTACT:
YEARS IN POSITION
ENVIRONMENTAL SAFETY AND COMPLIANCE
AAA Reserves the right to inspect a repair facility for environmental safety and compliance.
DOES YOUR COMPANY COMPLY WITH ALL ENVIRONMENTAL RULES AND REGULATIONS?
YES
NO
DO YOU COMPLY WITH ALL FEDERAL, STATE, COUNTY, AND TOWNSHIP RULES & REGULATIONS?
YES
NO
DO YOU PROMOTE ENVIRONMENTAL TRAINING FOR ALL OF YOUR EMPLOYEES?
YES
NO
DOES YOUR FACILITY PRACTICE SAFE CHEMICAL HANDLING AND DISPOSAL?
YES
NO
DOES YOUR FACILITY COMPLY WITH SDS FORMERLY KNOWN AS MSDS?
YES
NO
INSURANCE INFORMATION
Do you authorize the American Automobile Association to obtain and review the following:
A CERTIFICATE OF INSURANCE FROM YOUR INSURANCE PROVIDER?
YES
NO
NOTE: AAA minimums are $300,000 General/Garage Liability coverage and $100,000 Garagekeeper's Liability coverage
COMPANY NAME:
AGENCY NAME:
ADDRESS:
ADDRESS:
CITY, STATE, ZIP:
CITY, STATE, ZIP:
PHONE/FAX:
PHONE/FAX:
CONTACT:
CONTACT:
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AAR Auto Repair a
REPUTATION INFORMATION
Do you authorize the American Automobile Association to obtain and review the following:
STATE ATTORNEY GENERAL REPORT?
YES
NO
BETTER BUSINESS BUREAU REPORT?
YES
NO
SURVEYS OF PAST CUSTOMERS RANDOMLY SELECTED BY AAA?
YES
NO
CUSTOMER SERVICE REQUIREMENTS
Do you feel your facility and personnel can meet AAA's high standards in the following areas:
DO YOU OFFER DIAGNOSTICS BY APPOINTMENT?
YES
NO
IS YOUR STAFF QUALIFIED, COURTEOUS, AND EFFICIENT?
YES
NO
IS YOUR FACILITY CLEAN, SAFE, AND COMFORTABLE FOR CUSTOMERS?
YES
NO
CUSTOMER CONTACT AND QUALITY CONTROL?
YES
NO
DO YOU HAVE AN EFFECTIVE QUALITY CONTROL PROGRAM IN PLACE?
YES
NO
DO YOU PROVIDE ONGOING TRAINING TO KEEP EMPLOYEES UP TO DATE?
YES
NO
YES
NO
IS A SUPERVISOR ALWAYS AVAILABLE DURING BUSINESS HOURS FOR
ARE YOUR SERVICE ADVISORS TECHNICALLY COMPETENT AND TRAINED TO
ADVISE CUSTOMERS REGARDING VEHICLE REPAIR AND SERVICE?
VEHICLE SERVICE REQUIREMENTS
Does your facility provide service in these four mandatory areas?
COMPLETE MAINTENANCE AND MECHANICAL REPAIRS
YES
NO
GASOLINE ENGINE PERFORMANCE/DRIVABILITY (TUNE-UP)
YES
NO
BRAKE SYSTEMS (INCLUDING ABS)
YES
NO
ELECTRICAL AND ELECTRONIC SYSTEMS
YES
NO
TECHNICIAN (ASE OR EQUAL) CERTIFICATION REQUIREMENTS
Does your facility have one or more technicians currently ASE or equal certified in these mandatory areas?
TEST A5 -- BRAKE SYSTEMS
YES
NO
TEST A6 -- ELECTRICAL AND ELECTRONIC SYSTEMS
YES
NO
TEST A8 -- ENGINE PERFORMANCE
YES
NO
SHOP EQUIPMENT REQUIREMENTS
Does your facility have the following recommended general shop equipment?
TECHNICAL SERVICE INFORMATION: MANUALS/CD-DVD/ONLINE AVAILABILITY
YES
NO
AIR COMPRESSOR AND RELATED TOOLS
YES
NO
VEHICLE HOIST/LIFT/JACK/STANDS
YES
NO
PARTS CLEANER
YES
NO
WELDING EQUIPMENT
YES
NO
BENCH TOOLS: GRINDER/VISE/DRILL PRESS
YES
NO
TORQUE WRENCHES (IN-LB & FT-LB)
YES
NO
ASSORTED PULLERS (BALANCER; STEERING WHEEL; 2-, 3-, AND 4-JAW)
YES
NO
BUSHING AND SEAL REMOVAL/INSTALLATION TOOLS
YES
NO
SHOP SAFETY EQUIPMENT, FIRE EXTINGUISHER'S, EYEWARE PROTECTION, AND POSTED EMERGENCY EXITS ETC.
YES
NO
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AAR Auto Repair a
Does your facility have the following recommended lubrication/minor mechanical repair equipment?
LUBRICATION EQUIPMENT
YES
NO
ATF FLUSHING/EXCHANGE MACHINE
YES
NO
ENGINE OIL SYSTEM FLUSHING MACHINE
YES
NO
LEAK DETECTION EQUIPMENT (FOR ALL LUBRICANTS)
YES
NO
Does your facility have the following recommended engine performance/drivability equipment?
ENGINE OSCILLOSCOPE/ANALYZER
YES
NO
DWELL METER/TACHOMETER
YES
NO
TIMING LIGHT/ADVANCE METER
YES
NO
EXHAUST GAS ANALYZER
YES
NO
COMPUTER CODE SCAN TOOL
YES
NO
GRAPHING METER/LAB SCOPE
YES
NO
VACUUM LEAK DETECTOR (SMOKE MACHINE, ETC.)
YES
NO
VACUUM GAUGE/HAND PUMP
YES
NO
FUEL PRESSURE TEST EQUIPMENT
YES
NO
CYLINDER COMPRESSION TESTER
YES
NO
CYLINDER LEAK DOWN TESTER
YES
NO
COMBUSTION GAS LEAK TESTER (FOR LEAKS INTO COOLING SYSTEM)
YES
NO
MOTORVAC CARBON CLEANING UNIT
YES
NO
CHASSIS DYNAMOMETER
YES
NO
Does your facility have the following recommended brake system service equipment?
ABS CODE SCAN TOOL
YES
NO
BRAKE FLUID CONDITION TEST EQUIPMENT
YES
NO
DIAL INDICATOR & BRACKETS
YES
NO
BRAKE DISC MICROMETER
YES
NO
BRAKE DRUM GAUGE
YES
NO
BRAKE DISC LATHE
YES
NO
*
BRAKE DRUM LATHE
YES
NO
*
BRAKE WASHER/VACUUM
YES
NO
POWER BRAKE BLEEDER
YES
NO
* THE AAR STANDARD ALLOWS THIS OPERATION TO BE SUBLET.
Does your facility have the following recommended electrical and electronic system service equipment?
DIGITAL VOLT/OHM/MULTIMETER
YES
NO
SHORT CIRCUIT LOCATOR
YES
NO
SOLDERING GUN/IRON
YES
NO
BATTERY SPECIFIC GRAVITY MEASURING TOOL (HYDROMETER, REFRACTOMETER)
YES
NO
BATTERY CHARGER
YES
NO
BATTERY LOAD TESTER
YES
NO
CHARGING SYSTEM (ALTERNATOR/REGULATOR) TESTER
YES
NO
STARTING SYSTEM (DRAW) TESTER
YES
NO
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AAR Auto Repair a
COMPLAINT RESOLUTION
How would you respond to these statements concerning customer complaint resolution?
THE SPEEDY RESOLUTION OF CUSTOMER COMPLAINTS: ENHANCES SHOP CREDIBILITY,
MAKES IT EASIER TO DETERMINE THE FACTS OF A COMPLAINT, AND ALLOWS
MANAGEMENT TO DETECT AND CORRECT UNDESIRABLE TRENDS THAT MIGHT
OTHERWISE GO UNIDENTIFIED.
AGREE
DISAGREE
YES
NO
YES
NO
YES
NO
RESOLVING A CUSTOMER COMPLAINT OR INQUIRY WITHIN TEN DAYS WOULD BE
BEYOND THE MANAGEMENT CAPABILITIES OF MY FACILITY.
I WOULD BE WILLING TO WORK WITH AN AAA REPRESENTATIVE TO RESOLVE MEMBER
COMPLAINTS NOT HANDLED TO AAA'S SATISFACTION.
I WOULD OBJECT TO RECEIVING CONSTRUCTIVE CRITICISM BASED ON AAA'S
INVESTIGATION OF CUSTOMER COMPLAINTS AGAINST MY FACILITY.
AAR PROGRAM REQUIREMENTS
Will you agree to the following specific requirements of the AAR program?
TO PROVIDE ALL CUSTOMERS WITH A WRITTEN ESTIMATE NOT TO BE EXCEEDED
BY MORE THAN 10% WITHOUT PRIOR CUSTOMER APPROVAL.
YES
NO
YES
NO
YES
NO
YES
NO
YES
NO
TO PROVIDE ALL CUSTOMERS (ON REQUEST) WITH THEIR USED PARTS, EXCEPT
FOR THOSE PARTS THAT MUST BE RETURNED UNDER A WARRANTY
OR EXCHANGE PROGRAM.
TO PROVIDE ALL CUSTOMERS WITH A MINIMUM 12-MONTH/12,000-MILE PARTS &
LABOR WARRANTY UNLESS OTHERWISE NOTED.
TO PROVIDE AAA MEMBERS (ON REQUEST) WITH A FREE MAINTENANCE INSPECTION
IN CONJUNCTION WITH ANY OTHER PAID REPAIRS.
TO PROVIDE AAA MEMBERS WITH THE RIGHT TO BINDING ARBITRATION, PERFORMED
BY AAA, IN ANY DISPUTE YOU ARE UNABLE TO RESOLVE DIRECTLY
WITH THE MEMBER.
APPLICATION ACKNOWLEDGMENT
Signature and title of facility individual authorized to make application
YOUR SIGNATURE BELOW CERTIFIES THAT THE INFORMATION PROVIDED ON THIS APPLICATION IS, TO THE BEST
OF YOUR KNOWLEDGE, COMPLETE AND ACCURATE. ALL INFORMATION OBTAINED BY AAA IN THE COURSE OF ITS
INVESTIGATION IS HELD IN STRICTEST CONFIDENCE. ACCESS IS RESTRICTED TO ONLY THOSE AAA AND APPROVED
AUTO REPAIR STAFF PERSONNEL DIRECTLY INVOLVED IN THE APPROVAL PROCESS.
Sign Name
Date
Print Name
Title
Revision 5.1 (08-01-13)
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AAR Auto Repair a