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12 ways to measure and demonstrate
compliance effectiveness
Increased scrutiny from regulatory bodies combined with the reputational damage posed by noncompliance has placed this topic at the top of the agenda for the Board and the legal department.
To help you measure and evaluate your programme’s effectiveness, we’ve pulled together
a checklist of the key ideas shared at the 2016 Legal Leaders General Counsel Forum, which
explored the main compliance issues faced by in-house lawyers and best practice for creating a
true culture of compliance.
Be clear and distinct
Make sure you know in advance what
you want to measure, how you want
to measure it and ensure that the
purpose of your programme is
well-defined.
Review, review and review again
Continually revisit the metrics
selected and how effectively
they highlight the strengths and
weaknesses of your compliance
programme.
Include qualitative and quantitative
metrics
Use a mixture of qualitative and
quantitative metrics. How many
people have completed the
compliance training? How did
employees score in the online
training? How many people have
attended your drop-in sessions?
How many cases have been reported?
Establish an ethics hotline and/or
an anonymous online forum
It is important that employees feel
they can report any compliance
breaches or ask questions in a trusted
environment where they do not feel
threatened.
Run drop-in sessions
Offer drop-in sessions for employees
to ask questions or discuss scenarios
where they may be uncertain of the
correct conduct to remain compliant.
Building trusted, open relationships
can be very powerful.
Leverage customer feedback
Review customer feedback coming
through customer services and
your social media channels. Are
there recurring complaints related
to a compliance issue or positive
comments and recommendations
that demonstrate you are getting
compliance right?
Monitor your non-records
Learn from a crisis
If no one uses your reporting system,
it could well be a sign that your
programme is being ignored or isn’t
working.
What learnings can you take away
from a compliance incident and
implement back into the business?
Consider; why did it happen; what did
we miss; what can we do to overcome
it in the future.
Make consequences personal
Make it personal and emotional with
case study examples of people that
have broken compliance regulations
and the impact it has had on their
personal and professional lives.
Where possible, use video case
studies or even consider bringing
someone in to share their story.
Learn from others
How are other initiatives measured
within your company? Can you apply
a similar approach or use any of the
same tools?
Build relationships with regulators
This will help you stay one step ahead
of fast-paced regulation changes
and understand how these changes
are being applied and interpreted in
practice.
Be aware of your business culture
This will ultimately determine how
you demonstrate value. It is vital that
any metrics or approach taken to
demonstrate the effectiveness of
your compliance programme takes
into account and resonates with the
culture of your business.
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are registered trademarks of Reed Elsevier Properties Inc., used under license. © 2016 LexisNexis SA-0816-037. The information in this email is current as of August 2016 and is subject to change without notice.