Job description Internal Sales / Sales Support Internal sales for named accounts & tenders Back‐up for Adelheid Erhardt Qualification Language skills: German in word and writing mandatory English in word and writing mandatory Spanish nice to have Studies: Commercial training mandatory mandatory IT‐skills: Microsoft Office package thorough knowledge CRM: Knowledge & experience mandatory SFDC: nice to have Leasing experience: nice to have Knowledge of IT market: nice to have Personal skills: outgoing and communicative with customers & partners mandatory Duties & responsibilities 1. Daily administrative and organizational activities of the sales department 1.1. Telephone calls (answering incoming calls for sales people, forwarding of messages/support of sales reps) 1.2. Request of specific documentation/scanning of documents/forwarding of documents/request of credit reports/financial statements 1.3. Issuing of sales documents, actualization of sales documentation 2. Internal sales support creating offers incl. calculations; issuing of forms and power point presentations for no named customers 3. Internal sales support of Stephan with tender applications 4. Email correspondence (internal/external) as well as telephone calls in German and English 5. English translations for Sales Department 6. Support of the sale team with surveys to take care of customers and win new customers 7. Monitoring of the timely submission of documents by sales and observation of their action points for the sales management (internal sales meetings) 8. Issue and review statistics and reports (Sales Force) such as win/loss analysis 9. Battle cards and competition analysis 10. Interaction with other areas like credit, CA, legal, funding 11. Form analysis of bottlenecks in complete sales cycle 12. Marketing and new product development 13. Contact person for trainees, supervision and sticking to the trainee program, coordination of meeting dates with different departments 14. SFDC super user Job purpose This role is to be the local expert in CSI’s instance of Salesforce.com. That means knowing not only the standard SFDC functionality and best practices, but knowing the CSI business processes and how they are followed in CSI’s instance of Salesforce.com. People in this role will develop a detailed understanding of the Salesforce.com system in order to maximize the benefits to the users Main Responsibilities Provide first line support and on‐the‐job coaching and mentoring for local users. Train new users (if requested by the Administrator). Train existing users in newly implemented functionality or in new or changed business processes (if requested by the Administrator). Assist managers in overseeing data standards by providing analysis of areas needing attention. Attend SFDC Super User meetings (to be scheduled). Attend local Salesforce.com User Groups meetings for idea sharing and best practices Provide feedback and input on user issues, problems or requests to the System Administrators. Write and submit Salesforce.com “Cases” for user‐generated change requests or questions that will benefit the wider community. Keep up to date with Administrator projects and priorities. Assist in creating reports. 15. Cooperation and support of Contract Administration