Sales Support Representative POSITION DESCRIPTION The Sales Support Representative is a critical support role that will assist salespeople with creating and sending sales proposals/contracts, processing sales orders, working closely with project management, and interacting with existing and new customers. The Sales Support Representative is considered an integral part of the sales department and is expected to support salespeople in managing opportunities through the sales process, assisting the quota‐
bearing sales staff to generate profitable revenue. The successful person in this role is expected to manage multiple priorities, have a high level of attention to detail, follow a process, interact with other functions within SunLink including Engineering, Operations, and Accounting, to manage project issues to completion. The ideal candidate will be a motivated team player who possesses a positive can do attitude, a high degree of attention to detail, professionalism, and drive in order to undertake the wide latitude of responsibilities inherent with a rapidly growing company. The Sales Support Representative will report to the Senior Vice President of Sales. ESSENTIAL DUTIES AND RESPONSIBLITIES  Handle internal sales process management to support salespeople with sales prospects and existing customers.  Support individual salespeople by generating solar sales proposals on a regular basis to support for a multitude of prospects and customers.  Consistently and accurately input data into CRM system (SugarCRM); assist with quoting in ERP system (Epicor) and manage multiple project priorities in the project prioritization system (Pivotal Tracker); processing orders directly and with the quota bearing sales team to ensure accurate orders.  Adhere and work within the confines of the defined sales procedures and processes.  Provide excellent customer service while fulfilling the overall needs of the client, salesperson, and company SunLink Corporation e: info@sunlink.com v: 415.925.9650 f: 415.925.9636 1010 B St. #400, San Rafael, CA 94901 sunlink.com COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies:  Communications ‐ Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods.  Customer Service ‐ Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.  Dependability ‐ Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality.  Job Knowledge ‐ Competent in required job skills and knowledge. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Displays understanding of how job relates to others. Uses resources effectively.  Organization Support ‐ Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values.  Planning and Organization ‐ Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Integrates changes smoothly. Sets goals and objectives. Works in an organized manner. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associate's degree (A. A.) or equivalent from two‐year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience demonstrating a high level of attention to detail. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should be fluent in MS Office applications; sugarCRM, Epicor ERP and AutoCAD experience a plus. Other Qualifications •
Effective interpersonal skills, experience working in a team‐oriented, collaborative environment. •
Extreme attention to detail, ability to process tasks through established procedures. •
Ability to multitask and prioritize projects within a rapidly dynamic work environment. •
Affinity for processes and procedures. •
Excellent customer relation skills, including professional oral and written communications skills. •
Fluent in MS Office applications required; experience with sugarCRM, AutoCAD, and ERP applications preferred. •
Solar industry experience is a plus. •
Excellent oral and written communication skills. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk, sometimes for extended periods of time (such as during trade shows, conferences, and meetings); and frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. May occasionally be required to climb ladders, stairs, and walk on rooftops of up to 150’, and lift up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office environment: moderate noise. LOCATION San Rafael, California COMPENSATION AND BENEFITS Competitive compensation commensurate with experience. Comprehensive benefits including health insurance, 401(k), equity participation, and more. The above job description is not intended to be an all‐inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Applications will be considered on a rolling basis until the position is filled. SunLink is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, national or ethnic origin, religion, sex, age, handicap, pregnancy, sexual orientation, or veteran status.